Institute of Water Magazine - Autumn Edition 2009

AUTUMN2009 ISSUE NO 164

IN THIS ISSUE: The end of an era – IWO to re-name!

Conference Preview

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PAGETHREE

Introduction

CONTENTS

The end of an era The decision to change our name was not taken lightly and is part of an overriding marketing project which we hope will result in greater visibility of this Institute.

The new name marks the beginning of a Water Futures Programme, designed to give us a better understanding of our members, enabling us to better service their needs. Rest assured we have not lost sight of the reason IWO was formed almost 65 years ago; these values and this ethos remain very much at the forefront of all that we do. This is an Institute of which I am very proud and I hope you are too. A full report about this decision and the thinking behind it can be found inside.

Welcome to a very exciting issue of the IWO Journal. This is the last time I will use these words, as from 1 January 2010 the Institution of Water Officers will cease to be, and will become the Institute of Water.

This follows months of market research and discussion which resulted in an EGM in October, where it was decided that IWO would change its name.

87.5% of our members who voted were in favour of the name change and agreed that the new name would add credibility and clarity, removing any uncertainty over the word ‘Officers’, or the acronym ‘IWO’.

The Board and I were greatly encouraged by the response and by the support received, particularly from a number of former National Presidents and Chairs.

I thank you all for taking the trouble to vote and, in many cases, also to comment.

The Journal will also have a new look the next time you read, but the content and quality will remain the same. In this issue we offer top reasons to attend next year’s Conference in Belfast. You can read a fascinating report on new emerging approaches to the problem of sewer flooding and there is advice on what water utilities can gain from Smart Metering.

As well as an exclusive interview with the new Chief Executive of the Society for the Environment (SocEnv), there is news of our licence renewals with SocEnv and the Engineering Council and an interview with our latest member to become an Incorporated Engineer.

I hope you enjoy the read.

IWO website: www.iwo.org.uk President: Jack Carnell

FEATURES

14-15 IWO Name Change 16-17 Conference Preview 26-27 Smart Metering 28

Barrier Systems

29

Sewer Flooding

REGULARS 4–6

News In Brief

8-9

Engineering News

10-11 Environment News With best wishes,

39–47 Area News

Jack Carnell, IWO President

IWO HQ: 4 Carlton Court, Team Valley, Gateshead, Marketing & Events Manager: Tyne & Wear NE11 0AZ

Name Change - page 14

Advertising:

Lyndsey Gilmartin

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Lyndsey Gilmartin

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Chairman: Simon Bennett

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NEWSINBRIEF

Energy & Utility Skills Judged “Outstanding” As part of the Government’s relicensing process of all 25 Sector Skills Councils across the UK, it was announced that Energy & Utility Skills was not only successful in being relicensed, but they were also judged to be “Outstanding”.

Independent performance assessments have been commissioned for all 25 Sector Skills Councils, by the Government’s UK Commission for Employment & Skills, which is being carried out by the National Audit Office. In addition, as part of the relicensing process, Energy & Utility Skills was also visited by the Commission itself and was also subject to panel interviews. All three strands were taken into account before being awarded the “Outstanding” status.

The UK Commission exists to ensure the country becomes a world-leader in productivity, now and in the future, by delivering improved employment and skills-based solutions based on employee needs.

Energy & Utility Skills covers the gas, power, waste management and water industries. They work with employers to identify qualifications and training needs, develop (with training providers) relevant skill-based training programmes, maximise investment opportunities for the sector, undertake valuable market research projects and act as a key link to build a wider intelligence understanding of all four industries.

The reach of the Sector Skills Councils, as a whole, equates to approximately 90% of the workforce in the UK. The National Audit Office’s independent assessment of Energy & Utility Skills (EU Skills) was a rigorous process and some of the key findings highlighted: l EU Skills influenced the securing of an impressive £68 million for the sector since 2003; l EU Skills benefits from a “very strong” Chief Executive and Board; l EU Skills were the UK’s top performing Sector Skills Council in gaining the highest amount of investment towards establishing a National Skills Academy; l EU Skills labour market intelligence is regarded as “best practise” and was crucial in helping to secure financial investment for the sector; l EU Skills has introduced a wide range of skills solutions for employers within the sector across all four nations in the UK.

Speaking about the “Outstanding” judgement and the future of the organisation, the Chief Executive of Energy & Utility Skills, Tim Balcon, said: “This news is not just excellent news for EU Skills, but it is excellent news for the industries we work with. It is a true testament to the hard work we undertake alongside our sector colleagues to ensure we have a workforce in place that will deliver today and in the future.

“I am extremely pleased that we have been judged to be “Outstanding” and I am also pleased that the National Audit Office has highlighted some of the many areas where we have excelled in meeting our core aims and objectives. However, as far as I am concerned, we still have a lot of work to do and will take the announcement as a clear mandate to work even harder with our sector colleagues and partners to bring about even more results that ultimately keeps the country’s gas supply flowing, the power in our homes constant, the management of our waste effective and sustainable and brings water to our taps.

“I would like to take this opportunity to thank everybody at EU Skills for all their hard work and commitment to the sectors they work for. I would also like to thank the industries themselves for becoming engaged with us and working together for the same results. We have a real opportunity now to build on all the good work to ensure the future needs of our employers are met.”

A full copy of the National Audit Office report can be found at www.ukces.org.uk/sector-skills-councils/ssc-relicensing-process/ relicensing-decisions

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Water Complaints In Right Direction The Consumer Council for Water have revealed that overall complaints to water companies in England and Wales dropped last year by nearly 15 per cent. A few companies had significant improvements in complaint figures as they recovered from problems in previous years, bringing the industry average down.

Companies with a considerable drop in complaints included Severn Trent Water, with 40 per cent fewer complaints, and Thames Water, with nearly 27 per cent fewer complaints on the previous year’s figures. Southern Water’s complaints dropped by 48 per cent but it still had a high number of complaints in comparison to other companies.

Other water companies continued to receive relatively few complaints, such as Yorkshire Water, Wessex Water, Portsmouth Water, Sutton and East Surrey Water, Hartlepool Water, Cambridge Water, Veolia Water East (formerly Tendring Hundred Water) and Veolia Water Southeast (formerly Folkestone and Dover Water).

However, there are still companies that need to improve complaints figures. Last year complaints to United Utilities rose by over 36 percent, and United Utilities, Southern Water, South East Water and South West Water had the highest number of complaints for the number of customers they serve (complaints per 10,000 customers).

Dame Yve Buckland, Chair of the Consumer Council for Water, said: “We have pressed water companies with poor complaint numbers to

improve their performance, and it is encouraging to see the response from many companies. For example, complaints to Severn Trent Water and Thames Water both dropped for a second year in a row.

“Customers are beginning to tell us that they can see a difference in service. Of those who needed to get in touch with their water company last year, 81 per cent told us they were happy with the way the contact was handled. The year before that figure was 71 per cent. At the same time, nine out of ten customers tell us that they are satisfied with the service provided by their water company.

“The figures show a step in the right direction, but it is not good news for all water customers.

We are still particularly concerned with South East Water’s complaint figures. For a smaller company that only provides water, and is not involved in the sewerage side of the business, South East Water’s complaint figures are very poor, and they have been for several years.

“We will continue to press for improvements, and for all companies to put customers and their priorities first and foremost. We are also pressing Ofwat to improve the incentives for water companies to provide better service.”

Last year the Consumer Council for Water helped customers secure £2.5 million in compensation and rebates from water companies, 40 per cent more than the year before. Since 2005 the water watchdog has also encouraged companies to share their profits with consumers, worth an extra £135 million in benefits through extra investments or reduced prices for consumers.

Insurers should offer cheaper premiums to homeowners prepared for flood Insurance companies should offer financial incentives to those prepared for flooding and rebuild flood-hit homes to more resilient standards, said the Environment Agency Chairman Lord Chris Smith.

Speaking at a London Insurance Institute seminar on flood risk, Lord Chris Smith called for lower premiums and excesses for policyholders who have taken steps to prepare for flooding, such as registering for free flood warnings and flood-proofing homes and businesses.

Lord Smith said: “The Environment Agency is working hard to play its part to improve resilience and resistance to flooding, and will continue to do so. I recognise also, however, that the insurance industry is able to provide financial incentives that we cannot give: incentives that can help to change the way people respond to the dangers they

face. In the eighteenth century, the London insurance industry was able to take the lead in providing incentives for people to reduce their fire risk, by introducing the first building fire codes in the form of fire marks.

Actions to reduce risk will provide benefit to people and businesses, of course, but also to the industry itself.”

Insurers should also rebuild flood-hit properties to more resistant and resilient standards, “rather than simply returning them to their previous state only to be flooded again,” Lord Smith added.

“Recent discussions we have had with estate agents have revealed that, even in these harsh economic times, houses with such measures in place are much more likely to sell, and are selling at a greater rate than those without.”

New Waste Water Services Director for Severn Trent Water Simon Cocks has joined Severn Trent Water’s management team as Waste Water Services Director, based at the company’s current Coventry Road, Birmingham, offices.

Originally an electrical engineer, Simon’s most recent role was that of Chief Procurement Officer for National Grid.

He joined the organisation in 2001 and held a variety of roles including that of Operational Planning Manager, Commercial Director and heading up a new business start-up.

In his earlier career, Simon worked for Plessey (in military communications), GEC and London Electricity.

“I have joined Severn Trent Water at an extremely exciting and challenging time,” says Simon, who lives in Solihull, West Midlands. “We are working towards achieving world-class safety performance, at the same time as driving through our key change programmes which cover the introduction of SAP, a move to a new central office in Coventry, and a companywide business improvement programme which is all about how we can deliver our day-to-day activities ‘safer, better, faster’.

“We also have the challenge of obtaining the best possible outcome from the current regulatory determination process, and ensuring that we deliver the company’s goals of delivering the highest standards of customer service, with the lowest charges, with great people..

“Within Waste Water Services, we are working on creating a clear vision and operating plan in support of these objectives.”

Simon is also keen to take the opportunity of positioning the company as an exciting, interesting place to work, particularly in the sphere of engineering. “Severn Trent Water provides really effective solutions to complex engineering, commercial and operation challenges. We need to create a shop window that shows that demonstrates how rewarding it is for prospective employees to build a career in this environment, and encourages other companies to work collaboratively with us as part of our supply chain,” he says.

In addition to his waste water services responsibilities, Simon has also been appointed as Severn Trent’s CBI counsellor for the region, and sits on the Special Olympics GB Development Committee.

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NEWSINBRIEF

IWO President to Join Board over 35-years experience in the water industry and is respected throughout the UK by industry professionals. As well as being IWO National President until May 2010, Jack is the Chairman of the Water UK Scrutiny Committee.

Jack takes over from former Chairman, John Wybrew, who stepped down from the role. John was Chairman of Energy & Utility Skills for the last five years.

Speaking about his appointment, Jack Carnell said:

Energy & Utility Skills announced in September that IWO President Jack Carnell has been appointed as its new Chairman of the Board.

Jack is the Managing Director of South Staffordshire Water Plc (since 2004) and has

“It is a great honour to take this role with Energy & Utility Skills. It is a forward thinking, modern organisation that has already made significant contributions to the gas, power, waste management and water industries. There are some really exciting developments coming up in our sector and I am very keen to ensure that Energy & Utility Skills remains at the forefront of

the learning and skills agenda which, ultimately impacts on us all.”

The Chief Executive of Energy & Utility Skills, Tim Balcon, added: “Jack is well known and well respected throughout the UK and the experience and influence he will bring to the role as Chairman will be invaluable. I’m very much looking forward to working closely with Jack.

“I would also like to take this opportunity to thank our out-going Chairman, John Wybrew, who did a magnificent job during his tenure. We wish him all the very best as he moves on.”

IWO sponsors The EU Skills Continuing Professional Development (CPD), and this award and the EU Skills Business Skills Awards are presented each year at the IWO President’s Dinner. Tim Balcon was IWO President 2007 – 2008.

MWH Project Manager wins prestigious national award Michael Holme, Project Manager with environmental engineering company and water expert MWH, has been awarded ‘Young Project Manager of the Year’ by the Association for Project Management (APM).

One of three finalists, which also included MWH’s Aaron Nutt, Michael received the award in recognition of his role in the Manchester Ring Main cleaning project for United Utilities – a complex project to improve the quality of the supply of 560 million litres of water per day to customers in and around Manchester.

Cath Schefer, MWH North West Business Unit Director, who attended the awards ceremony on 21 October at The Brewery, London, said: “This is a brilliant result for Mike and for MWH, and very well deserved. The feedback from the client on the service he continues to provide has been fantastic and it’s great to see him recognised by the APM. I would also like to congratulate Aaron Nutt of MWH who was a runner up in the same category for his excellent work in project managing environmental services at RAF Mildenhall for Defence Estates. I really felt a sense of pride last night to be sitting on a table with two MWH finalists.”

WRc launches their Water Efficiency Calculator WRc have launched their online water calculator which follows the methodology provided in CLG’s ‘The Water Efficiency Calculator for new dwellings’. The calculator can be used for assessing water efficiency in new dwellings in support of The Code for Sustainable Homes and the new Part G of the Building Regulations.

The online version, produced by WRc, is freely available for everyone including plumbers, architects, designers, Building Control and Approved Inspectors to use to ensure that new dwellings meet this requirement. The calculator has been audited and is endorsed by LABC.

From October 2009 all new dwellings will be required to prove the water using products installed in the home meet the requirement of 125 litres per person per day consumption, as calculated by this methodology.

WRc will continue to improve and enhance the calculator over time and therefore welcome any suggestions to be sent to partgcalculator@wrcplc. co.uk.

The calculator can be found at http://www.wrcplc.co.uk/PartGCalculator/ Default.aspx.

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NEW EBCO DELAYED VALVE for Storage Tanks & Pumped Tank Systems REDUCED WATER STAGNATION RISK and ENERGY SAVINGS! Tyco Waterworks and Henson Delayed Valves Ltd (HDV) have signed an Agreement to jointly manufacture and supply a new patented Delayed Valve system which will save water consumption and energy. The Agreement, signed in June, sees Tyco Waterworks manufacturing their popular high flow rate, Ebco equilibrium float valve and HDV producing and fitting their patented Eco Valve® fill control device to the Ebco valve. The result is a new delayed valve for tank storage systems and pumped systems which offers significant savings in energy for pumped systems, reduced risk of creating conditions that support Legionella bacteria, and improvements to valve operation.

Energy Saving The new delayed valve allows the valve to operate fully open and at full flow on every fill cycle of the tank, thereby reducing the back pressure on the pump and enabling the pump to work more efficiently. This reduces pump ‘burn out’ and provides significant energy savings of up to 50%.

Reduced Risk of Water Stagnation The delayed replenishment system means that water in the rising main, which may be at an elevated temperature due to latent heat in the building, is mixed thoroughly with large volumes of cold mains water. This helps to maintain a safe temperature below 200C on the incoming water. The full flow from the valve also eliminates stagnant, higher temperature water ‘hot spots’ in the tank and so

reduces the risk of creating conditions which can promote Legionella bacteria growth.

Less Noise, Less Maintenance

For further information, contact Tyco Waterworks’ Customer Service Team on 01675 437 900 or visit www.tycowaterworks.com or www.hdvltd.co.uk

Additionally, problems of water hammer from small surface waves, and noisy valves caused by constant ‘trickle’ filling are minimised. Build up of scale around the valve preventing the valve from fully closing is reduced due to the valve operating in full flow, and problems of water softener efficiency are decreased, providing less maintenance demand on servicing the valves over a long period.

The new delayed valve will available in 1in, 11/4 in and 11/2 in valves, with either a single float for fixed delay, or with twin floats for variable delay and adjustable water levels. The system can replace existing float valve arrangements in storage tanks or installed in new tank systems..

Pictured from L to R: Simon Girdlestone (Sales Director, HDV), Nick Tate (Managing Director, HDV), Damian Mackey (Managing Director, TWW) and Saul Godfrey (Sales Director, TWW)

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ENGINEERINGNEWS Our latest IWO IEng Registrant Clare Haddon interviewed Phil, shortly after he learned of his success.

What sparked your enthusiasm for the engineering and water industry?

