The 10 Fastest-Growing E-Commerce Solution Providers August2021

Personalized Approach The Future of E-commerce After the Pandemic Tech Commerce The Trendsetters of Industry

Editor’s Desk

The World Seems Small with E-commerce

Placeyourorder,pay,andgetitdeliveredtoyour

home!Whenyougetserviceslikethese,itbecomes worthbuyingmoreandexploringmoreofwhatecommercehasgot.Ifyouwanttosaveyourtimeandeffort onbusinessandincreaseyoursales,thentransformingyour businessintoe-commerceiswhatyouneedtodo.

Lifehasbecomemucheasierwithe-commercethroughits compatibleoptionsforthecustomers.Ithasenabledpeople tobuyavarietyoffreshretail,food,medicalproducts hassle-freeandassmoothaspossibleacrosstheworld. Geographylimitationisnomoreaproblemnow. Moreover,thee-commerceindustryhasreducedourefforts ofvisitingshopstobringthebestforus.Itcategorizes thingswithdetailingforcustomerssothattheycanhavea seamlessexperiencewhenevertheyenteranye-commerce store.

Withtheadvancementofe-commerce,theworldhas becomecloser,andthroughthistransformation,more customersandmoremarketshavegotanopportunityto grow.Thisplatformhassetanexcellentexampleofthebest useofhumanandmachineintelligencethatunderstandsthe importanceofincreasingcustomerneeds.

Thee-commerceindustryhasbecomeoneofthelargest customerbasesintheworld,whichcomparestonoother industry.Theproductsandservicesnotonlyvaryforretail buteveryplatformthathasthepowertoharness technology.Frommanagingprocessestoproviding services,e-commercecontinuestodrivemoreglobal workforce.

Ofcourse,therearechallengeswhenyouwillbeleading themostcutting-edgeandfastest-growingplatforminthe world.Butthat’swhatmakese-commerceproviders different;theybringthetransformationandareonthe missiontobuildthefutureoflocalizedbusiness.Thee-

commerceindustryisalreadyexpandingglobally, andthefutureoflocalbusinesseslookspromising. Itisagreattimeforentrepreneurstobeapartofthe e-commercebusiness.Theopportunitiesare tremendous,andmoreandmorecompaniesare beginningtheirjourneyine-commerceandare growing.

InthiseditionofThe10Fastest-GrowingECommerceSolutionProviders,wehaveenlisted businessesthatareofferingahelpinghandtoonline businessestogrowexponentiallywiththeirstate-ofthe-artsolutions.

Onthecover,wehaveSynder,apowerfulbusiness softwarethatautomatesasignificantpartoffinance managementandprovidesmoreaccurateandfast bookkeepingfore-commerceandSaaSbusinesses, createdbyCloudBusinessInc.Itisanaccounting automationsoftwaretailoredtohelpbusinesses accuratelyrecordandeasilyreconciledatafrom differentsaleschannelsandpaymentproviders,such asStripe,PayPal,Shopifyinanyaccounting software.

Youwillfindmoresuchcompaniesandtheir revolutionaryofferingsinthisedition.Withthatsaid, wecometotheendofthiseditorialnote. Lastly,donotmissgoingthroughtheCxO standpointswrittenbytheindustryexpertsandthe creativearticlesbyourin-houseeditorialteam.

HaveaHappyRead!

sourabh@insightssuccess.com

Sourabh More

CONTENTS

COVER STORY

E-cargo e-cargo.co.il

FreedomPay freedompay.com

KeelingsKnowledge keelingsknowledge.com

FeaturedPerson

EitanVarman CEO

TaylorDurovsik AssociateDirector, Marketing& Communications

E-cargoofferscomprehensiveglobale-commerce&logistic AirandOceancrossbordersolutions,internationalforwarding, customsclearance,multi-vendorlastmileservices,Drop shipments,flexiblepaymentsoptions,returnssolutionsand smartaddedvaluelogisticservices.

FreedomPayisacompanythatprovidespaymentsplatformasa service.

EamonnFlynn CEO

KerridgeCommercial Systems kerridgecs.com

LimeSpot limespot.com

Lionbridge lionbridge.com

IanBendelow CEO

TheKeeling'sfamilyhavebeeninthefreshproducebusiness forthreegenerationsdatingbackto1926andhavebeen developingsoftwareexclusivelyforthisindustrysincethe 1980s.

KerridgeCommercialSystems(KCS)providesspecialist software,servicesandsupporttodeliverfullyintegratedtrading andbusinessmanagementsolutionstotrade,wholesale, manufacturinganddistributioncustomersacrosstheworld.

AidinTavakkol Founder

LimeSpotisaneCommerceconversiondatanetworkthat increasesconversionsforonlinemerchants.

JaimePunishill CMO

MichaelAstreiko CEO Synder synder.com

Teleperformance teleperformance.com

Zebra zebra.com

ZigZagGlobal zigzag.global

DanielJulien CEO

AndersGustafsson CEO

Lionbridgepartnerswithbrandstobreakbarriersandbuild bridgesallovertheworld.

Synderisapowerfulbusinesssoftwarethatautomatesa significantpartoffinancemanagementandprovidesmore accurateandfastbookkeepingfore-commerceandSaaS businesses.

Teleperformanceisagloballeaderinsolutiondesign,business optimizationstrategies,front-officecustomersupport,and back-officeserviceslikefinance,accounting,collections,and techsupport.

