http://www.iseurope.org/kcms/UserFiles/File/ISE%202010%20Exhibitor%20Manual%202009-10-01

Exhibitor Manual Location: RAI Hall 1–5, 10–11 and Elicium Amsterdam, The Netherlands

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Table of Contents 1 Introduction

4

1.2 Contact list

5

1.3 Deadlines

6

1.4 Directions to RAI

7

2 General Show Information

8

2.1 Accommodation

8

2.2 Children

8

2.3 Cloakrooms

8

2.4 Copyright

8

2.5 Disabled Facilities

8

2.6 Distribution of Material

8

2.7 First Aid

8

2.8 Help online manual

8

2.9 Liability

9

2.10 Local Information

9

2.11 Smoking

9

2.12 Venue information

9

3 General Stand Information

10

3.1 Arrangement and Removal of Exhibition Goods

10

3.2 Badge readers

10

3.3 Badges Stand personnel

10

3.4 Contractor Passes

11

3.5 Build up and break down rules

11

3.6 Catering

12

3.7 Cleaning and Waste Disposal

12

3.8 Conference Room rental

13

3.9 Deliveries via CEVA

13

3.10 Electricity: regulations and information

14

3.11 Employment of Labor

14

3.12 Fire & Safety Procedures

15

3.13 Safety Procedures

15

3.14 Safety Regulations

15

3.15 Floor coverings

15

3.16 Floral decorations

16

3.17 Freight forwarding

16

3.18 Furniture

17

3.19 Height & Weight Restrictions

17

3.20 Hostesses

18

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3.21 Insurance

18

3.22 Integrated Systems Europe 2010 Show Rules & Regulations

20

3.23 Manpower

20

3.24 Modular Stand Design

21

3.25 Music

21

3.25 Noise

22

3.26 Paging system

22

3.27 Parking, deliveries and collection of goods

22

3.28 Partition walls

23

3.29 Photography

23

3.30 Security

23

3.31 Shell scheme stands

24

3.32 Space Only Stands

25

3.33 Stand plan approval

26

3.34 Suspension wires / rigging

26

3.35 Telecommunication and internet

26

3.36 Time table

27

3.37 VAT reclaim

28

3.38 Water and compressed air

29

3.40 Water regulations

29

4 Rules and Regulations

30

4.1 Integrated Systems Europe 2010 Show Rules & Regulations

30

4.2 Safety Regulations

30

4.3 Venue Regulations

30

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1 Introduction Welcome to the operations manual of Integrated Systems Europe 2010.

In this manual you will find all the information you need regarding your stand at Integrated Systems Europe 2010.

A-Z information The A-Z information is divided into 4 main sections: 1. Introduction - in this section you will find a contact list, floor plans, deadlines overview, directions to Amsterdam RAI and the exhibition time table.

2. General information - in this section you will find general information about ISE 2010 f.i. liability, disabled access, accommodation, local information 3. General stand fitting regulations - in this section you will find all the information you need to build your stand.

4. Rules and regulations venue - in this section you will find all the rules and regulations of Amsterdam RAI that are applicable to you as an exhibitor of ISE 2010.

Order forms All the order forms are accessed by the Exhibitor login and 'Order Form' link on the website. All the forms must be completed by the deadline given, to avoid surcharges.

Order overview This is where you can view the items you intend to order online (via RAI only) before you actually place them. Please note that all online orders are paid though an invoice, which will be sent to you.

In the general stand fitting regulations you will find references to documents on the website.

Please view the order forms for full details and prices or order directly online.

The following services can be ordered online: Parking RAI ICT & Telecommunications AV Audio Catering Cleaning Stand security & Hostesses Safety (stand insurance & fire regulations) The other services can be ordered with the order forms that have to be printed (PDF file) from the website and sent to the different suppliers.

Should you encounter any difficulties using this manual you can contact either ISE,RAI or Gielissen: RAI (online manual) Exhibitor Services T: +31 20 549 19 28

Gielissen (order forms) T: +31 20 581 14 11

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1.1 Exhibition Time Table

Build up Saturday 30 January

07:00 – 0:00 hrs

Sunday 31 January

07:00 – 0:00 hrs

Monday 1 February

07:00 – 0:00 hrs

Show opening times Tuesday 2 February Wednesday 3 February Thursday 4 February Breakdown Thursday 4 February Friday 5 February

Build up for all space only exhibitors/contractors Build up for all space only exhibitors/contractors Build up for all space only exhibitors/contractors Decoration of shell scheme stands

08:00 – 19:00 hrs 10:00 – 18:00 hrs 08:00 – 19:00 hrs 09:30 – 18:00 hrs 08:00 – 0:00 hrs 09:30 – 16:00 hrs

Venue open to exhibitors Show open to visitors Venue open to exhibitors Show open to visitors Venue open to exhibitors Show open to visitors

16:30 – 18:00 hrs 18:00 – 0:00 hrs 07:00 – 0:00 hrs

Removal of exhibits Dismantling of stands Dismantling of stands

1.2 Contact list Company IS Europe Managing Director IS Europe Operations Director IS Europe Operations Assistant IS Europe Operations Assistant IS Europe PR Manager IS Europe Marketing Manager IS Europe Sales Director IS Europe Sales Manager Official contractor Stand building Electricity, Floor Coverings, Furniture, Graphics, Shell scheme, fascia board Venue: RAI General information Internet

Contact Person Mr Mike Blackman Ms Martine Niermans Ms Daniëlle Inostroza Ms Sjerai Zwienenberg Mr Dan Goldstein

