iPMI Magazine Provider Network Directory 2021

iPMIM

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IPMI MAGAZINE PAYOR & PROVIDER NETWORK DIRECTORY 2021

BR AND NE W FO R 20 21

iPMIM

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FIND A PAYOR | FIND A PROVIDER IPMI AIR AMBULANCE ASSISTANCE COST CONTAINMENT GROUND AMBULANCE HEALTHCARE INSURANCE MANAGEMENT INTERNATIONAL FUNERAL DIRECTORS

BETWEEN THEM, THE MEDICAL PAYORS AND PROVIDERS IN THIS GUIDE COVER THE ENTIRE WORLD AND ASSIST THE NEEDS OF THE GLOBAL CITIZEN: EXPATS, MOBILE & REMOTE WORK FORCES, HIGH NET WORTH INDIVIDUALS, BUSINESS TRAVELLERS, AND TOURISTS.

For a healthier journey

International Private Medical Insurance benefits for your employees abroad, with preventative care, wellness tracking and more. Because the better they feel, the further they’ll go.

Call us today to learn more at

+44 (0)20 3907 4922 UnitedHealthcare Insurance dac trading as UnitedHealthcare Global is regulated by the Central Bank of Ireland. Registered in Ireland with registration number 601860.

Registered Office: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.

iN FOCUS THIS ISSUE >>>

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EXPERT INSIGHT: CROSS BORDER EMERGENCY MEDICAL PARTNERS

WELCOME TO THE iPMI MAGAZINE MEDiCAL PAYOR AND PROVIDER NETWORK DIRECTORY 2021.

You can tell a lot about a business by the company keeps and iPMI Magazine is proud to present the leading international medical payors and providers that assist with the cross border medcial requirements of the global citizen. Uniting all industry sectors under 1 roof the iPMI Magazine provider network directory delivers all the pertinent company intelligence your business needs to navigate the complex world of IPMI.

DIRECTORY CONTENTS

COMPANY CONTENTS

PAGE 05

INTERNATIONAL PRIVATE MEDICAL INSURANCE PAGE 07 INTERNATIONAL MEDICAL ASSISTANCE

PAGE 25

INTERNATIONAL AIR AMBULANCE

PAGE 43

MEDICAL COST CONTAINMENT

PAGE 59

INTERNATIONAL FUNERAL DIRECTORS

PAGE 71

INSURANCE TECHNOLOGY

PAGE 75

ON THE FRONT COVER: The network is at the heart of all things to do with cross border emergency insurance and assistance and remains on call 24.7 for the global medical requirements of global citizen: expats, MOBILE & REMOTE WORK FORCES, HIGH NET WORTH INDIVIDUALS, business travellers, and tourists.

LEGAL: © 2009-2021 All rights reserved. iPMI Magazine is protected by copyright and may not be copied, distributed, republished or used in any way without the express written permission of the publisher. By using iPMI Magazine you agree to the terms and conditions of use found here. Errors and omissions excepted (E&OE).

ENVIRONMENTALLY FRIENDLY PUBLISHING: Please consider our environment before printing this publication. iPMI Magazine is designed to be read online.

CONTACT US: Write to ipmi@ipmimagazine.com or contact your account manager directly. To contact us via a contact form please click here.

THE JOURNE Y OF A THOUSA ND MILES BEGINS W ITH THE RIGHT HE A LTH INSUR A NCE. When your clients are traveling abroad, whether for a long stay or a short visit, protect them with GeoBlue travel health insurance. They’ll be able to choose from the most complete set of benefits and services in the industry. And all GeoBlue plans, whether single, multi-trip or expatriate, include crucial benefits such as medical evacuation, access to a trusted provider network, direct pay for care, 24/7 support and peace of

PAGE 69 mind. Learn more and register for your Agent ID at geobluetravelinsurance.com or contact us toll-free at 1-855-481-6647.

GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.

COMPANIES iNSIDE >>>

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> COST CONTAINMENT

> IPMI AETNA INTERNATIONAL

PAGE 09

CHARLES TAYLOR ASSISTANCE

PAGE 61

CIGNA GLOBAL IPMI

PAGE 11

GLOBAL EXCEL

PAGE 63

GEOBLUE

PAGE 13

GMMI

PAGE 65

HEALTHCARE INTERNATIONAL

PAGE 15

MDABROAD

PAGE 67

INTEGRA GLOBAL

PAGE 17

NEW FRONTIER GROUP

PAGE 69

MEDIHELP INTERNATIONAL

PAGE 19

PACIFIC CROSS INTERNATIONAL

PAGE 21

UNITEDHEALTHCARE GLOBAL

PAGE 23

> FUNERAL DIRECTORS ROWLAND BROTHERS INTERNATIONAL

PAGE 73

> INSURANCE TECHNOLOGY

> ASSISTANCE ATHENS ASSISTANCE

PAGE 27

STANDBY MD

PAGE 77

CHARLES TAYLOR ASSISTANCE

PAGE 29

THINK INSURTECH

PAGE 79

GORAL ASSISTANCE

PAGE 31

HEALIX INTERNATIONAL

PAGE 33

MDABROAD

PAGE 35

NEW FRONTIER GROUP

PAGE 37

ROY MEDICAL ASSISTANCE

PAGE 39

ROWLAND BROTHERS INTERNATIONAL

PAGE 41

> MORE INFO SUGGEST A CLASSIFICATION To suggest a sector of business for the iPMI Magazine network directory simply contact us and your request will be considered.

ADD YOUR BUSINESS TO THE DIRECTORY To add your brand to our trusted network of IPMI payors and providers please contact us directly.

> AIR AMBULANCE AIR ALLIANCE

PAGE 45

AIRLEC

PAGE 47

EUROPEAN AIR AMBULANCE

PAGE 49

FAI AIR AMBULANCE

PAGE 51

JET EXECUTIVE

PAGE 53

TYROL AIR AMBULANCE

PAGE 55

UNIVERSAL AIR EVACUATION

PAGE 57

> WRITE TO: IPMI[AT]IPMIMAGAZINE.COM “If you want to succeed in the Global IPMI business, I highly recommend that you get to know Christopher Knight.”

MICHAEL NOLE HEAD OF BUSINESS DEVELOPMENT GLOBAL IPMI AT CIGNA

For a healthier journey

International Private Medical Insurance benefits for your employees abroad, with preventative care, wellness tracking and more. Because the better they feel, the further they’ll go.

Call us today to learn more at

+44 (0)20 3907 4922 UnitedHealthcare Insurance dac trading as UnitedHealthcare Global is regulated by the Central Bank of Ireland. Registered in Ireland with registration number 601860.

Registered Office: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.

INTERNATIONAL PRIVATE MEDICAL INSURANCE

Reassurance At Aetna, we provide more than international medical insurance.

We provide reassurance that we’re changing health care for good.

Learn more about Aetna

46.12.132.1-EU (10/20)

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | AETNA INTERNATIONAL

4 AETNA INTERNATIONAL GEOGRAPHY: GLOBAL

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide.

HQ: UNITED KINGDOM SECTOR: iPMI

As one of the largest providers of international private medical insurance services, we serve more than 900,000 members worldwide, including expatriates, local nationals and business travellers. Our global benefit solutions include medical, dental, vision and emergency assistance.

+44 (0) 1252 745966

We have two global health care products Aetna Pioneer aimed at individuals and families with Aetna Summit supporting group clients. Both products offer customers greater simplicity, choice and value that are distinctive in the market.

CLICK HERE

aetnainternational.com

Each product is modular in style with five base plan levels available - Aetna Pioneer/ Summit 1750, 2500, 4000, 5000 and 5000+.

Overall annual benefits range from USD 1,750,000 to USD 5,000,000.

25 Templer Avenue IQ Farnborough Farnborough Hampshire GU14 6FE United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

THERE FOR YOUR EXPATRIATE CUSTOMERS. EVEN WHILE YOU SLEEP. Be there for potential customers 24/7 with the new online AppLink quote portal from Cigna. Putting AppLink on your website lets your customers get a price and get the information they need quickly and easily. AppLink. So you can be there for your expatriate customers, all the way.

