ITnation Guide Banking Solutions – Janvier 2009

2009

LE GUIDE

BANKING SOLUTIONS AU LUXEMBOURG

t LES WORKSHOPS ITBANKER t LES ENTREPRISES SPÉCIALISÉES t L'ANNUAIRE DES PRESTATAIRES

Guide réalisé par le service commercial d’

-

Juillet 2008

Septembre 2008

Octobre 2008

Décembre 2008

Télécom

Fund Industry

Business Intelligence

ECM & Storage

Janvier 2009

Mars-avril 2009

Mai-juin 2009

Banking Solutions

Consultance et Développement

Infrastructure : sécurité, télécom et stockage

Juillet-août 2009

Outsourcing et Resourcing

GUIDE ANNUEL

Septembre-octobre 2009

Novembre-décembre 2009

Applications d'entreprise : CRM, ERP et ECM

Finance : banque et fonds d'investissement

Janvier-février 2010

Stratégie : BI et BPM

Retrouvez les Guides ITnews en supplément de chaque magazine CONTACT: Géraldine BARBAUT geraldine.barbaut@itnews.lu Tél. : +352 26 10 86 26

WORKSHOPS ITBANKER

Agility Orbium CallataĂż&Wouters and SAP Security IBM & Skillteam SEPA : PSD and Exceptions & Investigations Ineum Consulting Skillteam Business Process Outsourcing - B-Source Saas - Clearstream Services Customer Centricity Avaloq New Access Regulation & Risk FRSGlobal

FICHES ENTREPRISE

Photography Raoul Somers - www.raoulsomers.lu / Layout - 1JSBOIB FU 1FUJUT 1PJTTPOT 3PVHFT itnews@piranha.lu

Contact : GĂŠraldine Barbaut - $IFG EF QSPKFU & NBJM geraldine.barbaut@itnews.lu - TĂŠl. : +352 26 10 86 26

est un service

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SOMMAIRE 4 5 6 8 9 10 12 13 15 16

Avaloq

18

Business Software Consulting

20

CallataĂż&Wouters

22

Clearstream Services

24

Deloitte

26

ERI Bancaire

28

FRS Global

30

IBM

32

Ineum Consulting

34

KPMG

36

New Access

38

Orbium

40

PricewaterhouseCoopers

42

Siemens IT Solutions and Services

44

Temenos

46

Annuaire des entreprises

48

TIME-TO-MARKET AND AGILITY

What is thinkable is also possible "HJMJUZ JT iUIF BCJMJUZ UP NPWF RVJDLMZ BOE FBTJMZw BOE þFYJCJMJUZ JT iUIF BCJMJUZ UP DIBOHF BEBQU UP TVJU OFX DPOEJUJPOT TJUVBUJPOT PS DJSDVNTUBODFTw "QQMJFE UP UIF ýOBODJBM TFDUPS UIFTF UXP DPODFQUT JNQMZ UIBU iDIBOHFw BOE UIF iXBZ UP IBOEMF JUw BSF BU UIF IFBSU PG UIF DPODFSOT PG UPEBZ T DPNQBOJFT BOE NPTU QBSUJDVMBSMZ PG CBOLT In that respect, two different approaches can be taken towards change : t SFBDUJWF USZJOH UP BEBQU BT CFTU

POF DBO UP UIF FYUFSOBM DIBOHFT GPSDFE VQPO UIF ýOBODJBM JOTUJUVUJPO CZ UIF TVSSPVOEJOH FOWJSPONFOU *5 JT GSFRVFOUMZ TFFO BT B OFDFTTBSZ FWJM BOE UIF CBOL T TUSBUFHZ XJMM PGUFO CF UP BEPQU B QVSFMZ DPTU DFOUSJD CFIBWJPVS t QSPBDUJWF NFBOJOH UIBU ýOBODJBM

