The 10 Best Performing Document Management Solution Providers 2018 February2018

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www.insightssuccess.com February 2018 Tech Bytes “Spatial Intelligence”, Making Inroads into Different Sectors Helping Organizations Share and Manage Sensitive Files Confidently The 10Best Performing Document Management Solution Providers 2018
Grey COO & Co-founder
Christopher
Jackson CEO & Co-founder Tech Trends The Digital Phase of Document Management Solutions
Eric

Document Management: Changing the Way We Manage Our Data

Therearefewpeoplewhopreferchaoticworkstationsandenvironment,insistingthatchaos

fueltheircreativity.Whilethatmaybetrueforsome,butithardlyworksinabusiness environmentwheremostofthetimespeopleareequippedwiththerightproductivitytools.

Mostofusarefamiliarwithmisplaceddocumentsandthenspendinghourslookingforit,without anyresult.That’snotall,paperdocumentsareveryproblematic.Theytakeupspaceandconsumea lotoftimewhenhandled.Also,paperdocumentshaveanaddeddisadvantageofperishability.No wonderthatourworldisslowlymovingtowardsapaperlesssociety,althoughtherestillexistsalotof worktobedone,therearefeworganizationsthathavealreadytravelledalongwayinthisregard.

Ontheotherhand,duetotheincreasingamountofdatathatishandled,thetechnologyhasalsoseen amassivechangeespeciallywhenitcomestomoresecuredandefficientsystemstostoreandretrieve documents.Allofthesefactorstogetherhaveleddocumentmanagementsystemtobeoneofthe fastestdevelopingmanagementsystemsinthepresent.

So,withagreatenthusiasmInsightsSuccesshasshortlisted“The10BestPerformingDocument ManagementSolutionProviders2018,”whicharechangingthewaywestoreourdocuments.

Ourshortlistofcompaniesincludes,CapLinked,whichletsitsusersconfidentlyshareand managetheirmostsensitivefilesanddocumentsusingtheindustry’sleadingsolution; Computhink,whoprovidesacomprehensivelistofdigitalbusinesssolutionsincludingDMS, ECM,CMS,anddigitalmarketingservices;eQuorumCorporation,whichisaGeorgia-based Corporation,andaprivatelyheldtechnologyfirmprovidingtechnologyleadingengineering documentmanagementsoftware;ICMDocumentSolutions,whichempowersbusinesseswith simple,secureandaffordablesoftwaresolutionsthatdeliverrealresults;MereSecure®,Inc., whohasexpertiseinmanyareasthatinvolveriskmanagement,vendormanagement, informationsecurity,digitalcertificates,codesigning,SSLandtechnologysolutions;Noggle,a documentmanagementsolutionthatprovidesamanagedanddistributedsearchfunctionalityto finddocumentswithintheknowledgepeers;PALAXOInternationalLtd.,whobuildsgreat softwaretomakedigitallifeeasier.PALAXOperceivespaperworkashighlyimportantmeansof communicationnotasaburdenandstrivestounleashthetruepotentialofpaperlessinitiativesin alldifferentdomainsofhumanendeavour Andthisishowtheydesignandbuildtheirproduct andservice,soeveryonecouldbenefitfromsimplifieddigitalexperience;StepShot,asimple yetpowerfulsoftwareforcreatingonlinedocumentation,whichallowseveryonetocreate detailedscreenshot-basedguidesandmanualsinminutesinsteadofhours.

Also,whileflippingthepagesofthemagazinedon’tforgettogothroughCXOStandpointsof someoftheleadingindustryexpertstohaveabrieftasteoftheindustryandbeyond- Secured Vision: What GDPR forgets: The physical security by Gisle M. Eckhoff; Expert’s Opinion: Technology Innovation: An indispensable factor in business by Donovan Chan. HappyReading!

Kaustav Roy
Caplinked Helping Organizations Share and Manage Sensitive Files Condently COVER STORY Expert’s Opinion Technology Innovation: An Indispensable Factor in Business Secured Vision What GDPR Forgets: The Physical Security
C O N T E N T S Computhink and the Five Driving Forces in Document Management this Year eQuorum Corporation: Helping Businesses Grow with Industry Leading Technology ICM Document Solutions: Simple, Secure, and Affordable Business Automation Software Articles Tech Bytes “Spatial Intelligence”, Making Inroads into Different Sectors. Customer ‘N’ ovation Should Innovation be Customer-driven? Tech Trends The Digital Phase of Document Management Solutions
PALAXO: Innovating the Future of Paperless Initiatives StepShot: Simplied Manual Creation Noggle: Don’t Just Discover and Retrieve Your Data with Cloud, Advance it MereSecure®: Helping Organizations Exchange Information Securely
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Manage
Helping Organizations Share and
Sensitive Files Confidently Cover Story
You’re never alone in achieving your data security goals with CapLinked.
Eric Jackson CEO & Co-founder Christopher

“ “

Inthiseraofdigitalconnectivityenterprisesmust continuouslytransmitproprietaryandconfidential informationtopeopleoutsidetheirfirewall.But oncethatinformationisshared,itcan’tbetracked, controlled,orrecalled—exposingthecompanytothe riskofitcouldbemisused,lost,orstolen.Enters Caplinked,acompanywhichempowersbusinessesto retaincontroloftheirassetswherevertheygo;including thesecurityperimeterofthecompany.Caplinked’s secureplatformprovidescompanieswitheasy-to-use toolsforcapitalraises,assetsales,mergers& acquisitions,realestatedeals,investor&board reporting,businessdevelopmentnegotiations,andother typesofcomplexbusinesstransactions.Theorganization actsasa“riskbuffer”byservingasatrustedthirdparty forsharinginformationwithoutsiders.Companiesthat arecompletelyreliantonin-housesolutionstosharedata arecarryinghundredpercentoftheriskbyactingasa trustedintermediary.Initiallytheorganizationwas foundedtoimprovetheprocessofraisingmoneyfor startups.However,laterin2012theorganizationshifted itsfocusondisruptingthestagnant,outdatedmultibillion dollarperyearvirtualdataroomindustry.Currently, Caplinkedisfocusedonorganicgrowththatiscustomer driven.Recentlytheorganizationhasexpandedintothe blockchainandcryptospace,toofferthenextgeneration ofitsproductstothisrapidlygrowingmarket.

TheDynamicDuo

Caplinkedisheadedbytwodynamicleaders,Eric JacksonandChristopherGrey.

EricJacksonistheCEOandCo-founderofCaplinked. PriortoCaplinked,heusedtorunthemarketingteamat Paypal,whereheoversawthecampaigntomonetizethe onlinepaymentserviceandspearheadedproduct marketingeffortsfrom1999-2003.AfterPayPal,he foundedaventurecalledWorldAheadMedia,whichhe grewtoprofitabilitybeforeitwasacquired.Afrequent commentatorontechnologyandpolicy,Erichas appearedonBloomberg,CNN,FoxNews,andMSNBC, andhasbeenthekeynotespeakerateventshostedbythe CatoInstituteandReasonFoundation.Hisbook,The PayPalWars,wonthe Writers Notes Book Award and washailedbyTomPetersas“Thebestdescriptionof businessstrategyunfoldinginaworldchangingatwarp speed.”EricholdsadegreefromStanfordUniversity, andlivesinLosAngeleswithhiswifeanddaughter.

Ontheotherhand,ChristopherGreyservesasthe COOandisalsoaCo-founderofCaplinked. Previously,hewasaseniorexecutiveandmanaging partnerinaprivateequityandcorporatefinancefor15 yearsandwasdirectlyinvolvedinthedeploymentand managementofbillionsofdollarsofdebtandequity investmentsinvariousindustries.Christopherfounded twocompanies,CrestridgeInvestments,aprivateequity firmthatmadedebtandequityinvestmentsinmicro-cap andmiddlemarketcompanies,andThirdWavePartners, whichmadedebtandequityinvestmentsindistressed situations,andwasthemanagingdirectorofasubsidiary

Caplinked provides you easy and secure virtual data rooms to share condential documents and closing deals that matter.
Dashboard

Deal Management

ofEmigrantBank,thelargestprivately-ownedbankin thecountry

PathBreakingSolutions

CapLinkedoffersamarketleadinguserinterface,rights managementsystem,andcrossplatformcompatibility.It hasthemostseamlessproductforself-servingcustomers andtheonlyfullyfunctionalAPIintheindustry.Itis alsobuildingablockchainbasedAPIthatwillbethefirst andonlyintheindustrywhenitiscompletedinthefirst quarterof2018.Anewmobileappwillbeavailableas wellstartingearly2018. “We provide Intelligent and easy-to-use tools to help you share files with confidence,” assertsEric.

However,whenitcomestosolutions,itoffersquitea fewpathbreakingsolutionsinordertoserveitsclients.

Ÿ Virtual Data Room: Thisproducthelpsleverage Caplinkedworkspacesasamodern,intuitive,and mostimportantlyasecurevirtualdataroom.Thatto withouttheneedofanyplugins,theusersare completelyfreetouseanycomputer,browseror mobiledevice

Ÿ Asset Sales and Purchases: Caplinkedprovidesa centrallocationforreviewingduediligence documents,informingpotentialbuyersaboutthe asset,andmakingthosedocumentsavailableto

appropriateparties.WithCapinked,prospective buyers,legalcounsel,andcolleaguesdonotneedto downloadseparatesoftwaretogetinvolvedwiththe assetsale.

Ÿ Legal Compliance: Caplinkedistheindustry-leading platformforpostingdocuments,sharingthemwith collaborators,andcommunicatingaccordinglywhile conductingduediligence,afullaudittrail,andalist ofpeoplewithaccesstosensitivedocumentsareall crucialaspectstocleanlyrunningabusiness.

Ÿ Audits: Whenitcomestoaudit,Caplinkedtracksall documentactivity,suchasdownloadhistory,whohas viewedwhatandwhen,andcommentsforinvestors, shareholders,boardmembers,consultants,auditors, andemployeestohelpitsusersinordertomaintaina comprehensiveaudittrail.

Ÿ

Financing: Caplinkedconsolidatessecuredocument storageandsharing,messagesrelatedtothe documents,andacompleteaudittrailintoone intuitiveplatform.Andwithtoolssuchas watermarking,print-blocking,downloadprevention, non-disclosureagreements,andproprietarydigital rightsmanagement,Caplinkedallowsuserstofinance theirbusinesseswithoutaddingsubstantialcosts.