Learn more at cignaglobal.com/brokers/applink

CIGNA ADVERT

“Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, and not by Cigna Corporation. Such operating subsidiaries include Cigna Global Insurance Company Limited, Cigna Life Insurance Company of Europe S.A.–N.V, Cigna Europe Insurance Company S.A.-N.V. and Cigna Worldwide Life Insurance Company Limited.

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | CIGNA GLOBAL IPMI

4 CIGNA GLOBAL IPMI GEOGRAPHY: GLOBAL

Cigna Global Health Options specialise in providing expatriate health plans that are designed to give comprehensive overseas medical cover for people who are living and working abroad. Our core International Medical Insurance plans give you and your family cover for essential hospital stays and treatment, cancer and psychiatric care.

HQ: SCOTLAND SECTOR: iPMI

Maternity cover is also included in our Gold and Platinum plans. Our core plans can then be supplemented with a range of optional benefits which include International Outpatient, designed to cover outpatient treatment and prescriptions.

+44 (0) 1475 788 682

cgi.sales@cigna.com

Cigna Global Health Options also offer International Medical Evacuation, International Vision & Dental and International Health & Wellbeing - optional benefits that can be added to your core plan.

cignaglobal.com/brokers The Grosvenor Building 72 Gordon Street Glasgow G13RS Scotland

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

THE JOURNE Y OF A THOUSA ND MILES BEGINS W ITH THE RIGHT HE A LTH INSUR A NCE. When your clients are traveling abroad, whether for a long stay or a short visit, protect them with GeoBlue travel health insurance. They’ll be able to choose from the most complete set of benefits and services in the industry. And all GeoBlue plans, whether single, multi-trip or expatriate, include crucial benefits such as medical evacuation, access to a trusted provider network, direct pay for care, 24/7 support and peace of mind. Learn more and register for your Agent ID at geobluetravelinsurance.com or contact us toll-free at 1-855-481-6647.

GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | GEOBLUE

4 GEOBLUE GEOGRAPHY: GLOBAL

With flexible, comprehensive plan options a n d f i r s t- c l a s s m e m b e r a p p s and services, GeoBlue is simplifying the international healthcare experience.

HQ: USA SECTOR: iPMI

For more than 20 years, we’ve helped the globally mobile navigate the complexities of international healthcare, providing members with confidence and peace of mind. Our solutions and industry-leading digital services provide top-quality coverage to people who live, work, study and travel internationally. Whether it’s executives doing business in Tokyo, students studying in Spain, or tourists traveling the world, the power of Blue is always within reach. An independent licensee of the Blue Cross Blue Shield Association, GeoBlue is owned and backed by market leaders, a consortium of Blue Cross Blue Shield plans and Bupa Global.

To learn more about our long-term and short-term solutions, visit about.geo-blue. com.

+1 610 254 5850

customerservice@ geo-blue.com geobluetravelinsurance.com 100 Leman Street London E1 8AJ United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

Advertisement coming soon...

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | HEALTHCARE INTERNATIONAL

4 HEALTHCARE INTERNATIONAL GEOGRAPHY: GLOBAL

HCI (HealthCare International) are a London based insurance provider who have been specialising in the international health insurance market for 25 years.

HQ: UNITED KINGDOM SECTOR: iPMI

We offer health insurance plans to expats of all nationalities no matter where in the world they are now calling home.

Personal health insurance is critical for this global community, because often local medical care is off-limits to non-residents, or very expensive so if you are looking for affordable health insurance then consider HCI. We offer a wide range of health care plans to suit any needs or budget. We think we have among the best private health insurance plans available because we are experts in this market and with many years of experience behind us, we know what is important to people living away from home.

+44 (0) 20 7590 8800

enquiries@ healthcareinternational.com healthcareinternational.com

HCI provide expatriate medical insurance plans (sometimes called international health insurance or international medical insurance) which are similar to the types policies sold domestically, with the key difference that these policies operate and can be used throughout the world.

UK Administration Office 95 Cromwell Road London SW7 4DL United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | INTEGRA GLOBAL

4 INTEGRA GLOBAL GEOGRAPHY: GLOBAL

Integra Global is a leading international health insurance provider, specialising in plans for individuals, families and SMEs.

HQ: UK SECTOR: iPMI

Since 1999, Integra Global has been focused on designing health packages for the unique needs of expats and families living abroad.

All of our plans provide comprehensive protection with excellent value and unbeatable personal service.

+44 333 405 3003

Integra Global is a different breed of health plan provider. Smaller, more flexible. Intelligent and personal. Our mission is to make our members feel as safe in their new country abroad as they felt back home.

integraglobal.com

With Integra Global, members aren’t just another number. We are able to provide a fast, flexible and personal service to all our members and our plans are designed specifically for the healthcare needs of expats.

integraglobal.com 29/30, Fitzroy Square London UK

Our Individual and Family plans include yourLife, yourFamily, PremierLife and PremierFamily. Our Premier plans add enhanced protection to expats, along with 100% coverage of costs for treatment.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

Your International Healthcare Partner MediHelp International is the leading private health insurance provider in Central Eastern Europe

Visit our website

medihelp-assistance.com

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INTERNATIONAL PRIVATE MEDICAL INSURANCE |MEDIHELP INTERNATIONAL

4 MEDIHELP INTERNATIONAL GEOGRAPHY: CEE

When it comes to international private health insurance, you can count on MediHelp International.

HQ: ROMANIA

For over 15 years, MediHelp International has been the leading provider of private international health insurance in Central and Eastern Europe. With representatives in Romania, Hungary, Poland and Bulgaria, MediHelp successfully combines international health insurance with international healthcare, for the benefit of its clients.

SECTOR: iPMI

+40 21 222 0593

The plans for the Companies are deductible up to 400 Euro / year, both for the employer and for the employee. With many years of experience in the field of health insurance, MediHelp International can provide the right health plan based on the requirements and budget of your company. Discounts can be applied depending on the number of employees.r

office@medihelp.ro

medihelp.ro 24, Dr. Constantin Caracas Str., 011155 Bucharest, Romania

Coverage of pre-existing medical conditions (MHD) may apply to the Company Plan. If 20 or more employees are included in the plan and this method of medical subscription is chosen, the pre-existing medical conditions are insured.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | PACIFIC CROSS INTERNATIONAL

4 PACIFIC CROSS INTERNATIONAL GEOGRAPHY: GLOBAL

Pacific Cross International has provided specialist insurance products and services in Asia for over 65 years.

HQ: PHILIPPINES

Pacific Cross International has operating, administration and/or servicing entities in Hong Kong, the Philippines, Thailand, Indonesia, Vietnam and Cambodia.

SECTOR: iPMI

The group currently provides insurance products and services for over 95,000+ people, representing 57 nationalities living in 43 countries.

+63 2 899 8001

Pacific Cross is a leading provider of health, personal accident and travel insurance products and services to people and organizations that live and work internationally.

inquiry@pacificcross.com

pacificcrossinternational.com

In 2015 the group provided travel insurance for 3 million travel days for over 300,000+ people.

Pacific Cross Center 8000 Makati Avenue 1200 Makati City Metro Manila Philippines

Pacific Cross maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across the Asia Pacific region.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

For a healthier journey

united health

International Private Medical Insurance benefits for your employees abroad, with preventative care, wellness tracking and more. Because the better they feel, the further they’ll go.

Call us today to learn more at

+44 (0)20 3907 4922 UnitedHealthcare Insurance dac trading as UnitedHealthcare Global is regulated by the Central Bank of Ireland. Registered in Ireland with registration number 601860.

Registered Office: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.

