Top Transformational IT Services Companies to look in 2019 August2019

Villalon Founder & CEO

Luis

Editor’s Desk

Course-changers ofITServices

Diamondsareneededtobeexcavatedfromthe

vastrocksofkimberlite,butthisdestinyisnot supposedtobefollowedbyeverycrystal.Some diamonds,donotneedtoberecognized,buttheyfind theirownrouteinthemidstofcomplexspheres.

Nottofearsuchendlessconcepts!Asthisissueisnot goingtobefocusingonthediamonds,andneitheristhis editorial.Butonsomeexceptionalmarketinfluencers, whomadetheircompanyintoawholesomebrandinIT industryforotherstolookupto.

This’ITindustry’isfilledwithlotsofserviceand solutionsproviders,andstandingoutuniquefromthis messysphere,isoftenanart.Manydesiresbutveryfew areblessedtoattainasuccessfulstatureinthiseverevolvingsector.

Eversincethedigitizationcameintopicture, organizationsstartedtoinclineonimplementing technologicaladvancementsasareplacementtothe customarywaytodoingbusinesses.Asof,many organizationsaresuccessfullyenrichingbenefitsfrom suchupgradations,yetareasonableamountof companiesarestillstrivingtotastethefruitsofsuccess. ThesefeaturedTopTransformationalITServices Companiesoffersimpeccablesolutionstothevarious strugglingorganizations.

InsightsSuccessappreciatesthecontributionmadeby suchprofoundorganizationsandtakespridein undertakingsuchbrandsinthisspecialissue,entitled “TopTransformationalITServicesCompaniestoWatch in2019.”

Hereisthebriefaboutthecoverofthis issue—Businessesareincliningtowardsmoresimplified

Abowlofknowledgewith atouchofpersistence leadstomiracle.

operationsandprocesses,andthuspracticing automationtosavetheirvaluabletimeondoing monotonousjobs.Roboticsaccompanying automationhasbroughtasubstantialchangeinthe ITsectorandisreshapingthefutureofthesame. Takingthisevolutionintoconsideration,Luis VillalonfoundedTargetRoboticsin2001,starting operationsonlybyhimself.Sincethebeginning,the companypolicywasautomationonlywithrobots. Luisbetforhisvisionoftheautomation.Hewas right,asnowroboticsisthemaintechnologyof automation,thereisnofullautomationwithout robotics.

Itcreatessimplesolutions,basedonamazing capacitiesofrobots.Thecompanyhastheabilityto developalmostallindustrialprocesseswithrobots, eventhecraziestapplications,usingallnew technologiesontherobots,advancedfunctionsand complexprograms.Comparedversusthe conventionalmachinery,TRguaranteestoreduce thesystemcostatleast50%,butincreasingthe productioncapacitybydouble,atleast.Forevery marketorindustry,TRsystemsbecamethebestsellingsolutionsfortheirexponentialproductivity anddisruptiveconcepts.

Let’sunveilsuchalike,inspiringinterviewsand storiesofmanysuchsignificantorganizationsinthis specialeditionandspreadawordabouttheir contributioninmakingthisworldabetterplace. Also,flipthroughtheCXOstandpointspresentedby someoftheleadingindustryexpertstotastethe glimpseofindustrialrevolutions.

Enjoytheread…!

Bhushan Ghate

Luis Villalon Founder & CEO

TargetRobotics

OptimizingIndustrialProcessesthrough AutomationwithRobots

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Weofferindustrialsolutionswith exponentialproductivity,through automationwithrobots,under simple,disruptiveandcustomized conceptsonaquick,flexible andcompetitiveway.

Businesses are inclining towards more simplified operaons and processes, and thus praccing automaon to save their valuable me on doing monotonous jobs. Robocs accompanying automaon has brought asubstanalchangeintheITsectorand is reshaping the future of the same. Takingthisevoluonintoconsideraon, LuisVillalonfoundedTargetRobocsin 2001, starng operaons only by himself. Since the beginning, the company policy was automaon only withrobots..Luisbetforhisvisionofthe automaon. He was right, as now robocs is the main technology of automaon, there is no full automaon withoutrobocs.

Target Robocs creates simple soluons, based on amazing capacies of robots. The company has the ability to develop almost all industrial processeswithrobots,eventhecraziest applicaons, using all new technologies on the robots, advanced funcons and complex programs. Compared versus the convenonal machinery, TR guaranteesto reducethesystemcost at least 50%, but increasing the producon capacity by double, at least. For every market or industry, TR systems became the best-selling soluons for their exponenal producvityanddisrupveconcepts.

Most Experimented Automaon Company

experimented and biggest automaon company in Mexico, with more than 18 years in robocs, and more than 100 designengineers.

StayingAheadintheCompeon

Target Robocs believes that as technology is movingfast, all the design engineers must be inside a permanent and evaluave training program, not only to understand and apply new technologies, but also to research and develop new methods of research. These connuous upgrading experiences maintain TR on a top compevelevel.

One of the biggest

challenges,

and now is one of the mayor assets of the company, was to create and sll conserving a top professional engineers’ team. Since the beginning, Luis strategy was to contract young and just graduated engineers and invest on a Roboc lab to train them during the internship university programs. In the first year, the revenue increased was more than 50%, and connued like this every year, constantly for now 18 years, even in the 2009-2010 automove industry crisis, thanks to its sales policy, which diversifies to general industry market. Today the company is the most

Secondly, the company is also of the opinion that in general industries there are many customers with no robots in their producon lines. They must implement automaon in order to be compeve. When they decide to use robots, their people are usually afraid. TR make the system start-up and stay at the plant with the final users for extended periods, training to producon & maintenance people, guidemanagersthroughtherampupof the process to implement robots in their factory, with the challenge to introduce and convince all personnel into this new mindset, helping them to understand it and learn how to use it. This support is unl the end, when everybody likes robocs. TR considers this effort of many weeks or months, as an investment, because in the near future, they will accept and even prefer robotsthanconvenonalmachinery.

ARobocsIntegratorandVisionary

Luis Villalon is the Founder and CEO of Target Robocs. He has become one of thefirstrobocsintegratorinMexicoby the way he leads the company to become one of the biggest and reliable robocssystemsintegratorsinMexico. Due the necessity to research and develop much more roboc systems to re-inventmanymanufactureprocesses, Luis Villalon’s vision to influence not only over industry, but also over young Mexican society is commanded by the

biggest project of his professional life. He envisions starng the new TARGET ROBOTICS UNIVERSITY in 2020, where hundreds of design engineers will get the innovaon, disrupve, exponenal and con nuous changing acknowledgement to develop robocs systems for all kind of industries and all typeofindustrialprocess.Inthecoming years, this will be the origin of a research, development and manufacturing center for the new generaon of robocs systems that will be compeve and exportable all over theworld.

