17 231007 New releasedsubstitutionplasterboardguidance Is the grass really greener for builders across the ditch? Codewords: Health, safety and wellbeing issues in 2022 5 top tips for communicationclient Matt's Building the Kiwi Dream03Highlights ISSUE 104THE LATEST NEWS FROM YOUR BUILDING SUPPLIES SPECIALIST 2022AUG
ITM GIVEAWAY Spend over $300 on selected products and get a pair of ITM Hardman Socks* *Strictly while stocks last. Limit of one pair per customer. InSOCKSHARDMANITMthisissueNEWTVSERIES Building the Kiwi Dream 03 – 05 MBIE UPDATE New plasterboard substitution guidance released 07 POWER TOOLS Makita LXT and XGT 08 – 09 INDUSTRY NEWS Is the grass really greener for builders across the ditch? 10 – 11 CODEWORDS Licensed Building Practitioners Code of Ethics and Quiz 13 – 14 CODEWORDS Health & Safety challenges in 2022 and Quiz 17 – 18 HAND TOOLS Gutster Demo Bars, Pliers, Rod Cutter Bender, Tacker 19 PROMOTION Win an e-scooter with Premier Building Products 20 – 21 BUSINESS ADVICE 5 tips for smooth sailing through client communication 23 – 25 PRODUCT KNOWLEDGE GreenStuf’s three most tradie friendly products 26 MULTI-TOOL ACCESSORIES Blades, Sanding Kit and Flush Box Cutter from Smart Tools 27 MOTORSPORT Supercars return to Pukekohe "is going to be epic" 28 – 29 INSURANCE Are you responsible if anything happens to the scaffolding you’ve hired? 31 NEW PRODUCTS Big things on the way for bbi Wood Products 33 SAFETY Head, eye, ear, knee and back protection from Wise 34 PROMOTION ITM Auckland SuperSprints promotion - Rev Up Your Wardrobe 34 2022AUGUST104:ISSUE Building Business contributes towards your LBP skills maintenance requirement. Ensure you log this into your ITM diary or the ITM App today. All prices exclude GST. Prices are valid August 1st - September 11th, 2022, unless specified otherwise. Building Business is a bi-monthly magazine produced by ITM Support Office. For feedback or address updates contact: ITM Support Office, PO Box 101556, North Shore, Auckland. Email: buildingbusiness@itm.co.nz Ph: 09 415 2787 FREE!WITHPURCHASE
International TV shows
Building the Kiwi Dream
Fishing Show for Kiwi fishing fans. The hyped-up nature of making primetime TV for big international broadcasters wasn't for me – but they did pay bloody well. At the time, I felt I'd sold my soul making television shows I didn't really believe in, so the least I could do was make sure I spent the money on something meaningful, a chunk of land to stay in our family for generations.
I'm often told I've got the dream job, and some days it's so good it seems like a dream, so I can't argue. But the job didn't fall into my lap. First, I dreamed up the idea of making a fishing show, then built ITM Fishing and the business from the ground up. Now I'm more literally building my dream, a home by the sea that will give my family the lifestyle we've always dreamed of. And the whole experience, good and bad, has been filmed for a new TV series. This isn’t the house, it’s just Matt's boat shed! It will include a bar, brewery, chiller, fillet station, wash down bay, big screen TV, outdoor fire pit, bunk rooms and games room. He'll be looking to get into trouble a fair bit with a dog box like this.
In 2010, I'd been travelling the world making two new TV series' for American and international TV audiences, 'Man Vs Fish with Matt Watson' and 'The Mad Man of the Sea'. This was on top of making 26 episodes a year of The ITM Fishing Show to screen here in New Zealand. Working on the international TV shows was exciting at first, but, to be honest, I got way more satisfaction from making The ITM
SERIESTVNEW3>>CONTINUE
4
I wonder if I could put a house there?
An inconvenient pause
Just weeks after starting the build, COVID-19 arrived on our shores, and the whole country went into lockdown. With our retaining wall poles hanging in the air without concrete, it was a very nervous six weeks hoping the hillside wouldn't collapse. Then when we did get back to level three with builders back on site, the concrete trucks refused to come to the site. That meant we had to mix 140m2 of concrete by hand in a single concrete mixer. When I say "we had to mix", I mean me and two labourers, mixed and barrowed out the lot…builders these days are far too precious to use a concrete mixer. But pouring foundation piles wasn't the hardest thing about the COVID-19 disruption. The very foundation of my business was suddenly on shaky ground; advertising and sponsorship money was frozen as economists were forecasting a global recession. I had planned to be on-site most days to help build our home, and now I was in damage control to save my business.