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INTERNATIONAL PRIVATE MEDICAL INSURANCE | UNITED HEALTHCARE GLOBAL

4 UNITED HEALTHCARE GLOBAL GEOGRAPHY: GLOBAL

For over 30 years, UnitedHealthcare Global has specialised in insurance, risk, assistance and remote medical services for 35% of Fortune 100 companies serving millions of individuals worldwide.

HQ: IRELAND SECTOR: iPMI

But we are more than just an insurance company. We are an international team, dedicated to safeguarding the health, wellbeing and productivity of global work forces and populations.

+44 (0)20 3907 4922

Our mission is to help people lead healthier lives. We are committed to transforming healthcare and continuously exploring new ideas to help develop a simpler, more intelligent and cost-effective healthcare system for everyone - a system that delivers quality care and is responsive to the needs of each person and the communities where they live.

group.sales@uhcglobal.com

uhcglobal.com/global-markets/ europe

Learn more about UnitedHealthcare Global, download the brochure.

70 Sir John Rogerson’s Quay, Dublin 2, Ireland.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE

4 4 4 4

INTERNATIONAL HEALTH INSURANCE INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS INDIVIDUALS AND GROUPS

CONTACT US

NEWS

“iPMI Magazine is an excellent source of in-depth information on our market and useful to a wide range of brokers, customers, insurers and service providers.”

Richard di Benedetto - President - Aetna International

“As an international insurance solutions provider, our focus in the development of the Care & Health plan is to create a product that is a comprehensive and portable solution for the global workforce, leaving individuals free to focus on their careers, wherever these may take them. Care & Health plays an active part in Henner’s international development and we are proud to bring the Henner quality of service to Asia with this new plan, while remaining true to our fundamental ambition of being a partner for life to our clients.” Mr. Charles Robinet Duffo, CEO, Henner Group.

INTERNATIONAL MEDICAL ASSISTANCE & TPA

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INTERNATIONAL MEDICAL ASSISTANCE & TPA | ATHENS ASSISTANCE

4 ATHENS ASSISTANCE GEOGRAPHY: GLOBAL

Athens Assistance is an independent private company that operates in the wider range of medical and travel assistance services, specializing in case management, cost containment, claims handling, air ambulance and repatriations.

HQ: GREECE SECTOR: ASSISTANCE & TPA

Established in Athens since 1993.

The operations platform consists of multilingual coordinators and doctors, with years of experience in emergency services, on 24/7 basis.

+30 210 42 96 631

In 1994 joined the International Assistance Group being the only Greek member. By this partnership has a vast global network of correspondents and providers capable of providing anytime urgent solutions across the globe. Its aim is to provide client customized solutions according to international standards and establish reliable trustful relation for mutual advantages.

info@athensassistance.gr

athensassistance.gr Bouboulinas 20 185 35 Piraeus Greece

Its vision is to be point of reference in the field of assistance, with outstanding medical care, for high level human oriented quality and cost efficiency services.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL ASSISTANCE INTERNATIONAL SECURITY ASSISTANCE INTERNATIONAL TRAVEL ASSISTANCE INTERNATIONAL MEDICAL SCREENING

LEARN MORE

4 4 4 4

REMOTE SITE MEDICAL SUPPORT INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS MEDICAL TRANSPORT

CONTACT US

NEWS

We Expect the Unexpected Solutions for Brokers, Corporates, Insurers, Governments and NGOs. We’re here to support you when the unexpected happens.

With the ever-increasing risk of disease epidemics, terrorism and the need to travel to emerging markets, we’re here to support you when the unexpected happen.

CEGA, a Charles Taylor company, has over 45 years’ experience of delivering joined-up emergency global travel and health assistance and claims management services to many leading banks, insurance companies, government departments and other businesses.

t: +44 (0) 1243 621 007 w: cegagroup.com c: ian.latham@cegagroup.com

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INTERNATIONAL MEDICAL ASSISTANCE & TPA | CHARLES TAYLOR ASSISTANCE

4 CHARLES TAYLOR ASSISTANCE GEOGRAPHY: GLOBAL

CEGA began as a family business over four decades ago, and soon evolved to become a leading international travel risk and claims management group, and the UK’s largest independent assistance provider.

HQ: UNITED KINGDOM SECTOR: ASSISTANCE & TPA

In 2015, we reached an exciting point in our history, marked by a management buyout led by our new Group Chief Executive, Alistair Hardie. A year later, we were acquired by Charles Taylor plc: a leading provider of professional services to clients across the global insurance market. With over 3,000 employees across 100 locations in 30 countries, Charles Taylor gives us access to worldwide resources that complement our own global network.

+44 (0) 1243 621 007

ian.latham@cegagroup.com

cegagroup.com

Today, we support some of the UK’s largest insurers, corporate bodies and public sector organisations. The investment continues in our people and products - and in meeting clients’ needs in a changing global travel risk landscape.

Funtington Park, Cheesmans Lane, Funtington, Chichester, PO18 8UE, United Kingdom.

We now have an operational HQ in Chichester and bases in Bournemouth, London and Mallorca, and stick steadfastly to the innovative and entrepreneurial values of a once familyowned business.

SERVICE FEATURES 4 3000+ EMPLOYEES - 100 LOCATIONS - 30 COUNTRIES 4 WORLDWIDE RESOURCES & EXPERTISE 4 INTERNATIONAL MEDICAL ASSISTANCE 4 INTERNATIONAL COST CONTAINMENT

LEARN MORE

4 4 4 4 4 4

REMOTE SITE MEDICAL SUPPORT INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS MEDICAL TRANSPORT GLOBAL TRAVEL RISK MANAGEMENT CLAIMS MANAGEMENT

CONTACT US

NEWS

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INTERNATIONAL MEDICAL ASSISTANCE & TPA | GORAL ASSISTANCE

4 GORAL ASSISTANCE GEOGRAPHY: GLOBAL

Goral Assistance Ltd Israel/ Goral Assistance Canada Inc. are assistance companies operating in Israel, since 2002 and in Canada since 2010. The companies provide medical, technical and life-style services. Our call centers operate 24/7, 365 days a year and our very skilled and experienced staff will be happy to be at your service any time.

Among our staff we have English, Hebrew, French, Spanish and Russian native speakers who will be able to communicate with your clients in their language to give a better service.

HQ: ISRAEL SECTOR: ASSISTANCE & TPA

+972 9 9579930

Our office in Israel has a cooperation agreement with American Express Israel and EL-AL Airlines Israel for supplying Concierge/life-style services for all American Express card holders in Israel and EL-AL Top Platinum frequent flyers.

info@goralassist.com

goralassist.com

We remain the reliable partner for our customers in every moment and always do all the necessary to bring to their satisfaction.

Corex House, P.O.Box 12815 Hertzlyia Industrial Park, 46733 Israel

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL ASSISTANCE INTERNATIONAL SECURITY ASSISTANCE INTERNATIONAL TRAVEL ASSISTANCE INTERNATIONAL MEDICAL SCREENING

LEARN MORE

4 4 4 4

REMOTE SITE MEDICAL SUPPORT INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS MEDICAL TRANSPORT

CONTACT US

NEWS

A global partner you can rely on GROUP OF COMPANIES

A clear departure from ‘standard’ global healthcare services for expats Destination anywhere - tailor our combination of health, travel and security related risk management solutions to support your business needs.

And with genuine transparency on costs, we won’t cost you the earth.

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INTERNATIONAL MEDICAL ASSISTANCE & TPA | HEALIX INTERNATIONAL

4 HEALIX INTERNATIONAL GEOGRAPHY: GLOBAL

Healix has provided healthcare and risk management solutions to clients around the world since 1992 and offers bespoke services to clients wanting control over their health, travel and risk provision.

HQ: UK SECTOR: ASSISTANCE & TPA

We have built our reputation on medical expertise, our understanding of risk and our ability to move with the times, boasting a track record of service excellence and product innovation. Our core values are professionalism and reliability and our investment in staff and system development ensures our clients always receive quality services and excellent value.

