Personalized Care
Home Care: Essentializing the Adult's Care & Comfort
Preventive Measures
E ective Strategies Revolutionizing the Home Healthcare Sector
Familycaregivingcanbearewardingexperience,but
itcanalsobephysicallyandemotionally exhausting.Manyfamilycaregiversstruggleto balancetheircaregivingdutieswiththeirownworkand personalresponsibilities,whichcanleadtostress,burnout andevenphysicalillness.Homecareservicescanprovide much-neededreliefandsupportforfamilycaregivers, allowingthemtotakeabreakwhileensuringthattheir lovedonesreceivethecaretheyneed.
Onewayinwhichhomecareservicescansupportfamily caregiversisthroughrespitecare.Respitecareprovides temporaryreliefforfamilycaregiversbyallowingatrained homecareprovidertotakeovercaregivingdutiesforafew hoursorevenafewdays.Duringthistime,thefamily caregivercanrest,rechargeandtakecareoftheirown needs,knowingthattheirlovedoneisingoodhands.
Homecareproviderscanalsoassistwithpersonalcare taskssuchasbathing,dressingandgrooming,whichcanbe physicallydemandingandtime-consumingforfamily caregivers.Additionally,homecareproviderscanhelpwith medicationmanagement,ensuringthatmedicationsare
takenontimeandinthecorrectdosage.Inadditionto providingreliefforfamilycaregivers,homecareservices canalsohelpimprovethequalityofcarefortheirloved ones.Homecareprovidersaretrainedtoprovide personalizedcarethatmeetstheirlovedone'suniqueneeds andpreferences,whichcanbedifficultforfamilycaregivers tomanageontheirown.Theycanalsoassessthehomefor safetyhazardsandmakerecommendationsfor modificationsorequipmentthatcanhelppreventfallsand otheraccidents.
Inconclusion,homecareservicescanprovideinvaluable supportandreliefforfamilycaregivers,allowingthemto takecareoftheirownneedswhileensuringthattheirloved onesreceivethebestpossiblecare.
InsightsCare'snewedition,MostLeadingHomeCare ServiceProviderstoKnowin2023recognizestheHome Careserviceprovidersthathelpindividualsneeding assistancewithdailyactivitiesandhelpthemmaintaintheir independenceandqualityoflifeintheirownhomes.
Hope you have an amazing read!
-PoojaShah
Senior Editor
Anish Miller
Visualiser
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Managing Editor
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February, 2023
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Athena Care Homes (UK) Ltd mathenacarehomes.couk
Mala Agarwal CEO
Athena Care Homes (UK) Ltd strives to create excellent quality and homely environments with the highest standards of care, catering, activities and housekeeping.
Beyond Scale FZC gulfscales.net
Saumya Mishra Nutritionist
Beyond Scale FZC is an evidence-backed lifestyle consultancy that is better equipped to support people in their health journey
Care UK careuk.com
Andrew Knight CEO
Care UK provides an impressive range of care services to older people from specialist care and support for people living with Alzheimer’s and other forms of dementia, respite care, nursing care and end of life care.
Live-in Care liveincaredirect.org
Jason Russell Founder
Live-in Care is an ideal solution for anybody that needs full-time care and wants to remain in the comfort of their homes.
PBL Care pblcare.com
Mohammed Lalji Founder
PBL Care is a a domiciliary care company based in Birmingham, with a focus on caring about your individual needs.
Safehands Recruitment safehandsrecruitment.co.uk
Blaise Uzoegbo EA
Safehands Recruitment supply staff into a range of different settings and organisations which include; Nursing Homes, Residential Homes, Day Centres, Specialist Schools and Colleges, Private Care Providers, Supported Living Settings, Hospitals and Charities.
West Park Care westparkcare.couk
Tom Page CEO
West Park Care offers bespoke and person centred care directly into the homes of its clients.
Founder and Director PBL Care
Mohammed Lalji
PBL Care is also equipped to provide adult social care for those who are 18 plus, including medical condi ons like physical disabili es. In the case of older adults, the company is equipped to serve condi ons like learning disabili es, mental health issues, physical disabili es, and several related.
‘
HHome’isperceivedbysenioradultsasaplacewhere
theyliveinapeacefulenvironmentindependently. Caringforelderlypatientscanbetiring.Ontopof dealingwithdifferentillnessesandjugglingmulti-faceted care,in-homehealthprovidersalsohavetomanagethe expectationsofthefamiliestheyworkfor
Ittakesahighlevelofcommitmenttoensurethatcareis administeredprofessionally.Theserviceclientchooses shouldberespectfuloftheirlovedoneandtheirfamily. Withdomiciliarycare,theclient’sneedsarealwaysput first,simplybecauseyouareone-to-onewiththecarer Domiciliarycareispreferredbymany,inwhichtheclients arecaredforindividually,allowingforamorebespokeand personalizedlevelofcare.Theresidentialcarehomesare quitetheopposite;itcomestomindwhenthehome environmentbecomesunsafe,andtheratioofstaffto residentsisverylow.
Enablingaplethoraofservicesthatcontributetoproviding safetyandcomfortwhileimprovingandenhancingcarefor golden-agedpeopleinthecomfortoftheirownhomes, PBLCarestandsoutastheleadingorganizationthat understandstheimportanceofpeopleregainingand maintainingcontrolovertheirlives,withclosetono requirementofexternalsupport. Ithasdesigneditsservicestosupportindividualchoicesat everystepofageing.Unlikeresidentialcarehomes,the companyprovidesaviablealternativewheresenioradults couldseekcareinthecomfortoftheirhomes,nomatter howintensetheirneedsare. While inviting a carer inside the home could be stressful, expensive, and prone to several risks, PBL Care ensures that every individual is comfortable with the care, by observing all the necessary government protocols, working with highly qualified inhouse professional carers, and using the right technologies to deliver efficiency
PBLiscommittedtoprovidingsafetyandcomforttosenior adultswhichisoneofthecorevaluesofthecompany;that seniorsmustbeabletoliveindependentlywithutmost safety.Morespecifically,itensuresthatitscaregiversand staffcanprovidethebestlifeathomewithoutanythreatto theirsafetymeasures.
Today,PBLisempoweringpatientswithholistichomecare serviceandsupportinghealthcarecompaniestoservetheir patientsandmakethehealthcareindustrybetter,while satisfyingalltheregulatorypoliciesinthehomecaresector. Theyareprovidingdataandvarioussupporttootherhome
careserviceproviderstohelptheindustrybetter. Notwithstandingtheriskofcompetitionthatmayarise,the PBLCareteambelievesincollaborationtomakethe healthcareindustrybetterratherthancompetingwithother serviceproviders.
UnderthecompassionateleadershipofMohammedLalji, theFounderandDirectorofPBLCare,everycareworker intheorganizationisprofessionallytrainedtodeliver qualitycare.Thesecareworkersarepassionatelydedicated todevelopingmeaningfulrelationshipswiththeseniors. ThissetsPBLCareapartfromothercaregivingservices.
Let’s learn more about PBL Care’s operations in delivering the modern needs of senior care efficiently
PBL’spopulationdemographicsarehighlydependenton thetypeofcontractthatithasandtheareasthatitmust workin.Atpresent,thecompanyiscurrentlyworkingin Birmingham,alongsideworkinginCoventry,Solicoleand Sandwell.ItwillsoonbeexpandingtoWolverhampton.