Our user-friendly interface means you can focus on your deal, not navigating outdated technology.
“ “
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CompanyName

CapLinked caplinked.com

Computhink computhink.com

Management Brief

EricJackson CEO&Co-founder, ChristopherGrey COO&Co-founder

JosephE.Wharram President

CapLinkedensuresyoutoconfidentlyshareandmanageyour mostsensitivefilesanddocumentsusingtheindustry’s leadingsolution.

Computhinkprovidesacomprehensivelistofdigital businesssolutionsincludingDMS,ECM,CMS,anddigital marketingservices.

DocsCorp docscorp.com

eQuorumCorporation equorum.com

ICMDocumentSolutions icmdocs.com

DeanSappey CEO&Co-founder

ScottBrandt CEO

JohnHarrington CEO&CTO

LITERA MICROSYSTEMS litera.com

AvaneeshMarwaha CEO

DocsCorpisaleadingproviderofproductivitysoftwarefor documentmanagementprofessionals.Itsofficesandproducts spantheglobewithover500,000usersin67countries. DocsCorp’sclientsarewellknownandrespectedglobalbrands thatrelyonitssoftwareeveryday

eQuorumCorporationisaGeorgia-basedCorporation,anda privatelyheldtechnologyfirmprovidingtechnologyleading engineeringdocumentmanagementsoftware.

ICMempowersbusinesseswithsimple,secureandaffordable softwaresolutionsthatdeliverrealresults.

LiteraMicrosystemsistheresultofmorethan20yearsof experiencedeliveringinnovativedocumenttechnology solutionstothelegalandlifesciencescommunities.

MereSecure®,Inc. meresecure.com

MarkusSchmucki Founder, CEO&President

Noggle noggle.online LarsVonThienen Founder&CEO

PALAXO InternationalLtd. palaxo.com

MereSecure®hasexpertiseinmanyareasthatinvolverisk management,vendormanagement,informationsecurity,digital certificates,codesigning,SSLandtechnologysolutions.

Noggleisadocumentmanagementsolutionthatprovidesa managedanddistributedsearchfunctionalitytofinddocuments withintheknowledgepeers.

PALAXObuildsgreatsoftwaretomakedigitallifeeasier. PALAXO perceivespaperworkashighlyimportantmeansofcommunicationnotasa burdenandstrivestounleashthetruepotentialofpaperlessinitiativesin alldifferentdomainsofhumanendeavour.Andthisishowtheydesignand buildtheirproductandservice,soeveryonecouldbenefitfromsimplified digitalexperience.

SashaReminnyi Founder&CEO

JosefNeumann CEO StepShot stepshot.net

StepShotisasimpleyetpowerfulsoftwareforcreating onlinedocumentation,whichallowseveryonetocreate detailedscreenshot-basedguidesandmanualsinminutes insteadofhours.

The Best Performing 10 Solution Providers 2018 DOCUMENT
MANAGEMENT

WHATGDPR FORGETS: PHYSICAL SECURITY

GDPR PHYSICAL SECURITY

TheEU’sGDPRlegislaturewillhaveconsequences foreverycompanydoingbusinessinEurope, includingAmericancompanies.Thenewdirective promisessizeablefinestoanyonethatdoesnottake personaldataseriously.Meanwhile,thedatacenter companyDigiPlexurgescompaniestofocusonanother importantaspect:physicalsecurity.

TheGeneralDataProtectionRegulation’s(GDPR)purpose istoharmonizelegislationrelatedtopersonalinformation acrosstheEU’smemberstates.Itdoeshoweveralsocreate radicalchallengesforAmericanbusinessesholding informationonEUcustomers.ComeMay2018,whenthe legislationentersintoforce,companieswillhavepublicly disclosedhowthedataisused,inadditiontooffering transparencyforindividualsseekingaccesstotheirdata. TheGDPRincludesasanctionmechanism,andthefinesfor non-compliancecanreach4percentofacompany’sannual revenue.

-Business will obviously change for everyone not taking personal information seriously. This will clearly raise awareness regarding how the data is secured, but it’s also vital not to forget where the information is located, says DigiPlexCEO,GisleM.Eckhoff.

Movingdatatosafety

Americancomputersecuritycompany,McAfee,publisheda studyofover800companyleadersfromdifferentsectors. Thereportrevealsthat50percentoftherespondentsstate thattheywouldliketomovetheirdatatoamoresecure location.AmotivatingfactoristhenewEUlegislation.The reportalsorevealsthat74percentofthebusinessleaders specifiedthattheythoughtprotectingthedatacorrectly wouldattractnewcustomers.

-Data security is not just about protecting yourself against hacking and other digital threats. The overall security critically depends on where your data is stored. Companies who actively select a secure data centre to host their data will gain a competitive advantage in the market as the management of personal information is in the spotlight, saysEckhoff.

Physicalsecurityisforgotten

WhileEU-basedcompaniesareintheprocessofadapting totheGDPR,Gartnerpredictedonly50percentof Americanfirmswillbereadyforthestrictregulationbythe endof2018.It’sprimarilythelargestcompaniesandpublic enterprisesthatarefurthestalongintheprocessof adaptation.AccordingtoEckhoff,theyareusuallytheones thatarethemostconcernedwithdatasecurityandwhereit isstored.Fireandoperationalsafetyaretwoobvious challenges,butphysicalsecurityalsoincludessecuring yourselfagainsttheft.

-Several smaller businesses and organizations keep their data servers at their offices, and the physical security in many of the smaller data centers is almost absent. If your data is stored in such a data center, where someone easily could break in and physically remove the hardware containing your information, then you are very vulnerable –both operationally and in relation to GDPR

AtDigiPlex’sdatacenters,severallayersofsecurityensure thesafetyofthedataandthepersonalinformationthatis storedthere.Physicalsecurityisoneofthemost complicatedandexpensivefeatureswhenbuildingor updatingadatacenter.Thatiswhynewlyestablisheddata centershavetoreachcriticalmass,allowingthemtostore enoughdatatocompensateforthelargesecurity investment.

February 2018
THE 18

About The Author

Gisle is the former Senior Vice President and Managing Director of CGI’s operation in Norway, and has also held a number of senior management roles at both country and regional levels in CSC Computer Sciences Corporation. The experience and knowledge gained from heading up the Financial Services vertical in the Nordic region, before becoming Vice President and Managing Director of CSC in both Norway and Sweden, is of great value when implementing DigiPlex’ growth strategy in the Nordic markets.

Gisle holds a Degree in Business Administration from the Norwegian School of Management.

AdaptingtoGDPR

Oneconsiderationtotake,aswearegettingclosertothe implementationdateofGDPR,iswhereyourdatacenter shouldbelocated.SeveralUSbasedcompaniesarealready relocatingtheircenterstotheEUinordertocomply Multipledatabaseprovidersarehelpingnon-EUcompanies organizeandsegregateEUdatafromotherpersonal information.Thedatacenterindustryiswellestablishedin Europe,andsomeofthemostcostandclimateefficient centersarelocatedintheNordiccountries.

IntheNordics,thecoolclimatehelpschilldownvast amountsofhardwarethatotherwisewouldhavebeen

cooleddownsolelybyelectricity Additionally,the electricitythatisrequiredbydatacenterstoruntheir operationsissuppliedthrougheasyaccesstoaffordable renewableenergy.

-In recent years, we have seen political turbulence in larger parts of the world, Europe included. The stabile political environment in the Nordic countries is also a climate to consider, as the establishment of data centers is a long-term investment, saysEckhoff

Gisle M. Eckhoff joined DigiPlex in August 2014 as Chief Executive Ofcer. He brings nearly thirty years’ experience in senior positions in the IT industry in the US, Sweden, UK and Denmark as well as at home in Norway.
Secured Vision February 2018 19

Computhink and the Five Driving Forces in Document Management this Year

Toeffectivelycontroland processinformation,youneed toinnovateandtakeadvantage ofthelatesttechnologyandbest practices.Fivepivotalforcesare drivingcustomerdemandin2018: Mobility,Security,Usability, Integration,andSpeed.Withits existingofferingsandupcoming releaseofContentverse2018, Computhinkcontinuestoevolveand expanditsEnterpriseSolutionstomeet andexceedindustryandcustomer demands.

Mobility–AccessAnywhere, Anytime Businessisbeingdoneatsatellite offices,ontheroad,fromhome,or eveninthemiddleofnowhere. Contentversegivesuserstheabilityto accesstheirdocumentsanywhere,at anytime,withwebaccessandthe ContentversemobileappforiOSand Android.Documentscanbechecked outofthesystemforofflineaccess wheninternetisunavailable,suchasin aservice-freezoneoronashortflight.

“WhatContentversehasallowedusto doishaveimmediateaccess,”says customerUniontown,OhioArea AgencyonAging.“Now,it’saseasyas hittingasearchfunctiononwhatever deviceI’musing.”Withthe Contentversemobileapp,documents suchasexpensereportsorsigned contractscanbeaddedtothesystem whileonthego.

Contentverseoffersflexibleoptionsto implementinon-premise,cloud,or hybridenvironments.What’smore,a Contentversesystemcanbepurchased fornamedusers,concurrentusers,ora mixture,offeringadepthof customizationrarelyavailableinan ECMsolution.

ComprehensiveSecuritytoProtect Data

Securedocumentstorageand complianceregulationsareconcerns foreveryorganization.Sensitive materialsneedtobestoredand accessedinwayswhichdonot compromisethesafetyofthefiles,the privacyoftheinformationorthe applicablecomplianceregulations.The Contentverseplatformhassecurity built-inthroughout,usingencryption forbothdocumentsintransitandat rest.SSLencryptionisincorporated throughoutthewebclient,andnew passwordsecuredemaillinksare availablewithexpiringdeadlinesfor securesharingofinformationin accordancewithGeneralData ProtectionRegulations.

whatuserscanandcannotdosince accesstodocumentsisdependenton securitysettings.Toofewcontent managementprovidersincorporate suchanarrayofmulti-levelsecurity options.ForComputhink,acompany builtonsecurity,thereisnootherway.