SERIESTVNEW
Possibly the only building site with a kiwi problem….they do quite big poos
After my roofing career and before my fishing TV career, I worked as a crewman on fishing boats. Whenever I left for sea and rounded the Nine Pin at the entrance to the Bay of Islands, I would look back longingly at what I swore was the best spot in the world to build a home. A little north-facing beach at the end of the peninsula, wrapped in the surrounding hills keeping it sheltered from the prevailing winds. Clear blue water lapped the crescent-shaped beach, with crayfish and big snapper a literal stone's throw away and marlin less than a mile out – it was the perfect spot in every way. I was earning $110 a day as a crewman, and I could do little more than dream about building a house Tenthere.years after first laying eyes on this spectacular building site, we had almost enough to money purchase it, a seven-figure mortgage would make up the difference, and we signed on the dotted line. Buying the property was the biggest commitment my wife and I had made since having our kids, and in many ways buying the land was like finding out you're pregnant - it's exciting, and you can only imagine how perfect it will end up. And then the contractions started Well, if buying the land is the joy and anticipation of pregnancy, building is like going into labour! After ten years of expecting, the contractions started in early February 2020 as machinery moved in to clear the site. That was the start of a two-and-ahalf-year labour that has been one of my life's most challenging and rewarding experiences.
Someone was always watching The builders were probably happy I was too occupied to be on-site, but they still had a cameraLiving the Dream - After landscaping in the morning, Matt and the kids, caught a marlin each right in front of the building site.
As a TV producer, drama on a building site is good; as an owner and project manager, it's bad. And as the build went on, I cared less and less about TV and just wanted to finish the build and for the drama, hold-ups, and catastrophe to end…Well, let's just say it's come out as a highly entertaining TV show. by Matt Watson Building The Kiwi Dream was made possible on-site and offsite by ITM.
5
By following the page, you'll also get the chance to go fishing with me.
The ongoing internal conflict Being involved in making 'Building the Kiwi Dream' has been a real conflict for me. I'd always wanted to be hands-on in the build and take a two-year sabbatical from making TV shows. But it was too good a story not to share, and after all, ITM has supported my fishing ventures for almost 20 years, so now I'm building, the least I can do is make a TV show about it. Building my dream home was to be a personal experience, but it has been laid bare in a building show that is more raw and real than typical building shows. And that wasn't the only internal conflict I faced. As the mishaps and dramas unfolded on-site, You can watch Building the Kiwi Dream Saturday nights at 7pm on THREE, catch up on THREE NOW, and for extra content, including the uncensored 'Tradies cut' check out Building the Kiwi Dream on Facebook. Matt preps food for the roof shout.
SERIESTVNEW crew to contend with, filming the progress of the build and their everyday antics. At first, the building team were a little guarded with their actions and words on camera, but soon the cameras went unnoticed as the months passed, and the builders and sub-contractors were back to being themselves. Now I'm sure you all have hilarious yarns about something that was said or done on-site; our site was no different, only it was all captured on film.
Some of the antics and interactions were far too much for a sensitive television audience, but they are too good not to share with tradies, so we've done a 'tradies cut', and you can check it all out, along with some other extra scenes on our Facebook page @buildingthekiwidream.
as a producer, I was thinking, 'this is great for TV', then seconds later thinking, 'hang on, I have to pay for that!'
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Despite record new build starts and unlimited work in the pipeline, life has been tough for builders in New Zealand over the last two years, with little relief in sight. For some, the lure of crossing the ditch for greener pastures is tempting. But would you really be better off?
According to Australia’s Bureau of Statistics, the average Australian earns AUD$36 per hour, whereas, in New Zealand, the average rate for Kiwis is NZD$36.18 per hour according to Statistics New InZealand.some sectors, wages are significantly higher in Australia, whereas the difference is much smaller in other sectors.
For example, job ads for builders in Auckland on the Seek website in June offered hourly rates from $33 to $55 per hour ($NZD), compared with ads on Seek for builders on the Gold Coast and Brisbane of between $35 to $60 ($AUD). Because demand for builders on both sides of the Tasman is so great, it is impossible to get a clear view of current rates because things are changing rapidly. The usual industry statistics we rely on quickly become out-of-date in these unusual times. The only certainty is that wages in both countries are going up.
