Be er Health and a better wayoflife.
hoosingahealthcarecentercanbeadauntingtask, Caspatientswanttoensuretheyreceivethehighest qualitycarepossible.Themosttrustedhealthcare centersprioritizepatient-centeredcare,employskilledand caringstaff,andhavestate-of-the-artfacilitiesand equipment.
Patientstrusthealthcarecentersthatprioritizetheirneeds andprovidepersonalizedcarethatconsiderstheirunique healthgoalsandpreferences.Thesecentersalsohavea reputationforprovidingexcellentcareanddelivering positivehealthoutcomes.
Healthcarecentersthatprioritizepatient-centeredcareare themosttrustedbypatients.Thismeansthatthepatientis atthecenterofallcaredecisionsandthattheirneedsand preferencesareconsidered.Trustedhealthcarecenters employskilledandcaringstaffwhoarededicatedto providingthebestpossiblecaretopatients.Staffmembers shouldbeknowledgeable,compassionate,andwillingtogo theextramiletoensurepatientsreceivethecaretheyneed. Theseorganizationsinvestinstate-of-the-artfacilitiesand equipmentaremorelikelytobetrustedbypatients.Patients expecthealthcarecenterstohavethelatesttechnologyand equipmenttoprovidethemwiththebestpossiblecare.The mosttrustedhealthcarecentershaveareputationfor excellence.Patientstrustcentersthathaveatrackrecordof deliveringpositivehealthoutcomesandprovidingexcellent care.
Theestablishmentsthatprioritizetransparent communicationwiththeirpatientsarethemosttrusted. Patientswanttobeinformedabouttheircareandhavea clearunderstandingofwhattoexpectduringtheir
treatment.Trustedhealthcarecentersactivelyseekfeedback fromtheirpatientsandusethisfeedbacktoimprovethe qualityofcaretheyprovide.Thisshowspatientsthattheir opinionsandexperiencesarevaluedandthatthehealthcare centeriscommittedtodeliveringthebestpossiblecare.
Themosttrustedhealthcarecentersprioritizepatientcenteredcare,employskilledandcaringstaff,investin state-of-the-artfacilitiesandequipment,haveareputation forexcellence,prioritizetransparentcommunication,and activelyseekpatientfeedback.Byprovidinghigh-quality, personalizedcare,thesecentersearnthetrustand confidenceoftheirpatientsanddeliverpositivehealth outcomes.
Spotlightingthejourneyoftrustedhealthcareorganizations inthemodernhealthcareindustry,InsightsSuccessfeatures theenlighteningstoriesofthe"MostTrustedHealthcare CenterstoWatch2023.”
Flipthroughthepagesandindulgeintheodysseyof transformationsthatthesehealthcareestablishmentsare empoweringintheever-evolvinghealthcareniche.
HaveaDelightfulRead!
Brief Organization
BangkokDusit MedicalServicesPCL bdms.co.th
Featuring Poramaporn PrasarttongOsoth M.D.andPresident
DianeMagers FounderandCEO CXPA cxpa.org
MichiganCenter forTMJ& SleepWellness michigantmjandsleep.com
PremierVirtual premiervirtual.com
DrJeffreyS.Haddad CEO
GaryChambers COO
DavidHuang, FounderandPresident Sleepace sleepace.com
BangkokDusitMedicalServices(BDMS)isoneofthemost prestigioushospitalnetworksintheAsia-Pacificregion.
TheCustomerExperienceProfessionalsAssociationisthe premierglobalnon-profitorganizationdedicatedtothe customerexperienceprofession.
TheMichiganCenterforTMJ&SleepWellnessofficeismore thanjustalocation,it’saphilosophy.Theorganizationisa commitmenttointerdisciplinarycareforitspatients.
PremierVirtualisaVeteranOwnedsoftwarecompanythat providesvirtualandhybrideventsolutions.
Sleepaceistheworld’stoptierproviderofsmartsleepsolution andnight-timeIoTautomaticcontroltechnology.Itsproduct lineincludessleepmonitoringseriesandsleep-aidseries.
We serve a diverse patient mix with different medical needs from preventative care to tertiary care with the vision to be the Medical Hub of Asia Pacific, moving towards smart healthcare with a patientcentric approach.”
Poramaporn Prasar ong-Osoth, M.D.
President, Bangkok Dusit Medical Services PCL
Asseenduringthepandemic,nootherindustryhasa
griponhumanityasmuchasthesectorof HealthcareandWellness.Whenitcomestothe well-beingofhumankind,allotherservicesareoverlooked, andtheonesectorthateveryoneknowsisthrivingwith immensepotentialistheHealthSector
Thecontinuousdedicationoffrontliners,combinedefforts infacilitatinginnovationandanadaptationofthelatest technologicaladvancementsduringthepandemichave collectivelyaidedusintacklingtheadversitiesofthe deadlyvirus.However,innovationandtechnologytook timebeforetheycouldbedeployedtosavethepopulation. Hence,priortothedeploymentofelectivetreatments,it wassolelyinthehandsofhospitalsandhealthcareworkers whotookcareofthepopulationwiththeequipmentthey hadavailable.
