中国北京建国门南大街2号 邮政编码：100022 2 Jianguomennan Avenue, Beijing 100022, P. R. China 电话 Tel: (86) 10-6515 7878 传真 Fax: (86) 10-6515 8511 电邮 E-mail: gih.beijing@gloriahotels.com www.gloriahotels.com
凯莱酒店集团 纵情尊贵礼遇 Gloria Hotels & Resorts -- Your Prestige Address!
高级副总裁致词
A Note from the Senior Vice President 凯莱酒店集团自1992年成立以来，在中国迅速扩张，成为国内知 名酒店管理集团。我们的成功源于顾客的支持以及员工的奉献。 通过不断的培训和在人力资源方面的开发，我们的员工将凯莱酒店 集团塑造成为了融汇中国传统和国际风情的下榻之所。 欢迎来到中国，这片传统与人文相结合的大陆。
Since its inception in 1992, Gloria Hotels & Resorts has grown to become a rapidly expanding regional hotel group in the People's Republic of China. Our success would not have been achieved without the loyal support from our guests and the contribution of our staff. With continuous training and human resources development, our staff shape our hotels and resorts to be the place where our guests can experience true Chinese hospitality at its best with international flavor. Welcome to Gloria Hotels & Resorts and to China, the land of people and traditions. Willie K.H. Ooi
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公司简介
Company Profile 凯莱酒店集团系中国粮油食品集团（香港）有限公司于1992年投资建立，主 营酒店项目开发及管理业务。 凯莱酒店集团现为国内最具规模的酒店管理集团之一，我们的目标是在国内拥 有一批具有国际化管理水平的酒店及树立凯莱酒店集团品牌。 凯莱酒店集团在国内及国外的品牌知名度，是源于我们强有力的发展战略及在国 内的迅速扩张。
Gloria Hotels & Resorts is a hotel development and management company founded in 1992 as a wholly-owned subsidiary of COFCO (Hong Kong) Ltd. Gloria Hotels & Resorts is now one of the largest hotel groups in the People's Republic of China. Its goal is to build a network of international standard hotels and hotel brands across China. The group's brand awareness, at home and abroad, is based on a strong expansion plan and a rapidly expanding portfolio of properties nation-wide.
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愿景
Vision 树立极佳声誉，获得广泛认知， 成为全球酒店管理行业的卓越领先者。
To be one of the most sought-after hotel management companies and to achieve the reputation of being a global leading hotel management group.
使命
Mission 通过快乐的员工，传递创新优质的服务； 通过满意的客户，提高业主及股东收益。
To achieve a higher return of investment to owners by providing innovative and excellent service to our customers through our caring and friendly staff.
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我们的品牌
Our Brands 凯莱大饭店 Gloria Grand Hotels
凯莱商务酒店 Gloria Inns
凯莱酒店集团之顶级品牌！凯莱大饭店提供顶级的餐饮和会议设施以及高标准 的服务。
凯莱商务酒店作为中档酒店品牌旨在提供舒适，物有所值的住宿体验。
The brand to crown all brands in Gloria Hotels & Resorts! Gloria Grand Hotels offer deluxe facilities and high quality of services in both our wide range of food and beverage outlets as well as comprehensive function and meeting facilities.
Gloria Inns are comfortable, affordable mid-tier properties with parity in good services, providing value-for money accommodation.
凯莱度假酒店 Gloria Resorts 凯莱酒店 Gloria Plaza Hotels
凯莱度假酒店为凯莱酒店集团之度假酒店品牌，毗邻海湾的绝佳位置成为了游客 海滨度假的首选。
凯莱酒店作为高档酒店品牌均座落于各主要城市的繁华地段，向商旅人士提供优 质的服务及设施。
Gloria Resor ts are proper ties located within beach destination catering to the leisure, incentive and meeting markets.
Located in key gateway cities, Gloria Plaza Hotels are first class superior properties strategically located at prominent addresses offering high quality facilities and services focusing on accommodating comprehensive business needs.
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凯 莱 遍 布 中 国 Gloria Across China
即将开业 Opening soon
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Harbin Shenyang Dalian Qinhuangdao Beijing Qingdao Xi’an Wuxi Suzhou Shanghai Wanzhou, Chongqing Nanchang Jishou, Hunan Haikou Sanya
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凯莱贵宾伙伴
Be Recognized and Be Rewarded! 凯莱酒店集团此项免费的会员奖励计划涵盖食、住、行在内的各项周到服务。 同时，作为凯莱贵宾伙伴的会员，无论何时来到我们的酒店，您的尊贵身份都 将立即获得认知。
Gloria Partner is a loyalty and recognition program. Being a member of Gloria Partner Program, you will enjoy a wide range of benefits & privileges whenever you stay at any Gloria hotels or resorts.
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传递承诺！
Delivering The Promise! 我们也许不是完美的，但我们通过不断努力使您在 步入酒店那一刻感受到热情完美的服务。我们的目 标也很简单——让您的住宿体验达到舒适的极致。
We might not be perfect but our associates continuously strive to deliver warmth and impeccable service from the moment you step into any of our hotels. Our goal is simple - to make your stay as comfortable as possible!
