Thereisnodoubtthattechnologyhasmadeourlives
muchmoreaccessible;ithasentirelyshapedhow weperformourday-to-dayactivities.Thebest technologicalsolutionshavealwaysprovidedthe companieswithcost-effective,accurate,andfasterservices, keepingusaheadofthecompetition.POS(PointofSale)is atrendinginnovationthatoffersadditionalvalueto businesspaymentsandtransactions.
Weunderstandthathumanscanonlystoreacertainamount ofinformationorperformalimitednumberoftasks.And thatiswhyweincorporateourselveswithtechnologyand theinnovativeproductsitdevelopstoreducethetaskat handtoacertainlevel.POSisjustanotherexampleofsuch brillianttechnology.POSholdsaccesstocomplete informationandtheabilitytoprocesssafepaymentsand otherbusinessprocesses.
POStechnologieshavebeenhelpingallofusbybecoming thesecuredpaymentmethodglobally.Thisiswhy companiesaregettingthemselvesinclinedwiththePOS industry,asitholdsthemosteffectivesolutions.People tendtomakepurchasesandoftenvisittheirfavorite restaurants,retailstores,malls,andmuchmore.That's wherePOSservicescomeintoplayandmakeit straightforwardtocarryouttheprocessaftercustomers maketheirpurchases.
HavingagreatPOSsysteminplacehasbecomecriticalfor businessestoday,asitautomaticallycapturesdata pertainingtoyoursales,inventory,customers,and employees.Besides,italsoprovidesbettercontrolover yourbusinessoperations,keepingtrackofyourinventory
sothatyouknowexactlyhowmuchquantityof itemsisstoredinyourwarehouse.Itcanalsoanalyze yoursalesreportandotherdatatopredictthe upcomingrequirementsofyourcompany. Additionally,itmakesworkingbills,orders,sales figures,andreportsmoreconvenient,savingyou timewhichyoucaninvestinothercrucialwork.Ina nutshell,POSresembleslessworkforyouanda higherprofitmargin.
Weliveinexcitingtimes,wherePOScanhelpus increasebusinessefficiencyandprovideusinsights toimproveproductivity.Frombillingandorder processingtosalesmonitoring,reporting,stock management,crosschannelreturns,customer relationships,employeemanagement,loyalty programs,andgiftcards,POScoversitall.
Inthisedition,The10MostReliablePOSSolution Providers,2021,wehavecuratedalistofthe companiesthatprovideexcellentPOSservicesand efficientlyassistyouinmakingquickbusiness decisionsandincreasingsalesandprofits.
Lastly,don'tforgettoreadtheCxOstandpointbythe industryexpertsandtheinventivearticleswrittenby ourin-houseeditorialteam.
Hopin!
sharad@insightssuccess.com Sharad Chitalkar
Above&Beyond getbeyond.com
CBZHoldings cbz.co.zw
ComputerPerfect computerperfect.com
RobertCarr CEO
DrBlessing Mudavanhu CEO
ThomasGreco Founder
ETPGroupPteLtd etpgroup.com
IntuitionSystems intuitionsoftwares.com
SupportPay supportpay.com
NareshAhuja Chairman&CEO
AnandAsaithambi
Founder&CEO
SheriAtwood FounderandCEO
ScantranxTechnologies scantranx.com
Salonist salonist.io
StarMicronics starmicronics.com
AdetunjiAdelakun Co-founderandCEO
NeerajGupta CEO
MamoruSato President,CEO& RepresentativeDirector
ToshibaGlobal CommerceSolutions toshiba.com
Beyondstrivestohelpownersofsmallandmid-sizebusinesses savetimeandreducecostsbysimplifyingtheircomplexback officeoperations.
CBZHoldingsisafinancialservicesconglomeratein Zimbabwe.
ComputerPerfectisatime-testedcompanyofrobustfinancial standing.
ETPisanOmni-channelRetailSoftwarecompany.
IVEPOSisaPOSsoftwarecraftedforyourrestaurant,retail stores,cafe,bar,bakery,coffeeshop,grocery,salonandspa,car wash,foodtruckandpizzeriabyIntuitionSystems.
SupportPayassistssingle,divorced,separatedorremarried parentsinmanagingtheirchildsupportpaymentsandshared expenses.
ScantranxisaCloudBasedOmnichannelRetailsolution company
Salonististheleadingsalonappointmentscheduling&booking softwarethatoffersadiverserangeoffunctionsforbusinesses ofallsizes.
StarMicronicshascreatedhighvalue-addedproductsbasedon itsprecisionprocessingandassemblytechnologies.
RancePoehler PresidentandCEO
ToshibaGlobalCommerceSolutionsisaglobalmarketshare leaderinretailstoretechnology
Thecloud-basedpoint-of-sale(PoS)systemscan integratewithmobiledevicesandhelpbusiness ownersandretailerstomanageandautomatetheir businesseseffectively.EvolvedPOSfunctionalitiesin cloud-basedsoftwarehelprestaurantsandretailowners easilymanagetheirbillingandtransactionsbyprovidinga user-friendlyexperience.IntuitionSystemsempowers entrepreneurstorunasuccessfulbusinesswithapowerful all-in-oneplatformforPOS,businessmanagement,and automationsoftwareservices.IntuitionSystemsisacloudbasedpointofsaleand'ERPlite'software(SAAS) companythathasbuiltanall-in-onebilling,payments, businessmanagement,andbusinessautomationplatform forrestaurantsandretailstores.