Email mblackman@iseurope.org

dgoldstein@iseurope.org

Mr Thomas Krackl

tkrackl@iseurope.org

Mr Thomas Häger

thaeger@iseurope.org

Mr Ian Morrish

imorrish@iseurope.org

Gielissen

ise@gielissen.nl

0031 20 581 1411

Ms Jolanda Visser Exhibitor Services

j.visser@rai.nl

0031 20 549 1743 0031 20 549 1928

mniermans@iseurope.org dinostroza@iseurope.org szwienenberg@iseurope.org

exhibitorservices@rai.nl

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Tel. 0049 896 387 9290 0031 20 799 7734 0031 20 799 7736 0031 20 799 7738 0044 779 669 2383 0049 8121 257 4077 0049 405 555 0515 0044 137 245 4366

Parking Passes

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Freight forwarding CEVA Showfreight

Mr Paul Strachan

paul.strachan@cevalogistics.com

0044 132 231 2058

AV Equipment ACS

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Badges and passes Registration

Mr. Michiel Bovee

exposales@n200.com

0031 23 512 0160

Catering RAI

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Insurance RAI

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Telecommunication RAI

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Music license Buma Stemra

Buma Stemra

info@bumastemra.nl

0031 23 799 7837

Photography IS Europe Marketing

Mr Dan Goldstein

dgoldstein@iseurope.org

0044 779 669 2383

Refuse containers RAI

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Security RAI

Exhibitor Services

exhibitorservices@rai.nl

0031 20 549 1928

Vat refund RAI

VAT Alliance

info@vatalliance.co.uk

0044 207 431 4664

1.3 Deadlines Order Form AV equipment Badge readers Cabled Internet Catering Cleaning Conference room rental

Deadline 20/01/2010 29/01/2010 20/01/2010 128/01/2010 28/01/2010

Supplier ACS N200 RAI RAI RAI IS Europe organization

Double Deck Permit

01/12/2010

Municipality

Electricity Exhibitor /contractor badges

22/12/2009

Gielissen N200

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How to submit Online Online Online Online Online Per email dinostroza@iseurope.org Stadsdeel ZuiderAmstel Room 026 President Kennedyplantsoen 3 1079 SK Amsterdam Online fax form Via webshop online

Floor coverings Floral Decorations Freight forwarding Furniture Water/compressed air Graphics

22/12/2009 22/12/2009 18/01/2010 26/01/2010 20/01/2010 22/12//2009

Gielissen Gielissen Ceva Showfreight Gielissen RAI Gielissen

Online fax form Online fax form Online fax form Online fax form Online Online fax form

Insurance

1/28/2010

RAI

Online

Lighting & Wall Socket Manpower Parking passes & lorry parking Photography

22/12/2009 22/12/2009 28/01/2010

Gielissen Gielissen RAI

Online fax form Online fax form Online

29/01/2010

IS Europe organization

Refuse containers / cleaning during build up

28/01/2010

RAI

Per email dgoldstein@iseurope.org Online

Security Shell scheme fascia & carpet Suspension wires Telecommunication Stand plan approval

19/01/2010 22/12/2009

RAI Gielissen

Online Online fax form

06/01/2010 28/01/2010 15/12/2010

RAI RAI IS Europe organization

VAT Reclaim

Asap

Central VAT Office

Online Online Per email szwienenberg@iseurope.org Online fax form

1.4 Directions to RAI Train: Amsterdam RAI station is 300 meters from the RAI. Trains run regularly from Amsterdam Duivendrecht station, Amsterdam Amstel station and Schiphol station, which are connected to the international intercity network.

Trams and busses: Tram 4 runs every ten minutes between the centre of the city, Amsterdam Central station and the RAI (Europaplein stop). To get to the RAI from Amsterdam Amstel station, take underground line 51 or bus 15. Underground line 51 also connects to Amsterdam Central station. The easiest way to get to the RAI from Amsterdam Sloterdijk is to take express tram 50.

Plane: It takes less than 15 minutes to get from Schiphol to Amsterdam RAI by car, train, taxi or bus.

The Schiphol website (www.schiphol.nl) includes a summary of current flight information, transport connections to the RAI, and business facilities at the airport.

Motorway: The RAI is ideally suited for visitors who come by car. It is situated alongside the Amsterdam’s A10 orbital motorway and has its own underground car park with other car parks nearby offering free shuttle services.

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2 General Show Information 2.1 Accommodation For further information on hotel bookings see IS Europe website; http://www.iseurope.org Then click on ‘Hotel’ which is displayed on the main menu.

2.2 Children Due to the business nature and congestion at ISE, children under the age of 16 are never permitted in the RAI Exhibition Centre during ISE installation, show days or breakdown.

Children of 16 years or older must register, pay appropriate fees and be accompanied by an adult. Children ages 16 to 18 are admitted on show days with the understanding that they are the sole responsibility of an accompanying adult.

2.3 Cloakrooms The cloakroom is situated close to the exhibition entries and will be open during show times only.

2.4 Copyright Please note that IS Europe have no copyright responsibility in respect of any exhibiting company.

Exhibitors are reminded that third party copyrights should not be infringed. Proper dispensation must be obtained and any royalties due paid prior to the use of materials.

Should any copyright dispute arise IS Europe will not be liable for any resulting loss, or damages, sustained by any exhibitor or third party.