+44 (0) 20 8481 7720

enquiries@healix.com

Our combined medical and risk management expertise places us in a unique position to deliver cost-efficient solutions without compromising on high quality support for the end-user and as a result we boast an impressive list of clients across corporate, government, NGO and insurance sectors.

healix-international.com Healix Group of Companies Healix House Esher Green Esher Surrey KT10 8AB United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL ASSISTANCE INTERNATIONAL SECURITY ASSISTANCE INTERNATIONAL TRAVEL ASSISTANCE INTERNATIONAL MEDICAL SCREENING

LEARN MORE

4 4 4 4

REMOTE SITE MEDICAL SUPPORT INTERNATIONAL COST CONTAINMENT INTERNATIONAL COST CONTAINMENT INTERNATIONAL COST CONTAINMENT

CONTACT US

NEWS

THE HEALTHCARE EXPERTS OF THE AMERICAS COST CONTAINMENT | CLAIMS MANAGEMENT | CLAIMS CLEARING HOUSE SOLUTIONS | PROVIDER SOLUTIONS | PAYER SOLUTIONS | CLAIMS FUNDING | 24/7 ASSISTANCE |

Phone: +1 786 618 1080 Fax: + 1 718 847 0533 Website: www.mdabroad.com Email: info@mdabroad.com

35

INTERNATIONAL MEDICAL ASSISTANCE & TPA | MDABROAD

4 MDABROAD GEOGRAPHY: GLOBAL HQ: USA

MDabroad was founded in 2000 with a specific aim: to bridge the gaps between insurers and medical providers in the Americas.

SECTOR: ASSISTANCE & TPA

+ 1 (786) 618 1080

info@mdabroad.com

mdabroad.com 2999 NE 191st Street, Suite 608 Aventura, FL 33180.

USA.

MDabroad offers comprehensive and customized services to meet the distinctive requirements of two main groups: healthcare insurers, traveler’s assistance companies and third-party administrators (TPAs) and healthcare providers.

With its headquarters in Miami, Florida and a highly-trained exclusive service center in Buenos Aires, Argentina, we developed a network of medical providers while we began providing services for world-class insurance and traveler’s assistance companies.

Over the years, MDabroad has developed a role of unquestionable leadership in the healthcare industry as the first facilitator for the financial needs of international health industry payers and hospitals and medical services providers in general. Since 2000, we have managed over $1 billion dollars in the settlement of medical claims between insurers and healthcare providers.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL ASSISTANCE INTERNATIONAL CLAIMS MANAGEMENT RECOVERIES / SUBROGATION INTERNATIONAL CLAIMS REPRICING

LEARN MORE

4 SECURE PLATFORM FOR INTERNATIONAL CLAIMS MANAGEMENT 4 INTERNATIONAL COST CONTAINMENT 4 I ADVANCE PAYMENT AND CLAIMS FUNDING

CONTACT US

NEWS

37

INTERNATIONAL MEDICAL COST CONTAINMENT | NEW FRONTIER GROUP

4 NEW FRONTIER GROUP GEOGRAPHY: GLOBAL

New Frontier Group is an independently owned U.S. based International Company established in 2002.

HQ: USA SECTOR: COST CONTAINMENT

As an independently owned company, our clients benefit from New Frontier Group’s Executive Team being decision makers who can respond expediently to client inquiries. All inquires are responded to on the same day. Necessary operational decisions to better serve clients also lie in the hands of the management team whose core focus is customer satisfaction at every level – Policyholders, International Insurers and Assistance Teams.

+1 949 429 7130

Condie@newfrontiergroup.com

President and CEO, Ms. Gitte Bach spent over 20 years in the international health insurance industry, as well as holding management positions, as both an Executive and Board Member.

newfrontiergroup.com 27442 Portola Pkwy Suite 350, Foothill Ranch, CA 92610, United States.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL COST CONTAINMENT 360° TOTAL SOLUTION CATASTROPHIC CASE MANAGEMENT URGENT CARE EXPERT

LEARN MORE

4 4 4 4

INTERNATIONAL CLAIMS MANAGEMENT INTERNATIONAL MEDICAL ASSISTANCE INDEPENDENTLY OWNED AND OPERATED OVER 25 YEARS MARKET EXPERIENCE

CONTACT US

NEWS

39

INTERNATIONAL MEDICAL ASSISTANCE & TPA | ROY MEDICAL ASSISTANCE

4 ROY MEDICAL ASSISTANCE GEOGRAPHY: GLOBAL

RMA was established in 2016 and its an International TPA and Medical Assistance Company in Asia and has been providing bespoke niche solutions.

Our coverage areas include India, Nepal, China, Thailand, Cambodia, Indonesia, Vietnam, Singapore, Hong Kong, Maldives, Turkey, UAE and Myanmar for Travel Insurance, Health Insurance, motor Insurance and Home Insurance firms since years.

HQ: INDIA SECTOR: International Medical Assistance

+91 98 7187 7260

Now we are actively involved and delivering Quality and Affordable Healthcare to people around the world in best possible way. We have an impressive list of clients from all walks of life that put their trust in us to get the job done

info@roymedicalassistance.com

roymedicalassistance.com

The Roy Medical Assistance and its strong team believes in delivering the best of the best via its Global Alarm center based in New Delhi, India along with a large network of partners at a Global scale by its staff of 50 multilingual assistance, claims handling and medical specialists including doctors.

Suite- 525, 5th floor, JMD Regent Square, MG Road, Gurugram, Haryana -122001 (New Delhi NCR) India.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL EMERGENCY ASSISTANCE CLAIMS MANAGEMENT SERVICES REPATRIATION & EVACUATION MEDICAL EXPENSES MANAGEMENT

LEARN MORE

4 4 4 4

CASE MONITORING CLAIMS ASSISTANCE INTERNATIONAL TPA 24/7 CALL CENTRE

CONTACT US

NEWS

There's no substitute for experience

Global Funeral Repatriation Specialist Talk to us, we’re listening

n of Fun ciatio era sso l rs ecto Dir

Nation al A

+44 (0)20 8684 2324

International Travel & Health Insurance Journal

INDUSTRY AWARDS 2016

ANCILLARY ASSISTANCE SERVICE PROVIDER OF THE YEAR

email:info@rowlandbrothersinternational.com

www.rowlandbrothersinternational.com

41

INTERNATIONAL MEDICAL ASSISTANCE & TPA | ROWLAND BROTHERS INTERNATIONAL

4 ROWLAND BROTHERS GEOGRAPHY: GLOBAL

Rowland Brothers International has been providing advice and international repatriation services for over 40 years.

Our reputation and expertise are such that they we have been the official helpline for The National Association of Funeral Directors and its members for 15 years.

HQ: UK SECTOR: Ancillary Assistance Services

Rowland Brothers International repatriation service started in 1971. The family funeral business, Rowland Brothers, established in the 1870s , was asked to exhume and repatriate a Countess to France. Then Senior Partner Tony Rowland was asked to set up a repatriation strategy for a popular tour operator, Intasun, which organised package holidays to Spain.

+44 (0) 208 684 2324

info@rowlandbrothersinternational. com 2000 rowlandbrothersinternational.com

Rowland Brothers International developed and has since worked with numerous holiday companies, insurance and assistance companies, and international corporations around the world. As our worldwide network grew, so did our connections with international organisations such as Insurance and Assistance companies, the Foreign and Commonwealth Office, the Red Cross, Missing Abroad and the Metropolitan Police.