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0O UPQ PG UIBU UIF SFHVMBUPSZ FOWJSPONFOU IBT BMTP CFFO FOGPSDFE JO SFDFOU ZFBST XJUI SFHVMBUJPOT MJLF #BTFM ** *'34 BOE .J'*% (JWFO XIBU IBT IBQQFOFE UP UIF ýOBODJBM NBSLFUT BU UIF FOE PG JU JT WFSZ MJLFMZ UIBU UIJT USFOE JT HPJOH UP DPOUJOVF "MM UIFTF PGUFO NBOEBUPSZ DIBOHFT HFOFSBUF FYUSB CVSEFO GPS B CBOL T *5 EFQBSUNFOU FTQFDJBMMZ UIPTF XJUI in-house developments or older BQQMJDBUJPOT UIBU BSF OPU FWPMWJOH GBTU FOPVHI BOE XIJDI BSF JO UIF %FDMJOF QIBTF PG UIFJS MJGFDZDMF 'JOBMMZ UIF NBKPS USFOE PG NFSHFST BDRVJTJUJPOT JO BO FWFS NPSF HMPCBMJTFE NBSLFU SFRVJSFT BHJMJUZ GSPN IT departments to adapt and conTPMJEBUF UIFJS EJGGFSFOU TZTUFNT 5IJT USFOE IBT BDDFMFSBUFE EVSJOH UIFTF QBTU NPOUIT PG ýOBODJBM DSJTJT "MM CBOLT XIBUFWFS UIFJS TJ[F IBWF UP BEBQU UP UIFTF DIBOHFT XIFUIFS UIFZ MJLF JU PS OPU *U JT TJNQMZ B NBUUFS PG TVSWJWBM BOE OPUIJOH FMTF CVU B %BSXJOJBO QSPDFTT 5IFSFGPSF UP SFNBJO PO UIF DPNQFUJUJWF FEHF PG UIF NBSLFU ýOBODJBM JOTUJUVUJPOT IBWF UP JOUFHSBUF UIFTF FYUFSOBM FWPMVUJPOT JOUP UIFJS PXO TUSBUFHZ 5IBU JNQMJFT RVJDLMZ DSFBUJOH BOE QSPWJEJOH OFX QSPEVDUT PS TFSWJDFT UP UIF NBSLFU SBQJEMZ PQFOJOH CSBODIFT UP BEESFTT OFX DMJFOUT TFUUJOH VQ *5 PS PQFSBUJPOBM IVCT CBDL PGýDF DFOUSBMJTBUJPO QBZNFOU IVCT FUD "WBMPR BT B TPGUXBSF QSPWJEFS QVUT FWFSZ FGGPSU JOUP TVQQPSUJOH UIJT iQSPBDUJWFw BUUJUVEF UPXBSET DIBOHF TP

BT UP FOBCMF GJOBODJBM JOTUJUVUJPOT UP UBLF BEWBOUBHF PG UIPTF NBSLFU PQQPSUVOJUJFT &WFSZUIJOH JO "WBMPR T TUSBUFHZ GSPN JUT SFMFBTF DZDMF UP JUT TPGUXBSF BSDIJUFDUVSF GPDVTFT PO JOOPWBUJPO BOE UIF BCJMJUZ UP CF þFYJCMF BOE FYFDVUF GBTU 4PNF DPODSFUF FYBNQMFT BSF B UIF GVMMZ JOUFHSBUFE TPGUXBSF BSDIJUFDUVSF BWPJEJOH EBUB SFEVOEBODZ SFQMJDBUJPO PS JOUFSGBDF NBJOUFOBODF C UIF PQFO JOUFSGBDF DPODFQU QSPWJEJOH BO FBTZ BOE TUBOEBSEJTFE XBZ PG DPOOFDUJOH UIJSE QBSUZ TZTUFNT UP UIF "WBMPR #BOLJOH 4ZTUFN F H IFBERVBSUFS UPPMT PS TQFDJýD SFQPSUJOH FOHJOFT D GVMMZ QBSBNFUFSJTBCMF XPSLþPXT GSPN GSPOU UP CBDL PGýDF JODMVEJOH BDDPVOUJOH

E EFDJTJPO SVMFT GPS XPSLþPXT DPTU GFFT FUD F UIF PQFO PCKFDU NPEFMMJOH FOHJOF UIBU BMMPXT UIF DSFBUJPO PG OFX BOE DPNQMFY ýOBODJBM JOTUSVments ; and much more.