Zebrabuildsenterprise-leveldatacaptureandautomatic identificationsolutionsthatprovidebusinesseswithoperational visibility

AlGerrie Co-founder&CEO

ZigZagGlobalisasoftwaresolutiontohelpecommerce retailersmanagereturnsdomesticallyandglobally

Michael Astreiko CEO Synder

HeadquarteredinSanFrancisco,UnitedStates, CloudBusinessInc.wasfoundedin2016asa businessandfinancialsoftwarecompanythat developsandsupportsfinancial,andaccountingsoftware forsmallandmid-sizebusinessesandaccountants.Witha strongbeliefthattechnologycanhelpbusinessesmanage theirfinancesbetter,smarter,andfaster,CloudBusiness Inc.createdasmartsolutionintheformofSynder.

Synderisapowerfulbusinesssoftwarethatautomatesa significantpartoffinancemanagementandprovidesmore accurateandfastbookkeepingfore-commerceandSaaS businesses.Itisanaccountingautomationsoftwaretailored tohelpbusinessesaccuratelyrecordandeasilyreconcile datafromdifferentsaleschannelsandpaymentproviders, suchasStripe,PayPal,Shopifyinanyaccountingsoftware.

ImaginehavingShopifyandAmazonstoreswithmany differentpaymentgateways,andyouwantthemtobeeasily reconcilableinyouraccountingsoftware.WithSynder, businessescanhavedetailedtransactiondatafromvarious sourcesconnectedtotheire-commerceshopaccurately recorded,categorized,andliterallyreconciledinone-click.

AWay-OutSolutionforBusinesses

Thebestsolutionforbusinessowners,whodon’twantto spendtoomuchtimeandeffortonmanualbookkeeping,is toconsiderconnectinganaccountingautomationsoftware, suchasSynder.Itautomaticallyimportshistoricaland ongoingsalesintobooks,providesdetailedinformation abouteachpayment,andallowsreconciliationinjusttwo clicks.

Whenyourbooksare100%accurate,youcanbesurethat youwillnotunderpayoroverpaytaxes,orwronglyplan annualandmonthlyexpenses.Synderhasmadecreating financialreportsquickerandeasier.Itcollectsthedetailed paymentdatathatisessentialforaccuratereportsand createsthemainfinancialstatementsregularlytotrackyour businessprogress.

Inanutshell,Synderhelpsto: Ÿ Automatethebookkeepingofyourtransactions; Ÿ Reconcileyourbooksinoneclick; Ÿ Connectallsaleschannelsandpaymentgatewayswithin oneinterface; Ÿ Providesyouwithdetaileddataforsales,tax,andother necessaryreports,includingP&Landbalancesheets.

DistinguishedCharacteristics

Belowarethesomeofthecharacteristicsthatdefine Synder:

Smart Automation

Synderautomaticallyrecordsandcategorizestransactions fromallyouronlinepaymentande-commerceplatformsin youraccounting.Capturingnecessarybusinessdetailssuch asitemandcustomerinfo,tax,shippingandprocessing fees,locations,andmore,itprovidesyouwithinstant, detailed,andaccuratereportsforbusinessanalysisandtax filing.Moreover,byusingSynderSmartRules,youcan customizeaccountingprocesseswhereyouneedit.For example,youcanapplytaxesbasedontheshipping locationautomatically,andSynderwilluseitasarulefor allrelevantfuturesyncs.

Super Easy Payment Processing

WithSynderInvoicing,youcaneasilycreateandsend invoices,offeringawidechoiceofpaymentmethodsto yourcustomers,includingcreditcardpayments.Thus,you makepaymentssuperconvenientforcustomers,and thereforerampupthepaymentfulfillment.Also,simple paymentlinkshelpyouturnANYofyoursocialmedia pages(likeFacebook,Instagram,etc.)intoacheckoutpage withbothone-timeandrecurringpaymentoptions,allowing youtogetpaidinstantly.Thecherryontop-allyour paymentinformationgetsintotherightplaceinaccounting rightaway,automaticallyclosingopeninvoices.

One-click Reconciliation

Synderallowstoreconcilethesynceddatainyour accountingbooksandkeeptrackofanymistakesifsuch occur.Ifeverythingiscorrectthedifferencebetweenyour accountingplatformandactualbalancewillequalzero.

Extended List of Integrations

Synderintegratesmultiplesaleschannelsandpayment processorssuchasStripe,Square,PayPal,Shopify, Amazon,eBay,Etsy,Ecwid,Authorize.net,PinPayments, BigCommerce,WooCommerce,andGoCardless.Youcan synchronizealltheseplatformswithin asingleeco-system andunderoneaccount.Theprocessrunsautomaticallyin thebackground,withnoneedtologintostart synchronization.

Solution for Both, Business Owners and Accountants

Synderisauniversalsolution.Itsuitsownersofecommercebusinesseswhoneedtoreceive,process,and manageonlinepaymentsusingaminimalsoftwareset. Also,Synderisasolutionforbookkeepersandaccountants thatneedtoeliminateagreatdealofmanualdataentry Usingtheorganizationsfeature,accountantscanmanage multipleclientswithinonesingleinfrastructure.

LeadingthePack

AttheforefrontofthesuccessofSynderisMichael Astreiko,CEOandCo-FounderofCloudBusinessInc. Michaelisaresults-orientedentrepreneurwitha10years developerbackgroundandaFinTechbusinessexperience. Heisdrivenbyhispassionfortechnology,ITarchitecture, customer-centricdevelopment,andbuildingateamofrock starsthatarereadytodriveitallforward.