Philip Atkinson Latest IWO IEng Registrant

Philip Atkinson works for Kelda Water Services and is currently working on Project Aquatrine, a 25-year contract to operate and maintain water and waste water assets for the MoD in the West Midlands, Wales and South West. Phil’s role as Project Manager is to manage the delivery of capital works projects.

Phil started work in the construction industry with George Wimpey and in 1982 gained a Higher Technicians Certificate in Building Studies.

His water industry career began fairly late in life when he moved to Ryedale District Council at the age of 35. He attained EngTech Registration through ICE then one year later joined IWO. Phil has made a number of attempts to pursue IEng although he didn’t have the exemplifying academic qualifications. Now, thanks to the Technical Report option, this has been possible and Phil becomes our latest Incorporated Engineer and the first IWO member to qualify by this route.

Well done Phil.

A bit serious this one but…The opportunity to combine modern skills with the resources provided by nature to provide a service that is essential to our health and survival.

If you could offer advice to your 21 year old self, what would you say?

Make a plan for the future, 5yrs or 10yrs, not too detailed, just enough to get going in the right direction.

Set out a couple of clear objectives and most of all enjoy the journey on the way.

What’s the most challenging part of your job as a Project Manager?

Establishing and maintaining an efficient line of communication between all stakeholders, sometimes a phone call or an email just doesn’t do it.

What’s the worst job you’ve ever had and why?

Worst Job : As a Junior Site Engineer working for George Wimpey on a very large housing construction project and testing the calibration settings on a concrete batching plant. Why, a) because I had to suspend batching operations on finding that loading gauge was faulty and b) because I was 19yrs of age and I had to explain my decision to the batching plant Forman who had over 30years experience, he was not very sympathetic to my reasoning.

If you could be one person for a day (living or dead) who would you be?

Johnny Wilkinson, on the day he dropped that goal in the closing seconds against the Aussies in the 2003 Rugby World Cup final …in Australia. Priceless!

What’s been your proudest moment?

not just to focus on what we want next. I would lock the education ministers in a room with a mixture of parents, teachers and children until they came up with a plan that suited everyone. Social Reform begins with education.

What’s been the best lesson you’ve learnt?

To read and write, it’s been a great help.

Talking of reading, writing and education, Phil has spent some of his time back at school as a Science and Engineering Ambassador, giving talks of up to 40 minutes to Key Stage 2 pupils about how the water industry ‘borrows’ from the water cycle. Phil said: The visits are timed to coincide with the school curriculum on The Water Cycle I keep the sessions simple using a few diagrams, photographs etc of water treatment works and sewage treatment works and use the dry wipe boards for explanations. I also take some water samples of final effluent, river water and tap water. The sessions are always lively and the response from the pupils is great with time running out before all the questions can be answered.

I also acted as a judge at the Engineering Inspirations events held at Elvington Airfield near York. This event is a showcase for a number of schools in North Yorkshire to present projects done by 11- 18 year olds. The event is judged by a number of representatives from industry with awards going to the best project in each class.

I have recently re-registered with North Yorkshire Business Enterprise Partnership in York as a STEM Ambassador for further voluntary work and I am looking forward to the next Engineering Inspirations event on 7th July 2010. In the meantime I hope to be able to support other events in the North Yorkshire Area in the next few months.”

If you were Prime Minster for a day you would…?

All credit to Phil for helping to inform and hopefully inspire young people to consider a career in the water industry. By volunteering as STEM Ambassador, you could be opening up life-changing opportunities for many young people in your area. The main qualities required are enthusiasm and commitment, along with a passion for what you do.

Just let me fetch my soapbox. Get the Education system right once and for all, it’s the key to our future, and introduce learning to value what we already have, and

If you think you could do this, why not visit www. stemnet.org.uk for more information, where you can register on-line.

There are probably a number of occasions when I have been proud, and I don’t want to put one above another, suffice to say that I am very happy with my lot so far; and I look forward to a few more reasons to feel proud in the future.

Licence Renewal for IWO Following a joint review by the Engineering Council UK and the Society for the Environment, IWO has had both licences renewed for a further five years. IWO therefore continues to offer registration as Engineering Technician (EngTech), Incorporated Engineer (IEng), Chartered Engineer (CEng) and Chartered Environmentalist (CEnv) to suitably experienced members.

The review looked at procedures, systems, risk management and future plans as well as examining records of members registered in

each category in recent years. The reports from both licensing bodies were complimentary and the general picture was that IWO is a well organised and well run institution with good processes and procedures, resulting in a rigorous assessment of applications.

application process. IWO is planning to expand this literature to offer guidance to new entrants to the industry on what experience they need to gain before they are ready to apply for registration. We will also be looking to experienced members to offer guidance and direction as mentors.

In recent years IWO has tried to promote the benefits of Registration, running Journal features on successful applicants, running a ‘Get Registered’ campaign at IWEX and producing literature to interest potential registrants and guide them through the

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Science and Engineering set to create a

Big Bang in Manchester in 2010 The Big Bang, featuring the National Science and Engineering Competition (NSEC), is a free, educational experience spearheaded by Sir Anthony Cleaver, Chair of ETB, and Sir Tom McKillop, President of the Science Council.

Led by the Engineering and Technology Board, The Big Bang is developed in partnership with organisations from business & industry, government and the science, technology, engineering and maths (STEM) community - with support from across the political spectrum. The Fair aims to celebrate the achievement and excellence of young people through the National Science and Engineering Competition Awards, as led by the British Science Association, while simultaneously educating and inspiring young people not yet engaged with STEM in their future careers.

Over 6,500 people attended The Big Bang 2009, held over three days at the QE2 Centre, London, nearly 5,000 young people and more than 1,500 teachers, politicians, exhibitors, sponsors and members of the science and engineering community took part in the UK’s biggest celebration of science and engineering.

For 2010, Manchester plays host to this event on 11-13 March. The aim

is to reach a wider section of the public than before and to ensure that every child in the UK knows someone who has visited The Fair. To help with this, for the first time there will be a “family day” on the Saturday which young people and families in the North West will be encouraged to visit for a day out. United Utilities were Corporate Sponsors in 2009 and have already signed up for 2010.

An important element of the success of The Big Bang 2009 was the wide range of activities, presentations and events to engage young people in science and engineering. There is now a call for people to propose activities to inspire young people at the 2010 Fair.

If you would like to propose one or more activities, please complete the form at www.thebigbangfair.co.uk/activities To find out more about The Big Bang, visit www.thebigbangfair.co.uk

60 SECOND INTERVIEW Each issue we will be featuring a 60 second interview with a well known figure from the Water Industry. In this issue, IWO National Chairperson, and Bristol Water’s Assistant Distribution Manager Simon Bennett takes the hot seat.

SIMON BENNETT

MY FAILSAFE WAY TO DE-STRESS IS to keep smiling or listen to music (those 80’s classics on the ipod).

I KEEP FIT BY running, walking, football and golf.

I DO MY BIT FOR THE PLANET BY recycling everything.

MY GUILTY PLEASURE IS black cherry ice cream.

IF I COULD BE ANYONE FOR A DAY I would be either a footballer scoring the winner in the FA cup final (for Bristol Rovers of course) or a European Ryder cup golfer sinking that winning putt.

I’VE LEARNT THE HARD WAY THAT IT pays to listen to advice and I am not always right.

THE BEST ADVICE I HAVE EVER BEEN GIVEN IS

that it is nice to be important but it is more important to be nice.

I AM THE IWO NATIONAL CHAIRPERSON BECAUSE IWO is a fantastic organisation to be involved with and I would like to help shape its future.

MY PROUDEST MOMENTS WERE becoming a Dad 3 times, meeting the great late Peter Cushing and of course becoming IWO chair!

MY FAVOURITE HOLIDAY DESTINATION IS New York.

I WORK IN THE WATER INDUSTRY BECAUSE I know nothing else (26 years man and boy) and I still enjoy the constant challenges this Industry brings!

I BELIEVE THE BIGGEST CHALLENGE FOR THE WATER INDUSTRY IS reducing our carbon footprint. www.iwo.org.uk • 9

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ENVIRONMENTNEWS In the last issue we reported that the Society for the Environment (SocEnv) had appointed John Carstensen as CEO from 3rd August. John agreed to an exclusive interview with Tim Boldero and Lynn Cooper to reveal some of his thoughts on SocEnv, sustainability and the water industry. n What are your first impressions of the SocEnv community?

It has been a wonderful reception by the Society. I have been impressed with the level of commitment and engagement by the member organisations and the individuals. I am just about half way through visiting all of our Constituent Bodies (CBs) and it is extremely encouraging to hear how they all regard the Society as important for their own work. The volume of environmental knowledge is also very impressive. n How do you see its development over the next few years?

The Society for the Environment will play a very important role in promoting Chartered Environmentalist. With well over 5000 registrants it is rapidly becoming the qualification of choice for environmental professionals to show that they possess the skills and competencies to pursue sustainable development in their profession.

We need to aim for two tracks of excellence.

Firstly, the registration itself. We have to maintain the current high standard of the qualification and become even better at promoting the standard both to the members of SocEnv’s constituent bodies and to the environmental professionals who are not yet members of one of the CBs. Secondly, we need to engage with policy discussions around the skills and competencies required to achieve ambitious environment and sustainability goals.

We need to demonstrate the relevance and importance of Chartered Environmentalists to government authorities and the corporate sector. n Part of the Vision for SocEnv is to ‘focus the expertise of its member organisations in order to deliver a sustainable future for everyone’. What can SocEnv do that the

individual member bodies like IWO cannot?

All environmental problems and their solutions require joined-up efforts by many professional disciplines. A critical element of environmental management is that professionals acknowledge the importance of other professional disciplines to complement their own skills and competencies. SocEnv is uniquely positioned to promote the understanding and value of multidisciplinary efforts for a sustainable future. n SocEnv also seeks to ‘champion better public understanding of environmental management, sustainable practice and sustainable development.’ What can Chartered Environmentalists do to help this cause?

There is an important role for all CEnvs to be ambassadors for sustainable development. A specific initiative will be for SocEnv to establish a knowledge bank of practitioners’ experience in environmental management that CEnvs can both contribute to and draw from. We also need to promote the important contribution that CEnvs make in our daily environmental management. n You studied law then took up a position with the Danish Environment Protection Agency involved with energy and chemical legislation: was this by accident or did you want to work in an environmental field?

The early and mid 1970s was when environmental legislation was introduced in earnest in Scandinavia. It was untouched territory for many lawyers and the challenge of shifting a legal approach from individual rights and obligations to a legal system that would protect a common good, sometimes at the expense of individual rights was fascinating to me and very much in line with my general social conscience. But it was not because of a single inspiration, such as the campaign against

JOHN CARSTENSEN CEO SOCIETY FOR THE ENVIRONMENT nuclear power, which was very strong at the time in Denmark although it probably helped in drawing my attention to environmental issues.

It is interesting to look back at the decision not to pursue nuclear power and see how it helped Denmark follow a different and very efficient energy policy (district heating, natural gas, wind energy) which today offers economic benefits, e.g. as a world leader in production of wind turbines. n You moved from the Danish EPA to work on the Montreal Protocol on substances that deplete the ozone layer. During this time you received the International Ozone Award for an outstanding contribution to the protection of the ozone layer. Should we still be concerned about the ozone layer or has the Montreal Protocol done enough to turn the tide and repair the damage?

We tend to forget that the damage to the ozone layer has not yet been repaired. As predicted decades ago the depletion has continued and what we see now is a levelling off of the depletion and we can still only hope that the ozone layer will start to recover in the years come. The Montreal Protocol has been and still is instrumental in achieving the halt of the decline and is an excellent example of what can be achieved by environmental professionals when they work closely together. It wasn’t always easy, but patience and perseverance are fundamental parts of environmental management.

But the fact that the ozone layer is still not repaired should make us stop and think extra hard when we are faced with the difficult challenges of climate change. We simply cannot afford to wait with taking significant action and we may already have waited too long for us not to experience very significant changes. I’m afraid that we are not well prepared in terms of professional skills and

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competencies to adapt to climate change and this is an area of great importance to the Society for the Environment. n You spent most of the nineties working in various Danish Ministries: Environment, Environment & Energy and Foreign Affairs, including two years as PA to the Danish Minister for the Environment. How would you describe/summarise this period in your career?

Undoubtedly one of the most exciting times of my career and a period I learned so much from. It was fascinating to experience news as something that happened around you and then later was reported in the media. The Danish Environment minister at the time, Svend Auken was probably one of the most influential European environment ministers and a political mastermind. I was extremely saddened when he passed away- much too early - only a few weeks ago after over 30 years in Danish politics. n Have you retained contact with any politicians (not necessarily Danish) you have worked with during your career and, if so, why?

I was occasionally in contact with Svend Auken, but also stayed in contact with the German Environment minister from that period Dr. Klaus Toepfer, who later became the Executive Director of UNEP, where I got to work with him again. I was very pleased to meet John Gummer again a few months ago. All three environment ministers played significant roles in moving the global environmental agenda forwards in the 90’s and not just because it was their political job, but because of great personal commitment to environmental issues. I also stayed in touch with the former UNEP Executive Director, Mostapha Tolba who was Egyptian Minister before his time with UNEP. n Who has been your greatest inspiration/ biggest influence and why?

Svend Auken who demonstrated how a strong social conscience can survive in the political world and that you should never give up. He taught me always to apply a set of moral lenses when viewing a problem. Mostapha Tolba who is now 87 was a great inspiration for me in international environment politics. We stayed in touch after I left UNEP and he offered wonderful insights to me when I became chair of the Montreal Protocol Working Group. I also had the opportunity of living in Egypt where we maintained contact.

Both have shown great personal integrity, honesty and personal friendliness towards

me and been fantastic mentors. It makes you realize how important such mentors are and hopefully a role that CEnvs and the Hon Fellows of SocEnv can play for young people. n Which one of your experiences with international disasters has left the biggest impression on you and why?

Undoubtedly the Asian tsunami in 2004; I spent quite some time in Banda Aceh and the personal loss and trauma of so many people I met there made a deep impression. Their ability to gather strength, get on with their lives and rebuild their livelihoods makes you a bit humble when faced with the adversity of daily life. From an environmental point of view it also left me very sad that the recovery largely ignored the opportunity for environmental improvements and people were worse off when it comes to the environment after the reconstruction. In my view it was a large scale demonstration of the importance of and need for Chartered Environmentalists to ensure sustainability. n Do you think the world has learned any lessons from it, in terms of forecasting, prevention, response and/or damage limitation?

I think we have learned a lot around forecasting and incorporating disaster risk reduction in our current environmental management.

Unfortunately, I don’t believe we have fully comprehended the close link between disaster risk reduction and environmental management and, for example, the scale of the adaptation required in our society to cope with climate change and I am not convinced we have all the skill sets and competencies required for effective environmental stewardship. n What are your personal views on the potential for a world consensus on mitigating the effects of global warming?

Unfortunately (again), I don’t believe we are even vaguely near an adequate consensus on the measures to be taken to mitigate climate change on a global scale. I also believe that we will be in a better economic position if countries take unilateral action now. Those taking action now will be ahead of the rest with new technology and approaches and thus have a competitive advantage in the future. And the longer we wait the more expensive adapting to climate change will be. Waiting is simply not an option. n What outcomes do you hope for from the Copenhagen Climate Change Summit in December?

Strong commitments to reduce CO2 emissions in the order of 40% and a stronger focus on adaptation to climate change as well as a review of our currently unsustainable consumption patterns. n What outcomes do you expect?

Sadly, nothing even close to what the urgency of the situation demands. n If a country fails to meet its targets to reduce greenhouse gas emissions, whose fault will it be and how should the offender(s) be penalised?

It will be our collective failure and I don’t believe in punishment to correct that situation.

I firmly believe that those who take action now will be in a better situation economically as well as environmentally, so our self-interest should be the motivating factor. n Do you think Britain could learn from any of the environmental policies/practices deployed in your native Denmark?

I believe that all the European countries can learn a lot from each other and that pooling of our knowledge is extremely important. I also believe that SocEnv can play a catalytic role in pooling and sharing this knowledge and experience. If I should highlight one area where Britain could improve it would be to acknowledge that it is important to use all available approaches in a combination to get the best result. I am not saying that regulation is always better than voluntary agreements or that financial incentives are always better than awareness campaigns but that we need to use all shades on the pallet, including fiscal instruments. n What do you consider to be the biggest environmental challenge facing the UK water industry?