In2012,IntuitionSystems'Co-FounderandCEOAnand AsaithambiandCo-FounderDr ArunAsaithambitriedto setupaPOSsystemfortheirrestaurantsinBengaluru, DosaiAsaiFoods.Theycouldonlyfindveryexpensive, outdated,difficulttouse,humongouslegacysystemsthat werehardtouse.Thispromptedthemtoputtogethertheir ownmobilePOSsystem.Afterexitingtheirrestaurant business,IntuitionSystemswasformedtodevelopfurther, buildandcommercializethisandroid-basedmPOSbilling, payments,andbusinessmanagementsystemcalled IVEPOS(IntuitionVersionofPointofSales).IVEPOSis India'sfirstAndroidPOSplatform.Mr.AnandledIntuition systemsfromastart-uptoafast-growingPOSandERPlite software(SAAS)company.
AddressingtheUnmetNeedofBusinessManagement India'straditionalPOSindustrycompriseslegacysystems
consistingoffourmajormodulestorunarestaurantor retailstore:I)apoint-of-salebillingcomputer,2)apayment moduletoacceptcardsorcash,3)printer,4)aback-office businessmanagementsoftware.ThesetraditionalWindowsbasedlegacyPOSsystemsarecurrentlybeingreplacedby mobileandpowerfulandroid-basedall-in-onemPOS systemsintegratingallthefourmajormodules.
Althoughanemerginghigh-growthindustry,thereisahuge needforrobustsoftwaretopowerthesenewandroidmPOS devicesatanaffordablecost.IntuitionSystems'product IVEPOSsoftwareaddressesthisunmetneed.IVEPOSisan easy-to-use,powerfulall-in-oneAndroid-basedPOSand "ERPLite"platformwithmorethan100+features, includingbilling,payments,andbusinessmanagementfor restaurantsandretailstores.IVEPOSPointofSale SoftwareispreciselycraftedforallBusinesses.Itworksfor businessesfromretailtoquick-servetorestaurantsand bars.
IntuitionSystemshasadisruptive,hi-tech,cloud-enabled POSand"ERPlite"platformwithmorethan100+features. Itcanbeseamlesslyintegratedintoasmall5.5"mobile androidPOSorlargerdevicesthatcantransformthePOS hardwareintoapowerfulall-in-onedeviceandaggregator Thiscandigitallyempowerallmerchants,includingthe micro-merchants,tobuildandrunasuccessfulbusiness, performcomplexops,boostrevenues,communicatewith vendorsandcustomers.Itprovidesbankingfunctionalities anywhereanytimeatanaffordablecostvsexpensive management,andERPsoftware(SAP)isavailableinthe market.Previously,thiswasjustnotpossibleinIndiaand wasnotavailableforsmallermerchantsuntilnow
Previously,theIndianPOSindustrywascomprisedof legacysystemsormanualbillingmachines.IndiaPOS players-builtwindowsandweb-basedsoftwareforlegacy systems.Thesesystemswereexpensive,difficulttouse, pronetosystemcrashes,andhaddatalossandsecurity issues.SomeoftheprimarywindowsandWeb-App-based POScompaniesincludeGoFrugal,POSISTetc.Therewas noall-in-onePOSthatcoulddomorethanbillingand paymentswithoutaneedtobuyadditionalresources, includingaccounting,ERP,CRM,andmanagement resources.
IntuitionSystemswasoneoftheearliestAndroid-based mobilePOSsoftwarecompaniesthatintegratedbasicPOS functionalitieswithamorecomprehensive,easy-to-use ERPlitefeaturesforbusinessmanagementandautomation ataveryaffordablecost.
IVEPOSdifferentiatorversusthecompetitionisaneasy-touse,IntuitivePOSsystemthatrequiresverylesstraining timeforemployees.IntuitionSystemsspecializesin IVEPOSexclusivefeaturesincludeandroid-basedadvanced ingredientmanagement,multi-store,andmulti-device management,CounterwiseKOT,merge,splittables,and manymore.
TheoutbreakofCOVID-19andlockdowndeeplyimpacted theretailandrestaurantsectors,especiallyowners, employees,deliverystaff,farmers,operators,andjustabout everyoneintheretailandfoodbusiness.Duetothis pandemicsituation,retailersneedarobustsolutionlike IVEPOSpointofsalesoftwareforimprovingbusinesses.
IntuitionSystemshelpbusinessownersmanage transactions,measureinventory,engagecustomers,and manageemployeeswithaneasy-to-trackoptionfororder andacceptpayments.Withacceleratingdigitaltechnology thesedays,customerscanorderandpickupordersatthe fingertipofmobile.So,businessownersshouldinvestin theupcomingtechnologytooffersmoothdeliveryand transactionoptions.
Asacloud-basedsystembuiltforrestaurantsandretail, IVEPOSoffersfunctionalitylikemobilePOSsystems, inventorymanagement,salesanalytics,CRM,andcustomer loyaltyonaneasy-to-useinterface.Theycanusethe
IVEPOSpointofsalesysteminsteadofacashregisterand tracksalesandinventoryinreal-time,manageemployees and stores, engage with customers and increase your revenue.
IntuitionSystems'immediategoalistoexpanditslicensing anddistributionpartnershipsinIndiaandAsia-Pacific, increaseitsplaystoredownloads,anddeployitsecommercetools.