ReinvenngtheManufacturing

Target Robocs is reinvenng the manufacturing. It believes and proves that mass producon theory is obsolete. Small to medium manufacturing units with roboc technology brings a beer way to get the high producvityand flexibility that the new markets demand, with low manufacturing cost and low machinery investment

For example, this year TR develops a mulfunconal roboc system for packaging. Many packaging processes are integrated in one system, using all soware robot features like decision maker based on vision system, autorecovery funcons, safety compliance, auto diagnosis, plug & play, small footprint and completely autonomous. Before this new disrupve system, the customer usually purchased many staons, one for each process, full of mechanisms.Thecostofthese staons was three mes higher; the footprint was ten mes bigger and requires four operators per shi. The power consumpon, spare parts, complexity to adjust and low flexibility was a nightmare. The customer reduces the return of investment from 4.5 years to lessthanone.

RobocsUnlockingOpportunies

Target Robocs is of firm belief that automaon will become robozaon.

General industry will be robozed as automove industry is now, or more. General industry, opposite as Automove, enables the integrators and research companies to innovate and develop new and innovave soluons. TR knows there are thousands of processes to roboze in generalindustry,therearethousandsof convenonal machines to upgrade, and thus,thereisanewwaytomanufacture any kind products. This situaon is openingmanyopportuniesareatothe new generaon of disrupve entrepreneurs who will compete with theactualmanufacturingcompanies. This is the new era of robocs industry, which will rise with the people who have the processes acknowledge and the technology owners. The cost of the machinestoproducealmosteverything isdecreasingveryfast,andmorepeople aregengaccesstoit.

LeadingtheNewGeneraon

According to Target Robocs, in the coming years, industry 4.0 will transform the way we produce and distributegoods,andthischangewillbe leaded by the visionary entrepreneurs, who understan the new model to make business based on technology and knowledge.

Tesmonial from Target Robocs’ Client “Target Robocs gave me for the first

me in 65 years of the company a real disrupve and exponenal soluon, aer we decide to start our new producon line, our tradional experience guide us to first build up a 5,000 building in order to aend 2 m daily 80 operators per shi with a full infrastructure with dining room, bathrooms, dressing rooms, meeng rooms, living village, recreave space andmanyotherinvestmentsthatdidn’t guarantee the full compromise off the operators, also to hire them is elementary tosubcontractanagencyto recruit the best ones, plus many others investments that can´t give us any guaranty. When we meet TR their first soluon concepts proposal sounded like something unreal, crazy and risky but I always knew that I must give them a chance for the experience, experse and compromise they always improve to make this kind of soluons happen. I confess that though the process I doubt many mes of my decision and somemes contemplate to go back to basics but at the ends it worth. Now magically they substute 80 operators per shi only with 12 simple robots in a 50 space, that also is plug & play. m² Now I have 4,950 m² free space to produce more products, and a system that I could install on my garage. This wasjustrevoluonary.”

Ing.MarceloLozano APELSA

Top Transformational IT Services Companies to look in 2019

McNeese Owner & CEO

Jim

Building Strong Relationships with Modern Technology

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C2XCEL is your technology compass setting your business on course for success and efficiency.

Aprofessional technology advisory firm C2XCEL, is

providing strategic technology solutions for small and mid-size businesses and enterprise-level companies. As a company C2XCEL increases operational and financial efficiency using time-tested techniques. Having years of diverse experience, the organization is able to create cutting-edge recommendations that transform its client's network's infrastructure. C2XCEL customizes no-cost comprehensive solutions that are designed to fulfill its client's immediate needs while considering future technology requirements.

The Massively Experienced Team

With a massive collective technology experience of over 50 years, C2XCEL's team has worked with many different sized customers, with varying technology needs. As well, the company has worked with different technology service providers. Together, these experiences have taught C2XCEL, that no customer and no services provider are alike; in fact, the company has learned that no two projects are the same, even if the same services provider and the same service are involved.

The organization has created a proprietary process called ACT, which Analyze, Consult and Transform the technology environment. Using this process C2XCEL works with their customer to create a comprehensive inventory of active services. This allows the

company to understand what is active and billing and analyze the environment. From there the C2XCEL team will consult with the customer to understand if the current technology provides the ideal environment. If not, the team consults with the customer to understand the ideal environment. And the team will then work with multiple services providers to create solutions that will fulfill the needs, and often times lower the cost, while increasing bandwidth and network infrastructure. C2XCEL then works with the customer to narrow the services provider options to only those that best fit the customer's requirements. The company works with those services providers in order to produce contract language and pricing until the customer is happy and makes a final selection. At that point, C2XCEL Transforms the technology landscape for the customer by project managing each component of the order to ensure it installs and functions as expected.

An Impeccable Leader

With a massive experience of over 20 years in technology, Jim McNeese, Owner and CEO of C2XCEL, is able to guide customers through the myriad of service providers and their respective service options. He works within the customer's technology requirements in order to develop strategic solutions that will evolve with the organization. Jim's 10-years of service in the U.S. Army enhanced his ability to see 'the big picture' in any situation, which means every customer can rest assured C2XCEL will explore all available technology avenues to achieve the goals. Along with Jim's industry knowledge, his desire to establish a team that supports and builds upon his skills to create a dream team for each business opportunity. This team acts as the catalyst to inspire and incite augmentation of the technological landscape and becomes an extension to each customer's team.

Remaining Vigilant to the Changes

According to the company, technology is in a constant state of growth and evolution; therefore, it is necessary that C2XCEL remain vigilant to the changes. This allows the company to offer the best of the best to each customer and keep the technology landscape up-todate. Currently 5G and SDWAN are driving platforms in technology. SDWAN (Software Defined Wide-Area Network) has proven cost effective for most customers and allows them to utilize all data connections without having to designate connections as primary, secondary, tertiary, etc. SDWAN is several years into production, but 5G is very new and the benefits are unknown to most people. C2XCEL is able to explain 5G, or any technology platform and whether it is a good fit for the customer, based upon their needs.

When Project Management is Top Priority

For the team of C2XCEL, one vital part is project management. After spending many years in the industry, the leaders of C2XCEL understand the importance to having a project management team. Having dedicated employees monitoring each project, beginning at contract execution through turn-up of the ordered services, C2XCEL has removed the requirement for customers to chase status of a project with the services provider. This allows the customer to focus on their business, while C2XCEL works with the services provider.

As an unbiased technology advisor, with access to over 250 services providers, the company provides the best of the best to their customers. Its solutions are strategic and tailored for each project. The C2XCEL team eventually becomes one with the customer throughout the life of the account becoming an invaluable asset when the services provider's contacts move-on.