EffortlessUsability

Comprehensiveyetsimpleinput optionsprovideseamlessinputand tagging.Viewingoptionsinclude immediateaccessfromwithinthe ContentverseViewer.Forthesmall numberofformatsnotsupported,the systemoffersviewingwithinnative applications.Fromdesktops,laptops, tablets,andsmartphones,ausercan searchandviewtheirentiredocument directoryatanytimeregardlessoffile format.

Theselayersofsecuritynotonlyfirmly protectdatabutalsoprovideflexibility toemployeesaswellasadministrators. Adminshavecompletecontrolover

ThebeatingheartofContentverseis theintelligentworkflow.“Simplydrag areporttoafolder,andit’s automaticallyroutedtoappropriate individualsforedits,approvals,and digitalsigning,”saysJoeWharram, CEO/President.Youcanscan, electronicallysave,orgenerate documentsviathirdpartyapplications, inanyformat,andsavetheminto Contentversewheretheyareeasily accessedforcollaboration.Retrieve filesquicklyviaflexiblesearch functions.

The Best Performing 10 Solution Providers 2018 DOCUMENT MANAGEMENT February 2018 20

MissionCriticalIntegration

Informationintoday’sofficeissharedacrossalmostevery programyouuse.Theabilitytodistributeandupdatethis dataautomaticallyandefficientlyiscrucialtoproductivity. Onlinedocumentinputoftenincorporateslargenumbers, whethersubmittedviaonlineformsorcompiledfromsocial mediapostsoremailattachments.Siftingthroughallofthis informationcanseemnexttoimpossible.OurAPIsand complementarymodulesmakeitquickandeasy.

streamfileswhenusingweb-basedclients.Ifyouwant instantaccess,thisisit. TheEasyIndexmoduleandthe interactiveworkflowspeedupinternalandexternal businessprocessessignificantly,enablingtheautomatic processingandstoringof15,000-pluspagesperday.The systemdrasticallyreducesmanualtasks,facilitatinghighspeedmeaningfulofficeinteractions.

Contentverse’sEasyIndexandCVFormscaptureoptions automatethedatainputtothesystemwiththeabilityto auto-populateothermissioncriticalapplicationsaswell. Onceyou’veenteredyourdocuments,keywordsand metadatacaneasilybeidentifiedfordataminingor analysis.Thisinformationcanbecompiledandsenttothe rightbusinessprocessautomatically,savingyour organizationtimeandmoney

RealSpeed

Therelentlesspressurefornearinstantresponsetimemeans yourbusinessmustintegratecriticalprogramsaswellas onlinecommunication.Todothis,youmustbeableto accessanydocumentquicklyandeasily.Comprehensive Searchoptionscoverthisforyoueffortlessly.Contentverse minimizesfilesizeanduses“SmartLoading”toeffectively

InnovationComesFirst

Withtwenty-fouryearsofexperience,Computhink consistentlyevolvesanddeliversmarketsolutionstosolve reallifechallenges.Computhink’sdiverseteamcomprises creative,experiencedmindsdedicatedtodeveloping outstandingdigitalbusinesssolutions.JoeWharram concludes,“Contentmanagement’stransitiontoincorporate newintelligentoperationalandself-processingconcepts willcompletelychangethewaywework.Computhinkwill continuetoevaluatenewtechnologieslikeBlockchainto enhanceandexpandourbusinesssolutions,andgrowour digitalsolutionofferingsaroundcustomerneedsandthe latesttechnologydevelopments.”

We will continue to evolve and grow our digital solution offerings around customer needs and the latest technology developments.
February 2018 21
Joseph E. Wharram

MANAGEMENT

eQuorum Corporation:

Helping Businesses Grow with Industry Leading Technology

It’s not about ideas. It’s about making ideas happen -Scott Belsky,Co-founderofBehance andarenownedbusinesspersonality.

Wemightplanbuildingahousealone, buttoactuallybuildthehouserequires manyhands.Similarly,tobuilda businessweneedateam,andtomake itefficientandsuccessfulinevery perspective,weneedtohaveaselected teamofpartnerswhowillgothatextra mileforthecustomers;givethe necessaryeffortandtakethebusiness tonewandredefinedheights.Onesuch companydoingthisiseQuorum Corporation,aGeorgia-based Corporation,andaprivatelyheld technologyfirmthatwasspunoutof ByersEngineeringCompany(as CADNETCorporation)in1996,after operatingasanindependentprofit centerfor9years.

In1999,thecompanychangedits nametoeQuorumCorporationafterits mergerwithImageMachines Corporation,aVirginia-based company.Bothcompanieswere respectedintheirparticular markets—CADNETwaswellknown foritsproductivity-boostingprinting andplottingsolutions,whereasImage Machineswasrecognizedforitsraster

editing,imaginganddocument managementsolutions.

ACompany’sServicesDefineits PresentandPredictsitsFuture eQuorumdevelops,sellsandsupports ImageSite,aweb-baseddocument management,distributionand collaborationsolution;EngineBox.com,aCloud-basedcontent managementsolution,andPlotStation, enterpriseprint/plotmanagement software.Theextraordinaryteamatthe companyfocusesondevelopinghighqualityproductsusingthelatest technology,providingdistinguishably superiorcustomersupport,and ensuringlong-termrelationswithits customerswithaffordable,rock-solid software.Thecompanysellsits productsthroughdirectsalesefforts andinpartnershipwithintegratorsand softwareresellers,includingXerox Corporationinanumberofcountries outsidetheU.S.

eQuorumprovidesEngine-Box.com,a SaaS(Software-as-a-Service)solution, thatrequiresnosoftware,andcanbe purchasedwithsubscription-based pricing. Engine-Box.comprovidesa full-fledgedengineeringdocument managementsolutionwhereusersget easyaccesstoahighlycompetitive

solutionatanaffordablepricewithout needingtodeploysoftwareormaintain mobileapps.

Thecompanyhasdesignedits solutionsinawaythatensuresboth Engine-Box.comandImageSiteare highlysecure,andiscurrentlyusedby manygovernmentagencies,including NIST.Ithelpsusersstore,maintain, transmit,anddistributeengineering files,theirintellectualproperty,making ImageSiteoneofthemostsecure contentmanagementsolutionsonthe market.BecauseeQuorumknowsIP security,italsoprovidesfulldigital transformationalignmentconsultingas wellasNIST/DFARSsecurity assessments.

TheSecretSauceoftheCompany eQuorumpridesitselfonbeing exceptionallyresponsivetocustomer needsandinitsabilitytounderstand detailedrequirements.Thewords whichdefinethecompanyare “Accuracy”and“Precision”andbeing ateamofexperiencedengineers, eQuorumcreatedthisextraordinary softwarewithengineersinmind.The companyandemployeesareproudof itsengineeringheritageand understandsthedemandsand necessitiestostayengineers’favorite.

The Best Performing
Solution Providers 2018 DOCUMENT
February 2018 22
10

Translatingwhattheengineerswantandneedintoreallife valueiswhatkeepstheteammotivatedateQuorum.“That’s why we say we build software for engineers, built by engineers,”saystheCEOofthecompany

TheleadfigureBehindtheExtraordinaryCompany ScottBrandt,theCEOateQuorum,leverageshis extensiveexperienceingrowingandsellingniche-based cloudsoftwarecompanies.Hehaspreviouslygrownand soldcompaniesincludingBACKAviationSolutions, Accelarad,andTellisenseMedical.Scotthastransformed eQuorumfromaweb-based-on-premisedocument managementcompanytoaCloud-basedSaaSutilizing HTML5andWebSockettechnology.

Withmorethanthreedecadesofrichworkexperiencein operationsandfinanceforgrowingtechnologyandSaaS companies,Scottisleadingthecompanytowardsits destinedgoal.Hisacademicbackgroundincludesa Bachelor’sofSciencedegreefromDukeUniversityand MastersofBusinessinFinancefromCarnegieMellon University–TepperSchoolofBusiness.PriortoeQuorum, Scottheldvarioustop-levelpositions,includingasa principalatbothCresap(aTowersWatsoncompany)and AmericanManagementSystems.

Hisvisionforthecompany’sproductsincludeshelping customersaccessdocuments/drawingswithouttheneedfor aclientapplication,oramobileappformobiledevices,and TM withouttheneedforalocalcopyofJAVA .Its subscription-basedCloudsolution,Engine-Box.com providesthecapabilitiesofafull-fledgedcontent managementsystemtosmallandmedium-sizedbusiness

withlittletonoimplementationrequirements.Theproduct allowscorporationstokeepallitskeyintellectualproperty filesandeverydaytransactionalfilesinasinglesystemwith asingleviewerwithcommercial-levelsecurityanddata managementpractices.

ThePresentandtheFutureofthisInnovativeCompany

Thecompany’snewestandprogressivesolution,EngineBox.com,isbeingexpandedtointegratewithseveralother Cloud-basedapplications,oftenusedbyengineeringusers andfacilitymanagers,includingOnshape(afullCloudbasedCADapplication),SAMLvendorsforsingle-signon, andOffice365fordocumentsandpresentationediting. ProductswilleventualincludeviewingofadditionalCAD filetypes,includingJT,Revitmodels,and3DPDFsinboth theon-premiseandCloudproducts.

Whiletalkingaboutthefutureplansofthecompany,Scott mentionedeQuorumisworkingoninitiativestointegrate itspremiereproduct,ImageSite,withcorporateInternet-ofThings(IoT)networks,allowinguserstomonitorandfind specificequipment,whetherontheproductionfloor,inthe field,orbasedonGISsystemcoordinates.Aspartofits expansionofitsProductLifecycleManagement(PLM) capabilities,eQuorumisintegratingheuristictaggingand predicativeanalyticsintoitsproductsuitetoassistusersin findingneededdocuments/drawingsandincreating maintenanceandretentionalertstobettermanagekey lifecycleeventsassociatedtoproductsandengineering changes.

Translating what engineers want and need into real life value is what motivates eQuorum.
February 2018 23

“SpatialIntelligence”,

Making Inroads into Different Sectors

Whethermovingina driverlesscarordeliveran e-commerceproductat customersdoorstep.“Location”plays animportantrole.Thereisasignificant dimensionof“Location”inevery businesstransactions.Locationcanbe anaddress,aserviceboundary,asales territory,oradeliveryroute.Therefore location-specificdataanditsanalytics arehighindemandamongvarious enterprises.Analyticsoflocation-based datahelpsanorganizationtoearnmore profitandalsocontributeinmaking operationalactivitiesmuchmore efficientandfaster.Enterprisesfrom differentdomains,therefore,now startedusinglocation-baseddata analyticsapplication.“Spatial Intelligence”isoneofthem.