Intheenditcamedowntotheeffectivenessofthe healthcaresystem.Everyonewantedtoensurethattheyand theirlovedoneshadaccesstothebesthealthcareproviders.
BangkokDusitMedicalServices(BDMS)isaproviderof world-classmedicalcareandisoneofthemostprestigious hospitalnetworksintheAsia-Pacificregion.BDMS providescaretoaround2millioninternationalpatients annually,complementedbythelatestmedicaltechnology andmorethan11,000highlyqualifieddoctors.BDMS manages56hospitals,manyofwhichareinternationally accredited.
Theircollaborationswithleadingacademicmedicalcenters intheUS,WesternEurope,andJapandrivethequalityof theirservices.BDMSmissionistoensurepatientsreceive world-classcarefromthemomentoftheirfirstappointment tothemomenttheyleaveandaftertheyreturnhome.
InsightsSuccesshadaninterviewwiththeteamofBDMS togetanin-depthexperienceofthehealthcareindustryand thestoryofhowtheybecameoneofthepreeminent providersofworld-classcareandservice.
Belowarethehighlightsoftheinterview:
BangkokDusitMedicalServicesPublicCompanyLimited (BDMS)hasbeencommittedtocontinuouslyproviding high-qualitymedicalcarewithmoralprinciplestoprovide medicalservicestodiversifiedpatientsofallraces, religions,andages.
Togetherwithclinicalqualityassuranceprograms,the principlesofclinicalethicsandmoraldeterminantsof
Healthhavealwaysbeenanimportantpartofimprovingthe professionalknowledgeandtheskillsofdoctorsand medicalpersonnelacrossthepast50years.
Thename,BDMS,wasregisteredin1969,andcommenced inprovidingmedicalservicesinFebruary1972.Fromthe renownedreputationofhigh-qualitymedicalservicesatthe BangkokHospitalHeadquartersinBangkok,thegrouphas expandedthroughbusinesspartnershipsandacquisitionof sharesinvariouswell-knownhospitalbrands.Today, BDMScomprisesover50hospitalsacross7majorhospital andclinicgroups–BangkokHospitalGroup,Samitivej HospitalGroup,BNHHospital,PhyathaiHospitalGroup, PaoloHospitalGroup,BDMSWellnessClinic,andthe RoyalHospitalGroupinCambodia,makingitthelargest privatemedicalsysteminthecountry,andoneofthetop5 privatehospitaloperatorsintheworldbymarket capitalization.
Whataretheprimaryobjectivesandphilosophyof BangkokDusitMedicalServicesPCL?
OurvisionistobeamedicalhubofAsiaPacific,moving towardssmarthealthcarebyprovidingadvancedtechnology andintegratedclinicalcarewithThaihospitalitytoachieve excellentpatientexperiences.Thisisdonethrough providingcompletecontinuumofhealthcarefrom preventivetocurative,andrehabilitativecareforbothThai andinternationalpatients,andanunwaveringcommitment toqualityhasearnedthegroupareputationasoneofthe mostprestigioushospitalnetworksintheworldandamajor playerinsupportingThailandtobecomethetopmedical hubanddestination.
OurBDMSVALUESareinplacetoensuretheutmost customersatisfaction.BforBeyondExcellence.DforDeep Empathy.MforMoralCommitmentandSforServicewith ThaiHospitality.
Aspartofthestandardizationofthehighestqualityofthe servicesacrosstheorganization,weplaceacademic knowledgeandsharingattheforefrontasacontributionnot onlytoourinternalstaffbutalsotoexternalprofessionals. BDMSandournetworkhospitalscollaboratewithsomeof theworld'smostrenownedmedicalinstitutionsinvarious specialtiestoexchangeknowledgeandlearning.Wefurther sharesuchacademicknowledgewiththegovernmentaland publicsectorsinformofacademicforumsandCME training.
Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?
Withover8,400beds,11,000qualifieddoctors,and8,000 nursesworkingforBDMS'smedicalteams,wereceivean
increasingnumberofinternationalpatientswhocometo ourmedicalfacilitiestoreceiveadiverserangeof treatmentsWeoffer13CentersofExcellence(COE) hospitalsthataffiliatewithotherworld-classmedical institutionsandareequippedwithadvancedtechnologyin highlyspecializedfieldssuchas IVF,orthopedicsurgery, hipandkneereplacement,advancedpediatriccare,bone marrowtransplant,andpediatricheartsurgery.OurCOEs produceworld-classmedicaloutcomesindiverseclinical areas,includingtrauma,orthopedics,cancer, cardiovascular,andneurology
Apartfromqualityservices,BDMShasvariouspatientfocusedprogramstoimprovethepatientexperience.Our completeinternationalstandardcontinuumofhealthcare, frompreventivecaretocurativetreatment,servesover2 millionoverseaspatientsandover10milliondomestic patientsannually.
