Top 10 Lifecycle Management Services Providers October2022

Sean M. Kennedy, Founder and CEO

A Business Model Embodying Sustainability

Editor’s Desk

SakshiShrivastava SakshiShrivastava

Economicgrowthisdrivenbyconsumption.The

morepeopleconsume,themoreeconomiesand businessesgrowinsize.Thishasledtobusinesses launchingnewproductseveryyear,everyseason,month, andweek.Maybeitisdemand,afterall,peoplenowadays can'tbeseenusingthesameoldthingsyearafteryear,or maybeitisclevermarketingliketheballooningof Valentine'sDayfromaone-daytraditiontoa15-day consumeristfestival.

Thetaleofconsumerismanditseffectsontheplanetisa well-toldonenow.Theconsequencesareeverywhereone looks–fromnewstoneighbourhoods–ifanyoneisstill pretendingotherwise,thenit'sasridiculousandpointlessas anostrichburyingitsheadinthesand.

Theproblemsofthepresentworldcanbedirectlylaidat thefeetofthetake-make-wastemodel.Itliesinthinking thatgrowthisonlypossiblebybuyingandmaking somethingnewregardlessoftheharmthatthecollected wastecausesinourbackyard.Itlieswithboardrooms strategizingfortheiryearlygrowthgoalsbymarketingone morenewproductthatisonlyaslightimprovementonthe old.

Perhapsthereneedstobeashiftinthinking;perhaps businessesneedtogivethewastetheygenerateasecond look.Notjusttoanswerquestionsregardingsustainability andcorporatesocialresponsibilitybutmaybebecausethere isabusinessopportunityinit.

Thereismoneyinwaste.Askanybodydrivingrevenue fromrecyclingplasticsandothermaterials,extractinggold andotherpreciousmetalsfrome-waste,orwhoissimply helpingotherbusinessesdrivedownoperationalcostsby extendingthelifespanoftheproductstheyuse.

ThisthoughtprocessledInsightsSuccesstolaunchits latesteditionentitled '2022's Top 10 Lifecycle Management Services Providers.' Itsteamsoughtout companies'businessmodelsthatarehelpingother organizationsimprovetheirsustainabilityperformance. Inbetweenthepagesofthisedition,youwillfind interviewsofcompaniesthatexploredanopportunityfor growthoutsidethecurrenttake-make-wastevaluechain.

Theirrevenueisn'tdrivenbycreatinganewerproductthat peopledon'tneedbutbyextendingthelifecycleofthe productsthattheyalreadyuse.Thereisalsothewisdomof industryprofessionalswrittenfromaCxOsstandpoint; don'tforgettogivethemaread.

Hereistonewthinkingandinnovationofoldthings.Happy reading!

t Evolve

O N T E N T S

How TRG Has Become a Leader in Enterprise Mobility

Ada

Lifecycle

2022's Top1 Management

Services Providers

Brief CompanyName

analytic.li analytic.com

FeaturedPerson

JanaFuelberth, President,CEO,Co-founder

IrinaNovoselsky, CEO CareerBuilder careerbuilder.com

BrianRempe, CEO CivicPlus civicplus.com

EverythingBenefits everythingbenefits.com

ParadigmLearning paradigmlearning.com

RachelLyubovitzky, CEO,Chairwoman

CathyRezak, Co-founder,Chairman

analytic.liisaworkforceanalyticscompanythathelps employersmakebetter,data-drivendecisions.

Tohelpemployersfind,hireandmanagegreattalentby combiningadvertising,software,andservices,CareerBuilder providesend-to-endhumancapitalsolutions.

CivicPlusisagovernmenttechnologycompanyexclusively committedtopoweringandempoweringlocalgovernmentsto efficientlyoperate,serve,andgovernthroughtheuseoftheir innovativeandintegratedtechnologysolutions.

EverythingBenefitsistheleadingproviderofnext-generation, end-to-endbenefittechnologysolutionsandservicesthathelp businessesofallsizesandtheiremployeesexperiencebenefits inmoremeaningfulways.

ParadigmLearningamplifiesthebusinessacumenandstrategic alignmentofleaders,managers,employeesandsalesteamsto achieverealbusinessresults.

PayrollHero payrollhero.ph

Qandle qandle.com

Talegent talegent.com

Mike, CEO

ChayanMukhopadhyay, Co-founderandCEO

PayrollHeroenablesclientstomaintaintransparencywiththeir employeesregardingtime,attendance,scheduling,aswellas payrollbyprovidingasolutiontooptimizetheirtime, attendance,andscheduling.

Qandleisacloud-basedHRSolutionwithintuitiveanduser friendlyintelligentmobileappsandchatbotsforuserson-thegothatcoverstheentiregamutofHRactivities,fromhiringto retirement.

JohnAustin, CEOandFounder

TRG trgsolutions.com

SeanM.Kennedy, FounderandCEO

VibeHCM vibehcm.com

SusanneBowen, CEO

Byleveraginganengagingcandidateexperiencethatoptimizes theexistingtalentpool,Talegentprovidesanalyticallyinformed andbias-freesolutionsforidentifyingthebesttalents.

TRGisaglobalmanagedsolutionsproviderfocusedon enterprisemobility,pointofsale,andpaymentswithadriveto findinnovative,effectivewaystoenhancecustomeroperations andchallengeconventionalthinkingalongtheway

AnHCMEngagementplatformfortalent-drivenbusinesses, VibeHCMmakesiteasyforcompaniestonotonlyautomate thefullarrayofHRtransactionsbutalsotoconnect, communicateandengagewithalltheiremployees.

C O V E R S T O R Y

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How TRG Has Become a Leader in Enterprise Mobility

We come in, work with your team and build a plan that makes you more operationally efficient.”