The two biggest challenges are closely linked.

How can the water industry promote a change in our unsustainable water consumption patterns, especially in light of the changes that climate change will impose on us? Adapting to climate change and the impact it will have on our water management is the second great challenge. n What action would you most like Chartered Environmentalists to take to help sustain life on this planet?

Individual responsibility towards their consumption patterns, particularly their carbon foot print. There is nothing like leading by example.

John will be presenting a paper at the 2010 IWO Annual Conference in Belfast next year (13 – 14 May). John will be speaking in the session focussing on Development in which he will de drawing on his overseas experience with a focus on proven solutions (and those to avoid) including an environment assessment of the Asian tsunami and the impact that the following recovery efforts had on the environment. www.iwo.org.uk • 11

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THEIMPACTOFCOMPETITION Does competition hold the key to securing the long-term survival of the UK water industry?

In today’s challenging financial climate, costcutting exercises are fast becoming the norm.

So should the water industry follow other sectors’ lead by introducing competition as a means to boost efficiency levels?

Everyone is feeling the pinch at the moment.

The water industry, our stakeholders, partners and customers – we are all affected by the credit crunch. Some people might say that we just need to weather the storm, keeping our heads down until the good times return. But I disagree.

Although we are absolutely right to focus on achieving operational excellence as a means of making our business more efficient, we now need to tackle it from a different angle.

I’m not suggesting that we reinvent the wheel – far from it, in fact. What I’m proposing is that we follow the example of countless other industries by identifying and segmenting our non-core business activities, then introducing competition in order to drive up efficiency and effectiveness. In other words: we should move towards outsourcing our operational activities, forging new, cost-effective and mutually beneficial commercial partnerships with highperforming service providers.

When you think about it, we’re not complete outsourcing novices. The UK water industry does have a history of outsourcing certain activities, like design and construction. However, unlike many other sectors, we have not yet applied the outsourcing model to other areas like asset management, programme management, project management, operations and maintenance. And the reason for this is simple: traditionally, we have always wanted to do everything ourselves.

Let’s face the facts: the demands of modern business mean that we can no longer afford to rely on long-established, traditional ways of working. We need to take a far more proactive stance, passing non-core activities on to an efficient third party who is capable of managing them better than we can, and at a lower cost.

companies to increase the number and range of activities they outsource. The benefits of this approach include: n Reduced costs – the outsourcing market has exploded in recent years. As a result, competition between outsourcing firms has become increasingly fierce; service providers are always hungry for new business, so will offer competitive prices. All of which means that now is the perfect time to be venturing into this arena. n Increased performance levels – outsourcing contracts are far more comprehensively defined than in-house agreements, with a rigorous and detailed list of requirements, how they are to be met, how performance will be measured – and how failure to achieve the stipulated standards will be penalised. Whereas some people fear that outsourcing may result in a loss of control, the opposite is true: outsourcing actually helps organisations to exert greater control over their operations.

By Frédéric Devos CEO of Veolia Water UK It also results in the transfer of risk to the service provider n Innovation – by outsourcing services to a specialist provider, a company effectively gains access to the very latest innovations, processes and systems on the market, as well as to other industry sectors. This can play a big part in driving down costs and increasing performance levels n Greater employee development opportunities – many employees are likely to be transferred across to the new service provider by TUPE. They will often benefit from greater opportunities for job-relevant training, personal development and career progression n A sharper focus on core business activities – outsourcing peripheral activities leaves companies free to concentrate on core business activities.

And the good news is that all of the above can be achieved within the existing legislative framework.

In summary, as I see it, the UK water industry is at a crossroads. We have two choices: we can either cross our fingers and hope for the best; or we can play a proactive and creative role in shaping our future by opening the doors to competition. Personally, I’ll go for the latter – I always prefer to be in the driving seat!

I believe there is a lot of scope for UK water 12 • www.iwo.org.uk

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IWOMEMBERUPDATE OBITUARY Alan Foster 1922 - 2009 Northern Area committee member and North West Water former employee Alan Foster has died aged 87. John Butcher writes:

Winning Photograph to be Published

I certainly do remember Alan with great fondness. Alan was highly respected and one of the longest standing members of the Northern Area Committee joining in 1974 and seeing many a Chairman and President through their term of office until the 1990’s.

Alan’s support of IWO was formally recognised in 1992 when he was awarded honorary membership. Alan was a great ambassador and champion of the Institution and was renowned for giving a superb vote of thanks at the end of the many Northern Area events he attended. It is with great sadness that those of us fortunate enough to have known Alan found out he had passed away after a recent period of illness.

Martin Strudwick Limited!

After more than 15 years in business, Martin Strudwick has decided to incorporate in order to facilitate business growth and development and from 1st November will be trading as Martin Strudwick Limited.

Martin has over 30 years’ experience in the water industry and joined IWO in 1994 when he set up his own business to collect and recycle redundant and scrap pipes and fittings. Martin has been a big supporter of IWO both in Eastern Area where he has served as an IWO Committee Member and also nationally. In 2006 he was made a Fellow of IWO.

IWO member Claire Chapman has won the 2010 IWO desk calendar competition. Claire, who is employed by Scottish Water submitted an image of the Forth Bridges in Edinburgh, taken from her sea kayak at sunset during August.

A number of IWO members submitted water related images and will see these published in the calendar. The calendar contains details of key IWO events for 2010, and will be sent to all members later this year with a pocket diary.

The designer working on the calendar picked Claire to be the winner and IWO will send her a bottle of bubbly for her efforts.

IWO members may remember Claire from this year’s IWO Annual Conference when she gave a fascinating presentation as part of the Young Persons Forum on “Uganda – Rural and Urban Solutions to Flooding, Drinking Water and Sanitation.”

Martin Strudwick Limited now operates a nationwide collection service and much of their stock is new. IWO is delighted that Martin’s business is flourishing and wishes him well.

CASH Rewards for Recruiting IWO Members

Drilling and Tapping Championships 2010

To encourage IWO members to sign up friends and colleagues so they too can enjoy the benefits that IWO offers, cash rewards of £75, £50 and £25 are to be given out four times each year.

A reminder that the 22nd Competition will take place at Sustainabilitylive! 2010 which will be held at the NEC in Birmingham from 20 – 22 April. If you are interested in putting a team in to the competition next year, or would like to find out about sponsorship opportunities, please contact Lyndsey Gilmartin in the first instance. Tel: 0191 422 0088, e-mail: lyndsey@iwo.org.uk or visit www.drillingandtapping.co.uk

Winners of the Autumn Award are: £75 £50 £25

Stuart Woor for introducing Richard Hopkins, Veolia Water Celine Rodgers for introducing Jane Jackson, Northern Ireland Water Adrienne Walsh for introducing Peter Davies, Black & Veatch

Don’t miss your chance to win! Each time you recruit a new member they will enter your name in the box on the new IWO Membership application form which asks which IWO member introduced them to IWO. These contact names are recorded and four times during the year, three names will be chosen at random to receive £75, £50 and £25. The more new members you introduce the more times your name will be entered in the quarterly draw. Winners’ names will be printed quarterly in the Journal. www.iwo.org.uk • 13

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IWONAMECHANGE

Change of name, clearer identity On 14 October 2009 a General Meeting was held to vote on a resolution to change our name from IWO (Institution of Water Officers) to Institute of Water.

Of the 264 members who voted, 231 were in favour and 33 against.

With 87.5% in favour, the change was agreed, and the new name - the Institute of Water - will take full effect from January 1.

Why Change?

In recent years membership of IWO has been largely stagnant, growing at just 0.5% per year.

The IWO Board has for some time known that for IWO to be seen as a credible and valuable organisation in the water industry, membership needs to increase. IWO products and services need greater visibility and IWO needs to raise its profile in order to achieve this.

suggested during a workshop attended by representatives of the IWO Board and Area Forum where the Accenture research was validated and the Water Futures Programme was signed off.

Blue River Design were tasked with creating a new identity for the newly named Institute of Water, that would position the Institute as the leading organisation in the water industry, though one which is inclusive and approachable.

Institute of Water seemed the obvious solution.

It was close enough to the original name to retain the legacy, goodwill and brand value of the current organisation, but it was also fresh, innovative and professional.

After considering various designs, some looking to develop the existing identity and some looking at alternative identities that emphasised the full name, the clearer use of simple typography was preferred as this demonstrated clarity of message and stature. As you will see the secondary use of the droplet within the ‘a’ was a subtle yet intelligent solution.

Accenture Marketing Sciences Following several focus groups conducted in 2008 with non-members to canvass views about IWO, the IWO Board agreed outside help was required to convert the output of this research into an action plan. Four PR/Marketing companies were invited to tender for the work and at the beginning of 2009 we appointed Accenture Marketing Sciences to take on what has become the initial phase of this marketing project.

Accenture set out to assess the IWO marketing strategy, spend and performance with a view to building a framework for monitoring and evaluating our marketing strategy in the future. The initial phase of the project revealed however that the issues facing IWO would be better addressed via a systematic review of the IWO proposition and market positioning. Their assessment therefore focused on our positioning in the Water Sector and they have produced a developmental roadmap which we have named the Water Futures Programme.

New Name and New Logo One of the main observations was the lack of awareness around the name ‘IWO’. It was not clear what this acronym stood for and, when fully explained there was confusion with the term ‘Officers’, which was dated and misleading.

If IWO was to improve the clarity of its offering, it should have a clear name that was easily understood. The name Institute of Water was

“Our name change to Institute of Water reflects the modern approach that we will be taking to helping anyone in the industry to develop their careers” said Chief Executive, Lynn Cooper.

“Although the name is changing, our ethos remains the same. We are the only professional body that is dedicated to helping people working in the UK water industry by providing professional development and networking opportunities.”

“We look forward to building on our 65-year history and establishing the Institute of Water as the face of people working in the UK water industry.”

The new logo will be featured on the 2010 Desk Calendar and Diary, and you will start to see it phased in across all publications and communication materials.

Member Data Update and Membership Survey The Accenture research revealed that member needs differ according to time in the industry and profession. This has allowed us to start to segment our members into four distinct profiles.

From this we will be able to ensure that we have a suitable offering for each group. This has helped us to identify main areas to broaden our core appeal.

Lyndsey Gilmartin, Marketing & Events Manager, explains: “To segment effectively, we have made some key changes to our membership database, and all members should have been contacted to update and add to their details.

We will also be asking for your views in a comprehensive member survey. This will ensure the propositions we develop and expand meet member needs. You will hear more about the new propositions that we will be looking to develop, and how we intend to improve our current offering as we move forward with the programme.”

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Marketing and Events Assistant Accenture recommended that a full time resource was recruited to support us as the Water Futures Programme is executed.

Clare Haddon joined the team on 1 September in the newly created role of Marketing and Events Assistant. Clare will be responsible for helping to develop and promote a range of additional services that are being launched over the coming months.

A key aspect of Clare’s role will be assisting in the organisation of the Annual Conference being held in Belfast next May. Clare’s wide-ranging responsibilities will also include overseeing the production of marketing collateral, maintaining the website, publishing the e-newsletter and providing support during the production of the Journal. Clare will also be involved in developing member recruitment and retention strategies, something the Institute has struggled to do well in the past with limited resources.

Clare said: “I’m excited by the varied and fastpaced nature of this position. It will let me get my teeth into so many different areas of marketing.

Bell Pottinger Public Relations

Accenture also recommended that we needed to expand our proposition in the area of public relations, in order to enhance the profile of the Institute of Water across the industry.

Bell Pottinger North have been commissioned to take on the public relations activity for us and members should see a marked increase in coverage across the industry press, starting with the announcement of the new name.

The Challenge Ahead

A lot of things have changed in the last 65 years since the Association of Water Officers was born, but our reason for being, our ethos and our values remain the same, and are more important than ever. Founder member Allen Bolton identified the need for a membership association which would arrange meetings for members to discuss the technical and administration problems connected with the distribution of water supplies and the prevention of waste. We continue to do this, and we continue to connect people across the water industry.

Now it is over to you, the members, to decide if you and the Institute of Water are going to make a difference.

If any members would like to discuss the Water Futures Programme in more detail, or have any questions relating to this report, the new name or logo, please contact Lyndsey Gilmartin.

(Tel: (0191) 422 0088, e-mail: Lyndsey@iwo.org.uk)

Commenting on the new name and changes ahead Allen Bolton said:

“The Institute is embarking on a programme of development and I look forward to helping it become better recognised nationally as the only professional body that is dedicated to helping people working in the UK water industry.”

“ When agendas and policies are agreed and reports written, it all comes down to people.

People have made our organisation what it is and it is the individual drive of the members harnessed to a common cause that will see us through the next 70 years.”

Outside work, Clare, who studied at the University of Liverpool and who comes from Whitley Bay, is interested in theatre and is an avid Newcastle United supporter.

Members of the Board and Area Forum have risen to the challenge by making a commitment to the Water Futures Programme (agreeing the agendas and policies and writing the reports).

The new approved logo and website.

www.iwo.org.uk • 15

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Top ten Reasons to Attend the IWO Annual conference 2010

Do you have any plans for May 2010?

Fancy joining us for the eagerly anticipated IWO Conference 2010? This event is to be held in Belfast aka the ‘Mouth of the Sandbars’ from the 13 – 15 May. Hosted by incoming President Sam Phillips, the event promises to keep you informed and entertained, as well as offering the opportunity to visit the beautiful and culturally diverse city that is Belfast.

If that doesn’t tantalise your interest then here are our top reasons why we think you should attend!

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IWOCONFERENCEPREVIEW 1. Ask the experts!

The IWO Conference is a great opportunity to ask key figures of the water industry the questions that you’re dying to know the answer to.

With time for questions and answers following each session, there is no better way to debate current issues.

This is a great learning opportunity for anyone interested in the future of the water industry.

2. Exclusive Session on Security issues

The topic of ‘security’ is rarely addressed at IWO events so make sure you don’t miss this exclusive opportunity to be at this unique session!

Our speakers include Dr. Robert Thurlby from Serco and David Hutchinson from the CPNI who will be discussing the potential security threats to UK water supplies and identifying the facts from the fiction.

3. Introducing David Lloyd Owen

Dr. Owen is one of the leading global experts on the water and waste water industry with over 20 years of experience in advising governments, corporations and investors on water related matters.

Currently, Dr. Owen is the founder and Managing Director of Envisager Limited where he has developed a unique series of global databases, covering companies active in the water and waste management sectors and the markets they serve. His publications include five books on the water sector, along with papers and conference materials including the ‘Pinsent Masons Water Yearbook’.

David has never presented at an IWO event before so this is an exclusive opportunity to listen to his fresh perspectives upon issues surrounding the heavily debated credit crunch.

6.Explore the city!

Belfast. A city rich in historical and cultural diversity, not to mention the quantity of great bars and pubs! The ‘Golden Mile’ as it is referred to boasts a number of lively bars and nightclubs. The City Centre and Cathedral Quarter feature a more upmarket, stylish range of cosmopolitan bars and nightclubs where pure pleasure seekers can really let their hair down.

If however you’re in need of some culture than Belfast boasts several museums, galleries and tours and excursions that can both entertain and sustain the inner tourist in you.

7.See the birthplace of Titanic

If the sound of Celine Dion warbling ‘My heart will go on’ brings back flashbacks of your favourite film or if you like to immerse yourself in history, then the Pumphouse in Belfast is where it all started for Titanic in 1909. See where the doomed liner was created and see the amazing scaled representation of the infamous ship.

A hidden gem of the city, that is not to be missed!

8.Attend the prestigious President’s Dinner

Dust down your posh frocks and suits, as the President’s Dinner is all about class, style and sophistication.

Held in the 150 year old Harbour Commissioners, this exclusive venue boasts detailed marble floors, stained glass windows, beautiful Victorian furniture, and the Captain of the Titanic’s study table which nearly made it onto the doomed liner had it been completed in time.

The Business Skills Awards for the Water Industry 2010 and the coveted IWO President’s Cup will also be presented during this evening.

9.Have fun at the Saint Gobain Night

Our talented and enthusiastic young speakers will help give a fresh voice to next year’s Conference. The Young Persons Forum has become an integral part of the IWO Conference in recent years giving younger members the opportunity to showcase themselves in front of key personnel from within the UK Water Industry. For the first time, young speakers will be spread across all Conference sessions.