SincePBLCarehasbeenhighlyratedbytheNHSasafivestarcompanythroughtheregulatorCQC,peoplereachout toseekitsservices.However,thecompanydoesn'tintendto promiseservicesthatitmaynotbeabletoprovide, dependingonthecapacityandstaffing.However,
PBL Care prides itself in having a smooth, respectable, and open culture within the industry.
ingeneral, PBL Care serves a wide range of communities, i.e., from the Asian community, the Afro-Caribbean community, and the English to the Irish community; together, they all make a family at PBL.
However,withthesupportoftechnologicaladvancements, thecompanyislookingtoprovidemoreservices,targeting severallocationsinthenearfuture.
Inadditiontoservingsenioradults,PBLCareisalso equippedtoprovideadultsocialcareforthosewhoare18 plus,includingthosewithmedicalconditionslikelearning disabilities,mentalhealthissues,physicaldisabilitiesand severalrelated.
PBLpridesitselfinhavingasmooth,respectableandopen culturewithintheindustry Thereisahighlevelof transparencyandstreamlinedcommunicationthateasesthe operationalflow,witheachmemberbeingawareofothers’ expectationsanddeliveries.
Speakingofcommunication,thepatientsatPBLcancallits stafforanyofitsmanagementteamatanytimeoftheday, fortheyareassuredthatsomeonewillbeavailablefor them.Theydon’tfeelliketheyarereceivingaservice,but ratherconsiderthemselvesaspartofabigfamily This reflectsalevelofconfidence,trustandreassurancethatthey havetowardsthecompany.
Inaddition,PBL’scaregivers’teamalsoworksina structuredandorganizedmannerthathelpsidentifyanissue evenbeforeitarises.Forinstance,PowerBiisoneofthe systemsthattheyusethatdisplayshowmanytimesaweek, acarercheckedinfiveminuteslateorthenumberoftimes acarerhasreachedfiveminutesearly Thisway,the companyhastherequiredresources,staff,softwareand teamtomitigaterisksefficiently.Noconflictgoesuntapped whenitcomestopatientcare.
Atpresent,oneofthebiggestchallengesintheindustryis ‘Recruitment.’Overtheyears,PBLhasattemptedmultiple methodstorecruitinterestedcaregivers,likeadvertisingon jobplatformslikeIndeed,Reed,GumtreeandTotaljobs. SocialmedialikeFacebook,Instagram,TikTokandallsorts ofplatformstoattractpotentialstaff,includingwordof
mouth.Butthereisstillabiggapinthismatter.Inaddition, evenwhenthestaffishired,thereisnoconsistencyasthey wouldstarttheirroleand,afterafewmonths,findit unsuitableforthem.
Toaddressthisgap,thecompanyhasacquiredalicenseto beabletorecruitpeoplefromoverseas.Thismethodis rarelyfollowedbyothercareprovidersintheindustry.But thismethodworkswellandhashelpedthecompanystand outfromtherest.
Awaytoprovideasafeandeffectiveserviceisbyensuring thatconsistentcareisprovided.Thiswouldmeanhaving staffthatwillbeconsistentintheirroles.PBLCare,by recruitingstafffromoverseas,isassuredthattherewillbea personaldedicationtocaringfortheclients.
PBLencouragesitsstaffandcaregiverstodisplayalevelof compassiontobuildameaningfulrelationshipwithaclient. Forthis,ittakestherecruitmentprocessesveryseriously.It ensuresthattheintervieweeshavesomelevelofemotional intelligenceorthosewhohavegonethroughlifeand understandtheimportanceofcompassion.Thosearepeople suitabletoworkintheindustryandcrucialtocareservices atthecompany.
A way to provide a safe and effec ve service is by ensuring that consistent care is provided. This would mean having staff that will be consistent in their roles.
The care workers at PBL Care are also trained to follow specific protocols to ensure their safety as well as the pa ents’ safety.
When I was pursuing leadership and management in health and social care, it was directly linked to where I was working at that me. That enabled me to create an impact on the industry. I asked myself, “Where can we take the industry in the future? What trends have worked in the past and what have not?”
Such knowledge directed me towards desirable outcomes. For instance, through the technology that we use, we’re able to iden fy the trends within the care and accordingly assist our employees in making decisions that meet the pa ent’s needs.
Initially,apatientapproachesPBLCarethroughaspecific contractprovidedbytheNHS,council,orthrough individualneeds.Inresponse,thePBLCareseniorcare workerswhoaretrainedinriskassessmentanddeveloping careandsupportplans,lookattheclient’sbestinterest. Theseworkerscanidentifytheclient’sneeds,risksituations andenvironmentandcarryoutriskassessments accordingly
Inaddition,thecompanymakesuseoftheBestInterest Tool,whichiseffectivewhenclientsareunabletoexpress whattheywantorneed.Throughthistool,thecompany couldtakeintoconsiderationtheclient’sfamilymembers involved,orotherpeoplelikethehospitalteam,doctors, GPs,oreventhecourt,tomakethebestchoiceforthem.
ThecareworkersatPBLCarearealsotrainedtofollow specificprotocolstoensuretheirsafetyaswellasthe patients’safety.Duringinstanceswhereasituationgoesout oftheircontrol,theyfollowprotocolslikecalling emergencyservices,theambulance,orfireservicesoreven leavingthebuilding.Theyarealsoequippedwithdeescalatingskillsforanysituation.Momentswhensomeone displayschallengingbehaviour,thestaffmemberwould alreadyhaveexpertiseinmanagingthissituationwiththe client.
Implementingtechnologyisyetanotherstrategytoimprove safetymeasuresandcontrolathome.Forinstance,the
clientsareprovidedwithFitbitwatchesthatallowthe workerstokeeptrackoftheirmovementsandblood pressuretoestimatetheirrisksofburningthemselvesor falling.
NHSgreatlycontributestoPBLCareservicesbyprocuring clientswholeavehospitalsorseekcomplexcare.Thisway ofco-workingisessentialtobringhomecomplexservice users.Forthisreason,thecompanyneedstomaintain effectivecommunicationandtransferserviceswithoutany disruptions.
Everyclienthasastorytoshare.PBLCareaimstobecome partoftheirstoriesandmakeadifferenceintheirlives.For instance,recently,thecompanyhashadadaughterreach outafterhermotherpassedaway.PBLCareworkerswere alreadycaringforherbeforeshepassedaway.
Duringtheinteraction,thedaughtersaidthatPBLCarewas afamilytoherlatemother.Shesaid,“Look,shewas waitingforyou;shejustwantedtoseeyou,”asthislady hadonecaregiverforthreetofouryearsandhaddeveloped abondwithher.Suchanincidentreflectsthatthestaffat PBLtrulycare,andthisisthevisionthatthecompanywill continuetogoabout.
The best and most ef cient pharmacy is within your own system.
Beyond Scale is on a mission to empower, enable and educate individuals through empanelled health and fitness professionals. Its approach to health, fitness and nutrition is backed by science and driven by expertise and professionalism. This gives the consultancy an edge compared to any other health or fitness service in the market.
Saumya Mishra Owner / Director / Licensed Nutritionist Beyond Scale FZC
Whyisitthatwe'retemptedtogrababurgerafter alongdayatworkwhenahomemademeal couldbeahealthierandbetteroption?Whydo weusethemorninghourstoscrollthroughourscreens whenaphysicalworkoutmayrefreshusbetter?Streetfood increasesthetendencytodevelopillhealth,andsodoes spendingtoomuchtimeonmobilecouldleadto psychologicalandemotionalissuessuchasdepression, loneliness,socialanxiety,impulsivity,anddistraction.