ProvidingQualityatAffordablePrice

Atthemoment,MichaelmentionsthatSynderhasseveral maincompetitorsinitsbusinessarea.“Unlikeour competitors,weprovideeasytouseonespotaccounting withthelargestnumberoffeatures,”hesays.Synderhas theedgeinmorepreciseanddetailedsynchronizationand allowsuserstosynceachtransactionseparately.For example,ifyousellviaShopifyandgetpaidviaStripe, Synderwillcorrectlyandfullycollectthedatafromboth platformsandautomaticallyrecordallthedetailsinbooks. Thisgranularsynchronizationfrommultiplesourcesalso providese-commercebusinesseswiththeabilityto accuratelytrackinventory.Inaddition,Syndersupports multicurrencypaymentsynchronizationthatallowsusersall aroundtheglobetoworkwithalltypesofcurrencies conveniently.Furthermore,theSyndersmartruleengine allowsuserstofillinmissinggapsintheirbooksbasedon indirectconditions,forexample,toautomaticallysettax basedonthelocationorapplyacategorybasedonthe productname.Andlastbutnotleast-therollbackfeatureis

awinthatisdesignedtoconstantlykeepthebookssafe,if theywanttochangeorre-syncthesales.

HelpingBusinessesMoveOnline

Whenaskedabouttheimpactofpandemiconbusinesses, Michaelopinesthatthepandemichasmadeithardforsome businessestomovetotheonlinemodelinthechanged reality Alotofcompaniesdidnoteventhinktheycould existasanonlinebusiness.Thatiswhy,Synderputsalotof effortintohelpingthemfindasolutiontosuccessfullymove theirbusinessprocesses,includingaccounting,onlinewith minimalresources.

MichaelhighlightsthatSynderhasamazingexpansion plansforthecomingfuture!Thecompanyisplanningto strengthenitspositionsintheUS,UK,Canadaand Australiamarkets,aswellastoextendthelistoffeaturesto coverallneedsandpainsofe-commerceandSaas businesses.

Michael says, “Synder makes the data flow of your business as easy as possible. And we’re sure we can do more in the future!”

Jaime Punishill Chief Markeng Officer Lionbridge

BridgingtheCommunicationGapbyTranslating andLocalizingAllContentintheWorld

Connectingthedotsorbridgingthecommunication gapisoneofthemostessentialpillarsof expandingbusinessglobally.Itisessentialfor successfulbusinessestobuildbridgestoconnectwithlarger audiences.Globalexpansionisattheheartofstrategic plansofmostorganizationstogrowrevenue.Atthesame time,companiesareleaningintothevalueoftheirbrand andwiththat,ensuringbrandconsistencyandcompliance; creatingahighquality,consistentcross-channelcustomer experience;andfocusingondigitaltransformation.

Lionbridgepartnerswithbrandstobreakbarriersandbuild bridgesallovertheworld.For25years,ithashelped companiesconnectwiththeirglobalcustomersand employeesbydeliveringtranslationandlocalization solutionsin350+languages.

Lionbridgehastheskills,expertise,andglobalscaleto provideend-to-endsupporttohelpfirmsefficiently, maximally,andquicklygrowinmultiplemarkets.Jaime PunishillistheChiefMarketingOfficeratLionbridge. Jaimeisaninnovativemarketing,channel,andproduct executive.Hehasaproventrackrecordforfindingblue oceanstrategiesanddeliveringscalablebusiness operations.Heisexpertinoperationalizingdesignthinking, translatingnewconceptsandtrendsintoworkablebusiness plansandoperations,anddeliveringpragmaticinnovation withinalargeenterprise.

RedesigningandSupportingLocalizationWorkflows

Lionbridgecanhelpfirmsoptimizetheirglobalexperiences byredesigningandsupportingtheirlocalizationworkflows, helpingthemsetupandoperatetheircontentanddigital techstacktoproducemultilingualandmultimarketcontent andexperiences,andhelpingthemleveragelinguisticAIto produceevenmorecontentandexperiencesformore

languages,morecustomers,moremarkets,onmore devices.Throughitsworld-classplatform,Lionbridge orchestratesanetworkofpassionateexpertsacrossthe globewhopartnerwithbrandstocreateculturallyrich experiences.Relentlessinitsloveoflinguistics,the companyusesthebestofhumanandmachineintelligence toforgeunderstandingthatresonateswiththecustomersof itsclients.

“

Our vision is to support the digitization of the universe; the digitization of content and the way people consume native content through digital media.

“

FacilitatingBusinessinNativeLanguage

Lionbridgehasevolvedtobecomeoneoftheworld's largest,mostexperienced,mosttrustedtranslationand localizationpartners.ThatwasitsfounderRoryCowan’s vision.Hesawthattheworldwasgoingtobecomemore digital,andthatthischangewouldleadtoanexplosionof contentcreationanddigitalexperiences.Butthatcontent andthoseexperienceswouldn’tbeaccessiblebymost peoplewithoutaquantumchangeinthetranslation business,bothinitsscaleandapivotfromtranslating wordstocapturingexperiences,orwhatisnowcalled localization.

Lionbridgebelievesthateveryconsumershouldbeableto conductbusinessintheirnativelanguage.Itsvisionisto

translateandlocalizeallthecontentintheworld.Whileit's beenaslowerjourneythanperhapsanyonethought25 yearsago,theemergenceofAI,othertechnological developmentsandtheglobalizationofconsumerbehavior bringitclosertothatrealitythaneverbefore.

