2017 Maine Family Business Awards Program by Institute for Family-Owned Business

In partnership with MEMIC

Thank you to our Maine Family Business Awards Sponsors

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FOUNDING SPONSORS We are grateful and continually blessed by these stellar businesses who contribute their time, energy, professional expertise and resources to the enhancement of family enterprise year-after-year. The Institute’s founding sponsors have made a long-term commitment to support the work of the Institute. They have helped to shape the Institute for over 20 years and we are fortunate for their ongoing support and guidance as we forge ahead!

ELITE PARTNERS Elite Partners commit to the Institute through a sponsorship of an affinity group and program series. Exclusivity is guaranteed at the top level “Title level” of sponsorship meaning that another “like” business will not be added to your chosen event or program. Naming rights are yours. Elite Partners are instrumental in the overall success of programming due to their commitment of resources and professional expertise. Elite Partners make an annual commitment to the Institute. We are grateful for the support of our Elite Partners! Women in Family Business Sponsored by:

Next Generation Affinity Group Family Business Spotlight: Business After Hours Series

HR for the Family Business Women’s Leadership Forum

Sponsored by:

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

HERE’S WHAT’S AHEAD THIS EVENING!

Reception Welcome and Dinner Colleen L. McCracken, IFOB Board Chair CEO & Partner, Planet Dog

Catherine Wygant Fossett, Executive Director Institute for Family-Owned Business

Host Cindy Williams, WCSH 6 Guest Speaker Lucas St. Clair, President of Elliotsville Plantation, Inc. and Board Member of the Quimby Family Foundation – Spearheaded the Designation of the Katahdin Woods and Waters National Monument

2017 Award Winners

Host

Cindy Williams has been anchoring NEWS CENTER’s evening newscasts since 1989. Though she is not from Maine originally, she has lived here far longer than any other state, making this her real home. Her father was in the military, so she moved all over the U.S. That did not stop when she graduated from the University of Southern Mississippi in 1985 with a degree in Radio, Television and Film. She worked at stations in Mississippi and New Hampshire before joining the NEWS CENTER family and settling down. Cindy has won several awards from the Associated Press and the Maine Association of Broadcasters for her anchoring and reporting.

PROGRAM SPONSORS We are delighted to offer over 40 programs this year to our members and future members. These programs are not possible without the support of our Founding Sponsors, Elite Partners and our individual program and event sponsors. We would like to recognize the following sponsors for their contributions to our programs.

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Our guest speaker tonight is Lucas St. Clair

Lucas was born and raised into a subsistence living family in the North Woods of Maine, with no running water or electricity for most of his childhood. He left that lifestyle to attend a boarding school in the Western Mountains of Maine and went on Lucas St. Clair to study abroad, pursuing a Culinary Arts degree at Le Cordon Bleu in London. Lucas worked in the beginning of his career in the restaurant and wine industry in New York City, Maine, and Seattle. In 2011, Lucas took over his familyâ&#x20AC;&#x2122;s operating foundation, Elliotsville Plantation, Inc. (EPI). EPI owns 125,000 acres of timberland in Northern and central Maine that they have been purchasing since 1998. They have been managing the land and adding infrastructure for recreation over the last several years. To celebrate the 100 anniversary of the National Park Service, President Barack Obama accepted the gift of 89,000 acres of land from EPI and created the newest unit of the National Park Service, Katahdin Woods and Waters National Monument on Aug. 24th, 2016. Lucas and EPI continue to play a role in the development of the region and enhancing the communityâ&#x20AC;&#x2122;s ability to capitalize on the newly realized asset. Beyond the restaurant industry and land conservation, Lucas has a strong interest in outdoor pursuits. He has hiked the Appalachian Trail, paddled the Northern Forest Canoe Trail, taken a NOLS semester in Patagonia and has climbed peaks in Alaska, Washington, Peru, Chile and Argentina. He has also worked as a fly fishing guide and helped Eddie Bauer with designing fishing apparel. He has had the great fortune to fish in some of the most beautiful waters in the world. Lucas lives in Portland, Maine with his wife and two children.

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P R O U D TO S U P P O R T T H E I N S T I T U T E F O R FA M I LY - O W N E D B U S I N E S S

CONGRATULATIONS TO ALL 2017 MAINE FAMILY BUSINESS AWARD FINALISTS AND THANK YOU TO THOSE WHO ARE CHOOSING MEMIC AS THEIR PARTNER FOR WORKPLACE SAFETY.

Together, weâ&#x20AC;&#x2122;re making Maine a better place to live and work.

www.memic.com

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Judges tested by 52 Semi-finalists, 20 Finalists and 7 Awards Judging Facilitator

Maureen Costello Wedge, Vice President, Sun Media Group Maureen is a fourth generation owner of Sun Media Group and serves on the Advisory Board of the IFOB. She earned her bachelor’s degree from the University of Maine and her M.S. in business from Husson University. She is past president of the New England Newspaper Association, past president of the Central Maine Human Resources Association, past chair of the Institute for Family-Owned Business (IFOB) and has served in leadership positions in a variety of industry and community associations. Maureen is currently on the board of the PAGE Cooperative.

Choosing winners is a tough yet gratifying job for those judging the Maine Family Business Awards. It’s truly a treasure hunt with judges sifting through submissions, searching for those special gems that help separate winners from the pack. This year we had 166 nominations with a record 52 semi-finalists! The judges had a challenging task to narrow the field down from 20 finalists to pick seven winners. What a joy to learn about these fascinating families that are running these amazing companies. Everyone is a winner in our eyes! Judges use many guideposts to evaluate submissions, including: mission statement, values and beliefs, operational summaries, innovation and impact, growth and stability, family involvement, control and ownership, atmosphere and culture, community, external resources, guidelines and rules, employee and customer communications, changes and culture. All this information comes from our nominees’ applications and supplemental information they send to the Institute. Winners are not revealed until the Awards Gala.

Judges: Colleen McCracken, CEO & Partner, Planet Dog Colleen McCracken is the Board chair of the IFOB and Planet Dog is the 2016 winner of the Renys Large Business award. She has over 30 years of experience in finance, operations and senior leadership throughout her career with large multi-national companies including WR Grace and G.H. Bass. Prior to joining Planet Dog, a designer and retailer of premium dog products, as its CEO in 2013, Colleen was the CEO of Thos. Moser Cabinetmakers, Inc. She holds a Bachelor of Science degree in Accounting from Bentley University and an MBA from Boston University. Reuben Bell, President, Blue Elephant Events and Catering Originally from Fryeburg, ME Reuben is co-founder of Blue Elephant Events and Catering and the 2016 winner of the Chalmers Insurance Group Customer Service Award. Reuben began his career in event management in the museum and publishing worlds in Philadelphia before returning to Maine to open Blue Elephant in 2007. He enjoys guiding his clients through the event planning process and helping create unique experiences for their guests. Reuben is a past chair of the BiddefordSaco Chamber of Commerce and a new Board member of the IFOB.