SpatialIntelligence SpatialIntelligence(SI)isan applicationofGISandisalsoknown asLocationIntelligence.Spatial Intelligenceistheprocessofderiving meaningfulinsightsfromgeospatial datacapturedbyGIS.Withmany differentobservations,patternsget discoveredwhichhelpabusinessto

takebetterdecisions,optimizetheir businessoperationsandincreasetheir profits.

EminenceofGIS

GISstandsforGeographicInformation System.GISisasystem,whichis designedtocapture,store,manipulate, manageandpresent“Location” specificdatatoitsendusersin graphicalformat.Itisasystemwhich comprisesofsoftware,hardware, people,data,andmethods.

GISsoftwareletsanorganizationto producemapsandothergraphic displaysofgeographicinformationfor analysisandpresentation.GISismuch morethanacontainerofmapsin digitalform.GIShardwarehelpsto captureanimageandotherdigitaldata foraparticularlocation.Peoplearethe endusersofGIS;itcanbeGIS technicians,managers,administrators, etc.

SpatialIntelligenceforBusinesses Transformation

Itisgenerallyknownfactthatmore than80%ofalldatahasalocation

elementtoitandthatlocationdirectly affectsthekindofinsightsthatyou mightdrawfrommanysetsof information.Bycarryingoutaspatial analysisofthisdatausingvaried businessintelligence(BI)tools, decisionmakerswillabletobetter understandthepast,currentand forthcomingaspectsofbusiness operationstoderivevaluableinsights andmakemosteffectivedecisionsfor theirbusinesses.

Mostofthetimeenterprisesrequire customer’sdatarelatedtospecific locationstoknowincomelevels, educationalbackground,buyinghabits ofpersonsresidinginaspecificarea whichhelpsabusinesstofinda probablelocationwherethatparticular businessgetflourished.

SpatialIntelligencederivesmeaningful observationsforanexistingbusinessas well.Inwhichareasanorganizationis performingwell?Whicharethe underperformingareas? Whicharethe areaswhereacompanyneedstofocus immediateattention?Thereisaseries ofmanyimportantquestionsrelatedto

February 2018 24

abusinessgrowth.Spatialintelligence hasthepotentialtoderivemeaningful answerstothesequestions.

Spatialrelationships,patternsand trendsrevealpricelessbusiness intelligenceandbringeasy-tounderstandvisualizationtobusiness applications.Thepoweroflocation intelligenceenablescompaniesto identifyandincreasewherebusiness performsstrongerandcutdownon failingassets.

SpatialIntelligenceisGetting RecognitionamongDifferent Enterprises Companiesfromdifferentverticalsare takingSpatialIntelligencevery seriouslyandinvestinghugemoneyon it.Traditionalplayersofthegeospatial industrylikeEsri,HexagonandPitney Bowesareworkingwithspatialdataon alargescale.Apartfromthese companiesmanyhard-coreIT corporationslikeOracle,Microsoftand IBMarealsoventuringintospatial analyticsatfullthrottle.Forinstance,

byintegratingEsri’stechnologiesinto AzureIoTSuite’spreconfigured solutions,Microsoftisempowering customerstogainvaluableinsights aboutwheretheirassetsareandwhat theyaredoingatalltimes,anywherein theworld.

Whichsectorsaregainingfrom SpatialIntelligence?

Therearetwocategoriesofbusinesses whichareusingSpatialIntelligence. Thefirstsetisofthosebusinesses whicharenaturallyembeddedin

Tech Bytes February 2018 25

geographiesliketransport, telecommunication,orrealestate, whichabsolutelydependonlocationbasedinformation.Thesecondset comprisesofthegroupofuserswho notessentiallyusegeospatialdataon aneverydaybasisbuttheystilldepend onitforbetterperformance.These wouldberetailers,insurance companiesandbanks.

Let'senlightenhowthesesectorsare gainingwithSpatialIntelligence:

Logistics:Tochecktheconsumption rateofaparticularproductona particularlocationhelpwarehouse managementtodetermine,whichstock isneededonaprioritybasis?Thusit helpsalogisticcompanytomaintain demand-supplyratiowithoutany caveat.CompanieslikeUnitedParcel ServiceandFedExareaugmenting deliveryroutesusingspatialanalytics.

Transport:Todeterminetheshortest andfastesttransportationroutesfor delivery,SIisveryhelpful.Apartfrom this,italsoprovidesdirectionto travellerswhiledriving.

RealState:Manypeoplebuyahouse basedonthelocation.Peopleprefera locationwhichisneartoahospital,a railwaystation,schoolsetc.Spatial analyticsprovidesresearch,analysis, andpresentationofeachprospective site.Ithelpsindeterminingidealsites fordevelopment.

Telecommunication:Inanalyzing rivalsnetworkcoverage,actual bandwidth,potentialareatotapnew businessopportunity,SIisreally helpfulfortelecommunication.

Energy:SpatialIntelligenceishelping energyindustrytoidentifythepotential locationforenergyexploration.

Retail:Spatialanalysisishelpingthe retailindustrytomaintainstock delivery,storemanagement,inventory management,marketingandsales.

AdvertisementIndustry:SIhelps AdvertisementandPRagencyinorder tofindpotentiallocation,toinstall billboardsothatitgetsmaximum views.

Healthcare:Toidentifyingthose locations,whicharemorepronetoa certaindisease,SIprovidesvaluable inputstothehealthofficialstomake policyandadministrativedecisionsto controlepidemicdiseases.

Airportsandairlines:Airtraffic controluseSItotrackflightoperations withgreateraccuracy andefficiency.SI helpsairlinesto rerouteflightpathin caseofanemergency. Italsohelpsin optimizingfueland staffcost.

Government agencies:Notonly privatecompaniesbut manygovernment agenciesarealso usingSI.Defense agencies,town planningdepartment orpublicdistribution systemallareusing SIforbetter administrationand efficientoperations.

InsuranceCompany:Climateisnot underanyone’scontrolbutpoliciesare. Droughtandhailstormhavebecomea commonphenomenonsincelastfew decades.Droughtandhailstorm contributetolarge-scalecropdamages. Cropinsurancehasgainedpopularity duetodroughtandhailstorm.SIhelps insurancecompanytopredictin advanceaboutfutureclimatebehaviors foraparticularlocationandhelpsthem inmakingcropinsurancepolicyand promotionaswell.

Humansthinkvisually,therefore spatially.Duetovisualdecoding, comparisonofdataandinvaluable businessinsights,SIhasalreadymade inroadsacrossvariousenterprises. Withmanyemergingtechnologieslike crowdsourcing,humangeographyand visualanalytics,dominanceofSpatial Intelligencewillonlygrowfurther.

February 2018 26

ICM Document Solutions:

Simple, Secure, and Affordable Business Automation Software

ICMDocumentSolutionsbegan itsjourneyinMarch1998asan imagingcompany.Itsfirstclients neededtocreatedigitalcopiesof drawings,maps,illustrations,and legacydocuments.Almost30years later,businessesarestillonthat journeyofgoingpaperlessandICMis stilltheirpreferredpartner.

Ofcourse,theorganizationhasgrown significantlyintheinterveningperiod andhasexpandeditsservices.ICM nowprovidesDocumentManagement andrelatedProfessionalITservices, whilecontinuingtoprovidehighqualityConversionServices,too.

Theorganization’sprimaryfocusison businessautomationsoftware solutions.IthelpsitsU.S.andglobal customersmeetcompliance requirementsandimproveinternal efficiency.BothICM’ssoftware solutionsanddocumentscanning servicesplaythatrole.

AnExperiencedLeader

In1988,JohnHarringtonjoinedICM asafoundingmember Today,heisnot justtheCEObutalsoICM’sChief TechnologyOfficer.Duringhisearly yearsatICM,Johnfocusedon

developingmanyoftheprocessesused todeliverhigh-qualitysolutionsin documentandfilmconversions.Today, hetakesapractical,hands-onapproach todirectthestrategicdesignofICM productsandservices.

JohnisexcitedtoleadICMandfeels thattheyareuniquelypositionedto helpbusinessesachieveproductivity andlevelofservicegoalsthrough documentcapture,content management,processautomation,selfserviceportals,andmobility.Heis alwaysspurredbyhisconvictionthat solutionsshouldbeinnovativeand user-centric.

De-paperingtheWorldofBusiness

ICMhaspositioneditselfto“Make PaperlessHappen.”

Ithelpsbusinessesremovepaperfrom processesthataretraditionallypaperdriven.Thisresultsinincreasedprofit andproductivity,andbettercustomer serviceaswellasimprovedemployee moraleandattitude.Business automationalsohelpsICMcustomers outshinetheircompetition.

Whentheorganizationengageswitha customer,itdrawsupondecadesof

experience.ICM’sholisticapproach addressesallaspectsofcustomers’ documentmanagementneeds.Each businessisunique,butbynowthere isn’tmuchICMhasn’thadto understandandsolvefortheir customers.

ICM’scustomersoftenbeginwith digitizingexistingpaperdocuments. Thedocumentconversionservicestake placeatICM’sstate-of-the-art17,000 sq.footfacility.ICMstaffcanprovide dayforwardscanningservicesif needed,orprovidescanningtoolsif customerswanttoperformtheprocess in-house.

Adigitaldocumentmanagement systembecomestherepositoryof content.Thisprovidescentralized, web-basedstorage,retrieval,and retentionmanagement.

ViewcenterisICM’sflagship DocumentManagementSystem. Viewcenterenablesbusinessesto manageallformsofdataand documents.ThehostedViewcenter platformisscalableandhighly dependable.Itprovidesaconsistent userexperience,aswellasprompt collaborationandcommunication features.

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MANAGEMENT

Businessescanenforceinformationgovernancebecause securityisavailableatthedocumentlevel.Varyinglevelsof retentioncompliancecanbeconfiguredbyindividual departments.