If you attended last year’s event at the football fortress that is St James Park in Newcastle then you know that the Saint Gobain night is an evening filled with fun, frolics and surprises!

This is a great opportunity to see what Belfast has to offer, and as the entrance fee is donated to the charity WaterAid there really is no better reason to attend.

This night is more popular than Simon Cowell’s business card at a Karaoke bar so make sure you’re quick to book or risk feeling very disappointed!

5.Exhibition and networking opportunities

10.Fancy a Saturday lunch time tipple?!

4.Hear the crop of our new talent

Our exhibition attracts a range of companies who will offer you the opportunity to see firsthand new and innovative products and services that the water industry has to offer.

This is also a great opportunity to catch up with old friends and colleagues, and to make new contacts.

We plan to spend Saturday visiting the beautiful and picturesque Northern Ireland coastline followed by lunch at Bushmills distillery, home of the legendary Irish whiskey. You can even have a quick taster or two as you watch the processes involved in producing whiskey. Just make sure you don’t get too squiffy when sampling!

What better way to round off an excellent event!

The full programme and booking form will be released soon, and sent to all members, but if you would like to reserve your place now, please contact Clare Haddon, Marketing and Events Assistant at IWO, 4 Carlton Court, Team Valley, Gateshead, NE11 OAZ. Tel: (0191) 422 0088 Fax: (0191) 422 0087 Email: clare@iwo.org.uk www.iwo.org.uk • 17

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Automating the detection of Cryptosporidium in Water A major public health concern is the possibility of the microorganism Cryptosporidium entering drinking water supplies and causing an outbreak of infectious cryptosporidiosis. Even a very low level of Cryptosporidium in water can lead to diarrhoeal illness which, for the severely immunocompromised, can be life threatening.

Why is Cryptosporidium a problem?

CRYPTO TECT technology includes:

Cryptosporidium is a problem because most surface waters can contain some of the microscopic parasite.

sub-micron concentration system - CRYPTO TECT differs from other oocysts collection methods in that it concentrates the particles in excess of 0.2 microns in the water, maintaining a suspension state, rather than capturing the particles on a filter media.

Cryptosporidium is highly resistant to chlorine and other disinfectants which are used to kill bacteria and viruses in drinking water.

Cryptosporidium detection and analysis is labour-intensive. Laboratory turnaround time can be up to three days, by which time contaminated water may have entered the distribution system and been supplied to consumers.

automated IMS capture and release mechanism for the oocysts - The automated IMS solution is unique in its approach to both tagging and dissociation steps, incorporating new technology, and providing greatly increased speed of process.

What is the commercial impact of a Cryptosporidium outbreak to Water Companies

microscope slide and cover (the Bioslide) - The Bioslide is a reinvention of the microscope slide specifically designed for CRYPTO TECT and wet detection that provides excellent flow conditions for video or stills microscopy.

The Regulatory Authorities and Water Companies in the UK take the risk of outbreaks very seriously. An outbreak can have significant financial consequences.

Reputational damage and loss of consumer confidence can be destroyed overnight by a single Cryptosporidium outbreak.

microscope system - The innovative OcuLar microscope double fluorescent camera system is unique in its automated three dimensional positioning module, allowing automatic focusing and movement for accurate positioning over the Bioslide.

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CRYPTO TECT within the water supply chain

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In stark contrast to the existing Cryptosporidium detection process, the automated CRYPTO TECT monitor will enable isolation, purification, real-time detection, and enumeration of oocysts and output of results every two hours.

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CRYPTO TECT rapid, effective and automated detection of Cryptosporidium Detecting Cryptosporidium is expensive, time consuming and of great concern to water companies.

CONCENTRATION s LITRES SAMPLED EVERY HOURS CYCLES OF LITRES s #ONCENTRATES AN LITRE SAMPLE DOWN TO ML WITHIN MINUTES s 3TAGE CROSS mOW MEMBRANE CONCENTRATION PROCESS s 0ARTICLES MAINTAINED IN SUSPENSION WHICH ARE LARGER THAN MICRON

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TO LEARN MORE: T: +44 (0)1383 730 700 E: sales@shaw-technologies.co.uk W: www.shaw-technologies.co.uk

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30/10/09 12:12:53 23/10/09 10:24:06

Effective drinking water disinfection - an assessment of chlorine-based methods The need for drinking water disinfection is as old as public water supply itself.

Microbiological parameters for drinking water treatment include coliform bacteria and specific pathogenic species of bacteria, vira, and protozoan parasites. Although the objective is the same – to provide safe clean water – the methods used to do so are numerous. The most common methods for water disinfection are chemical ones. This article gives a brief overview of chlorine-based disinfection methods and the factors that can influence the choice of method.

“No single method can meet all needs,” explains chemist Dr Carsten Persner at Grundfos Alldos, who designs systems for chlorine gas dosing, and for electrolytic hypochlorite and chlorine dioxide generation. “Local regulations are probably the one factor that makes it most difficult to draw general conclusions and make recommendations. The next is availability of raw materials and the costs associated with each method – energy costs, chemical costs and so on,”

Chlorine gas - still the No.1 choice Chlorine continues to be the most prevalent method of disinfection worldwide. This can primarily be attributed to its long-proven track record as a reliable means of providing safe drinking water and to its relatively inexpensive price tag.

Chlorine works by forming hypochlorite (HClO)when dissolved in water. HClO is a fast-acting oxidant with a wide biocidal effect. It is highly effective at low concentrations that do not pose a danger to human health. The excellent sustainedrelease of chlorine is of particular benefit as it continues to disinfect a pipeline system over a relatively long period of time.

The challenges with chlorine gas disinfection are associated with the transport, storage and handling of the gas itself. In pressurized form it is stored onsite, requiring investment in a separate gas room and gas warning unit that can contain and deal with the gas in the event of a leak. Dr Persner: “Chlorine gas has to be handled with respect for the risks involved. Operators need to be trained in handling and safety procedures – both to prevent accidents and deal with the situation in the event one happens.”

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In terms of dosing the gas, it is a steady and precise dosing that will give the best results. Gas chlorination systems under full vacuum, such as Grundfos’ Vaccuperm, are the proven ways of ensuring this while also being inherently safe. If the vacuum in the system is lost, the gas container is immediately isolated and no gas can escape.

Chlorine dioxide – no change in taste or smell Chlorine dioxide (ClO2) provides excellent and longlasting water disinfection. As a bactericide, sporicide, virucide and algicide, chlorine dioxide is highly effective, also against microorganisms exhibiting chlorine resistance. In terms of sensory parameters, chlorine dioxide does not change the taste or smell of the water. It is less corrosive than hypochlorite in the water pipeline and is effective against biofilm.This removes the nutrient source and safe haven for microorganisms and in doing so further prolongs the disinfection effect.

The significant advantages associated with ClO2 stem from its outstanding sustained-release and residual effect. In low flow periods – even if there is no flow at all – chlorine dioxide continues to prevent microorganisms evolving in the pipeline. Unlike chlorine gas, chlorine dioxide remains effective in alkaline environments without extra pH modification.

Chlorine dioxide is produced on-site from sodium chlorite using either a chlorine gas or acid. The gas method gives a higher yield of disinfectant but of course necessitates a chlorine gas facility and training in gas handling and procedures.

2NaClO2 + Cl2 D 2 ClO2 + 2 NaCl Theoretical yield: 100 % (one part ClO2 from one part NaClO2)

5NaClO2 + 4 HCl D 4 ClO2 + 5 NaCl + 2 H2O Theoretical yield: 80 % (4 parts ClO2 from 5 parts NaClO2)

Grundfos’ Oxiperm ClO2 generators work with both methods and are suited to small to mediumsized water treatment plants. Compared to other similar ClO2 generators the Oxiperm Pro systems consume only a third of the acid, significantly reducing operating costs.

To eliminate the risk of explosion that can occur with ClO2, the Oxiperm systems are designed to avoid concentrations of ClO2 that exceed safety limits both in air and in solution. “The gas space in the system is restricted so that gas cannot collect,” explains Dr Persner. “And the concentration in solution is so low that gas levels cannot reach a critical level.”

Electrolytic chlorine generation – safe and simple On-site electrolytic generation of hypochlorite has a number of advantages compared to other methods of disinfection as it only requires salt, water and electricity.

The simple and effective electrochlorination process is based on passing a brine solution through a series of electrodes contained within an electrolytic cell. As the brine solution passes through the cell, DC current in the electrodes results in the generation of caustic soda solution, chlorine and hydrogen. The chlorine produced reacts immediately with the caustic soda solution, resulting in a high-quality, low-strength sodium hypochlorite solution of less than 8 g/l.

In Grundfos’ Selcoperm system the hydrogen gas is removed from the HClO and safely vented.Tests have shown that any residual entrained hydrogen is at such a low level that the concentration does not exceed the lower explosion limit (LEL) in the storage or buffer tank. The biggest advantages of on-site electrolytic generation are, according to Dr Persner, related to the simple precursors: salt and water. “There are no safety issues associated with the storage or handling of these materials; they’re also widely available and inexpensive, and the salt can be stored indefinitely.”

Hypochlorite is generated on demand, reducing the need for bulk storage of chemicals onsite. Moreover, there are no expenses required for safe transport and storage of chlorine gas. In preparation for peak periods, the HClO generated on-site can easily be stored in buffer tanks and dosed as required.

Compared to commercially available hypochlorite solution, the sodium hypochlorite generated electrolytically is not subject to the same rate of degradation as commercial hypochlorite. “This is vital in terms of dosing precision,” points out Dr Persner, “because you can be more confident in how much you are effectively dosing.” The process is also considered safer for operators to use rather than chlorine gas or commercial sodium hypochlorite. For example, the EC Chemical Agents Directive does not apply to the product of electrochlorination as the concentration of active chlorine is less than 1%.

Additionally, the high pH of commercial hypochlorite (pH 11) can also give problems with calcification of injection points. This is not the case with electrolytically generated HClO (pH 8.5-9.5). Finally, on-site chlorine generation does not result in significant, unpleasant by-products.

Concerns about chlorination disinfection byproducts (DBPs) have long been the subject of study although results have been inconsistent.WHO insists that high levels of protection from disinfection should not be compromised in an effort to control concentrations of by-products. “A more appropriate strategy is instead to minimise DBPs by removing natural organic precursors,” advises Dr Persner.

More about the dosing and disinfection systems available from Grundfos Alldos can be found at; Contact:Tosh Singh Tel: 0121 328 3336 Email: tosh@alldos.com Web: www.grundfosalldos.com

30/10/09 14:12:05

WARRIORWORLDWIDE Taking control of trenchless technology We all know it can be hit and miss with moleing systems, there is often no accurate directional control. What if you need to suddenly change direction or avoid an obstacle?

Tony O’Brien discusses an alternative to the mole which provides full directional control. l “Accuracy is key when installing new pipe in virgin ground, there is no room for error,” said O’Brien. “Any mistakes could cause disruption to the surface, or damage to other services completely contradicting the environmental benefits of utilising trenchless technology. With Directional Thrust Boring these issues are eliminated, as the name suggests the method guarantees full directional control. l “O’Brien, Warrior’s Managing Director, believes we have become “stuck in our ways” and “too content” with traditional methods of thrust boring. l “No dig technology has revolutionised the underground pipe rehabilitation industry, opening up new and potentially lucrative areas of work,” said Tony. “There have however been major developments since trenchless technology was introduced, such as Directional Thrust Boring; contractors are missing out on innovative methods by sticking with traditional methods.”

Revolutionary solutions Warrior Worldwide have been providing trenchless solutions for over 30 years, their WR4 and WR6 directional thrust boring machines are the only models in their category which have full directional control.

Full Directional Control Warrior equipment uses detection technology located in the head of the rod to accurately establish its location underground to within millimetres at any one time. The unique head is designed to enable the rod to be directed up or down and left or right, this unique design provides unmatched control and accuracy. The rod can be directed around obstacles such as other pipes, ducting and services until it emerges into the receiving pit.

How it works “Both the WR4 & WR6 work from compact starting pits and thrust a series of connecting rods into the ground,” explains Tony. “Once the rods are in place the pipe or cable to be installed is attached to an expanding head in a receiving pit, the pipe or cable is then pulled into position and the rods are removed in the launch pit.”

Efficient and portable The WR4 only needs a launch pit measuring approx 1000mm wide by 1500mm to operate and. is easily manoeuvred into place within the launch pit due to its compact and modular design. Lateral connections can be easily undertaken from open trenches.

“To give you some quick stats the WR4 boasts an impressive pushing rate of up to 2.7 metres per minute yet only weighs 168 kg so it can easily be manoeuvred and operated by just two people,” said Tony. “The WR4 is capable of installing a 100mm (4”) diameter pipe and the WR6 up to 225mm (9”), both in the most compressed of soils.”

With a pushing rate of 2.7metres per minute The WR6 also only requires a launch pit approx 1500 x 1100mm and has a pushing rate of 2.1metres per minute.

Dennis Simms, a utility contractor said “We think we have achieved between a 40-50% increase in productivity with a reduction in labour costs. Before we bought these machines the same job would have required 4 people. The work is easier and faster”

To conclude “Directional Thrust Boring is a major development within the industry; it builds on the values and benefits brought to the industry through no dig technology. Its time to let go of the mole and take full control” www.iwo.org.uk • 25

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30/10/09 12:12:58

FEATURE:SMARTMETERING

What Water Utilities Can Gain From Smart Metering Over the past few years, electric and gas utilities have started using Smart Metering to encourage energy conservation, while water utilities have been heavily reliant on consumption meters.

However, as concerns around drought and population have sharpened, the focus on water issues have increased and water utilities are beginning to look towards Smart Metering to help their customers better understand their water use, curb waste and identify leaks.

Many water utilities already use Automatic Meter Reading (AMR) systems to replace representatives that go door-to-door to read meter readers. Smart Metering however, takes automation a step further.

It provides utilities with much more detailed information about customers’ water consumption.

By switching to Smart Metering, water utilities are provided with several benefits which contribute significantly to water sustainability. one of the most important is the provision of display devices that show water use in real time to help customers detect leaks. While diligent customers may, a few times a year, turn off all water and check an outside meter to ensure there is no flow, most meters are deliberately located in out-of-the-way areas that make it hard to detect new, small leaks. A conveniently located, on-premises monitor can help a customer notice a leak. The need for this will grow in importance as water issues escalate.

Smart Metering also allows water utilities to detect leaks themselves. This delivers a number of opportunities such as the ability to offer customers leak insurance. Additionally,

regulators concerned about reducing water waste are able to establish performance-based incentives for utilities to reduce water loss. The faster utilities can detect the size and prioritise repairs for leaks, the greater their ability will be to take advantage of these incentives.

Although some argue that the costs for Smart Metering systems are significant, once implemented, the benefits delivered are far greater. One of the many benefits is the ability for utilities to obtain off-cycle, “final” meter reads for customers moving or leaving the area. In such a situation the utility is able to couple these real-time final meter reads with on-line or credit-card bill payment that enable utilities to collect bills immediately that would otherwise have taken weeks or months to reach the relocated customer.

As well, utilities are given access to remotedisconnect meters which reduce the cost of sending field crews to the premises of customers who have either requested a disconnect or who—with regulatory permission—are being disconnected for not paying a bill. Another valuable benefit is the accuracy in bills – with Smart Metering utilities can ensure that almost all bills are based on actual meter reads rather than on estimates;

By Bastian Fischer Vice President and General Manager EMEA, Oracle Utilities this reduces calls to the contact centre and improves customer satisfaction.

Furthermore, with Smart Metering, utilities can offer prepayment options to customers without the expense of special prepayment meters.

At the same time, they will be able to give feedback to staff on the effectiveness of various conservation programmes that enable them to make rapid changes.

One of the challenges associated with the move towards Smart Metering is the inevitable increase in the amount of meter data utilities must handle. To solve the problem of too much data, water utilities can implement a meter data management (MDM) application specifically designed to gather large volumes of data from multiple meter types, store it, and process it according to specific utility needs.

MDM can assign equal priority to all data recipients and can also perform preliminary processing for each recipient.

Alternatively, utilities can implement Smart Metering without MDM by channeling data directly to the billing/customer information system (CIS). This approach works best with CIS applications that can scale to handle huge data volumes without negatively affecting bill production.

