Most Influential Chief Nursing Officers to Know in 2023

Beer Health and a better way of life.

Edit or’ s Note

Transforming Healthcare through Leadership and Innovation

Ashealthcaresystemsevolvetomeetthedemands

ofanever-changinglandscape,ChiefNursing Officers(CNOs)playanincreasinglyimportant roleindrivingchangeandimprovingpatientoutcomes. CNOsareseniorexecutiveswhooverseenursing operations,clinicalpracticeandpatientcarewithin healthcareorganizations.Theiruniqueperspective, experienceandexpertiseenablethemtoidentify opportunitiesforinnovationandleadtransformational change.

OneofthewaysCNOsarebringingchangetotheworldof healthcareisbyadvocatingforevidence-basedpractice. Theyworkcloselywithinterdisciplinaryteamstoensure thatpatientcareisguidedbythebestavailableevidence, whilealsoconsideringtheuniqueneedsandpreferencesof individualpatients.CNOsarealsoinvolvedindeveloping policiesandproceduresthatpromotetheuseofthe evidence-basedpractice,andtheyprovideeducationand trainingtoensurethathealthcareprovidersareequipped withtheknowledgeandskillstheyneedtodeliverhighqualitycare.

AnotherkeyareawhereCNOsaredrivingchangeis throughtheimplementationoftechnologyanddigitalhealth solutions.Ashealthcaresystemsbecomeincreasingly reliantontechnology,CNOsareplayingacriticalrolein ensuringthatnewinnovationsareimplementedsafelyand effectively Theyareworkingtodevelopnewsystemsand

processesthatimprovepatientoutcomes,suchastelehealth andremotepatientmonitoring,whilealsoensuringthat patientprivacyandconfidentialityareprotected.

CNOsarealsocommittedtopromotingdiversity,equity andinclusionwithinthenursingprofession.Theyrecognize thatadiverseworkforceisessentialforprovidingculturally competentcareandimprovinghealthoutcomesforall patients.CNOsareworkingtorecruitandretainnurses fromunderrepresentedgroups,providingmentorshipand professionaldevelopmentopportunities,andcreating inclusiveworkenvironmentswhereallnursescanthrive.

Inconclusion,ChiefNursingOfficersarebringingchange totheworldofhealthcarethroughleadershipand innovation.Throughtheirefforts,CNOsareimproving patientoutcomesandtransforminghealthcareforthebetter

InsightsCare'slatesteditionMostInfluentialChief NursingOfficerstoKnowin2023,walksyouthroughthe officerswhoareworkingtopromoteevidence-based practice,implementnewtechnologiesanddigitalhealth solutions,andpromotediversity,equityandinclusion withinthenursingprofession.

Hope you have an informative read!

-PoojaShah

Contents

Foust-Cofield

Senior Editor

Anish Miller

Visualiser

David King

Editor-in-Chief

Merry D'souza

Managing Editor

Pooja Shah

Art & Design Head

Mrunalinee Deshmukh

Business Development Manager

Amy Jones

Marketing Manager

John Smith

Co-designer

Paul Belin

Assisting Editors

Saloni, Shreyasi

Art & Picture Editor

Sonia Raizada

Technical Head

Jacob Smile

Digital Marketing Manager

Alina Sege

Business Development Executives

Sarah Wilson, John Smith, Alex Vincent

Assistant Technical Head

Prachi Mokashi

Assistant Digital Marketing Manager

Renuka Kulkarni

Sales Executives

Kelli, Bill, Anna

Technical Consultants

David, Robert

SME-SMO Executives

Gemson

Research Analyst

Eric Smith

Circulation Manager

Tanaji Fartade

sales@insightscare.com

January, 2023

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Most Influential CHIEF NURSING Officers

to Know in2023

Company Featuring Person

Description

Throughout her decade-long experience in the Grady Health System, Michelle has been committed to delivering quality care with humanity, compassion, and kindness.

Misti Foust-Cofield has a wealth of expertise in a variety of nursing positions, including critical care. She has spearheaded various staff initiatives to enhance culture and teamwork, with a particular emphasis on and involvement in improving the patient experience.

Al-Futtaim Health Alfuttaimhealth.com

A strong advocate for nurse empowerment and actively involved on platforms locally, regionally, and globally, Siân Collier-Jones has proven herself as a transformational healthcare leader

SINGING RIVER HEALTH

Susan Russell is an experienced healthcare executive with a demonstrated history of working in the hospital and healthcare industry. She specializes in hospital administration, nursing practice, and patient safety

Kate Hoffmann Chief Nursing Officer NMC Healthcare

Kate Hoffmann is committed to instilling hope of a healthy and happy life within communities by paying attention to compassion and care, as healthcare is not all about detecting, diagnosing, or treating an individual.

Michelle Wallace Chief Nursing Officer Grady Health System Gradyhealth.org

Misti Foust-Cofield Chief Nursing Officer Reid Health Reidhealth.org

Sian Collier-Jones Chief Nursing Officer

Susan Russell Chief Nursing Officer

SYSTEM singingriverhealthsystem.com

Foust-Cofield

An Empathetic Thoughtful Leader Facilitating C.A.R.E—Courtesy, Attitude, Respect and Enthusiasm

Successineveryfielddependsonleadership.Great leaderscombineinspiration,communication,insight anddirectiontobringabouteffectivemanagementof organizations.Whenitcomestonursing,thosecharacteristicsareparticularlycrucial.

Teammemberswhoreceivesupportfinditeasiertomanage thepressuresthatarisefromeverydaychallenges.Good leadershelpindealingwithwhateverdisruptivefactorsthat mightcauseemotionalwearinessandpoorteamwork.

MistiFoust-Cofield,VicePresidentandChiefNursing

OfficeratReidHealthinRichmond,Ind.,hasawealthof expertiseinavarietyofnursingpositions,includingcritical care.Shehasspearheadedvariousstaffinitiativesto enhancecultureandteamwork,withaparticularemphasis onandinvolvementinimprovingthepatientexperience.

Foust-Cofieldholdsamaster'sdegreeinhealthcare administrationfromFranklinUniversityandanaccelerated BSNinnursingfromJacksonvilleUniversity.Sheresidesin RichmondbutisoriginallyfromPrebleCounty,Ohio, whichsitsontheothersideofthestateline,justafewmiles away.

Nursing leadership is more than a career, it’s a lifestyle and truly never turns off. If it’s who you are to the core, this is the appropriate field for you. Do not be afraid to fail and always be vulnerable and genuine to those who you’re privileged to serve. It’s the most rewarding career to serve others and to touch so many paents and families through the ripple impact of leadership.

COVER STORY

Foust-Cofield Vice President and Chief Nursing Officer Reid Health

Misti

ThefollowingisaninterviewbetweenFoust-Cofieldand InsightsCare,whichdiscussesleadership,thehealthcare sector,andherbackgroundinthefield.

Misti,tellusaboutyourselfandyourprofessional journeysofar.

Ihadtheprivilegeofstartingmyownclinicaljourneyasa SICU/NeuroICUnurseatHalifaxMedicalCentrein DaytonaBeach,Fla.WeservedasaLevel2TraumaCentre forDaytonaandmanysurroundingcommunities,caringfor post-traumapatientsandtheirfamiliesinthearea.

About14yearsago,Itransitioned“home”toReid.Icame backtoReidasabedsideOpenHeartRecoveryNurseand wasblessedtoworkwithmanygreatphysiciansand colleagues.Imovedthroughavarietyofgrowth opportunitiesincludingManagerofCCU,Inpatient DirectorofNursing,andeventuallyintotheroleofCNO.

PleasetellusaboutReidHealthanditsinceptionstory.