10 NEWSINDUSTRY
Wages up 20%
In New Zealand, the consensus is that pay rates for ‘qualified’ builders have risen by around 20% over the last two years and by a similar amount in “EvenAustralia.general labourer wages in New Zealand have shot up as companies clamour to secure staff to keep projects on track,” says Tradestaff Recruitment managing director Kevin Eder. “Three years ago, a general labourer was paid just over the minimum wage, whereas now, businesses have to pay at least $25 or $26 an hour to attract them.
Is the grass really greener for builders across the ditch?
“But today, businesses have to rely on local people, a scarce resource already, and likely to become even more so as a surge of young people embark on the traditional OE they were denied for nearly three years because of COVID-19.”
So it's challenging no matter which side of the ditch you live on. Many Kiwis in Australia during the COVID-19 outbreak found themselves in an unenviable predicament, without government Quitebenefits.afew had no choice but to return to New Zealand. Many others could not return because of New Zealand’s quarantine lottery system.
And what about the price of food? It’s always cheaper in Australia, right? According to the global cost of living database Numbeo, grocery prices in Australia are 7.29% higher than in New Zealand.
Australia-wide rental crisis
The cost of renting in Australia has gone up big time, just as it has in New Zealand. In Australia, rental listings have been rapidly declining, with the total number of properties available for rent in March being the lowest since 2003.
Uncertainty on a bigger scale
It is widely publicised that Australia offers better wages than New Zealand, but research shows that’s not always the case. Furthermore, Kiwis living in Australia are not eligible for unemployment or disability support, student loans, youth allowances and many other benefits we are accustomed to in New WhenZealand.thingsare going well, chances are you won’t miss those benefits. But according to a story in June by news.com.au, “the Australian construction sector is in dire straits with as much as 80% of building firms haemorrhaging money.”
There’s no question that things are tough at the moment for builders in New Zealand. But it appears that conditions across the ditch aren’t that great either. Greener? Maybe not.
Rents have increased in Queensland by as much as $75 to $100 weekly. In short, there is a huge demand for rental properties, where there can be queues of up to 100 people signing up to view properties. Sometimes, people offer three to six months rent in advance to secure a property. And if you decided to buy a home in Australia, you might be surprised to learn that, on average, you’d be paying more than in New Zealand. According to Australian property experts at Domain, the average property in Australia is over $1 million, peaking upwards of $1.6 million in Sydney. By comparison, the average property here is around $840,000, according to the Real Estate Institute of New Zealand, with Barfoot & Thompson suggesting the figure bumps up to $1.2 million in Auckland.
So if you’re seriously considering making a move, it would be prudent to check whether your experience and trade qualifications give you the same advantages in Australia as in New Zealand
The same problems that plague builders in New Zealand, such as material shortages, spiralling costs and labour shortages, are mirrored in Australia, albeit on a bigger scale. Many large and reputable residential building companies there have gone bust since the beginning of the year. Also, the weather gods haven’t been helpful for the construction industry, with numerous severe weather events causing significant disruption to schedules.
Are your qualifications recognised?
According to Russ Stephens, co-founder of the Association of Professional Builders (APB), more than half of the estimated 12,000 construction companies in the country are reportedly trading at a loss, with around 50% currently experiencing negative equity.
While New Zealand and Australia have mutual agreements to recognise some trade qualifications, a New Zealand builder may have to undertake further training in Australia to be “qualified” to do the same level of work Also,there.the recognition of New Zealand qualifications can differ for each state in Australia, and their apprenticeship programmes generally will not automatically recognise New Zealand qualifications.
11 NEWSINDUSTRY
“In the past, general labourers were made up to a great extent by migrant labour and people on working holidays.
No safety net
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CodePractitionersBuildingLicensedofEthics
In October 2021, the Ministry of Business, Innovation & Employment (MBIE) introduced a Code of Ethics for Licensed Building Practitioners (LBPs), with a 12-month transition period before it becomes enforceable. The Code of Ethics, which comes into force on 25 October 2022, sets behavioural standards for LBPs to give both the industry and consumers clarity on what is expected from LBPs, and to hold them to account.
• Explain risks to your client.
1. Work safely:
• Inform and educate your client.
• Know what building work you are allowed to do.
• Act in your client's interests.
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Why have a Code of Ethics?
• Report unsafe behaviour by others on a building site.
• Report breaches of the law.
• Advise clients of any delays as soon as they become apparent.
4. Behave professionally:
13CODEWORDS CODE ETHICSOF GUIDELINES FOR LICENSED BUILDING PRACTITIONERS
The Code of Ethics is made up of 19 standards, which sit under the following four key principles:
3. Take responsibility for your actions:
2. Act within the law:
The Code of Ethics will ensure high standards are maintained in the industry while giving the public more confidence that LBPs are reputable and operate ethically.