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“as concerns around drought and population have sharpened, the focus on water issues have increased”

When combined with a meter data warehouse, MDM can manage real-time, transactional processing and the meter data warehouse can handle data extraction, reporting and analytical processing.

As stated earlier, when discussions around Smart Metering arise, many utilities hesitate due to the large financial commitments involved and the uncertainties of customer response.

Questions surrounding risk are common place: will they be able to recover the costs?

Will they find themselves on the bleeding rather than leading edge of technology?

Fortunately, there are ways to mitigate the risks involved. Smart Metering may be hard to justify in terms of cost if it is solely dependent on lower water use. It is easier however, easier to justify when it includes, for instance, the value of: n Fewer meter readers, which means lower total costs for salary, benefits, and workers’ compensation

n Lower risk to public safety from flooded intersections n Better meter reading accuracy, resulting in fewer calls to the contact centre n Lower electricity costs (for those utilities using electric pumps)

n Remote rather than expensive and occasionally risky on-site disconnects or flow restrictions

n Reduced use of chemicals currently used to treat water that is then wasted through leakage from water mains or via customer-premises leaks from pipes or fixtures

n Less wasted time in attempts to pinpoint the size and source of leaks and breaks

n Longer life spans for water treatment equipment

There is every reason to believe that Smart Metering will replace most of today’s electromechanical metering approaches within the foreseeable future. At today’s prices, many utilities are constructing conservative business cases that foresee a relatively short payback periods for Smart Metering investments. Rapidly falling prices and the multiple advantages to both customers and utilities should make the systems even more compelling. As a result, prudent water utilities worldwide are increasingly factoring Smart Metering into long term IT and customer-programme strategies.

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30/10/09 12:13:03

FEATURE:GPSPEPIPESYSTEMS

Maintaining Barrier Pipe System Integrity Barrier pipe systems are now commonplace in brownfield redevelopment, securing water supplies against infiltration by any chemicals still present in the ground. In addition to this role they offer equally important protection against future contamination of drinking water by surface run-off, as a result of accidental spills and from locations such as petrol station forecourts.

characteristics and specifies contaminant protection limits for the pressure pipe and compatible fittings. Unless a specific combination of pipes and fittings has been tested successfully, it can never be approved to WIS 4-32-19 and may not be suitable, indeed even fit for purpose.

By Richard Graty Marketing Manager, GPS PE Pipe Systems

As industrial land reuse has increased so too has the number of barrier pipe solutions in use in the UK. When working on brownfield sites, it is no longer the rule to specify metal pipe and fittings, using tape wrapping as an external protection measure. Particularly in the smaller diameters, plastic barrier pipes are now predominant in contaminated land applications. Manufacturers have introduced purpose-designed plastic pipes and fittings with an integral barrier component.

Indeed, some also offer complete PE pipe systems that are fully approved by the Water Industry for use in contaminated land.

At the same time the growing number of product options for piping water through contaminated land has introduced a serious pitfall for unwary installers - if they assume that products are interchangeable. While manufacturers size their pipes and fittings according to industry norms, pipe systems are not standardised. It is inadvisable to expect that a fitting from ‘Manufacturer A’ can be used with any success on pipe produced by ‘Manufacturer B’ unless the combination is specified in the product information.

WIS 4-32-19 The newly produced Water Industry Standard relating to polyethylene barrier pipe systems for potable water in contaminated land is WIS 4-32-19. This standard defines performance

The standard was introduced as lately as 2008 and perhaps it is no surprise that any confusion regarding WIS 4-32-19, where it exists in the industry, still remains to be clarified. In a recent paper a pipe manufacturer incorrectly asserted that: “To be effective and meet the new UK standard it is desirable to use metal fittings, as plastic fittings do not provide the barrier properties for the total system, and thus such systems fail to meet the requirements of the standard”. On the contrary, it is a fact that systems incorporating plastic fittings can and do meet the standard requirements. For instance Protecta-Line, which was one of the first PE barrier pipe systems to be introduced to the UK, was also amongst the first to receive formal approval to WIS 4-32-19 by obtaining a BSI Kitemark for the whole system.

Crucially the emphasis in gaining approval lies with the system, not the individual component parts. Moreover for a system to achieve approval to WIS 4-32-19, each variation of the system must pass the appropriate testing. This means that each pipe size must complete a suite of tests with the various jointing methods authorised by the manufacturer and with attached fittings and valves in all permutations.

As stated above, there are exceptions allowing products from different manufacturers to be connected, but only if that particular combination is tested and approved. The WIS’ standard includes the note: ‘... Fittings and joints manufactured by others for use with one or more pipe manufacturer’s barrier pipe system, but not tested by the pipe manufacturer, shall demonstrate dimensional compatibility with that system and include full details of all tests carried out, including permeation tests, in the Technical Data File for that product.’

Clearly the fittings and joints must be tested and approved in combination.

When alternative fittings have not been approved for use in this way, the consequences can be disastrous. Water companies and contractors need to be aware that there is a clear risk of practical difficulties and delays during installation. Not only will the installation be affected but the performance of the installed pipes and fittings will also be in question. In addition the result will certainly not be ‘WIS 4-32-19 approved’, even if the core system carries the BSI Kitemark.

Of course, it should be permissible to use different pipe systems on the same site. However, it is vital to terminate each system correctly before it connects to another. The correct way to do this is to terminate each system with the fitting tested and approved for this particular system.

In view of possible health risks, individual water companies are averse to allowing any contact between drinking water and aluminium, so it is important to use approved fittings that prevent such contact. Some fittings currently being sold as ‘approved’ do not afford this protection.

The demand for barrier pipes will continue to grow and the their use will become more familiar to contractors and water companies alike. According to figures published last year by the National Land Use Database the total area of previously developed land in England alone is at least 62,000 hectares and at some stage, the majority will be redeveloped to provide housing with an accompanying, extensive requirement for buried water supply lines.

A significant proportion of these supply lines will be installed in PE barrier pipe, as it offers the same benefits as normal polyethylene pipe systems, in terms of ease and speed of installation, longevity and sustainability. With the potential for water contamination at stake, it is crucial that such barrier systems are not compromised by the use of unauthorised, alternative fittings.

Care must be taken to check whether or not alternative components are approved by the system manufacturer, or to work entirely within an established, WIS 4-32-19 approved PE barrier pipe system.

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30/10/09 12:13:08

FEATURE:INTELLIGENTSEWERS

New Emerging Approaches to the Problem of Sewer Flooding

By Alec Erskine

Principal Consultant, MWH

When sewers block or collapse, people’s homes can be flooded with untreated sewage as the liquid overflows. These unpleasant flooding incidents are known as ‘other causes’ of flooding to distinguish them from floods caused by high rainfall where the sewer is simply overloaded. Blockages and collapses are harder to predict than overloading problems but usually less expensive to solve.

Typically, there is little or no advanced warning that a blockage or collapse is going to happen.

Sewer deterioration and blockages can build up unseen over a period of time because the large number of sewers that water companies have to manage means they cannot regularly inspect them all. A company generally finds out about a problem when contacted by a customer and this is usually too late.

In the past, the industry has focussed on collapses, since they can involve subsidence impacts and almost certainly involve immediate civil construction works to restore the sewer to working order. Blockages, which happen much more frequently, were seen as a “non-fatal” failure which could be fixed relatively easily by clearing the blockage. Now the emphasis is changing as companies place more emphasis on the customer’s point of view and predicting and reducing blockages is becoming a priority.

Can Sewer Blockages be Predicted?

The main causes of blockage are poor construction, roots growing into sewers, snagging points, joint displacement, customer misuse, flat pipework or accidental disturbance and often a mixture of these. Some of these causes are almost random in occurrence but there are trends and patterns that statistical methods can uncover.

MWH have spent some time applying such techniques to Scottish Water’s sewer network. The models produced showed that previous blockage is an extremely strong indicator of future blockage.

This shows that just cleaning the sewer out and leaving the underlying cause in place is not a sensible strategy. They also showed that a range of other factors made a sewer more likely to block such as age, size material and so on, but these are still only trends and an amount of randomness remains that cannot be removed.

These probability models help with making large scale investigation programmes more efficient by directing us towards the best sewers to inspect – especially when used in combination with

estimates of how severe a consequence there will be if the sewer does block. Many sewers will only cause minor puddles in roads or odour if they block whereas at the other end of the scale, some will result in sewage getting into a customer’s house and blockages in large sewers may cause widespread problems. Combining the probability of problems occurring with the resulting impact gives us a measure of risk and provides us with a sensible prioritisation.

Figure 1: Blockages Probability Model - red indicates high probability David Winter, Scottish Water’s technical manager, comments “the model provided us with a defensible approach to setting a capital maintenance programme of inspection and follow-on sewer intervention. When we inspect sewers, we are finding that we have to be particularly careful to find potential causes of blockage as well as the structural failure issues leading to collapse, and adjust our procedures accordingly.”

Intelligent Sewers The other method of pre-empting blockages that is currently being investigated is using low cost sensors that can be fitted in sewers to detect early signs of collapse or blockage. These sensors continually record water levels and are safe and tough enough for use in a sewer environment.

They have a low energy demand, a long battery life, and transmit data via mobile phone networks

avoiding the need for expensive wiring.

This idea is built on the concept that sewer systems normally behave consistently. Wastewater levels tend to be low at night and peak in the early morning as people wake and use water. In storm sewers, levels rise to a peak during periods of rain and then progressively die down after the rainfall. A network of monitors records these patterns and the intelligent software learns what typical behaviour is, using algorithms mimicking the human learning process. Once it understands normal performance, it can identify abnormal performance which then triggers the alarm. If a sensor records a high water level when all others are low, this probably indicates a blockage that should be investigated.

The first steps on this approach are being taken in Scotland. David Winter of Scottish Water again comments: “We already have a number of monitors and associated rain gauges placed around particular sewer overflows to monitor their performance. Ultimately the same approach will be adopted for sewers prone to blockage or siltation to provide early warning, or to trigger pre-emptive maintenance.”

Perhaps the most radical part of the development is the rapid response concept. If we identify a potential problem early then we have to respond to it quickly, before it develops into something serious. This could lead to an operational team turning up on a customer’s doorstep before they even know they have a problem.

David Balmforth, one of Europe’s leading flooding experts and Technical Director MWH, comments: “For water company customers this could mean a real improvement and they may finally see ‘other causes’ flooding decrease substantially. It will help water companies to perform more efficiently as sensor data will improve understanding of how networks behave, how they deteriorate and when is best to intervene to maintain them. And, most importantly, it will improve the level of protection against flooding that is given to their customers.”

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Working Together to Tackle Skills Issues The energy and utilities sector is fundamental to the wellbeing of the UK economy and crucial to the way modern society functions. It is critical to facilitate an adequate supply of competent people to develop maintain and enhance the sector.

Energy & Utility Skills (EU Skills) is the Sector Skills Council for the gas, power, waste management and water industries, licensed by government and working under the guidance of the UK Commission for Employment and Skills (CES). Our commitment is to raise employer engagement, demand and investment in skills, to ensure that we authorative labour market information for all of our industries and to develop National Occupational Standards; ensuring qualifications meet employers needs.

Working closely with the water industry EU Skills has released a number of major new initiatives with guidance from the Water Industry Skills Steering Group (WISSG). WISSG is made up of individuals representing the 26 UK water companies, training providers, contractors and other significant suppliers and stakeholders.

The WISSG is working to develop an industry adopted skills strategy with a supporting programme of key projects that will enable the supply chain of the UK water industry to maximise the benefits from its investment in skills.

Part of this investment in skills has been the development of the EU Skills Workforce Planning

Model, we have been working with the regulated water companies to gather workforce data to assist with their regulatory submissions. This is the first time this type of data has been gathered to ensure that there is an accurate picture of the workforce rather than basing this on estimates.

It enables us to quantify the issue on a national level, and facilitate collaborative approaches to facing the challenges presented.

The results from the initial data that has been collected tells us that over the next 10 years the regulated water companies are collectively anticipating a requirement to recruit over 11,000 new members of staff across a range of occupations ranging from Level 2 to 5. Of these recruits in excess of 6,000 are likely to be graduates or Apprentices resulting in the need for a significant uplift in the availability of technical and competency based training and assessment. Furthermore, an estimated 3,500 of existing staff will be required to up skill, challenging organisations to provide innovative and flexible training solutions that limit the impact of up skilling on productivity.

The capacity of current training provision to support the water industry is limited in geography and choice. Similarly the links with education institutions (schools, colleges and

universities) also requires a coordinated effort to ensure they have the capability to offer the water industry the training it requires. EU Skills is actively involved in improving training provision, for example collaborative solutions to build capacity of training are being addressed within the Water Skills Action Plan, which has been developed in partnership with WISSG. This action plan falls into three categories in order to create a sustainable workforce; 1. Competency Frameworks 2. Sustainable recruitment 3. Sustainable training provision It is critical to the future success of the water industry to ensure that we continue to facilitate an adequate supply of competent people to develop, maintain and enhance the industry and it is important that we work together to tackle these issues together and act now to ensure that the water industry has the skills they need now and in the future.

If you need any further information on these activities on want to become involved please contact: David Hellier, Head of Sector Engagement at EU Skills on; david.hellier@euskills.co.uk

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Student funding available*

Water specialists Cranfield University’s Centre for Water Science is an internationally recognised centre of excellence that undertakes consultancy, research and training in the science, engineering and management of water in municipal, industrial and natural environments. The Centre offers a range of professionally accredited Masters courses, designed to enhance your career prospects, which enable you to progress towards chartered status.

• MSc Water and Wastewater Engineering • MSc Water and Wastewater Technology • MSc Water Management with specialist options – Advanced Irrigation – Community Water and Sanitation – Environmental Water Management – Water and Society We also offer Master of Technology and research opportunities with funding up to £17,900 p.a., and an extensive portfolio of specialist short courses.

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Competency Based Qualifications New Multi NVQ Develop Training Ltd have been developing first class training DevelopUtility Training offerProgrammes NVQ’s Levels solutions to the utilities industry for over 30 years, and in recent 2 and 3 in areas such as: are pleased to announce the launch times have been the sole recommended training partner to EU Skills.We of our n new NetworkConstruction Construction Network The company has seen the technological changes in the the industry was moving towards National Occupational Operations (NCO) NVQs. Operations industry over this time period, and to some extent, has Standards (NVQ’s) had an important say with regards to the shape of today’s water training market. As we move forward into a new era of potential skills shortages over the next 15 years, Develop Training Ltd is determined to remain at the forefront of the Industry’s training structure and requirements.

Formerly known as WTI (Water Training International), the company developed their own City and Guilds 5831 scheme in 1997 with the title ‘The Certification in Utilities Operations’. The scheme, which is the property of Develop Training Ltd, was developed as a flexible approach to the independent measurement of an individual’s competence in a specific task rather than a full NVQ qualification.

For quality purposes, the arrangement with City and Guilds was to ensure that the qualifications offered were not only independently assessed but also externally verified by the awarding body. The scheme has the capacity of up to 1,000 specific units of competence which are recognised throughout the utility sectors. To keep up with the requirements of modern day utility and water companies, the scheme was restructured in 2007 due to the fact that

The new qualifications will provide a proof of competency for any

Develop are also working closely with EU Skills to ensure individual working on Water or Gas Networks. n schemes in Water and Gas include: we are fully up to speed on the QCF,a new framework for Our NCO NVQ recognising and accrediting qualifications in England, NCO Level 1 (Assisting) Wales and Northern Irelad. The intention is to make both NCO Level 2 Mains Laying the system and the qualifications offered far more relevant NCO Level 2 Service Laying n Laying and Service Laying Combined to the needs of the employers and far more accessible for NCO Mains NCO Level 3 (Supervising) learners.

Leakage Detection and Control Networks Design

Utilities Metering & Control

Develop have tested this competency scheme on water We are alsonable to offer NVQs in: companies such as Severn Trent Water and Anglian Water Leakage Detection and Control Level 3 n Control Level 2 and this has proved to be very successful not only for the Distribution water companies but also their vast amount of contractors, Networks Design Level 3 Utilities Metering and Control Centre Operations Level 2 Gary Surtees, Commercial Manager states ‘with an aging n Process Plant Level 2 Operating workforce looking to leave the industry over the next 15 Managing and Controlling Process Operations Level 3 years, it is vital that their knowledge and experience is Water Regulations Enforcement Level 3 replaced with high quality apprentices or new employees Sewerage Maintenance Level 2 / trainees to fit in their shoes. Through our vast years of n Water Supply Networks Level 3 Maintaining experience, UK coverage and our excellent relationship Apprentice programmes in all of the above are also available with EU Skills and City and Guilds, we are the ideal partner n to ensure the level of skills within the utilities sector are Funding is available for these programmes We now hold the matrix maintained going forward’ standard in providing

Water Regulations

Managing and Controlling process Operations Sewerage Maintenance

Maintaining Water Supply

For all eligible employees, we can obtain funding through the Train to Gain initiative to cover all or part of your training costs.

