Tenants Times - Winter 2015

Top award for Arthur

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tenants’ times News for tenants of Ipswich Borough Council Winter 2015

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Solar panels setback In Tenants’ Times I referred to the Council’s plans to install solar panels to 2,000 council houses.

Government’s proposals to cut ‘feed-in tariffs’ the payment for electricity generated means the Council’s aims are no longer viable due to circumstances outside our control. This is a blow to tenants who would have gained from saving on electric bills; jobs for those who would have carried out the work; and council tax payers as the anticipated income to the Council under the scheme will now not be received.

But some good news on the way While the solar panel project has been abandoned the Council remains committed to carrying out energy-conserving improvements to council houses. One measure is an extension of

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housing matters

the external wall insulation programme. This and other plans being worked-up will help both tenants and the environment.

New development wins National 2015 Award 2015 has seen our biggest council house development for 50 years with the completion of 108 new homes off Bader Close, built by Keepmoat. We were honoured to receive an award for Best Social Housing Scheme in the Country.

Sending all our tenants very best wishes for Christmas and the New Year.

Councillor John Mowles Housing portfolio holder

Mayor opens new skate park

''An absolute pleasure to open the new skate park, an amazing example of a community-led project and massive congratulations to everyone. Through my involvement with the Big Local Trust I saw the hard work put in to this project everyone should be very proud” said Mayor, Glen Chisholm.

This on-going project has been made possible with help from various local funding; the North West Big Local Trust, The SITA Trust, and Ipswich Borough Council’s North West Area Committee all contributed funding towards the design and construction of the new park. Rigorous consultation took place to ensure interests of skate park users and local businesses/residents were taken into account with design, placement and construction of the new skate park.

Skaters were also invited to a consultation event in April 2015 and have been involved throughout the tender process.

Dear fellow tenants, I hope this Tenants’ Times finds you in good health. Where has this year gone? Before we know it, it’s the festive season.

The Scrutiny Panel has been looking at the Customer Contact Centre and your experiences of using this service. It has been a lengthy and challenging project.

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l e n a P y n i t u r c Tenant S

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recommendations were made in our final report which will be published shortly.

The Panel is working to make sure your interests are being looked after. If you have any burning issues related to housing matters or services please email us at: tenant.participation@ ipswich.gov.uk Wishing you the best of the season

How we went about this project We appointed tenant inspectors as mystery shoppers by ringing the call centre with genuine enquires, we sent questionnaires to tenants, and panel members visited the contact centre and interviewed staff. All the data and findings were collated and from that information

Leah Jordan Tenant Scrutiny Panel Member

Bader Close homes win award Ipswich’s Bader Close council housing project has won a prestigious national prize.

The Borough Council and builders Keepmoat scooped top spot in the Social Housing Development of the Year category of the annual Bricks awards. To win, Bader Close had to meet tough criteria on build quality, good site management and leadership along with great customer service. The judges clearly thought it had met the mark. The Bricks, run by LABC Warranty is in its eighth year and rewards hard work and high skills from developers and contractors.

Ipswich Borough Council Leader David Ellesmere said: “We are delighted to be recognised as an outstanding site in the Bricks awards. Bader Close is a key part of our goal of building thousands of council homes to meet increasing needs of local people. We have developed a rewarding partnership with Keepmoat which is ensuring the Bader Close homes are built on time and to a very high standard.”

The 108-home Bader Close development is the first substantial council house building programme in the town for 50 years. The first tenants moved in last Christmas, more will be picking up their keys in the next few months.

Pictured: Alexander Armstrong and LABC Joint Managing Director James Bush presenting the award to Councillor Ellesmere and Clare Lovell from Ipswich Borough Council and Murray Lyle and Chris Thorogood from Keepmoat

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Arthur receives French war honour

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Wingate House resident Arthur Scoffield has received one of France’s highest honours to mark his involvement in the D-Day landings during World War Two. To commemorate last year’s 70th anniversary of the landings, the French Government offered all veterans involved with the mission the opportunity to receive the Legion of Honour medal.

Earlier this year, Arthur received his medal and a letter from the French Embassy thanking him for his service and confirming he has been appointed to the rank of Chevalier in the Ordre National de la Légion d’honneur, an honour comparative to an MBE. Arthur was a bomb disposal technician in the Royal Engineers and his squad landed on Juno Beach in June 1944 with just 20 minutes to clear the area of landmines before the main troops arrived. While proud of the role he played, Arthur is quick to say that he didn’t act alone and he is honoured to receive the medal in memory of everyone who served.

