10 Most Trusted Aviation Solution Providers, 2022 December2022

Fabiano Faccoli CEO

Editor’s Desk

Upscaling Innovations through Dynamic Augmentations

AbhishekJoshi AbhishekJoshi

We live in an era where technology is

advancing more rapidly than it ever has at any other point in the verticals historically. Virtually every industry worldwide is undergoing technological advancements, and the aviation industry is no exception to this revolution.

From the advent of predictive maintenance to embracing the innovations in cloud technology with augmentation, enabling efficiency in the primary operations of aviation. Initially, when it comes to the services of aircraft transformation, especially commercial aircraft, the transfer of information needs to be ephemeral or as close to immediate as possible.

More than anything, cloud technologies amalgamate various other augmentations leading to affluent outcomes. Combining Artificial Intelligence and Big Data plays an extremely vital role enables a plethora of reliability and ensuring enhanced security and assurance of quality in niche operations.

Predictive maintenance is one feat greatly enabled by advancements in new-age technology. As opposed to traditional maintenance, which is both time-consuming and inefficient, predictive maintenance leverages machine learning to optimize the time and resources spent on maintenance tasks.

The best predictive maintenance software can determine which aircraft components need repair before showing any suboptimal functioning. Although digital technology has existed for quite some time now, digitizing an industry as large as the aviation industry is a complicated process. Beacon technology, traditionally renowned as radar beacons, now excels as one of the leading navigation systems with its potential to enable

trustworthiness for travelers between different terminals at the airport.

Further, this technology can assist airports and vendors at the premises and provide data about the current location of the passengers and then send them personalized and relevant information accordingly. Moreover, Robotics play an important role in executing various tasks like management of consumers’ various needs, luggage and baggage handling, and is consistently working towards making the travel experience delightful and comfortable for their customers.

Airlines can drive valuable insights by analyzing the vast amount of data available to them to create delightful experiences for travelers, understand customer preferences in real-time based on data of their purchase history, travel itineraries, etc. and provide them customized offers.

Embracing the journey of the companies providing the aviation industry with the services and solutions that empower a plethora of innovations, Insights Success features the enthralling stories of “10 Most Trusted Aviation Solution Providers, 2022.”

Flip through the pages and embrace the advancements that are transforming the aviation industry and scaling its progress to greater heights.

Have a Delightful Read!

Cover Story

C O N T E N T S

Most Trusted Aviation Solution Providers 2022

Brief CompanyName

AMACAerospace athensflyingweek.gr

FeaturedPerson

KadriMuhiddin CEO

Arconic arconic.com

AviationCapital aviationcapital.com

CraneAerospace& Electronics www.craneae.com

GKNAerospace gknaerospace.com

JauntAirMobility jauntairmobility.com

NationalAviation nas.aero

LaurentP.Salah President

ThomasG.Baker CEO

JohnJ.Higgs President

AMACAerospaceisofferingnarrowandwidebodyVIP CompletionsandMaintenanceforthe corporate/business/privateaviationmarket.

Arconicisaleadingproviderofaluminumsheet,plateand extrusions,aswellasinnovativearchitecturalproducts,that advancetheautomotive,aerospace,commercialtransportation, industrial,packagingandbuildingandconstructionmarkets.

AviationCapitalisapremierglobalfull-serviceaircraftlessor focusedonbuildinglong-termpartnershipswith,andvalue creationfor,ourairlinecustomersandinvestors.

CraneAerospace&Electronicsdeliversinnovativedesignand manufacturingengineeringcapabilitiesforruggedcommercial aviation,defenseandspace.

GKNAerospaceistheworld'sleadingmulti-technologytier1 aerospacesupplier DavidPaja CEO

Dr.SimonBriceno hiefCommercialOfficer

HassanEl-Houry President

RECAROAircraft Seating recaro-as.com

SwissAviation Software

VirginGalactic virgingalactic.com

Dr.MarkHiller CEO

JauntAirMobilityischangingthewaywecommute.Notraffic. Nocongestion.NoNoise.EnjoytheJauntJourney

NASaimstobetheserviceproviderofchoicetotheaviation sectorinemergingmarkets.

RecaroAircraftSeatingisaglobalsupplierofpremiumaircraft seatsforairlinesandOEMs.

FabianoFaccoli CEO

MichaelColglazier CEO

SwissAviationSoftware(Swiss-AS)isoneoftheleading suppliersofaviationmaintenancemanagementsoftware(MRO software)worldwide.