Thereisadisconnectionbetweenknowingthingsthatare healthyforus,andactuallydoingthem.Whilesomepeople maybelessawareoftherepercussionsoftheirunhealthy lifestylechoices,mostofussimplyaren'tmotivatedenough orareunwillingtomakegood-healthpracticesapriority
Realizingtheindividual'scallforhelp,BeyondScaleFZC isanevidence-backedlifestyleconsultancythatisbetter equippedtosupportpeopleintheirhealthjourney.The consultancyisequippedwithadvancedresourcesanda teamofexpertswhoaddresskeyareasinhealthcaresuch as:-
Ÿ Paediatric Nutrition,
Ÿ Weight Management,
Ÿ Reducing Drug Dependency,
Ÿ Women's Health & Wellness and
Ÿ Family Nutrition.
SaumyaMishraisaLicensedNutritionistwithmorethan adecadeofexperience,whobelievesintreatingthecause ofunhealthylifestylechoices,ratherthanthesymptoms. BeingtheOwnerandDirectorofBeyondScaleFZC,she issetonamissiontoempower,enableandeducatethe clientsthrough24/7clientsupport,customisedmealplans, setdietaryrestrictionsandweightmanagementtonamea few
Let's learn about Beyond Scale's evidence-based secret behind leading a healthy lifestyle pathway
BeyondScaleisanevidence-basedandresult-oriented lifestyleconsultancy.Itisonamissiontoempower,enable andeducateindividualsthroughempanelledhealthand professionaldiet,fitnessandhealthylifestyleplanning.At BeyondScale,itsteamofexpertsdon'tjusthearbutlisten totheirclients.
Theconsultancy'sapproachtohealth,fitnessandnutrition isbackedbyscienceanddrivenbyexpertiseand professionalism.Atpresent,theyareintheprocessof developinganadvancedonlineplatformforitsglobal clients,basedonthefollowingobjectives:
Ÿ Aspiring to have State-of-the-art nutrition clinics in different cities.
Ÿ Conducting cutting-edge nutrition workshops, modules & seminars for corporates, schools & colleges.
Ÿ Educational nutrition workshops for underprivileged women.
Ÿ Collaborating with healthcare, fitness and wellness experts.
BeyondScaleaspirestobuildacohesive,supportiveand thrivingcommunityofindividualswhoarereadytomake healthandfitnessapriority.
SaumyaMishra,whoisalicensedNutritionistandthe Owner&DirectorofBeyondScalehasbeenworkingasa licensednutritionistinUAEsince2006.Butaround2015 shestartedfeelingthatthereissomuchmorethatshecan dotohelppeoplethroughnutrition&lifestylechanges.But herjobprovidedherwithalimitedscopeofwork.Itwas thenthatshethoughtofstartingaFacebookpageand
Saumya Mishra, born and brought up in India, pursued my graduation from GBPUA& T, Pant Nagar, Uttaranchal and MS from BHU, Varanasi. She moved to the UAE after marriage. Moving there was a huge learning curve for her. It was much easier to reach out to the NRI population across the globe, as the country itself was a cultural melting pot of different nationalities. This made her work more interesting & challenging at the same time.
"I got acquainted with eating habits, food, or food preferences and its availability in different parts of the globe. A person of the same Indian origin will have a completely different eating habit from his counterpart in India. This required me to dig deeper into researching and understanding food wisdom," adds Saumya.
Professionally Saumya is a Licensed nutritionist (UAE), Diabetic Educator, Nutrigenomic Counselor, a Diploma holder in Sports Nutrition (Gulf Medical University, UAE), and a Life Member of the Indian Dietetic Association. She has been practising as a dietitian in the UAE with Multinationals for more than a decade now. When she is not doing this, she will find herself occupied with reading books or making her world better by composting, recycling, gardening, or practising minimalism.
"Smart eating habits are a lifelong commitment. Food should spark joy, not misery. I want to make nutrition simple yet effective without the guilt. I have helped hundreds of clients transform their lives through a sustainable lifestyle and better food choices," she adds.
sharingrelevantevidence-basedinformationrelevanttogut health,nutritionalsupplements,weightmanagementand women'shealth.
Graduallyshebeganaskingherclientstoreviewheronthe page.Thisway,itstartedgrowingorganically Thisiswhen shebegantounderstandthatnutrition&lifestylechanges canhelptorelievesymptomsandreducedrugdependency. Duringthelastthreeyearsofthepandemic,peoplehave grownmoreopentotheideaofonlineconsultationfor whichtheconsultancyhasperformedwellwithitsclients acrosstheglobe.ThiswaswhenSaumyadecidedtotake herpageandwebsitetoanotherlevel.
Saumyaadds, "The problem is that this niche is cluttered with people having half-baked knowledge & influencers. That is why we at Beyond Scale want to be known for our evidence-based scientific approach which gives definite outcomes in improving health and habit, not just weight loss."
BeyondScaleusesanevidence-basedscientificapproach towardsgivinghealthsolutionstoourclientele.
Theconsultancy'smissionistomakenutritionsimpleyet effective,advisingonthebestfoodtoeatandprovidingan all-roundsupporttoeveryone.Thevisionistohaveastate ofartnutritionclinicsindifferentcitiesofLucknowand Dubai.Itaimstobeknownforitscutting-edgeschool nutritionprogramandcorporatewellnessworkshops.
Tosummarize,BeyondScale'scoreservicesdepictitsvalue ofsupportingtheclientsontheirjourneytomaking healthierchoicesandovercominganyobstaclethatkeeps themfrommakingthechange.Someoftheseservices involve:
Ÿ OnlineconsultationforDiabetesmanagement&weight management.
Ÿ Online/onsiteprogramforimprovingguthealth,and women'shealth-relatedissuessuchasPCOSand Hypothyroidism.(Theconsultancyisknowntohelp womenreducetheirdrugdependency).
Ÿ Itscutting-edgeschoolnutritionprogramsareabighit amongstudents&teachers.
Ÿ Bestuseoftechnologytodoitthroughfungamesand quizzes,bothonlineandonsite.
Theconsultancyhasdevelopedonlinetoolstoimprove:
Ÿ Basiclifestylehabitslikewaterintaketracking.
Ÿ Personalisedtoolstogaugeindividualhealthbehaviour &tracktheprogressoncetheyareontheprogram.
Ÿ Videocounsellingfromthecomfortoftheirhome&at theirchosentime.
Ÿ Usingonlinequizzes&gamestocommunicatebetter withourclients&makeitinterestingforthem.
Thesetechnologicalsolutionsareoftenusefulwhen overcomingcertainchallengeswithinthebusiness.For instance,noteveryoneisopentotheideaofhome-based servicewhichcanbeequallyeffectivewhencomparedto institutionalcareprovideditisplannedcarefully.Secondly, communicatingisn'taseffectiveasitissupposedtobe.But thankstothetechnologythatmanagestoenablesmooth communicationbetweentheserviceprovidersandthe client.
Tothebuddingentrepreneursandnutritionswhoaspireto ventureintothiscompetitiveindustry,Saumyaadvises—"I wouldrecommendeveryonetodoaproperinternshipand workforacoupleofyearsatleastbeforeventuringoutas anentrepreneur.Hands-onpracticalexperienceisamassive learningcurve.Also,studyandkeepupdatingyourselfwith thelatestinthefieldofhealth&nutrition."