HarnessingTechnologyforScale-basedGlobal Experiences

Lionbridgeprovidesmoreservices,inmoreverticals,in moremarketsthananyoneelse.Thatbreadthofexperience anditscapabilitiesareamongitskeydifferentiators. CompaniescometoLionbridgewhentheyneedtogetthe exacttargetcontentqualitywiththespeedandscalethat today’sglobaldigitaleconomydemands.Notonlywas Lionbridgefoundedontheinnovativeideaofmelding translationandmultimediaandsoftwareproduction processes,butitalsohastheutmostexperiencewithAIpoweredtranslationtechnologyandhowtoharnessthat technologyforscale-basedglobalexperiences.From supportingmultimarketcontentoptimizationtomultilingual virtualevents,toomnilingualandomnichannelcustomer support,Lionbridgeisknownworldwideasthepartnerthat supportseveryelementofcompanies’globalcustomer experiencejourney.

SupportingGlobalizationofE-CommerceWithEvolved LocalizationServices

Jaimestatesthatthelocalizationbusinessstandstobenefit astheworldcontinuestodrivemoreglobalcommerce.He saysthatitisagreattimetobeanentrepreneurinthis business.Therearetremendousadvancesinthetechnology thatundergirdshowonelocalizes,whatonelocalizes,how fastonecanlocalizeandhowwellonecanlocalize.And, manycompaniesareatthebeginningoftheirjourney As morecompaniesbecomeglobal,theneedfortheirservices willgrow.Jaimeadds, “It’s a fantastic time to look for new ways to power localization and to support the globalization of e-commerce and commerce.”

BuildingStrongLocalizationEcosystemPlatform

Lionbridgeisakeypartofthelocalizationecosystem.Itis attunedtothelinguistcommunity’shealth,fromhelping linguistsupskilltofindingwaysforthemtoparticipatein keyactivities.Forexample,itisalongtimesupporterof TranslatorswithoutBorders,whichhelpsprovidelanguage servicesinplacesthatdon’thavealotofcommercialor governmentaltranslationcapabilitiesortranslationassets.It

hassupportedmanyorganizationsthatarelikethatoverthe years,anditwillcontinuetosupportthem.

Theindustryhasbeenbuiltasaseriesofold-line,closedloopedsystems.Lionbridgespendsalotoftimethinking aboutpivotingitssystemsintoaplatformthatcanconnect andintegratealotofdifferentproviderswhocanaddvalue andcontributetothetranslationandlocalizationof everythingforitscustomers.

BuildingFutureofLocalizationBusiness

Lionbridgeiswell-situatedcompetitivelytoseethekey challengesfacingthemostcutting-edgeandfastest-growing companiesintheworld.TheypushLionbridgetodothings better,faster,cheaperanddifferent.Itisproudofits partnershipwiththemtobringaboutgreatdevelopments andbuildthefutureofthelocalizationbusiness.In upcomingyears,JaimeseesLionbridgeonamissionto growsignificantly

Lionbridge’sgoalistogroworganicallyandtobeasbigas someoftheothercompaniesthathavegrowninorganically Jaimebelievestheywillonceagainbethelargestlanguage providerinthemarketwithinthenextfiveyears.

ImplementingEfficientLanguageTranslation Workflows

“Somanycampaignslaunchedatthesametime,which wouldnothavebeenpossiblewithourprevioussetup.”— VolvoCars,onitsmovetomaketranslationacentralized processanditsworkwithLionbridge,whonowcompletes alltheirtranslationsforalllanguages

“ThetechnologyLionbridgebringstothetablehelpedusto implementanefficienttranslationworkflow Theaccount teamhasbeenexcellent.Theyarealwaysreadytojumpto supportourgoals.”—RoyalCaribbeanCruiseLines.

“OurpartnershipwithLionbridgeenablesustoserve patients,CROs(ContractResearchOrganizations)and sponsorsfasterandmoreaccurately.”—Clincierge

Personalized Approach

Whileprogressivegrowthofthee-commerce industrywasobservedbeforetimesofCovid19pandemic,thisindustrywitnessedahuge growthduringtheunprecedentedtimesofpandemic.The rapidlyspreadingCoronavirusradicallychanged consumers'behavior,whichforcede-commercecompanies tospeeduptheirdigitalservices.Manystoreswereoff duringthepandemic,andconsumerswerealsolocked duringtheirhomesinthepandemic.Duringthetimesof pandemic,manyconsumersshiftedtheirpurchasinghabits. Theyshiftedtoonlinepurchasingasitwasthemost accessibleandsafeoptionforthemduringthepandemic. PandemicacceleratedtheadoptionofE-commerceas consumersworldwidestartedbeingmorereliantonecommerceforpurchasingeverythingfrombasicgoodsto holidaygifts.

Onlineshoppingisgrowingasmoreconsumersare becomingcomfortableandhabituatedwithonline purchasingafterayearofpandemiclockdownexperience. Consumersareexperiencingtheconvenienceinonline shopping.Manyconsumersrealizedthebenefitsofonline purchasing,andthus,thee-commerceindustryisgrowing rapidlythanbefore.Asinternetconnectionisgettingeasily availabletomanypeople,geographicallocationhasbecome lessrelevant.Withe-commerceservices,peoplefrom anywherecanorderwhatevertheywant,andtheycan receiveitwithoutvisitinganywhereandwithoutwasting theirprecioustime,whichcanbeutilizedintheir constructivework.