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享受家的舒适
Rest in Comfort 各种舒适、设备完善的客房将满足您不 同的入住需求。
Clean, comfortable and well-appointed guest rooms in meeting your various accommodation requests.
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凯莱大酒店 Comfortable & Well-appointed 船餐厅- 凯莱酒店集团特有的餐饮品牌 何海几棵的互利大山没有里 但是我们的酒店多有太大媒
Accommodation at all our hotels and resorts will sksadjaks sdksa sadas dfmdsfmd dkfsfsiweewf vkvsv dvkv lkudhtef kdfjif eifnfwnfkfmsdff lkfjfkllsl
The Sampan Restaurant – signature Cantonese cuisine of Gloria Hotels & Resorts 欢迎体验独特的烹调技艺——在不同的城市为您提供熟悉、舒 适的就餐环境。 凯莱船餐厅由广东名厨提供正宗粤式料理，相信精制的菜肴定 会满足您挑剔的味蕾。
Welcome to a unique culinary experience - a familiar and relaxed ambience located in different cities across China! Traditional Cantonese cuisine is our specialty and with the flair of our experienced Chefs, all dishes are prepared to suit the discerning taste-buds of our guests.
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全球美食
Cosmopolitan Cuisine 从户外餐会到正统西餐，从丰盛自助 到零点菜品，您定能在我们的酒店中 找到您的最爱。
From al fresco dining to western cooking and from lavish international buffets to ala carte dishes, you will always find your comfort food at our hotels and resorts. There is always something for all!
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小憩......
Sip Away…. 无论是商务会谈、晚间小憩或亲友聚会， 凯莱酒廊都将是您理想的选择。
Be it for an informal discussion or a relaxing evening with friends and colleagues, our Lobby Lounge is your ideal choice of venue.
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会议及奖励旅游服务
M.I.C.E. 不论10人还是500人的会议及旅游需求，请相信 我们都将保持对各项细节的关注。
Whether it is a meeting for 10 persons or 500, you are rest assured of our personalized attention to details.
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个性化的接触
The Personal Touch… 在凯莱大饭店和凯莱酒店，您可以在凯莱行政楼层体验到其特有 的个性化对客服务，您的商务需求将在此得到完美达成。
At Gloria Grand and Gloria Plaza Hotels, you will find a personal touch of Executive-style living at our E-Floor and Plaza Floor. Complemented by a private and exclusive lounge for the busy executive.
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健全的思想寓于健康的身体
A sound body is the product of a sound mind! 凯莱健身中心，为您提供轻松保持健康体态的一切所需。 Staying fit and healthy has never been easier than at any of our well-equipped Health Clubs.
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完美放松......
Revitalize & Rejuvenate… 在沈阳和三亚，凯莱酒店集团专业的SPA服务， 将引领您在忙碌工作之余进行舒缓身心的独特 体验。
At our day spas in Shenyang and Sanya, you will discover that pampering yourself after a hard day's work helps to nurture, heal and restore the mind, body and soul.
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我们的员工
Our Assets! 好的酒店是用砖来构建的，而凯莱酒店集团相信，我 们的酒店是由人构成的，那就是——我们的员工！ 他们来自全国各地并且在此融入了我们的多元文化 。
A good hotel is built with bricks but our belief at Gloria Hotels & Resorts is that our hotels are built by people - our associates! They come from all over China and abroad, immersed together into a truly unique and multiethnic culture at our hotels.
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培训，培训，再培训！
Training, Training, Training! 在凯莱酒店集团，培训占有着重要的位置，为 提高人员服务质量、超越客人期望，培训始终 在不断的进行。
At Gloria Hotels & Resorts, training plays an integral part. It is an on-going commitment in further enhancing the development and service quality of our human assets.
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凯莱酒店集团管理服务 A. 酒店管理服务 B. 可行性调查研究 ·市场调查 ·市场定位 ·提供管理模式建议 ·投资回报估算
C. 开业前期顾问 ·开业前期工程顾问 ·开业前期运作及市场顾问
D. 其他委任服务 ·特许加盟 ·财务审计 ·经营审计 ·市场销售审计
Gloria Hotels & Resorts Management Service A. Hotel Management Service B. Feasibility Study ·Market Research ·Market Positioning ·Management Module ·Return on Investment C. Pre-Opening Consultancy ·Pre-opening Engineering Works · Pre-opening Operation & Marketing D. Other Services ·Franchising · Financial Audit · Operational Audit · Sales & Marketing Audit
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国际酒店市场联盟
International Hospitality Alliance 凯莱酒店集团与法国巴黎Warwick国际酒店集团(欧洲/美洲/非洲/亚太地区)以 及澳大利亚Mirvac酒店及度假村集团(澳洲/新西兰/南太平洋)建立了三方的市 场合作伙伴关系。 此项合作将进一步加强三方在国际市场销售领域的联盟合作，包括交叉销售活 动及三方集团的市场推广。
Gloria Hotels & Resorts, Warwick International Hotels (Europe/USA/Africa/ Asia Pacific) and Mirvac Hotels & Resorts (Australia/New Zealand/South Pacific) have come together to form a marketing alliance partnership under the banner of International Hospitality Alliance. This partnership enhances cooperation in the sales and marketing field, including cross-selling and joint promotion of all hotel groups.