'VSUIFSNPSF JO PSEFS GPS CBOLT UP SBQJEMZ UBLF BEWBOUBHF PG UIJT GMFYJCJMJUZ "WBMPR QSPWJEFT B QSF QBSBNFUFSJTFE WFSTJPO PG JUT TPGUXBSF UIF .PEFM #BOL FOBCMJOH B GBTU JNQMFNFOUBUJPO QSPKFDU $IBOHFT adaptations and improvements are QPTTJCMF BGUFSXBSET BOE DBO CF NBEF CZ UIF CBOL JUTFMG BDDPSEJOH UP TQFDJýD OFFET 5IFSFCZ UIF CBOLT DBO RVJDLMZ EFDJEF PO BOE JNQMFNFOU OFX TUSBUFHJFT XJUIPVU CFJOH EFQFOEFOU PO UIF TPGUXBSF QSPWJEFS 5IF SFTVMU JT B TIPSUFS UJNF UP NBSLFU

TIME-TO-MARKET AND AGILITY

Leveraging existing strengths *O BO FWFS DIBOHJOH FDPOPNJD FOWJSPONFOU DPNQBOJFT OFFE UP CF FOEPXFE XJUI UIF CFTU UPPMT BOE NFUIPEPMPHJFT UP BMMPX UIF GBTUFTU UJNF UP NBSLFU BOE TPGUXBSF þFYJCJMJUZ The wealth management process is moving at a rapid pace to incorporate new products, processes, regulatory requirements and to address ever-changing customer demands. Service providers need to be able to respond quickly to business changes whilst leveraging application infrastructure to address new business requirements.

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ýDF DPSF CBOLJOH TPMVUJPO GSPN $BMMBUBã 8PVUFST XIJDI JODMVEFT QSF DPOGJHVSFE NPEVMFT UP FOBCMF B GBTU MPX SJTL JNQMFNFOUBUJPO %FTJHOFE XJUI PQFO BSDIJUFDUVSF UIF QMBUGPSN PGGFST UIF BCJMJUZ UP JOUFHSBUF XJUI UIJSE QBSUZ TPMVUJPOT BEEJOH B CSPBE SBOHF PG GFBUVSFT BOE GVODUJPOBMJUJFT $PNQMFUFMZ QSF DPOýHVSFE BOE FBTZ UP JNQMFNFOU UIJT QPXFSGVM TPMVUJPO DBO TVQQPSU B XJEF SBOHF PG DMJFOU QSFGFS FODFT BOE JOWFTUNFOU DIPJDFT

%VF UP UIF FNCFEEFE 4"1 BOBMZUJDBM DBQBCJMJUJFT JO 5IBMFS CBOLT BOE XFBMUI NBOBHFST CFOFýU GSPN UIF BEWBOUBHFT PG B SPCVTU BOE BHJMF TPMVUJPO CBDLFE VQ CZ UIF MFBO BOBMZUJDBM CBDLCPOF PG 4"1 4PQIJTUJDBUFE BOBMZUJDT DBO CF EFQMPZFE UP MFWFSBHF UIF PQQPSUVOJUJFT QSFTFOUFE CZ UBSHFUFE DMJFOUT UP FYQMPSF QSPTQFDUT GPS DSPTT TFMMJOH BOE GFF CBTFE personalized advice. #BOLT XIP DPNQSFIFOTJWFMZ VOEFS TUBOE UIFJS DMJFOUT XJMM CF BCMF UP MFWFSBHF FYJTUJOH TUSFOHUIT UP USBOTGPSN BOE BEBQU UIFJS TFSWJDF EFMJWFSZ BOE UFDIOPMPHZ UP DBUFS FGGFDUJWFMZ UP DMJFOU OFFET JO UIFJS UBSHFU HSPXUI NBSLFUT 5FDIOPMPHZ JT XJUIPVU EPVCU BO JNQPSUBOU FOBCMFS JO EFMJWFSJOH FGýDJFOU BDUJPOBCMF BEWJDF GPS 8FBMUI .BOBHFST CVU JU JT POMZ B TVQQPSUJOH UPPM JO UIF DMJFOU UP BEWJTPS SFMBUJPOTIJQ XIJDI QMBZT B LFZ SPMF JO NBOBHJOH UIF CBOL T DVTUPNFST

