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Gap Analysis Services
Organizations encourage Gap Analysis to● Implement an ISO Standard based management system and would like to identify the baseline to measure progress. ● Earn a management system certification in near future after having implemented the ISO management system. ● Defeat the complacency that has set in over a period of time. ● Identify and plug the gaps well before the client visit or customer audit. ● Add new site to the existing Organization scope of business. ● Add new product or service to the existing scope of business. ● Ramp up the work-force. ● Carry out process re-engineering. ● Organization restructuring. ● identify global best practices in the ISO management system. ● Know what makes ISO management systems work for 360 degree improvement in the organization processes ● conduct suppliers' systems capability & maturity appraisal from time to time Gap Analysis Features Your management System scope applies to what product lines, ISO Standard clauses, and facilities that you are planning on registering. You do not have to register every product line. To define the scope within the Gap Analysis we look at what processes need to be included and described within the Organization. The output is a draft process map. Next we examine each
clause of the ISO Standard. There are over hundreds of requirements that we count to see which ones apply and how an organization may be conforming. These requirements include mandatory records, and required procedures, manual, and many process needs that must be fulfilled, but there is a lot of leeway on how you might fulfill those requirements. For example, collecting customer feedback on “deviations from needs & expectations” is a required process and that must be measured, is a requirement, but how you do this is totally up to you. You do not have to write a procedure for this or keep a record of measurements. As odd as this sounds you have to free your mind of paper solutions and think of visual or electronic methods that could accomplish this. The output of the ISO Standards “requirements” count is a histogram that shows you how your organization stacks up, clause by clause, and a list of possible exclusions of areas within clauses that may not apply. Each exclusion claimed will require a proper justification within the Documented Framework. In the Gap Analysis we should be able to give you an idea on possible exclusions. Assessment Through ISO Standard Gap Analysis ISO Certification Training Institute (ICTI) conducts ISO Standard Gap Analysis, assesses the current state of the organization (situation analysis) and produce a baseline for comparison to the target goals and objectives. The ICTI Gap Analysis results in an engagement plan that identifies the gaps between the baseline and the target goals, the specific action steps and the resources required to achieve the project objectives. Upon receipt of Service request, ICTI will arrange a mutually convenient date for the Gap Analysis to be performed. During this assignment, we propose two review meetings one at the outset, and the other at the completion or delivery to review the effectiveness of the project and deliverables. The analysis itself consists of five core activities. Pre-planning activity of Gap Analysis The Principal Auditor will contact you to obtain background information used to become familiar with the engagement. Pre-planning occurs prior to the onsite visit and includes the collection of:
1. Business Summary. An organization profile describing the business activities, locations, and number of employees at each location. 2. Target Engagement Objectives. Current scope, goals and objectives description for the follow-on engagement. 3. Org Chart. Current organization structure. 4. Job Descriptions. Employee data by function. 5. Support Contacts. Contact details identifying the personnel available to support the Gap Analysis. 6. Organization Surveys. Completion of management and employee surveys. 7. Management Manual or Data. Management Manual, Policies, Procedures, Contracts or agreements, and Forms that make up the current Management System. 8. Software Review. An overview of the software tools used to manage employee data, control organizational documents, or management data. An introductory meeting with top management, facilitated by the Principal Auditor, outlining the methodology and deliverables will occur on the first morning of the engagement.The aim of this meeting is to share the overall delivery plan and to review and determine the full requirements and scope of the project, allocate tasks and analyze and mitigate any project risks. There will also be an opportunity for questions and answers. Data gathering activity involving interviews, data analysis, and observation with a cross-section of the organization’s personnel. After the introductory meeting is concluded, the Principal Auditor will proceed and collect the data for the Gap Analysis Report. The Principal Auditor will produce a detailed report that will be delivered to you, within five business days after the conclusion of Activities above. Gap Analysis concluding Activities A concluding meeting with top management and the Principal Auditor- The Principal Auditor will lead a presentation and discussion of the Gap Analysis Report findings and recommendations, answering questions about the findings, and discussing the implementation issues. Inevitably, during the development of proposed solutions, new requirements evolve. These requirements can either be listed and considered as part of a separate follow-on project or
discussed and treated by an “exception� mechanism, outlining the work involved, the timing and any changes to the overall schedules and the costs involved. With the Gap Analysis complete, we write up what we saw and deliver to you a draft process map, summary lists of your conformance by clause and a set of implementation milestones to meet your target date. An ISO Gap Analysis is basically a full systems audit but instead of audit findings you get consulting advice on how alive your organization is to ISO Standard. If you are thinking of preparing an ISO Standard Management System, then an ISO Standard Gap Analysis will provide the answers to your scope, budget, and implementation questions that management will be asking. Gap Analysis