Weserveadiversepatientmixwithdifferentmedicalneeds frompreventativecaretotertiarycarethrougha'hub-andspoke'modelcoupledwithanestablishedpatientreferral systemthathelpscreateefficiencythroughscale.Weserve patientswithdifferentpurchasingpowerinlocationsall acrossThailandaswellasinCambodia.
WhataretheroadblocksthatBangkokDusitMedical ServicesPCLfacesintheever-changinglandscapeof thebusinessworld?
TheHealthcareindustrydidnotescapetheeffectsofthe Covidpandemic.AtBDMS,wetookthatasanopportunity todrivehealthcareinnovationsandsolutionsforboth patientsandprofessionals.
Wesawitnotasaroadblockbutasanopportunity We reviewedourbusinessstrategyandidentifiedhowwecan strategicallyandoperationallygrowinthenewnormal situation.TheNewStrategicgrowthincludestheDigital healthcareEcosystemthatwillenableBDMStobeSmart Hospital.
Itincludesadigitaltransformationprocessthatincorporates shiftingpatientperceptiononemergingandscale-up technologytoolssuchasAIfordiagnosis,Teleandvirtual healthconsultation,homedrugdelivery,cloudcomputing fordatahealthandmore.Thechallengesincludetheability tovisualizecorporatearchitecture,facilitateconnections acrossthedepartment,andmaintainapositiveattitudeto remainresilientbybothinternalandexternalparties involvedintheprocess.Wehavebeenagileandflexiblein creatingtheBDMSHealthEcosystemthatintegrated variousdigitalworkwiththebusinessstakeholdersforthe patients'benefit.
BeDeeapplication,anewplatformpoweredbyBDMS,isa goodexampleofadigitalhealthcaretoolthathasbeen developedtooffercomprehensivehealthservicessuchas teleconsultation,telepharmacy,andHealthMall.
Wehaverecoveredfromthecovidpandemicsincethe beginningof2022fromdomesticpatientswhocometoour networkhospitalsfornon-covidmedicalcare.Sincemid022,wehavebeenreceivingagoodnumberofinternational patients,particularlyfromtheMiddleEast,CLMVand Europe.
Wehopetogainalargernumberofpatientsthroughour value-basedpricingstrategytogainpatientreferralcases andwecontinuetoworkhardertogetherwiththird-party payerssuchasinsurancepartnerstogivefaster,betterand moreefficientservicesforpatients.
Beforethepandemic,BDMShastakennon-hospital businessesseriouslyinareassuchaspharmaceutical manufacturing,laboratoryservices,andpharmacybusiness. TheSavedrugpharmacychainunderBDMSoperatesmore than80branchesnationwide.
Whatisyourstanceonimplementinginnovative technologies?
Inadditiontotheinnovativetechnologiesinhealthcare mentioned,BDMShasdevelopedacultureforstafftobe innovativeandtodemonstrateinitiative.Wecreate innovativeandresearchprogramsandtraining.We encourageprofessionalstowritemedicaljournalsandshare themviadigitalplatforms.Wecreateanenvironmentviaa qualityandinnovativeassuranceteamtoofferourBDMS InnovativeAwardsannuallysothatpeopleinourvalue chainopttomaketheirinnovativeideasbecomeknown.All oftheseprogramsaredoneinmostofournetworkhospitals alloverThailandsothatstaffeverywhereinournetwork, notonlyinBangkokandkeycities,canlearnandshare innovations.
RecentlyBDMSinvestedinthegenomicbusinesswiththe objectivetobecomealeaderinutilizinggenetictestingto enablebetterpreventionandtreatmentforeachindividual patientacrossourBDMSnetwork.Wethinkthisisareal game-changer
Aspartofourfocusonsustainablegrowth,werecognize innovationbyinvestinginstart-upinnovationssothatwe canbeapartofshapingThailandasaleadingmedicalhub.
Inwhattraditionsisyourcompanycontributingtothe communities?
In1984,acharitableorganizationwasestablishedunderthe nameoftheVejdusitFoundationwithafirmdetermination toimprovethequalityoflifeoftheThaiPeoplewithits objectivesofprovidingfreemedicalcaretolow-income patients,providingtheThaigovernmentassistanceinthe fieldofpublichealth.
TheVejdusitFoundationhasbeenincollaborationwith othercharitiesandfoundationsdedicatedtopublicservices suchasaheartvalvereplacementproject,aGammaKnife radiosurgerytreatmentproject,akidneytransplantproject andmanymore.TheVejdusitFoundationregularly providesscholarshiptohelpfundmedicalservices,nursing careandpublichealthannually.
Tocelebrateour50thanniversaryin2022,BDMSandour networkhospitalshavebeencommittingtoanationwide knowledgetrainingprogramtotrainpeopleofvariousages, communities,andoccupations,includingstudentsata youngage,tobefamiliarwiththeCPRtechnique,whichis crucialforanemergencythatrequiresimmediateassistance beforethetimethatamedicalteamreachesthescene.We havetrainedover40,000peopleandhavereceived feedbackthattheyhavebeenabletousetheknowledgeand skillintheirdailylives.