Arthur was born in Dillwyn Street, round the corner from his current home, and after the war returned to Ipswich where he and a few friends helped to reform the Territorial Army. Arthur has enjoyed living at Wingate House for more than three years and is described as lively and well-loved by staff and fellow residents. Arthur is a few months shy of his 100th birthday and still enjoys going to the local bingo club every week.

Building works are progressing quicker than expected at MacClure Way off Ulster Avenue where the Council is delivering 22 new homes.

The progress means the first tenants should be moving in early in 2016. The development of this site behind the Ulster Avenue shops in north west Ipswich is part of the Council’s housing delivery programme.

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The Council’s aim is to provide 1,000 new council homes in Ipswich by 2025.

The new square is being named in honour of soldier Gary Barnes who was killed in action.

Action on anti-social behaviour Ms H, an Ipswich council tenant who caused significant nuisance and disturbance to her neighbours has been ordered to stay away from her Roper Court property for three months.

Residents reported noise nuisance, and felt intimidated by the constant stream of people visiting her flat. The Council supported these complaints, claiming Ms H and her visitors caused a regular noise disturbance and many other issues including verbal abuse, criminal damage and

drug-related nuisance. It was reported Ms H was verbally abusive towards other residents, making them fearful to approach Police or the Council.

Louise Siu, Housing ASB Officer, said: "We will not tolerate anti-social behaviour and unlawful activity in our properties, which is why we have supported Police with the closure order.

Thank you to all the neighbours who came forward and gave evidence."

Magical panto

The Regent Theatre’s fabulous pantomime, Aladdin, has a magical cast. Magician Paul Daniels and his wife Debbie McGee are joining forces on stage with singer Andy Abraham, West End star Samantha Dorrance, CBBC’s M.I. High actor Chris Stanton and Britain’s Got Talent star Andrew Fleming. They are pledged to bring you the world’s best panto ever - they’ve even roped in Town 102 presenter Wayne Bavin as a policeman full of ho ho ho.

Victorian Christmas at Christchurch Mansion

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Paul knows a bit of magic when he sees it and he is sure audiences from all over Suffolk and beyond will flock to the Regent to see Enchanted Entertainment’s production which comes to the Regent from 19-30 December.

Get your tickets now from: www.ipswichregent.com t: 01473 433100 or pop along to the Tourist Information Centre in St Stephen’s Church.

There is a special Victorian Christmas at Christchurch Mansion on Sunday 13 December.

Soak up the festive atmosphere in this fun-filled day of music, crafts and history. Enjoy carol singing from Ipswich Choral Society, meet Father Christmas, listen to traditional tales from the Victorian storyteller and join in with Victorian dancing lessons.

Free entry to the Mansion from 10am-4pm with small charges for optional craft activities and a visit to Father Christmas.

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SCODP Unit 5, Epsilon House Business Centre, Ipswich Suffolk IP3 9JF t: 01473 276115 enquiries@ scodp.org.uk www.scodp.org.uk Suffolk Coalition of Disabled People is an organisation for disabled people, run by disabled people.

We strongly believe in the ‘Social Model of Disability’ and are here to assist with the improvement of how society sees and understands what we need to be integrated into everyday society without any barriers.

We welcome the voices and experiences of our disabled community within Suffolk.

Come and join the coalition and have your voice heard. For free membership pack contact us today.

Positive Parenting Programme

Many parents want helpful information and support about parenting they can rely on and which is easy to understand. The Triple P Positive Parenting Programme was developed at the University of Queensland, Australia, by Professor Matt Sanders, a clinical psychologist, and is now run worldwide. The next Triple P Group is aimed at parents of Under 12s and runs for eight weeks beginning 26 January 2016.

The programme includes help with raising confident, resilient children, group meetings and 1:1 sessions with help tailored for family need. Places are free and booking is required.

Venue Springfield School, Bramford Road Church 270 Bramford Road, Ipswich IP1 4AY Starting Tuesday 26 January 2016 from 9.15am For more information contact: e: carole.williams@ipswich.gov.uk t: 07921 941 620 or Ali Cuckow t: 07710 365988 If you face behaviour challenges with your children there may be help through the parenting programmes across Ipswich.