Cam Co-founder & CEO Ai Build

BEYOND AUTOMATION

AI poweredAutonomous Factories of the Future

Riseoftheindustrialrobotsin1980sledtoa majorevolutionofHenryFord’sassemblyline concept.Routinetasksthatwerebeinghandled byfactoryworkersstartedtobeperformedbyrobotswith greateraccuracyandefficiency.Withthespreadof device-to-devicecommunicationandIoTprotocols, robotsstartedtakingaseriousamountofresponsibility fromfactoryworkers.Thismovementwasinitiallyledby th Germanhightechfirmsthatbrandedthisshiftasthe4 industrialrevolution.Ontheoppositeside,therewas China,takingadvantageoftheiraccesstolowcost humanlabourasanalternativetoautomation.Very recently,afewyearsago,Chinaflippedtheirstrategy180 degrees,becomingthebiggestadvocateofautomationby startingtoinvestaggressivelyonbuyingrobotsand developingtheirownroboticsknow-howledby governmentinitiatives.Sothetechnologywon.Thereis noquestionabouttheneedforautomationanymoreand majormanufacturingcompanies,includingtheonesin China,Germanyandrestoftheworldareracingto automatetheirindustrialprocessestoincrease productivity.

Everythingthatcanbeautomatedwillbe automated,accordingtoZuboff’slaw. However,somethingsaremoredifficult tobeautomatedthanotherthings. Thosearenon-repetitivetaskswhich requirehigherlevelofcognitionand abilitytoadaptintounknown conditions.Thesetaskscanbe definedasthelastmileinfactory automation.Tesla,theelectriccar manufacturer,wasrecently criticizedbyanalystsfor automatingtheirassemblyline morethannecessary.The reasonofthecriticismwasthe factthatthecostof automationexceededthecost ofahumanledassembly

Daghan

line.Thismaybeavalidargumentfor todaybutthesolutionshouldbefound inincreasingthebarforcommercially viableautomationandnotbygoing backtolowerlevelsofautomation.

Soifwearemovingtowardsfull automationandlights-out manufacturing,howcanthelastmile infactoriesbeautomatedwithout overspendingandoverengineering? Autonomyseemstobetheanswer, thereforeArtificialIntelligence…

Thereisaslightbutimportant differencebetweenAutomationand Autonomy.Autonomyisthestateof beingabletomakeindependent decisionsinsituationsthatwerenot experiencedbefore.Bydefinition, autonomoussystemsarealways automated,buttheotherwayaroundis notalwaysthecase.Asystemmaybe fullyautomatedbutnotautonomous. “BlindAutomation”isthetermweuse forthiscategory.

Systemsthatareblindlyautomatedare basedonhardcodedrules,asinexpert systems,andtheytendtobevery difficulttobereconfiguredifthe conditionsorrequirementschangeover time.Autonomoussystems,incontrast, generalizetherulesfordecision makingindifferentscenariosby allowingahigherlevelofabstraction intheirprogramming.

Forexample,intheblindautomation scenario,arobotmaybeprogrammed togotocoordinatesx,y,zinorderto pickupanobject.Thiswillwork withoutproblemsaslongastheobject isfoundpreciselyatcoordinatesx,y,z. However,ifforanyreasontheobjectis positionedataslightlydifferent location,therobotwillstillgotox,y, z,failtopicktheobjectupand continueexecutingtherestofits commandswithoutnoticingthis problem.Eventuallyeverystep subsequenttothisfailurewillalsofail.

Abetterstrategyforperformingthe sametask,isusingarobotwithvision

sensors,andprogrammingittogoto theobject’sposition(asavariable)to pickitup.Regardlessofwherethe objectispositioned,robotwilllocalize itusingitssensorsandsuccessfully pickitup.Thisdifferencebetweenthe twoprogrammingparadigms;“gotox, y,z”and“gotoanobject’sposition” makesabigdifferenceinmakingthe systemlesspronetomakingmistakes inunexpectedconditionswhichis crucialforlastmilefactory automation.

About theAuthor

Daghan Cam is the Co-founder and CEO of Ai Build, a London based startup developing Artificial Intelligence and Robotics technologies for the construction industry. He is also a visiting lecturer at University College London doing research on robotic fabrication, large scale 3d printing and parallel algorithms with GPU computing. His work focuses on developing intelligence for automating complex tasks in design and manufacturing by using computer vision and machine learning techniques.

Inthisscenariowhererobotsmake autonomousdecisionsbyusingrealtimesensordata,afeedbackloopis establishedbetweenphysicaland digitalenvironments.Theconstant flowofinformationfromphysicalto digitalandviceversacreateimmense amountsofstructureddatawhichisthe fuelforAIpoweredautonomous factoriesofthefuture.Suchactionmeasurement-actionstrategiesallow thesystemstoself-improveovertime, creatingadatanetworkeffectin manufacturing.Themoreoneprocess isexecuted,themoreefficientitwill get.Thisallowssuper-human performanceinalmosteverydomain givenenoughdata.

Robotsmakinghundredsofdecisions everysecondandreceivinghundreds ofmeasurementsfromtheenvironment andfromotherdevicesalsorequire massivecomputationandstorage capabilities.Despitethepopularityof cloudcomputinginmostapplications today,adecentralizedcomputepower isnecessaryformostrobotic applicationsandforIoTdevicesin general.Thethroughputbetweenthe edgeandthecloudthroughinternet connectivityissimplynotenoughto processalldatageneratedbysensors andmakesensibledecisionsinrealtime.Soedgecomputing,orfog computing-dedicatedserverson premiseasalayerbetweenindividual devicesandthecloud-willlikelybe thenorminautonomousfactoriesof thefutureunlessweexperiencea breakthroughinsciencethatleadsto infinitelyfastandreliableinternet connectivity.Howeverunlikecompute power,storageofimportantdata,that isfilteredontheedge,shouldbe centralizedinordertoachievethebest decisionmakingmodelsatevery location.

Asasummary,afewconclusionsand predictionsaboutthefutureare:

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Wearemovingtowardsan autonomousblack-boxfactory modelwherethefactoryrobotsare operatedbythemselveswithout humanintervention.

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Thesefactorieswillbepoweredby thedatathatisgeneratedby themselvesandtheirproductivity willincreaseovertimeexceeding humanperformanceinevery processinvolvedinmanufacturing.

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Factorieswillcomputeon-premise/ on-edgeandtheywillpush importantdatatocloudfor benefitingfromasharedpoolof datawithotherfactories.

www.ai-build.com

Ofer Laksman CEO, Chairman & Co-founder

In order to solve problems related to

digital transformaon and business efficiency they reside within, Correlata Soluons, founded in 2010, has aimed to become the single soluon for IT and management alike. Correlata believes that IT is not a part of the business; IT is the business. IT infrastructure remained a dense network of intricate and interdependent structures and disrupon can increase the risk that can affect other systems, causing damage to the company's business and/as well as brand. As a result, IT tesng does not occur with the frequency, nor the horizonal and vercal as should be—but there remain hurdles to accomplishing such.