What does the Code of Ethics include?
• Be accountable for building work carried out by you or someone under your supervision.
Homeowners will have greater confidence that, where they choose an LBP to undertake building work, those people are doing so in a safe, legal, and professional way and will take responsibility for their work.
• Acknowledge and respect the cultural norms and values of your clients and colleagues.
• Take responsibility for health and safety.
• Conduct your business in a methodical and responsible manner.
• Declare and manage actual or potential conflicts of interest appropriately.
• Act in good faith during dispute resolution.
• Generally, you should follow your client's instructions unless the instructions are dangerous, are contrary to contracts or consents, or would mean you would not be acting within the law.
• Price work fairly and reasonably.
• Maintain confidentiality of client details, unless there is good reason for sharing information.
Most LBPs already work to the highest professional and ethical standards. Formalising this into a Code of Ethics aligns the LBP scheme with international best practice and provides clear grounds for the Building Practitioners Board to take disciplinary action against practitioners who behave unprofessionally. The Board can issue fines or revoke licences where necessary.
• Avoid harming the environment.
• Comply with the law.
a) 25 October 2021 b) 25 October 2022 c) 25 October 2023 Answers:1.d2..d3..b ADD TO yourUseCodewordsThisACTIVITYLBPLOGarticleisfromIssue107.theITMApptologactivitytoday.
Where can I find more information? To find out more, check out the Code of Ethics page on the Licensed Building Practitioners
2. Which of the following is not part of the Code of Ethics? a) Avoid harming the environment b) Comply with the law c) Inform and educate your client d) The definition of restricted building work e) Price work fairly and reasonably
How was the Code of Ethics developed? In April 2019, MBIE began work on the Code of Ethics as part of the Building System Legislative Reform Programme. In December 2019, the Minister for Building and Construction agreed to introduce a Code of Ethics, alongside other work to strengthen the LBP scheme. In September 2020, MBIE consulted with key stakeholders and LBPs on the Code of Ethics proposals. The consultation ran for eight weeks and reached out to approximately 26,000 stakeholders. Over the consultation period, MBIE received 79 written submissions and engaged with 277 webinar attendees. MBIE took this feedback on board and made changes to ensure the Code of Ethics met the Reform Programme's aims and the sector's needs. In mid-2021, MBIE made final adjustments to the Code of Ethics to ensure it would work in practice. The Code of Ethics was made by Order in Council on 26 October 2021.
3. When does the Code of Ethics become enforceable?
by Conor Topp-Annan
Senior This article is relevant to
1. Why do we need a Code of Ethics?
these classes:
What happens if the Code of Ethics are breached? If an LBP does not comply with their obligations, a complaint can be made against them, which may result in disciplinary action by the Building Practitioners Board. The Code of Ethics is not enforceable by the Building Practitioners Board until 25 October 2022. This means that complaints about someone breaching the Code of Ethics can only be made if the breach took place on or after 25 October 2022.
QuizCodewords
Order(CodeTowww.lbp.govt.nz/for-lbps/code-of-ethicswebsite:understandwhatthelawsays,readBuildingofEthicsforLicensedBuildingPractitioners)2021atwww.legislation.govt.nz.
a) It will ensure high standards are maintained in the industry b) It will give the public more confidence that LBPs are reputable and operate ethically c) It will provide clear grounds for the Building Practitioners Board to take disciplinary action against practitioners that behave unprofessionally d) All the above
14 CODEWORDS
Advisor, Building System Performance, MBIE SITE S CARPENTRY C ROOFING R ALL A BRICK & BLOCK LAYING BB FOUNDATIONS F PLEXTERNALASTERING EP DESIGN D
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As we know, the last 12 months have been challenging for all sectors of our economy. The combination of mandates around the various COVID-19 variations and the flow-on impacts across the construction workplace has been very Thissignificant.hasmeant health aspects have become as important as safety for construction entities’ operations, if they weren’t previously. This focus on health is vital to the Licensed Building Practitioners toolbox meetings. Although this element has been part of the legislation for many years, it has often been sidelined by the focus on safety on site.
it’s staff shortages, consent delays, isolations, cash flow issues, cost rises, product shortages or transit delays - there isn’t a party in the sector that has not been impacted. The personal circumstances of many have resulted in one of the most challenging times in our history for wellbeing.
Even as the gender make-up of the sector changes, a very blokey culture remains evident in many areas. The idea still prevails for many that it’s a sign of weakness to ask for help when struggling to mentally cope with circumstances outside our Whethercontrol.
