iPOLICY Magazine Issue 006 October 2016

iP LICY POWERED BY iPMI MAGAZINE | ISSUE 5 | NOVEMBER 2016

IN THIS ISSUE >>

IN FOCUS: JOHN CASEY CEO PACIFIC CROSS INTERNATIONAL IPMI MAGAZINE SPEAKS WITH MR JOHN CASEY CEO PACIFIC CROSS INTERNATIONAL + IPMI MAGAZINE SPEAKS WITH RICHARD DI BENEDETTO PRESIDENT AETNA INTERNATIONAL + ALL THE LATEST INTERNATIONAL PRIVATE MEDICAL INSURANCE PLAN, PRODUCT AND COVERAGE NEWS.

Pacific Cross Insurance Inc. Pacific Cross Healthcare Inc.

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THERE FOR YOUR EXPATRIATE CUSTOMERS. EVEN WHILE YOU SLEEP. Be there for potential customers 24/7 with the new online AppLink quote portal from Cigna. Putting AppLink on your website lets your customers get a price and get the information they need quickly and easily. AppLink. So you can be there for your expatriate customers, all the way.

Learn more at cignaglobal.com/brokers/applink

“Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, and not by Cigna Corporation. Such operating subsidiaries include Cigna Global Insurance Company Limited, Cigna Life Insurance Company of Europe S.A.–N.V, Cigna Europe Insurance Company S.A.-N.V. and Cigna Worldwide Life Insurance Company Limited.

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iPOLICY 006 IN FOCUS IPOLICY SPEAKS WITH MR JOHN CASEY CEO PACIFIC CROSS INTERNATIONAL Mr Casey has a long history in the ASEAN region and is currently in the Philippines. He is currently both President & CEO of Pacific Cross (Philippines) and Chief Executive Officer and Director.

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IPOLICY SPEAKS WITH RICHARD DI BENEDETTO PRESIDENT AETNA INTERNARichard di Benedetto joined Aetna in June 2013 as Executive Vice President with responsibility for the Aetna International business. Aetna International is one of the largest global health benefits organisations.

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DAVIDSHIELD APP AWARDED WINNER OF MOST INNOVATIVE USE OF TECHNOLOGY DavidShield won the prestigious Expatriate Management and Mobility Award (EMMA), recognizing best practice and outstanding contribution in global mobility.

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Discover Aetna International’s NEW Pioneer & Summit global health care plans Choice We provide cover for inpatient and outpatient care, dental treatment and hospitalisation to name a few.

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Isn’t it time your international employees receive robust health care solutions, anytime, anywhere?

LEGAL: © 2009-2016 iPMIM, iPMI Magazine and iPOLICY MAGAZINE is protected by copyright, international treaties and other applicable intellectual property laws and may not Learn more at aetnainternational.com Or call the team on +44 (0) 870 442 2676

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

be copied, distributed, republished or used in any way without the express written permission of iPMI Magazine. All rights reserved.

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iPOLICY 006 IN FOCUS WELLAWAY LIMITED ANNOUNCE LAUNCH OF NEW STUDENT INSURANCE PLANS P42

WellAway Limited is pleased to announce the launch of its latest health program: The International Student Plan for US-Bound students and exchange visitors who hold a J1, J2, F1, F2, Q and M visas.

PACIFIC CROSS INSURANCE DELIVER PERSONAL HEALTH RECORDS TO THEIR INSURANCE CUSTOMERS ACROSS P46

Beginning late 2016, Pacific Cross Insurance Company, will start providing the HealthCare 365 Personal Health Record (PHR) online web app to their insurance clients across Southeast Asia.

GENERALI GLOBAL HEALTH LAUNCHES INTERNATIONAL HEALTH INSURANCE PLAN P50

Generali Global Health, the international health insurance division of Assicurazioni Generali S.p.A., has announced the launch of their Global Choice plan in Hong Kong.

INTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2016 iNTERNATIONAL

ND EXPATRIATE P95A H E A LT H C A R E A N D iNSURANCE 2016

For insurers, agencies, brokers and global companies, keeping up to date about the current and upcoming insurance law in overseas countries is almost impossible. That was, until now.

ON THE FRONT COVER: Mr. John Daniel Casey CEO Pacific Cross International. Mr Casey has a long history in the ASEAN region and is currently in the Philippines. He is

currently both President & CEO of Pacific Cross (Philippines) and CEO and Director of the holding company of his group’s health insurance and related businesses.

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CONTENTS PASSPORTCARD WINS ITIJ AWARD FOR BEST SPECIALIST SERVICE PROVIDER OF THE YEAR | 30 BUPA LAUNCHES NEW INTERNATIONAL PRIVATE MEDICAL INSURANCE (IPMI) PRODUCTS FOR BUSINESSES | 37 HENNER GROUP TARGET GLOBALLY MOBILE EMPLOYEES WITH NEW CARE & HEALTH PLAN | 38 WELLAWAY LIMITED PROVIDES ACA COMPLIANT PRODUCTS WITH OPTIONAL WORLDWIDE COVERAGE | 49 ALPTIS ASSURANCES AND MSH INTERNATIONAL SIGN AGREEMENT ON EXPAT HEALTH PRODUCTS | 54 CIGNA GLOBAL HEALTH BENEFITS® DEEPENS PARTNERSHIP WITH THE HOLLARD INSURANCE GROUP | 57 BELLWOOD PRESTBURY SHORTLISTED IN THE BEST GROUP INTERNATIONAL PMI INTERMEDIARY CATEGORY FOR 2ND YEAR RUNNING | 59 IPMI MAGAZINE NEWS BRIEF | 61 HIGH RISK VOYAGER TRAVEL INSURANCE | 67 BUPA ARABIA LAUNCHES NEW INTERNATIONAL HEALTH INSURANCE PLAN | 69 INTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2016 | 71

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EXECUTIVE INTERVIEWS

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IPMI MAGAZINE SPEAKS WITH MR JOHN CASEY CEO PACIFIC CROSS INTERNATIONAL M r Casey has a long history in the ASEAN region and is currently in the Philippines.

He is currently both President & CEO of Pacific Cross (Philippines) and Chief Executive Officer and Director of the holding company of his group’s health insurance and related businesses in, Thailand, Indonesia, The Philippines and Vietnam.

specialised in financial services.

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His qualifications include a Throughout much of the 1990s Bachelor of Arts majoring in he worked with a major Economics at Macquarie University international Australian life in Sydney and a MBA from the insurance and fund management University of Technology in business in both Australia and Sydney. the Asian region. Prior to that, he worked with one of the major John is active in many Australian Banks in establishing organizations and clubs. He sits the pioneer bancassurance on the Board of a number of businesses in Australia, which businesses and organization Prior to his current appointment, subsequently established a fund and is past president of the he was President of a US life management business and Australian New Zealand Chamber insurance company in the financial planning advisor network. of Commerce (ANZCHAM) in Philippines. Aside from directly the Philippines. building a significant health John started his career with insurance company in the a global life insurer in Australia Philippines, he is focused on a and subsequently helped establish long term business plan for the and grow a life insurance group to establish a common subsidiary of one of Australia’s branded ASEAN specialist health Health Funds. insurance business across the region in line with ASEAN His expertise is in financial economic integration. services and he has vast experience in life and non-life insurance, In 2001 and 2002 he was funds management, personal principal consultant & practise financial planning and banking leader for an international services in Australia and across consulting practise which the region.

EXECUTIVE INTERVIEWS

Please introduce yourself and background in the International Private Medical Insurance industry: John Casey: I am the President & CEO of Pacific Cross Insurance & Pacific Cross Health Care in the Philippines and CEO of Pacific Cross International, the group holding company, so I have regional, strategic and operational responsibilities. We have operations in Thailand, Indonesia, Vietnam and the Philippines as well as additional third party administration entities in other jurisdictions. Our goal is to establish and build an ASEAN common branded health and travel insurance business, to become market specialists and a serious competitor in international and local health insurance.

In the early 2000s, I worked with an international consulting firm which specialized in financial services. I then joined the Pacific Cross Group. Throughout much of the 1990s, I worked with a major international Australian life insurance and fund management business in both Australia and the Asian region. Prior to that, I worked with a major Australian bank in establishing the pioneer bancassurance business in Australia. Health insurance has always been a significant part of my financial services focus experience, which included time

with one of Australia’s major health insurance in most countries, health funds. let alone regulations governing the industry and products. Health Prior to my appointment to insurance products and services Pacific Cross, I was the President development is a direct reflection of a US Life Insurance Company of the demand from expatriates in the Philippines. and local markets. Of course, a country’s capacity to provide I was born in Asia and spent health insurance solutions my formative years in the reflects its stage of development, Philippines and Singapore and hence the current explosive have spent more than half of growth and proliferation of my life in Asia. All my university competition. The expatriate and postgraduate studies were demand has always been there, completed in Australia. My work but the delivery of solutions has experience in Australia comprised over time, become hybrid, equal time in Sydney and combining expatriate and local Melbourne covering a whole solutions. Products are wide range of insurance and financial ranging and becoming complex. services, as mentioned.

Customers are more demanding as they become more informed.

Pacific Cross International is a Regulators are more involved holding company for the Pacific and “connected”, both with Cross Group of Companies. The other regulators and with the Group has provided health companies they supervise. The insurance in Asia for decades. greater demand generally, is How has the industry developed local, not expatriate, although over that time?

IPMI is sold in greater volume more than ever, particularly in John Casey: Yes, Pacific Cross the last few years as technology International, in various guises, is playing a major role. It is an has been around in Asia Pacific enabler (operational platforms, (and providing market leading increasing business competencies health cover to thousands of and services), a distribution customers) since the 1970’s, channel (internet accessibility, although one of the insurance chat rooms, mobile apps) and companies we bought has a 65 a support service for brokers year history. and other distributors and, very importantly, for clients.

Over time, the industry has seen many changes. In the very early days, there was no or little

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Global mobility and travel risks are changing. Duty of care is now a legal and moral obligation.

What role does IPMI play when looking after the healthcare and lives of expatriates, business travellers and tourists?

across the region. As a baseline, all international insurers must adopt the highest standard and apply these consistently across jurisdictions.

In respect of IPMI, there is a wide range of benefits, definitions, policy provisions and wording, pricing and underwriting differences. This is no different from other parts of the world, although in many developed countries medical insurance contracts are becoming more standardized, driven by regulatory and market demand. Of course, IPMI products must adapt to changing requirements. The challenge for providers of IPMI is to “understand locally and deal internationally”. It becomes increasingly complex in dealing multi country. Nevertheless, products and benefits must reflect market demands and needs. At the same time, clients and distributors also have to assume similar duty of care in relation their own responsibilities when dealing with IPMI.

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seem almost every day we see new treatments and practices which would not have been available only a few months before. We have to keep up with that and ensure that we are able to maintain comprehensive cover for our clients whilst ensuring reasonable pricing.

That’s the challenge and it keeps life interesting! One of the new issues that insurers are grappling with is the emergence of the very high cost of selected drugs, implants and other treatments, so it is not just the high cost of medical inflation. Insurers have to deal with growing numbers of medical treatments and protocols which are not necessarily generally recognized and accepted in different countries. Should these treatments be covered or not?

John Casey: Global mobility and travel risks have always been with us, but yes the nature of some of the risks has changed or become more complex. There are also simply new types of risk we all now have to deal with, be they new health risks or safety issues. The speed with which IPMI products deal with change and uncertainty will be key, as will ensuring IPMI products remain viable for the insurance provider. Historically, some insurers have been successful, although there have also been mistakes and failures. More and more, products are reflecting At the same time, costs are local and regional requirements driven by inefficiency, differences for travelers and expats. The in markets across the whole launch of our ASEAN plan is a delivery chain, dishonesty and recent example of a product complex claims adjudication. solution that solves a new The insurer’s experience in demand for lower cost IPMI for markets is critical to success. the region.

Does medical, health and travel insurance cover require Duty of Care is increasingly reinvention in 2016, to mitigate a major issue for all insurers new risks that pose major and regulators are holding threats? insurance companies and brokers to a much higher standard than John Casey: Products always ever before, but we all have to require change, although the acknowledge that there are fundamentals of the products major regulatory differences available are sound. It does

EXECUTIVE INTERVIEWS

The Pacific Cross Group provides travel insurance for a lot of people in Southeast Asia – whether within their own countries, or overseas. Can you tell us more about your travel business?

John Casey: Yes, we cover a large number of customers in our different operations in Asia Pacific. In 2016, we issued more than 150,000 Travel Policies for individual, family and group travelers. That translates to hundreds of thousands of travelers in 2016 alone.

Our products provide worldwide coverage or just local, depending upon country. We have different plans to suit different types of travel – whether one is traveling within one’s countr y, or internationally. With technology and with travel becoming more affordable, we have also ventured into selling our travel insurance online to make it more convenient for people to buy our products.

We have received a very positive response in this area. We make sure our plans offer benefits that can give our clients peace of mind, wherever they are.

There is an inevitability that, as travel insurance is essentially a commodity product, simplification and ease of sale using technology is essential for any insurer to compete and grow.

You have operations in key

Southeast Asian countries.

What is the medical insurance culture like in the region and how well adopted is IPMI?

good decisions, and to act as a “devil’s advocate” to test ideas.

Our nominal head of fice infrastructure, when combined with our ‘street smart’ country Each country in which we operations, enable us to act operate is different in a number quickly. of ways, and is substantially driven by the medical services Within each of those markets, infrastructure and market I would say that IPMI has been development. Demand is ever well established and expanding. present but affordability is the issue. Most medical treatment The IPMI business is complex is self or family funded and is crossing physical, cultural and culturally accepted. However, perceptual borders. Laws and we all know how difficult this regulations can change overnight can be. In new developing for expats and those insurers markets with relatively small covering them. What big foreign investment and participation, challenges are you currently IPMI tends to be available to facing? limited numbers of expatriates.

With development, this expands John Casey: With regulators the to a growing number of expatriates challenges are always related and local clients. Our products to prudential risk management and services tend to follow (financial reporting, capital market development and our adequacy, whether a company country heads are well equipped can meet risks and pay claims) to plan and serve their markets. or operational risks (agency controlling, distribution channel For example, and this is very management, operational and much a positive – each of our sales practices guidelines). The country managers has many issue depends upon whether or years in their market, and many not IPMI products are locally years more in the industry. That issued or issued under an offshore allows us to give them the ar r angement . O f f shore freedom of movement to make arrangements are generally not decisions, launch products and country tailored as locally issued conduct operational practices products. which are tailored to their individual markets. My role is Pacific Cross is well equipped to ensure that they have the to deal with the challenges. The support that they need to make great thing about having a very

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to the table. The biggest challenge is always the customer – how can we give them what they want, provide what they need and when they need it.

One of the most common topics we hear about is the cost of International Private Medical Insurance premiums. How will the cost of IPMI change in the coming years and what are the key drivers?

John Casey: The key drivers of costs are usually hospital and treatment costs. Our businesses run cost effective models, and we continue to invest in technology to improve efficiency. Major costs are largely about treatments and medicines. These days, overutilization is not widespread, although there is an increasing trend in key hospitals to follow certain treatment protocols that will increase insurer costs. There is also some dishonesty at various points of the sale and medical service cycles, depending upon market.

With careful management and strong hospital partnerships in a number of countries, we feel comfortable that we can respond to the cost challenges through the next years in a way that keeps our products and services readily available to our customers at all times.

Insurers are re branding as global health services companies.

Insurance is a given. What opportunities exist?

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platforms using technology to those markets where technology is core to daily life. There will be an explosion of business once the relatively younger move John Casey: Yes, that is correct into their next life cycle stage, and it is a function of the growing where medical insurance becomes demand for health insurance a critical need. Exciting times and health is an automatic ahead. corollary need to life insurance.

Any client financial needs analysis Insured’s demand quick and will identify a range of health easy access to healthcare and health related needs – so services overseas. How do you the opportunities are clear. provide quality of service?

Indeed, we use a medical needs analysis to assess potential client John Casey: We try to ensure requirements. From a practical quality in a number of ways. perspective, details collected We benchmark ourselves against from a standard life insurance the market and our competitors. application provides a wealth We successfully negotiate and of information for assessing and implement good deals with our underwriting for health insurance. partners (hospitals, emergency Consequently, life insurers have service providers, distribution a great opportunity to package partners). We have made lifetime health with life insurance Customer Focus one of our key to provide full lifetime protection. goals and differentiators. In Pacific Cross Philippines, for I expect there will be many example, we recently set-up a new players looking to invest Client Experience Division. That in all or part of the medical Team’s role is to evaluate how insurance delivery chain as the we serve our clients, and to model becomes more complex. keep looking for ways to improve I think the core business models our service quality. At the same will remain although insurers time, it is difficult for medical will increasingly participate in insurance to maintain high or retreat from parts of the ratings for service, as this is delivery chain. The business significantly affected when an model for health insurance, its insurer denies a claim. This is distribution channels, products often due to limited understanding and customer access points will of product. rapidly change as we rapidly Our country CEOs have around integrate our sales, service 150 years of combined experience

Pacific Cross is more than just insurance. Pacific Cross provides peace of mind.

Pacific Cross Insurance brings over 65 years of experience in the health and travel insurance industry to clients throughout Asia.