5

SECURITY

Managing threats, reducing fraud and maintaining client trust $PNQMFY JOEVTUSZ SFHVMBUJPOT BOE UISFBUT UP SFWFOVF SFQV UBUJPO BOE PQFSBUJPOT IBWF DPOWFSHFE UP NBLF TFDVSJUZ BOE GSBVE DIJFG DPODFSOT GPS ýOBODJBM DPNQBOJFT "U UIF TBNF UJNF NBOZ ýOBODJBM JOTUJUVUJPOT BSF JOUFHSBUJOH XJUI QBSU OFST BOE FOBCMJOH JOUFSBDUJWF DVTUPNFS TFSWJDFT UP TVQQPSU BHHSFTTJWF HSPXUI JO UPEBZ T DPNQFUJUJWF CVTJOFTT DMJNBUF New business and technology initiatives carry inherent IT risk and must be balanced with the ongoing need to preserve trust and protect reputation. Only a robust IT security program enables banks and financial markets organizations to extend services securely. To be successful, security management should be part of a broader model of managing operational risk and fraud without adversely impacting business processes or customer services.

FOU TJH OJýDBOU SJTL JO UFSNT PG MJBCJMJUZ cost and impact on reputation.

Laurent Busser, Head of e-Business and Swift developments, SkillTeam Luxembourg

:PV NBZ BMSFBEZ CF SFQMBDJOH PCTPMFUF TFDVSJUZ TPMVUJPOT BOE PS MBZFSJOH PO BEEJUJPOBM TFDVSJUZ JO XIBU TFFNT MJLF B OFWFS FOEJOH DZDMF #VU FWFO XIFO ZPV PQFSBUF XJUI XFMM EFýOFE CVTJOFTT TUSBUFHJFT ZPVS TFDVSJUZ NBZ DPOTJTU QSJNBSJMZ PG FOEQPJOU TPMVUJPOT UIBU MBDL JOUFHSBUJPO 8JUI ýOJUF TFDVSJUZ EPMMBST ZPV NBZ XPOEFS XIFSF UP JOWFTU OFYU IPX UP QSJPSJUJ[F TFDVSJUZ SFRVJSFNFOUT BDDPSEJOH UP CFTU QSBDUJDFT BOE IPX UP MFWFSBHF QBTU TFDVSJUZ JOWFTUNFOUT

"T POF PG UIF FBSMJFTU BEPQUFST PG *5 TFDVSJUZ UFDIOPMPHZ UIF GJOBODJBM TFDUPS GBS PVUQBDFT NBOZ PUIFS JOEVTUSJFT JO OFUXPSL BOE JOGPSNBUJPO QSPUFDUJPO &WFO TP UIF HSPXJOH DPNQMFY JUZ PG UIF *5 FOWJSPONFOU BOE UIF TVCTFRVFOU JODSFBTF JO TFDVSJUZ QPJOU QSPEVDUT IBWF NBEF JU EJGýDVMU UP JOUFHSBUF B IPMJTUJD TFDVSJUZ TUSBUFHZ XJUI PWFSBMM CVTJOFTT QMBOOJOH "MM UIF XIJMF TFDVSJUZ UISFBUT BSF FWPMWJOH WVMOFSBCJMJUJFT BSF JODSFBTJOH SBQJEMZ BOE EBUB MFBLBHF DPOUJOVFT UP QSFT-

.PSF UIBO FWFS ZPV NBZ SFDPHOJ[F the need to optimize security investNFOUT CZ UBLJOH B NPSF IPMJTUJD WJFX PG UISFBU NJUJHBUJPO BOE EFWFMPQJOH FGGFDUJWF QPMJDJFT VTJOH DPNNPOMZ BWBJMBCMF UPPM TFUT 'JOBODJBM FYFDVUJWFT DIJFG JOGPSNBUJPO TFDVSJUZ PGýDFST BOE *5 TUBGG VOEFSTUBOE UIF IJHI TUBLFT PG TFDVSJUZ CVU UIFZ PGUFO MBDL UIF SFBM UJNF NFUSJDT BOE PQFSBUJPOBM SFQPSUJOH UP TVQQPSU TFDVSJUZ BU the same level as other IT initiatives. %FTQJUF TVDI DIBMMFOHFT TVDDFTT GVM

6

BOE QSPUFDUFE ýOBODJBM JOTUJUVUJPOT DPOUJOVF UP GPDVT PO TFDVSF *5 FGGPSUT UIBU IFMQ EJGGFSFOUJBUF UIF CVTJOFTT BDDFM FSBUF UISFBU NBOBHFNFOU BOE NFFU HPWFSONFOU JOEVTUSZ BOE CVTJOFTT QBSUOFS DPNQMJBODF SFRVJSFments.