WhatisthenextchapterforBangkokDusitMedical ServicesPCL?
Atourcorehospitalbusiness,weplantoexpandourmajor hospitalstoservethedemandintheEEC(Eastern EconomicCorridor)areasandwillbeopeninganewcancer hospitalnamedBangkokRayongCancerHospital.
WehavebeencontinuouslypreparingtheBDMS HealthcareEcosystemonthepathtobeingaSmart Healthcaresystem.TheAianddataanalytictechnology systemaimstoprovidethehighestpatientsatisfactionand conveniencetogetherwithoptimummedicalefficiency fromourmedicalspecialistsbycontinuouslyfocusingon patientneeds.
Thesystemcoversonlineteleconsultationservicesand onlineappointmentsandincludesonlinehealthcare applicationsthatcoverpatients'healthdata,online healthcareknowledge,productsandtele-pharmacyservices. BDMSseestheimportanceofwellnesspreventivecare suchasanti-agingservices,genetictestsandpersonalized medicalcare.
WerecognizeThailand’sshifttoanagingpopulationand arebusydevelopingourBDMSSilverWellnessand Residence,whichisanupper-scalecenterandresidencefor thesilveragegroup.
Provideafewclienttestimonialsthatrightlyexhibit BDMS'excellenceinthemarket.
Atournetworkhospitals,weconducttheHCAHPS (HospitalConsumerAssessmentofHealthcareProviders andSystems)surveytoobtainthepatients'perspectiveson hospitalcare.Weprovideapositivepatientexperienceinall ofourBDMShospitals.
AninterviewwithDianeMagers,CCXPand FounderandCEOofExperienceCatalysts,an advisory,coaching,andconsultancyfirmthat specializesincustomerandemployeeexperience management.
Whatisdrivingthechangeinexpectationsof consultativeservicesfirms?
Organizationsfacedramaticchangesandpressurewith acceleratingtechnologies,digitaltransformation,radically changingneedsandexpectationsofemployeesand customers,expansivedatasets(andtheabilitytomodeland analyzethatdata),engagementtechnology(think Metaverse),andmanyotherforcesofchange.
Thesechangesrequireorganizationstoevolve–todesign andadoptcorechangestotheirsystems,data,working methods,organizationalritualsandprocesses,and structuresthatareimperativetocompeteintoday’smarket.
Inresponse,organizationsmustfindpartnerswhocan deeplysupportthemtoadaptquicklytostructuraland operationalshifts.Theneedhelptodefine,support,and nurtureareinvented,oftenglobalworkforce/workplace, encourageinnovationfromeveryone(thisistermed intrapreneurs),designnewexperiencesfortheircustomers, andorchestratemajorshiftstoalmosteverypartoftheir business.
Thepandemictaughtbusinessesmanythings,butone standsout.Adaptorbecomeirrelevant.
It’sahugeundertaking,andtheabilitytoshiftrapidlyis dauntingformanyorganizations.Toaddressthesechanges, theyseekoutsidefirmstohelpthemmeettheever-changing landscape.
Andbecauseitisn’t‘businessasusual’anymore, consultativeservicesfirmscan’tbeBAUanymore.They mustshiftandadapttoo.
Whatischangingaboutthewayorganizationslookat consultativeservicesfirmsnow?
Newchallengesrequirenewideas,skillsets,andwaysof working. Thesedrivingforcesarebehindthechanging expectations,partnershipstructures,desiredcharacteristics, andexpectedoutcomesthatorganizationsrequireof
consultingservicfirms.Thismeansashiftintheirmethods ofvettingandchoosingconsultancies.
Oneofthemostcriticalchangeswehaveseenwith organizationsistheirneedforoverarchingtransformation. Theyseekaconsultantpartnerstohelpthem‘connectthe dots’andunderstandhowanorganizationcanorchestrate therequireddynamicandwidespreadchangestoadaptfor thefuture–anddothatchangewhilebuildingengaging, impactfulcustomerandemployeeexperiences.
Whatarethespecificcharacteristicsandoutcomes organizationsarelookingfor?
Fromourvantagepoint,here’showorganizationsare redefiningthecharacteristicsandoutcomestheywantfrom theirconsultantpartners.
Human-Centered.Sincecustomerandemployee experiencesaretheonlydifferentiatorstoday,organizations needauniqueskillset-acombinationofscientists, psychologists,andanthropologists--nottomentiongood storytellers!Theyneedtheexpertiseofexperience-ledbest practicestogrowthisdiscipline.
ExperienceFocused.Theyrecognizetheneedtodefine anddesigngreatcustomerandemployeeexperiencesbut arechallengedwithhowtodothatatscaleandmakeita partofhowtheyworkacrosstheentireorganization.