Find out more at www.ipswich.gov.uk/parenting

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Spotlight on

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sheltered social On Mondays the scheme has New Age kurling sessions. Special congratulations to Barbara for winning a bronze medal in a competition arranged by ActivLives (see page 9). There are regular lunch clubs with entertainment such as a recent visiting speaker who gave a slide presentation about South Africa including a visit to Robben Island. The Committee organised a sightseeing/shopping trip to Bury St Edmunds with a stop at Norton for lunch on the way which everyone enjoyed.

Morecambe Court is certainly a fun place to be thanks to the Resident Committee organising all kinds of regular and special events.

During August Morecambe Court invited other schemes to their strawberry tea with homemade strawberry sponges.

Chantry residents charity fund raising

Volunteers and locals took part in both the MacMillan World’s Biggest Coffee Morning on 25 September where they raised £200 and also the Breast Cancer Campaign ‘Wear it Pink Fridays’ on 23 October where they raised £150. Volunteers baked cakes and donated goods and all the shop takings for both days were donated to the respective charities.

Lavender Hill community shop is open for donations, shopping and refreshments: Monday - Friday: 10am-2.30pm Saturday: 10am-1pm.

Call 01473 683680 for more information.

If that wasn’t enough ‘green fingered’ resident Ivan won a competition for his work in the communal garden. He is preparing for winter and spring with helping hands and donations of plants and money from other tenants.

Congratulations and thanks to all involved.

g n e r t s o t h t g n e r t s m go f r o

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y t r o p s n o n e h t Sports for

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th

ActivIpswich is a partnership project between ActivLives and the Council funded by Sport England.

The project is targeted at anyone over 40 who doesn’t currently take part in sport but who might with a bit of persuasion.

Women’s Walk Sport A group for ‘Women Who Can’. Weekly sessions at Suffolk New College sports centre designed to give women over 40 the chance to play sports in a friendly, social environment. Wednesdays, 6.30-8pm offering a variety of sports at a fast walking pace. “We know from other sessions sport at walking pace can be a great workout and a fun way to keep active” said project coordinator Mike McCarthy. The sessions include a structured warm-up, fun skills practice, games and cool down, led by qualified female sports instructors. No need to book. Wear trainers and comfortable clothing. A session is only £3, the first session is free. Changing and parking facilities are available at the venue.

‘Gotcha’ Boccia!

Boccia (it sounds like ‘Gotcha’) is a paralympic sport suitable for anyone. It is played sitting down so it doesn’t matter how fit or strong you are. A ball game of skill, concentration, team work and technique.

Boccia is at 10am-12pm on Thursdays at the Ipswich Labour Club, Silent Street. The first session is free, then it’s £2.50 including games, coaching, tea and biscuits.

Rolling stones at the Town Hall The Council Chamber, Ipswich Town Hall hosted a New Age Kurling competition in October. The game, based on the Winter Olympic sport of ice curling is growing rapidly in Ipswich. Twenty competitors from Ipswich’s sheltered housing schemes battled the group and knock-out stages. Mayor Glen Chisholm kindly presented the winners’ medals.

“Many local groups were represented including Cumberland Towers, Stratford, Hanover and Morecambe Courts,” said event organiser Kim Hickie “Today has been brilliant,” added CEO of ActivLives, Julie Stokes. “The standard of play and competition has been impressive but more importantly the event has provided an opportunity for people, mostly in their 60s and 70s, to meet and experience something new.”

Medal winners: Gold: Marion Freeman, Viv Baker Silver: June Brooks, Christine Roberts Bronze: Ann Negus, Jackie Humphreys, Barbara Dines, Pat Spilling To find out more please telephone 01473 345350 or e: mike@activlives.org.uk

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s n o i s s e s s t r o p Free s

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for young people

During the spring term the Positive Futures project will be running free activities across Ipswich. Young people aged 10-19 can simply turn up and join in; there is no charge to take part.

Football

Chantry Sports Centre

Tuesday

5-6pm

Football

Whitton Sports Centre

Wednesday

4-5pm

Girls only sports

Chantry Sports Centre

Wednesday

6-7pm

Boxing

Westbridge PRU

Wednesday

5.15-6.15pm

Football

YMCA

Friday

5-6pm

The project is managed by national charity Catch22 and funded by The Suffolk Police and Crime Commissioner. It also works in partnership with Suffolk County Council and Ipswich Borough Council.