ViewcenteralsooffersanElectronicFormsmodulethat enablesformstobepublishedon-lineandaccessedfrom anycomputer,tabletormobiledevice.Oncesubmittedthe formdatacanberenderedintoanelectronicdocumentand storeddirectlyintoViewcenterforreviewandanyfurther processing.

HelpingCustomerswithTheirPaper-Intensive Processes

ICM’sbusinessprocessoutsourcinggrouphasrecentlyseen significantgrowth.Itcombinesadvanceddocumentcapture toolsandprocesseswithwell-trainedstaffwhoperformall tasksassociatedwithitscustomers’paper-intensive processesacrosstheirstarttofinishlifecycle.

ICMhasrecentlyenteredintoapartnershipwithSalesforce, givingSalesforcecustomersaccesstoevenmoreoptions. Contentrepositoriesanddocumentcapturetoolscannow bepartofaSalesforceimplementation.

ICMhassupportedStatetechnologyinitiativesforover19 years.Ithassuccessfullyprovidedcompletedocument managementservicesandbusinessautomationsolutionsto morethan35Stateagenciessince1998.

Theagencytypesincludeindustrialcommissions, departmentsofinsurance,landdepartmentsandpublic safety.

ICMcontinuesasanapprovedvendortoprovidedocument managementservicestoStateandlocalgovernment.This includesdocumentmanagementsoftware,webportal softwareandrelatedprofessionalITservices.ICMalso continuesasanapprovedvendortoprovidedocumentand filmscanningservices.

ICMKnowsitsAudience

BeforedevelopingViewcenter,ICMwasadocument scanningandconversioncompany.Theorganization learnedandunderstooditscustomers’needtostore,retrieve andusedocumentsofalltypesbeforeitwroteitsfirstline ofcode.

WhendevelopingViewcenter,asetofcoredesigngoals wereset.Thesegoalsfocusontheend-userexperience. ICM’sproductsareeasytouse,intuitiveandrobust.This ensuresfasterandsmootheruseradoptionandincreased acceptancebytheircustomers’end-users.

MuchofICM’sproductroadmapistheresultofuser feedback.Thisfeedbackdrivestheadditionofnew functionsandfeatures,whileexistingonesarealways candidatesforpossiblerefinement.

Our solutions combine our business expertise, service offerings and software solutions to address the challenges facing our customers.
February 2018 29
John Harrington CEO & Chief Technology Officer

®MereSecure : Helping Organizations Exchange Information Securely

MereSecure®provides secureproductsand servicestocompanies involvedinthird-partyvendor managementandriskmanagement duediligence.ItsXMSsoftwaretool isdesignedtokeeptrackof informationbetweenclients, customers,consultants,pre-sales contacts,vendorsandsuppliers.

XMShelpsusersmanage communicationswithanyexternal entityefficientlythroughcentralized data,systemnotifications,statistics dashboards,workflowsandadvanced searchoptions.Inaddition,XMScan beusedtotransferdocuments, spreadsheets,andformstoany externalparticipantviainvitation.

Markushasexperienceinsoftware engineeringdesign,databasedesign andinvariousinformation technologyroles.AtMereSecure®, Markusappliesthisbackgroundand experiencedirectlywhenmaking decisionsonproductdesign, technologyandinfrastructure.

Hisoverallstrategyforthecompany istobuildpragmaticsolutionsthat minimizecostandreduceoverall risk.

Dependenceonthird-partiesrequires disciplineinknowingwhatexposure acompanyhasandwhattoolscould beimplementedtomanagethat knownrisk.MereSecure®’sXMS productcanimmediatelyhelpby makingiteasierandmoreefficient forquestionnairesorformstobe presentedanddocumentstobe collectedfromthirdparties.

AgileProductDevelopment

MereSecure®operateswithanAgile ProductDevelopmentmethodology

Thismeansidentifyingfeaturesto addorenhanceandthendelivering theminincrementalupdates.

Theorganizationemphasizeson listeningtofeedbacktodrive improvementsandthenimplement themonauniversalscale.Inthis way,MereSecure®isalways innovatingandimprovingforthe benefitofitscustomers.

MereSecure®isfocusedon marketingXMSandexpandinginto differentindustries.Theorganization believestheXMSportalplatformis versatileenoughtobewidely beneficialtoarangeofsectors.

PriortoMereSecure®,Markusspent fifteenyearsastheco-founderofa companyworkingwithFortune100 financialcompanies.Hehasalso servedasVPEngineering,VP ProductDevelopment,VP OperationsandProfessional Services,aswellasinthecapacityof ChiefInformationSecurityOfficer

Additionally,Markusvolunteersat non-profits,helpingthemwith technologydecisions.Hehasa BachelorofSciencedegreein AerospaceEngineeringwithafocus on“AviationDesign”fromSanJose StateUniversity.Hehasresidedin theBayareaofCaliforniaformore than28years.

Itiscommittedtocreatingan InformationSecurityscenariowhere individualsdonothavetorelyon emailattachmentfilesizelimit,old technologyFTP/SFTPsolutionsor limitationswithanyfilerepositories.

EstablishingExcellence

XMSwasbuiltfromtheground-up, usingmockupscreensinBalsamiq, leveragingthirdpartyprototyping toolslikeInvision(App)and workingwithauserexperience(UX)

TheVeteranLeader MarkusSchmuckiistheFounder, CEO&PresidentatMereSecure® Inc.
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February 2018
MANAGEMENT

developers/artiststosetguidelinesandtemplates. Thingslikelayout,buttonsizesandfontsweredesigned withanemphasisonconsistency.BeforeMereSecure®’s softwarelaunch,thecompanycollectedfeedbackand implementedadditionalimprovements.Insomecases, entirefeatureslikefilecustomfieldsweredeliveredover aseriesof2-weeksprints.

Tomakesurethatthecorporatewebsitematchedupwith theXMSbyMereSecure®productreleased, MereSecure®completelyredesignedthesiteandcreated specificproductfeaturesandtailoredindustry nomenclatureforitsapplication.

GroundbreakingProducts

TheeXchangeManagementSystemhelpsorganizations sharedocumentsandformsbetweenanynumberof externalparticipants.Spreadsheets,questionnaire feedbackformsandcertificationdocumentscaneasilybe collectedfrom,ordistributedto,anoutsideaudience.

XMSdistinguishesitselffromotherfilesharing platformsinseveralways.

Itensuresthatanyoneexternallyinvitedcannotsee anotherinvitee’suploadeddocuments,norseewhoelse hasbeeninvited.

Thiscombinationmakesvendormanagementofoutside documentationmuchsimpler.Itislikeamodernbcc

(blindcarboncopy)featurebutwithoutusingemailto transportattachmentsbackandforth.

XMScanalsotrackthird-partyformsimplemented underoneexhibit.Anexhibitisauser-createdcontainer offilesandforms.Iftheuserismonitoringavendor, thentheycoulduseXMStocollectallthethirdand fourthpartyduediligenceinformationforeveryone invitedtothatexhibit.Onecanalsopostfilesandaskfor others.Userscanevenrestrictaccessandseewhena documentwasdownloaded,uploadedandbywhom.

IfaclientisaSaaScompany,thirdpartyorfourthparty organization,oranindividual,thentheycoulduseXMS torespondtorequestsfromclientsandcustomersto providedocumentationtosatisfyvendorcompliance.

Also,iftheclientisabroker,attorney,taxagent, accountantoranyprofessional,thentheycoulduseXMS tosendformstotheirclientstofilloutandaskthemto respondwiththeneededdocumentation.

XMSbyMereSecure®canhelporganizationscombine collectionofinformation,workflow,filestoragewitha secureaccessportal.

Markus
Schmucki Founder, CEO & President
February 2018 31
We believe XMS is a platform that can help you in many areas of forms and document management with external contacts. XMS can help with minimal setup with a highly scalable information delivery portal system.

TECHNOLOGY INNOVATION:

An Indispensable Factor in Business

Weusedtosaythatthestorytellingbusinessisall aboutthepeople.Talentsfromdifferentfields–writing,producing,editing,thelistgoeson–cometogethertocraftamazingvideocontentthatgoonto inform,inspireandentertainpeoplethroughtheirtelevision sets.

Thesedays,technologicalinnovationplaysahugerolein notonlydemocratizingthefilmmakingprocess;makingit moreaffordabletotellstoriesataprofessionalquality.Itis alsotransformingwhatkindofstorieswetell,wherepeople cangetitandhowtheyconsumeit.Andit’snotjustabout thetelevisionanymore,it’sthesecondscreen,waitno,it’s alsothevirtualscreen.Technologyisreshapingthevery faceandfateofthecontentbusinessandthosewhocan graspitstruepotentialearlyandmakethebraveleap forward,couldreaptherewards.

Thefactorsaresimplytoocompellingtoignore.Inthe followingparagraphs,Ihopetogiveyouasnapshotofhow embracingtheconvergenceofstorytellingandtechnology, changedourbusinessdramatically

JocelynandIsetupBeachHouse Pictures12yearsagotocreate contentthatwearepassionate about.Sure,itwasalsoimportant thattherewasagapintheAsian marketplaceforgreatinternational qualityprograms,andthat Singaporesupportedthemediaina myriadofways,butfromthevery beginning,ithasalwaysbeenabout thestorytelling.

Welearnedquicklythatrunningthe companyislikerunningamarathon. Youkeeponeeyeonthefuture,

whileyoubuildonwhatyou’vegot.So,whilewewerea two-manteammovingourownfurniture,wekeptinvesting indiversificationandscalingup.Welearnttoremain steadfasttoourvision(greatstories,globally),buttostay flexibletoadapt.Goodthingtoo,becauseinthelast12 years,technologythrewuscurveballaftercurveball. Withinthefirsttwoyears,aco-productionforDiscovery ChannelcalledManMadeMarvelschallengedusto upgradefromStandardDefinition(SD)programdeliveries toHighDefinition(HD)deliveries,tokeepupwith internationalbenchmarks.Forasmalloutfitwithlimited resources,itwasatoughlearningcurve.Youcaneitherturn itintoanopportunitytogrow.Orfailandbeviewedas inadequatetocompetewiththerestoftheworld.The choicewassimple.