Health, safety and wellbeing issues are all important topics to focus on during your toolbox meetings.
Several organisations are doing great work in this area to support the construction sector to address these matters and show it is OK to not be OK. In the toolbox space, we need a culture that reminds us to
Health & 2022challengesSafetyin
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I believe it is not a sign of weakness to ask for help. Whether you're asking a colleague, friend or professional adviser, it’s a sign of wisdom and strength. Giving your team and yourself permission to acknowledge that the current environment has impacted our sense of wellness and wellbeing needs to be front and centre of these discussions.
17CODEWORDS
Asking for help is a sign of strength
SITE S CARPENTRY C ROOFING R ALL A BRICK & BLOCK LAYING BB FOUNDATIONS F PLEXTERNALASTERING EP DESIGN
has several documents available to download to help start these conversations: • Starting the conversation about mental health.
QuizCodewords
• Mental health when working from home for PCBUs.
3. Where can you find resources to assist in starting these conversations? a) Worksafe b) Mates in Construction c) Many industry partners d) All the above Answers:1.e2..a3..d ADD TO
• Improving Work-Related Health: Mentally Healthy Work.
This article is relevant to these classes:
2. Is it a sign of weakness to ask for help? Never b) Sometimes c) Only in front of your workmates
partners also provide space for these key messages to be delivered to you and your team. Taking these steps is not, for want of a better term, ‘woke’. Case studies show that a focus on health and wellbeing from an employer or PCBU leads to lower injury rates and, therefore, less lost productivity as a result. For employees, knowing that their wellbeing matters to the business makes a difference to how they approach their roles and those in a leadership
• Resources for maintaining mentally healthy work during COVID-19. The industry has also been very proactive with the MATES in Construction programme, both here and in Australia. Taking responsibility for our industry’s needs strongly signals that this does matter. Again, some excellent resources are available that allow you to start a direct conversation, which to many is
18 CODEWORDS
look out for our mates as well as our families, at work and in the community. Sources to help start the conversation Many sector associations provide resources to their members to help manage this critical element of our WorkSafeworkplace.(www.worksafe.govt.nz)
1. What present-day issues can have an impact on our mental wellbeing?
Theposition.keymessage
yourUseCodewordsThisACTIVITYLBPLOGarticleisfromIssue107.theITMApptologactivitytoday.
a) Staff shortages b) Isolations c) Cost rises d) Product shortages and transit delays e) All the above
to be remembered is that it’s not a sign of weakness to ask for help. It is, in fact, a sign of wisdom. Help is available - you only have to put your hand up and ask. by Brian Miller Chairman, Master Brick and Blocklayers NZ D
Manychallenging.industry
a)
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23>>CONTINUEBUSINESSADVICE
Instead, set things up right: Create a brief "how we work" guide. It serves as a conversation starter on what clients can realistically expect.
The guide sets your standards from the outset and is something you can go through with every new client. Include things like:
• When and how they can expect updates. Is it site photos, videos, in-person walk-throughs?
You did everything you could to get it right. You hustled to find materials. Answered their calls after hours and agreed to meet them on-site whenever they had concerns.
• When and how they can contact you (e.g. you'll reply ASAP but only during work hours).
• When milestone meetings will be (these should be in person for bigger jobs).
5 tips for smooth sailing through client communication
#1. Invest in your onboarding (and win back your time) Often we are too close to our work and assume that the client knows more than they do. Many clients have no idea what goes into a job, so they often come to you with queries as the job progresses.
Business Coach Daniel Fitzpatrick shares the soft skills you need to ensure your customers are thrilled with the end result, pay on time, and tell all their friends about you.
• The process clearly lays out each step, including the due dates of decisions they'll need to make.
The good news? Communication is a skill, and this means it can be learned. You can always be improving. Here are five winning strategies:
If only they knew everything you've done to ensure a quality job. So why are they complaining? Usually, the pushback is over workmanship. But in most cases, the real cause is a breakdown in Here'scommunication.what'sinteresting:
Ever found yourself at the finish line of a job, but the customer still wanted more?
If you can bring your communication up a notch - most complaints will disappear before they even begin - saving you hours of extra work and stress. The secret is that great communication is proactive from the first conversation with your customer to the final walkthrough to ensure they're happy.
• What happens if progress payments are missed (i.e. work stops).
• Tell your clients about the things you aren't charging them for. Like when you encounter a hiccup and have to spend extra time prepping the job.
• Explain things in their terms (if your mum wouldn't understand it, they probably won't either).