VirginGalacticisanaerospaceandspacetravelcompany, pioneeringhumanspaceflightforprivateindividualsand researcherswithitsadvancedairandspacevehicles.

SwissAviation Software

We offer customers various possibilities to weigh the different ideas, which helps them identify value pools and focus the company's work on those items which will have the biggest positive impact on the customer base.

Fabiano Faccoli CEO

Safetyisacrucialelementthatisconsideredby

customerswhentheydecidetocommuteviaaerial modeoftransport.Tokeepthistrustbetween companiesandthebeneficiariesofthetravelintact,all aviationplayersoughttoconductregularinfrastructural checks.Alongwiththis,italsohastoensureitsoperations andservicesareintandemwithcurrenttechnological upgrades.

Thesemechanismsarealsoimportanttohelptheindustry actualizeitsexpectedgrowthpotentialoffourbillionUS dollarsby2028,asstatedbytheAviationAnalyticsReport, presentingfurtheropportunitiesfortheairlinemanagement tobringenhancementstoitssecuritycomponent.Toserve thecurrentcustomerdemands,airlineshavetoensuretheir Maintenance,RepairandOverhaul(MRO)servicesarein trustedhands.

OnesuchcompanyenablingairlinesandMROprovidersto maintainthehigheststandardsofreliabilityandsafetyis SwissAviationSoftware(Swiss-AS),whichisemergingas themosttrustedaviationsolutionproviderincontemporary times,withitsAMOSsoftwareandcustomer-centric approachandprovidingdurable,andtechnology-backed MROsoftwareandservices.

UndertheleadershipofFabianoFaccoli,CEO,andalongstandingleadershipteam,thecompanydrawsondecadesof experienceaswellasonalargecustomercommunitywhich contributestothelongevityandcompetitivenessofthe product.

Let us read further to learn about the reasons behind its industrial edge!

PresentingtheAviationIndustrywithAMOS

ThehistoryofAMOSgoesbacktotheyear1989when Crossair(predecessorofSwissInternationalAirLines) decidedtodevelopitsownMROsoftwareandlaidthe foundationforAMOS.

Inthebeginning,thebrandnameAMOSstoodforAirline Maintenance&OperationalSystems,astheinitialidea wastodevelopin-housemaintenanceaswellasoperations software.Furtheringitsmarvelsin1992,thedecisionwas takentofocusexclusivelyonmaintenance-buttokeepthe nameAMOS.

Aheadintheyear2004,thecompanySwiss AviationSoftwarewasfounded,aspin-offfromSwiss

InternationalAirLines.Itwashandedwiththeidealset-up todevelopitsstrengthsasanMROsoftwareproviderwhile stillbeingembeddedinastrongandsuccessfulaviation context.Todeliverinthishighlyspecializedniche,the companydecidedtosticktocertainobjectivesand principles.

ThePrimaryTargets

Aphilosophythatisdrivingthecompanyrightfromthe beginningisnotjustestablishingclassicalsuppliercustomerrelationshipsbutapplyingapartnershipapproach. Transparency,honesty,standingtruetoitscommitments, andrespectforotherculturesareguidingthecompanytobe recognizedthroughitsactionsandoutcomesinthemarket. Thecompany'sprimefocusisdeliveringlong-lasting solutionswhileensuringefficiency,providinguserswith enjoyableexperiences,andbringingindigital transformationbyempoweringcollaborationanddata exchangeacrossmarketplayers.

Fabianoexpresses, "We want to actively participate in the definition of new data exchange standards and be active in many ATA data standardization working groups.”

SwissAviationSoftwarestronglybelievesinthepowerof communitiesandismindfullyinvolvingitscustomerbase inthecompany'sproductsfurtherdevelopment.Theteam comments, "We encourage customers to collaborate and thus enable knowledge and experience transfer and align

We want to actively participate in the definition of new data exchange standards and be active in many ATA data standardization working groups.

on the next important features that the software should release and co-create them to reflect best practices developed by several customers.”

Alongwithcollaboration,Swiss-ASisstronglyfocusingon providingcustomersfullcontroloftheirdata.Thisis ensuredbygivingcustomersthechoicetoprocesstheirdata –howtheywantandwithwhichsoftware–andproviding themmaximumcontrolonhowtheirdataisused.

Top-notchOfferings

TheSwiss-AScompany'smainproductisAMOS.Ithasa desktopversionandasuiteofmobileapplications supportingtheengineer,storeman,orpilotinhisdaily work.