2.5 Disabled Facilities For further details please contact the organizers.

2.6 Distribution of Material The display or distribution of any material in any form from any area within the RAI Exhibition Centre, other than within the boundary of your stand, is strictly prohibited.

Canvassing is strictly prohibited.

2.7 First Aid A first aid station with qualified medical staff is available onsite and opened during build up, show times and breakdown. If assistance is required call internal number +31 20 549 1111.

2.8 Help online manual Should you encounter any difficulties when using the online manual please note the following: The online manual is suitable for use on a personal computer, preferably with Internet Explorer 6.0 or higher and Mozilla Firefox; when ordering online an invoice will be sent; For problems with the online manual you can also contact RAI: Exhibitor Services +31 20 549 1928 exhibitorservices@rai.nl

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2.9 Liability The exhibitor is solely responsible for the safeguarding of materials, equipment and displays at all times. ISE management employs general security when the exhibit hall and static display are closed. However, ISE, RAI Exhibition Centre and ISE’s official contractors are not responsible for any loss, theft, damage, injury, or destruction of exhibitor's property or the property of its agents or employees, by or from any cause whatsoever.

The exhibitor expressly releases ISE, ISE’s official contractors, RAI Exhibition Centre and their respective officers, employees, members and agents, from any and all claims for such loss, theft, damage, injury or destruction, or for loss of good will (whether or not in relation to any property). It is suggested that exhibitors obtain insurance covering losses such as theft and damage to property. The exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and hold ISE, RAI Exhibition Centre and ISE’s official contractors and their respective officers, employees, members and agents harmless from and against any and all claims, losses, injuries and damages to persons or property, governmental charges or fines and attorneys fees arising out of or caused by exhibitor's installation, removal, maintenance, occupancy or use of the exhibition premises, or any part thereof, or arising out of or caused by exhibitor's participation in exhibition activities. Exhibitors must comply at all times with the rules & regulations of ISE and RAI Exhibition Centre. These rules & regulations are subject to change prior to the time the exhibition is held. Failure to follow the ISE and RAI Exhibition Centre rules & regulations will constitute a breach of contract. In addition, by signing the ISE exhibit contract, exhibitors agree to comply with ISE’s interpretation of its rules & regulations.

2.10 Local Information For further information on Amsterdam see the Amsterdam RAI website (www.rai.nl).

2.11 Smoking Smoking is not permitted in the RAI Exhibition Centre during build-up, show days or breakdown.

2.12 Venue information For further information on accessibility of the RAI Exhibition Centre see their website (www.rai.nl).

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3 General Stand Information 3.1 Arrangement and Removal of Exhibition Goods The goods on display should be kept within the prescribed stand limits; mobile parts may not be moved beyond the stand limits even in order to demonstrate the operation of the exhibited goods.

Parts of the exhibition goods which constitute a danger (including sharp protrusions) should be screened off.

During the hours that the exhibition is open to the public, exhibited goods may not be covered up. The organizers have the right to remove (or cause to be removed) any such cover, without any liability on their part.

Vehicles, machines, vessels etc. which run on fuel and have been admitted to the exhibition may be brought into the building as exhibition goods only if the fuel tanks and hoses are empty and properly and permanently sealed. Battery connections must have been loosened.

Exhibitors are not permitted to remove goods from their stand during the exhibition, unless an exemption has been granted by the organizers or persons acting on their behalf.

The RAI Exhibition Centre does not permit exhibitors to use floors, walls, roofs or other parts of the lounge or the building for stand construction and/or to damage them by using nails, glue, paint, adhesive tape or other means of attachment. Stands, stand parts should also therefore be painted in advance.

3.2 Badge readers As an ISE 2010 exhibitor, you have access to the RAI web shop for information about the registration services for exhibitors before, during and after ISE 2010. All registration services such as badge readers are explained in detail. In addition, you can request a quotation or directly order services.

Please go to the RAI web shop for more information and orders. You can enter the web shop by clicking on the link in the online manual in the chapter about Badge readers.

Please log in to the exhibitor login using your username and password provided by the organizers.

3.3 Badges Stand personnel th

This service is available from the 8 of October 2009.

Registration of your stand personnel will be possible online in the registration area. A module called 'Stand Personnel Registration' is available there.

When registering more than one person, the registration process allows you to save considerable time by reusing the previously entered generic information about your company and you just need to add the personal details of the staff member to be registered (use the button 'add like' for this!). If you need to make changes after the initial registration of your staff, you can go into the website again, view the list of those that have already been registered and make additions and changes online.

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Important: The badge will provide their sole means of access to the exhibition halls during the open days of the exhibition. Apart from giving access to the exhibition halls, the badge is also an electronic business card. It is therefore of great importance that at the time of registering all personal details are filled in accurately.

By the end of each stand personnel registration a bar coded confirmation will be displayed on your screen! Make sure you print this and hand it over to your stand crew. With this confirmation the badge can be collected onsite. Also personnel registered before the 14th of January will receive their badge per post.

Please click on the link in the online manual at the chapter about badges for stand personnel to go to the N200 Exhibitor Info Center.

Please log in using your username and password provided by the organization.

For more information contact: N200 Mr Michiel Bovee Donkere Spaarne 24zw 2011 JG Haarlem The Netherlands Fax. +31 20 448 9701 Website: www.n200.com exposales@n200.com 3.4 Contractor Passes Together with the Badges for Stand personnel each exhibitor will receive a fixed number of Contractor Badges. The Contractor badges only allow access during Build up & Breakdown. If your contractors require more passes, additional passes can be picked up onsite from the organizers office in the entrance areas.