Dan Thornton, Maine Market President, People’s United Bank Dan Thornton is the Maine Market President of People’s United Bank. He joined the bank in 2011 as Senior Vice President, Senior Lender for southern and northern Maine. Dan brings nearly three decades of experience in commercial lending to Maine businesses and institutions. He is the past board president of Ronald McDonald House of Portland and recently served on the United Way Cabinet of Greater Portland. Currently, Dan is active with the IFOB Board, a past judge and is on the Executive Committee of the Maine Bankers Association. He earned his bachelor’s degree in resource economics from the University of Maine and his M.S. in business from Husson University. Kate Landry, Co-Owner, Fish Bones American Grill Kate Landry is the Co-Owner of Fish Bones American Grill in Lewiston’s Bates Mill #6 with her husband Paul. She was a prior owner of Mac’s Grill in Auburn from it’s opening in 1994 to 2012. She attended Brandeis University in Waltham, Massachusetts, where she earned a Bachelors degree in Sociology. She is on the board for the Special Olympics Annual Tee-It-Up Golf Tournament at Martindale CC and enjoys playing as well. She has 2 grown daughters and resides in Wales with her husband and 2 dogs.

Jed Weiss, Co-Owner, King Eider’s Pub Jed Weiss is co-owner of King Eider’s Pub, a family run business within the Damariscotta community. With over 30 years of experience working in family businesses, and as winner of the 2016 Shep Lee Community Service Award, Jed understands the value that family businesses bring to their communities. As a past VP of the Damariscotta Regional Chamber of Commerce, Jed recognizes the importance of building a strong community and regularly participates in community building events. Jed, his wife Cynthia, and their children reside in Bristol. Kevin Bowman, Co-owner and President, Bowman Constructors He is responsible for all aspects of the business; from estimating jobs, procuring business services, preparing proposals, negotiating contracts and managing projects to overseeing company finances, accounting, public relations, and marketing. Under his leadership as President, Bowman Constructors grew from a company with three employees and gross sales of $250,000 in 1987 to a company with 35 employees and gross sales of $10,000,000 by 2000. Bowman Constructors are the winners of the 2016 People’s United Bank Innovation & Technology Award.

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

About the Awards The Renys Large Business Award, won by Planet Dog in 2016, honors an outstanding company with 25 or more full-time employees that demonstrates excellence in all facets of business, including family involvement, succession planning, communication, value of being family owned, and community service. The Maddy Corson Small Business Award recognizes an exceptional company that embodies the ideals associated with its namesake, who continues to inspire, support and connect individuals, organizations and businesses throughout Portland and beyond. Rising Tide Brewing Company received the Maddy Corson Small Business Award in 2016. The Shep Lee Community Service Award honors one of the founders of the Institute for Family-Owned Business and the ideals he embodied in his respect and concern for customers, employees and the community. King Eiderâ&#x20AC;&#x2122;s Pub received the Shep Lee Community Service Award in 2016. Chalmers Insurance Group Customer Service Award, honors a company of any size that continues to improve customer service and exceed customer expectations. The judges also consider these criteria: innovative practices and systems; personal interactions and choices in how customers receive service and delivery; accessibility to customers and effectiveness in handling customer complaints; systems that reduce costs; and compassion and caring. Blue Elephant Events and Catering received the Customer Service Award in 2016. Peopleâ&#x20AC;&#x2122;s United Bank Innovation & Technology Award: Recognizes a company that demonstrates excellence in the development or creation of a new idea, method, or product to solve a problem; original, compelling ideas, innovation or technology; significant benefit to others; fulfillment of a market need or creation of a new market through a service or product; or use of applied science or innovative methods in product development or enhancement. In 2016, Bowman Constructors received the Innovation & Technology Award. Holiday Inn by the Bay First Generation Award recognizes a company of any size, with at least one family member serving as an active equity owner and at least one family member active in the business on a regular basis. The business must not have transitioned yet from one generation to the next. The honoree will be chosen based on overall excellence among all the categories above. Fish Bones American Grill received this award from Norton Insurance & Financial Services in 2016. HUB/Norton Insurance & Financial Services Environmental Leadership Award honors a company that demonstrates exceptional efforts to reduce its carbon footprint, demonstrate environmental stewardship, engage others in conservation efforts, and championing sustainability. IRC Industrial Roofing Companies presented Maine Beer Company the Environmental Leadership Award in 2016. Youâ&#x20AC;&#x2122;ll find awards winners through the years on page 11.

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

2016 Maine Family Business Awards Winners

Left to right: Todd and Sarah Maurer - King Eider’s Pub; Brian and Zach Bowman - Bowman Constructors; Kate and Paul Landry - Fish Bones American Grill; Heather and Nathan Sanborn - Rising Tide Brewing Company; Alex Fisher - Planet Dog; Colleen Croteau - Maine Beer Company and Sophia Bell-Pifferrer and Fausto Pifferrer - Blue Elephant Events and Catering

2016

Planet Dog (Renys Large Business Award) Rising Tide Brewing Company

(Maddy Corson Small Business Award) King Eider’s Pub (Shep Lee Community Service Award)

Blue Elephant Events and Catering

(Chalmers Insurance Group Customer Service Award)

Fish Bones American Grill

(Norton Insurance & Financial Services First Generation Award)

Bowman Constructors

(People’s United Bank Innovation & Technology Award)

Maine Beer Company

(IRC Industrial Roofing Companies Environment Leadership Award)

2015

Renys (Large Business Award) Kingsley Pines Camp (Maddy Corson Small Business Award) Angelrox and Suger (Shep Lee Community Service Award) Volk Packaging Corporation (The Wolak Group Customer Service Award)

Lucy’s Granola (First Generation Award) Delorme (People’s United Bank Innovation & Technology Award) TideSmart Global (Green Environment Award) Honorable Mention: Cross Insurance (Large Business)

2014

Lamey Wellehan (Agren Large Business Award) Messer Truck Equipment (Maddy Corson Small Business Award) Will’s Shop ‘N Save (Shep Lee Community Service Award) Chalmers Insurance Group (The Wolak Group Customer Service Award)

Chebeague Island Inn (First Generation Award) eco-kids (Technology Award) Meadowmere Resort (Innovation Award)

2013

Agren Appliance (Morong Falmouth Large Business Award) D. Cole Jewelers (Maddy Corson Small Business Award) The Wolak Group (Shep Lee Community Service Award) Central Street Farmhouse (First Generation Award) Hannan’s Electric (Customer Service Award) Close Buy Catalog (Innovation Award)

2012

Hurley Travel Experts (First Generation) Morong Falmouth (Large) S.L. Wadsworth & Son (Small) Industrial Roofing Companies (Customer Service) Dean’s Sweets (Community Service Award) Honorable Mention: D. Cole Jewelers

2011

AlliedCook Construction (Large) LT’s inc. (Small) Halcyon Yarn (Community Service Award) Honorable Mention: Day’s Jewelers

2010

Marden’s Surplus & Salvage (Large) Sweetser’s Apple Barrel & Orchards (Small) GHM Agency (Community Service Award) Honorable Mention:

Mancini Electric (Large)

2009

Earle W. Noyes & Sons (Large) The Lobster Shack at Two Lights (Small) Lionel Plante Associates (Community Service)

2008

Gifford’s Ice Cream (Large) Saddleback Mountain (Small) Outstanding Community Service Awards:

Maine Machine Products (Large) Couleur Collection (Small) Honorable Mention:

Down East Enterprise (Large) Seaside Vacation Rentals (Small)

2007

Geiger Bros. (Large) Morrison’s Maine Course (Small) Outstanding Community Service Awards:

Maine Machine Products (Large) Saddleback Mountain (Small)

2006

DownEast Energy (Large) Bedard Healthcare Group (Small) Outstanding Community Service Awards:

Oakhurst Dairy (Large) Apollo Salon Spa & Bistro (Small) Honorable Mention: GHM Insurance

2005

Thos. Moser Cabinetmakers (Large) Jordan-Fernald Funeral Homes (Small)

2004

White Rock Distilleries (Large) Paricon, Inc. (Small) Honorable Mention: Direct Mail of Maine

2003

Hussey Seating (Large) Monhegan Boat Line (Small) Honorable Mention: Shelter Institute

2002

Barber Foods (Large) Coffee By Design (Small) Honorable Mention: Winter People

2001

Hancock Lumber (Large) Precision Screw Machine Products (Small)

2000

Sun Journal (Large) Volk Packaging Corporation (Small)

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Institute forFamily-Owned Family-OwnedBusiness Business presents MAINE FAMILY BUSINESS AWARDS Institute for presents 20112017 MAINE FAMILY BUSINESS FINALISTS

Congratulations to the 2017 Semi-Finalists!