Thattransitionpavedthewayforournexttechnological leap–3Dfilmmaking.Nottoolongago,theworldwas goingga-gaoverAvatarandthelatest3DTVsets. Manufacturerssawanopportunitytomakealotofmoney, butmakingthecontentthatwouldkeeppeoplegluedtothe devicewasnoeasytask.Themain problemwasmakingitfastenough,good enough,affordableenough,andat volume.Wecouldn’tcompetewiththe largercompaniesthrowingmillionsat mega-productions,butwecoulddevelop costeffectivemethodsoffilming3Dthat achievedadocumentaryaesthetic(most 3Dfootagewereslavestoatripod,we madeourshandheld)andpassedQCat thehighestlevels.Moreimportantly,they hadtobegoodstories.Wemadeover15 hoursofcontentinjusttwoyears,which wasagreatmeasureofsuccess.

However,3DTVeventuallyfadedaway duetoalackofdemand,withanother videoformatrisingthroughtheranks–

32 February 2018

About the Author:

Donovan is a founding partner of Beach House Pictures and spearheads strategy and content development. He also executive produces, writes and directs many of the company’s international productions, and is overseeing BHP’s expansion into online content with the integration of new technologies. One of Asia’s most experienced factual lmmakers, Donovan has worked on award winning shows including Lonely Planet Six Degrees for TLC (Best Entertainment & Best Editing – Asian TV Awards) and Megastructures: Singapore’s Vegas for Nat Geo International (Silver World Medal – New York Festivals).

Donovan Chan Creave Director Beach House Pictures
February 2018 33
Expert’s Opinion

Ultra-HighDefinition(UHD),commonlyknownas4K.Withinaspaceofafewyears,wehadtoinnovateagaintostayahead ofthecurve.Bythispoint,wehadgrownasacompanyfromatwototwenty-manteam.Wehadagrowingbusinesstofeed, yetwecouldnotignoretheopportunitiesofUHD.Alotofeffortandtimewasputintomulti-taskinginbothgrowthareas. CulminatinginsuccessfulearlyUHDdeliveriestoNatGeoWild(OtterTown)andChannelNewsAsia(AerialIndia).With OtterTowngettingthenodasfinalistsatthe2017NewYorkFestivalsforBestNature&WildlifeandBestSoundDesign.

AsUHDlookssetforexplosivegrowth,anotherexcitingnewareaofstory-techconvergencecametoourattention.Andthe timingwastoogoodtoignore.

Bythistime,wewerea70-mancompanywithmoreresourcestoinvestinthepotentialnewrevenuestream-VirtualReality. Webelievethatthe‘experiential’contenthavecomeandgoneandthatVR(especially360video)needtobeenhancedby greatstorytellinganddirectedtowardsdefinitiveusergroups,likeeducation.BHPsoonbecamethefirstcompanythatthe MinistryofEducationallowedtopilotVRinSingaporeschoolsand,inadditiontotheMOEwealsoworkedwithSamsung forhardware.Thissingleexperiencehasledtoevenmoreopportunities,whichcouldfundamentallychangeourbusinessyet again.

Youcouldsaythatthemoralofthestory,istowell,sticktotellingagreatstory,yourstory,whileembracingchange.Less simplyput,neverignorehowseeminglydivergentideascouldconvergetotransformyourbusiness.Weliveinarapidly evolvingstatusquo.Andwhileitcanbeveryscary,itisalsofullofhope.

34 February 2018

Noggle:

Don’t Just Discover and Retrieve Your Data with Cloud, Advance it

Officedesksarebestknownfor onboard,unorganized, pendingworkfilespiledone overtheother.Technological advancementslikecomputerstorages, internetbasedcloudstorageshave facilitatedvariousindustrieswiththe cleanandunflappabledesks.Itistrue thatcomputerbasedstorageplatforms assistedwithafleetnessinsortationof officefiles,butthereisstillan identifiableroominsimplified organizationandrecoveringofthe same.Whendocumentsarespread acrossharddrives,networkfolders,or evenonacolleague’scomputer, searchingforthefileoneneedscan turnouttobearealheadache. However,cloudbasedstoragescan hoardvoluminousdatabutisrather insignificantintermsoforganizingand discoveringthefiles.Thus,it’s essentialtotreasureauniquestorage platformthatcanaccordwithsuperior organizationalandresearching abilities.Noggleisonesuchdocument managementsolutionwhichdeliversa lesstime-consumingandmore productiveapproachinfilesand documentorganizing.

Theknowledgemanagementsolution empowersanytimeworking.An increasinglyvariedapproachto working,companies’requiresdigital documentmanagementsoftwarethat

canprovideobligatoryknowledgeina matterofminutes.Nogglepromptly advancesanydocument,anywherein thecloudbysearchingdocumentsand perceivingrelatedknowledge,and insightsaboutthescatteredlocal documentlocations.

UnifyandSimplifyDatawithout StressingRe-organization Noggleunifiessearchresultsacross desktoplocations,networkfileservers, andcloudstoragelocations. Individualscanpreviewtheir informationfromanywhere,regardless ofitsstoragelocation.Itparticularly supportspopularsolutionslike OneDrive,Dropbox,GoogleDrive, SharePointandmore,andprovides adaptabledata.

Companiesorpublicindividualsare expectedtouploadtheirfileanywhere inthecloud;thecognitivefeatureof Nogglefindsandclustersthedocument automaticallyasperthecontentandits usability.Nogglesimplydetectsthe subjectofthedocumentandcreates automaticvirtualfoldersofthefiles (“KnowledgeMaps”),withrelated subjectivecontent.Theplatformoffers anautomatedknowledgelibraryand journals(Patents,TEDTalks,IEEE, andSpringer)whichdisplay typographiccontents.

Presentresearchstudiesshowsthat executivesspendastatisticalaverage of6weeksperyearsearchingforlost documents.Thisextravaganceofwork burnsthemoutandturnoverbecomesa realrisk.Thecompanyhascreateda securepeernetworkthatsyncsand indexesdisparatelocation.Itallows employeesandteamstofindandshare relateddocumentlibraries,andsearch andsharenewdepthsofcontentforthe digitalage.Thesimplebutsignificant features,andtrulyconnectedculture helpassociatespainlesslyconnectwith theinspiringwaysofworking.

Nogglepositionsinformationretrieval upside-downandprovidesdeepand profitableinsightsaboutcorrelated knowledgebyrecommendingsimilar contentininternalandexternal knowledgelibraries.Fore.g.ifan individualuploadaprojectfileona storagelocationwhichislinkedwith Noggle,andtriestofinditaftera while,Nogglewilldeliveraconcern fileaswellastheanalogousprojects andcontentalso.Asitorganizesfile storagestructuresandplacedocument inappropriatedepartment,itaccounts forahasslefreeplatformfordocument organizations.Theorganizationfurther acceleratesassociatesactionplansin realtime.

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Managing Director 36 February 2018
MANAGEMENT

TheCognizanceofaCEOthatFacilitatedwithaWow Solution

Anhonorarycommercialjudge,LarsVonThienenisthe CEOandFounderofNoggle.Heisanindustrialengineer andbusinessmanagementalumnusof NORDAKADEMIE, UniversityofAppliedSciences.Duringtheexperiential timesheworkedasascientist,engineerandasabusiness consultant.

Hisinsightontheimpactsofthesharing-economyandthe gig-economy,andabouttheneedtoaccessdistributed knowledgequicklyhasimprovedworkabilitiesofmany emergingGermancompanies.Theresourcefulknowledge ofLarsrewardedhimasaleaderofbusinesstransformation projectsininternationalblue-chipGermanDAX companies.Larsenvisionedaboutprovidinganeasierand efficientwayofdocumentorganization,andhisaudacity furthercateredintheformationofNoggle.

InitialStruggleforPeer-to-PeerDocumentManagement Solutions

Larsmentionsthat “Every person I am presenting Noggle is saying ‘wow’. However, the company in he or she is working still “ticks” within centralistic storage document solutions.” Thepeer-to-peerbasedknowledgeand documentmanagementsolutionhasthepowertotransform theinfrastructure,butconcern’sinteresttowards conventionalmodelhasbeenthemajorchallengefor Noggle.Itisahardprocesstoturnthedocument managementindustryupsidedown.Mostbusinessmethods andsoftwarecontinuestobebuiltaroundtheconceptof

centralized,top-downmanagement.Thus,thesolutionis veryeffectiveforlarge-scalecorporation’ssystem approachesasitinitiatesagloballyconnecteddocument managementsilos.Larsbelievesthatthesolutionis exceptionalinthemarketandwilldrivetheindustrial growthinthenearfuture.

AbridgingProgressionsofImminentSolutions Noggleisprincipallyfocusingoninventinggenerous cognitivefeatures.Thefeaturescanindexprivatephotos andpictures-andNogglecallsit“CognitivePhoto Intelligence.”Nogglewillauto-detectobjectsandpeople withgenderandagetoretrievethisinformationviatextual searchlater.Itevenabridgessimilarcontextualphotographs whichcanadvancethecomplianceofstorage.

Anotherfuturisticproductofthecompanyistheknowledge (Ro)botoftheNogglewhichhasbeenfilledwithmany imminentfeatures.The(Ro)botisapersonalknowledge assistantwhichcanautomaticallydigesttheessential knowledgetheownerneedsday-to-day.Itutilizescurrent workhistory,emails,andcalendarappointmentsdetailsto leveragetheworkability Theproductiscapableof retrievingandcalendaringpatrons’data,andboostdaily knowledgebriefing.Noggleaimstoramp-upsuch innovationsandsimplifytheindustrywithitsunifying abilities.

We are the knowledge library for the digital age. Stop Searching. Start Knowing.
Get Insights.
February 2018 37

PALAXO : Innovating the Future of Paperless Initiatives

Paperdocumentsandfiling cabinetshavelongbeenusedto organizeinformationinoffices, butthatdoesnotmeantheyarethe idealsolution.Officesworldwidehave beentransitioningfromphysicalto ElectronicDocumentManagement systemsformanyyears andnowadays businessesbegintorecognizethe immensepotentialclientfacing paperlessinteractionsandonline fulfillmentscenariosforsavingsin costsandresources.

However,goingpaperlesscannot happenovernight;itisaprocessthat takestimeandeffort,andmany businessownersareoverwhelmedby theprospectofmakingthisswitch.