3.5 Build up and break down rules For more information, please view the time table in chapter 1.1 The time frames, location and space near the exhibition halls are limited during build up and breakdown. Therefore all vehicles arriving at the RAI Exhibition Centre for the delivery and collection of exhibits or stand fittings must report to the RAI Traffic coordinator at the reception at P1. All delivery and collection of goods must be registered with CEVA Showfreight before build up starts. Make sure you mention the day, time and license plate number of your vehicle.

TNT will allow vehicles on to the show grounds based on a planning of registered arrivals.

Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds until unloading space is available near the halls.

To access the unloading areas near the halls it is required to carry a vehicle access pass with your vehicle. You have to leave this behind the windscreen when you have to leave your vehicle. These passes will be handed out at parking P1.

Please note that on Monday 1 February, 2010 all aisles must be cleared by 18:00 hours.

During breakdown trailers and lorries will be allowed on to the show grounds from 21:00 hours on Thursday. Again all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 16:30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators.

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Please note that no exhibits/stand fittings are to be removed before 16:30 hours on Thursday 4 February 2010.

Please see the RAI exhibition site plan for the right entrances. The site plan can be found in the online manual.

For more information about build up and break down traffic, please contact: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com 3.6 Catering Catering can be ordered with the official catering company of the RAI Exhibition Center.

RAI Exhibition Centre Exhibitor Services Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the order form in the online manual for the possibilities.

3.7 Cleaning and Waste Disposal Please be aware that no cleaning is arranged for space only stands; please order cleaning in the exhibitor manual. Stands with shell scheme include general stand cleaning every day before opening of the exhibition. The organizers will ensure the aisles in the exhibition area are regularly cleaned.

Exhibitors are responsible for arranging the disposal of debris and all waste materials during build up and break down. Exhibitors are responsible for disposing of all their own refuse during all days of the event.

The official contractor for stand cleaning is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form.

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Waste disposal / cleaning during build up and breakdown For disposal of refuse during build up / break down you need to order refuse containers.

The official contractor for refuse containers is also the RAI Exhibition Centre department exhibitor service.

Please see the online manual for the order form.

3.8 Conference Room rental Exhibitors interested in renting additional meeting space can contact Ms DaniĂŤlle Inostroza at Integrated Systems Europe.

Integrated Systems Europe Ms DaniĂŤlle Inostroza Zuidplein 36 1077 XV Amsterdam Tel. +31 20 799 7736 Fax. +31 20 799 7801 dinostroza@iseurope.org 3.9 Deliveries via CEVA Express delivery companies do not deliver your goods directly to your stand. CEVA Showfreight has therefore arranged, with the approval of the RAI exhibition centre, that they will receive these goods for you.

CEVA Showfreight will not accept local cost from any courier company.

For more information contact CEVA Showfreight: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com Please see the online manual for the CEVA rates and handling instructions.

All exhibitors should study the build up and breakdown rules before arranging shipment for ISE 2010. Please see the section build up and break down rules in chapter 3.5.

Please see the online manual for the applicable order forms.

Show management regrets that for security reasons we or RAI Exhibition Centre cannot sign on behalf of any exhibitors or take responsibility for any items of post. Exhibitors wishing to have anything delivered direct to their stand should contact CEVA Showfreight directly for delivery instructions. Please see order forms for more details.

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3.10 Electricity: regulations and information See chapter 4 for the safety regulations RAI Exhibition Centre. The electrical regulations on the online manual should be studied for all safety measures that need to be taken with regard to electricity.

Please see the online manual for the electricity manual.

A recognized and independent inspection body designated by the RAI Exhibition Centre will carry out an inspection visit. The stand holder or a delegate must, in their own interest, be present during the inspection by the recognized body for purposes of designating all elements of the equipment and to take note personally of any observations.

As exhibitor be aware to order day and/or night power for your equipment. Day power will be switched after closing time for visitors. If you need electricity for special equipment which needs electricity 24/7, please order night electricity online.

The exhibition organizer is bound to notify the exhibitors of when the power supply will be disconnected – all power to the show floor will be disconnected directly after the show closes on Thursday. Longer usage of electricity can be requested at the show management office during the show, or via the online exhibitor manual.

Shell scheme stands, regardless of their size, have a 1,000 W connection. The placement of the connection can be found on the floor plan. Please make sure to include this placement in your stand design. The current between the phases is 230/400 V with neural conductor. The current variation can be plus or minus 5%.

The official contractor for electricity and lighting is Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form.

3.11 Employment of Labor Other than an official contractor, the name of any contractor to be employed by an exhibitor within the exhibition hall in connection with stand fittings or space only stand construction, shall need a contractor pass to enter the hall during build up and break down.

Together with the badges for stand personnel each exhibitor will receive a fixed number of contractor badges. The contractor badges only allow access during build up and break down. If contractors require more passes, additional passes can be picked up onsite from the organizers office in the entrance areas.

No non-approved contractor shall be admitted to the exhibition hall. The exhibitor shall ensure that all its contractors comply with ISE show rules & regulations and the Venue & Safety Regulations hereby stated.

Any person who, in the opinion of the organizer, is carrying out work contrary to the requirements of the organizer and of the local or other competent authority and of the landlords of the building, will be required to stop immediately and may be directed to leave the exhibition site. A Safety Coordinator will undertake regular inspections during build-up and breakdown.