WhileAMOScoversaverywidescopeofaircraft maintenance,itisonlyonepieceoftheoverallIT landscape.BesidesothercoresystemsforflightsOPS, groundOPS,andfinancesystems,customersutilizespecial purposesoftwareinspecificareasoftheiroperation.

OneofAMOS'strongestassetsisitstoweringintegrability AlargeportfolioofAPIs(applicationprogramming interface)enablescustomerstointegrateAMOSwithother applicationsandensurefullyintegratedend-to-end processes,guaranteeingfreedataflowfromsystemto

systemandeventuallysupportingthedigitizationand digitalizationofacustomer'soperation.

Toensurethecompanycustomershavetheright performance,systemavailability,andsecurityprotection Swiss-ASalsooffersprudentuseofAMOSinacloudbasedSaaS.Thisrelievescustomersfromhavingtobuild upspecializedknowledgeandsimplifiesintegrationwith othercloud-basedservices.

Additionally,oneofthesub-servicesofAMOSis AMOScentral,whichwillprovideaneco-systemtoconnect allcustomerAMOSinstallationstogether(ifacustomer desiresit),allowingothermarketplayerstoconnecttheir softwaresolutionsaswellandprovidingthefoundationfor varioustypesofdata-centricservices.Itwillmake integrationssimple,secure,andfastwheredatawillbe supposedtobekeyedinonlyonce.Theybelievethatthe AMOScentralEco-Systemwillbeinstrumentalin supportingtheircustomers'digitalizationprojects.

TheorganizationviewsimplementinganMROsoftware primarilyasnotjustatechnologyproject,butahuge changeprocess,especiallyastheystronglyadvocate adaptingprocessestothesoftwareandnotviceversa. AMOSimplementsbestpracticeprocessesthathavebeen adjustedovertheyearstofittheneedsofover200 customersandalsofornewcustomerswhocanbenefitfrom

thesebuild-inbestpractices.Thereasonwhymany customersselectAMOSisthatitisreadytouseanddoesn't requiremonthsofcustomizationorconfiguration.However, implementingitwillstillimpactthewaythousandsofend usersworkeverydayandhencetheteamsuggests, "Customers can capitalize on our implementation methodology which has been fine-tuned over the last 30 years and enables customers to manage the risks and challenges of such a large change project effectively and efficiently and at the same time ensures a fast return on investment by avoiding long and tedious implementation projects"

OvercomingChallenges

Theaviationindustryisamplifyingintermsofqualityand quantity,butindeliveringtheseitoftenfacescertain challenges,forexample,applyingtechnologyand eventuallymakingbetteruseofavailabledata,requires carefuldatamanagementwithastrongfocusonaccuracy, completeness,consistency,timeliness,andvalidityofdata. Toexcelinthesedifferentdatadimensionswayofworking needstochange,whichcouldtaketimetoimplement.

Theprocessesofmanyaviationcompaniesarepaper-based andmovingtoapaperlesssetupisasignificantchange processforanairlineoranMRO.Accordingtotheteam,

theirbiggestchallengeinthecomingyearsisgoingtobeof furtheradjustingthesoftwareinawaytosupportthe innovatorsandearlyadoptersoffullypaperlessprocesses, butatthesametimealsoworkforcustomerswhichcannot makethemovetopaperlessprocessesatthesamepace.

Thesoftwarewillneedtoprovidesmartsolutionstoallow theco-existenceoftheanaloganddigitalworldover severalyears.Oneopportunitythatthepandemichas providedtotheindustryistoacceleratedigitalization. Resourceshortagesrequireonetodomoreworkwithless staffandhence,wewanttoprovidesolutionsthatwillgive automationanddecision-makingsupporttotheindustry Thebaselinefortaskanddecisionautomationishowever highdataquality That'swhytheteamsays, "Moving away from paper and mastering data management is a prerequisite to eventually benefit from the opportunities that new technologies and new algorithms are providing.”

AdaptingtoMarketOrientation

Sincethebeginning,Swiss-ASisincludingitscustomersin theongoingdevelopmentoftheproducttoprovide customersthemeanstosharetheirbusinessneeds.Sharing insightsabouthowitisinculcatingacustomer-centric approach,Fabianosays, "We offer customers various possibilities to weigh the different ideas, which helps them

identify value pools and focus the company's work on those items which will have the biggest positive impact on the customer base." Forthis,thecompanytriestoidentify launchcustomersforlargerproductinitiativesand continuouslyinvolvethemintheproductdevelopment processthroughitsagilepractices.