Sean M. Kennedy, Founder and CEO

Electronicproductreleasesareamuch-awaited event.Everyyearorso,thereisanewversionof thesameproduct.Acoupleofyearslater,theolder versionoftheproductwillstopreceivingupdatesorbeing repairedbytheoriginalmanufacturer.Consumersofthe producthavenochoicebuttoupdatetothenewermodel–acostlyendeavorforthecompanies.

SeanM.Kennedy,FounderandPresidentofTRG, embracedanopportunitytocreatesolutionsthataided companiesinreducingtheiroperationalcostsbyextending thelifecycleoftheirproducts.Hesays, "In the early 2000s, I had a clear vision of what the mobility industry needed most—a comprehensive set of service and equipment solutions all 'under one roof'."

Flashforwardtotoday,TRGhasbecomealeaderinthe industryprovidingcustomerswithafullrangeofmobility services,includingbuying,selling,repairing,training, consulting,managing,andmuchmore.Themissionisto 'Make Technology Simple,' helpingcustomersaccelerate projects,driveapplicationsuccess,improveemployee& customerexperienceandmaximizeROI.

Insights Sights SuccessinterviewedSeanaboutthemission ofTRG,howitmaintainsitsstrongholdinacompetitive marketandthefutureplansofthecompany

Below are the highlights of the interview:

Sean,whatwastheinitialideabehindtheinceptionof TRG?

Intheearly2000s,Isawfirsthandhowcompanies struggledtoextendtheirMobileBarcodeScanning,POS, andPrintingTechnologylifecycle.OriginalEquipment Manufacturers(OEMs)wouldsellacompanyaterminalor deviceandthencomebackwithin2-3yearsandsaythatthe onlywaytheycouldsupportthatdevicewasifthecompany upgradedtoanewterminal.

Itwasextraordinarilycostlyforthecompanies(notto mentionexceptionallyfrustrating),andIsawanopening andanopportunitytostepinandfillaneedwiththeability toofferthird-partymaintenancesupportservicesona technologythathada7–10-yearlifespan.So,whenwe originallylaunched,wewouldpartnerwiththecompanyto managethemaintenanceandservicesofthedevicesothe endusercouldextendthelifecycleoftheirtechnologiesand upgradeontheirownschedule–notaschedulebeing dictatedbyOEMs.

Thiswasdefinitelyanichemorethan20yearsago.Then oncewestartedworkingwithmoreandmorecompanies–werealizedwecoulddosomuchmorethanmanagingthe backendwork(break/fix,refurbish);wecouldalsomanage thestaging,configuration,deployments,andsparespool managementtobeafull-serviceenterprisepartner

Whataretheprimaryobjectivesandphilosophyof TRG?

Ourmissionistoleadthefutureofenterprisetechnologyby drivingboldendpointsolutionsandserviceswithasuccessor-elseapproach.Weareobsessedwithsolvingcomplex operationalchallengesbypairingenterpriseorganizations withboldendpointsolutionsdesignedtostreamlinetheir operationalefficiency.

Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?

Withoutadoubt–itisourlifecyclemanagementofan asset.Wecanmanageandrepairdevicesbutalsomanage thesoftwareandsecurityonthosedevicestohelpyou understandwhereyourassetsareinrealtime.Weareall aboutassistingcompaniestoincreasetheiruptime.

WhataretheroadblocksthatTRGfacesintheeverchanginglandscapeofthebusinessworld?

Attheendoftheday–mobilityischangingeveryday. Moreandmorecompaniesarefocusedonincreasing efficienciesinamobileandremoteworkenvironment.So, whilewedon'tconsiderthisaroadblock,weneedto continuouslyevolveandadaptourskillsetandservice offeringstoadapttotheirmobileneeds.

We are constantly partnering in the industry with Tier I OEMs and software products to make sure we are on the forefront of the ever-changing technology landscape.”

Howisyourcompanyadaptingtomarketorientation?

Everythingwedoisaroundsecuringmobileendpointsfrom anindustrialtoconsumerperspective–thatiswhereour endpointmanagementofferingfitssonicely Weare perfectlydesignedtopartnerwithaCIOandrelievethe pressuretheyhavetomanagelifecycleandendpoint managementinternally.Wecancomein,workwithyour teamandbuildaplanthatmakesourcustomersmore operationallyefficientandhelpeliminatechallengeswith disparatesystems.

Whatisyourstanceonimplementinginnovative technologies?

WeareconstantlypartneringintheindustrywithTierI OEMsandsoftwareproductstomakesureweareatthe forefrontoftheever-changingtechnologylandscape.Wedo thisbycommunicatingourcustomers'needstothemand ensuringwehavetherightpartnersinplacetomeetallthe challengesthatcanarise.

Wealsodon'tjustfocusontechnologiesexternally–we investintheminternally.Weareacompanythatbelievesin

investinginenterprisetechnologieslikeNetSuite, Salesforce,andServiceNowsothatallofoursystemswork togethereffectively,andwehavetransparencyandspeed withourcustomersingettingthemthedatatheyneed.

WhatisthenextchapterforTRG?

Tosumitup–expansion.Wehavemadehugestridesover thepastseveralyearstofocusonandexpandouroperations inCanadaandEurope.Thatwillcontinuetobeahugearea forusoverthenextfiveyears.Andwecontinuetoexpand ourteam--we'vehired75peoplewithinthelastyearin differentareasofthebusinesstomanagethedemandandto ensurewehavetherightskillsetstomatchwhereour customersare.

Forexample,wehavetripledourMDM(MobileDevice Management)teaminunder12months.Aswecontinueto strivetobethebestinenterprisemobilitymanagement,we willconstantlylooktobringonnewtalentto helpusscale.

We are all about helping companies increase their uptime.”

2022's Top 10 Lifecycle