IntuitionSystems'long-termgoalsaretosellabout2.5 Millionlicensesinthenextfouryearsandemergeasa leadingone-stopcloud-basedrestaurantandretailstore managementsoftwareandautomationsoftware.
"I can say that this is a quality product with room for improvement, and the team is prepared to adapt and improve. GREAT TEAM. I live in New Zealand, and when I purchased a license for my son's cafe, I needed a few features that would improve the user experience. They were quick to arrange a phone call and took on board the requests. This shows their willingness to engage with endusers to deliver a product that is fit for use. I wish them the very best. IVEPOS is definitely value for money" ——
HungryBrothers
"We have been using this POS for the last four years. Very user-friendly and helps us to retrieve data at the end of the
day. They have also updated the version, which is even better And most importantly, their backup team is very responsive if you need any help" —— ChakumChukum
"The Intuition Systems team responds very well, and the software is easy to understand. Its handling is smooth, and icons are well designed and user-friendly."
Neighbour'sCafé
"The software is simple and has a user-friendly interface. Fantastic." —— TibetanKitchen
"Thanks to Intuition Systems for providing such a friend user app ..." —— IVRfreshfoods
Salonistisacloud-basedSalonManagementSoftware intendedtohelpSalonownersmanageandstreamlinetheir dailyactivities.Itaimstogrowthebeautyandwellness industryworldwide.Fromonlinebooking,inventory management,customerpayment,PointofSale,Staffpayroll toreportandanalytics,multi-locationmanagement, Salonistcoversall.
Adesiretolookyoung,beautiful,andhealthyis naturalineveryone.Businessesinthebeautyand wellnessindustryareservingthisneedwell. However,sometimesmanagingthedailyactivitiessuchas appointments,inventory,etc.,becomesunorganizedand clutteredforthesebusinessowners.Asaresult,their businessgetsaffected.
Salonistofferawayout.Salonististheleadingsalon appointmentschedulingandbookingsoftwarethatoffersa diverserangeoffeaturesforbusinessesofallsizes.
Salonownerscanmaketheirbusinessesandimprovetheir brandvaluebyusingSalonistsoftware.Thisimplies,they canboostrevenue,savetime,enhancebrandvisibility,and makesmartdecisions.
WeatInsightsSuccesscaughtupwithNeerajGupta,the CEOofSalonist,tolearnmoreaboutthecompanyandhow itisofferingaseamlesswaytobusinessesinthebeauty industryinmanagingtheirinventoryandappointments withoutstress.
ComparedtootherSaaS-basedsoftware,thissolutionhasa user-friendlyinterfacethatiseasilymanageableandhasa powerfulsuiteoftools.Withthebestsalonsoftwarefor massagestudiosandspas,thousandsofbusinessesinthe beautyindustryworldwidecangrowtheirbusiness,save time,andreachmillionsofcustomers.Itspowerfulsuiteof toolswillhelpsalonownersmanagepayrolling,billing, engagingtheirclients,andcarryingoutpowerfulmarketing strategies.
ThisfeatureallowsSaloncustomerstochecktheavailable stafffromthecalendarscreenatasuitabletime.However, theSaloncustomercanblockthetimeofbeingservedthat couldnotbebookedbyanyother Thedraganddropoption isheretoallowSaloncustomerstorescheduleorchange theappointmenttimingorduration.
TheSalonSoftwarebrowsethedatabasetofindoutthe loyalcustomersforSalonownerstowhomtheycanoffer
“Explore the features of this most loved tool and get ready to make your business better.”
discountsorrewardpoints.Those customerswhoavailtheservicesina grouparealsoliabletogetthesame.
Salonisthasanin-builtdashboard usingwhichtheSalonownerscanadd themarketingautomationoptionsfor thegrowthoftheirSalon.Someof themare: Ÿ DailyDealsforpostingcoupons andconvertingleadsintocustomers andfurtherintosales Ÿ Emailandtextmarketingfor sendingnotificationsonpending payments,upcomingappointments, andwishingonanniversariesand birthdays,etc.
Thisfeatureisusedtotrackthestock ofSalonandtogetinsightsofthe same.UsingthePurchaseOrder(PO) option,theproductscanbere-ordered
automaticallytoensureenough inventoryintheSalonwarehouse. Inadditiontotheabove-mentioned features,Salonistencompassesother compellingfeatures,suchas: Ÿ PointofSale Ÿ CustomerandStaffmanagement Ÿ ReportsandAnalyticsMultilocationManagement Ÿ CustomizeMobileApplication Ÿ OnlineForms,etc.
Salonistpridesinofferingmultilocationmanagementand24X7 customersupport.Providingthe customer-centricapproachandon-time serviceisitsUSP.ForSalonist, fulfillingcustomerrequirementsor followingacustomer-oriented approachisapriority Thecompany believesthatcustomersaresolely responsibleforthehigherrevenueof itsbusiness.
Regardingthepandemic'simpact, Neerajmentionsthatthesoftware sectorhasnotsufferedmuchanddoes notexperiencemuchdeclineingrowth rate.Thereasonbehindthisisonlythe useofManagementSoftware.The featureslike,onlinebooking,online paymentgateways,reminderand notificationsystems,etc.hasreduced thecontactbetweenthecustomerand thebusinessowner
Accordingtohim,COVID-19has givenSalonisttheopportunitytogrow thesoftwaremarket;managing everythingonlineisthereasonbehind.