Transforming Data Centers for the Future

Correlata's mission is to design, develop, and build a leading business center placing IT at the forefront of execuve leadership. The company helps thwart catastrophic degradaons, providing IT with full and comprehensive access to the data generated by IT assets. It has also built a patented analycs plaorm allowing insight into the daily health situaonal awareness of IT systems, thus, granng businesses to maximize their IT efficiency, save money, and migate the risks.

A Radically Changed Industry

According to Correlata, the industry has changed radically over the past 2-3 years,

affecng and exposing some of the greatest risks to the largest data centers in the world. Whether it is GDPR, Department of Homeland Security, privacy laws, third party and supply chain ecosystems, or the millions of cyberthreats, IT s sll le in reaconary to threats versus proacve for accurate planning and budgeng.

Correlata believes that IT and management must together collaborate to lead the charge and bring iniaves together to include digital transformaon, AI and machine learning, edge compung and quantum physics to be able to idenfy both the used and un-used resources within an enre data center (and its extensions).

the Laser-Focused Leader

With is keen knowledge based, depth of industries trends and skill to lead organizaons to success Ofer Laksman is the CEO, Chairman and Co-founder of Correlata Soluons. One of his top priories for 2019 is to accelerate the brand footprint, reaching global-leadership in the cognive analycs business domain.

Ofer wishes to see Correlata Soluons double its growth from FY2018, by aligning its ecosystem with its business partners more effecvely and driving the business more aggressively to be able to apply to more market demand/challenges and to be able to cover more technical issues Correlata faces on a daily basis. Ofer's largest goal for 2019 and 2020 is to introduce Correlata into new segments which relate to cognive analycs and ensure ongoing relaonships with leading business partners.

Path Breaking Proacve Intelligence Capabilies

Correlata Soluons provides proacve intelligence capability of IT domain analysis, ensuring companies are using their IT resources investments efficiently while improving quality of service.

Correlata offers a unique dashboard that eventually incorporates data analycs and machine learning targeted to data center operaonal acvies.

Ÿ Cloud Migraon: With Correlata's Cloud Migraon soluon, clients can evaluate and analyze cloud environments while making unbiased recommendaons based on the unique paers of system's users.

Ÿ IT Business Alignment: This soluon ensures the appropriate IT resources are allocated to the right targets. It also ensures right-sized IT infrastructure services are claimed by right apps.

Ÿ Investment Efficiency: This parcular soluon analyzes resource allocaon in order to solve usage gaps.

Ÿ Compliance and Regulaon: Correlata ensures

compliance of Key Performance Indicators (KPIs) with internal policies. This soluon also ensures adopon and implementaon of external regulaons.

Further, Correlata's CorreAssess Plaorm helps organizaons best comply with regulatory and compliance requirements, align IT to business needs in real- me, enforce effecve SLA, and maximize IT investment efficiency – reducing CAPEX/OPEX costs. Correlata's CorreAssess plaorm maximizes service availability by discovering potenal availability risks to IT infrastructure elements supporng related crical financial services and correlang the involved infrastructure resources into a chain of elements, checking resiliency and redundancy of each element in the chain. This plaorm also helps sectors like healthcare by empowering healthcare service providers to deliver fast, secure and quality paent care while meeng compliance with the healthcare industry regulaons of HIPPA or PCI, lowering the infrastructure risks to ensure clinical workflow and improve IT operaons efficiency that cut unnecessary investment costs. Healthcare providers are challenged in delivering their services effecvely, while driving new innovave technology, due to lack of holisc visibility on their IT infrastructure environments.

Various government and telecommunicaon companies are also being empowered by the Correlata's soluon, which eventually helps to idenfy availability risks to IT infrastructure elements supporng related crical services. This also helps telecommunicaon providers deliver fast, secured, and well-connected services to their customers, which at the end, helps to maintain a stable and robust high-availability across the enre IT infrastructure, while keeping DR and IT investments and operaons low.

Planning for a Beer Future

When it comes to the future, Correlata Soluons will connue to empower global enterprises to become digital transformers, granng aconable insights form the data center floor to the board room and management.

“ “

Benets

of Blockchain in the making of

Smarter Energy Grids

Humanbeingshavealwayslookeduptonatureand madeeffortstolearnfromitsbasicprinciples. Sonarswereinspiredbydolphins,lightbulbsby fireflies,suctioncupsbyoctopusandrobotsitselfto replicatehumanbeings.Onesuchinstancethathasbeen enthusedbymicroorganismsisdistributedledger technology(DLT),widelyknownasblockchain.

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.”

-Don&AlexTapscott.

Itrecordstransactionsbetweentwoclientswithoutany thirdpartyauthenticationwhichisanefficientprocesswhen itcomestostabledata.Blockchainprovidesdata managementwithoutthethreatofunauthorizedaccessor manipulations.Itisprovingtobeasolutionforfrequent problemsinvariousfields.Blockchaintechnologyhasthe capabilitytodisruptapproximatelyeveryindustryranging fromfinance,toeducationtopower.

BlockchainTechnologyinSmarterGrids

Oneoftheareasintheenergyindustrywhereblockchain technologycandisruptthemarketissmartgrids.Lately, blockchainhasbeenwell-thought-outasoneofthe developingtechnologiesthatcanbeusedfordeveloping decentralizedgridtopologiesandrevisingthedistributed managementofenergybusinesses.Blockchaindatabaseis sharedbyallthenodesinthesystem.Anodeisanactive devicewhichcanbeconnectedtointernetandhasanIP address.Examplesofdevicesincludecomputers,tablets, phonesandevenprinters.Thejobofanodeistoupkeepthe networkbymaintainingacopyoftheblockchainand processtransactions.

BenefitsofBlockchaininSmarterGrids

Blockchaincanaidnumerousutilityindustryrequirements. Itcanactasafoundationstonewiththepossibilityof disruptingtheprevailingecosystem.Withthepromotionfor e-vehiclesandindividualsshiftingtoelectriccars,supply anddemandofenergyneedstokeeppace.Hereblockchain comesinthescenariowithitspeer-to-peerinterconnectivity andsharing.Thisbalancesthedemandfromseveral foundationsandmakesthegridsmarterbydirecting sharing.

Astherearesmallandcompactsmartgrids,consumerswith thehelpofblockchaincansimplytradeenergywithone anotherthussavingtimeandearningafewdollars.Inthe powerindustry,blockchaintechnologycanensurea5D Impact:decentralization,digitization,democratization, distributionandderegulation.

