Overview of ISO/IEC 20000
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What is ISO/IEC 20000 Standard? ISO 20000 is the international standard for best practice in IT Service Management System. ISO 20000-1:2011, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.
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Structure of ISO/IEC 20000 1. Introduction and overview 2. Scope, terms and definitions 3. Requirements for a management system 4. Planning and implementing ITSM 5. Planning and implementing new or changed IT services 6. Process groupings www.CertificationConsultancy.com
Advantages of ISO20000 Certification Continuous improvement of service quality, including stability and cooperation, resulting in more customer confidence in the service provider and IT Focused services through alignment with the enterprise strategy
Insight into IT performance that is confirmed by an independent source and may serve as a basis for marketing and selling services Improved understanding by all process participants for defining objectives, responsibilities and roles www.CertificationConsultancy.com
ISO/IEC 20000 Standard help You Ensure the effective running and delivery of IT services Continually improve processes
Drive customer focus
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What is ITIL? Systematic approach to provide high quality IT service Delivery and Support A Framework or Documented best practice for IT Service Management Provides common language with welldefined terms ITIL framework is aligned to ISO 20000 standard www.CertificationConsultancy.com
Implements Benefits of ITIL Increased levels of customer satisfaction and improved communication Increased awareness and utilization of services More efficient working methods An effective and efficient motivated team Management Information available www.CertificationConsultancy.com
You may get more information about Documentation requirements for ISO/IEC 20000-1:2011 Implementation of IT Services Management System and Quick Certification, Visit @ www.20000certificationconsultancy.blogspot.in
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