HelpusNavigate.Workingalongsideclients,helpingthem traverseopportunities,makedecisions,highlightwhatthey arelearning.Andtheyareenablingthemwithtools, resources,andknowledgebettermeettheirexpectations anddesiredoutcomes.
Bringtherightskills.TTheywantspecializationin specificareasandtohavetheirpartnerssearchtheir “collective”–anetworkofdeepexpertsinareasthatare matchedtotheirneeds.
Showus.Theywanttoknowwhatotherbrandsdo–not justtheoutcomesandhowtheygotthere,sharingthe activities,howtheyledthechange,examplesofbusiness casesorprioritizationmodels,andmore.Theywantto knowmorebeyondthetheory,rhetoric,andbuzzwordsof beingexperience-led.
Teachus.Theyarehyper-focusedonthevalueoftheir consultant’sactivitiesandensuringformalknowledge transferwhichincludespre-definedskillsandcompetencies theywanttheirteamstodevelopduringtheirpartnerships. Eachpartnermusthavea‘constanteducation’mindset.
BeNeeds-BasedandAgile. Theyneedtheirpartnersto helpidentifytheirrealneeds(findingtherightproblemto solve)orsometimesjusttobeeducatedonatopicsothey canplan.Andbeflexibletoshifttimelinesordeliverables ormoveresourcestoanewproject.Thefail-fastmentality helpswithcomplexchange,learningwhatworks,andthe approachtoplanningforchange.It’saboutbuilding 'successmomentum.'
CreateInternalChangeAgents.Theywantanexpertin changeleadershiptoguidethemindandbehaviorshift alongsidetheirpracticalactionsandgoals.Manyadmitthey knowleadingandmanagingchangeisvitallyimportant,so theywanttheirconsultantpartnerstobuildthat‘change muscle’intoeverythingtheydototransformandtobuildit asacapabilityintheirorganization.
NavigatetheGaps.Theydesirepartnerswhocan orchestrateacrossthebusinessunits,technologies,data,and people.Theneedforecosystemthinkingandactionisthe missingpieceofthepuzzleinmanyorganizations.A partner'sapproachistoconsiderthelargerpicturewithin theorganization.Theydesirethefortitudeofapartnerto paintthebigpicture–optimizingthesolutionandthe impact–andcreateholisticdesignsthatrepresenthow customerstraversetheorganization(sincecustomersdon’t carehowyouareorganized,onlyhowyouservetheir needs).
CollaborativeacrosstheEcosystem. Organizationswant theirpartnerstoworkwiththeirecosystem–withtheir agencies,partners,suppliers,andotherconsultancies-to bringthelargerpictureofeverythingthatimpactstheir abilitytoachievethevaluetheywanttocreate.The continuouslearningandengagementofalltheentities contributetotheorganization,andconsultanciesneedto providethatconduitanddesignofthecollaboration.
RecommendationsandTargetOutcomes.Theyseek provocative,actionableadvice,guidelines,andframeworks formakingdecisions,how-toimplementationsteps,and implementingtheplanwithdefinedoutcomes–inother words,results-oriented.Andresultsmeantangibleand intangible,e.g.,lifebalance,communities,sustainability, andpurpose-drivengoals.
FocusandDefinetheImpactandValueCreationfor Ourselves,OurCustomers,andourEmployees.They wantpartnerswithaunique,proven,demonstrated measurementandcontributiontotheirorganization'sgoals. Thisisreflectedinthepartner’sdiligentfocusonthevalue ofitsdeliverables,notjustthedeliverablesthemselves.
Beinforthelonghaul. Organizationsareseekingondemandagileconsultation,mentoring,advising,and training–agileandflexible–tomatchtheirchangingneeds overtime.Andtobepersistentpartnersovertimerather thanjust“projectsanddeliverables.”
Forconsultativeservicesfirms,nowisthetimetodisrupt whatwedoandshifttowhereorganizationsneedus.We mustbedeepproblemsolvers,agilepartners,holistic thinkers,anddedicatededucators.Wemusthelp organizationsadjusttothespeedofchange,buildtheir capabilitiesandcompetencies,anddrivetothemeasurable impactstheyneed.
CurrentlytheFounderandCEOofExperienceCatalysts specializingincustomerandemployeeengagement,Diane isalsoEmeritusChairandpastCustomerExperience ProfessionalsAssociationCEO. Sheisapassionatechange agentandlaser-focusedonhelpingbrandstransform experiencemanagementstrategyintoactionandfinancial results. Sheholdsamaster’sinpsychologyandanMBA. SheisaCertifiedCustomerExperienceProfessional (CCXP)certifiedinVoiceofCustomer,Customer ExperienceManagement,NetPromoterScore,and ExperienceDesignandInnovation.
Thehealthcareindustryisoneofthemostimportant
sectorsintheworld.Itplaysacriticalrolein promotingandmaintainingthehealthandwellbeingofindividualsandcommunities.Inorderfor healthcaresystemstobeeffective,theyneedtoprioritize certainkeyareas.