ReidHealthoffersnationallyrecognizedqualityand technologywithapersonaltouchthatsetsusapart.Our growingteamisknownforgoingtheextramiletomake sureourpatientsandfamiliesaremadetofeelas comfortableandcherishedaspossiblewhentheyfind themselvesinneedofourservices—onthemaincampus oratoneofnumeroussatellitefacilitiesintheeight-county regionofIndianaandOhiothatweserve.

WeopenedasReidMemorialHospitalin1905.DanielG. Reid,anindustrialistoriginallyfromRichmond,financed theconstruction.Thehospitalnamewasinmemoryof Reid'swife,Ella,andtheirson,Frank,whobothdiedbefore theturnofthecentury.In1992,wechangedournameto ReidHospitalandHealthCareServicestoreflectour growthintomuchmorethananinpatienthospital.In2015, weagainchangedourname,thistimetoReidHealth.

Afteralmost100yearsatouroriginallocation,itbecame obviousthemostcost-efficientandquality-drivenoptionfor continuedgrowthwouldbeanewfacility.InSeptember 2004,webrokegroundatournewlocationonabout100 acrestwomilesnorthofouroldhome.Wecompletedthe moveinSeptember2008,whentheinpatienthospital openeditsdoors.Today,ourhealthsystemincludesa271bedhospitalonourmaincampusandnumeroussatellite locationsintheregionofEasternIndianaandWesternOhio thatweserve.Reid'sserviceareaishometoabout280,000 peopleandincludessixIndianaandtwoOhiocounties.

WeareaccreditedbytheHealthcareFacilitiesAccreditation Program(HFAP),theIndianaStateDepartmentofHealth, Medicare/Medicaid,AmericanAssociationofBloodBanks andtheAmericanCollegeofSurgeonsCommunityCancer Program.

Whatarethekeyproductsandservicesofthe organization?

InadditiontoourinpatienthospitalinRichmond,Ind.,Reid Healthoffersprimarycareandseveralspecialtyservicesat locationsthroughoutoureight-countyservicearea.

KeyservicelinesincludeHeart&Vascular,whereour providershaveexperiencewiththeWatchmanandTAVR proceduresandcutting-edgetreatmentoptionstoaddress conditionssuchasAFib(Watchman)andaorticstenosis (TAVR).Wealsohaveanexcellentcardiothoracicprogram tokeepourcommunityreceivingopenheartsurgeryclose tohome.

OtherservicesincludeMSK,wherewehavemadea particularcommitmentandinvestmentintechnology, includingMakoandMazorroboticsystemsforjoint replacementandminimallyinvasivespinesurgeries; ObstetricsandGynecologyservices;EmergencyServices; SurgicalServicesandOncology.

We’ve been rounding to simply acknowledge the hard work of our teams. They’ve been so commied to our community, and we are indebted for the service and amazing care they connue to render

Also,in2019,wecontractedwithWayneCounty,Ind.,to beginofferingambulanceservicesinonesectionofthe county.Sincethen,wehavegrowntoofferthosesame servicestonearlyallofWayneCounty,aswellasallof UnionCountyinIndiana,andnowhavesevenambulances inourfleet.

WhatarethecorevaluesofReidHealth?Howareyou drivingtheorganizationtoachieveitsmissionand vision?

InApril2021,weannouncednewmission,vision,and valuestatementstohelpgoverndecision-makingoverthe comingyears.

Mission:Toleadourcommunitiestowell-being,oneperson atatime

Vision:Healthierpeople,thrivingcommunities,trusted partner

Values:Excellence,Empathy,Integrity,Accountability

Thosestatementssumupourcultureandgiveourteam membersaclearunderstandingofwhat’simportanttousas anorganizationasweworktoservetheneedsofour patientsandcommunities.Forourpatientsandtheir families,thestatementsrepresentthelevelofcarethey shouldexpecttoreceivefromus.

Inyouropinion,whatarethecurrentchallengesinthe nursingindustry?Howdoyouaspiretoturntheminto opportunitiesunderyourleadership?

We’redoingourbesttoreimaginenursingandnursing leadership.We’repartneringtoincreaseourworkforce pipelineandarefocusedonrestoringthepassioninour workforceandteammembers.

We’refocusinggreatlyonthementalhealthandwell-being ofourcliniciansanddoingourbesttoenhancecare deliverybyleveragingtechnologyanddecreasingthestress onourbedsideteams.

Amongsttheheavyworkflow,howdoyouensurethat yourorganizationallowsitsstafftomaintainahealthy work-lifebalance?

Ourteamshavebeenincrediblyresilientandhavebeenso courageousduringthepandemictorelentlesslyserveour community We’reacknowledgingtheimportanceofwork-

lifebalancebyofferingmanyofourmeetingsand communicationthroughsocialmediaplatformsandvirtual options.Thisallowsourteamstospendmoretimewith theirfamilies.

We’veplacedtremendousfocusonthementalhealthand well-beingofourbedsideteams,offeringEAPservicesand aCodeLavendersupportteam.We’vealsoundertakena remodelofallstaffbreakroomstodeveloptranquil,serene environmentsthatourteamscanusetotakeamid-shift breakthat’snotinasterile“hospital-like”environment.We recentlyopenedachildcarecentertohelpeasetheburden offindingchildcare.Thishasbeenwildlysuccessful,so muchsowehaveawaitlistforopeningsatthecenter

We’vebeenroundingtosimplyacknowledgethehardwork ofourteams. They’vebeensocommittedtoour community,andweareindebtedfortheserviceand amazingcaretheycontinuetorender.

Couldyousharewithusanymomentoreventthat impactedyourprofessionallifeprofoundly?

I’vebeenblessedwithmanymeaningfulmoments throughoutmynursingjourney.I’vecaredforanumberof patientsandfamilieswhohaveleftalastingimpressionon myheartandmind.

OnepatientwhoIresuscitatedduringacardiacarreststill staysintouch,andherchildrenandgrandchildrenknow me.Theytypicallyreachoutontheanniversaryofour encounterandsendmewordsofkindnessandappreciation. It’sthattypeofappreciationthatfillsmybucket,andI’m theonebeingtrulyblessed.

Asanexperiencedleader,whatadvicewouldyouliketo givetoaspiringentrepreneursandenthusiastswhowish toventureintothecompetitiveindustrythatyouare serving?

Iwouldhighlyrecommendanyoneconsideringthiscareer todoit!Doitwithallyourheart,mindandsoul.Iwould encourageotherstobefearlessandrelentlesstopursueyour passiontoserveothers.Thisworkistoughandcanbe stressfulfornotonlytheleaderbuttheirfamily

Nursingleadershipismorethanacareer,it’salifestyleand trulyneverturnsoff.Ifit’swhoyouaretothecore,thisis theappropriatefieldforyou.Donotbeafraidtofailand alwaysbevulnerableandgenuinetothosewhoyou’re privilegedtoserve.It’sthemostrewardingcareertoserve

We’re doing our best to reimagine nursing and nursing leadership. We’re partnering to increase our workforce pipeline and are focused on restoring the passion in our workforce and team members.

othersandtotouchsomanypatientsandfamiliesthrough therippleimpactofleadership.

Whatarethefuturegoalsoftheorganization?Howdoes itenvisionscalingupitsoperationstoreach2022and beyond?

We’reinthemiddleofanexpansionthatincludesnew facilitiesinkeycommunitiesaimedatbringingmore servicesandspecialtycareprovidersclosertothepatients weserve.

Aspartofthatgrowth,we’reprioritizingtechnology, seekingtomakestate-of-the-artequipmentandsystems availabletothosewhoentrustuswiththeircare.That includesafirst-of-its-kindprojectthatbeganthisyearto upgradeinpatientroomsatourhospitaltoaddsmartboards andotherfeaturesthataredirectlyintegratedwithEpic,our electronicmedicalrecords-keepingsystem.