For more information please visit www.developtraining.co.uk or call 0800

information, advice and guidance for all our learners.

876 6708 www.iwo.org.uk • 31

For more information please call a member of our team on:

0800 876 6708

email: enquiries@developtraining.co.uk

IWO164.indd 31

s

www.developtraining.co.uk

30/10/09 12:13:23

FEATURE:WATERTRAIN

Watertrain Delivering Through Partnership

OUR PRODUCTS Apprentice Frameworks A range of Level 2, 3 & 4 NVQs Level 2/3 Technical Certificates Level 3 Diplomas Higher Education Continuous Professional Development Leadership & Management Training Licensed Operator Health & Safety Training Bespoke Training

Why Watertrain Watertrain effectively combines the strengths of three different training organisations to offer clients training of the highest quality, as well as access to the latest funding streams.

About Us Watertrain is an established and successful provider of technical training and qualifications to the utility sector. Our mutual aim is to focus on our clients’ needs, specifically in the area of National Apprentice Frameworks for the Gas, Water and Electricity sectors.

By pooling the expertise of three well established training organisations (with a client base that already includes many of the UK’s blue chip utilities and contracting companies), we are able to offer solutions that take into account industry frameworks that underpin sustainable recruitment and training strategies.

An Expanding Client Base The EU Skills Workforce Planning Model tells us that over the next 10 years the regulated water companies are collectively anticipating a requirement to recruit over 11,000 new members of staff. This is where Watertrain can really add value and address sector needs. With over 1000 students currently undertaking training with us, this is testimony to our ever increasing client base which includes many of the key players in the UK water industry.

Yorkshire Water Roman Boryslawskyj of Yorkshire Water said: “As a company striving to be clearly the best water company in the UK, we recognise that investment and training of our people is paramount to achieving this objective. Watertrain has worked with us to put together a structured and bespoke training programme to assist our technicians in achieving City and Guilds Diplomas in Water Engineering.

The commitment shown by Watertrain has been excellent, providing first class tuition and ensuring the candidates fully understand the content of each module and what is required to successfully achieve the qualification.”

United Utilities Watertrain partners provide innovative, top-quality training for the Water and Wastewater Engineering Department of United Utilities, one of the largest companies in the region. Upgraded computer and training facilities enable United Utilities’ staff to access essential company information whilst attending their courses and bespoke engineering training has been developed to meet the needs of new recruits.

Ahmed Esat, United Utilities Manager, is keen to build on this successful relationship. He said: “Watertrain offers top notch professionalism and they have built a robust relationship with United Utilities’ employees and management, offering the company and its employees a bespoke and stimulating learning environment.”

01204 333826 or visit www.watertrain.co.uk 32 • www.iwo.org.uk

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30/10/09 12:13:35

Kat Gill, Water Process Operations Apprentice at Thames Water Thames Water is the largest water and wastewater services company in the UK. It treats and distributes drinking water to more than 8.5 million people, and disposes of wastewater from a population in excess of 13.6 million throughout London and the Thames Valley.

Katarzyna (Kat) Gill started an Apprenticeship with Thames Water in July 2005 after moving from Poland in 2000. Competition for the Apprenticeship with Thames Water was strong with over 1000 applicants for only 24 vacancies.

Kat successfully passed the application process and was 26 when she started. Being more mature, foreign and female with a young family, Kat was keen to fit in and was not afraid to get her hands dirty. Having a sense of humour and buying a dictaphone to get to grips with regional accents also helped.

Kat’s Apprenticeship is in Water Process Operations meaning that she is competent at Level 3 and has ample opportunity for progression within the business. Kat is employed as an Operations Liaison Engineer currently based at Beckton Sewage Treatment Works; the largest in the UK. Kat acts

Investing in Apprentices like Kat makes business sense to Thames Water. Apprentices allow the company to address current and future skills gaps by developing new talent.

as a Risk Assessor for the site and works alongside highly-skilled engineers to support the delivery of many projects, that range in both size and complexity. Kat follows projects through from the initial design concept to the finished build.

Throughout the Apprenticeship Kat has studied a City & Guilds Diploma in Water Engineering on block release through Watertrain at Bolton Community College. The Apprenticeship has enabled Kat to get a flavour of many different parts of the business and identify the areas she enjoys most. Despite the smell, Kat’s preference is wastewater processes and she comments; “It’s so interesting; you can visibly see the changes to the quality of the water”. Kat is hoping to move into the Trade Effluent Team which controls the sewage accepted by the works from industry. Keen to gain experience as a line manager (something her Apprenticeship has already supported her with). Kat was seconded for four months as a Team Manger on a wastewater site and is now in a Team Manager position at Beckton.

Kat completed her Apprenticeship in January 2009 and highly recommends the programme to

young people and those seeking a career change.

“The Apprenticeship is a challenge but you are paid a salary whilst you develop new skills. I am constantly meeting new people and have been given so many opportunities to develop myself. You need to work hard and seize these opportunities, but I have been rewarded with new responsibilities. Carrying out the job yourself is the best way to learn.”

Case study courtesy of Energy & Utility Skills.

Experience that led to a successful training company working in training and development for NorthWest Water and United Utilities. I realised that there was a potential gap in the training provision on offer so, with my colleagues, we decided to create Watertrain.

“Our aim is to focus on our clients’ needs, specifically in the area of National Apprentice Frameworks in the Gas, Water and Electricity sectors.

“We combine the expertise of three well established training organisations, all of whom already offer their own extensive training solutions across the Utility Sector as a whole. By working together, we provide a complete service in the management and delivery of Apprenticeships and through three divisions we aim to cover the core training needs of the Utilities Sector.”

With thirty three years working in the water industry behind him, Glenn Jackson realised that there was a gap in the training provision being offered by the sector. The solution came about in 2007, with the formation of Watertrain, which provides technical training and qualifications to the Utility sector and is committed to training the next generation of young employees.

The organisations have a background in helping clients to secure the funding required to further the training programmes, a process which can be daunting without the kind of expertise and support provided by Watertrain and its partners.

Glenn said: “Ongoing support makes us different.

For us, it is very much about partnership, working with clients to devise the training that they need and, if required, help them access the funding to make it happen.”

Watertrain, which is based in the North-West, has three major partners, each of whom help provide the kind of training that is required and bring their own varied expertise to the venture.

Apprenticeships offered will support the new Energy & Utility Skills frameworks in Water Operations (both Wastewater Treatment and Water Supply), Water Network and Sewerage.

Bolton Community College, TTE Training Limited and Utilise Training and Development Solutions Ltd act as associates, providing knowledge and personnel where needed to ensure a high quality of training provision. Director of Learning and Development, Glenn said: “I had worked in the water industry for more than 30 years, including

Providing that training is a mixture of Watertrain’s own highly skilled employees and those working within the partner organisations.

Glenn believes that the organisation is stronger for the sum of its parts and that having the partnership is crucial. He said: “Each of them brings their own expertise, high standards, proven delivery methods

and ideas. We work well together and by pooling our resources, we can provide comprehensive training solutions.”

It is an approach that is clearly working. Although based in the North-West, Watertrain operates nationally, is the only specialised training provider in Northern Ireland and is also looking at opportunities further afield in Australia, the Middle East and India .

Glenn said: “Growth is part of our business plan. We are already working with most of the major water utility companies in the UK and we are excited about the opportunities presented in Northern Ireland .

“In addition, we feel that our services can be exported overseas, where there is a need for highly trained and competent staff working in the global water industry. Each country presents its own challenges and, although it is still early days, we are certainly looking in those parts of the world to see if we can expand further.”

Although the water industry was the main focus of Watertrain when it was created, the team has also diversified to offer a much more rounded service, including training apprentices working in the electrical field as well as having the capacity to deliver gas apprenticeships.

Apprenticeships are a strong part of what Watertrain does, but by no means all! There are a host of other qualifications too, including technical certificates, NVQs and other technical training solutions.

Glenn said: “We are confident that the combination of resources we can offer will meet any of our clients’ existing and future upskilling needs.”

Find our more information about Watertrain at www.watertrain.co.uk

www.iwo.org.uk • 33

IWO164.indd 33

30/10/09 12:13:42

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IWO164.indd 34

30/10/09 12:13:44

NORTHERNIRELANDWATER Where now for Northern Ireland Water’s investment and service levels?

On 15th June 2009, Northern Ireland Water submitted its first Price Control Business Plan to the Northern Ireland Authority for Utility Regulation (NIAUR). The purpose of the plan was to provide the Regulator with the information he needs to set levels of domestic subsidies and nondomestic customer charges for the period 2010 – 13. This whole process is known as Price Control 2010, or ‘PC10’.

It is the first time that the plans for NI Water will have been scrutinised in this way. However, such an approach is standard practice across the rest of the UK, where Ofwat’s recent draft determinations set price limits for all the water and sewerage companies in England and Wales and the Water Industry Commission for Scotland (WICS), set prices for Scottish Water.

The PC10 process is critically important for the government owned company because it will determine its funding and priorities for the next three years.

The company got a sense of the Regulator’s approach with the publication of the Draft Determination on 18 September.

Speaking to the IWO Journal at the time, company chairman Chris Mellor reflected on the company’s experience to date and the approach it has taken to the Price Control process: “Northern Ireland Water has come a long way in the last two years. We have invested nearly £1million every working day in our water and waste water infrastructure and as a result we are now delivering the best ever water and waste water standards to the people of Northern Ireland.”

“However, we know we still have a way to go.

We are not yet a mature utility and we have not yet reached the levels of efficiency that we want and the public demands. Part of the problem is of course the legacy of chronic underinvestment that we inherited, but we also understand the need to continue to transform the way we do business and continue to drive out unnecessary

Minister Conor Murphy, MP, MLA and Chris Mellor, NI Water Chairman, inspect the new £14m Larne Wastewater Treatment Works

cost. Much progress has already been made.

Since the beginning of the reform process, we have achieved significant operational efficiencies – more than £1 in every £4. We will continue this focus on costs and have undertaken to continue the trend within our Business Plan.”

The Regulator’s Draft Determination acknowledges the progress that has been made to date, but proposes unprecedented efficiencies on top of those suggested by the company.

NI Water welcomes the price control process and agrees with the Regulator that it provides the best mechanism for setting NI Water revenues.

The company will now work with the Regulator during the consultation process, before receiving the Final Determination on 18th December 2009. The public consultation period ends on 6th November and further information can be found on NI Water’s website www.niwater.com or the Regulator’s website www.niaur.gov.uk

The recently opened £14m Larne Wastewater Treatment is the first in Northern Ireland to use state of the art Ultra Violet Light technology and exemplifies NI Water’s ongoing investment in the water and waste water infrastructure

Chairman Chris Mellor commented: “We are considering the substance of the Regulator’s proposals and from our initial review of the document it seems the Regulator is proposing very significant further reductions and these appear to be very challenging indeed” “We have a shared agenda with the Regulator in that we want to deliver an excellent service, in a way that gains the trust and confidence of our customers and narrows the efficiency gap between NI Water and the water companies in Great Britain. Any difference of opinion that we may have with the Regulator is likely to be on the timeframe over which we believe such efficiencies can be delivered safely and sustainably” “We realise that this document is a draft and we are approaching it on that basis. The process now allows us to engage with the Regulator during the consultation period and work with his team to arrive at an appropriate final settlement. We look forward to playing a full and constructive part in this process and we would encourage all those with an interest in water reform to do likewise.”

www.iwo.org.uk • 35

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30/10/09 12:13:52

VIKING JOHNSON LAUNCH INNOVATIVE EASIRANGE PIPELINE REPAIR CLAMP The Remote EasiClamp and EasiTap products are an exciting and revolutionary enhancement of the proven EasiRange system. Remotely installed by a single operator in just 60 seconds, they deliver a quick, safe and permanent repair solution for damaged pipes at full operational pressure - without the need to enter the trench and within a small excavation footprint.

The major benefits of this innovative and patented repair solution include the ability to maintain continual water supply to customers, the minimising of health and safety risks to operatives and a significant reduction in installation costs, traffic disruption and spoil.

The Viking Johnson EasiClamp & EasiTap offer a rapid solution for pipe repair & tapping The launch of a unique pipeline repair clamp from Viking Johnson, (www.vikingjohnson.com) world leaders in pipe joint, repair & flow control products, looks set to revolutionise the water industry and aid water companies in achieving the water leakage targets set by Ofwat.

In the development of this revolutionary fitting Viking Johnson worked closely with Balfour Beatty Utility Solutions to ensure the new clamp exceeded the requirements of both operators and water companies.

The clamp consists of two halves that are hinged, fully opening to permit quick and easy fitting on the pipe. Two patented self-retaining bolts are used to tighten up the clamp which speeds up the repair process and minimises disruption to water supply.

Mark Hopes, Group Sales & Marketing Director for Crane Building Services & Utilities (www. cranebsu.com) of which Viking Johnson is a leading brand said: “This is one of the most exciting repair solutions to come out of the water industry in years. Moreover it offers a huge cost reduction benefit to our customers. The cornerstone of our research and development programme is a commitment to design products that benefit not only our customers in the water industry but also the general public and the environment. We are proud to have developed a system that will aid water leakage targets, remove injury risk to operatives, minimise traffic disruption and reduce the impact of pipeline repair on the environment.”

For more information on the range or to attend one of the demonstration seminars planned for early 2010 please contact Simon Shand-Brown, Group Marketing Communications Manager on 01473 277300 or sshand-brown@crane-ltd.co.uk

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Tel: +44 (0)1480 52121 Fax: +44 (0)1480 458829 36 • www.iwo.org.uk

IWO164.indd 36

30/10/09 12:13:57

CASESTUDY:DCLSKILLS

Skills Academy Launched Daniel, one of the UK’s key contractors in the Utilities, Marine, Civil Engineering and Energy sectors, has launched its first Skills Academy in South Wales. In recognition of their core philosophy to deliver differently, the DCL Skills Academy demonstrates the Company’s commitment to developing employees and equipping them with the necessary skills for a successful career within Daniel.

SKILLS

ACADEMY

Passport to Work Case Study To ensure every Daniel employee reaches their full potential, the Academy is in the process of delivering a two-day Passport to Work programme for Daniel field operatives, matched to the requirements of current Asset and Utility contracts. This training has been provided to ensure all employees are able to perform their roles confidently, safely and effectively.

The key areas cover a range of theoretical and practical topics from working safely within the law, protecting the environment and accident and incident procedures to detecting and avoiding underground services, risk assessment/safe systems of work and customer service.

With such diverse operations, the technical knowledge and skills requirement for the Daniel workforce is both wide and varied, so to facilitate these training requirements the DCL Skills Academy was opened in August 2009.

Located in Caerphilly, South Wales (a convenient location for the largest proportion of the company’s workforce), the Academy underpins the Daniel values of creating a continuous improvement culture and promoting effective leadership through empowerment, coaching and personal development.

and development programmes to assist Daniel in achieving its strategic objectives, the Academy Team provides the whole workforce, from operative to executive level, with the necessary training, skills and knowledge to perform their roles effectively.

The DCL Skills Academy boasts a highly experienced Team with wide ranging skills that have been developed over a number of years within fields such as Health and Safety, the Ministry of Defence, Higher Education and the Utility Industry. Committed to providing learning

n City & Guilds

To ensure the delivery of a quality service, the DCL Skills Academy has formed a number of strategic partnerships with external bodies including; n CABWI n Energy & Utility Skills Sector Council n Construction Industry Training Board n Ystrad Mynach College n Welsh Assembly Government

External Training Although the primary objective of the DCL Skills Academy is to provide Daniel employees with the necessary training to perform their roles, the Academy Team are also able to extend their training provision to other organisations. Using practical and theoretical assessment methods, the Academy ensures courses add value and offer a dedicated and well equipped learning facility with the ability to develop bespoke training materials specific to client requirements.