Chewonki Campground

EVENTS

Paradis

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Congratulations to all the 2017 Award Finalists and Semi-Finalists! Maddy

Maddy Corson

Advisory Board member and Past President Institute for Family-Owned Business

capozzaflooring.com

oldporttile.com

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Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

A.C. Inc., Beals Island

n the tiny Maine community of Beals Island, population 508, seafood distributor A.C. Inc. is having a huge impact. The third-generation family business, founded by Oscar Carver in 1949, not only provides local employment to support four dozen families, but also supports hundreds of local lobstermen, scallop draggers, clam harvesters and their families throughout the region. In addition to its Beals Island headquarters, the company operates buying stations throughout the Downeast region and markets to wholesalers along the Route I-95 corridor in Maine, New Hampshire and Massachusetts, as well as in the eastern Canadian provinces. Oscar’s son, Richard, took over the business when Oscar died in 1974. While Richard’s son, Albert and Richard Carver Albert, today serves as President and CEO, Richard, 84, remains involved daily, working under the official title of “Source of Wisdom and Light.” Albert, responsible for the day to day operation and fiscal stability of the company, is a visionary who has led the company to significant growth. Albert’s spouse, Beth, is a retired teacher and now supports the management team at A.C. Inc. as an administrative assistant and sounding board. Over the past 30 years, A.C. Inc. has tripled the number of full-time, year-round employees from 12 to 36, and increased revenues by 600 percent. The company has harnessed technology, using state of the art processing facilities to grade and sort clams and lobster to increase value for Downeast fisheries. The company introduced the state’s first lobster processing plant, largest coldwater storage facility, and launched a new product—fresh frozen steamer clams—to help stabilize supply issues in the clamming industry. A.C. Inc.’s company culture is one of community, family and honor. The crew of A.C. Inc. joins the Carver family in giving back to its community every day – volunteering, donating and pitching in by making donations of money, time, products and facilities. The company and its team donated more than $30,000 and countless volunteer hours to local organizations in 2016.

Capozza Tile & Floor Covering Center, Portland

he Capozza family can’t get enough of each other. Even though the five family members who run the business their grandfather started in his Portland basement more than 40 years ago work together all week, they choose to spend much of their free time together, too—whether at their Chebeague Island camp on a summer weekend or Sunday dinners during the year. “We have an abnormally close family!” says Vice President, Joe Capozza III. Joe’s grandfather and company founder, Joseph A. Capozza, Jr., still comes to the office daily The Capozza Family and is known to make lunch in his office/kitchen from time to time. Joe’s Mother, Jeanne is the office administrator overseeing human resources and finance. His father, Joseph F. Capozza, is the company’s president and is a mentor to the third generation of Capozzas, including Joe III; Katie, Manager of Old Port Specialty Tile; and Tia, Project Manager in the Residential Division. This sense of family togetherness sets the tone for the company’s nearly 50 full time employees, many of whom have worked for the Capozzas for years. The family strives to make the workplace fun. “It’s understood that we are around each other most of the week—we might as well have a good time!” says Joe III. The company embraces its role as a community partner. Naturally, their focus is on causes that work to strengthen families, and the company supports a number of important organizations not only with financial contributions but with their time and talents. The company has supported Barbara Bush Children’s Hospital for more than 20 years, and more recently have forged partnerships with Woodfords Family Services and The Center for Grieving Children. The Capozzas and their employees are also involved in the Opportunity Alliance, STRIVE, the YMCA, and many local schools and little leagues, just to name a few. From its beginnings as a tile company in Joe Jr’s garage in 1974, Capozza has diversified and grown strategically over the years, adding a full range of flooring for commercial and residential customers throughout the state. Since 2010, net sales have increased by more than 50%, and 15 full time positions have been added.

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Cook’s Lobster & Ale House, Bailey Island

ennifer and Nick Charboneau have done more than simply realize their dream of owning a restaurant—they revived a Maine icon and a local community. In 2015, the Charboneaus returned to Jen’s home state of Maine and purchased Cook’s Lobster House on Bailey Island, a favorite of locals and vacationers alike since it first opened in 1955. In recent years, the restaurant and its reputation had declined steadily and was on the brink of closure. The couple completely remodeled the restaurant to give it a fresh new look, and updated the menu to add a larger variety of non-seafood items, healthy salads, vegetarian selections and pub fare while continuing to feature the favorite items people love and expect at a Maine seaside lobster house. It became clear very quickly that this restaurant meant more to the community than just a place to get a lobster dinner. “People came in to give us gifts of thanks for buying this ‘special place.’ We were sent cards in the mail, and people walked in and asked if they could hug us,” Jen said. Local business Jennifer, Ava, Emma and Nick owners also expressed their gratitude to Jen and Nick for breathing new life into the restaurant, which Charboneau brings hundreds of people to Bailey Island each day during the summer—people who also frequented their local shops and galleries. When Cook’s started to fail, it endangered their businesses, too. One woman told Jen, “This island needs Cook’s to thrive again for all our sakes.” Cook’s is thriving, indeed. Despite not opening until mid-April in 2015, first year sales increased 50% over the previous full year, and again this year sales have increased by 50% over that. During peak season, the restaurant employs more than 50 full- and parttime workers, with 8 to 10 staying on year-round. Nick and Jen have immersed themselves in the community, hosting fundraisers for local families, including a fundraiser for the Harpswell Home Heating Assistance Program that netted $10,000—enough to fill the oil tanks of everyone who requested help from the town. They hired all local contractors and companies to complete the renovation of Cook’s, and even provided employment to hard working local people who usually work on the wharf near the restaurant.