Duringthepandemic,e-commercegiantsexperiencedhuge growth.Smallbusinessesthatwerenothavinganonline presencewerehithardduringlockdowntimes.They realizedthatthee-commercebusinesswouldbetheir lifelineinthefuture.SMEownersalsoincreasedtheir onlinepresenceduringthetimesofpandemic,andnowthey arealsoopentotradinginthelargerpartoftheworldand arenotlimitedtojusttheirshops.Theincreasedonline presenceofbothbusinessownersandconsumersis resultingintheexponentialgrowthofthee-commerce industry.Thistrendwillcontinuetogrowandincreasein thefutureastheworldisbecomingmoredigitalized.

ManytechnologieslikemachinelearningandArtificial Intelligenceareplayingahugeroleinshapingthefutureof thee-commerceindustry.Onlineshoppinggetsrealwith theuseofthesetechnologies.Thoseretailerswholeverage thesetechnologiesefficientlyandeffectivelywillbeableto buildahugereputationandbrandloyaltyfromconsumers fortheyearstocome.Artificialintelligenceandmachine learningtechnologiesenhancethecapabilitiesofretailers andbusinessownersandincreasetheconveniencesof consumers.

Thee-commerceindustryishelpingsmallretailersthrivein thepost-pandemicworld.Thosewithawell-established onlinepresencewillbeabletothriveandgrowlargerinthe comingtimes.

Asthee-commerceindustryisgoingtoincreaserapidly, therewillalsobepressureonretailerstoprovideagreater customerexperience.E-commercecompaniesinthefuture willhavetoincreasetransparencyaroundcheckout processes.Theywillneedtoprovideuser-friendlywebsites andapplications,anaccessibleapproach,freeshipping,and fasterdeliveryofproducts.

Moreover,e-commercecompaniesshouldalsoprotectthe privateinformationofconsumersthatisavailablewith them.Theyshouldfacilitatesecuredpaymentsaswellasa simpleandquickrefundpolicyforconsumers.E-commerce platformswillhavetobepreparedtohandletheincreasing numberofonlineconsumers.Theseplatformsshouldbe user-friendly,easytonavigate,andintuitive.Organizations willhavetobemoreinnovativeandcreativeinoptimizing consumerexperiencebycreatingoutstandingshopping platformsandenhancingtheconsumerexperience.

Thedominationofe-commerceisinevitableinthefuture sinceonlineshoppingisbecominganormalloverthe world.Companiesshouldinvestine-commerce developmentforthepurposeofdeliveringrevolutionary servicestoconsumersintherapidlygrowingdigitalworld.

The Future of E-commerce

After the Pandemic

The Trendsetters of Industry

Sincethefoundationofe-commerce,wesee companiesreapingthebenefitsofitglobally.Andthe resultshaveexceededtheexpectationsofthe businessownerswhohadstartedtheircompanyfrom scratch.Thereasonis,itconnectscompaniestoa worldwidenetwork–everythingfromoneplace,atone click.Itistheperfectfitfortheneedsofeveryone.For example,ifyouwanttobuyshoes,youcanorderthemright away,andthenextthingisitgetsdeliveredtoyour doorstep.

E-commerceisabigworldwhereeveryonehasequal opportunitytocomeupwiththeirstart-upidea.Companies likeAmazon,Alibaba,andeBayaretheleadingexamples ofit.

Eventheconsumerswantservicesonlineasitbecomes accessibleforthemintoday’sbusyschedule.Through advancedtechnologieslikeAIandCloud,thee-commerce industryisbuildinganetworkofpassionatesolution providersacrosstheglobe.

Theworldisbecomingmoredigital,andthustheshiftfrom traditionalbusinessestodigitalisnowpartofthe transformation,whichwillbringthemclosertotheglobal world.Withthisshift,companiescanprovidemoreservices inmoreverticalsandinmoremarketsthanothermediums. Itisnotjusttheinnovationbehindthefoundationofecommercebutalsoitspowertoreachcustomersinthe rarestpartoftheworldthatiscaptivating.

E-commerceisakeypartofthebusinessecosystem, helpingentrepreneursupskillandbuildtheircareerstoa

full-fledgedbusiness.Theplatformallowscustomersto customizeitaccordingtotheirneeds.Itprovidesarangeof optionstocustomersfromdiverseproducts–color,sizes, pre-sales,andpost-salessolutions.Manyorganizations haveunderstoodthepotentialofe-commerceandare adoptingitintheirbusinessmodels

Ayearofanunprecedentedpandemicwherephysicalshops struggled,e-commercefilledthatgapwithsignificant results.Whereothercompaniesandbusinessowners sufferedhardshipsdigitally,e-commercecompaniesmade theirmark.Thee-commerceindustrycontinuedtostay aheadofthecompetition.Though,thereweresome restrictions,asonlyessentialproductswereallowedtoship, butlookingattheoverallscenario,wecanconsiderthatecommerceisheretostay,andcustomersexpectmore.

Moreover,e-commerceisthesolutiontocatchupwithsuch alargepopulation'sgrowingneeds.So,whilewetakeabig leapwiththechangingtimes,e-commerceshouldalsotake astepforwardinsustainability,reducingcarbonemissions. Theenergy-efficientprocessthroughoutthee-commerce functioninglikee-vehiclesandenvironment-friendly productsshouldbefollowed.

Ecommercewillcontinuetodominatetheindustry,growing andlookingfornewwaystoreachcustomers.Theworld willbealotmoreinterestingplacewithininthenextfew years,lookingattherateoftransformationwearegoing through.