Herearefivecriticalprioritiesthathealthcaresystemsmust focusontoimprovepatientoutcomesandpromoteoverall health:
Patientsafetyisthecornerstoneofhealthcare.Healthcare systemsmustprioritizepatientsafetybyimplementing systemsandprocessestoreducetheriskoferrorsand adverseevents.Thisincludesimplementingeffective medicationmanagementsystems,ensuringproperinfection controlpractices,andimprovingcommunicationand collaborationbetweenhealthcareproviders.
Patientsafetyisvitalinreducingmedicalerrorsthatcan causeharmtopatients.Medicalerrorscanoccurduetoa varietyofreasons,includingcommunicationbreakdowns, medicationerrors,andmisdiagnosis.Byprioritizingpatient safety,healthcareproviderscanimplementsystemsand processestoreducetheriskofmedicalerrorsandimprove patientoutcomes.
Patientsafetyisalsoessentialinreducinghealthcarecosts. Medicalerrorscanleadtoincreasedhospitalstays, readmissions,andcostlylegalsettlements.By
implementingsystemsandprocessestoimprovepatient safety,healthcareproviderscanreducethesecostsand improvetheoverallefficiencyofhealthcaredelivery
Providinghigh-qualitycareisessentialforhealthcare systems.Qualitycaremeansdeliveringcarethatissafe, effective,timely,patient-centred,andequitable.Healthcare systemsshouldprioritizequalityofcarebycontinuously monitoringandevaluatingthecaretheyprovide, implementingevidence-basedpractices,andfocusingon patientoutcomes.
Qualityofcareisessentialinpromotingpositivehealth outcomesforpatients.Whenhealthcareprovidersdeliver high-qualitycare,patientsaremorelikelytoexperience positivehealthoutcomes,suchasimprovedhealthstatus, reducedmorbidityandmortality,andimprovedqualityof life.
Qualityofcareisalsoimportantinimprovinghealthcare
efficiency Whenhealthcareprovidersdeliverhigh-quality care,theyaremorelikelytobeefficientintheirwork, leadingtoreducedwaittimes,improvedworkflow,and greaterpatientthroughput.Thiscanhelphealthcare providersservemorepatientsandimproveaccesstocare.
Qualityofcareisvitalinenhancingthereputationof healthcareproviders.Patientsandtheirfamiliesaremore likelytorecommendhealthcareproviderswhodeliverhighqualitycareandhaveagoodtrackrecordofmeetingpatient needsandexpectations.
Accesstocareiscriticalforensuringthatindividuals receivethecaretheyneedwhentheyneedit.Healthcare systemsmustprioritizeaccesstocarebyremovingbarriers tocare,suchasgeographic,financial,andculturalbarriers. Thisincludesimprovingaccesstoprimarycare,specialty care,andmentalhealthservicesandpromotinghealth equity
Itplaysanessentialroleinpromotingearlydetectionand preventionofillnesses.Whenindividualshaveaccessto timelyandappropriatehealthcareservices,theyaremore likelytoreceiveregularcheck-ups,screenings,and vaccinationsthatcanpreventordetectillnessesatanearly stage.Thiscanleadtoimprovedhealthoutcomesand reducedhealthcarecosts.
Accesstocareisalsoimportantinimprovinghealth outcomes.Whenindividualshaveaccesstotimelyand appropriatehealthcareservices,theyaremorelikelyto
receivethenecessarytreatmentandmanagementoftheir healthconditions.Thiscanleadtoimprovedhealth outcomes,reducedmorbidityandmortality,andimproved qualityoflife.
Itisessentialinimprovinghealthcareequity When individualshaveaccesstotimelyandappropriatehealthcare services,regardlessoftheirsocio-economicstatus,race, ethnicity,orgeographiclocation,theyaremorelikelyto receivethesamequalityofcareasothers.Thiscanhelp reducehealthdisparitiesandpromotehealthcareequity.
Byprioritizingaccesstocare,healthcareproviderscan ensurethatindividualsreceivethenecessaryhealthcare servicesthatpromotepositivehealthoutcomesandimprove theoverallhealthofthepopulation.
Healthinformationtechnology(HIT)istransforming healthcarebyimprovingpatientcare,increasingefficiency, andreducingcosts.HealthcaresystemsmustprioritizeHIT byimplementingelectronichealthrecords(EHRs),using clinicaldecisionsupporttools,andleveragingtelehealth technologiestoprovidecaretoremoteandunderserved populations.
Thehealthcareworkforceisthebackboneofthehealthcare system.Healthcaresystemsmustprioritizeworkforce developmentbyinvestingineducation,training,and developmentopportunitiesforhealthcareproviders.This includesensuringthathealthcareprovidershavetheskills andknowledgeneededtoprovidehigh-qualitycare, promotingdiversityandinclusion,andaddressing workforceshortagesinkeyareas.