299-305 Whitehorse Road Croydon CR0 2HR United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL REPATRIATION SERVICE MULTI-LINGUAL TEAM GLOBAL FUNERAL SERVICES PREPARATION OF THE DECEASED

LEARN MORE

4 4 4 4

PIONEER IN INTERNATIONAL REPATRIATION 4 OVER 45 YEARS EXPERIENCE TRANSPORTATION & FLIGHT BOOKING DOCUMENTATION & CUSTOM CLEARANCE

CONTACT US

NEWS

iPMIM

©

we have you covered

WE CAN OPEN DOORS IT’S UP TO YOU TO WALK THROUGH

“THE INTERNATIONAL PRIVATE MEDICAL INSURANCE MAGAZINE HAVE GREAT MARKET KNOWLEDGE AND EXPERIENCE IN THE IPMI SECTOR AND THEY PRODUCE EXCELLENT MARKET UPDATES. WE ARE DELIGHTED TO BE ASSOCIATED WITH CHRISTOPHER KNIGHT AND HIS TEAM.” CHRISTOPHER PERCIVAL BOARD DIRECTOR

INTERNATIONAL AIR AMBULANCE

MEDFLIGHT

WE FLY FOR YOUR LIFE.

: Request a quote 24/7 e express@air-alliance.d +49 2736 44 28 45

WE F LY FOR YOUR LIFE. • Air Alliance founded in 1993 • All aircraft owned • Headquartered in Germany • Offices in the UK and Austria • Innovative aircraft technology • Premium medical equipment

• Fleet of 12 dedicated aircraft: Challenger 604, Learjet 55 and 35A • Worldwide operations, expertise in long range flights • Regular missions in crisis and remote areas • Medical excellence for all levels of aeromedical care

Visit our Blog at www.medflight.de

45

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | AIR ALLIANCE

4 AIR ALLIANCE GEOGRAPHY: GLOBAL

Air Alliance Medflight is a 100% subsidiary of the Air Alliance Group, a company that has been successfully serving the market since 1993 in all aspects of aviation. Aircraft sales, air ambulance, aircraft maintenance/development and flight training center are the strategic business units of the company.

HQ: GERMANY SECTOR: AIR AMBULANCE

To date, Air Alliance runs a fleet of 11 own aircraft (Lear Jet 35, 55 and Challenger 604) They are located in Cologne - Siegerland (near Frankfurt) and Vienna / Austria.

+49 2736 4428 45

Every year, some 780 missions around the globe and approximately 6,000 flight hours are accomplished. Air Alliance Medflight is specialized in long range flights and in flying to remote areas. On our flights, we propose the full spectrum of care: from basic to advanced life support and critical care with premium medical equipment.

express@air-alliance.de

air-alliance.de Flughafen Siegerland Werfthalle G1 57299 Burbach Germany

We serve clients from around the globe, including major insurance and assistance companies, governments, hospitals, specialized aviation brokers and private payors.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE INTERNATIONAL MEDICAL REPATRIATION INTERNATIONAL MEDICAL EVACUATION FLEET OF 15 DEDICATED AIR AMBULANCES

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE FOUNDED SINCE 1993 BED TO BED GLOBAL TRANSPORT OPERATOR WITH OWN AIRCRAFT (AOC D-266)

CONTACT US

NEWS

Impossible n’est pas français.

French Proverb

Nothing is impossible.

Pioneers in aero-medical operations.

www.airlec.eu | info@airlec.eu | 24/7 OPS: + 33 556 340 214

47

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | AIRLEC AIR ESPACE

4 AIRLEC AIR ESPACE GEOGRAPHY: GLOBAL

Airlec Air Espace has been based in Bordeaux since 1958 and was bought by Patrick Tiba in 1997, who brought with him an important focus on air ambulance services.

HQ: FRANCE SECTOR: AIR AMBULANCE

Airlec Ambulance and Airlec Medical are part of a joint venture. Together they formed the first integrated French medical repatriation company with its own air ambulance. Airlec Medical is specialised in the provision of medical repatriation to get patients back home from anywhere in the world and provide them with care on board.

+33 (0)5 56 34 02 14

info@airlec.eu

Airlec Ambulance benefits from its vast experience of air ambulance flights within Airlec Air Espace. We offer a unique service, deeply-rooted in French medical culture, which combines advanced technical skills, a personal approach and a relationship with partners, patients and their family built on trust.

airlecairespace.com Rue Caroline Aigle, Zone Aviation Générale, Cidex 05, 33700 Mérignac, France.

Airlec Ambulance serves works in partnership with many assistance groups and also individuals. At the request of our partners, we have opened an assistance service on commercial passenger aircraft and ground ambulances.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE INTERNATIONAL MEDICAL REPATRIATION INTERNATIONAL MEDICAL EVACUATION FLEET OF DEDICATED AIR AMBULANCES

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE FOUNDED SINCE 1958 BED TO BED GLOBAL TRANSPORT OPERATOR WITH OWN AIRCRAFT

CONTACT US

NEWS

We provide expertise and care

european air ambulance European Air Ambulance (EAA) is one of the largest specialised air ambulance service providers in Europe offering worldwide air ambulance repatriation with outstanding end-to-end patient care.

The aircraft are dedicated to ambulance missions and equipped with a customised stretcher system, ICU medical equipment as well as all necessary drugs.

All missions are staffed with a medical team consisting of a specialised physician and a flight nurse. We are ready to take off day and night, 365 days a year for missions worldwide.

European Air Ambulance www.air-ambulance.com For quotes please contact: Tel: +352 26 26 00 • alert@air-ambulance.com

49

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | EUROPEAN AIR AMBULANCE

4 EUROPEAN AIR AMBULANCE GEOGRAPHY: GLOBAL

European Air Ambulance (EAA) is one of the largest specialised air ambulance service providers in Europe offering worldwide air ambulance repatriation with outstanding end-to-end patient care.

HQ: LUXEMBOURG SECTOR: AIR AMBULANCE

EAA founder Luxembourg Air Ambulance has a record of over 29 successful years of experience in air ambulance services with medical repatriation experience from over 150 countries worldwide, giving EAA one of the broadest expertise in the air ambulance industry.

+352 26 26 00

EAA provides its services 24/7/365 throughout the world and can also rely on a dense network of international co-operation agreements, which ensures speedy and smooth execution of intensive care transports with bed-to-bed service.

alert@air-ambulance.comST:

air-ambulance.com

EAA coordinates a fleet of 5 air ambulance aircraft, LearJet 45XR, all fitted with stateof-the-art medical equipment and supplies to ensure the best possible patient care in the air. These aircraft are based in Luxembourg.

Luxembourg Airport, B.P.24, 5201 Sandweiler, Luxembourg.

All EAA missions are staffed by an experienced intensive care medical team consisting of at least one physician and one flight nurse.

SERVICE FEATURES 4 4 4 4

AIR AMBULANCE REPATRIATION NEONATAL AND PAEDIATRIC TRANSPORT TRANSPORTING INTENSIVE CARE PATIENTS INFECTIOUS DISEASE UNIT

LEARN MORE

4 4 4 4

SCHEDULED AIRLINE SERVICES ORGAN TRANSPORT LOGISTICS HUMANITARIAN MISSIONS OVERWEIGHT PATIENT TRANSPORT

CONTACT US

NEWS

EXPERTS IN MEDEVAC WE ARE ON STANDBY CONTACT US 24/7 airambulance@fai.ag +49-911-36009-0

Air Ambulance

• Headquartered at Airport Nuremberg, Germany

• 24/7 ready to take off for your medical transfer

• 30 years in Business

• State-of-the-Art Medical Equipment

• Worldwide operations with no restrictions

• All cabin sizes up to 2 Intensive Care Units

• Learjet 55 & 60, Challenger 604 and Global Express

• Extensive competence in mobile ECMO transports

A Member of

Aviation Group

51

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | FAI

4 FAI AIR AMBULANCE GEOGRAPHY: GLOBAL

FAI’s fleet of dedicated intensive care Air Ambulance Jets is operational around the clock , 24 hours a day, 7 days a week. All aircraft are fully equipped with state of the art medical technology, and staffed with highly qualified medical personnel, so that patients who are in need of being evacuated or repatriated can be treated and transported as fast as possible.

HQ: GERMANY SECTOR: AIR AMBULANCE

All aircraft are designed to carry up to two stretchers, and FAI offers bedside to bedside support of the medical team without any additional costs. This means that the medical crews will pick up a patient at the hospital of origin and deliver the patient to the receiving hospital. Medical treatment on board FAI Air Ambulance Jets strictly adheres to the highest international standards.