Custom Composite Technologies, Inc., Bath

teve Hassett, a high-performance builder of advanced composite sail and power boats, dreamed of a company that would give custom boat builders, among others, a way to provide alternative choices for custom builders and innovators looking to lightweight and improve their products and designs. Finding few opportunities for such work in Maine back in 1999, Steve and his wife, Maureen, founded Custom Composite Technologies, Inc. to make Steve’s dream a reality. Steve and Maureen Hassett The Hassetts’ first customer, Goetz Custom Sailboats of Bristol, Rhode Island, is still a customer today, even as the company has expanded to serve a diverse array of industries, including transportation, robotics (automated machinery), art/architecture, defense, and energy. Located in Bath, the company’s reach is global, with customers in the U.K. and Canada as well as the United States. Building strong relationships, not only with customers but industry professionals and other innovators, has been key to the company’s success. CCTI works with MIT, UPenn, Dartmouth and other top universities to develop ways to make existing products more lightweight. Steve has developed a reputation for integrity, quality and honesty among customers and staff alike. Maureen manages the business financially and operates the day-today operations. Together, Steve and Maureen engage professional supports to help them continue to identify and reach their strategic business goals. As partners in life as well as business, Steve and Maureen have a “we can count on each other” attitude that has helped them weather the storm of uncertain times, and build the success they enjoy today. Says Maureen, “Our goals are similar and we have learned how to support each other with ideas, suggestions, well-deserved praise, respect, and boundaries.” The Hassetts’ two children grew up in “the shop,” as Steve affectionately refers to the company. On snow days, the kids would make copies, playing on the computer, and complete school projects using the tools at the shop. In the summer, they answered phones, cleaned and eventually worked with the staff building projects. Son Nate has expressed interest in returning to the family business after working in the industry to gain experience. Steve and Maureen look forward to the fresh ideas and new innovations he will bring to keep this family business thriving.

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Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Geaghan’s Pub & Craft Brewery, Bangor

ong before Maine gained a reputation as a mecca for beer enthusiasts, John and Arline Geaghan were laying the groundwork for what would become one of the state’s top craft breweries and a thriving, three generation family business. John Geaghan’s Roundhouse Restaurant opened next to the local railroad yard in Bangor in 1975, with all of the Geaghan children working at the pub at one time or another over the past 42 years. When John died in 1983, sons Larry and Peter purchased the business from their mother, with Pat joining as an owner a few years later. Larry’s son, Andrew, representing the third generation in the business, joined the company in 2010 and helped launch the craft brewing Geaghan Family operation in 2011. In 2015, the family opened a production facility in Brewer to expand capacity, and within eight months were distributing Geaghan Brothers Brewing beer statewide. Today, they rank as the 9th largest production brewery in the state. Andrew’s children help during school vacations and are eager to become the fourth generations of Geaghans to work in the family business. While the Geaghan name is on their buildings and bottles, they are not the only family involved in the business’s success. Among their 70 employees are a husband and wife, father and son, aunt and niece, a pair of cousins from other families. They treat their employees like family, too, offering health insurance and paid vacation time for full time employees, as well as a retirement plan, dental and supplemental insurance for all employees. It’s no wonder the average tenure of their employees is more than 12 years. Under current ownership, the company has doubled sales and has received several awards, including the Governor’s Award for Business Excellence and the Maine Restaurant Association’s Restaurateurs of the Year in 2016. “It gives us pride taking something that our father started in 1975, and seeing where we have taken it to what it has become today,” said Larry Geaghan.

Gifford’s Famous Ice Cream, Skowhegan

mong the core values of Gifford’s Famous Ice Cream is a word not often used in the context of business: Love. “[Love] is critically important to us here at Gifford’s and it translates into a culture of true caring,” says CEO Lindsay Skilling. “Everyone who works at Gifford’s is a member of the bigger Gifford family…hard working people who truly love and respect each other and have a shared passion for making the Extended Gifford Family at Skowhegan stand highest quality and most delicious ice cream they can.” In the 1970s Audrey and Randall Gifford moved to Maine and purchased a dairy in Farmington and eventually another dairy in Skowhegan where the Gifford’s Famous Ice Cream factory remains today. In 1983, brothers John and Roger Gifford (fourth generation) purchased the ice cream business from their parents after the milk business was sold to Oakhurst. Today, the fourth and fifth generations of the Gifford family are leading the company. Lindsay, John’s middle child, is responsible for leading all aspects of the company. John Chester “JC” Gifford, Jr. and Samantha Gifford, Lindsay’s siblings, are also involved in the company and first cousin Ryan Porter, quality assurance manager, is part of the fifth generation to join the family business. Gifford’s experienced an extremely successful 2016, including a new partnership with the Boston Bruins, the completion of a $1.6 million (3,810 square foot) addition, an expansion into two new states, and sales increases well above the industry average, surpassing their previous record of 2 million gallons sold. In 2008, Gifford’s won the Large Business category of the Maine Family Business Awards. Gifford’s focuses on supporting its community and the larger ice cream industry. Roger and John have served on numerous local business and national industry boards, civic organizations and supported local schools, youth sports and fundraising efforts to benefit local families. Lindsay serves on the boards of the Institute for Family-Owned Business and Educate Maine. JC and Samantha are also involved in many local and regional activities and causes. The company’s new “Gifford Gives” initiative gives all employees a voice in the company’s philanthropic efforts. For 2017, the company voted to support Veterans organizations, including the Travis Mills Foundation. Over the past 10 years, the company has donated thousands of dollars to Maine based organizations, including Make-A-Wish, Maine Special Olympics, Pine Tree Camp, Ronald McDonald House in Bangor, Camp Sunshine, Skowhegan Elks Association, and Skowhegan Federated Church.

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Good To-Go, Kittery

ood To-Go began not as a business but a need. Chef and co-founder Jennifer Scism has a 20-year history working in New York City’s fine dining restaurants, where she coowned a Michelin starred restaurant for 10 years. In 2008, Jennifer met her now husband, David Koorits, an avid outdoorsman, wildlife firefighter, ski patroller, commercial diver and wilderness instructor working with troubled teens. David shared his love of the outdoors with Jen, taking her on her first backpacking trip in the White Mountains. Jennifer loved everything Jennifer Scism, CEO at OR Show about the backcountry except the over-processed “space food” that was in the marketplace. She began experimenting with her table-top dehydrator, creating delicious meals for their adventures together. After many comments of, “You should sell these,” from fellow hikers with whom they shared their fare, they began researching the market. To their delight, there was nothing out there quite like Jen’s healthy, delicious and easy to prepare meals. After a year of working on R&D, developing a brand and working on a business plan, Good To-Go began business in January of 2014 in Kittery. Since that time, sales have grown nearly tenfold. Jen and David have been able to hire staff—they now employ 12 people—and grow their product line from 3 meals to 10, with plans to add four more varieties over the next year. Good To-Go had a successful equity raise January 2016, which enabled them to dramatically expand their production capacity as demand for their products continues to grow. The company’s customers include retailers like L.L.Bean, REI, EMS and a slew of smaller mom and pop shops throughout the continental United State and Alaska. Recently they begin sales to Canada’s largest outdoor retail chain, Mountain Equipment Co-op, (MEC). As a couple, Jen and David found it’s more challenging to keep work out of the home rather than the reverse. For Good To-Go to grow and be successful they’ve had to focus on their own relationship, how to celebrate one another at work but at home as well. Having Jen and David manage Good To-Go has also extended the family aspect to the entire staff. Projects are tackled by teams rather than individuals, building trust that has resulted in efficiency and creativity in building the company’s brand.