Inconclusion,healthcaresystemsmustprioritizepatient safety,qualityofcare,accesstocare,healthinformation technology,andworkforcedevelopmenttoimprovepatient outcomesandpromoteoverallhealth.Byfocusingonthese criticalpriorities,healthcaresystemscandeliverhighqualitycarethatmeetstheneedsofindividualsand communities.
Allcompaniestalkaboutworkplaceculture,butdo theyactuallydowhatisneededandlistentotheir teamstomakethisapriority?Thereareseveral reasonswhyitisimportanttoestablishapositivework cultureforremoteemployees.Herearesomeofthekey reasons:
Ÿ Increasedproductivity:Whenemployeesfeelconnected totheirteamandaresupportedbytheirorganization, theyaremorelikelytobeproductive.Apositivework culturecanhelpremoteemployeesfeelengagedand motivated,whichcanincreasetheirproductivity
Ÿ Improvedemployeesatisfactionandretention:A positiveworkculturecanhelpremoteemployeesfeel valuedandsupportedbytheirorganization,whichcan leadtohigherjobsatisfactionandbetterretentionrates. Thiscansaveanorganizationtimeandmoneyinthe longrun,astheywon'thavetoconstantlysearchforand trainnewemployees.
Ÿ Bettercommunicationandcollaboration:Whenremote employeesfeelliketheyarepartofapositivework culture,theyaremorelikelytocommunicateand collaborateeffectivelywiththeirteam.Thiscanleadto betterteamworkandamoreefficientworkprocess.
Ÿ Reducedstressandburnout:Remoteworkcanbe isolatingandcanleadtofeelingsofstressandburnout. Apositiveworkculturecanhelptomitigatethese negativeeffectsbyprovidingemployeeswithasenseof communityandsupport.
Ÿ Improvedbrandreputation:Apositiveworkculturecan alsohaveapositiveimpactonanorganization'sbrand reputation.Ifemployeesarehappyandsatisfiedwith theirworkenvironment,theyaremorelikelytospeak positivelyabouttheirorganization,whichcanattracttop talentandpositivelyimpact
Thismonth(February2023),PremierVirtualreceivedtheir secondprestigious‘BestPlacestoWorkinSouthFlorida’ awardbytheSouthFloridaBusinessJournal. In2022 th th PremierVirtualplaced13,andthisyeartheyplaced6 amongthe20+companiesnominatedintheircategory. Itis anawardtakenveryseriously,andonethatprovesPremier Virtualdoesn’tjusttalkaboutapositiveworkplaceculture, it’sapriority
WeaskedCOOandBusinessPartnerGaryChamberswhy thecultureissoimportantinaremoteworkforce,and here’ssomeofwhathehadtosay:
Wetrulyareafamilyhere. Iknowitsoundscliché,butwe haveasmallteamandeverybodyhasonefocus,andthatis tobethebestvirtualeventplatformonthemarket.
Beingabletokeepeveryoneengagedwhileworking remotelynearly100%ofthetimeisextremelychallenging. Notbeingabletositacrossthelunchtableandsharesome non-work-relatedstoriesisabigpartofbondingand creatingmeaningfulrelationshipsatwork. Thathardly happensanymore,anditcreatesavoidinthatsocialspace.
Unlikemanybusinesses,wehadourboomduringthe Covidpandemic. Witheveryoneforcedtoconsidervirtual
options,ourplatformproveditwasoneofthebestoptions eventhoughwewereonlyinthemarketplaceaveryshort amountoftime.
Duringthattime,wemovedoutofourfirstofficespaceand intoamuchlargerspaceinaverypopularareainDelray Beach,Florida. Webuilttheofficehopingitwouldbeso amazingthatanyonewhocouldcomein,would. Weeven convertedtheconferenceroomintoastate-of-the-art workoutgym.
Toencouragecomradery,wewouldbarbequethroughout theweek,andeattogetherinthelunchroom. Wealso hostedmanyeventsandinvitedourstafftoparticipatein eventshostedbycolleaguesintheindustry. Ittrulyhelped usbuildastrongfamilyunit,andwe’vebenefitedwithvery littleturnoverandwithemployeesthatcareagreatdeal aboutthejobtheydoforus.
Althoughweoftenhadstaffmembersworkingintheoffice throughouttheweek,wehadmuchmorespacethanwe ultimatelyneededsowedecidedtocloseit. We’vealways givenouremployeestheoptiontoworkremotelyorhybrid andcontinuetodoso.
Afterafewmonths,wemovedintoanewofficespace,and ithasbeenawelcomedsiteformanyemployeeswhohave beguntocommuteafewdaysperweek. There’snodoubt
thatthehybridworkplaceisagreatbenefittoemployees, andstillprovidesopportunitiestomeetandworktogether aswellastoparticipateinsocialevents.
Allthiseffortledtooursecond‘BestPlacestoWorkin SouthFlorida’nominationwherewejustplaced6th,andwe hopetobenumberonein2024! Thankstothededicated effortofourteammembers,PremierVirtualcontinuesto growandhasbecomeatop-ratedvirtualeventplatformin theindustry
Garygoesontosay,“SteveandIowealloursuccesstothe amazingteamwehave,andtheirpassiontosucceed. I thinkourworkplacecultureisthereasonwe’vereachedthis levelofsuccess,andwhyourteamisasdedicatedasthey are.”