TRUSTED SECURITY ADVISER "T BO JOEVTUSZ MFBEJOH *5 JOUFHSBUPS BOE QBSUOFS UP HMPCBM PSHBOJ[BUJPOT *#. JT BO FTUBCMJTIFE UFDIOPMPHZ BEWJTFS UP CBOLT BOE ýOBODJBM JOTUJUVUJPOT BOE JT BCMF UP CSJOH TVQFSJPS TFDVSJUZ UPPMT UP UIF ýOBODJBM JOEVTUSZ *#. UBLFT UISFBUT TFSJPVTMZ BOE JU has the research to prove it.

Pierre NoĂŤl, WW Security & Risk Management chez IBM Corp.

7

SEPA : PSD AND EXCEPTIONS & INVESTIGATIONS

Driving benefits from PSD and SEPA 14% 1BZNFOU 4FSWJDFT %JSFDUJWF PS UIF &VSPQFBO EJSFDUJWF PO 1BZNFOU TFSWJDFT GSPN /PWFNCFS $&

MBZT UIF OFDFTTBSZ MFHBM GPVOEBUJPOT UP DSFBUF B USVMZ VOJRVF QBZNFOUT NBSLFU JO &VSPQF 5IF EJSFDUJWF JT B EFDJTJWF TUFQ JO UIF JNQMFNFOUBUJPO PG 4&1" 4JOHMF &VSP 1BZNFOUT "SFB

The European Member States and the European Economic Area (Liechtenstein, Norway and Iceland) will have to transpose the directive in their national legal framework before November 1, 2009.

In Luxembourg, the Minister of Finance supervises the transposition of PSD into national law, under the eye of the European Commission, and brings together the actors that are concerned by the law.

5IF EJSFDUJWF JT B MFHBM TVQQPSU GPS 4&1" BOE JODMVEFT B SFHVMBUPSZ PCKFDUJWF XJUI BO JODFOUJWF UP JNQSPWF USBOTparency and increase the competition

Jean Diederich, Senior Manager chez INEUM Consulting

CFUXFFO BDUPST XIJMF BMTP FOIBODJOH UIF QSPUFDUJPO PG DPOTVNFST 'SPN B QSBDUJDBM QPJOU PG WJFX 14% SFBDIFT BMM UIF USBOTBDUJPOT CFUXFFO UIF CBOL BOE UIF DMJFOU UIF CBTJD UFSNT BOE DPOEJUJPOT UIF DZDMF PG FYFDVUJPO UIF PCMJHBUJPO UP USBOTNJU TPNF JOGPSmation, the compensations and the VOBVUIPSJ[FE QBZNFOUT "MTP UIF EJSFDUJWF EFýOFT TUSJDU SVMFT TVDI BT UIF MJTU PG JOGPSNBUJPO UIBU TIPVME CF TFOU UP UIF DMJFOUT XIFO B OFX DPOUSBDU PG QBZNFOUT DPNFT JOUP QMBZ BOE UIF JOGPSNBUJPO UIBU NVTU CF TFOU CFGPSF EVSJOH BOE BGUFS UIF QBZNFOU process.

5IF PCKFDUJWF PG 14% JT UP QSPUFDU UIF DPOTVNFS UISPVHI UIF SFMFBTF PG JOGPSNBUJPO BOE DPOEJUJPOT PO UIF QBZNFOU TFSWJDFT QSPWJEFS 5JUMF *** BOE UISPVHI EFýOJOH SJHIUT BOE EVUJFT CFUXFFO UIF DMJFOU BOE UIF TFSWJDFT QSPWJEFS 5JUMF *7 XIJDI BSF BMTP QBSUMZ BQQMJDBCMF UP QSPGFTsionals. Contrary to numerous other EJSFDUJWFT UIBU BSF MJNJUFE UP HSFBU principles, PSD provides technical and operational payment service EFUBJMT 5IF EJSFDUJWF BMTP QSFTDSJCFT the necessary service levels upon QBZNFOU BOE UIF BMMPXFE UJNF GPS TFSWJDF FYFDVUJPO BOE EFDMBSFT XIP JT SFTQPOTJCMF GPS GBVMUT