For further information please contact paul.knight@catch-22.org.uk

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u o y w e n a r e v o c Dis

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... in the New Year

Christmas is just around the corner, supermarket shelves are full of tempting treats and there’s delicious food advertised on television.

The festive season can be a time of over-indulgence, but come the New Year Live Well Suffolk will be on hand to help Ipswich residents rediscover a healthy lifestyle. The organisation has four of its popular (and free!) Lose Weight with Live Well Suffolk courses starting across Ipswich in January.

The courses run for 12 weeks and aim to help participants lose 5% of their body weight which can reduce the risk of heart disease, strokes and Type 2 diabetes.

What sets the Live Well Suffolk courses apart from other well-known weight loss programmes is their practical and engaging approach. Clients are supported to make small changes to their diet and exercise levels in order to achieve and maintain long term weight loss. Each weekly session includes not only nutritional education, but 30 minutes of physical activity too. Best of all, they are completely free!

Below are some clients from previous Lose Weight with Live Well Suffolk courses who collectively lost 19 stone - the equivalent to 135 bags of sugar.

The Lose Weight with Live Well Suffolk courses are scheduled as follows: Monday 11 January 10.30am-Noon at Ipswich Town Football Club Tuesday 12 January 5.15-6.45pm Live Well Suffolk HQ, Adelphi House, Turret Lane Wednesday 13 January 10.30am-Noon Live Well Suffolk HQ, Adelphi House, Turret Lane Wednesday 13 January 5.15-6.45pm Gainsborough Sports Centre To reserve your space, call Live Well Suffolk on 01473 229292 or for more information visit www.livewellsuffolk.org.uk.

Some eligibility criteria may apply.

TENANT RESPONSIBILITIES: internal decoration including minor cracks to plasterwork removing radiators for decorating maintaining your own fittings and fixtures maintaining floor coverings fitted by you rehanging doors after floor coverings have been laid replacing light bulbs (except in communal areas**) replacing fuses in electrical appliances replacing plugs and chains to sinks and baths replacement of toilet seats* clothes posts and lines (except communal) clearing all surface water gully gratings* batteries in battery operated smoke alarms broken window glass - where due to tenants’ negligence repairing damage caused by members of your family and visitors

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? r i a p e r l i c n u o c r DIY o

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OUR OBLIGATIONS: We are responsible for repairs to the structure and outside of your home: surface water drains, gutters and external rainwater pipes foul water waste pipes above ground+ electric wiring, gas and water pipes roofs, chimneys, walls, floors, ceilings, window frames, external doors broken window glass - where due to burglary or vandalism only basins, sinks, toilets, baths and showers heating equipment communal areas around your home - stairs, lifts, landings, lighting, paving, shared gardens, parking areas, rubbish chutes and collection areas PLEASE NOTE: We are not obligated to repair or replace fencing. This will be considered case by case.

Tenants are also reminded during freezing temperatures to turn off water to outside toilets and garden taps to avoid flooding and burst pipes. * If a tenant is over 60 or disabled (in receipt of DLA/PIP), the Council may carry out these repairs if requested ** Some enclosed light fittings installed by us mean if the tenant is elderly or disabled the Council may carry out these repairs if requested + Foul drains and sewers are the responsibility of Anglian Water Authority

Home safe home

It is easy to overlook home safety at Christmas but take a few moments to check your home security and that of any vulnerable family member.

Being burgled can be especially distressing over Christmas.

• Hide presents from view - leaving them under the tree can be tempting to more than just children!

• Don’t keep lots of cash at home. It is the burglar’s favourite Christmas treat.

• Store any valuable items away from the master bedroom in a secure, secret place.

• Empty houses attract attention - leave lights on timer when you’re away. Don’t leave doors unlocked for family members out celebrating; opportunists will strike at any time. Check doors are locked even when you are in.

• Registering your gifts at www.immobilise.com makes it easier to prosecute criminals and return items stolen from you if the worst happens.

• A secure shed and tidy garden can protect your house. Tools left outside can help burglars to break in.

• Alarms deter burglars so consider getting one fitted and don’t forget to use it.

• Beware deals too good to be true. Buying stolen items supports crime.

For advice contact your crime reduction officer on 101 or sign up to Police Connect (www.suffolk.police.uk). Help keep our communities safe by reporting suspicious activity.