You'll need to test if your assumptions are correct. If they are, be the nice guy with a backbone. Tell them your company isn't the right fit for this work. Avoid the temptation to explain these signs away; you'll thank yourself later. #4. Separate yourself from the rest Most tradies aren't concentrating on delivering great communication, but it's an easy opportunity to get ahead of your competition.
• Give a final handover worthy of their investment. Take your time, walk them through, and show them all that went into the job. Any niggles can be easily squashed.
• Train your crew to be extra polite - please, thank you, excuse me. No swearing.
• Treat their home like your own. Use boot covers and dropsheets. Remove rubbish. Leave the site better than you found it. You could even put a cleaner through.
#2. Find the real issue (if they're getting too involved) What if the customer starts questioning your work? It's a familiar scenario: They've spent 2-minutes on Google or chatted to a builder mate. Now they've got some "helpful tips" for you. They think they know better when you've been in the trades your whole working life! It's perfectly natural to feel frustrated - but it won't make things Thesebetter.customers probably heard too many stories from people with leaky homes or who had a bad reno and told them all about it. You can stay in control by digging deeper: Ask them what they've heard. Uncover their main concern. Repeat back to them to make sure you understand. Then explain your process and why what they are afraid of won't happen. You'll diffuse the situation and make them feel reassured they're in safe hands.
There's no doubt about it: When potential issues crop up during the job, clear and transparent communication is a must. Be in touch early and often.
#3. Learn to say no to the clients you don't want Some customers are, of course, more trouble than they're worth. We've all been there: They didn't pay on time. They had unrealistic expectations. Maybe they even got aggressive. They complained about everything.
• A quick courtesy call to follow up after completion. Make "looking good to the customer" a team Educatemission. staff on the actual value of a customer. Show them how much it costs to acquire new customers. You'll get more effort and buy-in from them when they understand this.
• What the handover will look like. Getting your onboarding right builds trust with customers and means they aren't left in the dark about what's coming next. So you're free to work on the job without being bombarded with questions at inconvenient times.
You can easily wow and delight customers if you do a few small things right:
• Arrive on time, or if running late, text an update (81% of customers find lateness highly unprofessional. Don't get off on the wrong foot).
24
The trick is to be clear about what your ideal client looks like - so you can quickly recognise the ones you don't want. Look: It's okay to turn down work. Just because someone offers you work doesn't mean they're a good customer. Make sure you notice any red flags when you first chat with clients. Have they had problems with other tradies before you? Do they want the job done yesterday? Do they complain about their neighbours? These might be signs they're difficult to deal with.
ADVICEBUSINESS
Need a chat? 0800 111 315 or free text 5353 / www.mates.net.nz
Ultimately: Put a bit of extra effort into communication, and you'll quickly become known as the best. Expect 5-star reviews, good recommendation and bigger and better jobs with clients you enjoy working with.
a business coach for trades
construction business owners.
by
Daniel Fitzpatrick is & Find him at NextLevelTradie.co.nz Daniel Fitzpatrick Business Coach Next Level Tradie
25 ADVICEBUSINESS
That's why when tradies come to me for business advice, team performance is one of the first things we look at. Getting everyone on the same page and improving individually and as a team. You need good systems and rules for your crew, so things aren't missed. Send your team into jobs fully loaded: Use detailed job folders, set processes for the way things should be done, and quality control Havechecklists.clear standards and expectations for which your team is accountable - and rewarded for. This helps your staff take ownership (those with attitudes will either step up or step out).
#5. Build a team your customers love As your team grows, keeping consistent standards on all jobs becomes harder. Quality slips and mistakes happen. Still, it's your reputation on the line, and you're the one explaining it to the customer.
Getting these operating systems right means you can be away from site without worrying about what is going on. Keep tabs on the right things - then you or your foreman can intervene early if issues crop up.
With these things in place, you can deal with problems before the client sees them: less re-work and complaints and no squabbles over the bill.