SalonistsoftwarehelpsSalonowners tokeepaneyeontheirSalonbusiness fromtheirhomes.Forthefuture, SalonistisplanningtoaddGiftcards, morereliablepaymentgateways, onlinestorestoselltheSalonproducts, etc.
Proudly,Salonisthasgivenits100%in contributingtothebeautyindustry.The impeccablefeaturesofSalonist Softwarehavetakenouttheburden fromtheshouldersofSalonowners; henceforth,theycanworkon improvingthegrowthrateoftheir business.Tillnow,Salonisthasbeen serving10,000+customersworldwide andhelpingtheminincreasingtheir revenue.
SalonistdesiretohelpSalonownersto themaximum.Asofnow,itisserving 10k+customers,anditsaimistoreach morecustomersacrosstheglobe.In thefuture,itwilladdmorefeatures consideringcustomers'painpoints.
Youmightbeawareofthisquote-Modern problemsneedmodernsolutions,sowhatmodern problemsandtheirsolutionsarewetalkingabout? Today’sbiggestmodernproblemisundoubtedlythetime. Thankfully,thereoccurmarvelsoftechnologiesthathelp businessesautomatemultipletaskssothattheycaninvest theirtimeinworkthatcanenhancetheirproductivity.One suchinventionisthePOSsystem,whichhasbecomea robustsolutionforbusinessesaftergoingthroughmany technologicaladvancements.
POSsolutionsarereliableastheycaneffectivelytrackyour inventory,customers,andemployees.Itcantrackwhatand howmanyitemshavebeensold.Additionally,itcanalso notifyyouaheadoftimewhattorestock.Thebestpartis thatyoucaneventurnyourowndevicesintoaPOSsystem. PointofSale(POS)systemhasmadeourlifeeasierby providingafastercheckoutprocessthancashregisters, especiallyifyou’reusingabarcodescanner.
Undeniably,manythingshavechangedovertheyears, includingthewaywemakepayments.Wehavefinally foundtheanswerthatweallneededforpaymentsinthis fast-paced,changingworld.
Humanshavealwayswishedtostayontop,compete,and gobeyondpossibilities,andPOSisjustanotherexampleof it.Fromhere,itseemslikeweknoweverythingaboutPOS solutions,butwhatwedon’tknowisthatitisthesecured formofpaymentintheelectronicpaymentsystems.It createsasafeenvironmentforcustomerstomakepurchases andsimpletransactions.Ithasalsobecomeabigpartofthe retailindustry.Withitscapability,today,itisusedin entertainment,hospitality,healthcare,retail,surrounding thebusinessworld.
Theintroductionofacloud-basedPointofSale(POS) systemhasmadedeliveringefficiencyandproductivity moreconvenient.Anotherexcitingfeatureitoffersisthe self-checkoutfunction,throughaQRcoderightfromthe mobilecamera.Forexample,shopownerscantakepreorderswithpaymentinadvancefromthecustomer’s smartphone.
Ifwehavealookatsomefactsandfigures,studiessuggest thatthetransactionvalueofmobilePOSpaymentsis projectedtoreach$2.4billionin2021.Itsvalueisexpected togrowatanannualrateof16.91%from2021to2025.
Astheuseofmobiledevices,tablets,andsmartphones, amongpeopleisgrowing,itwilldrivethegrowthofthe retailPOSterminalsmarket.
Softwareandhardwarebeingthetwomajorcomponentsof retailPOSterminals,thesoftware-basedretailPOSindustry willaccountfor30%ofglobalmarketrevenueby2024.
Moreoverm,digital/mobilewalletpaymentisnowthe favoredPOSpaymentmethodforconsumers.Arisein adoptionrateshasbeenreportedforthispaymentmethod.
Bringingallthethingstogether,thePOSsystemoffers manyopportunitieswhilecreatingnewwaystoserve customersandmakeourliveseasier Withincreasing technologyandinnovation,POSsolutionprovidersareset toofferasmootherpaymentexperienceforusinthefuture. So,upgradeyoursolutionswithPOSsystemsandyouwill surelybeamazedtoseehowyouhavegrownwithPOSat yourside.
Adetunji Adelakun Co-founder and CEO Scantranx Technologies
Withtheimplementationofnewertechnologiesin theretailandwholesalebusiness,theindustry hasseenastraightforwardmethodology. However,integratinginnovativetechnologiescomeswith itsownsetsofchallengesforitsuser.Tosimplifythese challenges,ScantranxTechnologieshasdevelopeda platformthatofferssimplifiedinventorymanagement, reports,andanalytics,withAPIintegration.
AdetunjiAdelakun,theCo-founderandCEOof Scantranx,isaseasonedSoftwareEngineerwithvast experienceinworld-classITfirmsinCanada,Europe,and Africa.Heishighlypassionateaboutprovidinginnovative
solutionsforSmallandMedium-sizedBusinesses(SMB) forrapidbusinessgrowth.
Inourendeavortofind“The 10 Most Reliable POS Solution Providers 2021,”wecameacrossScantranx Technologies.WetalkedwithAdetunjitogaininsightsinto thecompany’ssimplifiedapproachthatmakesthembest-inclass.
TheSynopticView Foundedwithavisionofincreasingandimproving productivityintheretailsectorwithadvancedandunique technologies,ScantranxfocusesonMobileInnovationsand
customizedsoftwareapplicationsfortheretailindustry Scantranxpridesitselfinbringinginnovativesolutionsfor betterandmoreeffectivebusinessprocessesacross domains.Thecompany’smissionistocreateahighlycosteffective,reliable,andflexiblesolutiontosupportretail businessesthatmeetglobalstandards.