STANDARD INTERNATIONAL PLANS

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in a variety of markets and operational positions. Our smaller size allows real sharing of knowledge and experiences, and a deeper understanding of what it means for each country.

That allows us to make things happen quickly with fewer mistakes, and we believe no other company of our size shares this unique position.

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Finally, if you could live anywhere a lot of me – and continue to in the world, at land or at sea, be somewhere and doing where would it be? something where I hope I can still add value.

John Casey: Well, the safest answer (because they will read this undoubtedly) would be to say that I will be happy wherever my family may be. But I would hope to influence that strongly, now and in the future.

What role does your provider I have loved the many years network play and how do you we have spent in Asia Pacific go about expanding your and in particular the Philippines, network? where we have grown a love of the country and its people. We John Casey: Our provider network have many friends here – moving is key to our success. Whilst we away would be impossible. have many long-term relationships within that network, we are In the end, as I look forward, always looking for improvements. I would say that I will (like many Key to success these days is the older people) graduate to my use of technology as a service ancestral home, which in my enabler – mobile applications, case is Australia. My kids are providing information and data making great lives for themselves analysis, keeping us in contact in Melbourne – it’s a beautiful with our large and diverse and alluring city, and as you customer group. would expect we would want to be near them as they settle The Pacific Cross Group there. requires service providers who are capable of flexibility and But I will always have an change as we build new and active participation somehow, better ways of serving our in this fascinating business, customers. which keeps me back often to the Philippines, and my many friends in Asia Pacific. And in the future, with faster airplanes and easier travel options, they can continue to expect to see

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EXECUTIVE INTERVIEWS

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IPMI MAGAZINE SPEAKS WITH RICHARD DI BENEDETTO PRESIDENT AETNA INTERNATIONAL Please introduce yourself and background in the International Private Medical Insurance industry:

Aetna has a global workforce of almost 50,000 with over 1,100 dedicated Aetna International employees spread throughout the United States, Europe, Asia, Richard di Benedetto: I’ve spent Africa, and the Middle East. much of my career in the healthcare industry. Prior to We are committed to growing Aetna International, I served as and evolving our business around chief executive officer at the world. Our goal is to continue Euromedic International, a this growth both organically leading European private medical and through the addition of new services provider of diagnostic strategic partnerships that allow services, laboratories and cancer us to provide the best possible treatments. Before Euromedic, benefits solutions to expatriates I spent 15 years with GE Healthcare and local nationals. in a variety of roles, most recently as president and CEO of their You are responsible for the Eastern and Africa Growth continued profitable growth Markets. and expansion of Aetna’s iPMI business. What’s the plan?

I joined Aetna in June 2013 as Executive Vice President with Richard di Benedetto: At all responsibility for the Aetna levels of the organisation we International business. Aetna work to empower our members International is one of the largest to live healthier lives. It’s this global health benefits organisations, philosophy that drives everything delivering health and wellbeing we do and helps to differentiate services to more than 700,000 us in a competitive market. Our members around the world. aim is to help members achieve

health and financial security by providing easy access to costeffective, high-quality, health and wellness services.

As a result, we have evolved into more than a health insurance company, aligning wellness and protection with a personal service capability to set a new benchmark for the international private medical insurance industry in supporting the health of members globally.

In parallel with the continuous development of affordable and integrated healthcare solutions for expatriates and local nationals, we are focused on building new distribution channels and local partnerships to reach the expanding expatriate and wealthy local national populations.

EXECUTIVE INTERVIEWS

Aetna International launched two global health care products at the end of last year. Can you walk us through the features and benefits of this product suite?

Richard di Benedetto: Our core healthcare products are called Aetna Pioneer and Aetna Summit.

Aetna Pioneer is aimed at individuals and families with Aetna Summit supporting members on employer-sponsored plans. The modular products offer five base plan levels - Aetna Pioneer/Summit 1750, 2500, 4000, 5000 and 5000+. Overall annual benefits range from USD 1,750,000 to USD 5,000,000.

All plans provide full cover for inpatient treatment, cancer care, and emergency medical evacuation as standard. Higherlevel plans offer increased benefits including management of chronic conditions, compassionate visits by family members, dental and vision. In addition, outpatient treatment is paid in full under Aetna Pioneer/Summit 5000.

Members, depending on their plan type and level, can access a range of benefits that support their personal health and wellness goals: • A ‘Healthy Behaviours’ premium discount for individuals with a track record of healthy living,

that grows with each year of For brokers this means peace healthy behaviour up to a of mind. Every day we work maximum of 25% off of premiums; hard to improve what we do and brokers know that we have • Country risk information and the depth of cover and deep personal safety protection seated service capability that from specialist crisis management places their customers in safe company, red24; hands.

• Support from Aetna’s Care and Response Excellence (CARE) team to assist members with any-thing from pre-authorisations to evacuation management to hospital navigation and condition management programmes, like cancer and diabetes; • An Employee Assistance Programme with telephone counselling support and other benefits, for members on company sponsored plans; and • Access to a secure member website and mobile app.

Although risks have changed, medical inflation and the costs of employee benefits remains a number one concern. How will the cost of international private medical insurance rise in the next 5 years and why?

Richard di Benedetto: Medical inflation is a challenge for the IPMI industry and the paying customer. Aon recently reported a global medical trend rate of 8.75% for 2015 and 9.1% for 2016 and the annual increases in medical inflation around the world will inevitably affect IPMI premiums.

The recent Aetna International video says Aetna International Precisely how far premiums is pioneering positive change. will rise each year is difficult to What does that mean for 1. tell. Medical inflation can be insureds 2. brokers? countered, to an extent, by provider networks where set Richard di Benedetto: Pioneering rates for procedures are prepositive change is about shaping agreed for a period of time and Aetna International so that our insurers can also use technology members have the freedom to to improve efficiency. Wellness live the lives they want to, programs can help to reduce knowing that we will be there claims and ease the pressure to support their healthcare on premiums by improving the needs wherever they are in the overall health of member world. populations.

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Global brokers, agents and independent financial services advisers are all looking at innovative new protection products that can compliment their existing portfolio. What can Aetna International provide?

Richard di Benedetto: The Aetna Pioneer and Aetna Summit products present an innovative and versatile approach for those looking to provide clients with a global, comprehensive healthcare solution.

The plans can be tailored to meet individual needs and give customers the confidence of knowing that their cover will adhere to local compliance requirements. Employers can provide different plans for different groups of employees within the same policies. This could mean setting up categories of employees working in different countries to provide levels of cover that make sense for each group.

Aetna Pioneer and Aetna Summit are integral to Aetna International’s evolution into more than a health insurance company, aligning wellness and protection with an unparalleled personal service capability.

require value. How does Aetna International add value?

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to first class medical facilities across the world and can cater for those who specifically want Richard di Benedetto: At all the option of receiving treatment levels of the organisation we within the USA. The close ties work to empower our members with our parent company, Aetna to live healthier lives. It’s this Inc., enable us to offer our philosophy that drives everything members extensive choice with we do and helps to differentiate access to a network of over one us in a competitive market. Our million medical providers in the aim is to help members achieve USA. health and financial security by providing easy access to cost- Last and not least, what do you effective, high-quality, health think of iPMI Magazine? and wellness services.

Richard di Benedetto: iPMI Over the next 5 years, which Magazine is an excellent source geographic markets will represent of in-depth information on our your core strategic focus, and market and useful to a wide why? range of brokers, customers, We have a broad geographical insurers and service providers. reach, providing healthcare benefit solutions to members in almost 200 countries. Our operations can be found in UK & Europe, Middle East & Africa, Americas and Asia and we expect to enhance our presence across all regions during the next five years.

Post Obamacare, on the topic of geographies what challenges are insurers facing when it comes to insuring US citizens and employees outside of the USA? Aetna International is well placed to serve the healthcare needs of US citizens living and In 2016 insurance is a given. working around the world. Our Expats, mobile and remote international private medical employees and travellers all insurance plans provide access

FEATURED IPMI NEWS

4 IN THE PICTURE: Sharon Haran, CEO of PassportCard receiving the award from Joe Mason, CMO at Allianz Worldwide Partners.

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PASSPORTCARD WINS ITIJ AWARD FOR BEST SPECIALIST SERVICE PROVIDER OF THE YEAR FEATURED | Tuesday, 08 November 2016

4PASSPORTCARD IS UK BASED AND A JOINT VENTURE BETWEEN WHITE MOUNTAINS INSURANCE GROUP AND DAVIDSHIELD.

P

assportCard is delighted to win two awards for distinguished achievements in 2016: The Best Specialist Service Provider and The Best Marketing Campaign of the Year at the glittering awards ceremony of the International Travel & Health Insurance Journal in Berlin.

The judges commented on winning the Best Specialist Service Provider Award, “This is an exciting innovation which could have a considerable impact on the travel claims industry.”

In regard to the Best Marketing Campaign of the Year Award, the judges added: “This award is for recognition of innovation, creativity and best practice in delivering a successful marketing campaign”.

Sharon Haran, CEO of PassportCard said, “We are proud to receive these awards and the industry’s appreciation for our innovative

and disruptive solution. This past year has been remarkable for PassportCard, as an increasing number of German and Canadian travelers are recognizing the benefit of our new approach at their moment of truth. In conjunction, our Israeli operation has successfully reached a prominent market position”.

PassportCard operates in Germany and Canada in collaboration with Allianz Global Assistance. The Company enables claims to be paid within minutes, with no outof-pocket expenses and no need for paperwork. PassportCard’s fully digital and streamlined process is facilitated by its sophisticated Big-Data algorithms and a global payment platform.

About PassportCard PassportCard is UK based and a

joint venture between White Mountains Insurance Group and DavidShield. The Company franchises its unique solutions to major travel insurance and medical assistance companies worldwide.

PassportCard’s distinctive offering has won several industry prizes and most recently elected as one of Medici’s EMEA Top 7 InsurTech StartUps. l

FEATURED IPMI NEWS

4 IN THE PICTURE: Ilan Gat, CEO, DavidShield, Accepts Winning Award for Most Innovative Use of Technology in Global Mobility at the Forum of Expatriate Management APAC Summit 2016.

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DAVIDSHIELD APP AWARDED WINNER OF MOST INNOVATIVE USE OF TECHNOLOGY IN GLOBAL MOBILITY FEATURED | Wednesday, 21 September 2016

4THE ONLY HEALTH INSURANCE APPLICATION TO AUTHORIZE PREPAID MEDICAL EXPENSES AND WITHIN A MINUTE.

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avidShield won the prestigious Expatriate Management and Mobility Award (EMMA), recognizing best practice and outstanding contribution in global mobility, at the FEM APAC Summit held at the Orchard Hotel in Singapore on September 8, 2016.

DavidShield, a privately-held Managing General Underwriter and Administrator (MGU/MGA) and a leader in expatriate health insurance, announced today that its DavidShield App – the only health insurance application to authorize prepaid medical expenses and within a minute – won the award for “Most Innovative Use of Technology in Global Mobility” at the FEM APAC 2016 Summit.

The DavidShield App, used in conjunction with the DavidCard,

a personal magnetic card linked to a Visa or MasterCard infrastructure, provides members with a unique platform for obtaining a wide range of medical services, including receiving prepaid funds for medical needs. The technology eliminates the need for PPO/network arrangement s, claims for reimbursements, multiple receipts and all the other inconveniences associated with current global health care delivery systems. It is a cashless and borderless solution used for accessing medical services in over 95 countries worldwide.

The revolutionary app also utilizes Big-Data and analytics tools to produce a ranking based search engine, providing members with access to a social review and rating system of medical providers

across the globe. The system’s analytic tools also allow for advanced detection of claim fraud.

“We are honoured to receive the EMMA award. The acknowledgement validates our concept of delivering hassle-free healthcare through innovative technology solutions,” said Ilan Gat, CEO of DavidShield.

“With the DavidShield App, our members receive prepaid medical funds within one minute and are given full autonomy in making informed decisions about their healthcare. The app’s integration of a social rating system sets precedent in our field by providing members with real-time knowledge to assist in their selection of a medical provider.” l

FEATURED IPMI NEWS

AETNA INTERNATIONAL DECLARED RUNNER-UP IN ‘EMPLOYEE BENEFITS SERVICES PROVIDER OF THE YEAR’ AWARD FEATURED | Tuesday, 27 September 2016

4LEADING HEALTH CARE INSURER DECLARED A RUNNER-UP OF THE “EMPLOYEE BENEFITS SERVICES PROVIDER OF THE YEAR” AWARD AT FEM.

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etna International has been declared a runner-up of the “Employee Benefits Services Provider of the Year” award at the Expatriate Management and Mobility Awards (EMMA) in Singapore.

Aetna International was selected as the runnerup after a rigorous study from a panel of global mobility experts from established multinational corporations, including Morgan Stanley, Boeing and Accenture.

FEM Events Director, Sally Martin, said, “Our judges were very impressed with the case studies Aetna presented which showed very distinct and measurable results of how they have helped their customers manage their health plans. Aetna International is a deserving runner-up of the ‘Employee Benefits Services Provider of the Year’ Award.”

Derek Goldberg, managing director of Aetna International for Southeast Asia and Hong Kong, said, “We are delighted with our win and we are

happy we’re on the right track of providing customers what they need. We will continue to work closely with our customers to understand their needs and make sure we continue to meet and exceed these.”

As a global health care service provider, Aetna International is focusing its efforts on building a healthier world through better, simpler access to quality and affordable care.

After acquiring a competitor in 2014, the group had two product portfolios, two system platforms and two service models. It needed to simplify this by consolidating into a single operating model while ensuring its product offerings would sufficiently meet the needs of its expanded customer base.

It has also leveraged on technology to streamline its claims processing as well as using it for customer communication.

The results are reflected in its claims experience; with a strong focus on speed and accuracy,

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“Aetna International has achieved significant milestones during 2015: completing the integration of InterGlobal into the Aetna business; evolving its customer-centric service model; launching a new global product suite, and now moving to a single location.”

David Healy, General Manager for Europe Aetna International

offering customers assurance, which is a key element of what a benefits provider should do.

The judges said Aetna International had placed much emphasis on engaging with its customers, which included initiatives such as providing round-the-clock customer service and ensuring that most of its customers’ needs are resolved in the first call.

Customers appreciate this new focus, which reflects an exceptional satisfaction rating of Aetna’s service.

The event was held at the Orchard Hotel, located in the heart of Singapore’s busy Orchard Road area, and was well attended by industry leaders from the global mobility industry. The move brings Aetna International’s UK-based broker and member servicing teams together in a single, state-of-the-art business location, together with all other functional teams. Aetna International now has approximately 200 staff working in its Farnborough office.

“Aetna International has achieved significant milestones during 2015: completing the integration of InterGlobal into the Aetna business; evolving its customer-centric service model; launching a new global product suite, and now moving to a

single location,” said David Healy, General Manager for Europe at Aetna International.

“These developments mean that our major servicing units will be able to work seamlessly together to provide for our brokers and members a more personal, higher-touch experience of dealing with Aetna International.”

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide.

One of the largest providers of international private medical insurance (iPMI), Aetna International serves more than 700,000 members worldwide, including expatriates, local nationals and business travellers.

Its global benefits include medical, dental, vision and emergency assistance and, in some regions, life and disability.

Aetna International also offers customized technological and health management solutions for health care systems, government entities and large employers to improve people’s health, enhance quality of care and contain costs. l

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BREAKING NEWS

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BUPA LAUNCHES NEW IPMI PRODUCTS FOR BUSINESSES FEATURED | Tuesday, 18 October 2016

4FOUR NEW IPMI PRODUCTS: BUSINESS SELECT, BUSINESS PREMIER, BUSINESS ELITE AND BUSINESS ULTIMATE

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upa Global has launched a new range of tiered international private medical insurance (IPMI) products available to UK businesses.

The new Business Health Plan range is designed for companies that need to offer premium international cover for specific areas of their workforce or need a richer offering for key employees.

The four new products - called Business Select, Business Premier, Business Elite and Business Ultimate - are tiered on coverage and price based on the findings from extensive customer insight. They offer rich cover and benefits to meet the needs of globally mobile and globally minded businesses and their employees. Customers will also have access to Bupa’s global network of international healthcare professionals.

Sheldon Kenton, Managing Director, Bupa Global said, “The demands of both companies and their employees are changing as businesses are becoming more global and their employees are

travelling more often. We also know that no two businesses are the same and some need a richer offering for key employees. That is why we worked closely with our customers to develop this new range of products and ensure that they meet the needs of globally mobile and globally minded businesses. With the new tiered range, it is now easier for companies to choose the right health plan for their employees’ specific needs.”

The new Business Health Plans are designed to cover all-round health protection for the mind as well as the body. The Business Health Plans provide employees with 24/7 cover, wherever they are in the world*.

Commenting on employee health and wellness, Kenton said, “This has become an important way for businesses to look after their people, for two main reasons.

First, employees now increasingly expect their employer to play an active role in their health and wellbeing. Companies in turn are

looking to their health insurance providers to help deliver programmes and initiatives.

“Secondly, in a particularly competitive market, businesses are looking at how they can differentiate their offer to employees.

Providing rich, global healthcare cover can help a business in attracting and retaining key talent.”