Mirvac 酒店及度假集团 Mirvac 酒店及度假集团的40余家酒店及度假村遍及澳大利亚、新西兰和南太平洋洲，为商旅人士创造完美的入住体验。无论海 边度假、乡村休闲或都市商旅，Mirvac 酒店及度假集团将满足您的各项需要... ...真正的娱乐休闲项目包括：温泉理疗，高尔夫课 程，世界著名的葡萄酒和闻名的餐馆。
Mirvac Hotels & Resorts Create the perfect stay with Mirvac Hotels & Resorts' 40 exceptional properties located throughout Australia, New Zealand and the South Pacific, catering to both the business and leisure travelers. Whether you are looking for a beachside resort, rural retreat or a unique CBD hotel, you will find it and more... plus truly indulgent recreational facilities including restorative Day Spas, challenging Golf Courses, world famous Wineries and award-winning Restaurants. www.mirvachotels.com
Warwick 国际酒店集团 Warwick国际酒店集团拥有遍布世界四大洲的40间酒店及度假村，管理着超过5, 500间客房。房间装饰高雅，奢华舒适，并配有先进设施， 与当地盛情文化相得益彰。各具风情的商务酒店、度假村以及水疗服务，为您的商旅、会议、休闲、假期创造独特的居停体验。
Warwick International Hotels Over 40 Warwick hotels and resorts on five continents, with a total room inventory well in excess of 5,500 hotels rooms. Well-appointed accommodation equipped with the latest technologies and warm 'local' hospitality. A unique collection of world-class hotels, resorts and spas known to complement each guest's stay whether it be for business, attending or hosting a conference or seminar or just enjoying a relaxing holiday. www.warwickhotels.com
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销售预订办公室
Sales and Reservations Offices 荣誉奖项
香港 Hong Kong
Major Awards
香港铜锣湾告士打道262号鹏利中心2203室
Room 2203 Top Glory Tower, 262 Gloucester Road, Causeway Bay, Hong Kong 电话 Tel: (852) 2833 0298 传真 Fax: (852) 2833 0293 gih.hk@gloriahotels.com
·最佳酒店集团(国内) －《TravelWeeklyChina旅讯》2007中国旅游业界奖 ·2007中国十大酒店集团 －Travel Trade Gazette 和 Euromonitor International 媒体集团 ·中国最具竞争力民族酒店集团 － 2006年度中国酒店星光奖 ·中国最佳酒店管理集团公司 － 2006年度中国酒店星光奖
北京 Beijing
·2005中国最受欢迎本土酒店品牌——第三届中国酒店金枕头奖（21世纪经济报道主办）
中国北京建国门南大街2号 100022
2 Jianguomennan Avenue, Beijing 100022, P. R. China 电话 Tel: (86) 10-6515 7878 / 8508 传真 Fax: (86) 10-6515 5273 gih.beijing@gloriahotels.com
·南昌凯莱大饭店被荣誉入选《2006中国最优商务酒店》一书 ·三亚凯莱度假酒店荣获“年度中国最佳阳光海滩酒店” － 2006年度中国酒店星光奖
·2007 TravelWeeklyChina Travel Industry Awards for "The Best Hotel Group (Domestic) – Inbound" ·2007 Top Ten Hotel Chains in China – Major travel media group TTG Asia and Euromonitor International
上海 Shanghai
·2006 China Hotel Starlight Awards for "The Most Competitive National Hotel Brand of China"
中国上海市长宁区中山西路933号虹桥银城 2709-2710室 200051
·2006 China Hotel Starlight Awards for "The Best Hotel Management Company of China"
Room 2709-2710, Hongqiao Silver Tower, 933 Zhongshan West Road, Changning District, Shanghai 200051, P. R. China 电话 Tel: (86) 21-5170 9191 / 5111 3977 传真 Fax: (86) 21-5111 3181 gih.shanghai@gloriahotels.com
·The Best Popular Domestic Hotel Brand 2005 – China Hotel Golden Pillow Award ·Gloria Grand Hotel Nanchang – Honorary Selected for the book "Best Business Hotel 2006" ·Gloria Resort Sanya – 2006 China Hotel Starlight Awards for "The Best Sunshine Beach Hotel"
销售总代理 General Sales Agent 欧洲 Europe Badgasse 3, 82467 Garmisch-Partenkirchen, Germany 电话 Tel: (49) 8821-967 1855 传真 Fax: (49) 8821-966 467 sales.europe@gloriahotels.com
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深圳 Shenzhen 中国深圳市深南东路5002号地王商务公寓1713室 518008
No. 1713 Apartment, Diwang Commercial Center, Shun Hing Square, 5002 Shennan East Road, Shenzhen 518008, P. R. China 电话 Tel: (86) 755-2583 0700 传真 Fax: (86) 755-8207 0010 gih.shenzhen@gloriahotels.com
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