Enabling Returns Management Seamlessly

Itdoesn’tcomeasasurprisethateCommercehas becomewidespreadglobally.Everyday,millionsof productsareboughtandshipped,andconsumersare spendingmoretimebrowsingonlinethaneverbefore.It’s essentialforonlineretailerstokeeptrackoftheirsales efficientlyandeffectivelyiftheywanttotapintothisglobal demand.Yetdespitethesurgeinonlineshopping,onepart oftheeCommercejourneystillcausesapainpointtomany retailers—managingtheironlinereturns.ZigZagGlobal providesaSaaSplatformtohelpeCommerceretailers managereturnsbothdomesticallyandglobally.The companyunderstandstheimportanceofstrong communicationinthereturnsprocesstoretainloyal customersandgrowsalesrevenue.

AlGerrie,theCo-founderandCEObuiltZigZagGlobal after20yearsofexperienceasaretailer.Heknowsthe issuesandchallengesfacedbyretailersmanagingtheir onlinereturnsfirst-hand.

MappingtheOutline

ZigZagGlobalwasfoundedin2014.Sinceitsinception,it hasbecomeagloballeaderinreturnsmanagement, providingsoftwaresolutionstohelpeCommerceretailers managereturnsallaspectsofthereturnsjourneyproviding fulltransparencyanddatainsightsforglobalretailers. TheZigZagplatformconnectsretailerstoaglobalnetwork of220warehousesandmorethan450carrierservicesin over130countries—allfromasingleintegration.The companyusespredictiveanalyticstounderstandthemost cost-effectiveandenergy-efficientroutetocalculateifa retailershouldholdandresellreturnedproductsinlocal marketsorbringthembackviaconsolidation.

ZigZagdeliversthebesttechnologyandserviceto transformthereturnsexperienceglobally Themissionisto reducethecost,waste,andfrictionassociatedwithreturns, boostcustomerloyalty,andmakeretailersmoreprofitable andsustainable.

StayingAheadoftheCompetition

ZigZag'sonlineretailer-brandedportalnowallowsusersto exchangeanyitemintheinventorytheywishtoreturnwith anotherfromtheretailers’catalogue.Theplatformwill providethecustomerswithvariousappropriatereplacement options,rangingfromdiversecoloursandsizes,whichthe retailerhasinstock.Afterthecustomerhasselectedtheir mostconvenientcarrierservice,thechosenexchangecan besentimmediatelyfollowingthefirstscanfromthepost office,drop-offlocation,orcourierservicecollection.

Itisestimatedthataround£600mworthofproductsbought overBlackFridayandCyberMondayintheUKwastied upinreturnloopsbythemiddleofDecember,highlighting theissueofmissedrevenuebynothavingitemsinstock whenneeded.Thedynamicexchangesfunctionalitywill directlytargetthisissue.AsZigZag'sreturnsprocessis digitised,retailerscanknowwhat,whenandwherestockis comingback,andtheplatformcanusethisinformationto generateexchangeoptions.

ZigZagisalsodevelopingasolutiontopromotecustomer retentionbyofferingarefundtogiftcardoption. Returningtogiftcardsalsohastheaddedbenefitof discouragingthoseonlinedineanddashfraudsters.It'sfar hardertoproveacustomerhasbeenintentionallyfraudulent iftheyrarelyusethesameretailertwice.Returningtoagift

Co-founder

Al Gerrie

& CEO ZigZag Global

cardcanallowyoutoofferagenerousreturnspolicy, keepingloyalcustomershappywhilediscouragingthe individualswhotrytotakeadvantageoftheonlinesystem forfraudulentgain.

TheGood,TheBad,ThePandemic 2020wasundeniablyachallengingyearforphysicalretail worldwide,howevertheclosureofstoresgaveonlineretail amassiveboost.

Facedwithunprecedenteddemand,onlineretailersmay havestruggledtocopeinitially,butthosethatexpanded capacityreapedsignificantbenefits—andwillcontinueto doso.Thosewitharobustonlinepresenceandastrong reputationfordeliveringandfulfillingorderswerenaturally boostedbytheflockofnewcustomersfrombricksand mortartoonline.

Somesignificanttrendsbecamehugelypopularduringthe lockdown,suchasincreasingsalesinloungewear, sportswearandhomestudyproducts.

“As a business, we encouraged all employees to work from home, giving them the tools and resources to do so seamlessly,” saysAlGerrie.

AWaveofDigitalisation

AccordingtoAlGerriethepandemicforcedretailersto becomemoredigitallycapableandflexibletomeetand exceedtheircustomers’expectations.

Manybrandsevolvedoverthelastyear,rampingup capabilities,offeringpersonalisedexperiencesand discounts,andprovidingmoredeliveryoptions.

Unsurprisingly,collectfromhomewasalotmorepopular In fact, 87.5%oftheUKpopulationarenowdigitalbuyers

(eMarketer),with49%ofconsumerssayingtheyshop onlinemorenowthaneverbefore(Forbes).

Astheeffectsofthepandemiccontinuetorecede,it'sclear thattheretailindustryneedstocontinuetoinnovate.For retailersthatwerethekingsofonlinepre-pandemic,other brandshavestartedtomaketheirmark.Theymustnow continuetoinvestindigitalandcustomerexperiencetostay aheadofthecompetition.Whetherit'spersonalisation, fasterdeliverypromises,morestraightforwardreturns,or augmentedrealityapps—thenewlevelofeCommerce looksheretostay,andconsumerswillstarttoexpectmore.