Asintimidatingastheconceptmaybe, switchingtopaperlessinformation managementsystemsiscrucialforany businessthatwantstobecompetitive inthemodernworld.Thedemandfor DigitalTransactionManagement (DTM)appsandservices isincreasing exponentiallyasmorecompanies recognizeitsabilitytooffer convenienceofaccessandcontrolover criticalbusinessdatawhilepoweringa paperlessworld.

DTMempowersbusinessesand workerstostreamlineinternaland

externaldocument-centricbusiness processes andtobeonthesamepage oftheworkflow Theproliferationof advancedtechnologieshasfurther simplifiedthepaperlessmanagement scenariobydigitallymanagingthe flowandcontentprocessingof documents.Thisreducestheamountof time,moneyandhasslewastedin searchingforfilesandprocessingthem manually

PALAXO,thecompanybehindthe ™CIRCULARO Platform,catersto thisneed.Itenablesorganizationsof everysizetoexploitthepotentialof paperlessinitiativeswithoutthe complexitiesofatraditionalECM solution.

Fromitsinception,PALAXOhas strivedtobridgethegapbetweenthe greatuserexperienceofpersonalapps andthecomplexityofenterprise applicationsthatvirtuallyprohibit agility,innovationandtruebusiness responsiveness.

Thecompanystronglybelievesthat paperlessinitiativesbringspeed, agility,simplicityandsecurityto businesscommunications.PALAXOis representedbyagroupofcompanies focusingoninnovativesolutionsand servicesmainlyinthefieldsof

InformationManagement,Security andAnalysis.

Theyrelyontheirownresearchand developmentcentertoanticipateand followthelatesttrends,andtobuild highly-optimizedandfully-integrated turnkeysolutions.

BasedintheCzechRepublic, PALAXOiscurrentlyexpandingits cloud-basedandmanagedhosting offerings.Theyhavedesignedtheir platformtobehighlyscalable, NoSQL-basedandBigDataready,and arenowleveragingthemyriad advantagesbestowedbytheseoptions. Moreover,thecompanyprovides consulting,on-premisesdelivery,and managedservices.Theydelivertheir productsandserviceseitherdirectlyor throughdedicatedpartnersto governmentinstitutionsandleading organizations.

ACEOwithExtensiveExperience

Withover15yearsofexperienceinthe ICTbusiness,JosefNeumann shoulderstheresponsibilitiesof PALAXOInternationalasitsCEO. Initiallystartinghiscareerasa softwaredeveloperandtechnical consultant,Josefworkedhisway acrossvariousmultinationalcompanies inCEEregion.

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38 February 2018
MANAGEMENT Managing Director

Josefactivelyparticipatesinmanyinternationalprojects playingdifferingroles,especiallyrelatedtobusinessand managementconsultancy,tohelpbridgethegapbetween challengingbusinessneedsandemergingtechnologiesand solutions.Thisbreadthofexperiencehelpedhim understandthepotentialofmanygreattechnologiesand howtheycanbeeffectivelyappliedtomatchtheneedsof thekeystakeholdersandimprovethebottomlineoftheir business.

ThePh.DholderinAppliedInformaticshasspentthelast5 yearsofhisprofessionalcareerdevelopingprojectsin DubaiandisworkingcloselywithR&DteamsinEuropeto buildthenextgenerationDigitalTransformationPlatform, withagoaltobringsimple,smartandinnovativepaperless solutionstothemarket.

State-of-the-artOfferings

PALAXOisthecompanybehindtheCIRCULARO™ platform.Mostoftheirservicesarerelatedtopaperless innovationsofthe“lastmile”.

Typically,theyworkwithdifferent On-boarding applications andservices, eCorrespondence Management solutions, e-Signing, web-based digitizationof paper documents indifferentlocations.Theycoverthewhole interactionlifecycleofthislastmilefromwebandmobile forms,documentcollections,approvals,PDFtemplatesand electronicsigning,webscanning,andmobilecaptureetc.

PALAXO’suniqueadvantageisthattheycanprovideboth fully-managedhostedsolutionsandon-premises deploymentsasrequired.Businessusersaregladtosee that,inmostcases,theyareabletodeploythewhole solutiontotheirwebsitewithoutanydifficultiesin integrationwiththeirexistingITsystems.

Giventhecurrenttechnologicallandscapeandbusiness trends,PALAXOisfocusingprimarilyonintegratingsmart micro-servicesintotheirplatform.Thiswillleveragethe latestdevelopmentsinmachinelearningandnatural languageprocessing,thusmaintainingthesimplicityand efficiencyofpaperlessprocessing.

“Users should get a lot more help, guidance and overall insight where content processing is concerned and we would not be able to do that without artificial intelligence,” mentionsJosefNeumann.

FutureEndeavors

PALAXOiscurrentlyworkingonhowtoeffectivelyadopt thetremendouspotentialofBlockchaintechnologyinto nextgeneratione-signing,securedaudittrails,secured documentsharing,andsourcecontenttrackingetc.Working onseveralproof-of-concepts,PALAXOisassessingthe potentialofdifferentapproaches.

Josef Neumann CEO
February 2018 39
As an independent solution provider backed by our own R&D center, we are following the latest trends to design and build future proof solutions and to provide unbiased recommendations.

Should Innovation be Customer-driven?

Ihavesaid‘fasterhorses’?

fHenryFordhadquestionedpeoplewhattheywanted,wouldtheyreally

Intherealmsofbusinessandinnovation,HenryFordwasoneoftheworld’s greatestinnovatorsandaquotablearistocrat.Perhapsthemostfamousquote creditedtoFordgoes:“IfIhadaskedpeoplewhattheywanted,theywouldhave saidfasterhorses.”

ButtherearenosuchrealevidenceswhichcouldprovethatFordeverstated this,butwordsappliedtohimstillportraythattrueinnovationisdonewithout customerinput.ThoughoneofthemostsuccessfulcapitalistsinAmerican

40 February 2018

historyhadsaidit,itwouldn’tmake theproverbanymoreappropriate.

Infact,thereisapossibility,that customersmighthavetoldFord exactlywhattheywanted—explicitly, afastermodeoftransportation.They mightnothavetalkedabouttheneed foracombustionengine,butthat’sthe partofartandscienceofunderstanding customerfeedback.

Thecustomersdonotalwaysknowthe formfactorsthatareavailabletothem, andthat’sexactlywhereyour opportunityliestoinnovateandcash outyourinnovationasabusinessman. Clientsoftenunderstandtheirproblems andcommunicateenoughinformation thatyoucanusetogrowyourbusiness. Herearesomeinsightsonhowtoget optimizedcustomerfeedback.

EnquireThoroughly

Mostofthetimes,customersknow whattheywantbutareunableto articulateitproperly.So,youhaveto askprecisequestionsthatwouldallow youtocollectperceptionstobeused foryourinnovation.Studiesshowthat givingaclienttoomanychoicesoften netsyoupooranddisorganized feedback,butit’salsoimportantto givethemtheopportunitytobringup somethingthatyouhaven’tanticipated.

Youshouldalsoaskabouttheir personalorbusinessproblems.Never askfeature-basedquestions,ifyouare sellingandinnovatingwithtechnology forsmallbusinesses.Because,they aren’tthinkingabouttechnology features,theyaremorefocusedon makingmoneyandsavingtime.So,

alwaysaskquestionsaroundtheir problemstatementandthenbridgethe gapwithyourtalentandinnovation.

StatisticalAnalysisofNumbersand Behaviors

Atricktogetmorereliablefeedback indicatorsistostudythenumbersand behaviorpatternoftheclient.Ifyour clientskeepsayingtheyloveaproduct ingreen,butinstead,eachtimethey intenttobuyblue,thenalwaysstick withblue.Studyyourdataand behaviorspersistentlytomakesure thatthecustomers’wordsmatchtheir actions.

DistinguishbetweenDestructive CriticsandConstructiveCritics

Whileit’svitaltoconsiderallthe feedback,includingtheonefrom onlinecriticsandalsocustomer services,youneedtoexploremoreinto whoisgivingthatfeedback.For example,ifyouarereceivingposts aboutaproblem,takeadeepdigintoit andfindoutifit’sarealproblem.Ifit doesn’texist,disregardit.

Thesameinsightgoesforwants.A handfulofindividualsmaygowhiny wheelsforapersonalwant,butthat doesn’tsignifythatthebroaderbaseof clienteleswantsthesame,sodomore research.

Also,keepacheckonminions.These arethesamegroupofgofersthatkeep probingforsomethingorcomplaining together.Ifsuchathingishappening, theymightbejustaco-dependent groupoftrollsyouneednotworry about.Ifyouareobservingdifferent patronsgivingconcernedresponseand

inputsaroundthesameissues,that wouldbeconsideredmorereliable thanmanypostsorinquiriesfromthe samegroupofpeople.Theexception tothiscouldbewhenthegroupis well-thought-outinfluentialamong yourcustomerbase.

It’salwaysbeneficialtosolicityour feedbackthroughprivatesurveys insteadofpubliconessothevocal minoritydoesn’tswayyour community.

AlwaysSegregatetheRelevant Group

Togetabroaderscopeofresponses andvaluablefeedbacks,reachoutto yourbestexistinganddesiredtarget customers.Ifyouaren’tsurewhatand howyourcustomersthink,selectan evocativenumberofpeopleandask them.Surprisingly,customersaremore likelytoprovideyoufeedbacksifyou actuallyaskthem.But,firstassurethat theyaretruebuyersofyourproduct— iftherespondersaren’tgoingtobuy yourproduct,theirresponseswould neitherhelpyounorthem.

Conclusively,innovationcouldbe customerdrivenmostofthetimes,but weneedtoplaysafeandkeepour visionsclear.Baginallthe constructivecriticismsincewithout criticismthere’snosuccessand innovation.

February 2018 41
Costomer ‘N’ovation

The Phase of Document Management Soutions

Sincetheinceptionofcloudstrategies,thatbroughttheabilitytostoreandaccessdataatanywhere,andanytime,

theconceptssuchasTimeManagementgainedahighvalue,ResourceAllocation&Relocationbecamefeasible andtheoverallmarketvalueofthepractitionerorganizationsincreasedtremendously.