TheprimaryobjectiveofScantranxistoimprovethe functionalitiesofthePOSsystemthroughproductupgrades andcontinuousintegrationwithpowerfultoolsrequiredto driveretailbusinessgrowth.
Apartfromofferingaplatformtoadoptomnichannelretail inasimpleandeffectivemodel,Scantranxhelpsbusinesses reduceoperationalcostsandimprovecustomerexperience. Itprovidestheretaileraplatformwithintegrated componentssuchasapowerfulSmartInventory managementsystem,RetailPointofSales(POS)Software, eCommerce,CustomerLoyalty Alongwithabuilt-inAPI forthird-partyintegrationandapowerfulanalytics dashboardforretailerstomakeinformedbusinessdecisions inreal-time.
AvailableonmajoroperatingplatformslikeAndroidand Windows,ScantranxPOScanbeusedbyanyretailer irrespectiveofthesizeofthebusiness.Itsproductcan integrateseamlesslywithexistinghardwareandcanalsobe customizedbasedonrequest.Itisusetoeffectivelykeeps trackofretailproductcatalogs,multipleinventories,and customerdata;theScantranxsolutionintegratesevery aspectofaretailbusinessinasingle,easy-to-usepackage.
Scantranxhasbecomeapreferredchoiceamongstits competitorsbecauseofseveralfactorsinitsrelentless pursuitofbeingthebestofthebest.Itoffersagoodand
modernsolutionatanaffordableprice,agreatcustomer supportsystem,stress-freeprojectimplementation,and finally,workingwithanaward-winningcompanythat providesaneffectivesolutionfortheretailsector
Stayingonthetoprequiresacommittedanddedicated,and innovativeapproach;followingthisapproach,Adetunji says, “Innovation is at the core of what we do at Scantranx.”
ThecorevaluesatScantranxareIntegrity,Innovative,Fun, andTeamwork.Thecompanyvaluesintegrityand innovation,engaginginlotsofR&Dprojectstobreaknew groundintheretailandpaymentindustry.
Expressinghisthoughts,Adetunjistatesthatthereisno doubtthattheretailsectorwasgreatlyaffectedbythe pandemic;mostretailerswereforcedtoshuttheirdoorsto customersduringthelockdown.However,Hesawalotof transformationintheindustryduetothepandemic,whichis agreatopportunityfortheretailtechnologyproviders.
Adetunjiexpectstoseemoregrowthamongstinnovative retailtechcompaniesinthefutureasthepandemicgreatly acceleratedadoptionofeCommerceanddigital transformation.
Moreretailershavebeguntore-openbusinesses,and AdetunjiforeseesmoreopportunitiesinOmnichannel solutions,DigitalandPersonalizedsolutions,eCommerce, CustomerLoyalty,andContactlesspaymentsolutions.
Overcomingthedifficultiesofthepandemic,thefutureof Fintechpost-COVID-19isverypromising.Presently, AdetunjiisseeingalotofgreatFintechstartupsspringing upacrosstheglobesincethebeginningofthepandemicand mentionsthattheindustrywillbemorecompetitive.
Asoneoftheleadingretailtechnologyproviders,Scantranx iswell-positionedtomaintainitsleadershipposition.It differentiateditselffromcompetitorsbasedoninnovative
andtechnologicalcapacity Afewofitsstrategiesinclude leveragingmoderntechnologiessuchasArtificial Intelligence,providingvaluableofferingsatanaffordable cost,andestablishingvaluablepartnershipsintheindustry.
Scantranxhascontributedexcellentlytothecommunity;it hasseveralyearlyCorporateSocialResponsibilities(CSR). Someofthemsponsorlocaleventsforkids,sporting activitiesandsupportlocalsmallbusinessesthrough consultationatdiscountedrates.
Talkingaboutthefuture,Adetunjisays, “I aspire to see Scantranx grow as a global company with at least a presence in every continent. In the next five years, I plan to extend our services through strategic partnerships with retailers, technology vendors, and Value-Added Resellers (VAR) across the globe.”
Sheri Atwood
Modernfamilylifeishardenough.Especially divorcedfamilieshavetofaceseveral challenges,childsupportbeingoneofthem. However,therearesolutionsonthemarketthatfocuson otheraspectsofdivorce-suchascommunication, visitation,andcustodyissues-butthefinancialaspecthas beenlargelyunaddressedtillnow.Sincechildsupportisnot justasinglemonthlypaymentbutalsoabroadcollectionof sharedexpenses,parentsmustcontinuallymanage, communicateandnegotiateoverchild-relatedexpenses.
Theentireprocessiscomplex,time-consuming,andvery stressful.SupportPayseekstoeliminatechildsupport conflictandenablecollaborationwithaneasy-to-useonline application,providingbothparentstransparencywhile savingtimeandmoney.
SupportPay,launchedin2013,isthefirst-everautomated childsupportpaymentplatform,poisedtotransformthe complex,time-consumingandstressfulprocessthatimpacts nearly300millionparents,exchangingmorethan$900 billioninchildsupportandchildexpensesworldwide. SupportPay’sFounderandCEO,SheriAtwood,cameup withtheideaforSupportPaybecauseshebelievedthat therehadtobeabetterwaytoprovidesupporttothe children.