Bupa Global’s new IPMI plans offer a range of health and wellness features and enable businesses to offer a richness of international cover for key employees. At the same time companies can provide other employees with domestic cover from Bupa UK. Together, Bupa can meet the healthcare needs of an entire business. l

BREAKING NEWS

“As an international insurance solutions provider, our focus in the development of the Care & Health plan is to create a product that is a comprehensive and portable solution for the global workforce, leaving individuals free to focus on their careers, wherever these may take them. Care & Health plays an active part in Henner’s international development and we are proud to bring the Henner quality of service to Asia with this new plan, while remaining true to our fundamental ambition of being a partner for life to our clients.” Mr. Charles Robinet Duffo, CEO, Henner Group.

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HENNER GROUP TARGET GLOBALLY MOBILE EMPLOYEES WITH NEW CARE & HEALTH PLAN FEATURED | Monday, 26 September 2016 04:48

4INTERNATIONAL MEDICAL COVERAGE SOLUTION FOR GLOBALLY MOBILE EMPLOYEES IN SINGAPORE.

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okio Marine Life Insurance Singapore Ltd. (TMLS) has strengthened its partnership with Henner Group with the joint launch of a new international medical coverage solution for globally mobile employees in Singapore.

Developed in recognition of the 25% increase in talent mobility levels over the last decade and the changing form of global assignments, such as short-term and project-based job postings, the new Care & Health plan aims to address the uncertainty faced in seeking medical insurance assistance in new and foreign markets. The plan will provide globally mobile employees with comprehensive medical insurance coverage when they relocate to Singapore, when they are reassigned to other markets and while they are travelling overseas. “ To day ’s world is more interconnected than ever before,

and employees with cross-border experience and skill sets continue to be highly sought-after. Singapore has one of the most globally mobile workforces in Asia, not only as a top destination for expatriate employees but also as a market where multinational corporations develop local talent for international assignments,” said Mr James Tan, CEO of TMLS. “As part of our efforts to contribute to a safe, secure and sustainable global society, TMLS constantly explores meaningful propositions to meet the needs of our customers and business partners. The new Care & Health plan will support this valuable mobile workforce throughout their life journeys across the world, and we are extremely pleased to be partnering Henner to provide this exciting new offering.”

For globally mobile employees, a key consideration when selecting

a medical insurance plan is portability, which provides certainty in the event of changes to their employment status or country of residence.

The new Care & Health plan addresses this consideration by allowing employees covered under the plan to switch to an individual solution without an underwriting requirement, when they leave an employer or group plan after two years. l

THE PRICE O

www.pacificcrossinternational.com

ACQUIRED SPONDYLOLISTHESIS

Hong

$19,718 USD

Thailand

HEMORRHOIDS

Vietnam

$1,245 USD

Malaysia

Singapore

ANTERIOR CRUCIATE LIGAMENT INJURY

$21,080 USD

Indonesia

OF MEDICAL CLAIMS MALIGNANT NEO PROSTATE

g Kong

$41,682 USD

ASIA

Philippines HYPOSMOLALITY/OR HYPONATREMIA

$46,207 USD

FRACTURE DISTAL RADIUS OT CLOSED

$1,473 USD

a MALIGNANT NEOPLASM FEMALE BREAST

$3,241 USD

BREAKING NEWS

WELLAWAY LIMITED ANNOUNCE LAUNCH OF NEW STUDENT INSURANCE PLANS

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FEATURED | Monday, 26 September 2016

WellAway Limited is pleased to announce the launch of its latest health program: The International Student Plan for US-Bound students and exchange visitors who hold a J1, J2, F1, F2, Q and M visas.

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he International Student plan program meets and exceeds University and US Visa requirements.

In addition to online enrolment with instant purchase, students may obtain their certificate of coverage and ID card following three easy steps.

Health insurance in the US is among the most expensive in the world. That’s why WellAway made its International Student plan affordable while allowing students to be covered and have access to quality and cost-effective health solutions. This program provides medical services through an open-access provider network of over 1.1 million healthcare professionals.

WellAway Limited is eager to have as many students as

possible to get access to affordable health insurance while in the U.S. Likewise, WellAway offers member services in a variety of languages via its multicultural call-center.

WellAway is a leading advocate of expatriate support for individuals, families, employees and international students.

WellAway Limited will be offering very competitive prices for students plans in all part of the world including Europe and The Americas. l

BREAKING NEWS

PACIFIC CROSS INSURANCE DELIVER PERSONAL HEALTH RECORDS TO THEIR INSURANCE CUSTOMERS ACROSS SOUTHEAST ASIA

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FEATURED | Monday, 26 September 2016

Beginning late 2016, Pacific Cross Insurance Company, will start providing the HealthCare 365 Personal Health Record (PHR) online web app to their insurance clients across Southeast Asia.

“The HealthCare 365 partnership gives Pacific Cross a unique opportunity to provide clients with a product that is not available from other insurance providers,” said Brenda Hancock, PCIL Board member. “The PHR app creates a way for our clients to take charge of their personal records and by doing so create a better relationship with caregivers, such as hospitals and walk-in clinics, improving triage and accuracy of diagnosis which leads to time and money savings for both clients and Pacific Cross.”

HealthCare 365 provides health management tools that enable patients to better manage and organize their care based on conditions, providers, appointments,

results, and other factors. For those client s who are managing chronic conditions or who have other health issues, the HealthCare 365 PHR, provides the basis for the client to start an on-going relationship with a team of nurses and administrative support s t af f, that wi th permission, can access the PHR and help facilitate more efficient health provider teamwork and collaboration.

“It can be overwhelming for individuals to keep track of all the details surrounding their healthcare issues,” says Skip Schwartz, Chief Executive Officer of HealthCare 365. l

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The top three reasons for expatriate relocation are as follows: 01 Education 02 Employment 03 Relationship

Keeping You Well, While You’re Away.®

WellAway®

Keeping You Well, While You’re Away.®

 +1 441 296 0651  info@wellaway.com  www.wellaway.com

WellAway is a managing general underwriter specialized in worldwide expatriate healthcare.

WellAway is proud to underwrite the only ACA compliant expat solution offered in the international market.

BREAKING NEWS

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WELLAWAY LIMITED PROVIDES ACA COMPLIANT PRODUCTS WITH OPTIONAL WORLDWIDE COVERAGE Monday, 08 August 2016

4HEALTH INSURANCE PRODUCTS THAT MEET US HEALTHCARE REGULATIONS AND OFFER WORLDWIDE COVERAGE.

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s part of its ongoing commitment to make it easy for expats to stay healthy and safe, WellAway Limited (www.wellaway.com) now offers health insurance products that meet US healthcare regulations and offer worldwide coverage.

The Affordable Care Act (ACA) mandates that expats planning to spend more than 11 months in the US must be covered by an ACA compliant health insurance plan in order to avoid paying tax penalties. In response to newly implemented US regulations, WellAway® launched the New American plan to accommodate expats relocating to the United States of America.

“We saw a need for a product that would service our global citizens.” said Griselle Chernys, CEO for WellAway Limited. “While they may call the US home for an extended period of time, they do travel and need coverage elsewhere.

Our goal was to make it easy with one plan.”

New American is an ACA compliant health insurance product that also offers worldwide coverage. Members receive comprehensive medical coverage including maternity benefits.

All WellAway plans also include emergency evacuation and repatriation. Members can choose to expand their coverage beyond the US with ACA+ optional worldwide coverage and further enhance their policy with benefits that include: vision and dental, life and disability, kidnap and ransom, and terrorism.

WellAway® offers the most complete health coverage for expatriates worldwide paired with white-glove ConciergeCare service that delivers reliable member support and is available in more than 180 countries.

For more information, please contact WellAway Limited at info@wellaway.com l

BREAKING NEWS

GENERALI GLOBAL HEALTH LAUNCHES INTERNATIONAL HEALTH INSURANCE PLAN IN HONG KONG

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FEATURED | Thursday, 14 July 2016

Generali Global Health, the international health insurance division of Assicurazioni Generali S.p.A., has announced the launch of their Global Choice plan in Hong Kong, having successfully registered the product in partnership with Generali Hong Kong.

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he launch will allow Generali Global Health to distribute Global Choice to corporate clients within this market.

Global Choice is Generali Global Health’s flagship international health insurance plan. It is designed to cater to the needs of globally mobile employees, as well as act as an enhanced health insurance solution for local nationals wishing to travel oversees for treatment. The plan has a flexible modular design, allowing employers to mix-and-match benefits and choose the level of cover they need for each.

It also allows employers to segment their workforce into groups of three or more employees, providing more relevant cover across different parts of their group.

OTHER GLOBAL CHOICE BENEFITS INCLUDE: A simpler pricing mechanism that uses a group’s average age to create a single adult and child rating structure 4

Access to a network of over 600,000 medical facilities and the freedom to use a hospital or medical facility of choice 4

Multilingual, 24/7 contact with medical case coordinators who are supported by a team of doctors and clinical specialists 4

Technology that allows members to access their policies from anywhere in the world, including a member portal that provides the ability to carry out tasks from changing policy details to making claims.

4

www.generali.com

Generali Global Health

Your health means the world to us

Generali Global Health (GGH) offers International Private Medical Insurance to corporations, international organisations and individuals.

Backed by the solidity and global footprint of the Generali Group, GGH unite unique and flexible product and benefit options with leading technology, to anticipate our clients’ needs anywhere in the world, 24 hours a day, 7 days a week.

Through our extensive range of health insurance and wellness solutions, integrated medical support and claims management, we are committed to putting our customers at the centre of the services we provide.

For more information on GGH products and services please contact: GGH@generali.co.uk Head Office 100 Leman Street, London E1 8AJ Tel. +44(0)20 7365 6444

BREAKING NEWS

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Thursday, 14 July 2016 11:14

Marco Giacomelli (pictured), head of Generali Global Health, said, “Asia is a strategically important region for Generali Global Health, so the launch of Global Choice in Hong Kong is an exciting step into this market. Our customers will greatly benefit from Generali Global Health’s specific expertise in international health and Generali Hong Kong’s knowledge and reputation for excellence in the local market, and we are proud to offer them the widest and most flexible range of products and services in the market.”

4 The plan’s additional benefits include high annual limits, a direct billing facility in an international network, and a range of specialist cover options.

Terry Tsang, Assistant General Manager, Generali Hong Kong said, “In Asia, healthcare costs are amongst some of the highest in the world. This creates a unique customer demand for individual and group health insurance businesses. Global Choice is a flexible and cost efficient solution that has been developed in response to this market need. In this competitive environment, quality insurance products from Generali Global Health demonstrate Generali’s commitment to understand our customers and address their specific needs.” l

BREAKING NEWS

ALPTIS ASSURANCES AND MSH INTERNATIONAL SIGN AGREEMENT ON EXPAT HEALTH PRODUCTS Wednesday, 21 September 2016

4MSH INTERNATIONAL AND ALPTIS ASSURANCES ARE JOINING FORCES TO TARGET THE EXPATRIATE HEALTH CARE MARKET.

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hrough the partnership, the Alptis group, a French health insurance specialist, will be in a position to distribute a select range of Expatriate Healthcare products.

For its part, MSH INTERNATIONAL, already well recognized in the group benefits and international markets, can capitalize on the Alptis Assurances distribution network to boost growth in the individual market. In short, Alptis will be focusing on distribution while MSH INTERNATIONAL, as the designer of healthcare and life & disability solutions for globallymobile individuals, concentrates its efforts on top-quality management. An effective and balanced partnership As an operational subsidiary of the Alptis group, Alptis Assurances has developed considerable expertise over the years in the field of distribution and the wholesale broker will be bringing its network of over 6,500 local brokers to the partnership.

Since the beginning of 2015, the teams from Alptis Assurances and MSH INTERNATIONAL have been working closely together to formulate the terms of this partnership which culminates today in the launch of two new healthcare products: First ‘Expat+ and Relais’ Expat+.

“This partnership combines the distribution

capabilities of Alptis with MSH INTERNATIONAL’s expertise in the design and management of international health insurance solutions,” said Frédéric Van Roekeghem, Executive Director of MSH INTERNATIONAL. For Jean-Paul Babey, Chairman of Alptis Assurances, “the launch of this new Expatriate Healthcare offering is a response to a genuine demand from local brokers in France for diversification of the offerings available on the market”.

Against a backdrop of major changes in the private health insurance market, marked by the decline of the individual healthcare market and the impact of the national cross-industry agreement (ANI), expatriates represent a target considered by the majority of market players to be one with strong growth potential: The expatriate population is significant (2.5 to 3 million individuals or 7% to 8% of the French workforce) and is continuing to grow (by 3% per year) with 60% of them having left the country for professional reasons.

Their profile is particularly attractive: they tend to be young (54% are aged between 36 and 59), they are well educated (more than half of them postMaster’s) and their income levels are high (52% have annual earnings of more than €45,000).

In France, 34% of 18-34 year-olds are considering

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a move abroad over the next 5 to 10 years. With 100,000 new expatriates every year, this market offers attractive growth prospects. It is split fairly evenly between group plans (43%) and individual plans (41%) although the share of the individual market continues to grow. Reflecting the growing mobility of the French population, this is a market made up of customers who are prepared to allocate a substantial budget to their medical expenses but who are also very demanding in terms of the quality of the benefits and services provided.

A good level of health insurance is essential for expatriates as they are often faced with high healthcare costs depending on their country of expatriation. For example, the cost of a consultation with a general practitioner in the United States often

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exceeds 200 dollars.

First’Expat + and Relais’Expat + are offered to working expatriates, depending on their circumstances: First’Expat + for reimbursements from the 1st euro Relais’Expat + for reimbursements as a supplement to benefits from the CFE (Caisse des Français à l’Etranger) Each of these products offers a choice of three levels of coverage and four packages for customized protection. Additional optional benefits may be added, providing even greater coverage.” l

THERE FOR YOUR EXPATRIATE CUSTOMERS. EVEN WHILE YOU SLEEP. Be there for potential customers 24/7 with the new online AppLink quote portal from Cigna. Putting AppLink on your website lets your customers get a price and get the information they need quickly and easily. AppLink. So you can be there for your expatriate customers, all the way.

Learn more at cignaglobal.com/brokers/applink

“Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, and not by Cigna Corporation. Such operating subsidiaries include Cigna Global Insurance Company Limited, Cigna Life Insurance Company of Europe S.A.–N.V, Cigna Europe Insurance Company S.A.-N.V. and Cigna Worldwide Life Insurance Company Limited.

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CIGNA GLOBAL HEALTH BENEFITS DEEPENS PARTNERSHIP WITH THE HOLLARD INSURANCE GROUP ®

Monday, 12 September 2016

4 CIGNA GLOBAL HEALTH BENEFITS ANNOUNCES THE EXPANSION OF THEIR PARTNERSHIP WITH THE HOLLARD INSURANCE GROUP (HOLLARD).

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artnership responds to the need for a fully compliant health insurance option in subSaharan Africa with the creation of a new product called Hollard Cigna Health. The legal requirements of globally mobile staff as well as regional expats and key local nationals from corporations with operations in the region are met with this carefully tailored solution.

With Cigna’s expertise in global health solutions and Hollard’s brand recognition and local knowledge of the markets in Africa, clients are set to benefit from their unified experience and capabilities. The partnership utilises its ISOcertified procedures and is able to cater to national demand across the region with a single health insurance product. Multinational corporations seeking to build a presence in sub-Saharan Africa and companies already established there now have easy access to an all-in-one solution.

Brooks Mparutsa, CEO Hollard International, commented on the partnership, “Each African

market has its own unique legislative demands, its own history and its own expectations. This is why it’s important to have local knowledge – and it is part of the reason why our recognised presence in Africa offers tremendous added value. We believe that adding this understanding and our unique, market-related partnership approach to Cigna’s extensive global experience in health care insurance and medical claims administration creates an exciting proposition for entities throughout sub-Saharan Africa.”

David Maltby, President, Cigna Global Health Benefits commented, “Transparency and simplicity play a vital role in our mission to support the health, well-being and sense of security of the people we serve. Through this broadened partnership with Hollard, we are now able to extend Cigna’s service, bringing high quality and affordable health care to our clients, customers and partners in Africa. This partnership allows us to strengthen global relationships, extend

International experts you can trust

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bellwoodprestbury.com/high-risk Bellwood Prestbury Limited, 4 Imperial Square, Cheltenham, GL50 1QB, United Kingdom • +44 (0) 1242 584 558 Bellwood Prestbury Limited is registered in England no. 1100251. Authorised and regulated by the Financial Conduct Authority (www.fca.org.uk).

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BREAKING NEWS

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BELLWOOD PRESTBURY SHORTLISTED IN THE BEST GROUP INTERNATIONAL PMI INTERMEDIARY CATEGORY FOR 2ND YEAR RUNNING Wednesday, 21 September 2016

4A RECORD NUMBER OF ENTRIES WERE RECEIVED FOR THIS YEAR’S HEALTH INSURANCE INTERMEDIARY AWARDS.

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IN THE PICTURE: Andrew Apps, Head of Global

Healthcare, Bellwood Prestbury.

ellwood Prestbury has being nominated in the Best Group International PMI Intermediary category for the second year running.

Andrew Apps, Head of Global Healthcare comments, “Competition this year has been fierce so we are particularly honored to be one of the four intermediaries selected for this important category which reflects the truly global reach of our industry. As our business continues to grow and we move into new and exciting markets, we have never forgotten that our clients always come first.