Hanson Enterprises, LLC, Ogunquit

n 1971 Robert and Karen Hanson moved with their family to Wells and began a career in the hospitality industry. Their original property was the Somerset Motor Court, a single lodging property with 40 housekeeping units. This was a perfect opportunity to run a business while having their children with them. Eventually, they moved to Ogunquit and owned and operated the Sea View Motel. After selling the Sea View Motel, they built the Juniper Hanson Family portrait Hill Inn and subsequently acquired The Milestone and the Gorges Grant Hotel. The children were encouraged to find careers of their choosing, knowing that they could join the family business whenever they wished. That option became reality, cumulating in the formation of Hanson Enterprises, LLC in 2005, led by Karen as CEO, with all the second-generation family members taking an active role in the management of the company. Taking care of the company’s internal customers—employees—helps ensure that they take care of guests who visit the properties. A great work environment and excellent compensation contribute to the longevity of staff, some of whom have been with the company over 25 years. Accolades from guests attest to the success of their efforts. The Gorges Grant Hotel and the Juniper Hill Inn have both been recognized in Expedia.com’s Insiders’ Select rankings of the world’s best-reviewed hotels in both 2014 and 2015. The list named 650 exclusive properties from among more than 290,000 bookable properties available on Expedia, Inc. websites worldwide. All three lodging properties and Raspberri’s Restaurant have earned TripAdvisor.com’s Certificate of Excellence multiple consecutive years. Over 95% of guests who complete comment cards say they will return to Hanson properties. The Gorges Grant Hotel has also achieved certification as an environmental leader by the Maine Department of Environmental Protection. Hanson Enterprises, LLC’s lodging operation revenues have grown by nearly 20% since 2005. This includes the construction of 5.5% more inventory in 2015. The company employs over 100 people during the peak season each year.

Congratulations to the 2017 Maine Family Business Awards Finalists, big and small. Thinking globally. Acting locally. Since 1997. www.planetdog.com

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Highland Avenue Greenhouse, Scarborough

oe and Christine Viscone are proud managers of their family business started by Joe’s grandfather, Gene, back in 1949. As with any family business their hope is that their sons, Jacob 5, and Hunter 2, will continue working the family farm. Having Joe’s mother working at the farm makes for 3 generations working along side each other. Since taking over ownership of Highland Avenue Greenhouse from Linda in 2008, Joe and Christine have grown not only in their volume of business, increasing sales by over 27%, they have also expanded on their plant varieties, evolved their pest management options, and developed their leadership skills; the numbers of employees has grown to 25, while maintaining a focus on family values and customer service that haven’t Joe and Christine Viscone with sons wavered in over 65 years. One major change was the introduction of biological pest controls in their greenhouse seven years ago. They had, fortunately, noticed that instructors in their classes had been talking more and more about the use of biologics—“good bugs eating bad bugs”—and, with few other options, decided to give it a try. They noticed frogs, birds and bees coming back to the property that first year and never looked back. The Viscone’s were especially grateful not to have harmful chemicals around when Christine became pregnant for the first time, allowing for a safe environment for their growing family. Their efforts are drawing the attention of groups like The Portland Pollinator Partnership, Green + Healthy Maine Homes Magazine and others, not to mention their customers. In 2011, Joe and Christine added a commercial kitchen to expand market options available to their customers. Now, 6 years later, the smell of fresh baked bread, pastries, soups and meals to go fill the air. Christine’s love for plants stemmed for her mothers’ love of gardening, so finding a job at the local greenhouse at age 14 seemed like the perfect fit. Little did they know it would be the beginning of a life long endeavor, that through dedication, strong work ethic, openness for growth and an ever expanding land of horticulture they have taken their small family business and given it a place on the proverbial map.

Maple Lane Farms, Charleston

arming is not for the faint of heart; it is a business that, as Barry Higgins, Sr. notes, involves “blood, sweat and tears.” Barry, third generation owner of Maple Lane Farms of Charleston, also couldn’t imagine it any other way. Barry’s grandfather bought Maple Lane Farm during the Depression; Barry’s dad farmed with him and took ownership in 1941. Barry, who grew up on the farm, took over in 1999 when his father fell ill. At the time, Maple Lane’s operations consisted mainly of milking cows, selling Barry Higgins, Jr. and Sr. a little hay, and raising 25 beef cattle each year. Since then, Barry and his wife, Mary, have dramatically diversified the farm’s operations. Maple Lane Farms has branched out to include hay and compost production, recreational livestock sports and team penning events, and a custom slaughter house—all important moves as milk production becomes less and less profitable. They raise roughly 200 head of milking cattle and 400 head of beef cattle, which they process and sell direct to consumers from the farm. They advertise their beef as “all natural – dry aged beef”. They also offer slaughterhouse services to consumers in the area who raise their own animals. Their State approved slaughterhouse includes a smoking facility and significant freezer space. They now have the largest State Inspected facility in the State of Maine. The Higgins raise all their own feed for their animals, including the thousands of bales of hay and hundreds of acres of corn. They are one of the largest supplies of hay to livestock and horse owners throughout Maine. They have upgraded many processes that have lowered feed spoilage and operating expenses. Barry believes they are one of the few Maine farms to sell all their products (except milk, which is sold to Oakhurst Dairy) direct to consumers, from beef to hay. Barry and Mary’s son, BJ, joined the family farm after attending college and trying other non-farm work. BJ manages the crops raised at the farm as well as repairs and construction. Barry manages sales, financing, hiring, and firing. Mary is “the boss,” according to Barry, and manages the office and payroll. By continually seeking to diversify, innovate and streamline operations, the Higgins family has thrived even as so many other family farms have disappeared. Annual gross sales growth has averaged 15 to 20% each year since 1999. The farm now employs around 25 people, compared to four or five back in 1999.

EST 1984

207.967.2100 • kennebunkport, maine since 1984 • spangbuilders.com

DAN AND ANNE JOHNSON OWNERS WITH

OAK HILL HARDWARE 29 GORHAM RD 207.883.5058

DUNSTAN HARDWARE 636 US RT 1 207.883.0101

MON-FRI 7A-7P SAT-SUN 8A-6P SCARBOROUGHACEHARDWARE.COM

RIVET

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Moody’s Coworker Owned, Inc., Gorham

he culture within Moody’s makes for an exceptional work environment, built on transparency, empowerment and taking care of people. Moody’s numerous locations span across southern Maine and Augusta, where employees are owners and make customers their top priority. The company reviews its profit and loss statement versus budget every month to actively manage Moody’s in Biddeford expenses that are controllable. While always mindful of the bottom line, the company invests in the technology and tools that make repairs easier and more efficient. The company gives back 10% of after-tax profits to coworkers on a quarterly basis as a tangible way to see the results of their hard work. In 2003, the company rolled out an employee stock ownership program (ESOP); all personnel, no matter what their role is, are called “coworkers,” and each receives a key to the multimillion dollar facility on their first day at work. Having an ownership stake has increased coworkers’ sense of empowerment and accountability for the bottom line. In 1977, high school senior Shawn Moody opened Moody’s Collision in a small three-bay garage down the street from his home in Gorham. Over the years, he added locations and expanded the team of coworkers. Today, the company has 11 locations and 170 coworkers, and has averaged 18% annual growth for the last 10 years. The company seldom loses coworkers, noting that many of those who choose to leave often return within the year. Shawn’s brother, Thad Moody, became president of the company in early 2016, enabling Shawn to step away from day to day operations into a development role as CEO/Founder and also to serve the community in various capacities. Shawn’s wife, Chris, and children Danielle, Ben, Jim and Nate, are all involved in various aspects of the business as well. Shawn holds relationships in the highest regard, whether it be his children or a vendor. Moody’s is a family operated business but Shawn treats everyone like family, and was motivated to pursue the ESOP to ensure that everyone who has contributed to the success of the business could see that in equity just as his children, someday, will.