SmartMeters

Smartmetersareusedtorecordelectricalusage.These metersenableustomonitorourelectricalconsumption morepreciselywhichwillhelpconsumersmakebetter energychoices.Throughblockchain,clientscandirectlyget theamountspentwhicheradicatesmiddlemanthussaving money.Thiscreatesamoreresilientnetworkforgadgetsto runon.Smartmeterscanalsoprovideaccuratedatatothe providerwithoutneedingadirectlinktothemeterof particularusers.

Withthehelpofblockchain,producersofsmartgridsdo nothavetoinvestahumongousamount.Heretheproducers getpaidinstantly,whichleadstolesscapitalexpenditure. Besidesthis,blockchaincanplayaseriousroleinadjusting powerflowsthroughtheamalgamationandoptimizationof localgridsmeasuredbythepublicorconsortiummodes.It canaidinthemaintenanceofpermanentrecordsby servicers,givingaflawlessviewofaparticularobjector partofinfrastructureatanygiventime.Thisinformation canberetrievedeasilyasthestructureisbuiltonashared platform,whileretainingtheauthenticityoftherecord.

WhilethepossiblebenefitsoftheSmartGridareusually discussedintermsofrenewableenergygoals,economics andnationalsecurity,ithasthepotentialtohelpsave moneybymanagingyourelectricityusageandchoosingthe besttimestopurchaseelectricity.Consumerscansaveeven morebygeneratingtheirpowerwiththehelpofblockchain. Lately,duetothespeedygrowthinthedeploymentof DEPsthesmartgridorganizationproblemscannolonger beproficientlyaddressedusingcentralizedapproaches, thus,thenecessityforvisionarydecentralized methodologiesandarchitecturesiswidelyrecognized.

Itisassessedthattheblockchaintechnologywilladd another$3.1trillionby2030.Lately,duetothespeedy growthinthedeploymentofDEPsthesmartgrid organizationproblemscannolongerbeproficiently addressedusingcentralizedapproaches,thus,thenecessity forvisionarydecentralizedmethodologiesandarchitectures iswidelyrecognized.

Lastly,blockchaintechnologymayeventuallyfast-trackthe evolutiontowhatthepowerindustrycallsa“distributed world.”Itisthesumofbothsmallandlargepowergenerationstructuresforcommunities,businessesand home.Toprosperincapitalizingthepotentialofdistributed generationandsupervisinglessforeseeableandmore capriciousrenewablepowersources,thetrade’s infrastructuremustfirstbecomemoreagileandless centralized.

Emerging Tech and Revolutions to Avoid Digital Irrelevance

Thepastseveralyearshavebroughtaboutsweeping changesinbusinesstechnologiesfrommainstream adoptionofAIandvoiceactivateddevicestoAR andVRsolutions.Personalassistantspowermultiple devicesandtheinternetofthingspushcompaniestokeep uporgetleftbehind.Asemergingtechnologiespush forward,consumersaregettingusetoalevelofservice, unimaginablejustafewyearsago.MillennialsandGen Z’ershavegrownaccustomedtobeingabletocustomize everything,getitthenextday,andreturnitwithno ramifications.

Allofthesetechnologicaladvancesarechangingtheway businessisconductedatabaselevelandautomationis findingitswayintoeverythingfrommarketingto warehousing.TocapitalloffSEOisbecomingincreasing qualitative.Sincequantitativefactorscanbegamedtobeat thesystem,giantslikeGoogleandAmazonhavedecided thatjustbecauseyourcompanyhasanexcellentkeyword andschemastrategy,doesn’tmeanyourbusinessisthebest atwhatitdoes.Botharerelyingmoreonqualitativefactors likecustomerconversions,customerreviews,andeventhe amountoffoottrafficyouhaveatyourphysicallocations. AmazonandGooglegetsettosquareoffastheEcomm armsracecontinuestoescalateandZeroClickECommerce becomesgroundzerofortheseplatformstogainyour business.ZeroClickEcommallowsyoutobookaservice orbuyaproductfromyourhomespeakerorphonewithout leavingtheGoogleorAmazonplatformorgoingthrougha traditionalcheckoutprocess.

Inordertosucceed,businessesneedtobeflexible,adaptto achanginglandscapeandmeetconsumerexpectations. Whatoftenisnotaddressed,however,iswhetherabusiness shouldadoptthesetechnologiesandhowtodecidewhich onesmakesense.Withdevelopmentcostsforcustombuilt consumer-basedappsstartingat100kandleadtimesover3 months,todaysCITOsandCEOsneedtodriveinnovation, protectit,andcapitalizeonitjusttostayaheadofthe competition.Threetechnologiesorrevolutionsthatevery

businessneedstoconsiderrightnowareArtificial Intelligence(AI),AugmentedReality(AR),andZeroClick Ecomm.

Ÿ ArtificialIntelligence(AI):Nomatterwhatgeneration youarefrom,ArtificialIntelligence(AI)hasimpacted youinsomeway.TheoldchessplayingrobotDeep Blueproject,withoriginsdatingbacktothe80’s,has evolvedintotheadvancedsystemslikeIBMWatsonand AmazonLex.Oncehighlyguardedproprietarysystems, AIplatformshavebecomeopenandfriendlyto developerswithsystemscapableoflearninganddriving results.TodayArtificialIntelligencedrivesconsumer interactionsthroughwebsiteandtextingplatforms. Manyautomatedmarketingplatformsareincorporating AItomakesurethatyouradvertisementsreachthe peoplemostlikelytopurchaseyourproduct.

AIisanemergingtechthatallbusinessesneedtoputon theirshortlist.PWCpredictedthatAIwillhelpmarketing solutionsbasedonBigDataandwealreadyseebusiness systemslikeBuxtonincorporatingAIintotheirmapping models.AIisadvancingscience,marketing,andbusiness management,AIhasthepowertopredictresults,improve ROI,andsavemoney.

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AugmentedReality(AR):AugmentedRealityis becomingagamechangerformanyindustries,however, whatexactlyisitandhowdoesitbenefitmodern business?ManypeopleItalkwithstillconfuse AugmentedRealitywithVirtualReality(VR).Virtual Realityisa3Denvironment,acompletevirtualworld thatisimmersivewheretheconsumerisfullyrendered insideadigitalspaceandrequiressomewhat cumbersomeelectronicslikeheadsetsandhapticsto completetheexperience,(álaReadyPlayerOne).