Our team of specialist iPMI advisers are amongst the most knowledgeable in the business and I am proud of the service and support that we offer our clients, no matter where in the world they may be based.” l

BREAKING NEWS

MANDATORY HEALTH INSURANCE FOR EXPATRIATES VISITING KUWAIT ON VISIT VISAS Tuesday, 06 September 2016 08:46

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he decision is one in a series of new expat related restrictions in Kuwait, and will see a bill passed by parliament that will make health insurance mandatory for those expats visiting Kuwait on a visit visa.

According to local sources some expatriates only visit Kuwait to receive medical treatments, from routine check-ups to more complex surgeries. This puts a strain on the public hospital system and means Kuwaitis have to wait to receive treatments.

KUWAIT TO LAUNCH NEW EXPATRIATE HEALTHCARE SYSTEM Tuesday, 06 September 2016 07:07

The Health Minister of Kuwait Ali Al-Obaidi announced Monday that the fatwa and legislative department has given the green light to setting up a separate healthcare system for expatriates under a new medical insurance scheme.

A draft contract has been approved by the fatwa department, which the ministry plans to sign with the Health Insurance Hospitals Company, in order to provide healthcare services to expatriates.

With an estimated 2 million + expatriates in Kuwait the contract will help ease the burden put on the current healthcare system and is in line with the government’s program of action and the state development plan to develop a national healthcare strategy.

The Health Insurance Hospitals Company is a public shareholding firm, and based on the health insurance law of 1999, will provide medical care for expatriates through various hospitals and primary medical centers.

Although no date has been set for the launch, the project is pending approval from the Audit Bureau. Once approved, the ministry will start implementing the scheme by providing access to healthcare services to expatriates at hospitals and medical centers which are specialised to treat expatriates and foreigners.

Presently, the majority of expats in Kuwait must obtain

health insurance from the Ministry of Health by paying up to KD 50 per annum. Expats must also pay additional fees for a variety of medical procedures including surgeries, hospital stays and radiology examinations. Expatriates also pay KD 1 for each visit to public clinics and KD 2 to casualty sections at hospitals.

HEALTH AUTHORITY ABU DHABI ANNOUNCE MAJOR HEALTH INSURANCE COVER CHANGES FOR EXPATRIATES AND EMIRATIS Friday, 01 July 2016 08:13

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he Health Authority Abu Dhabi (HAAD) has announced a number of amendments to the Emirate’s health insurance programs.

The changes apply to those who seek treatment at a private hospital under the Thiqa plan for Emiratis, or for expatriates and their families, the Daman insurance’s Abu Dhabi Basic Plan. Procedures at government hospitals are unaffected.

According to HAAD the amendments are designed to utilise the health insurance system in increasing overall efficiency across the sector to better meet current and future demands. The amendments are to be implemented with immediate effect as of Friday July 1, 2016.

Changes to the ‘Thiqa’ plan stipulate that cardholders will receive 80% coverage of the fees for treatment services availed at private healthcare facilities in the Emirate. Previously they had 100% cover. Thiqa holders will continue to receive full coverage (100%) for treatment services availed at all governmental healthcare facilities in the Emirate.

Thiqa will cover 50% of the cost if cardholders should seek to avail medical services outside the Abu Dhabi Emirate, however, in cases where specialized services and treatments are unavailable at healthcare facilities within the Abu Dhabi Emirate, Thiqa will cover 100% of the treatment cost. Changes also exclude coverage for ‘Orthodontic braces’ for those who are 18 years of age or above from the plan, unless there is a medical necessity identified. Thiqa holders will also be offered full coverage of IVF treatment if availed at a governmental healthcare facility, in addition to one attempt per year at any private medical facility in the Abu Dhabi Emirate.

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and that there are no immediate changes to either, following the vote to leave the EU. However, Jelf Employee Benefits warns employers that the EHIC and travel insurance do not provide sufficient protection for employees working or travelling overseas. “They never have and are unlikely to in the future,” warns Adam Harding, business development manager, Jelf International.

All employees under the Abu Dhabi Basic Plan will The company lays out the key reasons why EHIC is not be obligated to pay 50% of the insurance policy’s premium adequate for work-related relocation or trips to European for their dependents (e.g. wife and three children), countries: depending on their dependents’ age. Other dependents such as father, mother and fourth child are to be fully EHIC provides cover akin to what is available for the covered by the individual. Childbirth costs are to be local population, not all countries have a free-at-thecharged according to a separate scheme. Domestic point-of-use healthcare system like the NHS in the UK. workers at Emirati households are exempt from these EHIC is designed for medical treatment deemed necessary changes until the necessary framework is in place to before the cardholder returns home. support this category.

Additionally, in a bid to enhance operational efficiency EHIC only allows individuals to access state-provided and streamline coordination between healthcare providers facilities – these may be free or at a reduced cost – and pharmacies, the new amendments state that all equivalent to people who live in that country. prescriptions from private healthcare facilities will only As treatment is based on equivalent state healthcare, be dispensed at private pharmacies.

Commenting on these changes, Adeeb Al Zaabi, facilities may be oversubscribed or remote.

Manager of Corporate Communication department at Whereas IPMI (international private medical insurance) HAAD, explained, “HAAD is working towards a more can: sustainable healthcare sector by encouraging competition and further improving the quality and breadth of the Give faster access to healthcare than might otherwise healthcare offering. Implementing these changes is an be available. important new step towards fulfilling our vision for a ‘healthier Abu Dhabi’. These measures will further Provide access to English-speaking doctors and nurses, contribute to our ongoing efforts to increase efficiency, or to multiple linguists via the insurer. standardize operations and increase the sector’s financial viability – for the benefit of the patient, and the healthcare Provide access to health facilities that meet key quality standards. system as a whole.”

For expatriates changes to the Abu Dhabi Basic Plan include the following: workers above 40 years of age will have an optional co-payment of up to 50% of their own insurance policy’s premium, the co-payment percentage is to be set in agreement between the employees and their employers.

EUROPEAN HEALTH INSURANCE CARD (EHIC) IS NOT A REPLACEMENT FOR INTERNATIONAL PRIVATE MEDICAL INSURANCE (IPMI) Thursday, 11 August 2016 09:20

I

n a press release issued by the ABI earlier this month the organisation urged holidaymakers to keep calm and carry on travelling with the European Health Insurance Card (EHIC, previously the E111) and travel insurance,

Provide coverage if employees are also travelling outside of Europe where there are no reciprocal agreements.

Give online support to find the most appropriate facilities in the location employees are based.

“If you are relocating staff abroad, then part of that process is agreeing effective health cover for them,” continued Harding. “It’s a common misconception that the EHIC will allow anyone access to healthcare across Europe – the card is primarily aimed at short-term holidaymakers.

BREAKING NEWS

“The simple message is that International PMI is a vital consideration for expats. Travel insurance may also be required by overseas staff, particularly if travelling outside of their base location – policy wording will include clear guidelines about how often employees can travel, and how long they can be overseas. However, there is likely to be an element of duplicate cover – and a professional adviser can ensure an employer is not paying more than they need to in such scenarios, but will ensure they have adequate cover – the most important thing.”

FITCH AFFIRMS BUPA INSURANCE COMPANY’S IFS AT BBB+: OUTLOOK STABLE Thursday, 25 August 2016 08:46

F

itch Ratings has affirmed Bupa Insurance Company’s (BIC) Insurer Financial Strength (IFS) rating at ‘BBB+’ with a Stable Rating Outlook. The rating actions follows the completion of a periodic review of BIC’s ratings.

BIC’s rating reflects application of a partial attribution approach where Fitch has referred financial and operational strength to BIC from its ultimate parent company, The British United Provident Association (Bupa). Excluding the uplift from this partial attribution approach, BIC’s standalone assessment of BIC’s IFS rating is ‘BB’. Bupa Insurance Limited (BIL), which is rated ‘A+’ for IFS, is a key Bupa subsidiary.

BUPA’S STRATEGY IN THE INTERNATIONAL PRIVATE MEDICAL INSURANCE (IPMI) MARKET IN LATIN AMERICA A key consideration in Fitch’s partial attribution approach is its categorization of BIC as a ‘Very Important’ Bupa subsidiary. In Fitch’s view, BIC is particularly important to Bupa’s strategy in the international private medical insurance (IPMI) market in Latin America. Additionally, the disposal of BIC, or meaningful alterations of its strategic plans or direction in the IPMI market in Latin America would cause Fitch to question Bupa’s strategic direction.

BIC’s ‘Very Important’ categorization also reflects Fitch’s belief that BIC has a synergistic relationship with the Bupa organization due in part to the IPMI

products marketed by BIC, the geographic diversity of the Bupa organization’s operations, capital support provided to BIC by Bupa subsidiaries and common branding between BIC and the Bupa organization.

‘Scores’ assigned to rating factors underlying BIC’s rating and the score’s relative influence on the rating are discussed below under Key Rating Drivers.

Collectively, these scores, along with the ratings uplift derived from being part of the BUPA organization, support BIC’s rating.

KEY RATING DRIVERS Market Position and Size/Scale: Scored ‘bb’ with a ‘higher’ influence on the rating. Fitch believes that the market for BIC’s IPMI product is small in comparison with U.S. commercial and government sponsored health insurance markets. Fitch views BIC’s target markets of high net worth individuals, expatriates and individuals that travel internationally in Latin American countries as comparatively small niche markets while recognizing that BIC maintains a strong competitive position in the IPMI market.

From a size/scale perspective, BIC’s primary metrics such as membership and revenues are very small in comparison to Fitch’s universe of rated health insurers. At March 31, 2016, BIC’s enrollment was 87,646 and in 2015 the company generated $368 million of revenues.

Financial Performance and Earnings: Scored ‘bb’ with a ‘higher’ influence on the rating. This score is heavily influenced by the small absolute amount of earnings BIC generates and to a lesser extent, net earnings volatility from a premium deficiency reserve (PDR) that BIC reported in 2013 that was largely reversed in 2015. Underwriting results are characterized by low benefit ratios and high expense ratios and rates of return are generally stronger than ‘bb’ category guidelines. From 2013 through 2015, BIC generated average earnings before income taxes (EBITDA) of $20 million, an average EBITDAto-revenue margin of 5.3% and average net income of $11 million. Recent revenue trends have been negative. In the first quarter 2016, the company reported an 11.7% decline in revenues compared with the prior year period. This followed 2015’s 10.9% year-over-year decline in revenues.

Capitalization and Leverage: Scored ‘a’ with a ‘lower’ influence on the rating. Fitch notes that while BIC’s capitalization and leverage metrics are strong

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relative to the current ‘a’ score, the company’s capitalization and leverage metrics have been somewhat volatile in recent years. At March 31, 2016, BIC had $174 million of surplus and its annualized premiums-to-capital and surplus ratio was 1.4x.

From 2013 through 2015, the company’s premiumto-capital and surplus ratio averaged 4.8x and its NAIC risk-based capital ratio (on a company action level basis) averaged 311%. At year-end 2015, the company’s RBC ratio was 428%. BIC does not have any debt in its capital structure.

RATING SENSITIVITIES Given the referral of financial and operational strength to BIC from Bupa, BIC’s rating is sensitive to changes in the relationships between (1) Fitch’s stand-alone assessment of BIC, (2) BIL’s rating and (3) BIC’s strategic classification within the Bupa organization (‘core’, ‘very important’, ‘important’, or ‘limited importance’). Fitch believes that BIC’s standalone assessment is the most likely of the three variables to change over the longer term.

If Fitch raised BIC’s stand-alone assessment to ‘BBB-’ and maintained the company’s categorization as a ‘very important’ subsidiary, BIC’s rating could be upgraded one notch. Fitch believes that BIC needs to demonstrate consistent profitability as the company implements a strategy under which it focuses on assuming IPMI business written primarily by subsidiaries or affiliates domiciled in Latin America, for its stand-alone assessment to be revised to ‘BBB’. Conversely, if BIC’s stand-alone assessment were revised downward BIC’s rating could be downgraded.

The decision is one in a series of new expat related restrictions in Kuwait, and will see a bill passed by parliament that will make health insurance mandatory for those expats visiting Kuwait on a visit visa.

According to local sources some expatriates only visit Kuwait to receive medical treatments, from routine check-ups to more complex surgeries. This puts a strain on the public hospital system and means Kuwaitis have to wait to receive treatments.

APRIL INTERNATIONAL UK ANNOUNCES HUGE PREMIUM REDUCTIONS

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Friday, 05 August 2016 09:17

A

PRIL International UK has slashed sterling prices by up to 35% across its long term Individual private international health insurance policies. US dollar pricing has been reduced by up to 43%, whilst euro denominated policies are down by up to 40%.

The move will see premium reductions of over a third on April International UK’s entry cover levels and up to 26% on comprehensive cover levels. The new pricing applies to Individual long term new business policies incepted from 1stAugust 2016.

For a typical 39 year old expatriate living and working overseas, this could save anything from just under £700 in annual premium costs, depending upon the range of benefits and policy option taken.

Commenting on the pricing initiative, APRIL International UK’s Business Development Director Joe Thomas said, “Since rebranding and launching APRIL International UK at the end of last year, we have seen significant inflows of new business and a strong commitment from existing and new brokers. We have set ourselves ambitious growth targets and introduced a number of new business efficiencies. The latest reductions in premium rates together with the enhancements introduced last year will help us achieve these goals.”

Globally, the APRIL Group cover almost 6 million policyholders worldwide, representing some 86 different nationalities located in more than 120 countries. The company has a hard earned reputation for delivering service excellence and flexible underwriting solutions, actively helping brokers to grow their businesses.

APRIL International recently announced a range of standout added value benefits on all policies taken out including the Best Doctors, red24 services and The Blood Care Foundation.

Best Doctors gives clients access to a free second professional medical opinion, whilst red24 offers clients complimentary access to their extensive global travel and risk management services. The Blood Care Foundation operates an emergency Blood Care programme designed to provide screened blood to APRIL International UK clients worldwide.

APRIL International UK offers international health insurance to individuals on a short or long term basis, to employee groups and to students studying around the world.

BREAKING NEWS

GENERALI GLOBAL HEALTH LAUNCHES CONCIERGE SERVICE IN HONG KONG

PRIVATE HEALTH INSURANCE IN CHINA WILL SURGE FIVEFOLD TO RMB 1.1 TRILLION BY 2020

Tuesday, 26 July 2016 08:00

Thursday, 25 August 2016 08:57

G

enerali Global Health, the international health insurance division of Assicurazioni Generali S.p.A., has launched a specialist concierge service in Hong Kong, in partnership with Generali Hong Kong.

Coinciding with the regional launch of their flagship plan ‘Global Choice’, the concierge service provides a dedicated team that can help members find a specialist, and then book appointments on their behalf. GGH has partnered with The Specialist Consortium to provide the service.

The Specialist Consortium provides access to an independent group of 60 internationally-trained specialist doctors, across 23 clinical sub-specialties, located in over 25 Hong Kong locations. The service aims to provide appointments within three days of the member’s initial call and all eligible appointments are settled directly in liaison with Generali Global Health’s claims team.

The partnership has also secured preferential specialist fees, supporting GGH’s ongoing efforts to manage medical cost inflation and keep premiums stable for its customers. The service is available to all members in Hong Kong.

Marco Giacomelli, Head of Generali Global Health, said, “The concierge service is ideal for busy members needing to book a specialist consultation. The Specialist Consortium provide a highly convenient and efficient booking and advisory service, giving our members peace of mind as well as the time back in their busy schedules which is otherwise lost to undertaking the task themselves.

This new service is just another way we are innovating to enhance the high standard of service we offer to our members.”

Shirley Ho, CEO of The Specialist Consortium Service said, “We are delighted to be working with Generali Global Health to offer their members an easy and efficient booking service and access to our multi-disciplinary team of independent specialists. Our specialists offer an exceptional level of care, meeting all international standards so GGH members can be reassured that the care they receive is highly professional and ethical”.

R

eimbursement Insurance Will Be the Fastest-Growing Area in Chinese Health Insurance, Outpacing CriticalIllness Policies, According to a Study by BCG and Munich Re. The market for private health insurance in China will surge fivefold to RMB 1.1 trillion by 2020 ($167 billion), from RMB 241 billion ($36.7 billion) in 2015, as middleclass and wealthy Chinese look for an alternative to the public insurance system. A new report by The Boston Consulting Group (BCG) and Munich Re, Opportunities Open Up in Chinese Private Health Insurance, reviews the changing consumer expectations and government efforts to encourage more private health care options that are driving this substantial growth.

The fastest growth is expected in reimbursement policies, which are more expensive but more flexible than the critical-illness policies that many Chinese have today. (Critical-illness insurance pays a lump sum if an insured person is diagnosed with a covered medical condition; reimbursement insurance pays on an ongoing basis if a health problem requires multiple medical consultations or hospital visits.) “Private reimbursement insurance makes tremendous sense in China. There isn’t yet a mass market for it because of the cost. But there is a lot of interest and we expect to see many new products in the next few years,” explains Ying Luo, a partner in BCG’s Beijing office and a coauthor of the report.