+49 911 36009 0

info@fai.ag EST: 2000

fai.ag

FAI offers a worldwide, unrestricted air ambulance service. The Air Ambulance fleet frequently is operating in hostile areas s. a.

Afghanistan and Iraq. No matter where the patient is hospitalized , FAI will airlift him from there to any destination chosen by the patient. FAI´s large fleet is the guarantee for a minimum activation time.

Flughafenstraße 124 90411 Nuernberg Germany

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE INTERNATIONAL MEDICAL REPATRIATION INTERNATIONAL MEDICAL EVACUATION 24/7 FLIGHT DESK

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE GLOBAL COVERAGE BED TO BED GLOBAL TRANSPORT DEDICATED INTENSIVE CARE AIR AMBULANCE

CONTACT US

NEWS

53

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | JET EXECUTIVE

4 JET EXECUTIVE GEOGRAPHY: GLOBAL

JET EXECUTIVE INTERNATIONAL CHARTER is the legal successor of company Taunus Air.

HQ: GERMANY SECTOR: AIR AMBULANCE

The actual fleet consists of 4 Learjets 35A and 1 Learjet 55. JET EXECUTIVE performs worldwide Air Ambulance flights. Different than other operators JET EXECUTIVE owns all aircraft and is not only operating them for external owners.

+49 211 602 7775

Jet Executive’s fleet is equipped with the latest medical features. The boarding and deboarding of the patient is carried out by a tailor made loading system. Each air plane has a double stretcher configuration – our stretchers are purchased from Spectrum AeroMed. The medical care on board as well as the logistical organization is managed by well experienced and dedicated physicians.

sales@jetexecutive.com

jetexecutive.com

Our state to the art equipment transforms the planes into flying intensive care units.

The standard medical equipment consist of Zoll and Propaq monitors, Oxylog 3000 respirators, heart defibrillators, suction extractors, syringe pumps and many more kits to be prepared for all possible emergencies on board.

Muendelheimer Weg 50 D-40472 Duesseldorf Germany

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE INTERNATIONAL MEDICAL REPATRIATION INTERNATIONAL MEDICAL EVACUATION FLEET OF DEDICATED AIR AMBULANCE

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE FOUNDED SINCE 1988 BED TO BED GLOBAL TRANSPORT OPERATOR WITH OWN AIRCRAFT

CONTACT US

NEWS

CE 1976 N I S

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24-HOUR EMERGENCY SERVICE +43 512 22422-100 | taa@taa.at WE COVER YOUR NEEDS !

• Your Global Air Ambulance Partner

www.taa.at

• Your Medical Assistance Partner for the Alpine Region

Platinum Safety of Flight Award 2013 | EHAC member | EURAMI certified | IAG Core Partner

55

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | TYROL AIR AMBULANCE

4 TYROL AIR AMBULANCE GEOGRAPHY: GLOBAL

Celebrating its 40th year in 2016, Tyrol Air Ambulance (TAA) is a trusted partner for global Air Ambulance missions and Medical Assistance Partner for the Alpine region.

HQ: AUSTRIA SECTOR: AIR AMBULANCE

Based in Innsbruck, Austria, TAA operates its own fleet of 6 dedicated air ambulance aircraft with the flexibility to perform short, middle and long-haul missions.

Over 3000 Medical Assistance cases are managed by our multilingual 24/7 Medical Assistance Operations Centre.

Furthermore TAA’s Air Ambulance Operations Center controls and organizes over 3500 transports per year.

+43 512 22422 100

taa@taa.at

TAA’s Medical Team, consisting of highlytrained assessment doctors, flight doctors and nurses, are specialized in a broad range of fields to ensure the highest standards of medical care.

taa.at Fürstenweg 180 6026 Innsbruck, Austria

TAA is committed to delivering cost-effective, client-focused solutions for single, double and multiple patient transport missions as well as client-focused medical assistance services.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE MEDICAL ASSISTANCE FOR ALPINE REGION INTERNATIONAL MEDICAL EVACUATION INTERNATIONAL MEDICAL REPATRIATION

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE EURAMI CERTIFIED BED TO BED GLOBAL TRANSPORT OPERATOR WITH OWN AIRCRAFT

CONTACT US

NEWS

57

INTERNATIONAL AIR AMBULANCE & MEDICAL TRANSPORTATION | UNIVERSAL AIR EVAC

4 UNIVERSAL AIR EVAC GEOGRAPHY: GLOBAL

UNIVERSAL AIR EVAC is a EURAMI Accredited provider of fixed-wing air ambulance services covering the whole of Africa, it’s surrounding islands into Europe and the Middle-East.

HQ: SOUTH AFRICA SECTOR: AIR AMBULANCE

Evacuations further afield are accomplished through wing-to-wing transfers with industry partners. Based at Lanseria International Airport in Johannesburg, South Africa, and utilising dedicated long-range jet air ambulances, Universal Air Evac can fly a wide range of patients. With an average dispatch time of two hours and flying with a mission specific combination of a Flight Doctor and Flight Nurse or Flight Paramedic, Universal Air Evac is a safe choice for air ambulance flights.

+27 11 430 1777

rescue@uniairevac.comEST:

uniairevac.com

Universal Air Evac provides medically escorted repatriation of patients on commercial airlines internationally and the team can assist with all facets of repatriation including pre-flight assessments, flight arrangements, ground transport, airport clinics and airline medical clearances.

Private Bag X1, ISV2308, Pierre van Ryneveld, Gauteng, 0045, South Africa

Universal Air Evac is a joint venture between National Airways Corporation (Aviation) and Air Evacuation Services (Medical).

SERVICE FEATURES 4 4 4 4

INTERNATIONAL AIR AMBULANCE INTERNATIONAL MEDICAL REPATRIATION INTERNATIONAL MEDICAL EVACUATION 24/7 FLIGHT DESK

LEARN MORE

4 4 4 4

EMPTY LEG FLIGHTS AVAILABLE COVERING EMEA BED TO BED GLOBAL TRANSPORT LEARJET 35A’S AND A DASSAULT FALCON 10

CONTACT US

NEWS

iPMIM

©

we have you covered

WE HAVE U COVERED STANDING STILL IS NEVER AN OPTION

“IPMI MAGAZINE IS AN EXCELLENT MEDIA FOR BROKERS & INSURERS.” OLIVIER LE FAOUDER CEO AOC INSURANCE BROKER

INTERNATIONAL MEDICAL COST CONTAINMENT

We Expect the Unexpected Solutions for Brokers, Corporates, Insurers, Governments and NGOs. We’re here to support you when the unexpected happens.

With the ever-increasing risk of disease epidemics, terrorism and the need to travel to emerging markets, we’re here to support you when the unexpected happen.

CEGA, a Charles Taylor company, has over 45 years’ experience of delivering joined-up emergency global travel and health assistance and claims management services to many leading banks, insurance companies, government departments and other businesses.

t: +44 (0) 1243 621 007 w: cegagroup.com c: ian.latham@cegagroup.com

61

INTERNATIONAL MEDICAL COST CONTAINMENT | CHARLES TAYLOR ASSISTANCE

4 CHARLES TAYLOR ASSISTANCE GEOGRAPHY: GLOBAL

CEGA began as a family business over four decades ago, and soon evolved to become a leading international travel risk and claims management group, and the UK’s largest independent assistance provider.

HQ: UNITED KINGDOM SECTOR: ASSISTANCE & TPA

In 2015, we reached an exciting point in our history, marked by a management buyout led by our new Group Chief Executive, Alistair Hardie. A year later, we were acquired by Charles Taylor plc: a leading provider of professional services to clients across the global insurance market. With over 3,000 employees across 100 locations in 30 countries, Charles Taylor gives us access to worldwide resources that complement our own global network.