WithSupportPay,today’smodernfamiliescanspendless timemanagingandarguingaboutchildsupport,expenses, andalimonyandmoretimefocusedonraisinghappy, healthychildren.SupportPaywantstomakefamilylife easierbychangingthewayfamiliesmanagemoneyacross households–fromaconflict-ridden,time-consumingand stressfuleventtoacollaborativeprocessbetweenfamily
members.Itsultimatemissionistogetchildrenthe financialsupporttheydeservefrombothparents.
Thereisnoothersolutionthathandleschildsupport paymentsalongwithalloftheotherexpensesassociated withraisingachild,suchaschildcare,education, extracurricularactivities,doctors'visits,etc.Somestate governmentsofferanonlinetooltopaychildsupportonlytheonce-a-monthrequiredpayment.Thesearetypically veryantiquatediftheyexistatallandagaindon'tcoverthe myriadofothersharedexpensesthatparentslivingapart needtocoordinateeachmonth.SupportPayseekstouse technologytoautomateanythingthatisdonemanually whilehiringateamofpeoplethatarepassionateaboutits missionandstriveeverydaytomeetitscustomerneedsin themostresourcefulwaypossible.
Astheonlypaymentplatformthatmanageschildsupport, shareschildexpensesdirectlybetweenparents,and managesspousalsupport,SupportPayallowsparentsto trackcosts,sendpaymentstoeachother,andavoiddisputes bymakingthewholeprocesstransparent.Itsonline platformprovidesasharedlogofreceiptstoo,whichhelps ensurethatmoneyisgoingwhereit’ssupposedtogofrom theveryfirsttransaction.
Everythingisstoredinoneplaceviathewebplatformor mobileappsoparentscaneasilyaccessanythingthey mayneed.Parentshaveacompletehistoryofallchild supportpaymentsmadeorreceived.Because SupportPaydoesallofthenotificationsandreminders, parentscanworrylessaboutuncomfortablefinancial conversations.Theothergreatfactorofthisplatformis theprivacyandsecurityoftheapp.Parentsneverhave
tofeelthestressofdatabeingleakedorsomeone sharingtheirinformation.
AnotherfactorthatsetsapartandmakesSupportPaythe preferredchoiceisthefactthatmanyofitsownemployees havebeenintheseparents’shoes-eitherhavingdivorced parentsorasdivorceesthemselves.Theabilitytodirectly relate,empathize,andunderstanditscustomersonadeeper leveltrulysetsSupportPayapart.
SheriexpressesthatassoonasCovid-19hit,daily registrationstripled!Sheanticipatesthatthemarketwill continuetoshowthistrendlongafterthepandemicpasses. Peoplearerealizingtheeasethatcomeswithtechnology duetotheeffectsthepandemichashad,andwithaplatform likeSupportPay,parentsarerealizingthattheydon’talways havetoshowupincourtforvariouspaymentissues. Furthermore,thiscompanybenefitsfamilylawyers.When theyhavetheirclients’documentationorganizedandeasily accessiblethroughadigitalplatformlikeSupportPay,their courttime,money,andotherresourcesaresaved.Allof whichhavebecomeincreasinglyimportantduringcovid19.
AmajorityofSupportPay’semployeeshave/aresingle parentsorhavedirectlyexperiencedtheimpactofdivorce
SupportPay seeks to make it easier for parents to manage child support payments between parents.
somehowintheirlives.Havingthisuniqueinsider perspectivepushesSupportPayallthatextramiletomake parents'andchildren'sliveseasierwithSupportpay,starting withensuringallchildrengetthefinancialsupportthey deserve.SupportPayworkshardtoachieveitsmissionand visionbecausesomanyofthemhavebeenontheotherend, inaworldwithoutSupportpaystrugglingtomakechild supportaseamlessexperience.
SupportPay'scontact-freesystemprovidesareliable platformtoreceivesupportwithoutworry,whetherparents arepayingsupportdirectlybetweeneachotherorthrough stateagencies.
Sherihopestobeaninspirationtootherwomenandyoung girlsouttherewithdreamsthatseemfaroutofreach because,despiteallshehasbeenthrough,shewasstillable topersevere.Sherihaslearnedsomuchoverthepast severalyearsaboutwhatitmeanstobeafemalefounder,
andshehopestobeabletosharethatwisdom,soothers don’trepeatthemistakesthatshemadeearlyoninher career.
Inthefuture,Sheriwouldlovetocreateorbepartofan investmentfirmthatisfocusedanddedicatedtofunding femaleentrepreneurs.Afterall,femaleentrepreneursstill onlycontinuetoreceive2.2percentofventurecapitaland makeuplessthanfivepercentofFortune500CEOs. SupportingwomeninbusinessisacausethatSheriwill alwaysholdveryclosetoherheart.
“With technology constantly evolving, it’s extremely important for the organization to be nimble with our tech and customer support. In the near future, my company and I are looking to expand to use the same technology to help siblings and other family members who are providing financial support for their aging parents. Together, SupportPay will be the de facto standard for families managing finances across households,” concludesSheri.
ThebestPoint-of-Sale(POS)systemsdomorethan justprocessingsalesandacceptingpayments.They makeiteasierandsmootherfordifferentbusiness ownerstobuildandruntheirentirebusinessbyprovidinga platformtoconnectwithcustomersandmanageemployees. Theycreateacloud-basedplatformthatcanhaveintegrated POSfunctionalitiesforstreamliningandautomating businessprocessesandmanagingbusinessesmosteffectively.ThebestPoSsolutionprovidersdeliverreliableand mostuser-friendlyservices.