THE CUSTOMERS A survey of Chinese consumers reveals the opportunity for carriers: the most likely purchaser of reimbursement insurance today is 35 to 55 years of age, married with children, with a minimum annual household income of RMB 200,000 ($30,333). This group is expected to grow to over 40 million Chinese by 2020. The wealthiest consumers in this group would be willing to pay between RMB 30,000 and 60,000 ($4,550 to $9,100) for a reimbursement policy covering a family of three.

“Today, private reimbursement policies are generally sold through group insurance. Purchases by individuals

| 13 33 IPOLICY

are still rare, and pure reimbursement players in China simply haven’t been able to make money due to the small size of the market. This is set to change,” says John Wong, head of BCG’s Greater China Health Care practice.

Government Policies The authors of the report expect increasing profitability, partly because of government policies that support the privatization of insurance and health care, like tax breaks for private health insurance. Rising demand and encouraging government policies have already led to a quadrupling of the number of private hospitals, to more than 12,500 today from about 3,200 in 2005.

SIX KEY REQUIREMENTS “Insurers have enormous opportunities if they start formulating the appropriate strategies now,” predicts Doris Hoepke, member of Munich Re’s board of management, responsible for Munich Health. “To participate in the reimbursement market, organizations need to have a clear understanding of target customers and their needs, which should be reflected in innovative products tailored for these segments. Other requirements are an efficient claims and operations management, which guarantees customer satisfaction while keeping internal costs low, attractive and user-friendly sales channels, and an approved network of hospitals and health service providers.”

The report outlines the six key requirements for insurers looking to compete in reimbursement insurance in China.

A pure increase in the size of the market will not guarantee profitability.

The reimbursement market will represent 36% (RMB 400 billion) of the RMB 1.1 trillion private insurance market in 2020. The other 64% will consist of critical-illness policies (dominated by life insurers), which are expected to grow at a slower rate than reimbursement insurance.

“Insurance companies need to understand the characteristics and preferences of different customer segments: the amount of money they are willing to spend on reimbursement insurance and what they expect to receive in return,” says Bill Bossany, deputy chief executive of Munich Re, Beijing (Health branch), and a report coauthor. Expertise in analytics and strong data infrastructure are essential in gaining valuable insights and making customer interactions more straightforward.

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BREAKING NEWS

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HIGH RISK VOYAGER TRAVEL INSURANCE Thursday, 18 August 2016 09:15

4VOYAGER INSURANCE SERVICES LTD HAS ANNOUNCED THE LAUNCH OF ITS NEW AND UNIQUE HIGH RISK VOYAGER TRAVEL INSURANCE PRODUCT.

H

igh Risk Voyager has been specifically designed to offer Travel Insurance cover to individuals or groups travelling from the UK, EEA and overseas dependent territories on business or leisure to areas that are deemed to be high risk by Governments and would not be covered under a typical retail travel insurance policy, such as warzones, conflict and crisis zones, disaster relief and humanitarian aid areas for example.

In 2011 the UK Foreign and Commonwealth Office recommended against ‘all but essential travel’ to 62 countries worldwide and many people make the dangerous and expensive mistake of assuming their health insurance plan or standard travel insurance would cover them in these challenging and higher risk locations abroad.

However, virtually all mainstream travel insurance products restrict cover if someone is travelling to a dangerous, remote and challenging location worldwide including war zones, crises and disaster relief zones against a traveller’s Home Country Government’s travel advice or if there is a travel advisory on or within 6 months of the date of their arrival. Without realising it, a traveller may be putting their health, financial well-being and even their life at risk.

High Risk Voyager Travel Insurance is available for Individuals and groups on business and work trips including journalism, media, humanitarian, aid, disaster and relief work, conservation, research, voluntary, missionary, religious work and charitable programmes including teaching, study and educational travel and Non-Governmental Organisations (NGO).

Carl Carter, Deputy Managing Director of Voyager Insurance Services, stated “We are really excited to be able to offer such a ground breaking product to our clients. Currently, High Risk Voyager is the only online and easily accessible product available capable of offering such comprehensive travel covers for those travelling to these high risk areas offering a real solution to aid workers, journalists and other professions that travel to the world’s hot spots.” l

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BREAKING NEWS

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BUPA ARABIA LAUNCHES NEW INTERNATIONAL HEALTH INSURANCE PLAN Monday, 08 August 2016 16:56

4PLAN PROVIDES ACCESS TO OVER 1.2 MILLION HEALTHCARE PROVIDERS IN 190 COUNTRIES WHEN THE BUPA INSURANCE CARD IS PRESENTED.

B

upa Arabia has announced launching a new International Health Plan for members to have access anywhere, anytime to a hospital or healthcare professionals, in Saudi Arabia or even when they are travelling abroad. The ‘International Health Plan’ is Bupa Arabia’s first international single card plan for members to cater to their global healthcare needs.

The ‘International Health Plan’ provides access to over 1.2 million healthcare providers in 190 countries when the Bupa insurance card is presented. It empowers its members to access elective or emergency treatments abroad whenever they need it.

The ‘International Health Plan’ is targeted to achieve many of the benefits to the beneficiaries wherever they go for business or leisure, with immediate coverage for preventative tests, maternity cases, dental and optical, cancer treatment, chronic diseases, and more with coverage reaching up to tens of millions of dollars.

“With the rise in the number of Saudis and

BUY

Expats travelling abroad for business and pleasure, along with the increase in foreign investors and business representatives coming into the Saudi business field, the necessity of expanding our coverage internationally has become extremely apparent.” said Tal Nazer, CEO of Bupa Arabia.

“People’s lifestyles are constantly changing, especially in Saudi Arabia,” CEO Nazer continued, “and we must be fast on our feet to meet the demands for new health coverage plans that these changes are generating. Whether a person is a frequent traveler for business or pleasure outside the Kingdom, a familiar and reliable international health insurance plan is indispensable, so making Bupa Arabia your insurance partner is a smart decision.”

This innovative product is a result of the fruitful partnership between Bupa Arabia and Bupa Global, which possesses more than 70 years of experience in international healthcare across more than 190 countries around the globe. l

iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2016

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The specialist clinics located at 108 Harley Street are:

The London Breast Clinic – Fully integrated breast care service for all benign and malignant disease with on site digital mammography, ultrasound, cytology and core biopsy allowing rapid diagnosis. Breast screening, genetic and family review also available on site.

The London Skin Clinic – Experts offer same day consultation and surgery under local anaesthetic for conditions including melanoma, skin cancer, cysts and other benign lesions, together with diagnosis and treatment of general dermatological conditions.

The Gilmore Groin and Hernia Clinic – Over 30 years’ experience of the diagnosis and treatment for sportsmen and sportswomen with Groin Disruption / Sportsman’s Groin (Gilmore’s Groin) and adductor injuries, together with herniae of all types both primary and recurrent. Both open and laparoscopic repair are available as appropriate.

The London Rectal Clinic – Expert opinion and treatment of inflammatory bowel disease including ulcerative colitis and Crohn’s disease, malignant and benign disease of the colon and rectum including rectal bleeding, haemorrhoids, pilonidal sinus, fissure and fistula. Bowel cancer screening is also available.

The London Sports Injury Clinic – A cutting edge, multidisciplinary service that specialises in non surgical solutions for sports and orthopaedic injuries. In addition the clinic focuses on human performance and wellness. “You don’t have to be a professional athlete to be treated like one”.

108 X-ray and Imaging – Rapid access to full field digital mammography, ultrasound and where appropriate needle aspiration cytology or core biopsy.

A full range of plain film investigations, general ultrasound including abdominal, gynaecological and small part imaging. A full breast screening service is also available.

For more information visit: www.108harleystreet.co.uk Telephone

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iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND iNSURANCE 2016©

WRITTEN AND PRODUCED BY IAN YOUNGMAN ACII

For insurers, agencies, brokers and global companies, keeping up-to-date about the current and upcoming insurance law in overseas countries is almost impossible. That was, until now.

55 MILLION + E

60 MILLIO

EXPATS IN 2016

ON BY 2020

REPORT SECTIONS

01: IPMI OVERVIEW

10: GLOBAL RESEARCH ON TRAVEL

02: INTRODUCTION

11: REG I O N A L RE S E A RC H O N HEALTHCARE

03:HEALTH INSURANCE 0 4:I N T E R N AT I O N A L H E A LT H INSURANCE MARKET 05: I N T ER N AT I O N A L H E A LT H INSURANCE PRODUCTS 06: EXPATRIATE NUMBERS 07: CUSTOMERS 08: THE PRODUCT 09: GLOBAL RESEARCH ON HEALTHCARE

12: REGIONAL RESEARCH ON TRAVEL 13: REGIONAL INFORMATION 14: PROFILES LOOK AT 15: COUNTRY INTELLIGENCE 16: COUNTRY PROFILES 17: COMPANY INTELLIGENCE 18: COMPANY PROFILES

IAN YOUNGMAN IS A WRITER AND RESEARCHER SPECIALISING IN INSURANCE. HE WRITES REGULARLY FOR A VARIETY OF MAGAZINES, NEWSLETTERS, AND ON-LINE SERVICES. HE PUBLISHES A RANGE OF MARKET REPORTS AND UNDERTAKES RESEARCH FOR COMPANIES. AN ACII, HE HAS LONDON MARKET MANAGEMENT EXPERIENCE WITH BROKERS AND INSURERS.

"...THE MOST COMPLETE FACT FILLED BUSINESS REPORT IS BACK AND BETTER THAN EVER..."

REPORT FOCUS

+ THE GLOBAL DEMAND FOR HEALTH INSURANCE IS RISING FAST;

+ LOC AL S, STUDENTS AND NGO WORKERS NEED COVER TOO;

+ THERE ARE OPPORTUNITIES FOR HEALTH INSURERS AND BROKERS;

+ COMPULSORY COVER IS INCREASINGLY POPULAR WITH COUNTRIES;

+ THE NUMBERS OF EXPATRIATES IS RISING AND WILL INCREASE;

+ COUN T RIE S ARE MOVING TO I N S U R A N C E C O M PA N Y B A S ED COMPULSORY SYSTEMS;

+ UP TO ONE IN THREE EXPATS HAS NO HEALTH INSURANCE;

+ RULES ON WHAT PROVIDERS CAN OFFER ARE TIGHTENING.

REPORT FACTS

PAGES: 900 + LANGUAGE: ENGLISH FORMAT: TEXT, PDF

VERSION: 2016 WORD COUNT: TBC DELIVERY: DIGITAL

EXPERIENCE IS SAFET Y IN AN EVER CHANGING THREAT L ANDSCAPE iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND iNSURANCE 2016 IS THE RESULT OF OVER 30 YEARS OF SPECIALIST RESEARCH AND REPORT PRODUC TION.

2016 REPORT CONTENTS

FEATURING: iPMI OVERVIEW INTRODUCTION

INTERNATIONAL HEALTH INSURANCE FIGURES :: • GLOBAL PREMIUM PROBLEMS • PREMIUM RETENTION IN COUNTRIES • PREMIUMS AND LOCAL TAXES • LOCAL PARTNERSHIPS • MUDDYING THE WATERS • IT IS NOT HEALTH INSURANCE.

HEALTH INSURANCE :: • COMPULSORY HEALTH INSURANCE • HEALTH INSURANCE CLAIMS • HEALTH INSURANCE FOR FEMALES • HEALTH INSURANCE MARKET POTENTIAL • HEALTH INSURANCE MARKET SIZE • HEALTH INSURANCE AND UNIVERSAL HEALTHCARE.

INTERNATIONAL HEALTH INSURANCE MARKET :: • BUYING THE MARKET OVERSEAS • DISTRIBUTION • HEALTHCARE OR HEALTH INSURANCE • HISTORY • MARKET POTENTIAL • HOSPITALS OFFERING HEALTH INSURANCE • NUMBERS OF INSURERS • SYSTEMICALLY IMPORTANT INSURERS • INSURANCE COMPANIES • LLOYD’S OF LONDON • HOW LLOYDS’ WORKS • LLOYDS’ BROKERS • MANAGING GENERAL AGENTS • THIRD PART Y ADMINISTRATORS • INSURANCE BROKERS • FINANCIAL ADVISORS • INSURANCE AGENTS • BANKS • HEALTH INSURANCE TRADE BODIES • ADVERTISING REGULATION • MEDICAL PRICE COMPARISON SITES • HEALTH INSUR ANCE COMPARISON SITES • MICRO INSURANCE • MOBILE TECHNOLOGY • PRIVATE EXCHANGES • SELF- INSURANCE • SMART PHONES • SOCIAL MEDIA • VIDEOS.

INTERNATIONAL HEALTH INSURANCE PRODUCTS :: • COVER • INTERNATIONAL INSURANCE VERSUS DOMESTIC INSURANCE .

EXPATRIATE NUMBERS :: • EXPATRIATE FIGURES • GLOBAL NUMBER OF EXPATRIATES • GLOBAL POPULATION TRENDS • EUROPEAN POPUL ATION TRENDS • GLOBAL ECONOMIC TRENDS • EXPATRIATES, MIGRANTS AND REFUGEES • EUROPEAN MIGRATION STATISTICS • WHY PEOPLE EMIGRATE • GLOBAL MOBILITY • COMPA RING WHERE E XPAT RIAT E S L I V E • EXPATRIATES IN THE GULF • EXPATRIATE POPULATION AS % OF WORLDWIDE POPULATION • EXPATRIATE OR INTERNATIONAL MIGRANT ? • REFUGEES AND EXPATRIATES • REFUGEES • TOTAL NUMBER OF NON-CITIZENS.

CUSTOMERS :: • TARGET MARKETS FOR INSURERS • WHAT IS AN EXPATRIATE? • EXPATRIATE CHARACTERISTICS • EXPATRIATE SALARIES AND BENEFITS • BUYERS • MARITIME • HIGH NET WORTH • HOW PEOPLE CHOOSE INTERNATIONAL HEALTH INSURANCE • MINING • MUSIC INDUSTRY • NGOS • NEED • OIL AND GAS • QUESTIONS POTENTIAL CUSTOMERS ASK • RETIREES • SELF-EMPLOYED • SHORT ASSIGNMENTS • SHORT-TERM COVER • STUDENTS • TARGET AGES • TEACHERS • WEALTHY EXPATRIATES • WHO CAN BE COVERED? • WHY COMPANIES BUY IT • WHY INDIVIDUALS BUY IT • WHY NEEDS ARE CHANGING • WHY NOT JUST BUY COVER LOCALLY • WOMEN.

iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND iNSURANCE 2016

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”THE GLOBALLY MOBILE POPULATION HAS GROWN. THERE ARE OVER 55 MILLION EXPATS AND BY 2020 THIS WILL BE 60 MILLION. 244 MILLION PEOPLE NOW LIVE AWAY FROM THEIR COUNTRY OF BIRTH. BETWEEN 1 IN 2 AND 1 IN 3 EXPATRIATES HAS NO INTERNATIONAL HEALTH INSURANCE. FOR INSURERS, AGENCIES, BROKERS AND GLOBAL COMPANIES, KEEPING UP-TO-DATE ABOUT INSURANCE LAW IN OVERSEAS COUNTRIES IS IMPOSSIBLE.”

A

s a reader of iPMI Magazine you are interested in the global market and know it is important to stay 1 step ahead, on the inside track.

Compulsory insurance, voluntary top up covers, differences between what you can sell to locals and

expatriates, rules on overseas investors, compulsory local partnerships, economic sanctions, and even local politics are all things that insurers and brokers must understand - as are newer factors of controls on insurance and healthcare prices, and recent compulsory health insurance

rules for travellers or students.

Competition for business is not just from global groups, as regional groups and strong national insurers also want a slice of the market.

Do you follow the crowd to the Gulf, or see more potential in Africa, Asia and South America?

2016 REPORT CONTENTS

THE PRODUCT :: • ADDICTION TREATMENT • ADMITTED POLICIES • BUDGET COVERS • CANCER • CHOICE OF COVER OR SET PACKAGES? • CLAIMS • COMPLIANCE WITH LOCAL LAW • CONSUMER RIGHTS ACT 2015 • CO-PAYMENTS • CRITICAL ILLNESS • CURRENCY • DANGER ZONES • DIABETES TREATMENT • DUTY OF CARE • EMERGENCY ASSISTANCE • EMERGENCY EVACUATION • FERTILITY TREATMENT • FRAUD • GLOBAL COVER • HELPLINES • INCOME PROTECTION • INTERNATIONAL MEDICAL ACCREDITATION • MEDICAL EVACUATION AND REPATRIATION • MEDICAL TOURISM • MEDICAL TRAVEL INSURANCE • OBESITY TREATMENT • ORGAN TRANSPLANTS • PASSIVE WAR • POLITICAL RISKS • PRICING • PRICE REGULATION • PRICING ON GROUP SCHEMES • RED 24 • RISK MANAGEMENT • SECOND OPINION • SECURITY AND TRAVEL ADVICE • TAKAFUL • TAKAFUL HEALTH • TERM LIFE • TOP UP COVERS • TRAVEL INSURANCE • UNDERWRITING • WAR RISKS • WEARABLES.