Theprojectwillallowustouseourrecently purchasedpatientbedsandanewcalllight systemtotheirfullestcapabilities,whichwill enhancepatientcareandconsolidatework forbedsidestaff.

Giveusafewofyourawardsor recognitionthataccurately highlightyourcompany’sposition inthemarket.

DuringmytimeasaCNO,my teamworkedtogethertoachieve severalaccreditations, certifications,andother recognitionsfromnational organizationsthatreflectourhighqualitycare,including:

Ÿ VerificationasaLevel3trauma centerforouremergencyroomsin RichmondandConnersville,Ind.

CertificationasaPrimaryStroke CenterfromtheHealthcareFacilities

AccreditationProgram(HFAP)

AccreditationfortheReidHealthBreast

AccreditationforourUrgentCarelocationsin Richmond,ConnersvilleandEaton,Ohio Association’sGetwiththe Guidelines—StrokeGoldPlusawardforbestpracticesin strokecare

Ÿ AccreditationfortheReidHealthCarePavilion

Ÿ AccreditationforourCardiacandPulmonary RehabilitationProgramsinRichmondandConnersville

Inaddition,ReidHealthwasnamedoneofAmerica’sBest MidsizeEmployersbyForbesandreceivedthe2022 OutstandingPatientExperienceAwardfromHealthgrades.

Kate Hoffmann Chief Nursing Ofcer NMC Healthcare

Kate Hoffmann

Ensuring Healthy Living Through Compassion and Genuine Care

Modernnursingemphasisesthenurses'qualitative

evidenceandtechnicalskillswheninteracting withapatient.Oneofthequalitiesofgood nursesisthewillingnesstoputinthehardworkittakesto meettheirgoals.Fueledbytheirpassionanddesiretohelp others,exceptionalnursesputinthenecessaryeffort.

Inaddition,theyexerttheenergyrequiredtoensurethat theirpatientsarecomfortableandtheirneedsaremet. Ultimately,theyvaluethejobsatisfactionthatrewardstheir commitmentandunsparingefforttodotheirworkwell. Moreover,beyondsimplyofferingasolution,theyexpress compassionforpatientsandtheirfamilies.Thisallowsthem toformmeaningfulrelationshipswiththeirpatients.

KateHoffmann—theChiefNursingOfficeratNMC Healthcare—iscommittedtoinstillinghopeforahealthy andhappylifewithincommunitiesbypayingattentionto compassionandcare,ashealthcareisnotallabout detecting,diagnosing,ortreatinganindividual.

AtNMCHealthcare,Katepracticescaresothatpatientsare assuredofreceivingpersonalizedcarewiththehighest qualitystandardsataffordableprices.Throughherabilityto providecompassionatecare,sherecognisestheneedsand expectationsofthepatient.Sheenablesarespectful relationshipwiththepatient.

Kate'scontributionhasservedthecompanyinattainingits mission,earningthetrustofmillions,andbecomingthe mostsignificantprivatehealthcarecompanyinUAE.

InaninterviewwithInsightsCare,Katesharedvaluable factsthatshowcaseherprofessionaltenureinthehealthcare niche.

Below are the excerpts from the interview:

Kindlytellusthesourceofinspiration.Whatledyouto servethehealthcareindustry?

Duringmyearlyteens,Iadoredmygrandmother,whowas sufferingfromAlzheimer's.Lookingafterherforseveral weeksgavemeasenseofempowermentasIaddedvalueto hercare.ThatiswhenIdecidedtopursuethefieldof nursing.

AsmygrandfatherworkedintheHousesofParliament, trainingatStThomas'HospitalLondon,whichoverlooked BigBen,seemedlikeaperfectplacetobeginmynurse training.Fromtheverymoment,Isteppedfootinsidethe wards,Ifeltproudtobeanurse.

AtNMCHealthcare,wearecommittedtoproviding clinicalexcellencethroughsafe,compassionateand individualizednursingcaretoeverypatient,everytime.

We have a global challenge regarding nurse recruitment and retention. This is a widely held concern for healthcare providers all over the world.

AtNMCHealthcare,wearecommittedtoproviding clinicalexcellencethroughsafe,compassionateand individualizednursingcaretoeverypatient,every time.

Ourmissionistoexemplifyclinicalexcellence,and everyNMCnurseseeksto:

Ÿ Dotherightthing,everytime

Ÿ Bethepatient'sadvocate

Ÿ Beopenandtransparent

Ÿ Deliversafe,compassionatecarewhileblending theArtandScienceofNursing

Ÿ Recognizetheuniquenessofeachpatientand theirfamilybyprovidingcarewithapersonalized andunprejudicedapproach

Ÿ Contributetoanoutstandingpatientexperience thatmeetsthe"familytest"

Ÿ Engagewithandcontributetoaculturethat seekstolearnfromincidentsandspeakupfor safety

Ÿ Leadandinfluenceanychangewhichsupports betterpatienthealthandadvancednursing practices

Ÿ Manageallsituationswithcalmconfidence

Ÿ Beresilientwithapositiveattitude

Ÿ EmbodytheNMCmissionandvisionandpractice ethically

Ÿ Alwaysactsasthepatientadvocate,puttingthe needsandsafetyofpatientsaboveallelse

Ÿ Createasupportive,positiveworkculture

NMCNURSINGVALUES

Weachievethisthroughourcorevalues:

Ÿ Professionalism

Ÿ Respect

Ÿ Integrity

Ÿ Diversity

Ÿ Excellence

Ÿ Teamwork

Ÿ Communication

Ÿ Compassion

RESPECT:

Ÿ Showgreatattentiontothepresenceofall people

Ÿ Establishaspecialconnectionwithpatients' familiesandotherteammembers

Ÿ Alwaystakesthefeelingsofothersintoaccount

Ÿ Feelsupportedandempoweredtospeakup,in theinterestofpatientandstaffsafety

INTEGRITY:

Ÿ Exhibitauthenticityandreliabilityatalltimes

Ÿ Betrustworthyandtruetotheirword

Ÿ Besomeonewhoisknownfortheircredibilityand honesty

Ÿ Provideexceptionalqualityatalltimesand upholdtheprinciplesofajustculture

DIVERSITY:

Ÿ Demonstratesignificantsensitivitytoand understandingoftheindividualityofallpeople, withunconditionalpositiveregard

Ÿ Respectdifferences,especiallyregarding disadvantage,vulnerability,religion,ethnicity, gender,age,socialbackground,andcultural values

Ÿ Bearolemodeloftolerancewithanexceptional abilitytoconnectwithpeoplefromallcultures, faiths,andespeciallythosewhoare disadvantaged

EXCELLENCE:

Ÿ Demonstrateextraordinaryclinicalskills: proficienttoexpert

Ÿ Regularlyupdateclinicalskillsandknowledgeto ensureinnovativeandwell-informedcareis provided

Ÿ Haveacontinuousdrivetoimproveclinicalcare andclinicaloutcomeswithinalearningculture, sharing"lessonslearned"inasafeenvironment

Ÿ Consistentlyfocusonmeetingandexceedingthe needsofpatientsandfamilies

Ÿ Demonstrategoodcriticalthinkingskillsto ensurepatientsafetyandimplementquick actionswhenthepatient'ssituationstrays outsideacceptableboundaries

Ÿ EstablishandelevatethestandardsofNMC nursingpracticebyholdingoneselfandone's colleaguesaccountableatalltimes

TEAMWORK:

Ÿ Demonstratesuperiorcommunicationskills

Ÿ Workpositivelyandcollaborativelywithall membersofthemulti-professionalteam

Ÿ Workwithpatientsandtheirfamiliestopromote andsupportthehealthandwell-beingofthe wholecommunity

Ÿ Understandthecapacity,capabilityandcontextof colleaguesandtheirwork

Ÿ Developconstructiveandsupportiverelationships tobenefitthewholeteam

Ÿ Encourageasafeworkculturetoprovidesupport, buildresilienceandofferdebriefingopportunities

COMMUNICATION:

Ÿ Beactivelistenerswhoarereceptivetoothers andwholistenwiththeirheart

Ÿ Beskilledatmediationindemanding situations–bethe"go-to"personwhenothersare strugglingwithcommunicationinchallenging situationsofpotentialoractualconflict

Ÿ Communicateclearlyandconciselywithpatients, familiesandcolleagues,employingunambiguous terminology

Briefusaboutyourselfandshedsomelightonyour journeyandstudiesasaChiefNursingOfficer.