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3.12 Fire & Safety Procedures Fire and safety regulations All exits and exit aisles must be kept clear and unobstructed. No furniture, signs, easels, chairs or displays may protrude into aisles. Fire hose cabinets, fire extinguishers, sprinklers, or any other fire-safety device must not be hidden, obstructed or otherwise disturbed. All materials used in exhibit construction, decoration or as temporary cover must be certified as flame retardant. Inflammable fluids, substances, or materials of any nature may not be used. All materials and installations must comply with the requirements of inspection by the RAI Fire and Safety Department.

Please see chapter 4.2 for more information about Safety Regulations RAI Exhibition Centre.

A safety coordinator will carry inspection visits onsite to verify whether stand structures and exhibition goods comply with the Safety Regulations.

3.13 Safety Procedures Fire The RAI Exhibition Centre has a comprehensive fire alarm system, portable fire extinguishers and fire hoses. Any exhibitor who requires a special type of extinguisher because of the nature of their exhibits is responsible for making their own arrangements.

On discovering a fire you should: 1. Call +31 20 549 1234 (1234 on internal lines) 2. Notify your adjoining stand occupiers of the situation 3. Avoid doing anything likely to create panic Medical 1. Call +31 20 549 1234 (1234 on internal lines or 112 on a mobile phone), giving full details of location, injury etc.

2. Remain with the injured person until the arrival of the medical staff.

Security On discovering a suspicious package or other item dial +31 20 549 1234 (1234 on internal lines).

Do not touch or move suspicious packages/items.

Evacuation Procedures In the event of a general emergency necessitating the need to evacuate the venue, RAI Exhibition Centre and the organizers will implement an evacuation procedure and will instruct exhibitors, delegates and visitors as to the nearest safe exit and where to congregate. Do not stop to collect personal belongings or equipment from your stand.

3.14 Safety Regulations All exhibitors should study the following documents; Safety Regulations RAI Exhibition Centre.

3.15 Floor coverings For shell scheme stands only, unless otherwise specified, carpet tiles will be laid directly to the hall floor and are included as part of the shell scheme package. Platforms are not included with shell scheme stands.

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Exhibitors of space only stands are obligated to cover the hall floor within the boundaries of theirs stand.

The official contractor for floor coverings is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form.

The organization will carpet the aisles. Carpeting of the aisles will commence on Monday the 1 of February at 18:00 hours. Please make sure that the aisles are clear at this time.

3.16 Floral decorations Please see the online exhibitor manual for the floral decorations you can order.

The official contractor for floral decorations is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form.

3.17 Freight forwarding For more information, please see the chapter delivery and handling of goods.

The official contractor for freight forwarding is: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com For exhibitors shipping from the USA, the official contractor is: UniGroup Worldwide UTS Mr John Harrison Tel. +1 732 308 0029 Fax. +1 732 308 0094 Page | 16

st

John_harrison@unigroupinc.com Please be advised that on site, CEVA is the only official contractor.

Please see the online manual for the order form.

3.18 Furniture The furniture that is included in the enhanced shell scheme is: 1 table F50white, table top 80x80cm, 74cm high 4 chairs L92antracite, normal seating height 1 literature rack (per 9 sqm) nr526 anthracite, suitable for A4 leaflets These article codes correspond with the codes in the brochure. It is not possible to make changes in the furniture that is included in the shell scheme. If you want different furniture, you have to order separately, please be aware this is without refund. Please see the online manual for the Furniture Brochure.

If you want to order (additional) furniture, you can make a choice out of the brochure on the online manual. This brochure is only to browse through; all furniture can be ordered online. In the order form the visuals of the furniture are also given.

The official contractor for furniture is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order form.

Signage can be ordered with Gielissen Interiors & Exhibitions. There is a wide range of possibilities - from a simple logo print on your fascia to full color double sided banners in various sizes. Orders / requests for signage need to put in before the deadline of December 18, 2009 due to production time.

The official contractor for signage is Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order form.

3.19 Height & Weight Restrictions There is a standard 2,75 meter height restriction for stands at Integrated Systems Europe 2010.

The maximum height restriction can be requested with Ms Sjerai Zwienenberg at szwienenberg@iseurope.org.

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For double decked stands, a permit needs to be requested. Please contact ZuiderAmstel for more information.

Stadsdeel ZuiderAmstel (Permits and Subsidies Department of the Public Affairs Sector, ZuiderAmstel District) Dept. Vergunningen en Subsidies van de Sector Publiekszaken, Room 026 President Kennedyplantsoen 3 1079 SK Amsterdam Netherlands T +31 (0)20 546 43 57 F +31 (0)20 546 43 65 open for consultation 8.30-10.00 hours.

Please note that permit applications, stating the stand number and the exhibitor's name, must be accompanied by the relevant construction drawings and (metric) calculations in duplicate and must be in Dutch.

It is the responsibility of each exhibitor to inspect any height restrictions that may occur in the space that has been allocated to him.

Please go to Space Only attend information for further information on height restrictions. See the ISE floor plan on www.iseurope.org/FX. Please contact Ms Sjerai Zwienenberg for more information.

Integrated Systems Europe Ms Sjerai Zwienenberg Zuidplein 36 1077 XV Amsterdam The Netherlands Tel. +31 20 799 7738 Fax. +31 20 799 7801 szwienenberg@iseurope.org 3.20 Hostesses Hostesses can be hired for show days. On request hostesses can speak several languages if needed. Please put in your order for any hostesses before the deadline (January 20, 2010)!

Orders put in after the deadline are not guaranteed. Besides the hostesses there is also the option to hire translators.