+44 (0) 1243 621 007

ian.latham@cegagroup.com

cegagroup.com

Today, we support some of the UK’s largest insurers, corporate bodies and public sector organisations. The investment continues in our people and products - and in meeting clients’ needs in a changing global travel risk landscape.

Funtington Park, Cheesmans Lane, Funtington, Chichester, PO18 8UE, United Kingdom.

We now have an operational HQ in Chichester and bases in Bournemouth, London and Mallorca, and stick steadfastly to the innovative and entrepreneurial values of a once familyowned business.

SERVICE FEATURES 4 3000+ EMPLOYEES - 100 LOCATIONS - 30 COUNTRIES 4 WORLDWIDE RESOURCES & EXPERTISE 4 INTERNATIONAL MEDICAL ASSISTANCE 4 INTERNATIONAL COST CONTAINMENT

LEARN MORE

4 4 4 4 4 4

REMOTE SITE MEDICAL SUPPORT INTERNATIONAL MEDICAL EVACUATIONS INTERNATIONAL REPATRIATIONS MEDICAL TRANSPORT GLOBAL TRAVEL RISK MANAGEMENT CLAIMS MANAGEMENT

CONTACT US

NEWS

GE_ITIJ-Feb2019sbmd_HR.pdf

1

1/25/19

2:23 PM

Help your members find the best healthcare wherever they are.

Give them to use around the world.

Contact Global Excel at StandbyMDinfo@globalexcel.com or at +1 819 566 8833

HEALTHCARE RISK MANAGEMENT SOLUTIONS globalexcel.com

63

INTERNATIONAL MEDICAL COST CONTAINMENT | GLOBAL EXCEL

4 GLOBAL EXCEL GEOGRAPHY: GLOBAL

Global Excel is a worldwide premium healthcare risk management company, providing services to a broad range of market segments. Our partners trust our expertise in controlling healthcare costs for the management of their claims dollars as well as our ability to provide a superior member experience.

HQ: CANADA SECTOR: COST CONTAINMENT

Global Excel is a privately owned company that services a wide range of clients, including insurers, reinsurers, assistance providers, and third party administrators (TPA). Through these types of clients, we provide services to travellers (leisure and corporate), expatriates, students, major medical / critical care patients and U.S. domestic clients (including private health care, worker’s compensation and occupational health).

+1 819 566 8833

corpinfo@globalexcel.com

globalexcel.com

Our clients come from many different countries and cultures, so we realize the importance of developing true business relationships with them. It’s why we view all of our business relationships from a longterm perspective, as opposed to seeing them as short-term profit centres.

73 Queen Street, Sherbrooke, Quebec, Canada, J1M 0C9.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL HEALTH RISK MANAGEMENT PRO-ACTIVE ASSISTANCE INNOVATIVE DIRECTIONAL CARE PRODUCTS PROVIDER AND NETWORK MANAGEMENT

LEARN MORE

4 4 4 4

MEDICAL CASE MANAGEMENT CLAIMS ADMINISTRATION AND ADJUDICATION REPRICING AND COST CONTAINMENT REPORTING AND CONSULTING

CONTACT US

NEWS

65

INTERNATIONAL MEDICAL COST CONTAINMENT | GMMI

4 GMMI GEOGRAPHY: GLOBAL

GMMI is a leading ISO 9001:2015 & ISO/ IEC 27001:2013 certified provider of medical cost containment, travel assistance and medical risk management solutions designed to set the industry standard for quality customer service, medical management, and competent claims administration worldwide.

HQ: USA SECTOR: COST CONTAINMENT

By applying leading technologies and a consultative approach, we work efficiently and effectively to deliver high value added services that provide our Clients with global solutions for managing medical cases, providing travel assistance and containing medical costs.

+1 954 334 4802

SLynch@gmmi.com

At GMMI we are a proud group of professionals.

Our talented staff is as diverse as the clients who we represent. We are from every corner of the globe, and from many states of the USA. Our own staff speaks over 25 languages on any given day. The most compassionate, caring, dedicated, and innovative team members make GMMI their chosen workplace. are receiving the Right Care (medical management), at the Right Place (i.e. network steerage), at the Right Time (utilization review) for the Right Cost (bill auditing).

gmmi.com 80 SW 145th Avenue, Suite 400, Pembroke Pines, FL 33027, United States.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL COST CONTAINMENT RISK MANAGEMENT SOLUTIONS 25+ LANGUAGES SPOKEN INTERNATIONAL MEDICAL ASSISTANCE

LEARN MORE

4 4 4 4

NETWORK STEERAGE CLAIMS ADMINISTRATION MEDICAL MANAGEMENT BILL AUDITING

CONTACT US

NEWS

THE HEALTHCARE EXPERTS OF THE AMERICAS COST CONTAINMENT | CLAIMS MANAGEMENT | CLAIMS CLEARING HOUSE SOLUTIONS | PROVIDER SOLUTIONS | PAYER SOLUTIONS | CLAIMS FUNDING | 24/7 ASSISTANCE |

Phone: +1 786 618 1080 Fax: + 1 718 847 0533 Website: www.mdabroad.com Email: info@mdabroad.com

67

INTERNATIONAL MEDICAL COST CONTAINMENT | MDABROAD

4 MDABROAD GEOGRAPHY: GLOBAL HQ: USA SECTOR: ASSISTANCE & TPA

+ 1 (786) 618 1080

info@mdabroad.com

mdabroad.com 2999 NE 191st Street, Suite 608 Aventura, FL 33180.

USA.

MDabroad was founded in 2000 with a specific aim: to bridge the gaps between insurers and medical providers in the Americas.

MDabroad offers comprehensive and customized services to meet the distinctive requirements of two main groups: healthcare insurers, traveler’s assistance companies and third-party administrators (TPAs) and healthcare providers.

With its headquarters in Miami, Florida and a highly-trained exclusive service center in Buenos Aires, Argentina, we developed a network of medical providers while we began providing services for world-class insurance and traveler’s assistance companies.

Over the years, MDabroad has developed a role of unquestionable leadership in the healthcare industry as the first facilitator for the financial needs of international health industry payers and hospitals and medical services providers in general. Since 2000, we have managed over $1 billion dollars in the settlement of medical claims between insurers and healthcare providers.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL MEDICAL ASSISTANCE INTERNATIONAL CLAIMS MANAGEMENT RECOVERIES / SUBROGATION INTERNATIONAL CLAIMS REPRICING

LEARN MORE

4 SECURE PLATFORM FOR INTERNATIONAL CLAIMS MANAGEMENT 4 INTERNATIONAL COST CONTAINMENT 4 ADVANCE PAYMENT AND CLAIMS FUNDING

CONTACT US

NEWS

69

INTERNATIONAL MEDICAL COST CONTAINMENT | NEW FRONTIER GROUP

4 NEW FRONTIER GROUP GEOGRAPHY: GLOBAL

New Frontier Group is an independently owned U.S. based International Company established in 2002.

HQ: USA

As an independently owned company, our clients benefit from New Frontier Group’s Executive Team being decision makers who can respond expediently to client inquiries.

All inquires are responded to on the same day. Necessary operational decisions to better serve clients also lie in the hands of the management team whose core focus is customer satisfaction at every level – Policyholders, International Insurers and Assistance Teams.

SECTOR: COST CONTAINMENT

+1 949 429 7130

Condie@newfrontiergroup.com

President and CEO, Ms. Gitte Bach spent over 20 years in the international health insurance industry, as well as holding management positions, as both an Executive and Board Member.

newfrontiergroup.com 27442 Portola Pkwy Suite 350, Foothill Ranch, CA 92610, United States.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL COST CONTAINMENT 360° TOTAL SOLUTION CATASTROPHIC CASE MANAGEMENT URGENT CARE EXPERT

LEARN MORE

4 4 4 4

INTERNATIONAL CLAIMS MANAGEMENT INTERNATIONAL MEDICAL ASSISTANCE INDEPENDENTLY OWNED AND OPERATED OVER 25 YEARS MARKET EXPERIENCE

CONTACT US

NEWS

“iPMI Magazine is an excellent source of in-depth information on our market and useful to a wide range of brokers, customers, insurers and service providers.”