Ihaveneverreallysoughtapromotioninmynursing career.However,Ihaveenjoyedmyroles.Themorenurses thatImanage,themoreIfeelresponsibleforsupporting themtoreachtheirpotential,strivetowardsthehighest qualitycareandenjoywhattheydo.

Whatroledocompassionandnurse-patient communicationplayinprovidingqualitycarefor patients?

WhenIspeaktoyoungnursestoday,Iamoftencalledto givethemsimpletipsonwhatittakestobeagoodnurse. Ofcourse,youneedtobewell-trainedandcompetentin whatyoudo.Still,withkindnessandcommonsenseadded in,youareboundtomakeamassivedifferenceinthe qualityofcareofyourpatients.

Consideringthatyouareanenthusiastinthenursing field,whatnursinginitiativesareyouactivelyinvolved in?

Developalearningculture;Usenurse-processreviewsto learnfromseriousincidentsandnearmisses;Introduce EveryReadyGovernance,ComprehensiveUnit-based SafetyProgramme,PathwaytoExcellenceandWork towardsMagnet.

COMPASSION:

Ÿ Beopen,warm,kind,caring,andgentle

Ÿ Modelempathyanddemonstrateacaring attitudetoallpatientsandtheirfamilies

Ÿ Connectsensitivelywithagoodunderstandingof patients'andfamilies'needs

Ÿ Assurethecomfortandconfidenceofpatients andfamilies

Ÿ Demonstrateadeepunderstandingofan individualizedpatientexperience

Ÿ Remainsensitivetotheneedsofothersinall circumstances

Ÿ Provideanurturingandcaringatmosphereforall professionalcolleagues

Whataresomeofthechallengesyoufacewhen conductingnursingoperations,andhowdoyouturn themintoopportunitiesforgrowth?

Wehaveaglobalchallengeregardingnurserecruitmentand retention.Thisisawidelyheldconcernforhealthcare providersallovertheworld.

Tomeettheneedsofourfuturepatients,weneedto remodelhownursingcareisdelivered.Forexample, insteadofcalculatingthenumberofnursestopatientsina ratiosetting,weneedtoturnthisupsidedownandconsider whateveryindividualneedsandwhoisbestplacedto providethiscare.Thiscannotonlymeanregisteredand licensednurses–therearenotenoughofus–butthiscould includeothertrainedandcompetenthealthcareworkers.

Pleasesharewithussomenursinginsightsyouwould likeothernursestoknow.

Beinganurseisaprivilege.Wearehonouredtobeinvited intoourpatients'mostpersonalandprivateworldand allowedtoofferwhatwecantomakelifeeasier,comforted andlesspainful.

Howdoyouenvisionscalingyourservicesand operationsin2023andbeyond?

Everypatienthastherighttoexpectsafe,caringand high-qualitycare.Weareheretomeettheneedsofour patientsandwillstopatnothingtobeabletodeliverthis.

Chief Nursing The Role of Officers in Advancing the Healthcare Industry

AccordingtoAdvancingHealth,nursinghasa

significantroleinhealthcarereformandthe requirementsforanaffordable,secure,highquality,patient-centeredhealthcaresystem.Fromthe highestperson,theChiefNursingofficer,tothestaffnurse, nursesmustunderstandhownursingpracticemust drasticallychangetoprovidetheexpectedlevelofquality caretoachievetheseoutcomesandactivelyparticipatein thechange.

Witharenewedemphasisonpatient-centeredcare,care coordination,dataanalyticsandqualityimprovement,these modificationswillnecessitateaneworenhancedskillsetin wellnessandpopulationcare.Attheindividualorsystem level,transformationandthenecessarychangeswillnotbe simple.Individually,itnecessitatesassessingone's knowledge,abilitiesandattitudestodeterminewhetheror nottheypositionyoutocontributetotheupcomingchange ortoresistit.

Itnecessitatesanexaminationoftheorganization'smission, goals,partnerships,procedures,leadership,andother essentialcomponentsattheorganizationallevelbefore

reorganizingthem,therebycausingdisruptionstothestatus quo.

Let's go over the developments and learn more about them!

WellnessandPrevention

Wemustmoveawayfromahealthcaresystemthatfocuses onillnessandtowardwellnessandprevention.Asaresult, wellnessandpreventive-focusedevaluations,fitnessand healtheducationprograms,andprogramstoaddressthe socialorenvironmentalcausesofpreventabledisease conditionsandcareissuesmustbegiventhesame importanceasproviders'disease-focusedclinical intervention.Whatdoesthisentailinthecontextofactual orthopedicpractice?Itmeansaddressing"upstream"factors topreventorminimizemusculoskeletalhealthissuesatthe populationhealthlevel.

Fromawellnessperspective,agaitanalysis,screeningfor osteoporosis,andaplantopreventorreducerisktoprevent subsequentfallsandpotentialfractureswouldallbe implemented.ThepatientmightalsobereferredtoaMatter ofBalanceprogram,whichwouldprovidethepatientwith strategiestoreducefallingandincreasestrengthand balance.

PatientandFamilyFocusedCare

Onemoreimportantattributeofthechangedmedicalcare frameworkshouldbeafaithfulspotlightonthepatient.If patientsandfamiliesaretotakechargeoftheirhealth,they mustreceivecarefocusedonthemandtheirfamiliesrather thantheproviders.

Again,nursesarewell-suitedforthispositionbecausethey havealwaysembracedaholisticapproachtocarethat includespatients,familiesandcommunitiesandempowers patientstotakeresponsibilityfortheirhealthanddisease management.

Nursescanworkwithpatientstohelpthemachievetheir goalsbyprovidingeducationandcoachingwithaneye towardtheoutcomesreportedbypatients.Anecessaryskill isusingactionplanningandmotivationalinterviewingto helppatientschangetheirbehavior

CareCoordination

Thepatient-centeredcontinuumofcare,firstproposedin 1984,isasystemthatguidesandfollowsindividualsover

timethroughaseamlessarrayofhealth,mentalhealthand socialservicesatalllevelsandintensitiesofcare.

Continuouscoordinationisessentialtopreventorminimize fragmentationbecausethecontinuumincludesservices fromhealthtoillness,frombirthtodeath,andfromvarious organizations,providersandservices.

Allpatientsrequirecarecoordinationbecauseitbridgesthe disjointedhealthsystemandmakesitmoremanageableand coherent,whichbenefitsboththepatientandtheprovider Becauseithasbeenconfirmedthattransitionsrepresent high-riskperiodsforsafetyissuesandadverseoutcomes duetoalackofcontinuityofcare,thistypeofcare,referred toastransitionalcare,hasbeenasignificantfocus.