If you would like to find out more about the DCL Skills Academy or discuss a bespoke programme suited to your training requirements, please contact Learning and Development Specialist John Limbert at the DCL Skills Academy.

E-mail: john.limbert@dclskillsacademy.co.uk, Telephone: 0800 151 3013.

Complementary to the Passport to Work programme, the DCL Skills Academy offers the CABWI Network Construction Operations NVQ at levels 1, 2 and 3 and all CABWI units of the New Roads and Street Works Act (NRSWA) 1 - 16.

Along with a formal commitment to training and development through the Government’s Skills Pledge in England and the Employer’s Pledge in Wales, the DCL Skills Academy signals Daniel’s intent to achieving the full potential of every employee through effective training and personal development.

“As a major employer we are committed to developing our people and fulfilling their career aspirations by actively promoting training. We understand the importance of ensuring our people are competent and skilled to fulfil their daily duties and are committed to providing development, growth and opportunity for all.

The DCL Skills Academy provides a first class environment and team of qualified trainers to develop individuals through efficient and effective learning with the ability to extend our services to partners and the wider sector.”

Ralph Powell Managing Director, Daniel

www.iwo.org.uk • 37

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IWO164.indd 38

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30/10/09 12:14:05

NORTHERNIRELANDNEWS

Developing Your Career

By Stephen Smyth

Professor Tom Stephenson (Cranfield University)

Seminar Delegates

Speakers and Committee members

Area President Sam Phillips.

The Northern Ireland Area held their annual seminar in the Hilton Hotel, County Antrim at the beginning of October. The title must have had a universal appeal because the number of attendees and the variety of backgrounds represented was very encouraging. The Seminar attracted a number of new faces to IWO. As the title suggest, the target audience was our younger members and the Seminar was well attended by Northern Ireland Water Graduates. It highlighted to all attending how important training programmes are to an organisation and gave a useful insight into what makes a successful training programme and how to gain the most benefits.

Professor Tom Stephenson (Cranfield University) opened the day with his own experiences under a title of “Ten Things That Will Help Your Career”.

His practical and down-to-earth advice was interesting and stimulated debate throughout the day.

Northern Ireland Water’s Paddy Murray spoke on the company’s People Development Program. After giving an update on the two and a half year journey of NI Water he discussed the company’s ideas on career path design, talent management and succession planning. NI Water employees were especially interested in Paddy’s ‘GOO Principle’ that is, his desire to Grow Our Own Talent rather than outsourcing it to other agencies.

Michael Fowle (IWO Vice President Engineering) spoke from his many years experience in the industry to explain the principles of continuing professional development and the benefits to be gained through IWO membership. Michael also highlighted the importance of professional registration when he discussed how to become a registered Engineer or Charted Environmentalist.

After a delicious lunch Hugh Russell (Russell Associates) spoke on “Achieving Success”. Hugh describes himself as an “Edutainer” and his presentation detailing the five steps to mental toughness was indeed hilarious and educational. No one will forget the last line of his presentation: “We become what we think about”.

Emer Murnaghan followed Hugh with a presentation entitled “Gaining the Edge in your Career”. She began by showing a short DVD explaining the importance of Civil Engineers in modern day life.

Ron Coates gave the penultimate presentation of the seminar based on a constructor’s perspective on career development. Ron gave an overview of his company Lagan Construction but his presentation focused on the importance of professional qualifications in the modern workplace.

NI Water’s Stephanie McCullagh finished off the day with “A Graduate Perspective” as she shared her experience of nine years in the company after joining as a graduate. Stephanie highlighted the benefits of taking opportunities outside the core job description as she discussed the importance of networking, volunteering with Wateraid and participating in an Executive Stretch Weekend.

The presentations were varied and interesting, and incites gained from the seminar should have given each attendee a clearer idea on how to develop their own career. The advice throughout the day could possibly be summed up however, by the closing remarks of Ron Coates “Sustainability is one of the most significant challenges to our industry but it should also be a watch word for our own careers.”

Members can download these presentations from the Archived Events section of the IWO website. www.iwo.org.uk • 39

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30/10/09 12:14:11

SOUTHEASTAREANEWS

President’s Day

By Steve Youell The July sunshine was slowly rising over the “Serengeti” when we emerged from the grasslands to begin our African Safari adventure at Port Lympne Safari Park in Hythe. The day started with a presentation outlining the Park’s history and the animals that it now has in its care. We were then invited to create food parcels for the parks Western Lowland Gorillas – this involved wrapping straw, nuts and seeds in a string sack, some taking it a bit more seriously than others! These were then taken to the gorilla enclosure where they were distributed around the area; the gorillas were then released and they spent the next ten minutes finding and subsequently eating all the parcels.

After an African BBQ lunch we boarded our Safari Trucks and headed off in to the savannas; here we encountered elephants, black rhinos, ostriches, antelope and some rather inquisitive giraffes. After the safari everyone had the chance to explore the park themselves witnessing tigers, leopards, pandas and various species of monkey. With the sun setting and with predators amassing everybody departed back into the safety of the grasslands, with memories of a very enjoyable day.

Go-Karting Challenge

By Steve Youell Owing to the success of last year’s IWO South East Go-Karting Challenge this year we decided to go one stage further and challenge our pipeline counterparts PIG to an endurance race.

To give ourselves a slight advantage we decided

to use the same track as we had done last year, however after the race had began the advantage did not seem to have worked! After an hour of crashes, driver changes, black flags and sore backs the chequered flag was lowered and I am pleased to report that one of the IWO teams emerged victorious.

A podium presentation followed as the top three teams hobbled up to collect their trophies and winners champagne. Unfortunately, like last year, I don’t think that anyone of us will be changing our careers in the near future to become Formula 1 drivers – we couldn’t take the aches and pains afterwards!

40 • www.iwo.org.uk

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30/10/09 12:14:40

EASTERNAREANEWS Newmarket Nights – Boyzone The Ted Terry

Challenge Cup

By Steve Leigh

From left: Sue Leigh, Hoda El-Gelalati, Simon Bennett, Alison Bennett.

By Mike Webb For various reasons Eastern Area did not have its usual President’s Dinner Dance this year and rather than lose our deposit with Newmarket Racecourse where we had intended hiring one of their banquet rooms, we decided instead to have some fun at the horses. The pop group Boyzone were performing at the famous “Newmarket Nights”, and what a treat it was.

A packed house of members and guests including sponsors of the area arrived at 3pm on a Friday afternoon. This gave ample time to wonder around the course inspecting the horses, parade areas, and support facilities; pick a suitable spot to be caught on International TV broadcasts behind the winners or just relax with a drink in the many bars, bistros, restaurants or drink kiosk’s (I counted 18 of them).

We gathered at 5pm for a reception and started with a sit down meal in a private marquee before the racing commenced at 5:25. Well, it was a “maiden’s stake” and so no form and 18 horses to pick a winner from – but some of us did!

And that really was the theme of the evening…

A great opportunity to have some fun picking a horse and either “virtual racing” if you didn’t want to lay down any cash or to bet with the “Tote” which was in our hospitality marquee.

From left: Mike Webb, Steve Leigh, Jon Parr, Chris Smith

one eye on a TV screen with the latest bets on and one ear keeping up with conversation – which was usually “what are you backing in this one?” Then, just before the race started there was a flurry of betting with guests rushing to get a bet on before the race started.

Then the loudspeakers would say ‘they’re off’ and so were we - straight out the door and 15 metres away to the rail to see the horses galloping by. Then it was back to the table, pick up your knife and fork to shouts of ‘I’ve won again’ from one guest! (boos from the loosers) and finish your food.

Repeat this scenario for all 6 races, concluding at 9pm.

No time to relax though, because it was time for BOYZONE with Ronan Keating leading the boys and supporting show to entertain us with familiar songs and ballads, including a tribute to “Queen”.

Special thanks to our National Chair, Simon Bennett and his wife Allison who came all the way from Bristol as our Guests of Honour.

Thanks also for providing a couple of “tips” during the evening.

The evening went a bit like this:-

Thank you also to all our sponsors who help the Eastern Area provide the robust and eventful programme of technical visits, seminars, talks, learning, environmental discussions and the family and fun opportunities.

We were all sitting at our tables waiting for the food to be served. One eye was on the race card,

Friday afternoons will never be there same again!!

Committee Presentation

By Steve Leigh

Mike Webb and Steve Leigh (as IWO Eastern Area current and immediate past Chairman) presented Claire Lorenc with some ‘Mothercare’ vouchers in recognition of all the hard work she has put in on the committee in recent years. Claire has worked closely with Mike and Steve and has helped Eastern Area to win and retain the President’s Cup for the last three years.

IWO wishes Claire the very best with the birth of her first child.

In July, for the second year, Eastern Area ran the Ted Terry Challenge Cup for golfers of varying handicaps at Peterborough Thorpe Wood Golf Club. The event was sponsored by Ted’s former employers and stalwart supporters of Eastern Area, GPS PE Pipe Systems who also provided statistical back up and administrative support on the day.

The “Claret Jug” first prize to the best score under “stapleford” rules was again being presented by Pauline Terry who insisted on travelling from her home in Dorset to be with us.

GPS PE Pipe Systems also provided the team prize with Groundbreaker Systems and Sensus Metering Systems providing the prizes for the longest drive and nearest shot to the pin respectively.

Kevin Lawson, MD of GPS lead the first team away and soon all the golfers were out enjoying the immaculate Peter Aliss designed Thorpe Wood course.

The first “challenge” of the day was avoiding the heavy showers, but once out on the course, the weather improved to supplement a wonderful afternoon’s entertainment.

It was noted that despite the challenge, fewer balls were lost to the water and other ‘natural hazards’ than in previous year. One of these “natural hazards” being a fox cub who decided to investigate the fall of golf balls as we approached the 14th. Thankfully no penalties were incurred during play!

The final scores reflected the very close competition that the event encourages, and with a full audit of scores by an independent ‘scrutineer’, the winner of the Claret Jug was Kevin Lawson of GPS PE Pipe Systems with only one point being the difference between each of the top three places.

Longest drive and Sensus Metering prize went to last year’s overall winner John Boston.

Nearest the Pin and Groundbreaker prize went to Paul Salmon of May Gurney.

The team prize was won by team GPS1 led by Kevin Lawson, with John Boston as primary support, with Steve Leigh and Mike Webb as “handicaps”.

Ted would been proud of the way people came together to both celebrate the IWO spirit of friendship and raise money for our preferred charity – the Macmillan Cancer trust. We all continue to remember Ted in many ways but once a year this event gives us all an opportunity to come together in a common spirit.

Left to right: Mike Webb, Claire Lorenc and Steve Leigh

Eastern Area looks forward to July 2010 for the third running of the Ted Terry Challenge Trophy. www.iwo.org.uk • 41

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MIDLANDSAREANEWS

Weekend School 2009

By Michelle Pearson and Jason Ryall

With its place firmly established on the social calendar of water industry professionals across the UK, this year’s IWO Midlands Area Weekend School did not disappoint.

The much-anticipated School descends on The Hollowford Centre in Castleton, tucked away in the heart of the Peak District, each year but there is not a classroom in sight. Instead, it is a time for delegates to leave their desks behind and spend a weekend turning the spotlight on themselves, grasping the opportunity to reflect on their own skills and career aspirations.

The sun shone as around 60 people from all corners of the water industry (including Severn Trent Water, C2C Services Ltd, Enterprise Plc, Radius Systems Ltd, South Staffordshire Water, Northern Ireland Water, PN Daly Limited, Pipeline Services and Portsmouth Water), gathered on September 25-27 for this year’s annual weekend event.

The event, led by Stephen Smyth (Northern Ireland Water) and facilitated

by Jason Ryall (C2C Services), Martin Kane, Sarah Williams, Natalie Akroyd, Cheryl Rowell, (Severn Trent Water) and Gary Cox (South Staffordshire Water), was hailed a roaring success once again.

Jason Ryall, Business Development Manager at C2C Services Ltd, commented: “I have been involved with the Weekend School for 8 years now and have seen it grow from its infancy, as a one day event, to a popular weekend event which is a talking point among professionals across the water industry each year. A dedicated team puts a lot of effort into ensuring each Weekend School is a total success and this year was no exception. They deserve a huge thank you, as do our sponsors- whom, without their support, this much-loved event could not take place.”

With delegates spread widely across the country, this year’s School has made use of social networking site Facebook to help people keep in touch and share their memories of the weekend. A group has been set up on the site to tap into more innovative ways of keeping people updated and photographs taken during the challenges have been uploaded. Anyone wishing to join simply needs to search for ‘Midlands Area IWO’. Future Midlands Area events will also be advertised through this forum.

On arrival on the Friday evening, delegates got to know their team mates for the weekend with numerous team challenge activities before sitting down to catch up over a Mexican meal.

LF

RI

M

Is sensitive to others Likes to teach Touches a lot Is supportive Is expressive Is emotional Talks a lot Feels IN

EE

P

EL

The day’s events drew to a close with a much-anticipated barbecue followed by an evening team event and awards ceremony.

After a late night, there were a few sore heads on Sunday morning but there was no deterring the group from taking on the personal challenges lined up.

A big thank you goes to sponsors Severn Trent Water Ltd, Radius Systems, Enterprise Plc, South Staffordshire Water and C2C Services Ltd, for their valued support which enables events such as the Weekend School to take place. Thanks also to our resident photographer, Nick Skinner (Severn Trent Water), and finally to the staff from the Hollowford Centre for an enjoyable and challenging weekend.

SE

EK

G

IO

SAF

FE

For the afternoon activities which included, Railway Tracks, Raft build and use, Bucket Balance, Grapple, Challenge course, delegates were split between the four personality types.

ELF LS

R AT

TA

N

Takes preventive action Establishes procedures Gets things done Is reliable Organizes Is neat Timely IN Plans G

N

Infers E Imagines Speculates Takes risks Is impetuous Breaks rules Likes surprises Is curious/plays

LF

It was interesting to see how the vast majority of delegates could relate to themselves within each of the personality types Stephen presented. Each delegate had completed a ‘personality questionnaire’ prior to arriving for the weekend. For the first activity in the morning, delegates were grouped within their same dominant colours to give them the opportunity to work together while trying to work out what dominant colour they all were.

The activities confirmed Stephen’s belief that teams which portray all 4 personality types (known as Whole Brain Teams), will generally achieve better results although it may take longer to achieve than same colour teams.

Analyzes L Quantifies A Is logical Is critical Is realistic Likes numbers Knows about money Knows how things work

SE

It was an early start on Saturday but everyone managed to turn up for breakfast, eagerly awaiting the day’s tasks. The learning theme of the weekend was outlined by Stephen Smyth (Northern Ireland Water) as he discussed how symmetrical our bodies are yet how we naturally prefer a preference i.e. why do we write with our left or right hand when both hands can perform the same function with practice? Stephen went on to explain that we generally fall into 4 personality types (as detailed below) and your colour portrays different yet quite specific characteristics:

LF

SE

EXPE

The growing air of excitement received a boost with a formal welcome from Jason Ryall (C2C Services Ltd) and an evening of free time then followed where the opportunity to visit the local pubs and relax with likeminded people was eagerly taken up!!

A choice of a high ropes course, caving, rock climbing, abseiling or a walk around Castleton Village for the more faint-hearted proved a massive hit before a relaxed Sunday roast to get delegates ready to say their goodbyes and set off and head home…until next year.

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Radius System Site Visit Radius Systems in Hilcote, Derbyshire kindly opened its doors to over 20 members to offer a rare insight into the inner working of the pipe and fitting manufacturing world.

The event started with an introductory presentation by Stuart Godfrey about Radius Systems, their business and their products. After all the yummy cakes had been demolished, the

group was split into two and was given an in depth tour around the manufacturing plant.

The tour included all aspects of the production range, from profuse pipe to electrofusion quick tees. Many of the group were fascinated by the level of technology and robotics used – the best comment of the afternoon being “they look and move like real people!”

The afternoon was topped off by a lively question and answer session – and some more

By Natalie Akroyd

cakes! Or was that just me?!

When the Midlands Area committee sat down to plan the Events Calendar for this year, we responded to member feedback and tried to plan in more site visits. Suffice to say, following the success of our visit to Radius Systems, we are already looking at booking more!