AugmentedReality(AR)ismuchmorepracticaland prevalent.ARallowstheconsumertochangethingsabout theirrealenvironmentwiththeassistanceoftechnology,

usuallyaphoneapporintegratedwebtech.Thebeautyspace hasflockedtoARtoallowconsumerstovirtuallytryonmake uporchangetheirhaircolorsuchastheYouCamMakeup–MagicSelfieCamshowcasedatthe2019CESshow.These arepracticalsolutionstoconsumerpainpoints,allowingthem totrybeforetheybuy.ARcanhelpaconsumerchoose furniture,caraccessories,andmore,astheylookinreallife onthemselvesorintheirownhouseasopposedtohowthey thinktheywilllookbeonlineimages.Wayfairhasbeen leadingthechargeinthisspaceandrevealedatShoptalkthat theyaredigitizingmuchoftheironlineinventoryand convertingthemintointeractiveimages.

Ÿ ZeroClickEcomm:ZeroClickEcommisn’ttech,butit isarevolution. PowerhousesGoogleandAmazonare goingheadtoheadforyourbusinessanditisatwo-pony race.AccordingtoanAdeptmindSurvery,46%ofproduct searchesoriginatedonAmazoncomparedto34% originatingonGoogle.Amazonhasbeendominatingthe globalEcommmarket,provingalongtailstrategycanbe immenselysuccessful.Astheygrow,Amazonisbringing thatlevelofinnovationintothebrickandmortarworld withautomatedcheckoutandaccountbasedtransactions. Googlehoweverhasnotgivenup.Theymaybebehindin productsearchoriginations,butaccordingtoStatista.com 63%ofallsearchesstillstartwithGoogle.Google’sgoal overthenextcoupleofyearswillbetohaveyounever leavetheGooglePlatform.Google’stechnology investmentsinGoogleBusiness,GoogleMerchant, GoogleManufacturer,GoogleReserve,andGoogle Analytics,allowsbusinesstolisttheirlocation,selltheir products,booktheirservices,advertisetheirwares,and tracktheirROI,allwithouteverleavingtheGoogleSuite.

Asbusinesstechevolvesandprogresses,businessneedto keeppacetoavoidbecomingobsolete.Thegoodnewsisthat asthetechadvancessodothesolutions,andmanysoftware companiesarebuildingoutoftheboxsolutionsforvarious industriestobringyouuptodate.ThereareAIsolutionsfor customerservice,marketing,andmanagement.ThereareAR appbuilderswhocanhelpyouutilizethetechnologyforyour consumersolutions,evenifyourcompanyhasn’tbeen keepinguptodate.ItwillbeeveryCEOsresponsibilityto providethevisionofhowthetechfitsintotheirorganization andCITOsandCMOswillbeintegratingthetechnologyand pushingitevenfurther.Ifweembracethechange,wewillbe abletodomoreandachievehigherROIswithdeeply satisfyingconsumerexperiences.ArtificialIntelligencewill makesenseofBigData,AugmentedRealitywillprovidethe ultimatecustomerexperience,andZeroClickEcommwill makethetransactionprocesseasierandsimpler,bringing moreROItocompanieswiththevisiontoutilizethe technologyandavoiddigitalirrelevance.

Greg Forsythe is the Senior Director of Branding and Innovation for Deka Lash and serves as a marketing consultant and advisor for the beauty and wellness industries.

Greg has directed commercial projects for Fortune 100 clients such as Wal-Mart, CVS, Verizon, Kroger, Walgreens, Johnson and Johnson, and UPS. Greg studied Operations Management at Penn State before obtaining his Marketing Certification from The Wharton School.

About the Author

Deepak Vijayaraj Managing Director

The face of business world has completely changed by the disrupve

technologies. However, not every business is ready to get along with the disrupon. Many of them are struggling with the use cases and the knowledge of the same and some of them don't have the professionals in the team. To resolve these difficules, born Unite IT Consulng, a global professional IT consulng company delivering services in Smart City creaon, Cloud, IoT, and DevOps.

Unite was formed for the purpose to make a difference for customers, people, and the environment. The company believes that it's more about improving organizaon and people, and geng technology to work beer for clients. If customers have a challenge dealing with disrupve technologies such as Cloud, Arficial Intelligence, Augmented Reality, Internet of Things Sensors, Big Data or Analycs, Unite is commied to help these organizaons to face those challenges. It is the one stop IT firm that can join the dots of various technologies and provide a complete soluon to customers.

Unite IT Consulting

A Leading IT Soluon Provider with

Combining Agility with Professional Services

Unite is providing Strategy & Advisory to companies on driving the setup of smart infrastructure to enhance connecvity, liveability, producvity and resilience. It also assistsclientstodigitallytransformtheirbusinesstobeAgile, using cloud soluons and DevOps. Being vendor agnosc, it providesunbiasedsoluonstoreachthegoalsquickly.

FollowingaretheproductsUnitehascurrently:

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DearBlue Water- Mobile applicaon to monitor beach quality based on real me data received by IoT sensors in thebeaches.

Ÿ Asist- Single touch device for seniors and people with disabilitytocalltheircaregiveratatouchofbuonincase of emergency. This IoT device can also place a call automacally to 3 persons, in case of a fall or heart beat slowsdown.

Ÿ WoWCustomerXP-Asuiteofproductsinpartnershipwith Freshworks to provide a 360 degree experience for customers throughout their journey with the company fromMarkeng,SalesandSupport.

Thecompanyhasarangeofprofessionalservicesasbelow:

Ÿ Cloud services including Architecture, Migraon of workloads from on premise to cloud and ongoing Support, as well as seng up direct physical connecvity from Data centre to other Public Cloud provider Data centre.

Ÿ DevOps Implementaon for startups to enterprise organizaons to get their product to market quickly and beatthecompeon.

Ÿ Microservices Development based on technologies like APIandDocker.

Ÿ SupportcustomerstobuildDataLake,DataManagement andAnalycs.

Ÿ Smart City Strategy, Advisory and Soluon Integraon usingIoTsensors.

ATechnoEnthusiast

Thevisionaryandfounderofthecompany,DeepakVijayaraj, Managing Director at Unitehas over 17 years of experience in IT industry. He has donned many hats in various roles including Technical as Cloud Soluon, Architect/DevOps, Consultant and Management role as Program Manager at various companies like Amazon - Australia, Mercedes Benz –India and Cognizant-India. He has worked with many clients including Brish Airways, BT, CBA, Microso, Morgan Stanley,Unisys,Walmarttonameafewatdifferentlocaons likeCanada,USA,UKandAustralia.Heisakeenenthusiastin emerging technologies including Internet of Things (IoT), Blockchain, Arficial Intelligence and is represenng the Industry in the Technical user group of Australian Smart Communies Associaon. Deepak holds a Bachelor's degree inInformaonScienceandEngineering.