FocusonGettingBetterResultsandOutcomes

Nursesinthenewhealthcaresystemwillneedtobeableto collectandtrackclinicalandfinancialdataacrosssettings andovertime.Keymetricsneedtobefollowedatthe individualandpopulationlevels.Itprovidesthenecessary informationtocomprehendthechallengesfacingeach patient.

Toachievethetripleaim,wewillneedtokeeptrackof overtimeofoutcomesrelatedtopsychosocialstatus, behaviorchange,clinicalandhealthstatus,satisfaction, qualityoflife,productivity,andcost.Predictivemodeling employsthesedatatostratifythepopulationbasedonthe diseasestateorriskprofile.Throughstratification,health promotion,wellnessandcarewillbeprovidedtothoseat noorlowrisk.

In conclusion,

Undeniably,nursesarewell-positionedtoassume responsibilitiesthatwilladvancehealth,enhancecare,and increasevalue.However,itwillnecessitatenewapproaches tothoughtandpractice.

“Thetimehascomefornursing,attheheartofpatientcare, totaketheleadintherevolutiontomakehealthcaremore patient-centeredandquality-driven,"readsthestatement. "Nursescannolongertakeabackseat."Thevitalquestion toaskhereis,"Areyouready?"

-ShreyasiShelke

MichelleWallace

Instilling Hope, Delivering Quality Care!

Imagineanelderlypatientundergoingtreatmentina

healthcaresettingwhohasnonearbyfamilyand struggleswithmobility.Administeringthepatient's medicationsiscritical,alongwiththenumeroushealth technicalitiesthatareinvolved.

But is that all the patient is asking for?

Definitestandardcareinthissituationisofutmost importance,butcompassion,companionship,andother skillsoutsidethetechnicalrealmcancreatewondersto improvethequalityofapatient’slife.

Thishasmadenursesuniquelypositionthemselvesinthe healthcareniche,whereintheirdirectcontactwithpatients buildsrelationshipsandplaysacriticalroleinpatients’ healthandsatisfaction.

Andtalkingaboutthisuniqueblendoftechnicalknowledge andanempatheticperson-centeredapproach,oneperson thatticksthelistrighteouslyisMichelleWallace.

Throughoutherdecade-longexperienceintheGrady HealthSystem,Michellehasbeencommittedtodelivering qualitycarewithhumanity,compassionandkindness.

In order to learn about how Michelle stands by these values and transforms care, kindly delve into her insightful interview

Whatwasyourinspirationbehindventuringintothe healthcaresector?

Mygreatestinspirationforenteringthehealthcarefieldwas theopportunitytoserveothers.MyfatherisretiredArmy,

andmygrandfatherisaretiredpoliceofficer.Servinghas alwaysbeenanintegralpartofwhatourfamilydoes.

Pleasetellusaboutyourjourney,highlightingyour contributiontoGradyHealthSystem'ssuccess.

In2012,IbecametheEmergencyDepartmentleader,just asGradybeganitstransformation.Throughouttheyears,I havehadtheprivilegetoworkwithadditionaldepartments, bothinanursingcapacityandnon-nursing.This system-levelviewhasenabledmetobuildrelationships withotherkeyleadersandcollaboratetoensureGrady's staff'ssuccesswhilecontinuouslyimprovingpatient outcomes.

CanyouelaborateuponthecorevaluesonwhichGrady HealthSystemisbuiltandwhatthemissionofthe companyis?

Grady'struenorthistoensuresafety,anticipateneeds,and exceedexpectations.Wearecommittedtodelivering qualitycarewithhumanity,compassionandkindness–and armsopenwidetoeveryoneinthecommunity.Ourcore valuesaretobepatient-centered,besafe,serveotherswith excellence,dorightanddogood.AtGrady,welivethese valueseveryday.

Whatarethekeyproductsandservicesofyourhospital andhowhasitenabledcareforthepatients?

GradyHealthSystemisoneofthelargestsafetynethealth systemsintheUnitedStates.Gradyconsistsofthe953-bed GradyMemorialHospital,sixneighborhoodhealthcenters, CrestviewHealth&RehabilitationCenterandChildren’s

HealthcareofAtlantaatHughesSpalding,whichis operatedasaChildren’saffiliate.GradyistheonlyLevelI traumacenterintheMetroAtlantaregionandservesasthe 911ambulanceproviderforthecityofAtlanta.Grady’s WalterL.IngramBurnCenteristheleadingburncenterin northGeorgia.AndtheMarcusStrokeandNeuroscience CenterisaJointCommissiondesignatedAdvanced ComprehensiveStrokeCenter.Otherkey services/distinctionsincludeGrady’sRegionalPerinatal

We are commied to delivering quality care with humanity, compassion, and kindness – and arms open wide to everyone in the community.

Michelle Wallace Chief Nursing Ofcer Grady Health System

CenterwithitsNeonatalIntensiveCareUnit,Georgia’sfirst CancerCenterforExcellence,TheAvonComprehensive BreastCenter,theGeorgiaComprehensiveSickleCell Center,andthePoncedeLeonCenter-oneofthetop HIV/AIDSoutpatientclinicsinthecountry.Gradyisoneof anelitegroupofhospitalstoearntheBaby-FriendlyUSA internationalrecognitionasaBaby-FriendlyDesignated birthfacility

Howdoyouenablepatient-centriccarewithspecific operationsthatthehospitalrunson?

Oneofourcorevaluesisprovidingpatient-centeredcare. ThisisinstilledinallGradyemployeesfromdayone.Asa safetynethospital,weprovidethehighestqualitycaretoall patients,nomattertheircircumstances,treatingeveryone withdignityandrespect.Wemaintainopenlinesof communicationwithourpatientstoensuretheyunderstand what’shappeningeverystepofthewayandtrustustotake careofthem.

Whataresomeofthechallengesthatyoufaceandthe mostimportantlessonsthatyouhavelearnedinyour professionaljourneysofar.

I'velearnedthathealthcareisaconstantevolution.Thelast 2½yearshaveunderscoredthatevenmore,asfrontline

workersandhospitalleadershavehadtoadjustandfigure outhowtomanagetheCOVID-19pandemic.I’velearned theimportanceofresiliencyandovercomingtheadversities wefacedailyinhealthcare.Butmostimportantly,I’ve learnedthatifyourteam’sprimaryfocusistheoverall healthandwell-beingofpatientsandtheirfamilies,then you’redoingtherightthing.

Beinganexperiencedleader,whatisyourintuitive adviceforbuddingyoungstersventuringinto healthcare.

Myadvicetothoseenteringhealthcareisalwaystobeopen tolearning.Behumbleenoughtoknowwhenyoudon’t know–andhumbleenoughtoknowwhenyouneedtoask forhelp.Astheygrowintoleadershiproles,theyshould understandtheimportanceoftakingcareoftheirfrontline team.Ifyouhavetheteam’sbestinterestatheartandtake careofthem,they’llbeabletobettercareforpatients.

Apartfromyourjourney,howdoyouenvisionfurther strengtheningGradyHealthSystem’sstrongholdin 2022andbeyond?

Trulyfocusingontherightthings–ourpeopleandour patients.Ifweviewdecisionsthroughthatlens,wedon’t makewrongdecisions.Inaddition,aswecontinuetomove throughthepandemic,nursingandpatientcareareata crossroads.Keydecisionswillbemadethatwillimpactthe trajectoryofpatientcare.

As a safety net hospital, we provide the highest quality care to all patients, no maer their circumstances, treating everyone with dignity and respect.

Siân Collier-Jones Chief Nursing Officer Al-Fuaim Health

I believe excellence starts with a strong team culture, so nurturing and developing the right culture within the nursing department was critical to me. I ensured sustainable quality governance structures were embedded within the department through dedicated roles, support and education.