For info, please contact our trusted Hostess service: AFAIR Karen Wolthuis Willem Fenengastraat 16, 1096 BN Postbus 322, 1000 AH Amsterdam Tel: +31 (0)20 460 90 80 Fax: +31 (0)20 460 90 81 sales@afair.nl www.afair.nl

3.21 Insurance

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Exhibitors are requested to make their own arrangements for health, travel insurance, custom stand and goods. (Rental of shell scheme stands and rental furniture include insurance with fee) In registering for the exhibition, exhibitors agree that neither IS Europe, nor Gielissen Interiors & Exhibitions, nor the RAI Exhibition Centre, assume any liability whatsoever.

Exhibitors are free to select an insurance company.

Please see the online manual for information on insurance.

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3.22 Integrated Systems Europe 2010 Show Rules & Regulations In addition to the ISE 2010 rules & regulations, the notes in this online manual, the safety regulations of RAI Exhibition Centre, as well as the terms and conditions of Gielissen apply. In the event of a dispute, the decision of the organizers is final.

Please see the online manual for the ISE Show Rules and Regulations 2010.

3.23 Manpower When you require extra manpower during build up or breakdown, you can order this. Please submit your order before the deadline of December 22, 2009. After the deadline due to planning reasons no manpower can be guaranteed. Please do not forget to fill in the tools the laborers need to bring.

The official contractor for manpower is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form.

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3.24 Modular Stand Design As an organizer of Integrated Systems Europe we would like to introduce a new cost effective stand concept.

Modular Stand Design is an upgraded stand construction (including services). Based on a cost effective stand concept. Each stand will be personalized according to the specific image and needs of the exhibitor and offered at the competitive rate of Euro 235,00 per m2 (excl. VAT).

The basic package includes: • • • • • •

Carpet (including plastic foil cover during build up) System wall elements H250cm & header H150cm Logo on header at every open side Spotlights on arm above logos on header Spotlights in stand, 1 per 3m2 1 wall socket including mains connection 1kW

Benefits • • • • • •

Budget, saving costs by using Modular Elements Creative, personal stand design, differentiating you from the competition Flexible, design will be made according your requirements Time and service, a single point of contact pre-show and on-site Trusted, organized by our official service contractor Including build up and break down by our contractor

If you are interested in this new concept, please contact: Integrated Systems Europe Ms Martine Niermans Zuidplein 36 1077 XV Amsterdam T +31- 20 799 7734 F +31- 20 799 7801 E mniermans@iseurope.org

3.25 Music Exhibitors wishing to broadcast music whether live or from records, tapes, discs or videos on their stands, should obtain permission from the organizers. Exhibitors are solely responsible for obtaining any license(s) required to play music on their stand.

Relevant organization in The Netherlands to obtain the license: Buma Stemra Siriusdreef 22-28 (Postbus 3080) 2130 KB Hoofddorp The Netherlands Tel. +31 23 799 7837 info@bumastemra.nl

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3.25 Noise Exhibitors using music systems, etc., must ensure that they are in possession of the correct licenses and that the volume is kept to a level that does not cause disturbance to others.

Exhibitors failing to comply with warnings from show management may incur a fine or have power to their stand terminated.

Please give consideration to other exhibitors at all times.

3.26 Paging system The hall PA system may only be used to pass messages on to exhibitors and contractors during build-up and breakdown. During the exhibition open period it can only be used for police emergencies. If you require contact with your office we strongly advise you to order a telephone or mobile phone for your stand.

3.27 Parking, deliveries and collection of goods During build up and break down All vehicles arriving at the RAI Exhibition Centre for the delivery and collection of exhibits or stand fittings must report to the RAI Traffic coordinator at the reception at Parking area P1. All deliveries and collection of goods must be registered with CEVA Showfreight before build up starts. CEVA will allow vehicles on to the show grounds based on a planning of registered arrivals. Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds.

During breakdown trailers and lorries will be allowed on to the show grounds from 21.00 hours on Thursday. Again all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 16.30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators.

During show days All parking’s will be open during show days. As an exhibitor you can order parking passes upfront to ensure you will be able to park close to the showground. Please note that the parking passes will only be sent to you if you reside in Europe (except Italy) or the United States. If you reside in another country, the parking passÊ can be picked up at the Exhibitor Services desk when arriving at the RAI Exhibition Centre.

The official contractor for parking passes is the RAI Exhibition Centre.

RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form.

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3.28 Partition walls Exhibitors with partition walls need to keep in mind the following; the official building height of partition walls is 2,75m. With written approval of neighboring exhibitors partition walls can be erected higher than the official building height. Make sure that any part of the partition wall that is higher than 2,75m is decorated neatly front and back.

3.29 Photography For exhibitors interested in information on photography, please contact Mr Dan Goldstein at Integrated Systems Europe.

Integrated Systems Europe Mr Dan Goldstein Zuidplein 36 1077 XV Amsterdam The Netherlands Tel. 0044 779 669 2383 dgoldstein@iseurope.org Important: Recordings of any kind are prohibited unless express permission is received from the exhibiting company.

3.30 Security Although every reasonable security precaution is taken throughout the build-up, open period and breakdown, show management cannot be held responsible for any loss, damage or accident which may occur to any exhibitors (or their contractors) property or personnel.

We strongly recommend that any small or attractive items are kept under constant supervision and removed each evening and that suitable insurance cover is arranged for your stand.

Please take special care of laptops, mobile telephones – do not leave these items unattended at any time.