TheirotherinitiativeofValuePropositionCanvasis allowingthemtodesignproductsandservicesaround customers'needsandishelpingthecompanyproduce outputsbasedonittoeventuallyreduceits misunderstandingsaboutanyrequirements.

Theirpre-salesactivitiesprovideawealthofinputsto understandwhatchallengesthemarketistryingtosolve andhowtheproductsandservicescanmakeadifference. Thecompanyisalsotappingintotheknowledgeand experiencepoolavailablewithinSwiss-ASalongwith includinginnovativetechnologicalsolutions.

TakingAdvantageofInnovativeTechnologies

AtSwiss-AS,theyusetechnologyonlyifitgivesthem maximumbenefitsinupgradingcustomerexperience.

Fabianoexplains, "We carefully monitor the emergence of innovative technology and even more carefully assess whether an investment will eventually pay off. One has to consider how much resources shall be invested in solving the industrial challenges of today or tomorrow compared to exploring what might work in 5 or 10 years.”

Thecompanyfeelsthatitisimportanttocheckifits customersareeitherinnovatorsorearlyadopters.New technologyshouldideallyalwaysbeco-developedwith suchcustomerstoensurethatrealbusinesschallengesare solved.Toservethispurpose,Swiss-ASintroducedthefirst realdigitalsignature,severalyearsback,whichisnowthe baselineforafullypaperlessoperation.Itfurtherenvisions upscalingitsgrowthbyexpandingAMOSutilities.

PlanningStratosphericGrowth

Thecompanyisfocusingoncoveringtheneedsoflarge airlinesandlargeMROsforthepastfewyears.Withthe recentgo-liveofLufthansaandHAECO,theyhaveproven thattheirsoftwareanditsimplementationcapabilitiesare readyforlargelegacycarriersorlargeMROs.

Unveilingdetailsaboutthenextphaseofthecompany's operations,Fabianoexpresses, "We have the target to further grow in this market segment, without neglecting the needs of the other market segments we successfully cover.”

Addingup, "Larger airlines and MROs have even higher expectations and needs in terms of integrability of AMOS with the overall IT landscape and that's why we will further focus on improving and enlarging our APIs," says Fabiano.

Thecompanyteamopines, "Some customers would like the possibility to buy or build special purpose software around AMOS to cover very specific aspects of a process." Tofulfill thisdemand,thecompanywillbeincreasingandeasingthe integrationoptionstocatertosuchneedseffectively.They alsohaveplansofembarkingondevelopmentpartnerships toco-createspecialpurposesoftwareandofferitasanaddontoAMOS.

TheyarecurrentlyalsodevelopinganeTLB(electronic technicallogbook)togetherwithseverallaunchcustomers. Elaboratingontheagendaofitsdevelopment,theteam says, "By end of 2022 we plan the first in-flight tests, and

the product will be finished by end of 2023 providing an unparalleled integration of the flight deck with maintenance and further reducing the need of paper and achieving higher data quality and quicker availability.”

Thecompanybelievesthatdigitalizationneedstospan acrosscompaniesandtoboosttheindustry'sandits customerbase'sdigitalization,AMOScentralhasbeen launched.ItwillspanavirtualnetworkacrossallAMOS customersandenabletruedigitalend-to-endprocesses,e.g., requestingaquoteformaintenancework,placingtheorder, executingthework,andeventuallyprovidingtheinvoice. ButthisEco-SystemwillnotbelimitedtoAMOS customers,andotherindustrystakeholderslikeOEMs, lessors,MROs,orevencompetitorscanutilizeittooffer data-centricservices.

Inadditiontoaerospacesectorslikethefixedwing,rotary wings,searchandrescueoperations,anddroneoperations, thecompanyisfurthermoreexpandingitscustomerbase intotheUrbanairmobilitysegment.

CustomerCredence

"With the AMOS system, the maintenance, engineering as well as logistics functions at the MRO can be integrated seamlessly with the maintenance management. We can also comply with the rigorous requirements that govern aviation maintenance regulations at the parent company EVA Airways, along with our other airline customers. We are looking forward to experiencing the operational effectiveness and efficiencies delivered by AMOS”

Ÿ

EvergreenAviationTechnologies

"AMOS has streamlined our processes at AirAsia. To cite an example: Stock level alerts at each station have improved our operative business in such a way that AOG could be avoided several times"

Ÿ AirAsia

"The professionalism of the AMOS team has allowed us high performance and stability in the use of the tools in our maintenance bases, also helping to minimize the costs of hardware."

Ÿ

VivaAerobus