Forthecomingyears,theconsultancyhasalignedits operationsasperitsfollowingplans:
Ÿ Tocollaboratewithbrandsofsimilarinterest.
Ÿ Reachouttomoreschoolsforourschoolnutrition programs.
Ÿ ReachouttocorporatesforBodycompositionAnalysis workshops
Ÿ ToworkonincreasingourNRIclientbaseindifferent partsoftheworldtoscaleuptheoperations.
Aspeopleage,theyoftenrequireextrasupportand
assistancetomaintaintheirdailyroutinesand qualityoflife.Homecareisaservicethatprovides in-homesupporttoseniors,adultswithdisabilities,or anyonewhoneedsassistancewithdailyactivities.Thegoal ofhomecareistohelpindividualsmaintaintheir independenceandqualityoflifeinthecomfortoftheirown homes.
Oneofthekeybenefitsofhomecareispersonalizedcare. Homecareprovidersworkcloselywithclientsandtheir
familiestocreateacustomizedcareplanthatmeetstheir uniqueneedsandpreferences.Thisapproachensuresthat clientsreceivethespecifictypeofcareandsupportthey requiretomaintaintheirdailyroutines,independenceand qualityoflife.
Personalizedcarecanincludeawiderangeofservices,such ashelpwithbathing,dressing,grooming,mealpreparation, medicationmanagement,andlighthousekeeping.Home careproviderscanalsoassistwithtransportation,and errands,andaccompanyclientstomedicalappointmentsor socialoutings.
Inadditiontomeetingthephysicalneedsofclients,home careprovidersalsoprioritizetheiremotionalandsocial well-being.Socialisolationandlonelinessarecommon issuesamongolderadults,particularlythosewholive alone.Homecareproviderscanoffercompanionship, conversationandsupporttohelpclientsstayengagedand connectedwiththeircommunities.
Anotheressentialaspectofpersonalizedcareismaintaining asenseofdignityandrespectfortheclient.Homecare providersunderstandtheimportanceoftreatingclientswith kindness,compassionandunderstanding.Theytakethe timetogettoknowtheirclients,understandtheir preferencesandbuildatrustingrelationshipwiththem.
Homecareprovidersalsoprioritizethesafetyandwellbeingoftheirclients.Theyaretrainedtoidentifyand respondtopotentialrisks,suchasfallsorotheraccidents, andcanhelpclientsnavigatetheirhomessafely.Homecare providerscanalsoprovidemedicationremindersand monitorclients'healthstatustoensuretheyarereceiving thecaretheyneed.
Forfamilymembers,homecarecanprovidepeaceofmind knowingthattheirlovedonesarereceivingpersonalized, high-qualitycareinthecomfortoftheirownhomes.Home careproviderscancommunicateregularlywithfamily memberstoprovideupdatesontheirlovedone'shealthand well-being,answeranyquestionsorconcerns,andwork collaborativelytoadjustthecareplanasneeded.
Thebenefitsofhomecarearenumerous,butitisessential tofindtherightprovidertoensurepersonalizedcareand comfort.Herearesometipstoconsiderwhenchoosinga homecareprovider:
Ÿ Determinethelevelofcareneeded:Beforechoosinga homecareprovider,itisimportanttodeterminethe levelofcareneeded.Considerfactorssuchasthe individual'smedicalcondition,mobility,anddailyliving requirements.Thiswillhelpnarrowdownthesearchto providerswhocanmeetthespecificneedsofthe individual.
Ÿ Researchproviders:Researchpotentialhomecare providersbycheckingtheirwebsites,readingreviews frompreviousclients,andaskingforrecommendations fromfriends,familymembers,orhealthcare professionals.
Ÿ Verifylicensesandcertifications:Ensurethatthe homecareproviderislicensedandcertifiedtoprovide thespecifictypeofcareneeded.Thiswillensurethatthe providerhasmetcertainstandardsforqualitycare.
Ÿ Evaluatestaffqualificationsandtraining:Inquire aboutthequalificationsandtrainingofthehomecare provider'sstaff.Askabouttheirexperience,education, andcertifications.Additionally,considertheprovider's hiringprocessandwhethertheyconductbackground checksontheiremployees.
Ÿ Reviewthecareplan:Reviewthecareplanwiththe homecareprovidertoensurethatitmeetsthespecific needsoftheindividual.Thecareplanshouldbe comprehensiveandincludedetailssuchasthefrequency ofvisits,typesofservicesprovided,andanyspecial requirements.
Ÿ Consideravailabilityandflexibility:Considerthe availabilityandflexibilityofthehomecareprovider Ensurethattheycanaccommodatetheindividual's scheduleandanychangesthatmayarise.
Ÿ Discusscostandpaymentoptions:Discussthecostof servicesandanypaymentoptionswiththehomecare provider.Considerwhethertheyacceptinsurance, Medicaid,orotherformsofpayment.
Ÿ Visittheagency:Visitthehomecareagencytogeta senseoftheenvironmentandthecareprovided.Meet withthestaffandaskquestionsabouttheirservicesand carephilosophy.
Ÿ Trustyourinstincts:Trustyourinstinctswhen selectingahomecareprovider.Ifsomethingdoesnot feelright,continueyoursearchuntilyoufindaprovider thatyoufeelcomfortablewith.
Inconclusion,homecareisanessentialservicethat providespersonalizedcareandcomforttoseniors,adults withdisabilities,andanyonewhoneedsassistancewith dailyactivities.Personalizedcareisattheheartofhome care,anditensuresthatclientsreceivethespecifictypeof careandsupporttheyrequiretomaintaintheir independenceandqualityoflife.Bychoosingtheright homecareprovider,familiescanrestassuredthattheir lovedonesarereceivingthehighestqualitycareinthe comfortoftheirownhomes.
-PoojaShah
Jamie,awifeinhermid-30s,takestheresponsibility
oflookingafterhermother-in-law,whosuffersfrom dementia.Alongsidecaretaking,shealsoworksfull time.Beingonthevergeofanemotionalbreakdown,her husbandsuggestsseekinghelpforhermother-in-law. However,sheisnotwillingtoputhermother-in-lawina residentialcarehome.
What is this hesitancy towards residential care homes—that keeps adult children from sending their parents? Perhaps thecaregiver’sguilt,“Ourparentscaredforuswhenwe werekids.So,wemustdothesamenowthattheyareold.”
Care,insuchascenario,isoftenperceivedintheformof extremes,i.e.,eithercaringforparentsathomeorsending themintoresidentialcarehomes.Identifyingtheneedfor in-betweencareservices,Live-inCareDirectmanagesto bridgethegapsuccessfully
BasedintheUnitedKingdom,Live-inCareDirectisan alternativecaresolutionthatensurestomeettheneedsofan individualthroughthecomfortoftheirownhomeswithout havingtorelocatetoacaregivingfacility.
Knownfortheimmensepopularityamongstthecaregiving community,weat Insights Care crossedpathswithJason Russell,theOwnerandCEOofLive-inCareDirect,to comprehendtheoperationsthatareimprovingthelivesof theelderly.