You can order stand security to secure your valuable items - during build up, show days and break down. The official contractor for stand security is the RAI. Securitas RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form.

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3.31 Shell scheme stands The ISE organization offers two packages of shell scheme stands for your convenience.

A. Shell scheme standard includes: White system wall elements 100 x 250 cm (wide x high) in aluminum frame Fascia board in aluminum frame, 40 cm high Carpeted floor, Escolita carpet tiles (50 x 50 cm) color to be determined 1 fascia text max. 25 characters 3 spotlights 120 W on 1 rail per 9 sqm 1 wall socket 1,000 W including main connection and consumption General stand cleaning each morning Listing on the show website Free entry in the event guide and exhibitor index listing The standard shell scheme costs € 70,00 per square meter.

B. Enhanced shell scheme includes: White system wall elements 100 x 250 cm (wide x high) in aluminum frame Fascia board in aluminum frame, 40 cm high Carpeted floor, Escolita carpet tiles (50 x 50 cm) color to be determined 1 fascia text max. 25 characters 3 spotlights 120 W on 1 rail per 9 sqm 1 wall socket 1,000 W including main connection and consumption Furniture; 4 chairs, 1 table and 1 literature rack per 9 sqm General stand cleaning each morning Lisitng on the show website Free entry in the event guide and exhibitor index listing The enhanced shell scheme costs € 80,00 per square meter.

See the online manual for an impression of the two shell scheme options. The shell scheme packages are based on 9 sqm. With the enhanced shell scheme the furniture package doubles for stands larger than 18 sqm.

To order shell scheme, please contact Ms Daniëlle Inostroza: dinostroza@iseurope.org.

When you have ordered shell scheme, please let Gielissen Interiors & Exhibitions know your choice of carpet color and your preferred fascia text. You can also order extra fascia texts, storage rooms, shelves, colored wall panels, print logo's etc with Gielissen to change the standard shell scheme to a stand with your design and branding.

The official contractor for shell scheme is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order forms.

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3.32 Space Only Stands General information Space only stands comprise of uncarpeted floor space only. Exhibitors contracted to space only sites are responsible for appointing stand contractors to plan and build their stands.

Space only exhibitors and contractors must read the ISE 2010 show rules & regulations in addition to safety regulations of the RAI Exhibition Centre. It is advisable to communicate with your neighbors in case of any major changes to you stand.

All Space only exhibitors and contractors must work within these regulations as well as the following: I. All exhibitors who build their own stand need approval from the organization, especially if the stand will be over 2,75 meters.

For stand approval, please e-mail your stand drawings to szwienenberg@iseurope.org, or to: Ms. Sjerai Zwienenberg Zuidplein 36 1077 XV Amsterdam The Netherlands Phone: 0031 20 799 7738 Fax: 0031 20 799 7801 The organization needs a drawing with all dimensions of your stand and a visual in order to give an approval.

Every stand that is higher than 2,75 meters has to be a proved by the organization before build up.

II. Designs incorporating long runs of aisle way perimeter walling should be avoided and will not be approved if deemed to have a detrimental effect on neighboring stands.

III. Your company name and stand number must be prominently displayed on each corner of the stand.

IV. All mains electrical installations are handled by the official electrical contractor, Gielissen.

V. The standard height of stand fitting (including graphics and column cladding) must not exceed 2,75 m. in height from the floor. The maximum height restriction is 5,0 meters but only after submission stand drawings and approval of the organization.

VI. Existing building structural columns, where sited on stands, should be clad on all faces.

VII. On stands of 3 open sides or less (part island) exhibitors are obliged to erect a wall (minimum height of 2.5 meters) between themselves and any other stand. Exhibitors are responsible for ensuring that their contractor leaves any face of any such wall in a clean and finished state (one color with no graphics).

VIII. All work must be carried out within the show time table.

IX. Approved carpet tape only must be used. All tape must be removed at the end of the exhibition. Failure to do so will result in exhibitors being charged for its removal by the organizers.

X. It's each exhibitors responsibility to familiarize himself with any height or weight restrictions of his allocated space before designing the stand.

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XI. All stands shall be entirely self supporting, without either hanging from the roof or being attached to walls.

XII. It is not allowed to use shell scheme walls from neighboring stands for your own purposes.

3.33 Stand plan approval Please see chapter 3.32 for more information.

Submission of a stand plan is obligatory for space only stands that build higher than 2,75 meters.

Please send your plan to Ms Sjerai Zwienenberg.

Integrated Systems Europe Ms Sjerai Zwienenberg Zuidplein 36 1077 XV Amsterdam The Netherlands Tel. +31 20 799 7738 Fax. +31 20 799 7801 szwienenberg@iseurope.org

3.34 Suspension wires / rigging

For more information on suspension wires and rigging, please contact Expotech rigging.

Please be aware that the deadline is 05.01.09.

The official contractor for suspension wires is: Expotech rigging Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1359 Fax. +31 20 549 5949 nvangestel@expotech.nl Please see the online manual for the order form.

3.35 Telecommunication and internet Telephone Available telephone lines are analogue or ISDN. The official contractor for telecommunication is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Page | 26

Please see the online manual for the order form.

Internet Available internet connections are a standard connection, comparable to ADSL. Regardless of the number of internet connections you ordered, there will only be one UTP cable on your booth. If you order a standard connection, it is not allowed to connect more than 5 PCs through a hub. If you don't have a hub you can order it through RAI Exhibition Centre, who will install the necessary material. The connecting cable to your booth will be approximately 10 metres.