Oak Hill and Dunstan Ace Hardware, Scarborough

hile Dan and Anne Johnson have only owned Oak Hill and Dunstan Ace Hardware since 2014, the stores have been part of their family story much longer. Dan worked at the stores starting as a teenager, learning every aspect of the business over the years as he worked his way up to general manager. Anne started working there, too, when the couple’s children, Rebecca and Nate, were growing up. Both children have worked in the business in various capacities since high school. Rebecca now serves as full-time marketing manager and Nate is the store manager for their Dunstan location. As the business continues to grow, Nate, Rebecca and her husband, Tyler, who manages the Oak Hill Dan and Anne Johnson store, have been taking on more responsibilities, giving Dan and Anne the freedom to explore different areas of the business. Anne has taken on some roles in the community, serving on the board of the Scarborough Community Chamber of Commerce and Camp Ketcha. The two stores have been serving the greater Scarborough area since the 1970s and ‘80s, respectively, withstanding the arrival of big box retailers and becoming an integral part of the communities they serve. The Johnson family’s commitment to its customers is something they take very seriously, from selling products at a fair price to providing the personal service that keeps them coming back for all their hardware and home improvement needs. Customers come in daily to ask for the kind of one on one assistance they know they won’t get anywhere else. The Johnsons believe there’s nothing more important or satisfying than giving customers their attention and sharing their knowledge— an attitude that has, no doubt, contributed to the company’s 22% net increase in sales over the last five years. They value the time they spend as a family outside work, and recognize the importance of getting the job done right the first time so their customers can get home to their families, too. The Johnsons note that it’s important to create and foster a positive work environment and show their employees how much they are valued, and to serve the community, whether through donations to charitable organizations, school sports teams, or special events around town.

Bill and Peter Sowles Congratulate the 2017 Finalists of the Maine Family Business Awards ALWAYS RIGHT AT MORONG! U.S. ROUTE 1, FALMOUTH, ME • 781-4020 • 800-356-4020

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Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

OceanView at Falmouth

stablished in 1986, OceanView at Falmouth is an award-winning retirement living community locally owned and managed by John Wasileski. With a focus on sustainable practices, OceanView provides an active, maintenance-free lifestyle and care continuum. Residents choose OceanView for its excellent reputation, beautifully wooded 80-acre campus near Portland, and because of a shared commitment to sustainable living, making it an amenity as important as any other consideration. That commitment is showcased in OceanView’s Schoolhouse Cottages expansion project. The 48 energy efficient homes utilize solar energy, local builders and sourcing, and air sealing technologies to be one of the most ecologically friendly neighborhood projects in John and Chris Wasileski the greater Portland area. The company is firmly established as a local and regional Green Leader and trailblazer in sustainable development practices. Their accomplishments have been recognized by MEREDA (one of 7 Notable Projects in 2014) and by EcoMaine (Top Business Excellence Award in 2017). John and son, Chris, who are both involved in the day to day operations of OceanView, aim to continue leading and innovating in the fields of green design, ecologically friendly operations, and energy efficiency well into the future by using “green” building technologies, solar energy, and a robust composting and food waste reduction/recycling program. Over the past five years, OceanView has built more than 130 new senior living apartments and cottages, a new state-of-theart memory care residence, and expanded its campus to more than 325 residences. Its workforce has increased by an estimated 10-15% during the same period, and the Wasileskis have committed to healthy workplace initiatives such as complimentary fitness classes and wellness programs for OceanView employees, as well as nutritional and “steps” based challenges. OceanView’s commitment to the environment is also reflected in its community giving. The company recently donated over 150 solar panels to the Friends School of Portland, and regularly donates materials to the Habitat for Humanity ReStore and the Cumberland Wood Bank.

Puritan Medical Products Co., LLC, Guilford

n 1919, the Minto Toothpick Company was founded, as its name implies, to manufacture mint-flavored toothpicks. The company soon changed its name to Hardwood Products Company as its line expanded to include other items like steak markers, ice cream sticks and sporkettes. When tongue depressors and cotton-tipped applicators were added, the Puritan medical line began to take shape. In 2001, Hardwood Products Company became an affiliation of two LLC’s - Hardwood Products Company, LLC and Puritan Medical Products Company, LLC and both continue today under the Hardwood Products Company LP banner. Now under the stewardship of the founder’s grandson, Timothy Templet, Puritan is a highly-respected FDA registered medical device manufacturer of single-use devices for specimen collection and transport, addressing the needs of specialists, researchers and inventors in patient care, diagnostics, forensics, veterinary, industrial, environmental and high-tech applications. A large business in a small town in the Central Highlands of Maine employing 250+, Puritan is recognized worldwide for its innovation and dedication to high quality. Yet, Puritan is very much a home town business, supporting the communities in Southern Piscataquis County. Acknowledging its employees contribution to its success, the company reciprocates with scholarships to graduating seniors and technical and professional educational benefits to personnel. MUTUAL COMMITMENT The Templet family carries forward the heritage of pride in every aspect of the Puritan operation. Now, a member of the fourth generation of the Templet family, the company’s director of marketing, inspires with her new ideas that will carry Puritan into a 2nd century of excellence. Puritan’s family and its employees take great pride in delivering their innovative “Made in Maine” products to the world. The DM™ Wound Measuring Device for long term care and the Popule® for topical solutions are developments of Puritan. Puritan’s patented UltraFlock® and HydraFlock® devices for specimen collection are distributed around the world. The recent expansion into transport media now includes DNA/RNA PurSafe for molecular specimen transport, important for research and emerging diagnostic technologies. Puritan works in conjunction with the CDC in the development of specimen collection devices; two have been accepted for commercial use—one adopted by the Department of Homeland Security for the detection of anthrax and one for public health use in the detection of norovirus, and work there continues on products for domestic and global response.

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Ramblers Way, Kennebunk

amblers Way has created an approach to fashion that is innovative. Guided by Tom Chappell’s drive to revolutionize with natural processes and ingredients, plus an unfailing spirit, Ramblers Way created a remarkable cloth made from superfine wool fiber, using the same “worsted” spinning process common to fine suiting. Operating as a multigenerational family business, Ramblers Way draws upon the Chappell family’s Tom and Eliza in the shop at rich heritage in the textile industry. Tom Chappell grew up in the family textile business in Uxbridge, 119 Main St, Kennebunk, ME 04043 Massachusetts. Kate Chappell, Tom’s wife, has fabric in her blood, too – her family ran Cheney Brothers, the largest manufacturer of silk and velvet in the U.S. during the 1940s. With Ramblers Way, Tom and Kate introduced their love of fiber and cloth to the next generation. Their daughter, Eliza draws upon her talents as the lead women’s wear designer. Sonin-law Nick manages the supply chain, from sheep farmers to fabric makers. Their eldest son Chris leads marketing and e-commerce from his base in Northern California. Since the inception and founding of Ramblers Way nearly eight years ago, the company has grown year-over-year into the sustainable clothing company it is today. With headquarters and the original store in Kennebunk – and another store set to open in Portland – Maine has always been a source for company growth and job creation. Ramblers Way proudly provides 21 full time jobs in Maine communities through the design, production and assembly of clothing. The company has grown to this size since employing five employees in 2009 when the brand launched. Looking ahead, Ramblers Way has prioritized expansion in both Maine and throughout New England, with two new stores recently opened in New Hampshire. The company lives its values through crafting American-made clothing which creates local jobs while minimizing shipping costs and environmental impacts. Some clothing items are Global Organic Textile Standard (GOTS) certified, which means every component and every process in the supply chain for that material meets strict environmental, social and animal welfare standards. Another example of their business values is in giving back to the community. Ramblers Way provides 10% of profits and 5% of employee work time volunteering for local environmental conservation, human need, arts, and education organizations.