Live-inCareDirectisanaward-winninglive-incareagency foundedbytheOwnerandCEOJasonRussell.The inspirationforLive-inCareDirecthadoriginallyderived fromJason’spersonalexperienceswhileinsearchofcare solutionsforhisowngrandmother,duringwhichhefaceda multitudeofcomplexitiesinfindingabetteralternativetoa carehome.
Currently, the agency supports families across the UK to improvethewaylive-incareisoffered,improvingthelivesof theelderlyandthosewithlong-termillnessesinthecomfort of their own homes without the need to be uprooted into residentialcarehomes.
JasonRusselldroppedoutofschoolattheageof16years oldandisnowaself-madeentrepreneur,havingmadea successinthedebtandcareindustry
HelaunchedLive-inCareDirectwhilstrunningDebtWave, anFCA-regulatedcompany,whichin2018becameoneof theUK’slargestintroductorydebtcounselingagencies, offeringIVA’s,DMP’s,ProtectedTrustDeedsandDebt ReliefOrders.
Jasonhasalsoworkedonamultitudeofideasoverthepast 20years,havinglaunchednumeroussuccessfulcompanies tomakesomethingofhislifeandadifferencetoothers. SomeofhisventuresincludeRabbitRabbit,whichoffers low-costinternationalcallsolutions.Hydrospring,which importedJacuzzisfromtheFarEast;ahigh-endvehicle registrationagency;acarmarketingagency,aswimming trunkbrand;arealestateagency,a50’sreproduction photographycompany,asocialmediacompany;andthelist goeson!
Jasonhasnowfoundhispassioninthecareindustryandis winningnationalawardsagainstsomeofthelargest agenciesinthecaresector
Hesays,“For many, university and college provide a road to success, but it’s not the only road if you want to make a real difference. If you don’t keep pushing on with your ideas and dreams, you will end up being hired to build someone else’s dream – keep showing up and never give up! One of the biggest keys to success is consistency and staying focused!”
TheideabehindlaunchingLive-inCareDirectwasto enablepeopletostayinthecomfortoftheirhomefora longerperiod,avoidingthestressandworriesofmoving intoaresidentialcarehome.
Hence,theteamhasbeencommittedtoprovidingthe clientsandtheirfamilieswiththehighestqualitylive-in careandsupportintheirownhomes,24hoursaday,365 daysayear,takingresponsibilitytowardstheirclients extremelyseriously.“We are available seven days a week, from 8am to 10pm,”saysJason.
Hefurtherstates,“We aim to deliver an efficient, flexible, value-for-money quality life in personalized care and support service. We are here to enable and support clients to retain their independence of thought and ensure they are supported to live a positive fulfilled lifestyle, ensuring that our client is always treated with dignity and respect.” Live-inCareDirectstrivestocreateanorganizationthat raisesthestandardsandoffersqualitycareathomewitha professionalandfriendlyservice.Itaspirestoleadtheway inthecaresectorwhilstsupportingtheelderlyandthose withspecialistmedicalconditions,includingdementia, Parkinson’s,MotorNeuronediseaseandMS.Tomeetthe objective,theagencyprovidesthelatesttrainingand technologytoensureallourclients’needsaremetand fulfilled.
ThekeyservicethattheagencyspecializesinisLive-in Care,whichisinundatedwithinquiriesaboutitsnewly builtautomatedtechplatformthatenablescustomersto selectcarers.Itisusefulasittakesawaytheneedtoemploy extrastaffwhilebeingabletoprovideaservicetoall incomingleads.
Jason Russell Owner & CEO Live-in Care Direct
The agency plans to employ more staff towards the end of 2022 and is on track to become one of the largest tech-enabled live-in care agencies in the UK, rivalling elder technologies who has raised close to $20m over the past few months.
“This allows me to remain in full control of the company and become a major player within the live-in and hourly care markets, further concentrating on live-in within the UK and London for hourly care,”addsJason.
Live-InCareDirectwelcomesPrimeMinister’sLizTruss ideasonfundingforsocialcaresothatmorepeoplecan stayinthecomfortoftheirownhomes.Theagencyhas beenwaitingforsomethinglikethistohappenandhas plannedaccordinglytocopewiththehugedemandfor manyyears.
Homecareinnovationsarechangingthelandscapeofthe Live-inCaresector.Newandexcitingcareinnovationsare beingunveiledallthetime fromAItorobotics that shapethefuturebytheabilitytoincorporateandbuildgreat technologythatassistscareprovision. Runningontheparallelsoftechnology,Live-inCareDirect iscurrentlyworkingwithaUK-basedcompanyspecializing invoice-activateddevices.
“When it comes to helping the elderly and disabled stay at home for as long as possible, technology like Alexa and Google Home are a great solution for everything from companionship to helping take medication on time. These devices are providing elderly people with reduced mobility or independence the power to revolutionize their lives at home,”emphasizesJason.
Forthisreason,Live-inCareDirecthascreatedadedicated voice-activatedwristbandthatcaregiverscanprogramto makesurethatclientstakemedicationontimeshouldthe caregiverbeonabreak.Theremarkabletechnologyalso actsasafalldetectionproduct,alertingthefamilyand caregivershouldafalloccur.“We are the first agency in the UK to offer this service, which will be completely free of charge to our clients,”addsJason.
AnotherhugebreakthroughisLive-inCareDirect’stechbasedplatform,whichcanstorethousandsofqualified carers,enablingittoofferprofessional,high-qualityLive-in careanywhereacrossthewholeoftheUK,ensuring familiesbenefitfromasensibleandlow-costsolution. Oneoftheplatform’sfeatureincludesafamilymultimedia pack,whichenableselderlyclientstoviewphotosand homevideosoftheirlovedones.Ithasbeenhelpingalot withthedementiaclientsthatapproachtheagency The platformissocleverthatitalsomatchesadatabaseoffilms, imagesandmusictotheclients’ageandera.
When it comes to helping the elderly and disabled stay at home for as long as possible, technology like Alexa and Google Home are a great solution for everything from companionship to helping take medication on time. These devices are providing elderly people with reduced mobility or independence the power to revolutionise their lives at home.
Jasonsays,“We can now support families across the UK and improve the way live-in care is currently being offered. We continue to use state-of-the-art technology to stay one step ahead, keeping loved ones safe at all times.”
Inanattempttoprovidecaresolutionstotheelderly,the homecareindustryfacesahugelackofcarersandrising carecosts.Asaresult,itispushingthepriceupfortheend user WhilstLive-inCareDirecthadplannedduringthefirst lockdowntoensurethatthingswouldreturntonormal,the agencystillmanagedtoseekhundredsofqualifiedcarers onitsplatformtokeepupwiththehugedemandandkeep thecoststoaminimumforourclients.“Despite being a concern during the initial lockdown phase, we are so pleased to now be in a position to service every single enquiry that comes in,”statesJason.
Jasonreflectsbackonhisjourneyanddrawsoutthe essentialideasthathelpedhimtoattainsuccess.He suggests,“When you are first starting out, it can be tempting to pretend that you know everything, but this is not possible. Our industry is incredibly challenging and having someone to learn from and bounce ideas off is paramount. They learn from their mistakes and successes.”
Hecontinues,“I am happy to speak to anyone looking to get involved in the healthcare sector to help as much as I
possibly can. Transparency and efficiency are very important in our industry.”