GLOBAL RESEARCH ON HEATHCARE GLOBAL RESEARCH ON TRAVEL REGIONAL RESEARCH ON HEALTHCARE REGIONAL RESEARCH ON TRAVEL REGIONAL INFORMATION :: • AFRICA • AMERICAS • ASIA • AUSTRALASIA • CARIBBEAN • EUROPE • MIDDLE EAST. • GLOBAL HEALTHCARE ORGANISATIONS • GLOBAL HEALTH ACCREDITATION ORGANISATIONS.

COUNTRY PROFILES LOOK AT ::

PRICE CONTROLS • HEALTHCARE CITIES AND CROSS-BORDER HEALTHCARE • STATE HEALTH INSURANCE AND PLANNED REFORM • COMPULSORY HEALTH AND TRAVEL • HEALTH INSURANCE AND PL ANNED REFORMS • COMPULSORY TRAVEL HEALTH INSURANCE • PRIVATE HEALTH INSURANCE AND SUPPLEMENTARY COVERS • HEALTH INSURANCE REGULATION AND PLANNED REFORM • HEALTH INSURANCE PRICE REGULATION AND PLANNED REFORM.

COUNTRY INTELLIGENCE :: • COUNTRY BACKGROUND • POPUL ATION • TOURISM NUMBERS • POLITICS • ECONOMY • HEALTHCARE • COMPETITION REPORTS ON PRIVATE HE ALTHC ARE • HE ALTHC ARE FOR EXPATRIATES • HEALTHCARE REFORM • HEALTHCARE PATIENT INFORMATION • HEALTHCARE PRICE CONTROL S • HE ALTHC ARE REGUL ATION • HEALTHCARE REGUL ATION REFORM • STATE HEALTH INSURANCE • STATE HEALTH INSURANCE REFORM • COMPULSORY HEALTH INSURANCE • COMPULSORY HEALTH INSURANCE REFORM • COMPULSORY TRAVEL HEALTH INSURANCE • PRIVATE HEALTH INSURANCE • PRIVATE HEALTH INSURANCE REFORM • COMPETITION REPORTS ON HEALTH INSURANCE • HEALTH INSURANCE REGULATION • HEALTH INSURANCE REGULATION REFORM • HEALTH INSURANCE PRICE REGULATION • HEALTH INSURANCE PRICE REGULATION REFORM • HEALTH INSURANCE PRICE COMPARISON SITES • HEALTH INSURERS AND MEDICAL TOURISM • NUMBER OF LOCALS LIVING OVERSEAS • INSURANCE FOR LOCALS OVERSEAS • NUMBER OF EXPATRIATES • WHERE EXPATRIATES COME FROM • ATTITUDE TO EXPATRIATES • REQUIREMENTS FOR EXPATRIATES • ADVICE TO EXPATRIATES • KEY HEALTH INSURERS AND BROKERS WITH HEAD OFFICE THERE • INTERNATIONAL HEALTH INSURERS/ BROKERS ACTIVITY • RESEARCH REPORTS ON HEALTHCARE • RESEARCH REPORTS ON HEALTH INSURANCE • RESEARCH REPORTS ON EXPATRIATES.

• HEALTHCARE, • HEALTHCARE REFORMS AND

iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND iNSURANCE 2016

79

The business landscape is changing fast - such as the country that brought in compulsory free insurance for citizens and then with no warning scrapped the plan and told them to buy their own cover.

The last 2 years has seen massive changes in who owns who, who is partnering with who and local health care/insurance offerings. Historic information is interesting, but as investment companies warn "Past performance is no guide to future success".

THIS IS THE REPORT THAT LOOKS AT THE NOW AND THE FUTURE. “International healthcare used to be very simple; you designed one product and used it everywhere. But now there are local restrictions on who

can insure, how, and what can be insured. Some countries require insurers to have local partners while in others it can take years to get an insurance licence.�

Report author Ian Youngman says, "This report has taken longer than expected to produce due to fast changing industry events. This has meant I had to make continuous changes to make sure we are fully up to speed. I have updated the previous report, doubled the number of companies, added new sections, added 60 countries and restructured it to make it more logical." iPMI Magazine CEO Christopher Knight says, "You asked for market data: this report delivers best-in-class market intelligence and is bang upto-date. Over 1500 pages strong, if you are in the business, this is the

must-read report."

Following the huge success of the 2014 report the 2016 edition now includes more countries and insurers, new information on laws and regulations PLUS countries current attitudes towards expatriates.

The 2016 report also includes more details of new health insurance laws locally in various countries.

Ian Youngman is a respected writer and researcher specialising in insurance.

He writes regularly for a variety of magazines, newsletters, and on-line services. He publishes a range of market reports and undertakes research for companies. An ACII, he has London market management experience with brokers and insurers.

2016 REPORT CONTENTS

COUNTRY PROFILES ::

COMPANY INTELLIGENCE ::

• ABU DHABI • AFGHANISTAN • ALBANIA • ALGERIA • ANDORRA • ANGOLA • ANTIGUA • ARGENTINA • ARMENIA • AUSTRALIA • AUSTRIA • AZERBAIJAN • BAHAMAS • BAHRAIN • BANGLADESH • BARBADOS • BELARUS • BELGIUM • BELIZE • BERMUDA • BOLIVIA • BOSNIA • BOTSWANA • BRAZIL • BRITISH VIRGIN ISL ANDS • BRUNEI DARUSSAL AM • BULGARIA • BURKINA FASO • BURUNDI • CAMBODIA • CANADA • CAYMAN ISLANDS • CHILE • CHINA • COLOMBIA • COSTA RICA • CROATIA • CUBA • CURACAO • CYPRUS • CZECH REPUBLIC • DENMARK • DOMINICA • DOMINICAN REPUBLIC • DUBAI • ECUADOR • EGYPT • ETHIOPIA • FIJI • FINLAND • FRANCE • GEORGIA • GERMANY • GHANA • GIBRALTAR • GREECE • GUATEMALA • GUERNSEY • GUYANA • HONDURAS • HONG KONG • HUNGARY • ICELAND • INDIA • INDONESIA • IRAN • IRAQ • IRELAND • ISRAEL • ITALY • JAMAICA • JAPAN • JERSEY • JORDAN • KAZAKHSTAN • KENYA • KUWAIT • KYRGYZSTAN • LATVIA • LEBANON • LESOTHO • LIBYA • LITHUANIA • LUXEMBOURG • MACEDONIA • MALAWI • MALAYSIA • MALDIVES • MALTA • MAURITIUS • MEXICO • MOLDOVA • MONACO • MONGOLIA • MONTENEGRO • MOROCCO • MOZ AMBIQUE • MYANMAR • NETHERLANDS • NEW ZEALAND • NICARAGUA • NIGERIA • NORWAY • OMAN • PAKISTAN • PANAMA • PAPUA NEW GUINEA • PARAGUAY • PERU • PHILIPPINES • POLAND • PORTUGAL • PUERTO RICO • QATAR • ROMANIA • RUSSIA • RWANDA • ST KITTS AND NEVIS • ST LUCIA • SAUDI ARABIA • SERBIA • SINGAPORE • SLOVAK REPUBLIC • SLOVENIA • SOUTH AFRICA • SOUTH KOREA • SPAIN • SRI LANKA • SUDAN • SWAZILAND • SWEDEN • SWITZERLAND • SYRIA • TAIWAN • TANZANIA • THAILAND • TRINIDAD AND TOBAGO • TUNISIA • TURKEY • TURKS AND CAICOS • UGANDA • UKRAINE • UNITED ARAB EMIRATES • UNITED KINGDOM • USA • URUGUAY • VENEZUELA • VIETNAM • YEMEN • ZAMBIA • ZIMBABWE.

• COUNTRY BASE • HQ • OVERVIEW • CUSTOMER NUMBERS • COMPANY PLAN • FINANCIALS • BUYING AND SELLING BUSINESSES • PARTNERSHIPS • RECENT MARKETING CHANGES • RECENT PRODUCT CHANGES • RECENT SERVICE CHANGES • RECENT CLAIMS CHANGES • DIGITAL TECHNOLOGY • COUNTRY INVOLVEMENT A TO Z.

COMPANY PROFILES :: • A PLUS • ACHMEA • ADNIC • AIA • AIG • AETNA • AETNA AND HUMANA IN 2017 • ALC HEALTH • ALLIANCE GROUP • ALLIANZ • AMARIZ • ANBANG • ANTAE • ANTHEM AND CIGNA IN 2017 • APRIL • ASSA • ASSSA • AVIVA • AXA • BELLWOOD PRESTBURY • BLUE CROSS • BLUE CROSS BLUE SHIELD • BUPA • CCW • CHUBB • CIGNA • CLEMENTS WORLDWIDE • CM INTERNATIONAL • COLLINSON • DAMAN • DAVIDSHIELD • DISCOVERY • EXCLUSIVE HEALTHCARE • EXETER • EXPATRIATE GROUP • FAIRFAX • FOSUN • FREEDOM HEALTH • GENERAL & MEDICAL • GENERALI • GLOBAL BENEFITS • GLOBAL UNDERWRITERS • GULF INSURANCE GROUP • HEALIX • HEALTHCARE INTERNATIONAL • HENNER • HUMANA • HUMANIS • IMG • INTEGRA GLOBAL • JARDINE • JUBILEE • LAMP • LIBERTY MUTUAL • MAPFRE • MARSH MCLENNAN • MEDICOVER • MET LIFE • MMI • MORGAN PRICE • MUNICH RE/MUNICH HE ALTH • MUTUA MADRILENA • NEW INDIA • NIB • OLD MUTUAL • OMAN INSURANCE • PACIFIC CROSS • PACIFIC PRIME • PAN-AMERICAN LIFE • PRIMARY GROUP • PUNTER SOUTHALL • QATAR INSURANCE • RBI PREMIUM • SAICO • JW SEAGON • SEVEN CORNERS • SIACI SAINT HONORE • STARR • STATE LIFE •STATUS GLOBAL • SWISS GLOBAL • SWISS LIFE • TOKIO MARINE • UNITEDHEALTH • UNION INSURANCE • VHI • VSP • WELLAWAY • WILLIAM RUSSELL • WILLIS • ZURICH.

iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND iNSURANCE 2016

81

2016 REPORT READERS

BROKERS

CORPORATIONS

HOSPITALS

TRANSPORT

INSURERS

TPA

2016 REPORT FACTS • The global demand for health insurance is rising fast; • There are more opportunities than ever for health insurers and brokers; • The numbers of expatriates is

rising and will increase; • Locals, students and NGO workers need cover too; • Compulsory cover is increasingly popular with countries;

• Countries are moving to insurance company based compulsory systems; • Rules on what providers can offer are tightening.

150+ COUNTRY PROFILES

COUNTRY PROFILES FOCUS ON :: HEALTHCARE, • HEALTHCARE REFORMS AND PRICE CONTROLS • HEALTHCARE CITIES AND CROSS-BORDER HEALTHCARE • STATE HEALTH INSURANCE AND PLANNED REFORM • COMPULSORY HEALTH AND TRAVEL • HEALTH INSURANCE AND PLANNED REFORMS • COMPULSORY TRAVEL HEALTH INSURANCE • PRIVATE HEALTH INSURANCE AND SUPPLEMENTARY COVERS • HEALTH INSURANCE REGULATION AND PLANNED REFORM • HEALTH INSURANCE PRICE REGULATION AND PLANNED REFORM.

COUNTRY INTELLIGENCE :: COUNTRY BACKGROUND • POPULATION • TOURISM NUMBERS • POLITICS • ECONOMY • HEALTHCARE • COMPETITION REPORTS ON PRIVATE HEALTHCARE • HEALTHCARE FOR EXPATRIATES • HEALTHCARE REFORM • HEALTHCARE PATIENT INFORMATION • HEALTHCARE PRICE CONTROLS • HEALTHCARE REGULATION • HEALTHCARE REGULATION REFORM • STATE HEALTH INSURANCE • STATE HEALTH INSURANCE REFORM • COMPULSORY HEALTH INSURANCE • COMPULSORY HEALTH INSURANCE REFORM • COMPULSORY TRAVEL HEALTH INSURANCE • PRIVATE HEALTH INSURANCE • PRIVATE HEALTH INSURANCE REFORM • COMPETITION REPORTS ON HEALTH INSURANCE • HEALTH INSURANCE REGULATION

• HEALTH INSURANCE REGULATION REFORM • HEALTH INSURANCE PRICE REGULATION • HEALTH INSURANCE PRICE REGULATION REFORM • HEALTH INSURANCE PRICE COMPARISON SITES • HEALTH INSURERS AND MEDICAL TOURISM • NUMBER OF LOCALS LIVING OVERSEAS • INSURANCE FOR LOCALS OVERSEAS • NUMBER OF EXPATRIATES • WHERE EXPATRIATES COME FROM • ATTITUDE TO EXPATRIATES • REQUIREMENTS FOR EXPATRIATES • ADVICE TO EXPATRIATES • KEY HEALTH INSURERS AND BROKERS WITH HEAD OFFICE THERE • INTERNATIONAL HEALTH INSURERS/ BROKERS ACTIVITY • RESEARCH REPORTS ON HEALTHCARE • RESEARCH REPORTS ON HEALTH INSURANCE • RESEARCH REPORTS ON EXPATRIATES.

COUNTRY INTELLIGENCE :: COUNTRY BACKGROUND • POPULATION • TOURISM NUMBERS • POLITICS • ECONOMY • HEALTHCARE • COMPETITION REPORTS ON PRIVATE HEALTHCARE • HEALTHCARE FOR EXPATRIATES • HEALTHCARE REFORM • HEALTHCARE PATIENT INFORMATION • HEALTHCARE PRICE CONTROLS • HEALTHCARE REGULATION • HEALTHCARE REGULATION REFORM • STATE HEALTH INSURANCE • STATE HEALTH INSURANCE REFORM • COMPULSORY HEALTH INSURANCE • COMPULSORY HEALTH INSURANCE REFORM • COMPULSORY TRAVEL HEALTH INSURANCE • PRIVATE HEALTH INSURANCE • PRIVATE HEALTH INSURANCE REFORM • COMPETITION REPORTS ON HEALTH INSURANCE • HEALTH INSURANCE REGULATION

• HEALTH INSURANCE REGULATION REFORM • HEALTH INSURANCE PRICE REGULATION • HEALTH INSURANCE PRICE REGULATION REFORM • HEALTH INSURANCE PRICE COMPARISON SITES • HEALTH INSURERS AND MEDICAL TOURISM • NUMBER OF LOCALS LIVING OVERSEAS • INSURANCE FOR LOCALS OVERSEAS • NUMBER OF EXPATRIATES • WHERE EXPATRIATES COME FROM • ATTITUDE TO EXPATRIATES • REQUIREMENTS FOR EXPATRIATES • ADVICE TO EXPATRIATES • KEY HEALTH INSURERS AND BROKERS WITH HEAD OFFICE THERE • INTERNATIONAL HEALTH INSURERS/ BROKERS ACTIVITY • RESEARCH REPORTS ON HEALTHCARE • RESEARCH REPORTS ON HEALTH INSURANCE • RESEARCH REPORTS ON EXPATRIATES.

LIMITED COPIES AVAILABLE

IF YOU ARE LOOKING FOR :: • ACE IS NOW CHUBB • ARIA IS NOW ASTRENSKA AND OWNED BY COLLINSON • AVANTIS HEALTH - HAS VANISHED • BRIT INSURANCE IS PART OF FAIRFAX • EXPACARE IS PART OF JARDINE • EXPATRIATE HEALTHCARE IS NOW EXPATRIATE GROUP • GEO BLUE IS PART OF BUPA • GLOBAL HEALTH ASIA IS PART OF APRIL • GLOBALITY HEALTH IS PART OF MUNICH HEALTH • GMC IS NOW HENNER • HAUTEVILLE IS PART OF ALLIANZ • HCC IS PART OF TOKIO FIRE AND MARINE • HTH WORLDWIDE IS PART OF BLUE CROSS BLUE SHIELD • INTERGLOBAL IS PART OF AETNA • IPH IS PART

OF AXA • JELF IS PART OF MARSH MCLENNAN • MEDIBROKER IS PART OF APRIL • MEDICARE INTERNATIONAL IS NOW APRIL INTERNATIONAL • MERCER IS PART OF MARSH MCLENNAN • MOMENTUM IS PART OF MMI • MSH INTERNATIONAL IS PART OF SIACA SAINT HONORE • NOWCOMPARE IS PART OF ALLIANCE GROUP • NOW HEALTH INTERNATIONAL IS PART OF PRIMARY GROUP • PASSPORT2HEALTH CLOSED • PRUHEALTH IS NOW VITALITY HEALTH, OWNED BY DISCOVERY • RSA SOLD OFF ALL HEALTH INSURANCE INTERESTS • SANO IS NOW ANTAE • SIRIUS INTERNATIONAL IS PART OF CM INTERNATIONAL • TOWERS WATSON IS PART OF WILLIS • WELLPOINT IS NOW ANTHEM.

we have you covered

85

HOW TO BUY iNTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2016

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Following the success of the 2014 report the 2016 edition now includes more countries and insurers, new information on cross

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ENGAGE border healthcare laws and regulations PLUS countries current attitude to expatriates, plus full details of new health insurance laws in countries including Dubai, Qatar, and the USA. Much more information has been added on the number of expatriates globally and by country –both outbound and inbound, and on local insurance regulation. attitude to expatriates, plus full details of new health insurance laws in countries including Dubai, Qatar, and the USA. Much more

RRP £1300

S

PROTECT information has been added on the number of expatriates globally and by country –both outbound and inbound, and on local insurance regulation.

iPMIM Offer £1200

iPMI Magazine subscribers enjoy complete access to this exclusive report for just £1200. Other major retailers will be charging £1300, once it goes on sale else where.