Overthepastfewyears,therehasbeenagradual
riseinthepopularityofcare-at-homefacilitiesas analternativetotraditionalcarehomes.With advancementsintechnologyandagrowingpreferencefor Ageinginplace,care-at-homefacilitiesofferseniorsaway tomaintaintheirindependencewhilereceivingthecare theyneed.
Careathomefacilities,alsoknownashomecare,are servicesprovidedbycaregiversinthecomfortofthe patient'sownhome.Thesefacilitiesofferarangeof services,includingpersonalcare,companionship, medicationmanagement,andskillednursing.Caregivers canprovideassistancewithdailylivingactivities,suchas bathing,dressing,andmealpreparation,aswellasprovide transportationtoappointmentsandsocialevents.
Oneofthemainreasonswhycare-at-homefacilitiesare becomingpopularisthecomfortofhome.Seniorsareable tomaintaintheirindependencewhilereceivingthecare theyneedinafamiliarandcomfortableenvironment.This canhelpreducethestressandanxietythatoftencomeswith transitioningtoanewlivingenvironment.
Careathomefacilitiesoffercustomizablecarethatis tailoredtothespecificneedsofthepatient.Caregiverswork withpatientstocreateacareplanthatmeetstheirindividual needsandpreferences,ensuringthattheyreceivethecare theyneedtomaintaintheirhealthandwell-being.
Customizablecarecanalsobemorecost-effective.By tailoringcareplanstoapatient'sspecificneeds,caregivers canavoidunnecessarytreatmentsorinterventions,reducing overallhealthcarecosts.
Itallowscaregiverstoprovidecarethatisspecifically tailoredtotheuniqueneedsandpreferencesofeachpatient. Thisensuresthatpatientsreceivetheappropriatelevelof care,andthattheirindividualhealthandwell-beinggoals areconsidered.
Patientswhoreceivecustomizedcarearemorelikelytobe satisfiedwiththeircareexperience.Whenpatientsfeelthat theirneedsandpreferencesarebeingtakenintoaccount, theyaremorelikelytofeelheardandunderstood,leading toincreasedpatientsatisfaction.
Careathomefacilitiescanbemorecost-effectivethan traditionalcarehomes.Byreceivingcareathome,seniors areabletoavoidthehighcostsassociatedwithcarehomes, suchasroomandboardfees.Thiscanhelpseniorsstretch theirretirementsavingsandmaintaintheirfinancial independence.
Technologicaladvancementshavemadeiteasierfor caregiverstoprovidehigh-qualitycareathome.Withthe useoftelehealthandremotemonitoringdevices,caregivers canmonitorthehealthandwell-beingoftheirpatients remotely,ensuringthattheyreceivethecaretheyneedeven whenthecaregiverisnotpresent.
Manyseniorsprefertoageinplaceorremainintheirown homesastheyage.Careathomefacilitiesoffersawayfor seniorstomaintaintheirindependencewhilereceivingthe caretheyneedtomaintaintheirhealthandwell-being.This canhelpseniorsmaintaintheirqualityoflifeandstay connectedtotheircommunities.
Seniorswhochoosetoageinplaceareabletoremainina familiarenvironmentthattheyhavelivedinformanyyears. Thisfamiliaritycanhelpreducestressandanxiety associatedwithmovingtoanewplace.Stayingina comfortableandfamiliarenvironmentcanalsoimprovea senior'soverallqualityoflife.
Ageinginplacecanbeamorecost-effectiveoptionthan movingtoanassistedlivingfacilityornursinghome. Seniorswhoageinplacedonothavetopayforroomand board,whichcanbeasignificantexpenseinotherliving arrangements.
Ageinginplaceisbecomingamorepopularoptionfor seniorsasitoffersfamiliarityandcomfort,independence andcontrol,communityconnections,cost-effectiveness, andaccesstotechnologyandservices.WiththeAgeing populationincreasing,thedemandforageing-in-place optionswillcontinuetogrow.Itisimportantfor communitiesandpolicymakerstosupportageing-in-place initiativesandprovideresourcestohelpseniorsstayintheir homesforaslongaspossible.
Asthepopulationagesandtechnologicaladvancements continuetoimprove,care-at-homefacilitiesarebecoming anincreasinglypopularalternativetotraditionalcare homes.Byprovidingcustomizablecareinthecomfortof thepatient'sownhome,care-at-homefacilitiesofferseniors awaytomaintaintheirindependencewhilereceivingthe caretheyneedtomaintaintheirhealthandwell-being.
WiththegrowingpreferenceforAgeinginplaceandthe cost-effectivenessofcareathomefacilities,itislikelythat wewillcontinuetoseeariseintheirpopularityinthe comingyears.