Live-inCareDirectisorganicallyonthefirstpageof Googleforhundredsofsearchterms,whichequatesto thousandsofuniquevisitorseachmonth.Maintainingits positionandtokeepupwiththedemand,theagencyhas createdabespoketechcareplatformtoserviceall incomingleadsevenmoreefficiently.Itwillalsomake spaceforfirst-timedealswithhourlyandrespiteleads, whichisexpectedtoopenupawholenewmarketforthe agency.
EmphasizingthefutureofLive-inCareDirect,Jasonstates, “The agency plans to employ more staff towards the end of 2022 and is on track to become one of the largest techenabled live-in care agencies in the UK, rivalling elder technologies who has raised close to $20m over the past few months.”
Live-inCareDirect,todate,hasbecomehugelysuccessful withoutanyinvestmentandstillremainsprivatelyowned. Heconcludes,“The future looks bright for Live-in Care Direct as it is on a mission to acquire smaller agencies who wish to exit the market.”
Whetheritisaninadequatepay,job dissatisfaction,oranunfavorablework environment—thereisahugestaffshortage withinthehome-careindustryacrosstheUK,impactingthe qualityofcare.Peopleareleftvulnerableintheirroomsfor 24hoursadayanddeniedshowersfortheentireweek. Apparently,"Theydon'tevenhavetimetotalk."
Toeasetheburdenofthestaffingcrisis,Safehands Recruitment,areputablerecruitmentagency,understands theimportanceofhavingafullcomplementofstaffatall times.Fromnursestosupportworkers,tocarehome managers,itsexceptionalcandidatesarethedrivingforce behinditsoperations.Allofthemarefullytrained, inducted,andhavecompletedenhancedDBSchecks.
WhenhealthcareagenciesapproachSafehands Recruitment,here'swhattheycanexpect:
Ÿ Last-minutecovershifts
Ÿ Experienced&highlyskilledstaffing
Ÿ Inductionprogramsforbothclientsandcandidates
Ÿ NHSstaffingnetwork
Ÿ Dedicatedclinicalsupervisors
Ÿ Flexibilityandconsistency
Ÿ On-siteauditing
InaninterviewwithInsightsCare,BlaiseUzoegbo,a HealthcareAssistant,sharesindepthaboutSafehands Recruitment'shealthcarerecruitmentprocessiscommitted tothecareandwellbeingofboththepatientsandstaff.
Following are the excerpts from the interview:
Kindlybriefusaboutyourorganizationandits inceptionstory.
SafehandsRecruitmentisanaward-winningrecruitment companyregisteredinEnglandandWales,withits headquartersinCheltenham,Gloucestershire,andbranches inotherpartsoftheUK.Theorganizationwasestablished in2013withover500employeesandover1000clientsin theUK.Itisarecruitmentsolutionproviderforclientsin thehealthandsocialcaresystem.
Safehandsrecruitmentisaccreditedbythecarequality commission,recruitmentandemploymentconfederation, andoccupationalhealthandsafetymanagement.
Pleasetellusaboutyourselfandyourprofessional journeysofar.
I'mahealthcaresupportworkerwithvastexperiencein generalnursingcareandmentalhealthcare.Iholda BachelorofSciencedegreeinParasitologyand Entomology,andaMasterofScienceinPublicHealth.
Mypassionforimprovinghealthandreducinghealth inequalitiesacrossdiversecommunitiesinspiredmeto enrolforanMScinPublicHealth.Uponcompletionofmy post-graduatedegree,theunquenchablethirstfor knowledgeandcontinuousprofessionaldevelopment spurredmetotakeupE-learningcourses,participatein
Inadequate staffing is a major problem faced by healthcare providers globally. To ease the burden, Safehands Recruitment operates an easy and swi recruitment process, and ensures an all-year-round recruitment opportunity for prospec ve employees, thereby ensuring a steady availability of staff.
Blaise Uzoegbo Healthcare Assistant Safehands
otheracademicprograms,andrelevanttrainingthathas furtherhonedmyskillsinthedeliveryofhealthcare.My adventureintoworkinginhealthandsocialcarewasnot accidental,rather,ithasbeenmyareaofinterest.
Whatarethecorevaluesoftheorganization?Whatis itsmissionandvisionstatement?
Toprovideourclientsandcandidateswithaquality recruitmentservice,builtontrust,transparencyandindepthknowledgeofthesectorsweworkin.
Whatarethekeyproductsandservicesofyour organizationandhowisitimpactingthedemographic concerned?
Safehandsrecruitmentspecializesintherecruitment, training,andallocationofnurses,supportworkersand homemanagerstoprovideservicestoclientswithvarying healthcareneeds,includingolderadultsandchildrenwho requirespecialeducationalneeds,generalnursingcare, supportwithdailylivingskills,physicaldisability,sensory impairment,drugaddiction,dementiacare,andother mentalhealthdisorders.
Theworkenvironmentincludeshospitals,carehomes, mentalhealthfacilities,community,residential,and supportedlivingsettingsacrosstheUK.Theyofferreliable andprofessionalsolutionstostaffingproblemstosupport thehealthandsocialcareworkforce.Theirserviceshave greatlyimprovedpatientrecovery,qualityoflifeand independenceamongitsserviceusers.
Inwhatwaysistheorganizationincorporating emergingtechnologicalsolutionstobetheleadinghome caresolutionproviderin2023?
Inrecenttimes,technologicaladvancementshaveplayeda vitalroleinthedeliveryofhealthcareservicesglobally,and youmayagreewithmethattechnologyhasfar-reaching impactsonthedevelopmentofhealthcaresolutions. Technologyisusefulintheday-to-dayactivitiesofmy organization.On-callconsultantsarealwaysavailableto provide24/7supportandemergencyadvicetocarerson duty Thisistheeasiestavenueforstafftocommunicate withtheirsupervisors,andassessprofessionaladvice,and reassurance,especiallyforpeopleinlone-working conditions.AsmuchasIworkwithmyinitiative,some situationsdemandthatIcallforsupporttoensureutmost
Safehands Recruitment specializes in the recruitment, training, and alloca on of nurses, support workers, and home managers to provide services to clients with varying healthcare needs, including older adults and children who require special educa onal needs, general nursing care, support with daily living skills, physical disability, sensory impairment, drug addic on, demen a care, and other mental health disorders.
adherencetoorganizationalandsafetypolicieswhile dischargingmydutytothepeopleIcarefor
Secondly,myorganizationconductsregulartrainingand retrainingforitsstaff.Wearetrainedontheproperuseand maintenanceofnewworkequipmentwhilstensuringthe safetyofthecarerandthepatient.Similarly,theuseof medicaltechnologieslikeIpadandvitalpackequipment hasenabledhealthcareprofessionalstorecordmedical information,andperiodicallyupdatethepatients'health status.Thistechnologyhasaidedinformationsharingand improvedaccesstothepatient'spastmedicalhistory, especiallyinemergencysituations.
Accordingtoyou,whatarethechallengesthehomecare industrycurrentlyfacesandhowisyourorganization makingthebestoutofit?
Inadequatestaffingtomeetincreasingdemandisamajor problemfacedbyhealthcareprovidersglobally,andthis couldbedirectlyorindirectlyattributedtotheaftermathof
theCOVID-19pandemic.Thelowworkforcehas negativelyimpactedproductivity,asmosthealthcare workershavehadtoresignfromtheirpositionsbecauseof theirvulnerabilitiesandotherpredisposingfactorssuchas poorhealthstatusandage.