Salvation Army recycle g money to g

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r u o b h g i e n r u Nominate yo

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s d r a w a t n a n e t e h t for

Through the year council tenants give up their time to benefit the local community. This is your chance to join us in celebrating these individuals. There are three categories: • Council Tenant of the Year for service to the community • Young Council Resident of the Year for under 25s • Tenant Representative of the Year - for those working with our tenant panels to help other tenants We are looking for people who have been helping to: • improve the community in Ipswich • promote well-being and social inclusion for groups, such as the elderly, people with disabilities and minority communities • improve opportunities for young people • make neighbourhoods safer • support a charitable cause Shortlisted nominees will be invited to the award Pictured previous tenant award winners with the then ceremony. Winners will receive £100 shopping Mayor of Ipswich, Bill Quinton vouchers.

To vote contact Tenant Participation team on 01473 433313 or e: tenant.participation@ipswich.gov.uk.

Give names of the individuals you want to nominate, provide contact details and a brief description of why you are nominating them.

Closing date for submission: 31st January 2016

Tenants tell us how

Over the past few months tenants have been taking part in focus groups to help us improve some of our methods. They have helped us revamp our rent statements, arrears letters and court guidance making them more effective and easier to understand. They have also given valuable feedback on the information we give to new tenants when they sign for their new home.

All of this valuable input from tenant volunteers is helping us to improve the service we give and work towards accreditation for good practice in rent collection.

Again we are looking at the opportunities we offer for tenants to guide how we deliver

housing services. We want to hear from you about what would suit you; social media, face to face meetings with staff or coffee with other tenants.

For your chance to change how we listen to you email tenant.participation@ipswich.gov.uk or ring 01473 433313.

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y t i n u m m o c Online directory

Suffolk Infolink is an online directory of community information hosted by Suffolk County Council.

The directory holds information on more than 8,000 services, including clubs, societies, community and voluntary organisations within Suffolk. If you are able to get online it is an easy way to find out about resources for childcare, health and care, housing, learning, leisure, money, people and places, transport and work.

You can search by topic and locations and even see the results on a map making groups easy to find. www.suffolk.gov.uk/infolink

Events and offers direct to your inbox

Ipswich Direct is a free service that uses email and text to promote news, information and projects across the town. Subscribers can expect regular emails and text covering some or all of the following: • Sport, events, Area Committees, Regent Theatre and Corn Exchange • Alerts about new content on our other digital channels, such as news, publications, videos on YouTube, events, publicity campaigns • Invitations to provide feedback on specific issues on which we are consulting • Information on upcoming events and occasional live coverage of events

You can choose the news you receive during the sign-up process.

To register with Ipswich Direct simply sign up through our website www.ipswich.gov.uk/ipswichdirect.

Ipswich Borough Council does not share information held on its databases with any third parties.

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r o f e c i v r e s r u o At y

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Christmas

The Customer Services and Contact Centre at the Town Hall will be open on the following days and times for any tenant enquiries. For emergencies only outside these opening hours ring 01473 433444.

Day Thursday 24 December Friday 25 December Saturday 26 December Sunday 27 December Monday 28 December Tuesday 29 December Wednesday 30 December Thursday 31 December Friday 1 January 2016 Saturday 2 January Sunday 3 January Monday 4 January

Customer Contact Centre/Customer Services Centre 8.30am-3pm Closed Closed Closed Closed 8.30am-5pm 8.30am-5pm 8.30am-5pm Closed Closed Closed 8.30am-5pm

Main Switchboard 8.30am-3pm Closed Closed Closed Closed 8.30am-5pm 8.30am-5pm 8.30am-5pm Closed Closed Closed 8.30am-5pm

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New textile bins

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Ipswich Borough Council’s Waste and Recycling Team recently begun working with The Salvation Army to increase the number of clothes and footwear donation banks across town. Banks have recently been installed at several Council sites and supermarkets to make it easier for residents to donate their old clothes, shoes and textiles. The new bins can be found at: • Cumberland Towers, Norwich Road • Bader Close • Wells Close • Hawthorn Drive shops • New Portman Road car park • Gainsborough Sports Centre

• Fore Street swimming pool • Waitrose • Tesco Express, Bramford Road • Tesco Express, Parliament Road

So, if you have any clean clothes, handbags or belts, paired shoes, blankets, towels or household/bed linen, you should now be near a convenient place to donate them to a good cause.