MATES HELPING MATES
Want to bring your team up to a professional level while you charge the premium prices you deserve? Book a free session with me now: www.nextleveltradie.co.nz/nextstep
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26PRODUCTKNOWLEDGE
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MULTI-TOOL ACCESSORIES Prices valid August 1st - September 11th, 2022 or while stocks last Rapid Wood 6-Piece Blade Set •#B6RWKIncludes three each of 32mm and 63mm Rapid wood blades • Suitable for wood, hardwood, plastic and more • Dual toothed for extremely fast cutting in wood and plastic • Universal open-back 8-Piece Accessory Kit •#B8PRO+2Aselection of eight popular wood and metal blades for all general cutting • Universal shank • Convenient storage case 4-Piece Blade Set •#ST4MAKBi-metal blades 32mm and 44mm • Rapid wood blades 32mm and 63mm • Starlock fitting Sanding Kit •#BS93KIT93mmbacking pad • 10 x 60, 80 and 120 grit sanding sheets • Hook and loop backing Flush Box Cutter •#HBC95Easycut outs for socket and switch boxes in plasterboard • Precise cuts even in confined spaces • 60mm x 95mm 4-Piece Blade Set •#B4MAK+1Aselection of four popular wood and metal blades for all general cutting • Universal shank BONUS: 1 extra free blade BONUS: 2 extra free blades $85EXCLGST$89EXCLGST$35EXCLGST $49EXCLGST $89EXCLGST$39EXCLGST Nail$59EXCLGSTBuster Extreme – 3 Pack •#044BMT3Titanium coated bi-metal blade • For timber with nails, alloy metal, screws and general purpose use Spend over $300 combined on any products on this page and get a free pair of ITM Hardman socks* *Strictly while stocks last. Limit of one pair per customer. SOCKSHARDMANITM FREE!WITHPURCHASE
Supercars return to Pukekohe
"is going to be epic"
28 MOTORSPORT
"The way Kiwi fans get behind the local drivers at home is absolutely incredible; it's an experience you never forget."
"Every time a Kiwi went out, they went to the top of the leader board, and the crowds response was so loud you could hear it above the roar of the engines. It's one of the coolest racing experiences I've ever been part of." Shane grew up a stones' throw from Pukekohe racetrack but doesn't consider there is any hometown track advantage in a practical sense, "but there is a huge emotional advantage."
On top in 2021 and the current leader in this year's series, Shane reckons the atmosphere at past events at Pukekohe ranks among the most memorable experiences of his life in motorsport.
The roaring crowd "Trans Tasman rivalry? It doesn't happen in Australia, but it's really noticeable in New Zealand. I remember one of the best racing experiences I've ever had was at Pukekohe in 2018 when all five Supercar Kiwi drivers made the top 10 shoot out.
After false starts in the last two years, starved Kiwi motorsports fans are elated at the return of the ITM Auckland SuperSprint to Pukekohe, none more so than Kiwi Supercars champion Shane van Gisbergen, who predicts this year's event is "going to be epic".
"We've always punched well above our weight, and it's getting better all the time. There's a huge wave of new talent coming through, and I look up to them in many ways. "Greg Murphy was the guy I looked up to when I was growing up. I had a few years of racing against him; he was someone doing really well in what I dreamed of doing as a kid. I've got a lot of work to do to catch up with his achievements. He's a long way up the road. But I'm on my way."
"Yeah, but I have developed a bit of an Ozzie twang, but once I get back in New Zealand, I'll start talking normally again. "I've missed my friends and family over the last couple of years with the COVID-19 problems. I missed having dad at the races. He's been my biggest influence, and it will be great to see him at my home track for the first time in three years.
29 MOTORSPORT
Always a roller coaster
The one to beat Being the top driver in the Supercars Championship, Shane shrugs off the pressure of being the one everyone wants to beat. "I don't have expectations and don't really feel any pressure, and I don't ever go racing with expectations. There are 24 guys in the series, and they all go pretty good. I just go out and do the best I can. And whatever happens, happens. "There are quite a few guys this year who can win. That's the best thing about our series; you never know who will shine when you turn up, and that's what makes it exciting. "There are quite a few guys who are consistent, then suddenly you get someone out of the blue who randomly steps up when you don't expect it. That's what makes it tough."
"I have raced on that track just as much as everyone else. But being on home soil is a real advantage. Having my friends and family around me and the hometown support, it's a pretty indescribable feeling, and it really spurs you on."
"Racing is always a roller coaster, the ups and downs, and you never really know how it will go. But I vividly remember that shoot-out at Pukekohe in 2018…I'll never forget those feelings. I'm so looking forward to that feeling again. It's going to be epic."
Taking on the world "I've always been a proud fan of what Kiwis are achieving on the world stage. We're such a small country with a smallish motorsport culture, yet we do amazing things overseas.
"I've been based in Australia for quite a while now, and many people there think I'm Australian. But I soon put them right.