Inaddition,theincreasingcasesofworkburnout,job dissatisfaction,lowerpayratesofferedbysomeclients, inadequateequipment,poortraining,andunfavorablework environmentsaresomeofthemanychallengesimpeding theexistenceanddevelopmentofthehome-careindustry.
Toeasetheburden,Safehandsrecruitmentoperatesaneasy andswiftrecruitmentprocess,andensuresanall-yearroundrecruitmentopportunityforprospectiveemployees, therebyensuringthesteadyavailabilityofstaff. Theyhave
broughtrecruitmentdowntothegrassrootsbyfeaturingin careerfairsheldoccasionallyinvariouscitiesinEngland andWales.Thisway,theproblemofpoorgeographic accesstoopportunitiesisdefeated.Also,theyhaveattached someotherformsofremunerationlikeissuingdiscount cardsandgrantingpaidholidayleavestoitsemployeeson anas-neededbasis.
Asanexperiencedleader,whatadvicewouldyouliketo givetoaspiringentrepreneursandenthusiastswhowish toventureintothecompetitiveindustrythatyouare serving?
Thecaresectorisquitelucrative,yetdemanding,inother words,Icouldarguethatitisnotforeveryone.Demanding, inthesensethatyouhavealegalobligationtotake responsibilityforthecareusers;theseincludesafeguarding, thedutyofcare,thedutyofcandor,dignity,andrespect.I recommendtheNHS's6CsofNursingguidelinetohelp individualswhowishtoexploreopportunitiesinthecare industry,toassesstheirsuitabilityfortakingupcaregiving roles.Youmustimbibethecorevaluesofcare,compassion, courage,communication,competence,andcommitment, andnotbefoundwantinginanyoftheaforementioned. Oneoughttobeself-motivatedtoenhancepersonaland professionalskillsforqualityimprovementandcareer development.
Whatarethefuturegoalsofthecompany?Howdoesit envisionscalingupitsoperationsandreachin2023and beyond?
Tostrivetoprovidereliable,andunmatchablesolutionsfor herclientsandcandidates.
Giveusafewtestimonialsfromyourclientsor customers,andawardsorrecognitionthataccurately highlightyourcompany'spositioninthemarket.
SafehandsRecruitmentreceivedtheawardofHereford TimesHealthandSocialCareAwards2018.Weareproud ofourcontributiontothehealthcareandhomecaresector, andweshallcontinueservingourclientswithcompassion andcare.
Theglobalhomehealthcaremarkethasseena
significantsurgeindemandoverthepastdecade duetothegrowingnumberofelderlypeopleand theincreasingprevalenceofchronicdiseases.Accordingto areportbyGrandViewResearch,theglobalhome healthcaremarketsizewasvaluedatUSD281.8billionin 2020andisexpectedtogrowataCAGRof7.9%from 2021to2028.
Preventivemeasuresinhomehealthcarerefertothesteps takentopreventtheonsetorworseningofhealth conditions,injuries,orotheradverseevents.Implementing preventivemeasuresinhomehealthcareiscriticalbecause itcanhelpindividualsmaintaintheirindependenceand qualityoflifewhilereducingtheneedforhospitalizationor
institutionalcare.Additionally,preventivemeasurescan reducehealthcarecostsbypreventingorreducingtheneed forexpensivemedicalinterventions.
Oneofthekeyfactorsdrivingthisgrowthistheincreasing focusonpreventivemeasuresinhomehealthcare. Preventivemeasuresareanessentialcomponentof healthcare,particularlyfortheelderlyandthosewith chronicconditions.Theycanhelpreducetheriskof complications,improveoverallhealthoutcomes,andlower healthcarecosts.Inthisarticle,wewillexploresomeofthe effectivestrategiesbeingusedtorevolutionizethehome healthcaresectorwithpreventivemeasures.
Oneofthemostimportantstrategiesforpreventive healthcareishealtheducationandawareness.Home
healthcareproviderscanplayacriticalroleineducating patientsandtheirfamiliesabouthealthylifestylechoices anddiseaseprevention.Thiscanincludeproviding informationonnutrition,exercise,andtheimportanceof regularcheck-upsandscreenings.
Effectivehealtheducationandawarenessprogramscan helppatientsandtheirfamiliesmakeinformeddecisions abouttheirhealth,reducetheriskofchronicdiseases,and improveoverallhealthoutcomes.Theseprogramscanalso helphealthcareprovidersidentifyhigh-riskpatientswho mayrequireadditionalsupportandintervention.
Telehealthandremotemonitoringtechnologieshave transformedthehomehealthcaresectorbyallowing patientstoreceivecarefromthecomfortoftheirown homes.Telehealthtechnologiesenableremote consultations,videocalls,andotherformsofvirtualcare, whileremotemonitoringtechnologiesallowhealthcare providerstomonitorpatients'vitalsignsandotherhealth metricsremotely
Thesetechnologiescanbeparticularlyeffectivefor preventivehealthcarebyallowinghealthcareprovidersto detectearlysignsofillnessordiseaseandintervenebefore theyprogress.Forexample,remotemonitoringdevicescan alerthealthcareproviderstochangesinapatient'sblood pressure,bloodsugarlevels,orothervitalsigns,allowing forearlyinterventionandpreventivemeasures.
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Medicationmanagementisacriticalcomponentof preventivehealthcare,particularlyfortheelderlyandthose withchronicconditions.Homehealthcareproviderscan helppatientsmanagetheirmedicationsbyproviding reminders,monitoringsideeffects,andensuringthatthey aretakingtheirmedicationsasprescribed.
Effectivemedicationmanagementcanhelpprevent medicationerrors,reducetheriskofadversedrugevents, andimproveoverallhealthoutcomes.Homehealthcare providerscanalsohelppatientsavoidunnecessary hospitalizationsandemergencyroomvisitsbyidentifying medication-relatedissuesearlyandinterveningbeforethey escalate.
Fallsareasignificantconcernfortheelderly,andfalls preventionisacriticalcomponentofpreventivehealthcare. Homehealthcareproviderscanhelppreventfallsby conductinghomesafetyassessments,providingeducation onfallprevention,andimplementingappropriate interventions.
Thiscanincludeinstallinggrabbars,removingtripping hazards,andprovidingassistivedevicessuchaswalkersor canes.Effectivefallspreventioncanhelpreducetheriskof injury,improvemobility,andenhanceoverallqualityoflife forelderlypatients.
Chronicdiseasessuchasdiabetes,heartdisease,andCOPD areamongtheleadingcausesofdeathanddisability worldwide.Homehealthcareproviderscanplayacritical roleinmanagingtheseconditionsbyprovidingeducation, monitoringsymptoms,andhelpingpatientsadheretotheir treatmentplans.
Effectivechronicdiseasemanagementcanhelpprevent complications,reducetheriskofhospitalization,and improveoverallhealthoutcomes.Homehealthcare providerscanalsohelppatientsidentifyandaddressother riskfactorsforchronicdisease,suchassmokingorpoor nutrition,througheducationandsupport.
Inconclusion,preventivemeasuresareanessential componentofhomehealthcare,particularlyfortheelderly andthosewithchronicconditions.Effectivestrategiessuch ashealtheducationandawareness,telehealthandremote monitoring,medicationmanagement,fallsprevention,and chronicdiseasemanagementcanhelpimproveoverall healthoutcomes,reducetheriskofcomplications,and lowerhealthcarecosts.