EvolvedPOSSoftwareservicesgivebusinessowners maximumflexibilityandcompatibility.Itsupports advancedorderingoptionsforusers,andcheckouttechnologyisanotherimportantattributeofevolvedPOSsystems.
BecauseoftheCovid-19pandemic,demandforcontactless paymentsisconstantlyincreasing.Customersarelooking forwaystopayforfoodandmerchantssafelyandsecurely withcontactlesspayments,andmanyPOSsystemshave beenevolvedtosupportandmeetthisneedofcustomers. Self-serveorderingisalsooneofthegrowingtrendsdueto thepandemic.ManyPoint-of-Salesystemshavebuilt-in softwaretoturnmobilephonesintoportableordering stations.Thisfacilitatesconsumerstoorderfoodand beverages,makeonlinetransactions,andminimizethreats duetothepandemic.
POSsolutionsproviderscanprovidedisruptive,hi-tech, andcloud-basedPOSplatformswithmoreevolvedfeatures. Thesefeaturescanbeeasilyintegratedintomobileandroid POS,providingaone-stopsolutiontomanagebusinesses mostsmoothly.Thiscanempowerallsmallandmedium businessownerstobuildandsuccessfullyrunabusiness, performcomplexoperations,increaserevenues,and communicatewithtradersandconsumersatanaffordable cost.Themostcomprehensiveandeasy-to-usefeaturesof
POSsystemshelpbusinessownersmanageandautomate businessesatanaffordablecost.Companiescanbe improvedsignificantlywithPOSsystems.
Point-of-Salesoftwaretoolshelpbusinessownersand retailersmanagerestaurantandretailbusinessesmost comprehensively.DiversePOSsoftwarefeaturesfor businessmanagementlikeacceptingpayments, inventorymanagement,employee management,vendormanagement, customermanagement,trackingorders, and1-clickbillingcanbeeffectively managedwithevolvedPOSsystems. Restaurantsandretailcustomerslikethe featuresprovidedbyevolvedPOS software.Suchplatformsprovideauserfriendlyinterface,flexibility,evolved features,affordability,andoverall cleverbusinessmanagement. Themostresponsive, easy-to-understand POSsoftware, smooth handling,and user-friendly interfacebecome clients'mostobvious choice.
Moreover,ArtificialIntelligenceand cloud-basedPOSproductsfacilitate payments,billingsolutions,onlinetransactions, inventorymanagement,managingemployees, engagingcustomers,trackingsalesandinventoryinrealtime,andincreasingthebusinesses'revenuesustainably.It canstreamlinebusinessesmosteffectivelyandcanincrease theprofitabilityofthebusinessesforthelongterm.
IntuitiveandSimplePOSplatformsoffercustomizabletoolsanddifferentadd-onsformeetingtheneedsofbusinessesand helpingbusinessownersreachtheirgoals.
ThemostevolvedPOSsoftwareplatformisacriticalpillarinthesuccessofbusinessownersandretailers.Choosingaproper POSsoftwaresolutionisanessentialneedofbusinessestomanagetheirbusinessesinamorecleverandeasierway They shouldmakethischoicebytakingintoconsiderationthefeaturesprovidedbythePOSsoftwareandassessingtheuserfriendlinessofsuchaplatform.
Foundednearlyadecadeago,ToshibaGlobal CommerceSolutionsiswellpoisedforwhat’snext inretailinapost-pandemicworld.Thecompanyhas rapidlyevolvedfromapointofsale(POS)system manufacturerintoanend-to-endsolutionsproviderand strategicpartnerfordigitaltransformation,servingthe largestandmostsuccessfulretailersintheworld,including halfofthetop25globalretailbrands.
OriginallyknownastheIBMRetailStoreSolutions division,thecompanywasacquiredbyToshibaTecin 2012.AspartoftheToshibafamilyofcompanies,it continuestoexpanditsadvancedcapabilities,helping retailersdevelop,trial,anddeploynewpersonalized servicesforconsumers,reducecostfrominefficient processesandsystems,andscaletomeetdemand.
Toshibacontinuestomakefocusedandsignificant investmentsininnovation.Oneofitsmostimportant innovationsisELERA,themodular,cloud-based,unified retailcommerceplatformthatisbecomingthefoundation forretaildigitaltransformation.Itisalsodeveloping, smarter,moreadvancedself-servicesystems,and expandingitsproactiveavailabilityservicesthatplayakey roleinanticipating,diagnosing,andresolvingITissues.
We,atInsightsSuccess,caughtupwithRancePoehler,the President&CEOofthecompany,toknowmoreaboutthe companyandhowithasbecometheleadingsupplierof POSsystems.
Below are the highlights of the interview: Pleaselistthepopularservicesthatmakeyourcompany standoutfromthecompetition.
Therearethreemajordifferentiatorsinourofferings: ELERA,themodular,cloud-based,microservicesunified
commerceplatformthatwillplayakeyroleinhelping retailersacceleratetheirdigitaltransformationand ultimatelybecomemoreresilientandagile.
Proactiveavailabilityservicesenableustostayontop—and ahead—ofissuesbyremotelymonitoring,diagnosing,and resolvingthem.