Richard di Benedetto - President - Aetna International

“As an international insurance solutions provider, our focus in the development of the Care & Health plan is to create a product that is a comprehensive and portable solution for the global workforce, leaving individuals free to focus on their careers, wherever these may take them. Care & Health plays an active part in Henner’s international development and we are proud to bring the Henner quality of service to Asia with this new plan, while remaining true to our fundamental ambition of being a partner for life to our clients.” Mr. Charles Robinet Duffo, CEO, Henner Group.

INTERNATIONAL FUNERAL DIRECTORS

There's no substitute for experience

Global Funeral Repatriation Specialist Talk to us, we’re listening

n of Fun ciatio era sso l rs ecto Dir

Nation al A

+44 (0)20 8684 2324

International Travel & Health Insurance Journal

INDUSTRY AWARDS 2016

ANCILLARY ASSISTANCE SERVICE PROVIDER OF THE YEAR

email:info@rowlandbrothersinternational.com

www.rowlandbrothersinternational.com

73

INTERNATIONAL MEDICAL ASSISTANCE & TPA | ROWLAND BROTHERS INTERNATIONAL

4 ROWLAND BROTHERS GEOGRAPHY: GLOBAL

Rowland Brothers International has been providing advice and international repatriation services for over 40 years.

Our reputation and expertise are such that they we have been the official helpline for The National Association of Funeral Directors and its members for 15 years.

HQ: UK SECTOR: ANCILLARY ASSISTANCE SERVICES

Rowland Brothers International repatriation service started in 1971. The family funeral business, Rowland Brothers, established in the 1870s , was asked to exhume and repatriate a Countess to France. Then Senior Partner Tony Rowland was asked to set up a repatriation strategy for a popular tour operator, Intasun, which organised package holidays to Spain.

+44 (0) 208 684 2324

info@rowlandbrothersinternational. com 2000

Rowland Brothers International developed and has since worked with numerous holiday companies, insurance and assistance companies, and international corporations around the world. As our worldwide network grew, so did our connections with international organisations such as Insurance and Assistance companies, the Foreign and Commonwealth Office, the Red Cross, Missing Abroad and the Metropolitan Police.

rowlandbrothersinternational.com 299-305 Whitehorse Road Croydon CR0 2HR United Kingdom

SERVICE FEATURES 4 4 4 4

INTERNATIONAL REPATRIATION SERVICE MULTI-LINGUAL TEAM GLOBAL FUNERAL SERVICES PREPARATION OF THE DECEASED

LEARN MORE

4 4 4 4

PIONEER IN INTERNATIONAL REPATRIATION 4 OVER 45 YEARS EXPERIENCE TRANSPORTATION & FLIGHT BOOKING DOCUMENTATION & CUSTOM CLEARANCE

CONTACT US

NEWS

ADVERTiSE HERE “iPMI Magazine is an excellent source of in-depth information on our market and useful to a wide range of brokers, customers, insurers and service providers.”

Richard di Benedetto - President - Aetna International

“As an international insurance solutions provider, our focus in the development of the Care & Health plan is to create a product that is a comprehensive and portable solution for the global workforce, leaving individuals free to focus on their careers, wherever these may take them. Care & Health plays an active part in Henner’s international development and we are proud to bring the Henner quality of service to Asia with this new plan, while remaining true to our fundamental ambition of being a partner for life to our clients.” Mr. Charles Robinet Duffo, CEO, Henner Group.

INSURANCE TECHNOLOGY

77

INSURANCE TECHNOLOGY | STANDBYMD

4STANDBYMD GEOGRAPHY: GLOBAL

StandbyMD is a worldwide on-demand directional care program for outpatient services. Its unique artificial intelligence methodically analyzes symptoms and accurately assesses health risks to triage patients towards the appropriate level of care.

HQ: CANADA SECTOR: INSURANCE TECHNOLOGY

Healthcare can be accessed through traditional facilities or through alternatives that bring care to the patient’s location.

+1 819 566 8833

StandbyMD is a cost-efficient end-to-end solution that significantly reduces your medical net-paid claims, while providing your members with premium quality medical assistance and personalized service. Online access optionally provides self-service assessments, reducing the call load placed on assistance centers, and wait times for members.

StandbyMDinfo@globalexcel. com0 standbymd.com

StandbyMD’s services are backed up by one of the most extensive networks in the world, including more than 1.5 million vetted medical providers that offer members incomparably easy access to multiple levels of personalized care, regardless of their location and the time of day.

73 Queen Street, Sherbrooke, Quebec, Canada, J1M 0C9.

SERVICE FEATURES 4 4 4 4

INTERNATIONAL INSURANCE MANAGEMENT DOMESTIC INSURANCE MANAGEMENT TRAVEL INSURANCE MANAGEMENT PROVIDER NETWORK MANAGEMENT

LEARN MORE

4 4 4 4

TPA MANAGEMENT DIGITAL PORTALS MOBILE APPLICATIONS CLOUD SERVICES

CONTACT US

NEWS

ADVERTiSE HERE “iPMI Magazine is an excellent source of in-depth information on our market and useful to a wide range of brokers, customers, insurers and service providers.”

Richard di Benedetto - President - Aetna International

“As an international insurance solutions provider, our focus in the development of the Care & Health plan is to create a product that is a comprehensive and portable solution for the global workforce, leaving individuals free to focus on their careers, wherever these may take them. Care & Health plays an active part in Henner’s international development and we are proud to bring the Henner quality of service to Asia with this new plan, while remaining true to our fundamental ambition of being a partner for life to our clients.” Mr. Charles Robinet Duffo, CEO, Henner Group.

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INSURANCE TECHNOLOGY | THINK INSURTECH

4THINK INSURTECH GEOGRAPHY: GLOBAL HQ: FRANCE SECTOR: INSURANCE TECHNOLOGY

+33 1 49 97 80 38

support@thinkinsurtech.com

thinkinsurtech.com 3 rue Joseph Riviere, 92400 Courbevoie, France..

Comprehensive Comparaison Software for Healthcare Insurance to Increase Employee’s Performance, Secure & Protect Your Book of Business.

Optimize Every Touchpoint In The Customer Experience: Complying With GDPR & IDD Is Resource-Intensive, And The Fines Can Be 20% Up To 40% Of Annual Revenue.

Think Insurtech is a trademark of LF FINANCE SAS awarded by Finance Innovation and member of the French tech and dedicated to International Private Medical Insurance (IPMI) & Employee Benefits (EB) Insurances with 36 players in the market.

Think Insurtech is an aggregator; MGA of Private Health insurance technology and provides an end-to-end solution for sales & distribution. Our SaaS platform improves performance, saves time and offers protection regarding EU compliance.

Finally, Think Insurtech is a team of wellknown and recognised experts in international health insurance with market expertise and innovation for a full customer-centric vision.

In-network clinics including, walk-in clinics and urgent care centers.

SERVICE FEATURES 4 4 4 4

DEDICATED SOFTWARE AS A SERVICE IDD & GDPR COMPLIANT DESIGNED FOR BROKERS & INSURERS BOOST SALES AND PERFORMANCE

LEARN MORE

4 REDUCE PRODUCTION TIME, INCREASE PROFESSIONALISM AND ADAPT TO REGULATOR CHANGES 4 FREE TRIALS AVAILABLE

CONTACT US

NEWS

For a healthier journey

International Private Medical Insurance benefits for your employees abroad, with preventative care, wellness tracking and more. Because the better they feel, the further they’ll go.

Call us today to learn more at

+44 (0)20 3907 4922 UnitedHealthcare Insurance dac trading as UnitedHealthcare Global is regulated by the Central Bank of Ireland. Registered in Ireland with registration number 601860.

Registered Office: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.