Asthedemandforhomehealthcarecontinuestogrow,itis essentialthathealthcareprovidersadoptthesestrategiesto ensurethatpatientsreceivehigh-quality,preventivecarein thecomfortoftheirownhomes.Byprioritizingpreventive measures,homehealthcareproviderscanhelppatients maintaintheirindependence,enhancetheirqualityoflife, andachievebetterhealthoutcomes.
-PoojaShah
WE FIRMLY BELIEVE THAT YOU SHOULDN'T HAVE TO LEAVE THE COMFORT OF YOUR OWN HOME TO RECEIVE EXCELLENT PERSONAL CARE. THEREFORE, WE ARE COMMITTED TO ONLY PROVIDING FULLY QUALIFIED AND EXTENSIVELY TRAINED CARE PROFESSIONALS TO ENSURE THAT OUR CARE STANDARDS ARE ALWAYS MET. SINCE CARE IS PERSONAL TO EACH PERSON, WE TAILOR EVERY CARE PLAN TO THE INDIVIDUAL AND ENSURE THE PLAN IS REVIEWED AND MODIFIED ON A REGULAR BASIS TO ENSURE THE CARE IS RELEVANT AND CURRENT FOR EACH INDIVIDUAL. WE ALSO AIM TO PAIR OUR CARE EXPERTS WITH OUR CLIENTS TO DELIVER THE BEST AND MOST CONSISTENT CARE.
Olderpeopleprioritizetheirfreedomoveranything else.Elderlycarerequiresagreatdealoffocusand 24/7availabilitytomeettheirneeds.However, suchcareappearsdifficulttodelivergivenoursociety's growingbusyness.Fortunately,homehealthcareisa practicalsolutionthatprovidesindividualizedcarethat peoplecanrelyon.
Locallyownedandoperated,WestParkCarewas establishedtoaddressthechallengeofarranginghomecare foralovedoneintheHarrogateregion.Theorganizationis abletoprovideoutstandinghomecareservicesinHarrogate andsurroundingregionsbecauseofitscommitmentto consistencyincareandongoingcontactwithitsclientsand theirfamilies.Asabusiness,itaspirestoperfectionandis dedicatedtogivingthebestcarepossiblewiththehelpof itsamiable,professional,seasonedandwell-trainedcare professionals.
The following are key points from a thorough interview between Insights Care and Tom Page, the Managing Director at West Park Care, whoemphasizesoperations thathavemadeWestParkCarealeadingHomeCare providerinNorthandWestYorkshire:
Pleasetellusaboutyourselfandyourprofessional journeysofar.
Ihaveastrongbackgroundincustomerserviceandsales, havingworkedbothinthebankingsectorandcorporate sales.WhileIwasworkingastheheadofsales,Ihadto organizecareforalovedone.Backthen,Icouldn't understandwhytheprocesswassoconfusingand,inmy opinion,whythequalityofcarewasoftensopoor.
That'swhenIdecidedthatbyfocusingonsomekeyaspects suchashavingfull-timepermanentstaff,consistencyof serviceandbespokecarepackages,theentireexperience couldbemuchmorepositive.Withthat,Istartedthe businesswithabusinesspartnerwhoalreadyhada successfulbusinessdeliveringspecialistcaretochildren andmywife,Kirsty,whoisanexsocialworker Together, wehavedevelopedareputationforhighstandardsofcare andclientsatisfaction.
Whatarethecorevaluesoftheorganization?Whatare itsmissionandvisionstatements?
AtWestParkCare,webelieveeveryoneshouldhavethe opportunitytoliveahealthy,happyandfulfillinglifeinthe freedomoftheirownhome.Thisethosisattheheartof everythingwedo.
WPC'sfourcorevaluesare:
· Focusontheindividual.
· Honestyandtrustworthiness
· Accountabilityforthequalityofservice
· Gotheextramile.
Whatarethekeyproductsandservicesofyour organization,andhowaretheyimpactingthe demographicconcerned?
Weofferbespokecarepackagesinpeople'sownhomesthat enableourclientstoliveasafe,happyandfulfilledlifeat home.Allourhomecarepackagesaredesignedbespokefor eachclient,aswedonotbelieveina"onesizefitsall" approachtohomecare.
WematchourhighlytrainedCareExpertswitheachclient andensurethatourclientsonlyseeasmallteamof caregiverstoprovideconsistentservices.Forthis,we ensurethatthecarecallsarelongenoughtoensurethatour clientsandstaffneverfeelrushedandhaveenoughtimeto interactduringthecall.Wealsousefull-timestaffand bespokepackagestoensurethatthecareistailoredtoeach clientandofthehighestquality
Inaddition,wehelpwithbasictaskssuchashouseworkall thewaytofullmovingandhandling,medication management,foodpreparation,andotheraspectstoensure clientscanremainintheirownhome.
Inwhatwaysistheorganizationincorporating emergingtechnologicalsolutionstobetheleadinghome caresolutionproviderin2022?
Weusecaremanagementsoftwarethatenablesustoclosely monitoreverystaffmemberandclienttoensurethatifthere areanychanges,wecanactonthemquickly.Thesoftware alsoallowsfamilymemberstoreadlivediarynotesfor peaceofmindthattheirfamilymemberisbeingcaredfor tothehigheststandards.Thesoftwareweuseallowsusto spotpatternsofbehaviorandintervenequicklybefore issuesarisewithacarepackage.
Accordingtoyou,whatarethechallengesthehomecare industrycurrentlyfacesandhowareyouusingyour leadershipskillstomakethemostofthem?
Theindustry'sbiggestchallengeisthestaffingcrisis,which, likemanyotherindustries,hasgottensignificantlyworse sincethepandemic.Asaleader,itiskeythatImakethe businessanattractiveplacetoworkbyofferingmarketleadingpayandhiringstaffonpermanentsalaried
contracts.Ourteammembersneedjobsecurityandagood incometocombatthecostofliving.Itisalsokeytoensure stafffeelvaluedandpartofthecompany,whichnotonly attractsstaffbuthelpsretainourexistingteam.
Asanexperiencedleader,whatadvicewouldyouliketo givetoaspiringentrepreneursandenthusiastswhowish toventureintothecompetitiveindustrythatyouare serving?
Mymainadvicewouldbetofocusonquality,notprice.It isessentialthattheserviceyoudeliverisofthehighest qualityandthatitisfocusedontheclientandthestaff involvedinyourcompany.Withoutouramazingcareteam, Iwouldnothaveabusiness.So,youmustlookafteryour teamsothattheycanlookafteryourclients.Asan entrepreneur,youneedtoprovideaservicethatmeets clients'needsandmakestheirliveseasier,andtherestwill follow.
Whatarethefuturegoalsofthecompany?Howdoesit envisionscalingupitsoperationstoreach2022and beyond?
Wehaveestablishedourselvesasahigh-qualityhomecare serviceinthreelocations,andtheplanistoopenmore
locationsandofferouraward-winningservicestoasmany clientsaspossible.Thekey,however,istodothis organicallybecauseafocusonqualityofcarealwayshasto beattheforefrontofeverythingwedo.Itisalsoessential thatscalingdoesnotaffectourexistingclientsorstaff.
"The carers that come to see Mum are all lovely to her—Mum never has any complaints about their work or characters, and this is a load off my mind. She knows her carers as friendly people, and they obviously enjoy cha ng with her. They are flexible and help her con nue to live independently. I am so glad we found you!”
- Helen Y (Daughter of the client)
