Overview of IT Service Management System

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Overview of ISO/IEC 20000

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What is ISO/IEC 20000 Standard? ISO 20000 is the international standard for best practice in IT Service Management System. ISO 20000-1:2011, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.

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Structure of ISO/IEC 20000 1. Introduction and overview 2. Scope, terms and definitions 3. Requirements for a management system 4. Planning and implementing ITSM 5. Planning and implementing new or changed IT services 6. Process groupings www.CertificationConsultancy.com


Advantages of ISO20000 Certification Continuous improvement of service quality, including stability and cooperation, resulting in more customer confidence in the service provider and IT Focused services through alignment with the enterprise strategy

Insight into IT performance that is confirmed by an independent source and may serve as a basis for marketing and selling services Improved understanding by all process participants for defining objectives, responsibilities and roles www.CertificationConsultancy.com


ISO/IEC 20000 Standard help You  Ensure the effective running and delivery of IT services  Continually improve processes

 Drive customer focus

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What is ITIL?  Systematic approach to provide high quality IT service Delivery and Support  A Framework or Documented best practice for IT Service Management  Provides common language with welldefined terms ITIL framework is aligned to ISO 20000 standard www.CertificationConsultancy.com


Implements Benefits of ITIL Increased levels of customer satisfaction and improved communication Increased awareness and utilization of services More efficient working methods An effective and efficient motivated team Management Information available www.CertificationConsultancy.com


You may get more information about Documentation requirements for ISO/IEC 20000-1:2011 Implementation of IT Services Management System and Quick Certification, Visit @ www.20000certificationconsultancy.blogspot.in

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