1

Wherever your patient is, we´ll get him out !

MedCareProfessional is an internationally operating air ambulance provider, as well as one providing ICU and ambulance ground transportation.

We pride ourselves on highly trained medical staff and experienced flight crews, thus being able to guarantee superior quality patient care, both

M E D C A R E P R O F E S S I O N A L K E R K E N B U S C H 1 5 4 5 5 2 9 H A T T I N G E N , G E R M A N Y T E L : + 4 9 . 2 3 2 4 . 9 1 9 9 8 0

BREAKING NEWS

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| 13 33 IPOLICY

NEW PRODUCT TO SAFEGUARD INTERNATIONAL WORKERS Monday, 09 May 2016 13:27

4EVERY YEAR THERE ARE MORE THAN 40,000 KIDNAPPINGS GLOBALLY. OVER 40% OF THESE ARE PROFESSIONALS BUSINESS PERSONNEL OR DEPENDENTS.

T

he Health Insurance Group has partnered with Voyager Insurance Services Ltd to offer a comprehensive suite of specialist international insurance products that provide individuals and groups with specialist kidnap and ransom [K&R] cover. This is an ideal solution for those operating in high risk or remote regions of the world.

“Every year there are more than 40,000 kidnappings globally, and over 40% of these are professionals and business personnel or their dependents. Kidnappings can occur in any region of the world, but particularly in hot-spots such as war zones and crisis zones such as Iraq, Afghanistan and Syria, and sub-Saharan Africa, South America and areas of political or social unrest,” said Sarah Dennis, Head of International for The Health Insurance Group. “In any K&R situation the issues and risks are both complex and interwoven and few details are ever made public. Our K&R capability is designed to reassure businesses and help them fulfil their duties towards protecting staff overseas, who may have been asked to work in some potentially remote or hostile environments.”

The K&R products are provided by a leading insurance company rated A+ (‘Superior’) by A. M. Best. Cover is available to UK, EU, US, Australian

and Canadian citizens in any country worldwide, or any company or organisation in those countries who are sending staff overseas.

“According to security experts, as foreign oil, mining and security firms have expanded into new territories the risks to westerners working abroad has increased in recent years,” continued Dennis. “This has fuelled a new breed of terrorist that use kidnapping foreigners as a chief means of fundraising. It is, however, sobering to know that a hostage’s chances of freedom also comes down to just two things: their nationality and whether or not they work for an employer with ‘kidnap and ransom’ or K&R insurance.”

The first kidnap-for-ransom insurance policy, offered by insurance giant Lloyd’s of London, dates back to 1932, shortly after the highly publicised kidnapping and murder of US aviator Charles Lindbergh’s 20-month-old son by a German ex-convict. l

BREAKING NEWS

HEALTH INSURANCE PLANS FOR EQUATORIAL GUINEA Monday, 04 April 2016

4EVERY YEAR THERE ARE MORE THAN 40,000 KIDNAPPINGS GLOBALLY. OVER 40% OF THESE ARE PROFESSIONALS BUSINESS PERSONNEL OR DEPENDENTS. Allianz Worldwide Care has partnered with Equatorial Guinea Insurance Company (EGICO) to create the most comprehensive group health insurance plans to date for companies employing both domestic and international workers in the country.

The plans offer the first health insurance solution for employers who require dedicated plans for their Equatorial Guinean workers and their international staff. The local plan, Salud GE, offers full domestic coverage within Equatorial Guinea. The international plan, Salud Global GE, offers coverage worldwide, outside of the United States, and is aimed at both Equatorial Guinean employees who may work abroad and expatriate staff living in Equatorial Guinea.

Susan Landers, Head of Market Management at Allianz Worldwide Care said, “Demand for comprehensive health insurance is growing rapidly in Equatorial Guinea and there was a real gap for corporate clients looking to provide their workforce with this benefit. Health insurance is a key factor in an employee benefit package.

The comprehensive nature of these new plans, combined with our strong support services, will assist organisations in Equatorial Guinea in attracting and retaining highly-skilled employees.”

The partnership brings together the global reach and expertise of Allianz Worldwide Care and the on-the ground insight and knowledge of EGICO, a respected local provider. Both local employees and expatriates will benefit from a wide range of in-patient and day-care treatments together with in-patient direct settlement, while expatriates will also benefit from access to Allianz Worldwide Care’s extensive global medical network.

Michel Djimadou, CEO of EGICO said, “We’re delighted to have partnered with Allianz Worldwide Care to launch these plans, which were conceived and developed specifically for companies in Equatorial Guinea. When it comes to international health insurance, the options here were extremely limited until now. Currently, there is nothing available in Equatorial Guinea that is comparable to our partnership with Allianz Worldwide Care for local employees or expatriates.” l

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AXA PPP STRENGTHENS ISLANDS HEALTH PLAN TO BOOST IPMI Tuesday, 05 April 2016

4EVERY YEAR THERE ARE MORE THAN 40,000 KIDNAPPINGS GLOBALLY. OVER 40% OF THESE ARE PROFESSIONALS BUSINESS PERSONNEL OR DEPENDENTS.

F

rom 1st April 2016 AXA PPP International is adding new options to its health plan designed specifically for residents in the Channel Islands and Isle of Man. The refreshed health plan continues to give customers the choice of cover levels Core, Classic, Premier and Ultimate, and from April customers will also be able to choose an extended hospital network for treatment in the UK, including London hospitals, as well as the option to include everyday necessities such as dental and optical cover. And for eligible cancer treatment on the Premier and Ultimate plan level, transportation from the Islands to the UK (for treatment not available locally) is also included.

“We understand the unique needs of our customers and we are dedicated to offering support on all levels” says Tom Wilkinson, Managing Director of AXA PPP International.

“We have created the Islands Health Plan to offer customers’ the flexibility of healthcare whenever they might need it.”

Wilkinson continues, “As well as treatment on the Islands themselves, we understand that there will be times when members may need access to a medical facility on the mainland, and whether that’s in the UK or Europe, the choice

is theirs.”

As part of the plan, members have access to a ‘Fast Track Appointments service’ which allows them to call and find a specialist anywhere the UK, at a time that is convenient for them. We’ll even offer to book the first appointment on their behalf. The offering builds on AXA PPP International’s 40 years’ experience providing international private medical insurance. Under the plan, members will also receive 24/7 support, online membership management, and around the clock access to a team of medical professionals. l

Pacific Cross Insurance Inc. Pacific Cross Healthcare Inc.

Pacific Cross Vietnam

www.pacificcrossinternational.com

Communicating in a Medical Emergency in Indonesia English

Bahasa Indonesia

Help me!

Tolong saya!

Robber!

Perampok!

Fire!

Kebakaran!

Pencuri! / Maling!

Thief!

Takbรณ!

Run!

Awas!

Watch out! (or: be alert!)

Call the police/doctor/ambulance!

Panggil polisi/dokter/ambulans!

Vocabulary of Medical Terms English

Bahasa Indonesia

English

Bahasa Indonesia

Asam urat

Wound

Luka

Cough

Batuk

Bruised

Memar

Swollen

Bengkak

Gout

Sweat rash Blister Measles Fever

Biang keringat Bisul Cacar air Demam

Broken bone Sexually transmitted disease Cold Faint/unconscious Dizzy

Patah tulang Penyakit menular seksual Pilek Pingsan Pusing

Diabetes

Diabetes/ kencing manis

Diarrhea

Diare/mencret

Rash

Stung by bee

Disengat lebah

Toothache

Sakit gigi

Cavity

Gigi berlubang

Headache

Sakit kepala

Infection Acne

Infeksi Jerawat

Fractured bone

Stomachache Heart attack Difficult to breath

Retak tulang Ruam

Sakit perut Serangan jantung Sesak nafas

Cancer

Kanker

Twisted

Keseleo

Low blood pressure

Tekanan darah rendah

Kurang gizi

High blood pressure

Tekanan darah tinggi

Malnourished Scrape

Lecet

www.pacificcrossinternational.com

Communicating in a Medical Emergency in Philippines English

Filipino

Help !

Saklolo!

Stop!

Hintô!

Fire!

Sunog!

Magnanákaw!

Thief!

Run!

Takbó!

Watch out! (or: be alert!)

Alerto!

Call the police/doctor/ambulance!

Tawagan ang pulís!/doktór/ambulansya!

Vocabulary of Medical Terms English

Filipino

I feel sick

Masama ang pakiramdám ko

Accident

Aksidente

Food poisoning Where is the closest pharmacy?

Pagkakalason Saán ang pinaka malapit na botika?

It hurts here

Dito masakít

It's urgent!

Ngayón na!

Calm down!

Relax lang!

Headache

Sakit ng ulo

Fever Stomach ache Diarrhea Asthma Dentist Medicine I need a doctor

Lagnat Sakit ng tiyan Pagtatae Hika Dentista Gamot Kailangan ko ng doktór

Pacific Cross is more than just insurance. Pacific Cross provides peace of mind.

Pacific Cross Insurance brings over 65 years of experience in the health and travel insurance industry to clients throughout Asia.

STANDARD INTERNATIONAL PLANS

COMPREHENSIVE INTERNATIONAL PLANS

MAJOR MEDICAL INTERNATIONAL PLANS

iPMI PROVIDER network

95

iNTERNATIONAL PRIVATE MEDICAL iNSURANCE PROVIDERS V1.5

Made With Y By International Private Medical Insurance Magazine

Discover Aetna International’s NEW Pioneer & Summit global health care plans Choice We provide cover for inpatient and outpatient care, dental treatment and hospitalisation to name a few.

Control Let your employees take charge of their health with tools that fit with their busy lifestyle, like our Online Health Assessment.

Care

Comfort We’ll help to keep your employees and their family safe with resources to manage their personal safety if they’re outside their home country.

Convenience Wherever your employees are in the world, they can count on our web and mobile technology to keep our services and support within reach.

Our team of specialised clinicians and multilingual case managers are available 24/7/365 to support your employees no matter where they are.

Isn’t it time your international employees receive robust health care solutions, anytime, anywhere?

Learn more at aetnainternational.com Or call the team on +44 (0) 870 442 2676

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 AETNA INTERNATIONAL

GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 870 442 4386 aetnainternational.com/en/ individuals/health-plans/ contact-us.html aetnainternational.com 69 Park Lane, 1st floor, Croydon, CR9 1BG, United Kingdom

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide.

As one of the largest providers of international private medical insurance services, we serve more than 700,000 members worldwide, including expatriates, local nationals and business travellers. Our global benefit solutions include medical, dental, vision and emergency assistance.

In November 2015 we launched two new global health care products - Aetna Pioneer aimed at individuals and families with Aetna Summit supporting group clients. Both products offer customers greater simplicity, choice and value that are distinctive in the market.

Each product is modular in style with five base plan levels available - Aetna Pioneer/Summit 1750, 2500, 4000, 5000 and 5000+.

Overall annual benefits range from USD 1,750,000 to USD 5,000,000.

LEARN MORE ABOUT AETNA INTERNATIONAL. VISIT THEIR MICRO SITE ON iPMIM.

97

International experts you can trust

As an experienced independent expert, you can trust Bellwood Prestbury to help you set-up and manage the right IPMI for individuals or companies, anywhere in the world.

Find out more at

bellwoodprestbury.com/ipmi Bellwood Prestbury Limited, 4 Imperial Square, Cheltenham, GL50 1QB, United Kingdom • +44 (0) 1242 584 558 Bellwood Prestbury Limited is registered in England no. 1100251. Authorised and regulated by the Financial Conduct Authority (www.fca.org.uk).

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 BELLWOOD PRESTBURY

EST: 2000 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 1242 584558 info@bellwoodprestbury.com bellwoodprestbury.com 4 Imperial Square Cheltenham Gloucestershire GL50 1QB United Kingdom

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

We understand that international medical insurance can at times be complicated, confusing and difficult, so our aim is to lead our clients through the process of choosing the right cover for their employees by helping identify, select and implement the health insurance plan that works both for their employees and their businesses.

By understanding our clients’ businesses and the environment in which their employees are operating, we will work to identify those insurance providers who are best able to deliver not only the range of cover benefits that our clients’ businesses require, but the service and support that they demand and deserve.

Our extensive experience and indepth knowledge of the international private medical insurance market allows us to work together with insurers to offer pro-active support in the management of our clients’ chosen plans and to offer advice on market trends. As a leading global insurance specialist, we have been arranging high-risk and complex cover for individuals, companies and organisations throughout the world for more than 15 years.

LEARN MORE ABOUT BELLWOOD PRESTBURY. VISIT THEIR MICRO SITE ON iPMIM.

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THERE FOR YOUR EXPATRIATE CUSTOMERS. EVEN WHILE YOU SLEEP. Be there for potential customers 24/7 with the new online AppLink quote portal from Cigna. Putting AppLink on your website lets your customers get a price and get the information they need quickly and easily. AppLink. So you can be there for your expatriate customers, all the way.

Learn more at cignaglobal.com/brokers/applink

CIGNA ADVERT

“Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, and not by Cigna Corporation. Such operating subsidiaries include Cigna Global Insurance Company Limited, Cigna Life Insurance Company of Europe S.A.–N.V, Cigna Europe Insurance Company S.A.-N.V. and Cigna Worldwide Life Insurance Company Limited.

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 CIGNA GLOBAL HEALTH OPTIONS

EST: 2011 GEOGRAPHY: GLOBAL HQ: SCOTLAND SECTOR: iPMI

+44 (0) 1475 788 682 cgi.sales@cigna.com cignaglobal.com/brokers The Grosvenor Building 72 Gordon Street Glasgow G13RS Scotland

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Cigna Global Health Options specialise in providing expatriate health plans that are designed to give comprehensive overseas medical cover for people who are living and working abroad. Our core International Medical Insurance plans give you and your family cover for essential hospital stays and treatment, cancer and psychiatric care.

Maternity cover is also included in our Gold and Platinum plans. Our core plans can then be supplemented with a range of optional benefits which include International Outpatient, designed to cover outpatient treatment and prescriptions.

Cigna Global Health Options also offer International Medical Evacuation, International Vision & Dental and International Health & Wellbeing optional benefits that can be added to your core plan.

LEARN MORE ABOUT CIGNA. VISIT THEIR MICRO SITE ON iPMIM.

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LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 DAVIDSHIELD

EST: 2000 GEOGRAPHY: GLOBAL HQ: Israel SECTOR: iPMI

+972 9 8920 920 csr@davidshield.com davidshield.com

Founded in 2000, with offices in Europe, North America and Israel, DavidShield is a leader in the field of expatriate health insurance.

The Company provides international medical insurance and health care management services (ASO) to employers, insurance companies, government institutions and NGOs in over 95 countries.

DavidShield is the winner of the Forum of Expatriate Management prestigious EMMA award for Innovation in Global Mobility (2014 & 2016). The Company was also recognized by Phocuswright with an award for Travel Innovation (2014) and received the paybefore award for best non-US based prepaid program (2012).

DavidShield Group Office Netanya, Israel

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE ABOUT DAVIDSHIELD. VISIT THEIR MICRO SITE ON iPMIM.

103

www.generali.com

Generali Global Health

Your health means the world to us

Generali Global Health (GGH) offers International Private Medical Insurance to corporations, international organisations and individuals.

Backed by the solidity and global footprint of the Generali Group, GGH unite unique and flexible product and benefit options with leading technology, to anticipate our clients’ needs anywhere in the world, 24 hours a day, 7 days a week.

Through our extensive range of health insurance and wellness solutions, integrated medical support and claims management, we are committed to putting our customers at the centre of the services we provide.

For more information on GGH products and services please contact: GGH@generali.co.uk Head Office 100 Leman Street, London E1 8AJ Tel. +44(0)20 7365 6444

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 GENERALI GLOBAL HEALTH

EST: 2015 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 207 265 6200 generali.co.uk/home/contactus.html generali.co.uk

For many years, Generali has offered International Private Medical Insurance in partnership with the Generali Group Company, Europ Assistance.

In January 2015, Generali Global Health (GGH) was created to become the dedicated International Private Medical Insurance provider of the Group, harnessing the financial strength, global footprint and existing iPMI/ Health Insurance capabilities in a single business unit headed up by Marco Giacomelli, a well known and respected figure in the international employee benefits industry.

2015 has been a great year for GGH. Marco’s newly formed senior management team of leading industry professionals have been busy putting business plans and strategy in place for next year.

55 Mark Lane London, EC3R 7NE United Kingdom

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE ABOUT GENERALI GLOBAL HEALTH. VISIT THEIR MICRO SITE .

105

Global coverage, reliablity and service.

Seeking out new life and new civilisations. No matter how undiscovered and

Globality Health is the international health insurer with a special focus on expatriates. As part of Munich alien your new country may feel, DKV Globality provides you with outstanding healthcare wherever you go.