Our special thanks go to Nick Shanks, Stuart Godfrey and all at Radius Systems for an excellent afternoon. www.iwo.org.uk • 43

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30/10/09 12:15:21

SOUTHWESTAREANEWS

Visit to Bristol Port

On 30 September IWO members enjoyed a visit to Bristol Port company at Avonmouth. Since purchasing a 150 year lease of the Avonmouth and Royal Portbury Dock Estate from Bristol City Council in 1991 over £400m has been invested in the dock estate and the Port is now recognised as being one of the most productive and technically advanced in Europe.

John Chaplin (Director of Engineering at Bristol Port Company) started of with a presentation of the history of the port. Since the navigation of the Avon Gorge always presented a challenge, and became more and more difficult as ships got larger, in 1877 the first of the new docks at Avonmouth was opened. This was followed by the building of the Royal Edward Docks in 1908 and the Royal Portbury Dock in 1972. Both these docks provided direct access to the Severn estuary and Bristol Channel. The port now generates annual revenues in excess of £75m, and over £400m has been invested in the port. The port deals with a number of large companies covering anything from power (petrochemicals/aviation fuel, coal), cars, animal feed, fresh produce and containers to various recycled materials.

John highlighted the key advantages that the Bristol Port Company has over other ports in the UK. The Port is able to handle much larger ships than its competitors in the South of England – up to 130,000 tonnes dead weight, and it is recognised as the most economical port distribution location in the UK. Due to well-established motorway and rail links it is able to reach some 42 million people within a 250 km radius of Bristol. These are some of the reasons why Bristol Port has been identified by a government study as the fastest growing deep water port in the UK, and Bristol Port is now seeking support for the development of a new

By Frank Van Der Kleij

Retirement Celebrations

deep water container terminal.

The Port has a progressive outlook on environmental issue and this is reflected in their “green” plans. Part of their plan includes the port’s wildlife corridors, which total an area of some 237 acres of wetlands, reedbeds, hedgerows and saltmarsh. To offset any loss of green land due to the expansion of the port, the port purchased an area of arable land which will be converted for wildlife conservation if an existing wildlife corridor is affected by expansion. Since 2007 approximately 75% of the electricity of the port is provided by 3 wind turbines that were constructed and are managed by the company Ecotricity. John went through the planning and implementation process of the wind turbines and he highlighted some of the challenging issues they have had to deal with.

After the presentation we all went for a brief tour around the Avonmouth part of the port and visited the wind turbines, which although going around in a steady pace, were surprisingly quiet.

We concluded the visit at the dock entrance to the Severn estuary during which we observed a ship going through the docks, whilst the engineering of the docks and pumping station were explained.

All in all, this was an excellent event and very informative. The South West Area would like to thank John Chaplin and his team for the presentation and the tour of the Bristol Port.

By Lewis Jones Over 150 family members, friends and work colleagues gathered in July at the Exeter Golf & Country Club to celebrate the retirement of South West Water’s Water Distribution Manager, Chris Delve, after 42 years loyal service.

Chris is a Fellow member of IWO, a Chartered Environmentalist and an Incorporated Engineer, and has been a staunch supporter of IWO during his time with South West Water.

James King, Head of Drinking Water Services at South West Water presented Chris with a number of gifts and there were tears of laughter as Chris recalled his many fond memories of working in water distribution across the region.

Many of those at the party were retired former colleagues from the North Devon Water Board. Chris joined this company in 1967 aged 17 years old.

IWO wishes Chris well for the future.

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30/10/09 12:15:34

Dr Allen Bolton Golf Day

By Simon Harris This year the Dr Allen Bolton Golf day was held at Taunton & Pickeridge Golf Club in Somerset.

In the absence of the usual event organisers (Simon Bennett & Richard Barton) it was left to Simon Harris (Exwater UK Ltd) to pick up where he left off at the Ryder Cup event earlier in the year.

This event is usually well attended and this year was no different with competitors from Bournemouth, Portsmouth, Bristol and some from as far away as Newcastle! 23 competitors all arrived at the venue, caught up with some old friends, had a bacon butty and coffee and proceeded to the tee for the 9 hole practice round.

Taunton & Pickeridge is a good test of golf, built over old mines with beautifully manicured undulating fairways and greens to match. The weather forecast was good although there was a small shower during the 9 hole practice session. Following this everyone retired for the

midday light lunch before proceeding to the 1st tee to start the main event. No sooner had the first group teed off than the heavens opened and thunder and lightning engulfed the course, the hooter was sounded and everyone took shelter. Fortunately the sun re-appeared and the course was re-opened 45 minutes later.

With only a slight breeze, everyone set about their round finally arriving at the 19th hole without getting wet. So how did it all end?

The winner this year was Ian Limb (Portsmouth Water) who completed back to back victories (possibly the first to do so) with 38 points off a handicap of 8, a commendable score on any course.

After the evening meal and prize giving special thanks were given to our sponsors without whom these days would not be such a success - Exwater UK Ltd (Simon Harris), Groundbreaker (Steve Leigh), Panton McCloud (Paul Henderson), UPM (John Shaw), ITT Lowara (Richard Sharp) & Watchfield Technical Services (Nigel Litton).

Winner: Ian Limb

We look forward to seeing you all next year (possibly at Lanhydrock GC, Bodmin) where we will all be doing our best to stop Ian having a “threepeat”!

WELSHAREANEWS Managing Drinking Water in the 21st Century

By Adrienne Walsh It was with some trepidation that we drove into Cardiff Bay on a wet blustery morning during July for the first ever Welsh Area Summer Forum. We had already received notification that one of our presenters had to back out due to ill health. The Forum with a whole day dedicated to managing drinking water quality in the 21st century also conflicted with a number of seminars hosted by the Consumer Council for Water. Would anyone turn up?

By the time we got there, attendees and presenters were thankfully already arriving. Peter Perry, Operations Director for Dwr Cymru, set the scene highlighting how far the water industry has come and the challenges now facing us.

The first session introduced by our Area President Tony O’Shea opened with Sarah Holland, a keen Water Aid supporter who had travelled to India and experienced first-hand the difficulties some countries face in providing a safe supply of drinking water. Her presentation was very passionate and thought provoking. This was followed by Corinna Edgar, a PhD student from Cranfield University. She is researching how organisational culture has influenced the development of water safety plans. Her research has taken her all over the world but one of her comments that pleased everyone was that the UK was more successful than many others in implementing the approach. A lively debate followed.

Moving on to the second session. This was introduced by Ceris Van de Vyver.

Ceris is Source to Tap Manager for United Utilities Operational Services and an IWO committee member. This session considered Drinking Water Safety Plans. Andrew Lobley DWSP Manager for Dwr Cymru informed the audience of progress made with implementing DWSPs in Wales. Andrew spoke about engagement with a variety of stakeholders; the proposed changes he envisaged which would take DWSPs to the next level of full integration within the business and learning lessons from other companies in developing catchment management.

Annabelle May DWI Inspector reiterated Corinna’s presentation with confirmation from the World Health Organisation that the UK was the most

www.iwo.org.uk • 47

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advanced country with regard to full implementation of the DWSP approach.

She then outlined the next steps to the process, having now received over 200 actions from water companies mitigating the unacceptable risks to public health through drinking water. The message was that good progress had been made across English and Welsh companies and the regulatory process wasn’t necessarily a “bad thing”. The debate that followed included DWI assuring companies that notification of the outcome of DWSP’s would soon be available.

Following lunch Sharon Evans, ex DWI Deputy Inspector and now Head of Water Quality at Dwr Cymru opened the last session of the day. This session was to demonstrate how DWSPs were now being used to manage risks within this century and how they were being used to inform investment plans.

Phillippa Noble from UUOS and Charmian Abbot from UU outlined their experiences of embedding DWSP’s within the business and the need for continuous review. It was incredible to see how much work has been necessary to complete DWSP’s and the challenges facing the teams involved. It is very much a team effort.

This was followed by some light relief in the form of a double act. Peter Davies and Shaun O’Leary both DCWW, covered some of the challenges facing the business having identified these residual risks. Peter reviewed the PR09 process for submitting schemes to address the residual risks; the evidence collected; the solution development and the audit trails. Shaun demonstrated schemes that are being progressed early to mitigate the risks as timely as possible and some of the issues facing us such as environmental and planning restrictions.

A slot for questions and answers provided some lengthy debate before the day was closed. Norman Thomas from CCW for Wales summarised the day and Maureen Taylor IWO Vice-Chairperson formally closed it.

The venue and facilities were ideal, the presenters were all knowledgeable and keen to pass on any tips and the day was well attended. Our first successful Summer Forum. Thanks to all!

Presentations from this event can be viewed on the Archived Events section of the IWO website.

www.iwo.org.uk • 45

30/10/09 12:15:37

NORTHERNAREANEWS

Northern Area Evening seminar A mains diversion due to bomb damage The Water Works Home Guard (including a dog)

By Helen Edwards The season of the Northern area’s evening seminars kicked off at Yorkshire Water’s Buttershaw site. Two presentations were delivered to the audience; firstly from Mike Scott- Paul of Morrison Utility Services followed

by Ian Stevens of Yorkshire Water.

Morrison Utility Services are the service partner of Yorkshire Water and work together in an alliance to maintain the distribution network.

Mike Scott-Paul gave a detailed presentation about the innovative new systems that have been developed to allow all work to be allocated electronically. This has been done by linking a number of existing IT systems together, including customer contact software, work management and mobile technology. By working closely together, the alliance partners have been able to develop a paperless system for the repair of water mains whilst achieving a 10% reduction in fuel costs and a 25% increase in productivity.

The second presentation was delivered by Ian Stevens and looked back to the days of World War Two in Sheffield. Ian drew parallels with the

way that emergency planning takes place today, despite the advances in technology the processes remain the same. A central control room was set up at the city’s Edmond Road depot, containing a communications centre, basic telemetry and alarms linked to key service reservoirs.

Alternative supplies of water, such as boreholes used by industry, were identified as well as new trunk mains built. The Water Works Home Guard was formed in 1940 to defend treatment works and reservoirs from German attack.

In December 1940, the City’s steel works were the target for a major air raid. In this time over 440 high explosive bombs and thousands of incendiary devices were dropped. The German navigation beam was diverted so that the steel industry was relatively untouched, but the city was in chaos. 300,000 people were without water and over 60 trunk mains were fractured.

Mutual aid was brought in from Manchester, despite delays due to unstable structures and unexploded ordinance; 2 miles of mains were repaired, sterilised and back in service within 2 weeks.

The postscript of the contemporary report of the Sheffield Water Works Corporation during the war remains as relevant today as 70 years ago: “So far as the Sheffield Waterworks is concerned, the scars of War have largely disappeared.

What remains, however, is a sharpened consciousness of the value of a safe water supply assured to the community by a watchful organisation.”

Technical Visit to Exova

By Janet Howard Northern area members enjoyed an extremely interesting technical visit to Exova in September. Exova offer many services including pipe coatings testing and pressure testing. They have 135 laboratories in 25 countries and offer services to many customers including automotive and aeronautical companies as well as many utilities.

There was a presentation on metals testing and failure analysis delivered

by Dr Frank Golightly. He explained that Exova receive samples of split and cracked pipes and carry out extensive testing to identify the reason for their failure. Dr Golightly also explained that they could age a pipe by its molecular structure. Exova use an intelligent PIG for on-site assessments, this locates imperfections in the pipe and creates a map of the internal structure.

This was followed by a comprehensive tour of the Manchester laboratory.

Here we saw how Exova simulate real life forces to discover their effect on coatings. This involves using heat to recreate weather and salt water tanks to mimic the effect of sea water. These tanks even mimic the movement of the water according to the tides.

Ken Murphy then gave a presentation on the non destructive testing of fusion welds. This is of massive benefit to utilities as it involves none of the disruption to customers that is involved in the destructive testing of welds. Exova use microwave imaging to examine the pipe which in turn sends the information back to a transmitter.

This is also a very speedy procedure as it takes just 15 minutes to scan a 250mm pipe.

There was also a presentation from David Carey on Exova’s on site services.

This does not just involve welds but pressure testing, reinstatement and site compliance. The site teams provide practical knowledge and can identify why things are going wrong. They discuss best practice with the site staff and regularly revisit to ensure ongoing improvement and compliance.

The whole group felt the day was informative and interesting. Our thanks go to Dr Edward Ingham from Exova for being so accommodating and working so hard to ensure the day was a success.

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30/10/09 12:15:39

SCOTTISHAREANEWS

Something Fishy Going On

Kathy on a winning streak

The annual IWO Scottish Area fishing trip took place on Loch Etive, Oban on Saturday 11 July. Seventeen members and guests set forth from Taynuilt Pier on THE Scottish summer day of 2009! Hallelujah, the Gods were looking after us and the sun shone down. It was hoped that the fishing would follow this luck.

The Scottish Area is very thankful to KBR who took over the sponsorship of this event at the last minute. David Barrow (Water – Business Development Manager) hosted the day, having never been fishing from a boat before. I assured him no skill was necessary, reminding him there was inter-boat pride at stake as well as an individual trophy. Then I waved him goodbye from the other boat. Game on! David and I welcomed everyone onto our boats with the usual Brandy (thank you Robbie Vennard) and toasted to “tight-lines”. This sure does wake you up at 9am.

The skippers had already decided to go their separate ways on the Loch. Boat 1 (David’s) headed South towards the sea, and Boat 2 (mine) headed North towards Glencoe. We anchored first and soon started to land Spurdog at a rate of knots, some landing several braces. The other boat took a while longer to anchor, but soon started to catch up. The day passed in glorious sunshine, even to the extent of me exposing my ‘highland blue’ legs to the elements. As usual there was the usual witty banter and the fishing trip ‘virgins’ soon cottoned on to the fact this competition was taken very seriously by some, and ‘tongue in cheek’ by others.

As well as Spurdog we also caught Whiting, Mackerel, Gurnard, Thornback

Alan Dick and David Barrow.

Rays and 1 Pollock (which must have got lost). All in all 595 fish were landed between the boats, but who had the most? ...And the award goes to BOAT 2 (yeah), catching 317 fish to 278. However the rules (yes there are rules) state that if there is an uneven number on the boat the average is taken and added on. This meant Boat 1 had 35 added on to make 313. Sorry, so close but no cigar! As for the ultimate glory, the winner was Alan Dick for the THIRD time. Kenny Spiers was second and Andy Spiers was third. The heaviest catch went to Steve Rutherford with a Spurdog of 3lb 12.

Thank you as usual to our fantastic skippers Donald and Ronnie for their local knowledge and expert fish removal and untangling lines. KBR sponsored a fantastic day and were wonderful hosts, providing lunch and refreshments all day, in addition to the boats. David Barrow said “This was a great experience, a relaxing and fun day with good company. KBR were happy to help out the Scottish Area by sponsoring this event”. Alan Dick was going to give the winner a bottle of whisky, but as he retained the trophy this was presented to David, along with an IWO polo-shirt and our thanks.

As usual a few of the party camped at Oban and invited others over for a barbeque. We just managed to eat and have a few drinks before the heavens opened. Oh well, here’s to next Summer!

The guys that were new to this event are eager to know the date for next year, so please book early when the 2010 date is announced.

Family Day at the Wheel This year’s family day was held at the Falkirk Wheel. Luckily the weather was warm and sunny, a dry Saturday wedged between periods of wet weather!

For those of you not familiar with the Wheel it was built as part of The Millennium Link project, an ambitious £84.5m project with the objective of restoring navigability across Scotland on the historic Forth & Clyde Canal and Union Canal, providing a corridor of regenerative activity through central Scotland.

A major challenge faced, was to link the Forth and Clyde Canal, which lay 35m below the level of the Union Canal. Historically, the two canals had been joined at Falkirk by a flight of 11 locks

By Kathy Auld

By Mark Dickson

that stepped down across a distance of 1.5km, but these has been dismantled in 1933, breaking the link.

To connect the two canals the world’s first and only rotating boat lift was built – the Falkirk wheel. Our families went on a trip on the wheel and along the canal accompanied by the Wheel’s tour guide who was of course full of facts and the occasional joke.

Views across to Grangemouth and beyond were fabulous.

In keeping with tradition, lunch was laid on and our families were able to make the most of the fantastic outdoor play area which is suitable for kids (and adults!) of all ages. A few also enjoyed a walk along the canal tow path. www.iwo.org.uk • 47

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