Please note that it is not allowed to install or connect any kind of Wifi Accespoint, without authorization of the RAI. Found or 'seen' Accespoints will be removed or disabled without prior notice. Please contact Exhibitor Services to order an own WiFi access point.

The official contractor for Internet is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual.

3.36 Time table Integrated Systems Europe 2010 will take place in the RAI Exhibition Centre, halls 1, 2, 3, 4, 5 and hall 10, 11 and the Elicium.

Build up: Saturday 30 January 07:00 – 0:00 hours All exhibitors/contractors Sunday 31 January 07:00 – 0:00 hours All exhibitors/contractors Monday 1 February 07:00 – 0:00 hours Decoration of shell scheme stands (by exhibitors) All stand fittings and exhibits must be completed by 18:00 hours on Monday 1 February, 2010 All materials must be removed from the aisles by this time.

Please see chapter 3.5 for more information about Build up and breakdown rules.

Show Opening Hours: Tuesday 2 February 10:00 – 18:00 hours Show Open to Visitors Wednesday 3 February 09:30 – 18:00 hours Show Open to Visitors Thursday 4 February 09:30 – 16:00 hours Show Open to Visitors Breakdown: Thursday 4 February 16:30 – 18:00 hours Removal of exhibits (by exhibitors) Thursday 4 February 18:00 – 0:00 hours Dismantling* Friday 5 February 07:00 – 0:00 hours Dismantling Exhibitors and contractors must clear all exhibits, stand fittings and waste materials from the halls by 0:00 hours on Friday 5 February, 2010.

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*Please note that dismantling of shell scheme stands will start at 17:00 hours on Thursday 4 February. Decoration materials which are still on the walls after this time will be removed by us at your own risk. Gielissen cannot be held responsible for any damages that may occur as a result of this.

3.37 VAT reclaim Integrated Systems Europe 2010 should invoice Dutch VAT on the rental of exhibition facilities in the Amsterdam RAI during the congress. According to the VAT Act this is a supply consisting of providing exhibition space with extra service facilities (cleaning of the exhibition space, security). Dutch VAT is due with regard to this supply and Integrated Systems Europe is obliged to issue invoices including Dutch VAT to its clients that are not established in The Netherlands.

The Dutch VAT rate applicable is 19%.

Clients that are not established in The Netherlands may apply for a Dutch VAT refund on the basis of the 8th EU Directive (applicable for purchasers who are established in the European Union). These forms are identical.

The VAT refund request should include the following: 1. A statement concerning the status of taxability. This is a statement provided by your local Tax Authorities in which is indicated that you are a VAT entrepreneur; 2. The original invoice(s); 3. The refund request on the basis of the 8th or 13th EU VAT directive; 4. The articles of association.

It is highly recommended to send these documents to the Tax Authorities by registered mail or courier to the following address: Belastingdienst Particulieren/Ondernemingen Buitenland Schakelweg 5 6411 NX Heerlen The Netherlands Tel. +31 45 573 6666 Fax. +31 45 576 9265 There are also services which specialize in recovering the VAT on your behalf. The request for repayment of the VAT must be accompanied by the original copies of the invoices and credit notes, on which the value-added tax is mentioned. Several invoices and credit notes may be grouped together in the same request.

There is one exemption with ISE: the invoices from Gielissen Interiors & Exhibitions. If you are a EU member and you provide Gielissen Interiors & Exhibitions with your VAT number, no VAT will be charged. If you do not provide Gielissen with your VAT number, VAT will be charged!

Non EU members will not be charged VAT on Gielissen invoices.

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3.38 Water and compressed air Please see the safety regulations of RAI Exhibition Centre for the regulations on the use of water and compressed air on your stand.

The official contractor for water and compressed air is RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order forms.

3.40 Water regulations All exhibitors wishing to use water should study the following document; Legionnaires’ Disease/Legionella bacteria Regulations RAI Exhibition Centre.

Please see the online manual for more information about Legionnaires Disease.

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4 Rules and Regulations 4.1 Integrated Systems Europe 2010 Show Rules & Regulations In addition to the ISE 2010 rules & regulation, the notes in this online manual, the safety regulations of RAI Exhibition Centre, as well as the term and conditions of Gielissen apply. In the event of a dispute, the decision of the organizers is final.

Please find the ISE Show Rules and Regulations 2010 in the online manual.

4.2 Safety Regulations All exhibitors should study the following documents; safety regulations RAI Exhibition Centre and safety coordination RAI Exhibition Centre.

Please find more information about the safety regulations in the online manual.

4.3 Venue Regulations The RAI Exhibition Centre reserves the right to refuse access to the exhibition halls to any person it believes likely to interfere with the orderly conduct of any event. All exhibitors must comply strictly with the instructions of their organizing committee and refrain from engaging in any other activity not expressly authorized by the RAI Exhibition Centre and the organizing committee.

Legal proceedings will be instituted against any visitor found engaging in any commercial activity, distributing offers to provide services or disseminating any form of advertising or publicity at and during any event, all of which are strictly prohibited. Consequently, goods and services may be offered or supplied within the exhibition halls only where duly authorized by the RAI Exhibition Centre and the organizing committee.

The present regulation applies to anyone on the premises of the RAI Exhibition Centre, whether or not professionally engaged in trade or commerce.

Any person found to be in breach of this regulation will be liable to a fixed fine of â‚Ź 6,200.00 without prejudice to any subsequent decision to sue for damages of a higher amount.

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