C’mon you blues

Great (recycling) result for Ipswich this season!

So far this year, residents have recycled nearly 45% of household waste by using both blue recycling and brown garden waste bins. You can recycle even more in your blue bin, including books, drinks cartons, empty aerosols and metal trays, pots and pans, too!

Pop your unwanted clean clothing in a council textile bag and seal it tightly before putting in your blue bin. Loose textiles get dirty and cannot be accepted for recycling. If you run out of bags you can request more by ringing 0345 603 9412 or

Poop scoop Benji is taking the lead on dog fouling!

Please bag it, bin it, and keep Ipswich clean.

Cleaner Ipswich hotline 01473 433000.

e: textiles@suffolk.gov.uk Alternatively collect a supply from your local library, Tourist Information Centre or Customer Services at the Town Hall.

Keep up the good work - keep recycling!

Remember clean and dry recycling helps to save resources. For more recycling advice call the Helpline 01473 432099 or recycling@ipswich.gov.uk.

View recycling information at www.ipswich.gov.uk

REUSABLE RECYCLING BAG Sort it, Store it, Recycle it! Do you live in a flat or share a communal recycling bin? The handy reusable blue bag may make it easier to sort, store and carry your recycling out to the bin store.

Make sure your recycling is clean, dry and loose (only textiles need to be bagged). Please contact the recycling team to request a handy bag. e: recycling@ipswich.gov.uk t: 01473 432099

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www.ipswich.gov.uk

Peace of mind in your own home 24 hours a day

Home Emergency Alarm Response Service Live independently in your own home Mobile button and alarm unit supplied 24 hour connection to our locally based control team Assistive technology products available Peace of mind at the touch of a button Service tailored to your needs

For more information:

01473 433236

HEARS to help The Home Emergency Alarm Response Service (HEARS) is a personal alarm service that has been established for over twenty five years and works to improve the health and well-being of people in Ipswich and the surrounding areas including Woodbridge, Stowmarket and Felixstowe. HEARS enables people needing support to live as independently as possible in their own homes, for as long as they are able and wish to do so.

The service works by providing a personal mobile button, which can be worn as a pendant or wrist strap. An alarm unit is also provided and this is connected through a home telephone socket to the Ipswich based 24 hour control team. The alarm can be used in an accident or medical emergency, such as a fall.

www.ipswich.gov.uk/hears

Round the clock, every day of the year There are two HEARS options - a full monitoring and response service for ÂŁ5.15 a week or a monitoring only service for ÂŁ2.55 a week. The monitoring and response service is limited to specific areas so please contact us to confirm your area is covered.

If you have family or friends who would benefit from the service, please let them know.

For more information about HEARS please visit www.ipswich.gov.uk/ HEARS or call the 24 hour control team on 01473 433236.

p u g n i r u s a e M

Update on housing performance - Period covering August - October 2015 RENTS

At the end of October ÂŁ857,590 in rent payment was outstanding which is 2.36% of the total due for the year. Target <2.66%

GAS SERVICING

At each month end all our properties should have an up-to-date gas safety certificate, at the end of October 2015 0 services were overdue.

COMMUNITY CARETAKERS

96.0% pledge visits and 2,210 minor repairs in communal areas were completed so far this year

COMPLAINTS

4 complaints about Tenancy Services. 3 received a full response within 20 working days deadline. 1 was delayed due to difficulty contacting tenant, 1 was partially upheld 3 were not upheld.

REPAIRS

4,908 repairs were raised of which 98.14% were completed on target.

Target >98.5%

CUSTOMER SERVICE

Of 19,060 calls made to Housing and Repairs 83.8% got through to an agent before ending the call. Target >90%

ALLOCATIONS

It took 22.67 working days to process a housing application. Target <20

TENANCY

We averaged 22.24 days between a tenancy ending and the next one starting. Target <15 days

ANTI-SOCIAL BEHAVIOUR

40 open anti-social behaviour cases at the end of October

USEFUL TELEPHONE NUMBERS You can contact us on

01473 433370

To report a repair or if you have a repair enquiry

01473 432100

(including out of hours emergency repairs) To order a gas repair or gas service

0800 533 5630 or 01473 835145

Environmental Health (for noise problems)

WANT TO BE MORE INVOLVED? JOIN THE TENANT FACEBOOK GROUP www.facebook.com/groups/IBCtenants/

01473 433015