Wall-to-wallserviceprovidedbymorethan1,000field techniciansthatsupportliterallyeverythingthatisplugged inwithinastore,includingsystemsandequipmentfrom othervendors.Therapidproliferationofcomplexnetworks ofsmartdeviceswithIoTcapabilitieswithinstores,demand highavailabilityandreliability Withsomuchcomplexity, ourcustomersneedtheirservicesandsupporttobesimpler andprefertohaveoneprovenvendortorelyonandhold accountable.
Asabusinessleader,whatisyouropinionontheimpact ofthecurrentpandemicontheInformationTechnology &ServicesIndustry?
Today,thebarishigherthaneverforretailITproviders.As oneofourlargegroceryretailcustomersputit,“Thisisn’t businessasusual.Peoplearedependingonusinwaysthey neverhavebefore.WesavedlivesduringCOVID.”
Wesawfirst-handhowthepandemicacceleratedtheshiftto digitalcommercebyatleastfiveyears.Asthecountry startedtoshutdown,werampedupquickly—withmore thanathousandfieldserviceITspecialistsworkingaround theclocktokeepstoresrunningduringthepandemic.It wasn’tjustaboutkeepingourcustomersupandrunning,it wasalsoabouthelpingthemaddressthemassivespikesin demandforonlineordering,curbsidepickup,delivery,and otherservices.
Whatisyourthoughtonthenecessityofapositivework culture?Inwhatwaysdoyouimplementitatyour organization?
Empoweredpeopleareattheheartofadynamic,positive companyculture.Empowermentmeansthatanyonewithin thecompany—regardlessoftheirposition,education,or skilllevel—isencouragedtoidentifyopportunitiestohelp thecompanygrow,solveproblems,andimproveteamwork. Ourapproachistobreakdownsilos,encourage collaborationandfosteranentrepreneurialmindset.When teamsfromdifferentareascometogether,theylearnabout eachother’schallenges,buildempathy,andultimately comeupwithideastheyneverthoughtpossible.We’veseen theimpactofthisacrossthecompany,whetherit’screating
newwaystoservecustomers,creatingtrainingprograms fornewproducts,orfindingwaystobringinnewtalent.
Whatisyouropiniononthenecessityforbusinessesto aligntheirofferingswithnewertechnological developments,especiallywhenitcomestoDigital Transformation?Howdoyouenabledigital transformationandprovideend-to-endsolutionsfor retailers?
It’satallorderformanytechnologycompanies—notall havethedepthandbreadthtotakethison.
Digitaltransformationisthepathtobecomingmore resilient,agile,andultimatelyfuture-proof.Theprocess startswithmodernizingthecommercefoundation,moving
awayfromdecades-old,monolithicPOStowardamodular approachthatenablesincrementalinnovationataspeedthe worksbestforeachretailer
ELERA,theunifiedcommerceplatformweintroduced earlierthisyear,isagame-changer.It’salreadyaccelerating transformation.Itenablesretailerstodothingsthey’velong wantedtodo—speedthedevelopmentanddeploymentof customizedservices,trialnewoffersandprograms,iterate themquickly,thenrollthemoutatscale.Theycanalso mergetheirphysicalstoresanddigitalcommercechannels toaggregatedatafromdifferentapplicationsandsystemsto establishonesourceofcustomerdata,usingadvanced technologieslikeAItoprovideinsightintocustomer behavior
Everystate-of-the-artretailsolutionwe’rebuildingwillrun onELERA.ThatincludesVR/ARself-servicesolutions, smart,AI-enablededgecameras,andcomputervisionto betteraddresslosspreventionandspeedupself-checkout. TheadvantageofbeingELERA-poweredmeansthatthe datacollectedbythesesystemscanbesharedwithother applicationsandservicesacrosstheentirephysicaland digitalstoreenvironment.It’sthepathtoamorecompelling andcohesivecustomerexperienceandtomoreefficiency andreducedoperatingcosts.
InwhatwaysisToshibaGlobalCommerceSolutions contributingtothecommunity?
WhenIcameonboardinNovemberoflastyear,oneofthe thingsIwasmostexcitedaboutwasincreasinginvestment incommunityinitiatives.Anexampleofthatisan internshipprogramwe’repilotingthatcreateseconomic opportunitythroughpartnershipwithcommunitycollege andvocationalprograms.Itincludesin-depthtrainingand paysforthefinalyearoftuition.Risingstudentdebtisa hugeissue.Wecanplayanimportantroleinhelping alleviatethatburdenaswellasoffergraduatesanexciting careerpath.
We’realsodevelopingnewcorporatelevelprogramsthat supportournation’sveteransandfrontlineworkers,aswell asempoweringouremployeeresourcegroupsacrossthe companytosupportlocalorganizationsthatareimportant totheircommunities.
Howdoyouenvisionsustainingyourcompany’s competencyinacutthroatandvolatileworldof business?Wheredoyouseeyourcompanyinthenext fiveyears?
It’sanincrediblyexcitingtimeforus!We’reexperiencing somethingthatisrareinthelifeofatechnologycompany. WiththeELERAunifiedcommerceplatformandsmart end-to-endsolutionsbackedupbywall-to-walland proactiveavailabilityservices,wehavetheright technology,therightsolutions,andtherightstrategy,atthe righttimeforourcustomers—nowandforthefuture.
It’s the responsibility of retail IT providers and partners to provide end-to-end solutions that enable retailers develop the resilience and agility to adapt to any circumstance. That’s our mission and we’ll be right there with our customers to help them get there.