Rosemont Market & Bakery, Portland

n 2005, Rosemont Market & Bakery opened as a small neighborhood market and bakery on Brighton Avenue in Portland. Their aim: to provide locally sourced foods and artisanal breads and baked goods to the community. At that time, co-owners Scott Anderson and John Naylor, and their wives collectively had five young children ranging in age from 5 to 16. Sourcing food from Maine farmers, John had oversight of retail operations, while Scott, a European trained baker and chef, had oversight of the bakery. Scott’s wife Lisa Childs was employed as the bookkeeper with an office onsite. John Naylor and Scott Anderson Their two oldest children were employed in the market, working part-time after school. Since that time, Rosemont Market & Bakery has opened four more stores (all located in walkable neighborhoods in Portland and Yarmouth) and over the last 12 years their roster of 75+ employees has included all five of their children and both of their wives. Scott’s wife Lisa still oversees the businesses finances and HR and John’s wife Molly Thompson has worked in marketing, community outreach and charitable giving for the company. Supporting Maine farmers, fishermen, foragers and food producers in getting their product to the consumer - thereby aiding them in being able to support their own families - has been a longtime commitment for John Naylor and Scott Anderson, both of whom spent much of their adult lives working in the food industry. Everyone who works for Rosemont loves food, and loves the conversations about food that pop up continually in the company’s stores. The guy behind the butcher counter can’t wait to tell you about the farm and feed a particular animal was raised on and how best to serve the cut you choose. The gal serving cheese knows the difference between Brie de Meaux and Camembert. The guy helping you find the perfect wine to serve with dinner is happy to tell you all about the small producers in a wine region he’s visited. Rosemont gives broadly to local non-profits and organizations that support local food production and consumer and youth education. Rosemont Market maintains active support of Cultivating Community, Garbage to Garden, and Preble Street Resource Center.

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Ted Berry Company, Inc., Livermore

he Ted Berry Company, a third-generation company providing a diverse set of services to municipal and industrial utility owners and operators throughout New England, has always looked to technology to help build its business. In the early 1970s, Ted Berry and Jim Timberlake built from scratch a number of tools and specialty equipment used in paper mills to clean specific pieces of equipment, many of which are still used today. In the early 2000s Ted Berry Company added robotic CCTV pipeline inspection equipment, and now this small, family-owned company in Matt Timberlake, president Livermore, Maine has one of the largest robotic pipeline inspection fleets in the Northeast. The company has also brought forms of trenchless pipeline rehabilitation to the Northeast, including pipe bursting and most recently UV CIPP which will revolutionize the way pipes are repaired in the Northeast in the future. Matt Timberlake is the third-generation President, following behind his grandfather Ted Berry and father Jim Timberlake. Jim Timberlake is the CEO and has been at the Ted Berry Company for more than 40 years (since 1972). Jack Berry, Ted Berry’s oldest son, is the Training Director. Ownership includes Jim and Linda Timberlake (Linda was Ted Berry’s only daughter) and Matt Timberlake (Jim and Linda’s son). The Ted Berry Company serves a regional area primarily concentrated on the states of Maine, New Hampshire, and Massachusetts. They serve both small and large communities as well as large industrial facilities like pulp and paper mills, and commercial facilities like a bottling facility or food manufacturing facility. Sales have grown exponentially over the years, and the workforce has expanded from three employees to more than 70, creating meaningful careers for neighbors in an area where opportunity can be scarce. Keeping employees informed and engaged, and letting them know they are appreciated, is important to the company’s leadership. An internal newsletter, “In the Pipeline,” is personally assembled and distributed by the President each week to ensure employees know about the goings-on of the company and to share key performance indicators. In addition, the company has a full-time training director and has built customized in-house training offerings through its T.E.D. (Training Education and Development) program.

William A. Day Jr. & Sons, Inc., Porter

hen it comes to logging and forest management, the Day family stakes its name on its ability to provide sensible, sustainable land management that helps their customers preserve and protect their land while getting the best value for the trees harvested from it. The Porter-based business was founded by William Day, Sr., using horses to haul logs from the forest. Son William Jr. added cable skidders, mechanized equipment and a couple of trucks Scott Day, Brent Day and Brian Day from 1974-2008. William Jr.’s sons Brent, Scott and Brian now own and operate the business, and several other family members are involved in various aspects of the company, which now has 4 crews, 15 trucks, 2 foresters, 4 office staff, 2 mechanics and 4 employees in firewood yard. The company’s gross profit has more than doubled. To flourish in a challenging industry, the family has focused on diversifying to withstand tough times. They recently added a kiln and bundle wrapping facility, for example, that enables them to sell bundled firewood. Community involvement is a core family value. Several family members serve in local government and on industry boards. The company contributes to many breast cancer awareness causes, a tribute to founder William Sr.’s wife, Avis, who had the disease. The company even has a pink logging truck to help raise awareness. Last year the company donated a scoreboard to the high school softball field, renovated the entire field, dug trenches for power and water to be run to ball fields for scoreboards and irrigation to be installed. They donate cords of firewood and advertising clothing to many local organizations for fundraising events, and participated in Touch a Truck and Log a Load. William A. Day, Jr. & Sons has received numerous accolades, including 2016 Professional Logging Contractors of Maine Logger of the Year, Maine Forest Products Council 2016 Outstanding Logger of the Year, and Forest Resource Association 2016 Northeast Logger of the Year. And they’re inspiring the next generation--at this point in time, Brent’s oldest daughter who is 14 wants to go to college to be a forester and work for the family business, and Brian has two young boys who are aspiring loggers.

Maineâ&#x20AC;&#x2122;s Largest Family Owned Appliance Retailer

www.AgrenAppliance.com

Institute for Family-Owned Business presents 2017 MAINE FAMILY BUSINESS AWARDS

Windham Millwork, Inc., Windham

indham Millwork is a successful, growing family-owned architectural millwork company producing custom cabinetry, countertops, moldings, frames, paneling and custom millwork for hospitals, schools, banks, corporate offices and high end residential customers throughout New England and across the country. The company manufactured the woodwork in the State of Maine Senate Chambers, both Maine Civic Centers, the two recent largest hospital projects, Maine Sample work – Baget Street Cafe General and Eastern Maine Medical, both Maine casinos and one in Maryland, and many banks around the country. Their employees install virtually all they manufacture, regardless of the project location. The company also produces the Unisim and Made4Heroes lines, sold through military exchanges and online, that include flag cases, shadow boxes, and coin displays to honor America’s heroes. Windham Millwork was founded in 1957 by Walter Pulkkinen; his son, Bruce Pulkkinen purchased majority stake in the company in 1980, and is currently transitioning ownership to the third generation, with son Chad as the newly appointed CEO and son BJ the newly appointed President. Bruce now serves as senior advisor, and his brothers-in-law and niece’s husband all hold management positions in the company. Despite the economic challenges in recent years, the company has remained nimble and on the cutting edge in terms of utilization of technology and systems to maximize output. They try to be the first in their industry to lead innovation. The recent addition of graphic and signage capability combined with their woodwork and fixture manufacturing strengths has given Windham Millwork the innovative advantage to be a “one stop shop” where customers can procure the woodwork and the graphics and signage that is applied to it, setting the company apart from the competition. The company ended 2016 with $10.8 million in sales and 85 employees. The family business element has many positive impacts on the corporate culture. Notably, employees are encouraged to attend their children’s events, to coach them, to be there for them. “We all get just one turn at that for a few years,” says Bruce, who notes that employees always more than make up for their time away. Even hourly employees are encouraged to take time for family, and managers are expected to work with their staff to accommodate family-related needs.