Health, we give you the strength and security of a leading global primary insurer and reinsurer. Under ÂŽ ÂŽ

With Globality CoGenio and Globality YouGenio we offer internationally operating companies and their

the Munich Health brand, Munich Re pools its primary insurance and reinsurance operations, as well as expatriate staff as well as individuals and their families flexible underwriting solutions, high-level products

related services in international healthcare business.

with comprehensive outpatient, inpatient and dental insurance cover and market leading services around the

Munich Re as a group stands for exceptional solution-based expertise, consistent risk management, globe. Plus the advantage of covering pre-existing diseases in the insurance policy. Trust in our expertise.

financial stability and client proximity. Some 40 million clients in over 30 countries place their trust in the services and security Munich Re provides.

www.globality-health.com

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 GLOBALITY HEALTH

EST: 2009 GEOGRAPHY: GLOBAL HQ: LUXEMBOURG SECTOR: iPMI

+352 270 444 22 11

Globality Health is the international health insurer with a special focus on expatriates.

Our approach is based on sound client portfolio management based on a longterm perspective, solid data and market expertise. The growing success of our individual and corporate plans clearly indicates that this approach is on track. As part of Munich Health, we give you the strength and security of a leading global primary insurer and reinsurer.

Under the Munich Health brand, Munich Re pools its primary insurance and reinsurance operations, as well as related services in international healthcare business. We draw on experience gained througout the world in health insurance and reinsurance over a period of more than 80 years.

Globality Health means … contact@globality-health.com … feeling at home globality-health.com wherever you are.

13, rue Edward Steichen L-2540 Luxembourg

Over 3,000 experts at locations worldwide use this wealth of knowledge to offer our international clients innovative solutions, individual consulting and services.

Outstanding care for outstanding people. DKV Globality is the international

With Globality CoGenio® and Globality YouGenio® we offer international companies and their expatriate health insurer with a special focus on expatriates. As a member of Munich Health with more than 5,000

staff and individuals and their families, flexible underwriting solutions, high-level products with

experts at 26 locations worldwide we offer innovative healthcare solutions for clients and partners all over

comprehensive outpatient, inpatient and dental cover and market leading services around the globe. the world. As an integral part of the Munich Re Group, we give you theLEARN financialMORE strengthABOUT and security of one of the world’s leading insurers and reinsurers.

GLOBALITY HEALTH. VISIT THEIR MICRO SITE ON iPMIM.

Call our experienced consultants at +352 270 444 2201 or visit www.globality-health.com to find out more.

4Call INTERNATIONAL INSURANCE our consultants MEDICAL at +352 270 444 2201 or 4visit INTERNATIONAL HEALTHCARE www.dkv-globality.com to find INSURANCE out more.

4 INTERNATIONAL EXPATRIATE INSURANCE 4 INTERNATIONAL TRAVEL INSURANCE

107

Global coverage, reliablity and service.

Seeking out new life and new civilisations. No matter how undiscovered and

Globality Health is the international health insurer with a special focus on expatriates. As part of Munich alien your new country may feel, DKV Globality provides you with outstanding healthcare wherever you go.

Health, we give you the strength and security of a leading global primary insurer and reinsurer. Under ÂŽ ÂŽ

With Globality CoGenio and Globality YouGenio we offer internationally operating companies and their

the Munich Health brand, Munich Re pools its primary insurance and reinsurance operations, as well as expatriate staff as well as individuals and their families flexible underwriting solutions, high-level products

related services in international healthcare business.

with comprehensive outpatient, inpatient and dental insurance cover and market leading services around the

Munich Re as a group stands for exceptional solution-based expertise, consistent risk management, globe. Plus the advantage of covering pre-existing diseases in the insurance policy. Trust in our expertise.

financial stability and client proximity. Some 40 million clients in over 30 countries place their trust in the services and security Munich Re provides.

www.globality-health.com

Globality Health means … … feeling at home wherever you are.

Outstanding care for outstanding people. DKV Globality is the international

With Globality CoGenio® and Globality YouGenio® we offer international companies and their expatriate health insurer with a special focus on expatriates. As a member of Munich Health with more than 5,000

staff and individuals and their families, flexible underwriting solutions, high-level products with

experts at 26 locations worldwide we offer innovative healthcare solutions for clients and partners all over

comprehensive outpatient, inpatient and dental cover and market leading services around the globe. the world. As an integral part of the Munich Re Group, we give you the financial strength and security of one of the world’s leading insurers and reinsurers.

Call our experienced consultants at +352 270 444 2201 or visit www.globality-health.com to find out more.

Call our consultants at +352 270 444 2201 or visit www.dkv-globality.com to find out more.

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 HEALTHCARE INTERNATIONAL

EST: 2004 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 207 590 8800 enquiries@ healthcareinternational.com healthcareinternational.com 95 Cromwell Road London SW7 4DL United Kingdom

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

HealthCare International capitalises on more than 35 years experience in Global International Health and Private Medical Insurance. HealthCare International is a specialist provider of expatriate health insurance, providing a wide range of health care benefits providing peace of mind for your family or personnel.

Throughout the world, the demand for first class International Health Insurance has never been greater. As social health insurance services that could once be relied upon are no longer able to keep pace with the ever increasing cost of medical treatment, so the need to make alternative arrangements has become of crucial importance, particularly to the expatriate.

For those expatriates living and working abroad, accessing the right kind of health insurance cover can turn out to be a nightmare, with the cost of medical treatment often expensive and difficult to arrange particularly in an emergency. When you or your family need worldwide medical care while you are away from your home country, the last thing you want is to find that it is costly and difficult to arrange, particularly in an emergency. That’s why having the right international medical and life insurance cover in place is more important than ever.

LEARN MORE ABOUT HCI. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

111

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 INTEGRA GLOBAL

EST: 1999 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 333 405 3003 integraglobal.com/front/ contact/email integraglobal.com 29/30, Fitzroy Square London UK

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

IntegraGlobal is an international health plan provider since 1999.

IntegraGlobal is a U.K company that has service offices strategically placed worldwide in Europe, North America and Asia.

We specialise in providing health plans to organisations and individuals with unique health protection needs, such as expatriates, marine professionals and specialised risks.

Our speciality is the uncommon. And we like to apply our understanding and experience to such unique groups rather than trying to put a round peg in a square hole.

And by doing so, we are confident of developing unique international health plans that offer you outstanding protection, excellent value and hands-on unbeatable personal service.

More and more people have discovered the unique value of an IntegraGlobal International Health Plan.

LEARN MORE ABOUT INTEGRA. VISIT THEIR MICRO SITE ON iPMIM.

113

Pacific Cross is more than just insurance. Pacific Cross provides peace of mind.

Pacific Cross Insurance brings over 65 years of experience in the health and travel insurance industry to clients throughout Asia.

STANDARD INTERNATIONAL PLANS

COMPREHENSIVE INTERNATIONAL PLANS

MAJOR MEDICAL INTERNATIONAL PLANS

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 PACIFIC CROSS INTERNATIONAL

EST: 1949 GEOGRAPHY: GLOBAL HQ: PHILIPPINES SECTOR: iPMI

Pacific Cross International has provided specialist insurance products and services in Asia for over 65 years.

Pacific Cross International has operating, administration and/or servicing entities in Hong Kong, the Philippines, Thailand, Indonesia, Vietnam and Cambodia.

The group currently provides insurance products and services for over 95,000+ people, representing 57 nationalities living in 43 countries.

+63 2 899 8001 inquiry@pacificcross.com

Pacific Cross is a leading provider of health, personal accident and travel insurance products and services to people and organizations that live and work internationally.

pacificcrossinternational.com

In 2015 the group provided travel insurance for 3 million travel days for over 300,000+ people.

Pacific Cross Center 8000 Makati Avenue 1200 Makati City Metro Manila Philippines

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Pacific Cross maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across the Asia Pacific region.

LEARN MORE ABOUT PACIFIC CROSS. VISIT THEIR MICRO SITE ON iPMIM.

115

BROAD STATS SHOULD MEAN BROAD COVERAGE

JOIN US TO EXPAND YOUR COVERAGE TODAY

FACT

NO.

438

The top three reasons for expatriate relocation are as follows: 01 Education 02 Employment 03 Relationship

Keeping You Well, While You’re Away.®

WellAway®

Keeping You Well, While You’re Away.®

 +1 441 296 0651  info@wellaway.com  www.wellaway.com

WellAway is a managing general underwriter specialized in worldwide expatriate healthcare.

WellAway is proud to underwrite the only ACA compliant expat solution offered in the international market.

LEARN MORE

CONTACT US

PROVIDERS

IPMI 4 WELLAWAY

EST: 2014 GEOGRAPHY: GLOBAL HQ: BERMUDA SECTOR: iPMI

+1 855 773 7810 brokerinfo@wellaway.com wellaway.com

WellAway specializes in health and travel insurance for expatriates including unique health programs for foreign nationals living throughout the world. Each of our products offer an extensive set of benefits coupled with the highest standard of customer service to provide unquestionable peaceof-mind for expatriates, employers, students and global travelers.

Each of our carefully designed Expatriate Health Programs offers comprehensive health coverage coupled with a variety of wellness and support tools to help individuals and their families start their new lives abroad.

We offer a number of targeted programs catering to different demographics and market segments. These programs are some of the first expatriate plans to be approved as compliant under the Affordable Care Act.

Canon’s Ct.22 Victoria St. PO Box HM1179 Hamilton HM EX Bermuda

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE ABOUT WELLAWAY. VISIT THEIR MICRO SITE ON iPMIM.

117

ADVERTISE HERE

AGENT iPMI

P24

iNTERNATIONAL PRIVATE MEDICAL iNSURANCE BROKERS AGENTS INTERMEDIARIES PAGES

Made With Y By International Private Medical Insurance Magazine

International experts you can trust

As an experienced independent expert, you can trust Bellwood Prestbury to help you set-up and manage the right IPMI for individuals or companies, anywhere in the world.

Find out more at

bellwoodprestbury.com/ipmi Bellwood Prestbury Limited, 4 Imperial Square, Cheltenham, GL50 1QB, United Kingdom • +44 (0) 1242 584 558 Bellwood Prestbury Limited is registered in England no. 1100251. Authorised and regulated by the Financial Conduct Authority (www.fca.org.uk).

iNTERNATIONAL PRIVATE MEDICAL iNSURANCE BROKERS V1.1

121

ENHANCED LISTING

COMPANY: Bellwood Prestbury ADDRESS: 4 Imperial Square, Cheltenham, Gloucestershire, GL50 1QB, United Kingdom. PHONE: +44 1242 584 558 WEBSITE: bellwoodprestbury.com EMAIL: info@bellwoodprestbury.com

COMPANY: Anderson Health ADDRESS: #68 Lombard Street, London, EC3V 9LJ, United Kingdom.

COMPANY: Drewberry ADDRESS: Millenium Bridge House, 2 Lambeth Hill, London, EC4V 4AR, United Kingdom.

COMPANY: April Medibroker ADDRESS: Almondsbury Business Centre, Woodlands, Bradley Stoke, Bristol, BS32 4QH,

COMPANY: Dr. Walter GmbH ADDRESS: EisenerzstraÃ&#x;e 34

United Kingdom.

53819 Neunkirchen-Seelscheid, Germany.

COMPANY: Ascoma ADDRESS: Avenue Clozel, Tour Notre Dame, 01 BP 7552 Cotonou, Benin Republic.

COMPANY: Expat Assure ADDRESS: Balfour House, 741 High Road, London, N12 0BP, United Kingdom.

COMPANY: Bellwood Prestbury ADDRESS: 4 Imperial Square, Cheltenham, Gloucestershire, GL50 1QB, United Kingdom.

PHONE: +44 1242 584 558 WEBSITE: bellwoodprestbury.com EMAIL: info@bellwoodprestbury.com

COMPANY: Expatriate Insurance Brokers ADDRESS: 31/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.

COMPANY: Brennan Health Insurance Group ADDRESS: 915 Boerderij Way, Woodstock, Illinois 60098, USA. COMPANY: Chase Templeton ADDRESS: 5 Arkwright Court, Blackburn Interchange, Darwen, BB3 0FG, United Kingdom.

COMPANY: Cooper, Claridge-Ware Limited ADDRESS: 2201-07 Tower Two, Times Square, 1 Matheson Street, Hong Kong.

COMPANY: Global Albatross ADDRESS: Level 1, 5 School Road, Kaiwharawhara, Wellington, New Zealand, 6035.

COMPANY: GLOBASSURE S.M.P.C. ADDRESS: 3, Thermopylon str., Halandri 15233, Athens, Greece.

COMPANY: Goldstar ADDRESS: Lynton House, 304 Bensham Lane, Thornton Heath, CR7 7EQ, United Kingdom.

COMPANY: IHC Employee Benefits ADDRESS: 80 Fleet Street, London, EC4Y 1ET, United Kingdom.

ADVERTISE HERE

iNTERNATIONAL PRIVATE MEDICAL iNSURANCE BROKERS V1.1

ENHANCED LISTING

COMPANY: Bellwood Prestbury ADDRESS: 4 Imperial Square, Cheltenham, Gloucestershire, GL50 1QB, United Kingdom. PHONE: +44 1242 584 558 WEBSITE: bellwoodprestbury.com EMAIL: info@bellwoodprestbury.com

COMPANY: Lonsdale & Associates ADDRESS: Deira , Maktoum Street Dubai, United Arab Emirates.

COMPANY: RDMT Consultants Pty Ltd ADDRESS: #PO Box 150, Brompton SA 5007, Australia.

COMPANY: J+C Budmiger GmbH ADDRESS: Englisch-Gruss-Strasse 30, Brig-Glis, CH-3902, Switzerland.

COMPANY: Xact Risk Solutions Ltd ADDRESS: 34 Lime Street, London, EC3M 7AT, United Kingdom.

COMPANY: Medisave ADDRESS: Beech House, 45 Beechland Drive, LISBURN, Co. Antrim, BT28 1HS, Northern Ireland.

COMPANY: NEW AGE Insurance Brokers L.L.C. ADDRESS: 507 Al Nasr Plaza Offices Oud Metha Road, P.O. Box 33916, Dubai, United Arab Emirates.

COMPANY: Pacific Prime ADDRESS: 18 Cross St, Singapore, 048423.

COMPANY: Premier Healthcare Management ADDRESS: 29 Dingwall Road, Croydon, Surrey, CR0 2NB, United Kingdom.

COMPANY: Regency Health ADDRESS: 1 Ashley Mews, Cheltenham, GL52 6LQ, United Kingdom.

COMPANY: TFG Global Insurance Solutions Ltd. ADDRESS: #1500 – 701 West Georgia Street, Vancouver, BC V7Y 1C6, Canada.

123

A global partner you can rely on GROUP OF COMPANIES

A clear departure from ‘standard’ global healthcare services for expats Destination anywhere - tailor our combination of health, travel and security related risk management solutions to support your business needs.

And with genuine transparency on costs, we won’t cost you the earth.

Global coverage, reliablity and service.

Seeking out new life and new civilisations. No matter how undiscovered and

Globality Health is the international health insurer with a special focus on expatriates. As part of Munich alien your new country may feel, DKV Globality provides you with outstanding healthcare wherever you go.

Health, we give you the strength and security of a leading global primary insurer and reinsurer. Under ÂŽ ÂŽ

With Globality CoGenio and Globality YouGenio we offer internationally operating companies and their

the Munich Health brand, Munich Re pools its primary insurance and reinsurance operations, as well as expatriate staff as well as individuals and their families flexible underwriting solutions, high-level products

related services in international healthcare business.

with comprehensive outpatient, inpatient and dental insurance cover and market leading services around the

Munich Re as a group stands for exceptional solution-based expertise, consistent risk management, globe. Plus the advantage of covering pre-existing diseases in the insurance policy. Trust in our expertise.

financial stability and client proximity. Some 40 million clients in over 30 countries place their trust in the services and security Munich Re provides.

www.globality-health.com

Globality Health means … … feeling at home wherever you are.

Outstanding care for outstanding people. DKV Globality is the international

With Globality CoGenio® and Globality YouGenio® we offer international companies and their expatriate health insurer with a special focus on expatriates. As a member of Munich Health with more than 5,000

staff and individuals and their families, flexible underwriting solutions, high-level products with

experts at 26 locations worldwide we offer innovative healthcare solutions for clients and partners all over

comprehensive outpatient, inpatient and dental cover and market leading services around the globe. the world. As an integral part of the Munich Re Group, we give you the financial strength and security of one of the world’s leading insurers and reinsurers.

Call our experienced consultants at +352 270 444 2201 or visit www.globality-health.com to find out more.

Call our consultants at +352 270 444 2201 or visit www.dkv-globality.com to find out more.

www.generali.com

Generali Global Health

Your health means the world to us

Generali Global Health (GGH) offers International Private Medical Insurance to corporations, international organisations and individuals.

Backed by the solidity and global footprint of the Generali Group, GGH unite unique and flexible product and benefit options with leading technology, to anticipate our clients’ needs anywhere in the world, 24 hours a day, 7 days a week.

Through our extensive range of health insurance and wellness solutions, integrated medical support and claims management, we are committed to putting our customers at the centre of the services we provide.

For more information on GGH products and services please contact: GGH@generali.co.uk Head Office 100 Leman Street, London E1 8AJ Tel. +44(0)20 7365 6444