10 Most Trusted Aviation Solution Providers, 2022 October2022

VOL-10 | ISSUE-06 | 2022

Moving to Net Zero Trajectory of the Sustainable Flight

Airlines on Edge Boos ng Opera onal Efficiency in Avia on with Edge Compu ng

Most Michael Naylor

Solution

CEO

PKL Services, Inc.

PKL Services, Inc.

Skyrocketing Aviation with Technology Leadership www.insightssuccess.com

Editor’s Desk

Ascend of Novelties, Skyward of Innovations

ek Abhish

Joshi

Abhishek Joshi

W

e live in an era where technology is advancing more rapidly than it ever has at any other point in the verticals historically. Virtually every industry worldwide is undergoing technological advancements, and the aviation industry is no exception to this revolution.

From the advent of predictive maintenance to embracing the innovations in cloud technology with augmentation, enabling efficiency in the primary operations of aviation.

Initially, when it comes to the services of aircraft transformation, especially commercial aircraft, the transfer of information needs to be ephemeral or as close to immediate as possible.

More than anything, cloud technologies amalgamate various other augmentations leading to affluent outcomes.

Combining Artificial Intelligence and Big Data plays an extremely vital role enables a plethora of reliability and ensuring enhanced security and assurance of quality in the niche operations.

Predictive maintenance is one feat greatly enabled by advancements in new-age technology. As opposed to traditional maintenance, which is both time-consuming and inefficient, predictive maintenance leverages machine learning to optimize the time and resources spent on maintenance tasks.

The best predictive maintenance software can determine which aircraft components need repair before showing any suboptimal functioning. Although digital technology has existed for quite some time now, digitizing an industry as large as the aviation industry is a complicated process.

Beacon technology, traditionally renowned as radar beacons, now excels as one of the leading navigation systems with its potential to enable trustworthiness for

travelers between different terminals at the airport.

Further, this technology can assist airports and vendors at the premises and provide data about the current location of the passengers and then send them personalized and relevant information accordingly. Moreover, Robotics play an important role in executing various tasks like management of consumer's various needs, luggage and baggage handling, and is consistently working towards making the travel experience delightful and comfortable for their customers.

Airlines can drive valuable insights by analyzing the vast amount of data available to them to create delightful experiences for travelers, understand customer preferences in real-time based on data of their purchase history, travel itineraries, etc. and provide them customized offers.

Embracing the journey of the companies providing the aviation industry with the services and solutions that empower a plethora of innovations, Insights Success features the enthralling stories of "10 Most Trusted Aviation Solution Providers, 2022.”

Flip through the pages and embrace the advancements that are transforming the aviation industry.

Have a Delightful Read!

Cover Story

PKL Services, Inc.

Skyrocketing Aviation with Technology Leadership

CO N T E N T S

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20

Leader’s Viewpoint

Expert Insights

Making the Mining Industry Safer and more Efcient for People and the Planet

Improving RETENTION Through HARDENING Markets

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Leader’s Viewpoint

Leader’s Viewpoint

The Relevance of Collaborative Ecosystems In The New Competitive Payments Market: The Experience of the Italian Financial Community with CBI

On-DEMAND Delivery Apps X Types of Apps & Their Role

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Leader’s Viewpoint

Leader’s Viewpoint

The Science of Change Leadership -By Shweta Handa-Gupta

A Rising Risks -By Susanne Skov Diemer

Editor-in-Chief Merry D'Souza Managing Editor Abhishek Joshi

Executive Editor Jenny Fernandes

Assistant Editors Anish Miller

Visualizer

Art & Design Director

Associate Designer

David King

Revati Badkas

Sandeep Tikode

Senior Sales Manager

Business Development Manager

Kshitij S

Peter Collins

Marketing Manager

Sales Executives

John Matthew

David, Martin, Prathamesh & Rushikesh

Technical Head

Business Development Executives

Jacob Smile

Steve, Joe

Technical Specialist Amar Sawant

Digital Marketing Manager Dominique T.

SME-SMO Executive Sagar Lahigade

Research Analyst Frank Adams

Circulation Manager Robert Brown

Database Management Stella Andrew

Technology Consultant David Stokes

sales@insightssuccess.com October, 2022

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Most

Solution Company Name

Featured Person

Brief

Atlantic Aviation Group atlanticaviation.ie

Shane O'Neill CEO

Atlantic Aviation Group is an independent aviation solutions company providing comprehensive maintenance, modification and support services to operators around the world.

Arconic arconic.com

Laurent P. Salah President

Arconic is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, packaging and building and construction markets.

Collins Aerospace collinsaerospace.com

Stephen Timm President

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

GKN Aerospace gknaerospace.com

David Paja CEO

A global footprint to support aerospace innovation, GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier.

Joby Aviation jobyaviation.com

Adam Bry CEO

Joby is a California-based company building quiet, all-electric aircraft to connect people like never before.

Maxar Technologies maxar.com

Daniel L. Jablonsky CEO

Maxar Technologies Inc is a provider of communications and information solutions with a focus on the communications, surveillance, and intelligence sector.

PKL Services pklservices.com

Mike Naylor CEO

PKL Services is leading Global Aerospace Company Providing Innovative Solutions.

Safran safran-group.com

John Todd President

Safran Software specializes in building a unified project management solution designed to help organizations tackle complex capital projects with confidence.

Skytanking skytanking.com

Clinton Roeder MD

Skytanking provides a full range of aviation fuelling services including into-plane fuelling, aviation fuel storage and hydrant management, investment.

Textron textron.com

Scott C. Donnelly CEO

Textron India Private Limited is a wholly-owned subsidiary of Textron Inc.), one of the world's best-known multi-industry companies with its business.