Words@Work, Inc., Falmouth

aula Mahony started Words@Work back in 1993 because she wanted to be home with her first child, Sam, rather than working 60 hours a week and traveling 2 weeks of every month. She began by editing and then drafting copy for her former employer. From there, Words@Work grew from into a full time venture for Paula and supported her as a divorced mom with two kids. By 2000, she was writing copy for 10 multinational consumer catalogs and for several ad Rob Cimitile , Paula Mahony, Katelynn Davis agencies in Portland, Philadelphia, and NYC. and Lacey Lee Words@Work grew beyond Paula’s capacity and hired its first subcontractors around 2005. The first PT employee joined the company around the same time. During this period, the company’s revenue grew significantly year over year. Today, the company has three full-time employees and one part-time. When Sam took a gap year in college and needed a job, he joined the company and brought a host of new skills to help clients. He spent a total of 5 years in full and part-time positions and still provides consulting support upon request. “Hiring your son as your first employee is probably the toughest way to start off as a manager,” Paula says, noting that she had to de-construct the mom/son relationship and create the boss/employee relationship. The boys jokingly came up with the terms Moss & Bom (combos of mom/boss). They developed some rules--family issues were not discussed in the office, and work issues were not discussed at the dinner table. But having Sam there—and needing to keep him busy—was a catalyst for Paula to grow the business. Finding work that fit Sam’s skill set and ensuring that the work was well executed is what led to growth in subsequent years. It has become a routine to find work that fits the skill sets of the various members of the W@W team. And it has Paula thinking constantly about what new services can be added. Neither Sam nor his brother, Matt, has yet committed to the idea of taking responsibility for the business in the future, but they both know the opportunity is there if they want it—and if they want to make Maine home again.

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Your commitment

matters.

Congratulations to all of the 2017 Maine Family Business Award honorees and recipients!

Member FDIC

At Bangor Savings Bank, we know what hard work and dedication looks like. We would like to congratulate the Maine Family Business Award winners and all of the other 2017 nominees. Bangor Savings Bank is proud to share in your commitment to helping make all of our communities so strong.

Family Owned & Operated By the Bay is proud to sponsor the Institute for Family-Owned Business

COREY TEMPLETON

Holiday Inn By the Bay H O L I D AY I N N

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Know-how invests in

what matters most.

People’s United Bank proudly supports the

Innovation & Technology Award Congratulations to all of the 2017 recipients! Visit us in Portland for all your financial needs 467 Congress Street • 207-828-3000 350 Fore Street • 207-828-3050

Equal Housing Lender

RATULATIO G NS N O TO THE C FINALISTS! Trusted news that has covered Maine family businesses since 1862.

Press Herald archives: A.C. Crocker & Son grocery store, Morrill’s Corner, Portland,1946.

choose

YOUR

own adventure

It’s your life—live it! Just know that even though we’re only a small part of your life, Norway Savings Bank is with you every step of the way, doing our best to help you be you.

Congratulations 2017 Maine Family Business Award Winners

1.888.725.2207 norwaysavings.bank MEMBER FDIC

LIVE YOUR LIFE IN

CONSULTING | AUDIT | TAX | VALUATION | WEALTH MANAGEMENT

Are you planning for retirement, considering an employee stock ownership plan, or seeking financial guidance that will help grow your business? BerryDunn can help. Our expert advisors specialize in guiding family businesses through complex financial and operational challenges. Weâ&#x20AC;&#x2122;ll provide tailored guidance that can help your business adapt quickly to challenges and take advantage of the opportunities that drive value.

ROLL WITH CONFIDENCE

Learn more. berrydunn.com

Strengthening our Communities. One hundred and eight years ago, Dead River Company established its roots in Maine, and today continues to be guided by our familyowned principles of caring for the community. We believe that giving back means taking an active role in helping to enhance the quality of life in the places we serve. Dead River Company congratulates all of the semi-finalists for the Maine Family Business Awards and recognizes that through your leadership communities are being strengthened.

www.deadriver.com

Congratulations to the 2017 Maine Family Business Awards Finalists!

Crane Services • Millwright • Rigging Machinery Moving • Trucking • Warehousing Cranes up to 240 Ton Capacity • Tip Height 328’

DEDICATED TO EXCELLENCE

www.cotecrane.com • 800-696-6282 2980 Hotel Road, P.O. Box 1418 Auburn, Maine 04211-1418

AMAZING THINGS HAPPEN

WHEN PEOPLE WORK TOGETHER As a not-for-profit health plan, we’re not looking for higher profits; we’re looking to provide access to higher-value and higher-quality health care across Maine. With almost 50 years serving New England, you can count on us to make the well-being of you and your employees our top priority. We’re honored to partner with the Institute for Family-Owned Business in celebrating the achievements of these incredible organizations in the community. Congratulations to all of the nominees, finalists, and winners of the 2017 Maine Family Business Awards in your many accomplishments, and many more to come. To learn more about us, call your broker or visit us at harvardpilgrim.org.

A PROUD IFOB MEMBER DEDICATED TO WORKING WITH FAMILY-OWNED BUSINESSES

John LeMieux, Cindy LeMieux, Peg McGovern, Eric Anton

ASSET MANAGEMENT

CONSULTING

FINANCIAL PLANNING

THE SOURCE FOR INDEPENDENT THINKING Foreside Place • 202 US Route 1 • Falmouth, ME 04105 T 207-899-4248 • F 207-899-0314 | www.antonlemieux.com Securities offered through Commonwealth Financial Network® , Member FINRA/SIPC. Investment advisory services may be offered through Commonwealth Financial Network®, a Registered Investment Adviser, and/or Anton LeMieux Financial Group, a Registered Investment Adviser.

Lee Auto Malls is proud to support the MAINE FAMILY BUSINESS AWARDS From one family business to another, congratulations to all the Award Finalists and the Institute for Family-Owned Business!

Family owned and operated since 1936.

congratulations From our Family to yours

to all the Finalists.

553 Wilton Road, Post Office Box 568, Farmington, Maine 04938

800.698.4801 | WWW.FRANKLINPRINTING.COM

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JOIN US

Monday, October 2 5-7 p.m. 211 Marginal Way, Portland Exit 7 (Franklin Arterial) off I-295

• Learn about the changing landscape of retail and how Planet Dog is responding. • Enjoy great food & beverages. • Four legged friends are welcome to attend! • Enter a raffle for a gift basket! MAINE’S BUSINESS NEWS SOURCE

IFOB & Chamber Members: Free Future Members: $10

Catherine Wygant Fossett 798-2667 Catherine@fambusiness.org

Congratulations to all semi-finalists and award winners. Bar Harbor Bank & Trust supports family-owned, Maine based businesses of all sizes. Recognizing the special challenges family business owners face, we offer our expertise to help with your growth strategies. Thank you for keeping our local communities strong through innovation, employment, service and leadership. www.bhbt.com • 888-853-7100

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44 Manson Libby Road • PO Box 10 • Scarborough, ME 04070-0010 • 800 883 6930 • thinkdmm.com

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