Among-stvariousprovisionsofthehightechnologyinnovationofourage,wecanidentifythethrongingarmof DocumentManagement.Inthepast,weallknowhowhecticthemanagementofnumerousdatathataredisseminated ondailybasiscanbe.Manyorganizationsalwaysloosevaluabledata,justbecausetheywerewrittenonapaper.Papers caneasilyburninfire,metalscanrust,butthecodesthatmakeupcloudanddigitalperipheralsofdocument managementareeternity

44 February 2018

Tech Trends

Thesecretbehindthegrowthofthedocument managementorganizationsofourageistheabilityto incorporatedigitalstrategies.Thisincludestherelocation oforganizationalandclientsdatatothecloud,and providinghigh-sensesecurityforthesame.

Thereare3keyfactorsthatwillfacilitatetheinnovation ofDigitalDocumentManagement: Consideringtheincreasingrateofinvestmentthatis flowingintotheDocumentmanagementindustry,and theover-allreturnthatisexpectedtosurfaceinthenear future,theorganizations whosemajor responsibilitytohelpthe massestomanagetheir dataareexpectedtobe regularlyinnovative,they shouldalwaysimplement newideasandalso integratestrategic methodstofortifythe thoughtsoftheirclients andthecorporateworld withsuretyofcapability.

1.DemandResponseandUserFriendlyTechnologies: Toavoidstayingmilesbehindinthecompetitivemarket suchaswehavetoday,organizationsmustasamatterof factshiftfrompapertodigital.Theyshouldchangetheir managementstrategiestoincorporateeverything technicallypossible.Ifyouareinhealthcare,thenyou mustimplementtheEMR/EHR concepts.Youmust helpyourpatientstoaccesstheirhealth-relateddataondemand.

Cloudintegrationisatermthatmustbekeenlyavailable totheeverynookandcrannyofyourorganization.When youhavedonetheneededofmigratefrompaperbased tocloudanddigitalmediums,thenyoushouldensure thattheaccessibilityofyourvaluablesiseasyand friendly.Itisimportanttowatchtheimprovementof yourorganizationalprovisionswhileincorporatingthe digitaltendenciessothateveryangleofyour organizationwillgrowunanimously

2.MergeStrategies,PartnerandCollaborateWhen Needed: Itismuchappreciatedthatyourorganizationcanhandle therequirementstomanagenumerousdataatago,butif

youwouldliketoexperienceahigherspeedandpossible feasibilityinyourmigrationanddatamanagement,you mightwanttoinvolvesomeotherorganizationswhoare expertsinthisprocess.

Digitalstrategyisnotjustabouttechnologies,butalso theabilitytothinkfastandimplementeffectiveideas whennecessary Thisvalidatestheneedtoinvolvethe creativestrategiesthatmaycomefromyourinternal employees.Teachthemhowtocorporatebetteratwork, sothattheresponseratetotheclientswillalsoimprove.

DigitalDocumentManagement isonthevirtualplatform,but therearepeoplewhoregulate therequirementsoftheorganic users.Soencouragean environmentthatwilleasetheir workflow.

3.HighSecurityand Customer-FocusedInnovation

Ifyouhavethetechnology, infrastructureandstoragespace, butthereisnoonethatisready topayforyourservices,what willyoudo?

Makingyourprovisionstobecustomer-focusedwill enableyourorganizationtoreachhighergoalsthatthey mayhaveset.Whileyouareexpectedtomakeyour storagesolutionstobemuchaffordable,easily accessible,andsociallyengaging,theneedforhigh securityandsuretyisalsorisingtothepeak.Digital documentmanagementstrategyincorporatesmoreof easycommunication,andon-demandresponseto disasterandthatisthereason,thenewageapproachto thisprovisionwillcontinuetoleadtheindustry

Competitioninthisindustryisobvious,butyourmodel ofapproachandbusinesspresentationcanmakethe difference.Youdoneedtoimplementtheunknown,but considerableintegrationofthetestedandtrusted principlesofdigitalstrategiescandothemiracle.The abovelistedareasofconcentration,ifeffectively considered,willsteeryourorganizationviaalucrative routeindocumentmanagementconcern.Takeaction whilethetimeabounds.

45 February 2018

MANAGEMENT

StepShot:

Simplied Manual Creation

StepShotisasimpleyetpowerful softwareforcreatingonline documentation.Itsimplifiesthe processandfillsarolepreviouslyonly possiblewiththehelpofSubject MatterExperts(SMEs).

Thecompanywasfoundedin2009as ashort,one-personproject.Hardwork andahugeteameffortshapedStepShot intoafully-fledgedcompanythat simplifiestheITdocumentation processthrougheffective,real-life solutions.

Thecompanywasofficiallyestablished inFebruary2016withitsheadquarters inTallinn,Estonia.‘StartupWise Guys’,theleadingB2Btech acceleratorinEurope,cementedthe projectandStepShothasnowgrownto serveover5000customersglobally

Thecompanywitnessedextraordinary progressin2017.Theteamexpanded multipletimes,unitingdifferentbut equallymotivatedpersonalitiesaround oneidea—creating a unique solution for employee onboarding and productivity.

Italsoreleasedanewproduct, StepShot Guides, andlauncheditasa dealonAppSumo.Thelaunchwasa commercialsuccessandreceived dozensofinspiringreviews.Now,the companyisplanningtorolloutanew versionoftheproductcalled StepShot Guides PRO,anupgradedall-in-one documentationsolution.

AbouttheTrailblazer

SashaReminnyi,Founder&CEOat StepShotisagreatexampleofagood teamleader.

Hehasanextensivetechnical background,including11yearsinIT, andknowshowtorunabusinesswell. Sashaunderstandsthatharmonious teamworkiskeytoreal accomplishments.Hefocuseson motivatinghisemployees,providinga comfortablemicro-climate,and allowingmaximumpersonalautonomy forself-developmentandworkingat themostconvenientpace.

Asisthecasewithmoststartup founders,Sashahasbeeninvolvedwith almosteverydepartmentofthe company Thisrequiresconstant learningandthatsuitsSasha’sagile approachverywell.

Theteamoperatesona‘Bestpractices’ principle: do research, compare different options, create an experiment, implement if it proves to be successful, and then analyze the results.

Theteamagreesunanimously,“Fun buttrue,manycandidatesopttojoin theteambecauseoftheirfirst impressionsspeakingwiththefounders ratherthanthejobofferitself.Several AppSumocustomersalsorevealedthat theydecidedtogiveStepShotGuidesa trybecauseSasha’sopennessand honestyimpressedthem.”

Acombinationofrevolutionaryideas, teamspirit,andSasha’sleader’s mindsettogetherwithconstantsupport ofhisco-foundersCOOOlgaReminna andTechnicalLeadDenys KorobeinikovensuresStepShot’s progress.

PopularRangeofProducts StepShot Manuals isanefficient manual-creationsoftwareusedfor technicaldocumentationbyITsupport experts,applicationmanagers,training specialists,HRdepartments,and consultants.Itisprimarilyintendedto servelargeenterprisesthatlackthe timetodocumentinternalstandard operatingproceduresforhome-grown softwareorintegratedenterprise solutionssuchasCRMsandERP systems.

StepShot Guides isatoolthatrelieson thesameideaofautomatingthe processofcapturingandtransferring knowledgebutisdesignedtobeused byawidertargetgroup-business people,bloggers,one-person companies,digitalmarketers,small businessowners,andsoftware developers.Whatunitesthemisa desiretolimittimesquanderedin explainingstandardproceduresand workflows.

StepShotGuidesisoftenusedfor employeeonboarding,software onboarding,creatingleadmagnets, teamcommunication,anddelegating tasks.

46 The Best Performing 10 Solution Providers 2018 DOCUMENT
February 2018

FromStepShotGuidestoStepShotGuidesPRO

Currently,theteamisworkingsimultaneouslyintwo directions-onconstantlyenhancingStepShotGuides throughsoftwareupdates,andondevelopingStepShot GuidesPRO,anewversionoftheproduct.

Thisversionwillincludeseveralhighly-anticipatedfeatures suchasaninbuiltprocessdiagrameditor,extended annotationpossibilities,andtheabilitytopublishaguidein DOC,HTML,andvideoformats.Itwillbecomeaunique all-in-onetoolinsteadoftheconventionalcombinationof severalapps.

Preparationstartedlongbeforeactualdevelopmentwithindepthcustomerresearch.Itisanotherbestpracticelesson theteamcanshare: conducting surveys and personally interviewing software users helps to establish long-lasting trust and decide on features to be implemented to really match users’needs.

EthicsthatSurpassPolicies

StepShot’steamalwaysdiscussesnewideasandteststhem internally.Itisonlyafterinternalapprovalthatthe developersmoveforward.Ifsomethingstilldoesn’tworkas itshouldorifcustomersdon’tliketheoutcome,theteam doesnothesitatetoinvestmoretimeinmarketresearchand clientfeedbacktodeveloptherightproduct.

StepShot’saudienceisquitediverse-dependingonthe product,customersvaryfromtrainingspecialists,IT consultants,andapplicationmanagerstosmallbusiness owners,digitalmarketersandsoftwaretrainers-basically

peoplewhoneedtodelegate.Theircommonneedisto quicklycaptureandeffectivelytransferknowledge.Thisis whereStepShotperformsmiracles.

TheteamwassurprisedtodiscoverthattheStepShotuse casesaremostlyrelatedtoeitherexternal(customer)or internal(employee)communicationandonboarding.Now, theyfocusonhowtomakethiscommunicationevenmore productiveregardlessoftheuser’soccupation,industryor scaleofbusiness.

AStunningExperience

Whenaskedaboutthemostmemorableexperiencesofar, theStepShotTeamimmediatelytalksaboutAtlassian.

One of our favorite experiences are connected with Atlassian. These guys were very open for external software vendors to join their ecosystem.

After we presented our product, we were offered a slot for promising products at the Atlassian Summit to be held a few weeks later. And that’s still not the end of the story!

During the demonstration, a man sitting in the first row screamed: “Shut up and take my money!” Who would have known that this guy was leading the IT Department at a giant US retail chain? A few months later, his company became our customer.”

47
Sasha
February 2018
StepShot’s automatic process capturing feature allows to shorten documentation delivery by as much as 80%! Simplicity, user-friendly interface, and hassle-free design make it so easy to use.

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