GengAlongwithBigNames

Being a young company, Unite has already achieved some of the milestones like Ÿ Proud Corporate Partner for the Australian Government in their "Small Business Digital Champions Project". Ÿ Supporng Partner for SmartSat CRC to help build Australian Space Industry. Ÿ Represenng the IoT Industry on the Technical user group of "Australian Smart Communies Associaon". Ÿ Taking the lead of seng up LoRaWAN network (The Things Network) in Western Sydney area, that helps local communies enjoy the benefits of a free network for IoT devices that will provide data and help to maintain safety, wellness and protect environment. Ÿ Recognized as "Top 10 Smart City Soluon providers" and as "10 Best IT Consulng companies". Ÿ Part of startup programs of CSIRO and Western Sydney University.

Unite's experience has been to be always innovave for coming up with soluons for the clients, and deliver those soluons quickly and efficiently for the customers to succeed.

TheNextBigThing

IoT sensors running on Cloud infrastructure will be the big thing in technology. These two technologies help in build robust, reliable and secure framework for collecng data from different areas of the community and help make informeddatadrivendecisionsforasafe,secureandhealthy feasiblecommunity.

VisioningforaComprehensiveOffering

Unite's vision is to become the "go-to" company. It is commied for Businesses and Enterprises for transforming their legacy IT systems to latest cung-edge technology using IoT, Arficial Intelligence, Docker and Cloud based on DevOps,MicroservicesandAgilemethodology.

If you have a challenge dealing with disruptive technologies like Cloud, IoT, Artificial Intelligence, Big Data, Analytics, Docker, then we are here to support you and address those challenges by transforming your IT systems.

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RoboticProcessAutomation(RPA)isanemerging processofautomationtechnologybasedonthe impressionofsoftwarerobotsandartificial intelligenceworkers.Itisaformofautomationwhichhas beenpositionedundertheconceptofscreenscraping.RPA isbelievedtobeasignificanttechnologicalexpansionof thistechniqueinthesensethatnewsoftwareplatformsare emanatingwhicharesufficientlyreliabletomakethis approachviableforoperationsinrenownedenterprises.

Justlikehumans,Robotsperformonavastrangeofregular tasks,softwarerobotsinterpret,triggerresponsesand communicateprofessionallywiththesystems.Enabling RPAtoholdanyprocesseswillnotonlytransformand designtheorganization’sworkflow.Itwillallowforquality scalabilityandflexibilityinsideouttheenterprisewhichcan tailoredtothespecificneeds.Thesuperiorthingabout softwarerobotsaretheyareeasytotrainandtheyintegrate swiftlyintoanysystem.Theyconsistentlyupdatetheir progressreportstogoevenbetterandbiggerbyusing

operationalandbusiness predictabilitywhileimproving logically.

RoboticProcessAutomationcontributesin variousspecifictechnologiesthatcan automatemundane,routine,creatinghigher productivity,standardizedtasksaswellas valuewithlesserinvestment.

Thissystemisrapidlygainingpopularity, predominantlyinthebankingandfinancesectors duetothelargevolumeoftransactionsandthegreat benefitsthatcanberealizedwithinashorttime frame.Themagnitudeofthebenefitsofautomationis directlyproportionaltotheincrementalimprovementin themanualprocessinghotspots.TheRPAplatformprovides yourbusinesswiththescalabilityneededtostay,perform andsustainontopofyourgame.

Herearetheadvantagesofroboticautomation-

EfficaciousCosting-Aspertheestimatedactroboticscuts operationalcostsby25-30%.Robotsarebetterenoughto operate24/7accordingtothechargingprocessandtakeno vacationwhencomparedtohumanswhowork9-5andalso haveapre-fixednumberofannualleaveseachyear.Having robotstakeoversomeofthemanuallyintensiveworkfrom humanscouldresultinvisiblegainsforthebusiness. Automationcanhelpyourecoverthecostwithinashort timespanandfromthenon,itisallonlyaboutgains.

Faultless&HighQuality-RPAoffersimprovedservices toprocessesthathaveahighprobabilityofhumanerror, therebyincreasingaccuracy.Robotsarereliable,and consistentanddonotwhinewhenexpectedtowork tirelessly.Theyalsoreducethecasesofre-worksand improvetheoutputqualitydrastically.Thebestparthereis thatrobotsfollowallrulestothedot,therebyproducing 100%accuracyintheprocessresultsandlet’snotforget whataddsmoresweetnesstothisdeal-thefast implementationofthistechnology.RPAoptimizes capabilitiesthatmultiplytheorganizationalcapacity.

Consistency-Roboticsisasafe,non-invasivetechnology thatdoesn’tinterferewiththeinherentsystemsand providesaperfectconsistencyinperformingtheactivities acrosstheboard,eachtimeandeverytime.

EnhanceAnalytics-Havingaccesstoerrorfree,accurate datafromvarioussourceswouldimprovethequalityof analyticsintheprocess.Thisleadstobetterdecision makingandoverall,tothebettermentoftheprocess execution.

EmployeeProductivity-RPAultimatelyfacilitieshumans androbotstodojustwhattheyexcelat.AsRPAfreesthe employeesfromtheirmundanetasks,theycanfocusmore onclientandcustomerinteraction,relationship managementandothersuchactivitieswherehumans naturallyexcelat.Havingsatisfiedclientsandcustomers onlymeanbetterbusiness.

CustomerSatisfaction-Deliveringbetterqualityofwork withhighaccuracyandimprovedcustomer/client interactionleadstoincreasedcustomerandclient satisfaction.Thisonlyaddstothegoodwillofthebusiness.

Faster-Asbotsarehandlingtheexecutionhere,alarger amountofworkcanbedoneinarelativelymuchshorter period.

RestorationfromMultipleSystems-RPAmakesthe tallyingofdataandinformationfrommultiplesystems possiblewhichgeneratesinformationthathelpswiththe integrationofprocess.

Multiskilled-RPAisapplicableacrossindustriesandhas theabilitytoperformawiderangeoftasks.Anyprocess thatisrulebasedandcanbedefinedandisrepeatable makesanidealautomationcandidate.

BetterITSupportAndManagement-RPAimprovesthe operationalqualityoftheservicedeskandmonitorsthe network.Thisenablescompaniestohandleshortterm spikeswithouthavingtorecruitextrastaffortrainthem. As thisadvancedtechnologyisrevolutionizingprocess efficienciesandincreasingproductivityacrosscompanies,it ischangingthewayvariousbusinessesandbusinessmodels arerun.AnalystsareevensuggestingthatRPAiscreatinga secondparalleleconomythatconnectstothephysical economyinconcurrentsystemstospeed-upandoptimize knowledgework.Timeforyoutobringyourbusiness onboardandjointhebiggestchangeever.