Leading Nursing Operaons and Reshaping Healthcare

Siân Collier Jones

Astrongadvocatefornurseempowermentand

activelyinvolvedonplatformslocally,regionally andglobally,SiânCollier-Joneshasproven herselfasatransformationalhealthcareleader.Sittingasthe ChiefNursingOfficerofAl-FuttaimHealth,sheisoneof themostinfluentialhealthcareexecutivestoknow

AlFuttaimhasmadeitsmarkasakeyplayerwithinthe healthcareindustry.Ledbyadynamicteamofindustry experts,thisyearsawthemanagingdirector,DrHaidarAl YousefwinningCEOoftheyear,andChiefNursingOfficer SiânCollier-Jonesreceivingtheoutstandingleadership awarddemonstratingtheforcebehindthename.

Aftersecuringtheremarkableachievementofbeingthefirst primaryhealthcarechainintheUAEtobeawarded internationalaccreditation,Al-FuttaimHealthwentonto partnerwiththeAmericanHeartAssociation(AHA)and launchaninternationaltrainingcenter,dedicatedtoclinical education&lifesupporttraining.Withasolidfoundationin theUAE,Al-FuttaimHealthnowhasagrowingnumberof excitingprojectsacrosstheGCCregion.

In an exclusive interview with Insights Care Let us know more about Siân’s journey in reshaping healthcare.

Kindlytellusyoursourceofinspiration,whatledyouto thehealthcareindustry?

Attheageof18,Iacceptedahealthcareassistantposition atalocalhospital,thisroleshapedtheentiretrajectoryof mycareer.Basedonageriatricrehabilitationunit,my dutieswerefarfromglamorous,butittaughtmethe importanceofcompassionatecare.IfeltlikeImadea differenceandquicklyrealizedtheendlessopportunities withinhealthcaretocontributetocareneeds.Thedrivefor

empathetic,patientcentriccarecontinuestomotivatemeto thisday.

Canyoushedsomelightonyourcareerjourneyover theyears?

OriginallyfromtheUK,ItrainedandworkedintheNHS for15yearsbeforerelocatingtotheMiddleEast.Ihave passedthroughmanyrolesinmycareerfromstaffnurse, educator,clinicalnursespecialist,senioradvisor,andnurse consultant.Eachoftheseroleshaspositivelycontributedto whereIamtoday.IwasCNOofseveralfacilitiesand groupsintheregionbeforebeingappointedasChief NursingOfficerofAlFuttaimHealth,leadingthenursing functionsacrossallbrandsanddivisionsofAlFuttaim.

Whatstudiesorskilldevelopmentdidittakeforyouto becomeaChiefNursingOfficer?

ThiscareerhasalwayspushedmetokeeplearningandI haveundertakenabalanceofclinical,qualityand leadershipdevelopmentovertheyears.Inadditionto nursingIstudiedpublichealth,clinicaleducationand healthcaremanagementwhichenabledmetohaveamore holisticoutlookonhealthcare.

QualityisintegraltomyrolesoIfeltitwasimportantto achievecharteredmemberstatuswithCQP(UK’s professionalbodyforquality&auditingprofessionals)and tosecureNAHQ’scertifiedprofessionalinhealthcare qualitylicensure(CPHQ-USA).Mynursingadministration &leadershipskillsorganicallyevolvedovertimeandwere formallyassessedwhenIwasconferredasacertifiedglobal nurseconsultant(CGNC)bytheInternationalCouncilof Nurses(ICN).

CanyouelaborateonthecorevaluesandmissionofAlFuttaimHealth?Howdoyoualignthenursingservices tobestservetheorganization?

Al-FuttaimHealth’svaluesarecenteredaround5key pillars: Excellence, Compassion, Innovation, Respect and Ethical practices.

Beingresponsibleforthecreationanddevelopmentofthe nursingstructure,excellencewasfundamental.Ibelieve excellencestartswithastrongteamculture,sonurturing& developingtherightculturewithinthenursingdepartment wascriticaltome.Iensuredsustainablequalitygovernance structureswereembeddedwithinthedepartment,through dedicatedroles,support&education.

Compassionismassivelyassociatedwithnursingandisat theheartofwhatwedo.Iamincrediblygratefultohave introducedtheinternationalDAISYawardstothe organization.DAISYisapatientnominatedawardto recognizeextraordinarynursingcareandcompassion.This yearwewerehonoredtowelcometheDAISYfoundation Co-founders,CEOandVPfromtheUSA,toattendoneof ournursingawardceremonies.

Innovationisthevaluethatalsorelatestoourmission, whichis ‘to redefine the healthcare experience by delivering high quality, smart and integrated care’ Thisis oneareawhere Al-FuttaimHealthhavebeenapioneerin theregionbycreatingend-to-enddigitalsolutions,and nurseshavebeenakeyplayerinthecaredeliveryofthese solutions.

Nurses’rolesareeverevolving,andtheuseoftechnology, telemetryandassisteddevisesarenowpartofmodern-day nursingcare.Forexample,werecentlylaunchedour SmartDocproject,thistechnologyusesaremotedevice deployed&operatedbyspecialistnurses.Thisprojectwas ahugesuccessfortheorganizationandwasevenawarded platinumstatusatthe2022PatientSafetyAwards.

Inwhatareas,inyouropinion,doestheregionalhealth systemstrugglewhenitcomestotreatingpatients?

Inanyprivatehealthcaresystem,fragmentedcareisareal issue.It'sessentialtohaveawell-balancedhealthcare ecosystemthatworksseamlesslyforcontinuoushealth management.Weliveinever-changingtimes,andtheUAE hasdemonstrateditsenormousstrengthandforwardthinkinginthisarea.Thepandemicsawinstantresponses andinitiativesfromtheentirehealthcarespectrum,both publicandprivate.AlFuttaimHealthwasoneofthefirst privateproviderstopartnerwiththeDHAonpandemic responseinitiatives,workingtogetherforpopulationsafety inreal-time.WerapidlyestablishedalargeCOVID-19field hospitalandlaunchedmultipleresponseprojectsacross Dubai.

Consideringthatyouareanenthusiastinthefieldof nursing,whatnursinginitiativesareyouactively involvedin?

IamahugeadvocateofnurseempowermentandIbelieve it’simportanttoconstantlylearn,shareandcontributeto developingthenursingprofession.

Ihaveapassionformentoringasitoffersbidirectional learninganddevelopmentaswellasaconnectiontothe

nextgenerationofnurseleaders.Iamonseveralremote mentorshipplatforms,mostnotablytheglobal"Nursing NowChallenge."IjoinedthismovementafterthesuccessfullaunchoftheNightingaleChallenge,whichIhadthe pleasureofbeingaverysmallpartof.Ialsositasan editorialboardmemberofahealthcarejournal,which providesmetheopportunitytokeepupwiththelatest researchandpractices.Asafellowofagovernmentselectednurseleadertaskforceandroundtableexpert panel,Icancontributetothinktankpolicydevelopmentand promotestrategicinitiativeswithinhealthcare.Iwas extremelyhumbledtohavereceivedanawardearlierthis yearformycontributiontohealthcare.

Sharewithussomenursinginsightsortipsthatyou wouldlikenursestoknow.

Neverstoplearningorgrowing.Nursingissuchaversatile careerwithmanyopportunities.Everyroleinhealthcareis important.Havingworkedacrossaspectrumof designationsfromHCAtoCNO,Ican'temphasizeenough theimportanceofasystemsmindset.Eachroleaddsa uniquevalue,andweallneedtoworktogetherforcareto beeffective.ListeningishowIlearnsomuchfrommy team;it'salsopartofourmotto,"WeHearYou."Itis importantthatyoustayconnected,asyoumovefromthe bedsidetotheboardroom,itiseasytogetconsumedby administrationandloseconnectionwiththewider workforce.Maintainingcommunicationandensuring psychologicalsafetywithinyourteamisvital.Inadditionto structuredfeedback,leadershiprounds,nursingcommittees andinitiatives,Iholdagendafreedrop-insessionsmonthly, whichhelpskeepdialogueopen.