When it comes to Laminated timber, few can match the quality of Prolam. That’s why we are the proud manufacturer of New Zealand’s leading structural timber product. Building Pergolas using Prolam is made easy with straightness of product, premium quality & span tables for design. PL8 & PL12 Structural grades readily available, CCA H3.2 & H5 Treatment for exterior use Increased Spanning Increased Stability Asesthetically Pleasing Renewable Resource Codemarked Certified H5 Po Prolam Pergolas Scan to find out more https://bit.ly/3xyQtG0 Available at your local ITM store. Talk to your sales rep for more info.
Are you responsible if anything happens to the scaffolding you’ve hired?
Would it surprise you that hire contracts for scaffolding commonly require the builder to accept full responsibility for its loss, theft or damage?
How can you comply with this requirement?
31INSURANCE
If you have your own material damage or mobile assets policy covering your contents, tools and equipment, that policy will also commonly include cover for hired items. In both cases, the policy limits must be sufficient to cover the scaffolding replacement if a claim is made.
General/public liability policies include cover for property in your care, custody or control, but only if you would be legally liable for its loss or damage anyway. You’re not covered for any additional “contractual liability” contained in the hireage contract. For example, if your actions damaged the scaffolding, you’d be liable in law, and your liability insurance should cover it. But if it were damaged in an earthquake, you wouldn’t be legally liable, so your liability insurance wouldn’t cover it, even though you had contractually agreed to be responsible for loss or damage “however caused”. by Ben Rickard Trade Insurance Expert at Builtin
The information presented in this article is general and not intended to be financial advice for individual situations. It would be best to speak to an expert about your specific circumstances and needs.
Shouldn’t my liability insurance cover this?
Within most contract works insurance policies, there’s an optional extension to add cover for hired or borrowed equipment, including scaffolding. Being optional, you need to ask for it, and it will come with an additional premium.
In a Nutshell
If you’re hiring scaffolding, make sure you know what the terms and conditions of the agreement are and if you’re responsible for insuring it. .
It may even require you to insure the scaffolding during the hire period. So, if you haven’t taken cover out via the hirer, you’ll need to arrange your own insurance while it’s in your care. Here’s an example: The Hirer agrees to accept full responsibility for the safekeeping of the Equipment and indemnify the Company for all loss, theft or damage to the Equipment, however caused, whether or not such loss, theft or damage is caused by any negligence, failure or omission of the Hirer. The Hirer agrees to insure the Equipment against loss and damage during the hire period, and provide evidence of such insurance to the Company upon request.
Interior bbi–SolutionsLining have been supplying quality hardwood decking and plywood to the New Zealand market for many years. We supply quality interior solutions including bbi RedLine Poplar Core, RedLine Premium Hardwood Core, BlondeLine Birch Poplar Core, BlondeLine Plus Birch UV Coated Poplar Core. bbi is passionate about communities and sustainability and only imports ethically sourced products. To discuss the best options for your project, contact your ITM Trade Account Manager. Endless possibilities. 0800 224 759 / sales@bbi.net.nz www.bbi.net.nz
Interior linings
Big things on the way for bbi
New products and a purpose-built warehouse set the plywood and timber supplier up for significant growth in the second half of 2022. A new kiln will also be installed to reduce the drying capacity bottleneck. More drying capacity will mean an extra 25 containers of product can be treated per month. The plan is to have the kiln up and running by late August. So, a good stock of treated product should be rolling out to ITM stores by early OnSeptember.topofthis, bbi will be landing H3.2 MCA treated stock direct from Chile. The main product lines are H3.2 MCA treated 18mm CD F8 and 19mm CD F11 T&G. The colour of the MCA treatment is brown rather than green, so each pack will have MCA stencilled on it, and the sheets are stamped on the back for easy identification. Contact your local ITM for a full range of bbi products or visit www.bbi.net.nz.
Anyone who has visited the bbi site recently will have seen how tight the constraints are on room for devanning containers and loading trucks. The new site will allow landing and devanning up to five times the number of containers while pulling orders and loading trucks simultaneously. Treatment capacity increased The new bbi site also brings the treatment partner closer, reducing turnaround times on treatment loads.
Interior lining solutions bbi has been working on solutions for interior linings and has several products that can now be used to give a beautiful, economical finish with character.
33NEWPRDUCTS
The interior linings are available in both light and dark finishes in economical poplar core or premium hardwood cores. bbi also offer BlondeLine Birch in the Plus range with a matt UV coating for easy Thesefinishing.products can be finished with paint, oil, polyurethane or, in some cases, left natural and are suitable for walls and ceilings. New site bbi is currently in the final stages of finishing a new purpose-built 6500m2 warehouse in Hastings.
Construction is well underway on the new bbi site in Hastings
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