SustainingNatureinEnergyEfficientWay

SustainabilityhasbeenattheheartofZigZag'sbusiness sinceitsconception.Thereturnssolutionallowsretailersto takeagreenerstepforwardfrompromotingthecircular economytoreducingcarbonemissions.Thecompany partnerswithmarketplacesworldwidetoallowreturning goodstoquicklyberesoldinlocalmarkets,ensuringthey takemoreenergy-efficientroutesbackthroughthesupply chainandkeepthemoutofthelandfill.

ZigZag'spaperlesssolutionalsoremovestheneedfor retailerstoprovidelabelsintheboxintheiroutbound orders.Usinganonlinepaperlessportal,suchasZigZag, ensuresthatconsumersdonotthrowawayunusedreturn labelswithsatisfactoryorders.Thosewhodoneedtoreturn caninsteadusethepaperlessoption,whichpreventsthe needtoprintoutbigA4sheetsofpaperathome,reducing paperwastagebyaround60%forretailers.

IntheForeseeablefuture

Inconclusion,AlGerrieexpressesthatonlinereturnswill continuetodominatethelandscape.eCommercegrewby around50%overthelastyear,andthatnewlevellookshere tostay.Naturally,returnsareaninevitabilityofshopping onlineasthebedroomtakesontheroleofthefittingroom.

Thecompany’srecentRetailReturnsStudy2021foundthat 79%ofpeoplecheckthereturnspolicypagebefore purchasing,with42%abandoningtheirbasketiftheydon't likewhattheysee.So,therewillalwaysbeaneedfora returnssolutioninthemodernretailworldastheycontinue toimpactpurchasingdecisions.

ZigZagstartedintheUKandhasspreaditswingsglobally. TherecentacquisitionbyGlobalBluewillcontinuetohelp thecompanygrowinternationally.Avastareaforexpansion willbetheUS.ZigZagalreadyseeshugevolumescoming throughitsplatformfromtheUS,andithasthepotentialto beitsbiggestmarketwithinthenextfewyears.

ON-DEMAND DELIVERY APPS

x Types of Apps & Their Role

Theon-demanddeliveryappisanewbusiness

offeringthatisrapidlygainingtractionacrossthe world.Entrepreneurscompeteallovertheworldto givenonstopsolutionsforanydoorstepserviceusingthe appbuiltfortheircompany

On-demanddeliveryapplicationsprovideaplethoraof opportunitiesforbothusersandcompanyowners.

On-demanddeliveryapplicationshavemadeourlifeeasier andmoreconvenientthaneverbefore.Forquitesometime, theyhaveservedasthefoundationforawiderangeof businessesrangingfromtaxidispatchapplicationstohome careservices.So,we'llgothroughtheirfundamental categories,benefits,andmore.

On-demanddeliveryservicesareexperiencingasurgein popularity.Duringthepandemic,on-demanddelivery companiessuchasUber,Bolt,andLyfthavemorethan doubledtheirrevenue.

Platform-to-consumerdeliveryrevenueiscurrently$70,741 million,accordingtoStatista.com.Expertspredicteda yearlyincreaseof8.2percentevenbeforethecoronavirus.

Peoplehave24/7accesstoawiderangeofprofessional servicesandcommoditiesbecauseofon-demanddelivery applications.Food,clothing,maids,anddogwalkersareall justaclickaway.Furthermore,userpenetrationofondemanddeliveryappshasreached9.5percent,and expenditureontheseapplicationsisincreasingacross sectors.

WhatIsOn-DemandDeliveryApp?

On-DemandDeliveryAppreferstotheappthatservesasan interfacebetweentheclientandtheserviceproviderforall doorstepservices.Theterm"on-demanddeliveryplatform" or"software"referstoasetoftechnologiesthatenablesa companytoacceptanonlinepurchaseandproviderapid deliveryofitsitemsviaahighlyefficienttransportation system.

Itenablestheclienttosignupfortheapp,searchforthe desiredgoods,payonline,andplaceanorder.Theprogram thenstartsprocessingtheorderbysearchingforand matchingdeliverypersonswhocancompletethedeliveryin thelowestamountoftime.

Itallowstheconsumerandthecompanytofollowthe driver'sexactpositionandgivesthecustomerthechanceto reviewtheirentiredeliveryexperience.Allofthesetasks arecompletedonasingle,integratedplatform.

BenefitsofOn-DemandDeliveryApps

Someofthebenefitsofon-demandappsfollow:

Fast

Incomparisontotraditionaltechniques,on-demand applicationsmaketheentireprocessofobtainingaservice faster Withthetouchofabutton,youmaysearchfora service,bookone,andpayforit!

Convenient

Theon-demandappsarereallyalotmoreconvenientand easytomanage.Theyareaperfectplatformwheretheusers cantrackthestatusoftheirorders,makepaymentthrough themeanstheyarecomfortablewith,andgettheirservice deliveredmuchquicker

Cost-Effective

Asaconsumer,on-demandapplicationsallowyoutosavea significantamountofmoney.How?Customersmayselect fromavarietyofapplicationsavailableonthemarketto chooseonethatprovidestheserviceatalowprice.Running abusinessthroughanappalsosavesalotofmoneyfor businessowners.Youdon'thavetoinvestinlogistics, maintenanceofvehicles,etc.

Transparent

Customertransparencyhelpstobuildconfidence.Ondemanddeliveryappsareoutfittedwithfeedbacksystems toprovidetransparencyanddevelopconfidence.Feedback systemscanallowproviderstoidentifyandcorrect performanceshortcomings.

TypesofOn-DemandDeliveryApplications

Thefollowingaresomeofthemostprevalenttypesofondemanddeliveryapplications.