Michael Naylor CEO

PKL Services, Inc.

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PKL Services, Inc.

Skyrocketing Aviation with Technology Leadership

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10 Most Trusted Aviation Solution Providers, 2022

T

he world has transformed exponentially! Every business realm has witnessed growth that was once known to be impossible. Referring to the term impossible, one of the perfect exemplifications explaining that technology knows no barrier, specifically when it comes to impossibility, is aviation.

The journey that started with the Wright Brothers is now skyrocketing revenue and feeding millions. And one of the crucial elements that came into the global spotlight with this explosion of growth is Aviation Solution Providers.

While on our search for the most favored aviation businesses, we crossed paths with PKL Services' CEO, Michael Naylor.

He shared insights on the company's growth, present endeavors, and future objectives. Let's slide into the interview and learn the art of Michael's technological leadership.

Follow the trail!

Please give us a brief overview of your company, its mission, and the key aspects of its strong foothold in the Aerospace Maintenance Services industry.

PKL was founded in 2003 in response to a noticeable need within the aerospace maintenance industry. PKL's founder, Samuel Flores, Jr. is a retired US Marine Corps Lieutenant Colonel with 30 years of service. Upon leaving the Marine Corps, Mr. Flores recognized the need for logistics support to the US military and, as such, founded PKL to begin to support that gap. What began as a relatively small company, PKL grew quickly with multiple contracts that supported aircraft maintenance operations around the world.

PKL's mission is to provide skilled personnel, committed to quality service, in the areas of maintenance, training, logistics, operations, and administrative services. We strive to be a company that balances agile, effective performance with unyielding commitment to our core values, committed to continual improvement, exceeding customer expectations, and implementing quality standards in dynamic environments.

The company has maintained this mission and our quality of service for over 19 years. We pride ourselves on hiring talented, highly trained professionals who continue to provide excellent service to our customers. This has allowed PKL to maintain a reputation that is recognized across the industry by customers, partners, and employees.

Describe your top-notch offerings that address the need of your customers.

PKL offers a range of services to the aerospace and military industry. We work with our customers to provide maintenance, training, logistics, operations, and administration services. We work with customers in multiple branches of the US military as well as our allied foreign militaries.

The aerospace industry has evolved over the years and has become saturated with more providers and competition. Our commitment to quality service is what has won us multiple re-competes on contracts and sole-source awards.

To maintain our quality of service, we are meticulous about quality and compliance. We are both ISO:9001-2015 and AS9110:C certified. These procedures and dedication to compliance ensure that PKL has the team, resources, expertise, and personnel required to meet the needs of our customers and maintain performance regardless of external circumstances.

Additionally, as technology and aviation demands continue to evolve, we saw a need for more advanced solutions and developed our trademarked training program, OmniSpec®.

OmniSpec® offers our customers with the opportunity to train and educate their personnel in any location worldwide while continuing to attain increased efficiencies and enhanced effectiveness. This program focuses on innovative solutions via various mechanisms, including computerbased training (CBT), augmented reality (AR), and virtual reality (VR) and allows us to remain competitive while enhancing the results for our customers.

What makes your company a preferred choice among your clientele over other competitors?

PKL has become an employer of choice with a reputation for highly skilled personnel capable of delivering quality service to our customers. We have been recognized by customers, employees, and outside organizations for our expertise, professionalism, and contract deliverability.

processes that can improve efficiency and safety. As technology evolves and newer aircraft are being introduced, this will require new methods of maintaining and repairing these aircraft. There will always be a need to provide employment for veterans leaving the service with the skills and knowledge to maintain the legacy aircraft as well as the newer aircraft and equipment. That is where the need for continual training comes in. With our trademarked OmniSpec® Training System, PKL can provide that training and tailor it to specific requirements for each customer. The system is portable and provides remote training functionality so employees and students can train locally rather than having to take them off the job and send them to a classroom off site or in another state/country.

These are the types of innovation that will push the industry forward.

In what ways have you or your company contributed to the community?

PKL has long supported military families, personnel, and various branches of the US military. We continue to support charitable organizations around the US that serve these members of the military and their families. We understand the challenges active-duty personnel and their families face and we know the difficulties that can arise transitioning from the military to civilian careers. Through our charitable associations and career support hiring veterans, we hope to continue to provide these men and women with the resources they need.

We are proud to hire veterans and nearly 90% of our employees are military veterans. As veterans, our employees and leadership understand the environment of our customers and how to communicate effectively while providing solutions that match expectations in the military fields. Most of our employees have the military experience with unique skill sets related to the specific aircraft they operated and serviced during their time in the military.

These skills are incredibly valuable to our customers and ensure our employees are providing the highest level of education and support to our customers.

What are your future aspirations? Where do you see your company in the next five years?

PKL is also an agile company with a lean infrastructure.

Our corporate team is efficient and well-retained. The average tenure of our corporate staff is 7 years. We don't outsource tasks and our employees are involved directly in each aspect of the business. As a result, we can adapt quickly, make strategic pivots, provide prompt response, and keep our costs low. We can work harder and smarter for each of our customers and partners to ensure deliverability and exceptional results.

Our vision is to continue to grow PKL in our current core business of aviation maintenance and logistics as well as the training in these areas and for the aircrew that operate the aircraft. We will continue to hire veteran employees and stress the importance of providing quality service. Our employees are our most important asset, and we will make sure they are recognized and encouraged to identify creative/effective ways to solve our customers' challenges and improve performance on all contracts.

In your opinion, what could be the future of the Aerospace Maintenance Services industry, and how will your company change its market orientation.

PKL continually monitors our customer needs and advances in technology. We look for areas to improve training and encourage our employees to identify measures and

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