Whataresomeofthechallengesyoufacewhen conductingnursingoperations,andhowdoyouturn themintoopportunitiesforgrowth?

IthinkthebiggestchallengefacedbyanyCNOisstaff retentionorstaffingnumbersingeneral,asthisimpacts skillmixplanningandgeneraloperations.Thisisaglobal issueeverywhereandwasrecentlyintensifiedduetothe pandemic.Thesurgeinoperationaldemandsmade everyonere-evaluatecapacityplanning.Onethingthat nursesarerenownedforistheiringenuityandflexibility,so ofcoursethishasbeenturnedintoanopportunityfor growth!

Welearnedfastthatwiththerightsupport,trainingand frameworkinplace,itwaspossibletocreateamoreagile, cross-functionalworkforce.Rolesandresponsibilitieswere

re-evaluated,andweintroducedmodifiedprocesses, designations,orsmarttechnologyforgreaterutilizationand skilloptimization.Thisinturncreatednewrolesand expandedopportunitiesforournurses,withcareerandskill progressionthatultimatelyresultedinstaffsatisfaction. Inanever-competitiveglobalmarket,staffsatisfactionand self-developmentarevitalcomponentsofgrowingany workforce.

Nursing Transformaons in the IndustryShaping up Healthcare in 2023

Disparities,unsustainablecosts,fragmentation,

difficultiesgainingaccess,andunfavourable outcomesaresomefactorsdrivinghealthcare transformation.Themostpressingneedforchangewas broughtaboutbyshiftingsocialanddisease-type demographicsandconcernsregardingcostandquality

Asacountry,wehavetakensimpleactionstowardhigher standardsandreducedcostsfordecades.However,caring forandpayingforpatientswithchronichealthconditionsis asignificantconcern.Aswemoveawayfromepisodic, provider-based,fee-for-servicecareandtowardteam-based, patient-centeredcareacrossthecontinuumthatprovides seamless,affordableandhigh-qualitycare,nursescanlead andcontributetothetransformativechangesoccurringin healthcare.

Theseshiftsnecessitateaneworimprovedsetofwellness andpopulationcareknowledge,skillsandattitudes,witha renewedemphasisonpatient-centeredcare,care coordination,dataanalyticsandqualityimprovement.

Let's look at some of the transformative changes

NurseShortagewouldContinue

Aroundtheworld,thereare28millionnurses,accordingto theWorldHealthOrganization(WHO).However,that numberisn'tsufficientlyhighforpatientnumbersand needs.Asaresult,thereisaglobalshortageofnurses,and tomeetthehealthcareneedsofallpatientsandtheirneeds, 6millionmorepositionswillneedtobefilledby2030. Thisnumberwillonlinekeeponascendingallthrough 2023also.ManyoftheGenX-eragesarecloseto retirementage,Coronavirushinderednewlikelymedical caretakersfromacquiringtraining,andasmedicalcaretaker burnoutincrements,moremedicalattendantsareleaving themedicalcarefieldoverall.Theconsequencesof Coronavirusandtheworldwidenursingdeficiencyarefelt allthroughmedicalservicesandwillcontinuebeingjudged forthefollowingcoupleofyears.

DrivingForceforChange

Withthechangingdrivingforce,nursinghasbroughtmany changesinthemedicalfield.

Waste:IntheUnitedStates,30centsofeachdollarspenton medicalcareiswasted,costing$750billionannually. Inefficientcaredelivery,highadministrativecosts,services thataren'tneeded,highprices,failuresinprevention,and fraudallcontributetothis.

Quality:TheU.S.wellbeingframeworkpositionslastor closetolastcontrastedandsixdifferentcountrieslike Australia,Canada,Germany,theNetherlands,New Zealand,andtheUnifiedRealonfivecomponentsofthe eliteexecutionwellbeingframework:accessibility,fairness, qualityandhealthylives.

HospitalsintheUnitedStateswerefoundtore-admitan averageofone-fifthofMedicarepatientswithin30daysof discharge,despitethehighercosts.Accordingtoreports, 25%ofMedicarepatientsdischargedtolong-termcare facilitieswerere-admittedtothehospitalwithin30days, andthelistisnever-ending.

ChangingDemographics

Theneedforchangeisalsofueledbyshiftingsocialand disease-typedemographicsamongourcitizens.Theterm "thebrowningofAmerica"wasgivenbydemographer JamesJohnsontoshowthatpeopleofcolornowmakeup mostofthecountry'sgrowingpopulation.Accesstohealth coverage,whichcontributestopoorerhealthaccessand

outcomesandanunnecessarycost,isoneareawherepeople ofcolorfacepersistentandlong-lastinghealthstatus disparities.

InitsannualNationalHealthcareQualityandDisparities Report,theAHRQhasshownthatwhenaccessing healthcare,racialandethnicminoritiesandlow-income individualsfacemoreobstaclesandreceivelower-quality care.Thesefactsemphasizetheneedforoursystemtobe changed.

Coveringwiththechangingsocialsocioeconomicsisthe adjustmentofillness-typesocioeconomicssincethereisan ascentinpersistentsicknessamongAmericansand fundamentallysoamongmoreestablishedAmericans.An estimated133millionAmericansareaffectedbychronic disease,whichincludesheartdisease,stroke,cancer,Type2 diabetes,obesity,andarthritis.Theleadingcauseofdeath anddisabilityischronicdisease.Chronicdiseasesare amongthemost"common,expensive,andpreventable" healthissues.

HealthcareReform

ThePatientProtectionandAffordableCareActof2010was usheredinbythecontinuedskyrocketingofhealthcare costs,theless-than-impressivehealthstatusoftheAmerican people,safetyandqualityissueswithinthehealthcare system,andgrowingconcernsthatpriceandqualityissues wouldintensifywithchangingdemographics.Andthefact thattherewere50millionAmericansuninsuredand40 millionunderinsuredintheUnitedStates.

Furtherdevelopingworthsignifies"stayingawayfrom exorbitantslip-upsandreadmissions,keepingpatientssolid, compensatingqualityratherthanamount,andmakingthe wellbeingdatainnovationfoundationthatempowersnew installmentandconveyancemodelstowork."Weare movingtowardnewreimbursementprinciplesandpayment modelsforcarethankstotheACAandtheCMS'sauthority toimplementvalue.

In conclusion,

Undeniably,nursesarewell-positionedtoassume responsibilitiesthatwilladvancehealth,enhancecare,and increasevalue.However,itwillnecessitatenewapproaches tothoughtandpractice.Itisessentialtoshiftyourpractice's focusawayfromthediseaseepisodeofcareandtoward promotinghealthandcareacrossthecontinuum.

-ShreyasiShelke

Susan Russell

Enhancing Healthcare, Facilitating Eternal Betterments

Thenursingprofessionisbothancientandrespected.

Itshistorypredatesthedevelopmentofhuman civilization.Theworkofanursehasalwaysbeen important,anditisreminiscentofgreathumanitarianslike MotherTeresa,whodedicatedherentirelifetoserving othersandwasawardedtheNobelPrize,andFlorence Nightingale,whowasknownas"theladywiththelamp."