Chris Budd Co-founder Isolocity

Managing Quality in the Technological Age

Qualityisafactorinanybusiness,theimportance

ofaqualitymanagementsystemranges anywherefrom“Essential”inindustrieslikeAir Travel,andAutomotiveto“Important”inbusinesses suchaseventplanning,andconsulting.Someindustries arerequiredbythegovernmenttomeetacertain standard,andsomearesimplyrequiredbythebig playersintheirclientbase.Onethingisconsistentinall industries,thelongtermsuccessofabusinessis dependentontheadoptionofaqualitymanagement systeminsomeform.Iferrorsareallowedtobe repeated,theywilleventuallyerodeabusiness.

Qualitymanagementsoftwareisthetechnological solutionformanagingquality.Itrepresentsthelatest generationofqualitymanagementsystemsandposesa significantopportunitytoanytypeofbusiness.

QualityandResistancetoTechnology

AlthoughtheSaaS(SoftwareasaService)concepthas beenaroundforsometimenowinmanyindustries,it seemstobeaslowertransitioninthequalityspace. Manycompaniesestablishedtheirqualitymanagement systemsyearsagowhicharebasedinword,excel,and sometimesevenphysicalpaper.Qualitysystemsfacea strongresistancetochange,thestakeholdersremember howharditwastoconditionemployeestofollownew complianceproceduresanddon’twanttodoitallover forthesakeofgoingdigital.Sometimestheythink switchingtoaqualitymanagementsoftwareiscostprohibitive,especiallyinthesmalltomediumbusiness

space.Theysettleinknowingtheircurrentsystemis goingtogetthemcertified,butthismentalityputsthese slow-moversat-risk.

Theideathatoverhaulingaqualitymanagementsystem willdraincompanyresourcesisanarchaicone.Yes,the lasttimethebusinessimplementedaquality managementsystem,itwaspainful.Itwasdoneonthe backsofMicrosoftdocuments,itdependedoncertain peopletorememberallthe“ifthis,thenthat”triggers.It requiredthesameinformationtobewrittenoutonform afterform.Thatisallverydifficultandvery bureaucratic,it’snowonderthereistraumafromthe memoryofthatimplementation,theneophobiais completelyjustified.

It’stimetostartchallengingthisfearofchangebecause adividewillformbetweenthosethatadoptaquality managementsoftwareandthosethatdon’t.Thosethatdo willseeasignificantdropinqualitymanagementhours andtherefore,adropinoverhead.Thesecompanieswill beabletooffertheircustomersbetterpricesandbetter qualityallatonce.

Theideathatswitchingtoaqualitymanagement softwarewillbepainfulisafallacy.Whenaquality systemisalreadyinplace,thereareveryfewadaptations requiredoftheemployees.Theyneedtologintoanew interface,maybesomeformatchangesfromtheold forms,butotherwise,it’saskingthemtodoMUCHless.

About The Author

Chris Budd is the Co-founder of Isolocity, a quality management software designed to drive customized quality management systems for a wide variety of companies. Isolocity supports the management of formal systems such as ISO 9001 and other standards in the ISO family, HACCP, GMP, FDA, and most custom quality systems.

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Ourclientshavereportedsavingas muchas25%oftheirquality managementtime,orsavingthem frommakingadditionalhires.Many clientshavereportedaneasy transition,sometimestheswitchis flippedinamatterofaday.

QualityManagementSoftware AdaptingtoNeeds

AtIsolocity,wehaveadaptedour softwaretomeettheneedsofa diverserangeofclients.Ourinitial buildleftuswithasoftwarethat drovethequalitymanagement processautomaticallyforthose needing:specificationmanagement andinspection,realtimeSPC, CAPA,documentcontrol,internal auditing,inventorymanagement,HR management,equipment management,and/orsupplychain management.Amongthemore excitingtechnologicaladaptations are:

Mobility

Manyusersofoursystemare inherentlymovingwhileonthejob, andusetheirmobiledevicesto capturephotodocumentation,we marriedtheserequirementswithour functionality.

Userbasedpermissions

Notallinformationinacompany shouldnecessarilybeaccessedbyall employees,wemirroredthisneedby allowingourclientstomaintain everythingwithintheirsystemand restrictinformationasneeded.

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e-Signatures

Whenmovingtoonline,howdoyou maintaintheaccountabilitythewaya writtensignaturedoesonpaper? Somestandards(forinstancePart11

ofFDAregulations)require signaturesinmanyprocesses,we wereabletobuildthisrightintothe software

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ExternalDelegation& Communication

Wereducedourclients’workefforts byallowingtheirvendorsto participatedirectlyintheirsystem, forinstance,manyCAPAdocuments arecompletedbyvendors,wemade itsotheycandothisdirectlyinour clients’systems.

OnTheHorizonofQuality ManagementSoftware

Wehaveoursightssetonafew technologicaltrendsthatwefeelwill berelevanttoqualityinthefuture, hereareafewofthemoreexciting ones:

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IOTandAI

Withtheadventofsmartfridges, smartslowcookers,andevensmart garbagecansit’sclearany“thing” canbemadesmart.Asmoreofa business’equipmentandsupplies becomesmart,thequality managementsoftwarewillbeableto capturemoreinformationanduse lesshumaninput.Imagineasmart calipersendingproductinspection measurementsdirectlytothesystem, orasmartmachineshuttingdown automaticallywhenSPCgoesoutof tolerance.Orasmartspectrometer,a smarthotelcleaningcart,thelist goeson.Imaginethislayeredwith AI,predictingproblemsbeforethey evenhappen.

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OpenSourceAPI’sand Webhooks

ProductslikeZapierandIFTTThave madewebhookingpopularandeasy.

AtIsolocity,wearemindfulthata qualitymanagementsoftwareshould communicatewithotherbusiness software.Wearecurrentlyturning ourfocustointegratingwith accountingandretailsoftwarebutthe broadervisionistoallowclientmadeintegrationsthroughservices likeZapieroranopensourcedAPI. Ofcoursethisistreacherous,howdo wemanagethequalityoftheservice oncewe’vehandedit’sdevelopment outtothemasses?

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AugmentedReality

Imagineyoucouldtakeaphotoofa productprototypeandits specificationsareautomatically uploadedtothequalitymanagement software.Imagineifinspectionwas doneentirelybycameraandthe inspectiondatawasuploaded automatically.Completea5Sauditat theclickofacamera…Technology isnotfarfromthisreality.

JointheTechnologicalJourneyof QualityManagement

Weliveandbreathtechnology becausewelovetheideaofpassive production,wewanttoenableour clientstoproducetopqualityoutputs whileminimizingthetimetheyhave tospendonproduction.Thereisso muchthequalitymanagement softwareindustryhasalready accomplishedtothatend,theearlier yourcompanyjumpsonthiswave, themoreyouwillgetoutofit.