On-DemandFoodDeliveryApps

On-demandfooddeliveryappssolutionsareoneofthe mostpopularapplicationsamongpeopleallovertheworld. Thissoftwareallowsuserstoordermealsfromanyoftheir favoriterestaurantsatanytimeandplace,andhavethem deliveredrighttotheirhome.Theseapplicationsallowthe customertopayfortheirorderonlinewhenorderingor payingupondelivery

Fooddeliveryisthemostprofitablesegmentofon-demand delivery,withafocusonspeedandconvenience.Swiggy andUberEatsaretwoofthemostpopularon-demandfood applications.Uber-likedeliveryservicesareanticipatedto generate$161.74billioninrevenueby2023.

Inrecentyears,UberEatshasgrownby64percent.Thisis dueinparttoitsglobalmarketshareandexclusive agreementswithwell-knowneateries.

On-DemandGroceryApps

Thistypeofon-demandgroceryappssolutionenablesusers topurchaseanyoftheirnecessitiesonlinethatweneedin ourdailylives.Usersmayusetheapptobuyalloftheir goodsandchooseadeliverytime.Thisappprovidesasafe onlinepaymentoptionforuserstopayfortheirorders.

Themarketforon-demandgrocerydeliverymobileappsis verycompetitivesincethereareseveralapplications available.AccordingtoStatista,“theUSonlinegrocery businessproducedsaleswortharound14.2billionUS

dollarsin2019,withrevenuesexpectedtoreach29.7 billionUSdollarsby2021.”AccordingtoCNBC,online grocerysaleswillaccountfor20%oftheindustryby2025.

On-DemandCourierDeliveryApps

Customersmayscheduletheirpackageorparceldelivery slotwithasingleclick,tobepickedupandsafelydelivered tothereceiver,usingon-demandparceldeliveryapps.The softwarehasuser-friendlyfeaturesandsimplifiesparcel delivery Youcantrackanddeliveryourpackageswithan on-demandparceldeliveryapp.

However,notallpackagedeliveryappsoperateinthesame manner.DigdeepintotheoperationsofDPD,FedEx,or Ubertoseehowtheydiffer.Eachmodelhasitsownsetof implicationsandbenefits.

FedExisthemostwell-knownexampleofapostalcourier app.Theyrelysignificantlyonmobileapplicationstokeep theiroperationsrunningsmoothly Theyarecapableofrealtimetrackingandadministration,evenforsame-day delivery Auniqueadminpaneladdstothenumerous benefits.

AccordingtoResearchandMarkets,theworldwidecourier, express,andparcel(CEP)marketreached$330.4billionin 2019andisexpectedtoexpandataCAGRofabout6% between2020and2025.CEPfirmsemploybusiness-tobusiness,business-to-customer,andcustomer-to-customer (C2C)businessmodels,whichtheycombinewithavariety ofvalue-addedservices.

On-DemandmedicineDeliveryApps

Customersmayordermedicinesfromtheirlocalpharmacy andhavethemdeliveredwithinafewhoursusingon-

demandmedicinedeliveryapps.AppssuchasPillPack,an Americanonlinepharmacyandasubsidiaryof Amazon.com,allowconsumerstosubmittheirprescriptions onlineandpurchasetheirmedicationsappropriately.Italso allowsconsumerstoarrangemonthlydeliveriesof medicationsbasedontheirmedicalrequirements.

Thee-pharmacysectorhadbeensufferinginseveralareas, butCovid-19boostedthefitnessandhealthcareindustries significantly.Onlinepharmacysystemshaveseenan exponentialincreaseindemand.AccordingtoZionIndustry Research,bytheendof2025,thee-pharmacymarket wouldhavegrowntoUSD107.53billion.

On-DemandcargoDeliveryApps

UberforTruckingandotheron-demandCargodelivery applicationsenableimmediateprovisioningofproductsand servicesamongthedifferentaccessibleserviceindustries. Logisticsandthefreightsectorarereadyfor"Uber-like" upheavalwithrisingcostsintheeconomy

On-demandcargodeliveryappsarebecomingincreasingly popular.Thesedeliveryapplicationsconnectclientswitha varietyofserviceproviders,makinglifeeasierandmore comfortableforthem.Theseapplications,whicharenow rulingthemarket,areincrediblysimpletouse,muchlike rentingacab,privatevehicle,orabike.

ThefreightortruckingbusinessintheUnitedStatesisnow valuedatover$800billion.Trucksarethemostpopular formofcargotransportation,accountingfor84percentof overallfreightcosts.By2027,thenumberofgoods transportedbythetruckingsectorwillhaveincreasedby 27%.TheATAalsopredictsthatoverallfreighttonnagewill riseby35%between2016and2027.

Wrappingup

Theon-demanddeliveryappmarketisboominginavariety ofindustries,fromhealthcaretologistics.Youhavea competitiveadvantageoverothersbydevelopingone.The truescopeandpotentialofon-demanddeliveryappsfar exceedyourexpectations.

Itisthemosteffectivewaytoreachalargeraudienceand quicklyestablishyourbrandname.Moreandmoreservices arelikelytohavetheirownon-demandapplicationsinthe nearfuture.

Buttheconstantlyshiftingbusinessenvironmentposes problemsthatmustbeproperlyevaluated.Theidealchoice foryouistogetstartedrightawaybyhiringacompetent appdeveloperandanon-demandappdevelopmentfirmto dowondersforyouandmakeyouron-demandbusiness amazing.

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