Awardedforbeingaproponentfordonation,innovationand nurse/patientadvocacy,SusanRussell,ChiefNursingand PatientSafetyOfficeratSingingRiverHealthSystem,is anexperiencedhealthcareexecutivewithademonstrated historyofworkinginthehospitalandhealthcareindustry. Shespecializesinhospitaladministration,nursingpractice andpatientsafety.Susanhasexpertiseintheareasof clinicaloperationsandperformanceenhancementfromher workasanationalpresenterontopicsofnurseleadership, panelist,podcasterandconsultant.

SusanRussellwasalsorecognizedamongtheNurseDeck's Top10ChiefNursingExecutiveswhoaretransformingthe Healthcaresectorandhasreceivedseveralstatewide recognitionsastheMississippiNurseAssociationNurse ExecutiveoftheYear,andLifetimeRecognitionfor contributiononbehalfofOrganandTissue.Mostrecently shewasappointedasamemberoftheboardofdirectorsfor theMississippiAssociationofNurseLeaders.

Let's dive in to learn about her contribution to Singing River Health System!

WithaSparktoAmeliorateHealthcare

Susanhadastrongdesiretomakeapositive,long-lasting impactontheworldfromayoungage.Shewasn'tas interestedinmakingmoney,butrather;shewantedher professionalcareertomakeadifferencetoindividualsand

thecommunity

Inasense,SusanbeganherpersonaljourneyatSinging RiverHealthSystem.Shewasbornatthefacilityandchose nursingashercareerpathwiththeintentiontoworkinthe samefacilityandcommunityshehadlivedinherentirelife. Sheshares, "My family has lived on the Mississippi Gulf Coast since the 1700s, and I planned on building a life here as well. It's just a beautiful place to live, work, and raise a family."

TheSymbolofPerpetualExcellence

SingingRiverHealthSystemisamission-driven,not-forprofithealthcareproviderfortheMississippiGulfCoast andsurroundingareas.Thesystemprovidesthehighest levelofcomprehensivecareandhasbeenrecognizedatthe nationallevelforhigh-achievingfacilities.SingingRiveris oneofSouthMississippi'slargestemployersandwas institutedtoprovidethebestpossiblecaretothe community,inthecommunity.

AteachofitshospitalsinGulfport,OceanSpringsand Pascagoula,SingingRiverHealthSystemoffersboth criticalandacutemedicaltreatments.Thefoundingof SingingRiverHealthwasmadepossiblebyJacksonCounty communityleaderswhosawthevalueofprovidingits citizenswithhigh-qualityhealthcare.JacksonCountyisthe mostindustrializedcountyinMississippi,andthe availabilityofhigh-qualityhealthcarecontinuestobea majorfactorinpeople'sdecisionstomovetoorstayina community.Currentfundamentalvaluesincludetreating patientswithrespect,communicatingwithcareand compassion,servingwithheartandsoul,ensuringqualityis reflectedinallitdoes,andensuringcollaborationalways prevails.Thesevaluesbuildontheoriginalideas.Susan

Susan Russell Chief Nursing, Patient Safety Ocer Singing River Health System

Treating patients with respect, communicating with care and compassion, serving with heart and soul, ensuring quality is reflected in all it does, and ensuring that collaboration prevails. These values truly are an amalgamation of who we are as an organization and our community members are our shareholders.

To improve the healthcare service measures for the patients, we are reinvesting in the workforce. Everyone is struggling with shortages but having the best trained and engaged team members is the best investment in resources to improve outcomes.

says, "It truly is an amalgamation of who we are as an organization and as community members."

SingingRivercoordinatesseveraleducationaland communityoutreachinitiativesinadditiontoproviding philanthropichelp.Providingworld-classfacilitiesutilized byover300oftheworld'sgreatestdoctors,andproviding over4,000workers,manywithadvanceddegrees.Singing Riverisamajorcatalystforthelocaleconomy.Singing Riverisproudtobethecaregiverofchoicebecauseofits commitmenttoenhancingthehealthofthelocal communityandmakingitabetterplacetoliveandwork.

DistinctOfferingswithExceptionalQuality

SingingRiveroffersawidevarietyofcomprehensive services,includingaSurgicalCenterofExcellence,a RoboticCenterofExcellenceandaBariatricCenterof Excellence.Thatallowstheregiontobenefitfromthemost sophisticatedroboticorthopedicoperations,single-site hysterectomiesandbariatrics.Open-heartsurgeryis providedaswellastheonlystructuralheartprograminthe entireregion.Additionally,thereareveryeffectivegeneral, oncology,andspecialtyclinics,aswellasmedical-surgical, criticalcare,women'sandchildren's,andbehavioralhealth programshousedwithinthethreehospitalsthemselves.

Initsfield,SingingRiverisatechnologicalinnovator Technologyinthefieldsofsurgery,oncology,radiography, andpatientmonitoringhasreceivedsignificantfunding. Additionally,italsohastheEpicEMR,whichisthe industryleaderinprovidingthebestinclinicalanddata analysistoimprovepatientoutcomes.

ReinvestingintheWorkforce

AccordingtoSusan,everyoneisstrugglingwithshortages, buthavingthebest-trainedandmostengagedteam membersisthebestinvestmentinresourcestoimprove patientoutcomes.SingingRiverissupportingtheconcept fromthehighestleveloftheorganizationdownthroughthe entirestructure.Everyoneontheexecutiveteambelievesin themissionandwantseverypatienttoreceivethebest qualityofcarepossible.Susanadds, "Our community is our shareholders." Andthat'swhyshefeelsbeingpartofanotfor-profitissoimportant.

OvercomingtheAdversities

Susanidentifiestheshortageofhumanresourcessincethe GreatResignationthatbeganin2020asthemaindifficulty

inpatientcare,particularlyrelatedtonursing.Thecurrent shortagehasspurredSingingRiverHealthSystemto overhaulallclinicalpractices,whichmeanstakingacloser lookattheuseofsomeonewhoisoverlyskilledor experiencedtodoataskthatcouldbepossibly accomplishedbyalower-skilledindividual.Also questioningifsomeunnecessarytasksorprocessesare requestedorcompletedthatdonotimprovethequalityof care.Evenwiththenewinnovationsincreatingmore healthcareworkersthanever,thecurrentshortagegapwill stillnotbeenoughtomeetdemanduntiltheendofthe decade.ThatmeanstheconceptofhavingprimarilyRN careteamsmustbereconsidered.Organizations,including regulatorybodiesthathaven'trevisedregulationssince COVID,musttakeactiontocreateworkablesolutionsto satisfypatientneedswiththeresourcesathand.

ExhibitingBrilliance

SingingRiverOceanSpringsHospitalandSingingRiver PascagoulaHospitalwererecentlyawardedan'A'inthe Fall2022LeapfrogHospitalSafetyGrade,anational distinctionrecognizingSingingRiver'sachievementsin protectingpatientsfromharmandprovidingsafer healthcare.

DNVrecentlycertifiedSingingRiverHealthSystem JacksonCountyLocationstotheISO9001quality managementsystem.Bystandardizingprocessesaround practicesthathavebeendemonstratedtobeeffectiveby thosewhowillbeprovidingcare,ISO9001addsscienceto theartofprovidingcare.Thisempowersfrontline employeesandfosterspredictabilitythroughouttheentire organization.

ThemostsignificanteffectofISO9001onhospitalsisthe reductionoreliminationofvariance,ensuringthatcrucial workprocessesarecarriedoutconsistentlyandthatthe "bestideas"arenotjustheldbyonepersonorone departmentbutareinstilledthroughouttheentire organization.

Susan'svisionforSingingRiverisworkingcollaboratively withothers,includingpartneringproviders,insurance companies,local,stateandfederalagencies,othersystems and,ofcourse,herpatients!Shesays, "When we all join forces for collective improvements, the patients are the winners!"