ISO/IEC 20000:2011 Documentation For
ISO/IEC 20000-1:2011 IT Services Management System
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ISO/IEC 2000:2011 Certification Documents The ISO/IEC 20000:2011 Documentation for quick certification will be provided to conform to the requirements of ISO 20000:2011 standard for IT Services Management. The set of standard documents are designed and developed based on ISO/IEC 20000:2011, IT Infrastructure Library any organization The one of the most popular documentation available online for quick ISO 20000 certification covers ISO20000 service management system plan, procedures, set of SOPs, formats, policy and verified audit checklists with more than 450 auditing questions. All documents are designed with highly technical knowledge of experienced ISO consultants and ISO auditors and it covers all the clauses requirements of the ISO/IEC 20000:2011. This document set is completely editable and verified in many organizations by using it in development of IT service management system. It is used as advanced ISO 20000 documenting tool that taking care of each and every general requirements and technical requirements. The ISO 20000 documentation kit is based on IT Services Management standard, which is released with aim to help IT industries to learn process to create documentation for ISO20000 certification in effective way.
Following are the detail lists of document that covered in ISO 20000 Documentation Kit designed by qualified team of ISO consultants from Global Manager Group. IT SMS Plan: This documents standard requirements of IT services management as well as ISO/IEC 20000:2011 standard. The complete IT services management plan with interlinking of various processes and reference of procedures, policy and objectives. Procedures: The ISO 20000 procedures documents include all the specific practice is of 19 procedures. This document helps to organization to make the IT services management system and quick process improvements. SOPs: This document establishes good ITSMS system and makes system in the organization. Polices: This document includes 14 polices for IT services managements for making commitments to the system. Job Description: This document covers 24 different categories of person including their responsibility and authority to make the vibrant organization structure. Templates: The templates document includes 65 templates, formats sample forms, which design as per requirements ISO20000 system for maintain records as well as establish control and make effective system in the organization. Audit Checklist: More than 400 ISO audit checklist is included in this document, which create based on ISO 20000-1:2011 requirements as well as for Clause wise questions and department wise question. It will be very good tool for the auditors to make audit Questionnaire / clause wise audit Questionnaire while auditing and make effectiveness in auditing.
Features of ISO 2000:201 Documents They are in plain English. The hand-outs are compatible with windows 2000 and word 7 versions. A soft-copy of an editable ISO 20000 document kit is provided. It is easy to learn and user friendly. It helps in saving a lot of typing time. It has been developed by experienced experts. It is a good document tool and comes in handy for training your management and team personnel. Take care for all the section and sub sections of ISO20000 standard for information service management system and give better confidence in your system as well as provide linkage with related document list. It contains an ISO 20000 SMS plan, templates, procedures, an audit checklist and the formats which comply with ISO 20000:2011 standards requirements.
How to Use of ISO/IEC 2000:2011 Documents The ISO 20000 documents are ideal to be used by any individual or by a facilitator working with large groups to successfully implement it in their organizations. The user can modify the templates as per their service activity and create own ISO20000 documents for their organization. Readymade templates are available which can reduce your time in document preparation and preparing iso 20000 audit checklists to meet iso 20000 standard requirements for easy certification. The detail job description for various categories of person is meaningful to make the vibrant work culture in any types of service organization.
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