SEPA : PSD AND EXCEPTIONS & INVESTIGATIONS

SEPA : PSD and Exceptions & Investigations *OEVTUSZ ýHVSFT JOEJDBUF UIBU PG BMM QBZNFOUT HJWF SJTF UP BO FYDFQUJPO 8IJMF UIJT NJHIU CF TFFO MJLF B WFSZ MPX QSPQPSUJPO PG UIF PWFSBMM QBZNFOUT QSPDFTTFE JU JT JO GBDU B HSPXJOH DPTU BOE B QPJOU PG QBJO GPS BMM UIF JOEVTUSZ QMBZFST o UIF CBOLT UIF ýOBODJBM JOTUJUVUJPOT BOE UIFJS QSJWBUF PS JOTUJUVUJPOBM DVTUPNFST *U JT UIFSFGPSF DSVDJBM GPS UIF JOEVTUSZ BT B XIPMF UP BEESFTT UIJT JTTVF CZ BQQMZJOH UFDIOPMPHZ UP DPNNPO FYDFQUJPO UZQFT JO PSEFS UP SFTPMWF QBZNFOUT JOWFTUJHBUJPOT JO B GVMMZ TUBOEBSEJTFE BOE BVUPNBUFE XBZ

Today, the pressure to automate the QSPDFTT PG 1BZNFOUT &YDFQUJPOT BOE 1BZNFOUT *OWFTUJHBUJPO JT IJHIFS UIBO FWFS *OEVTUSZ SFHVMBUJPOT TVDI BT 4&1" BOE '"5' BSF GPSDJOH CBOLT UP CFDPNF NPSF FGýDJFOU BOE ýOE OFX XBZT UP NJUJHBUF SFWFOVF BUUSJUJPO "U UIF TBNF UJNF JNQSPWJOH DVTUPNFS TFSWJDF MFWFMT IBT CFDPNF B DSJUJDBM EJGGFSFOUJBUPS CFUXFFO DBTI NBOBHFNFOU PGGFSJOHT 2VJDL BOE FGGJDJFOU SFTPMVUJPO PG QSPCMFNT JT B LFZ JOGMVFODJOH GBDUPS JO CBOLT DVTUPNFS SFUFOUJPO SBUFT 'JOBODJBM *OTUJUVUJPOT BSF UIFSFGPSF BMTP MPPLJOH BU JNQMFNFOUJOH OFX POMJOF TFSWJDFT BU B MPXFS VOJU DPTU 5IJT XJMM MFBE UP IJHIFS QSPýUBCJMJUZ

Yves Quaedpeerds, Senior Business Analyst and Consultant in Finance, IBM / Skillteam Luxembourg

5IFJS DVTUPNFST BSF BMTP FBHFS UP SFEVDF UIF UVSOBSPVOE UJNF PG UIFJS QBZNFOU FORVJSJFT *U XJMM TQFFE VQ QBZNFOUT SFDPODJMJBUJPO BOE BMMPX GPS CFUUFS DPOUSPM PG QBZBCMFT BOE SFDFJWBCMFT *NQMFNFOUJOH &YDFQUJPOT BOE *OWFTUJHBUJPOT TUBOEBSET BOE QSPDFTT XJMM

BMMPX ZPV UP QFSGFDUMZ BVUPNBUF ZPVS QBZNFOUT FORVJSJFT BT JU QSPWJEFT ZPV XJUI B WFSZ TUSJDU CVTJOFTT BOE DPNNVOJDBUJPO QSPUPDPM " DMFBS EFýOJUJPO PG UIF BDUPST UIFJS SPMFT UIF DPNNVOJDBUJPO þPXT BOE FYDIBOHFE NFTTBHFT HVBSBOUFF IJHIFS 451 SBUFT XIJMF B DMFBS SVMFCPPL FOEPSTFT JOEVTUSZ QSBDUJDF BOE CFTU VTBHF Benefits of implementing E&I for banks : t 3FEVDF UIF FORVJSZ DPTUT t #FDPNF ".- DPNQMJBOU JO B TNPPUI XBZ t *NQSPWF ZPVS DVTUPNFS TFSWJDF t (SPX ZPVS CVTJOFTT XIJMF NBJOUBJOJOH ZPVS DVTUPNFS TFSWJDF MFWFM t (FOFSBUF BEEJUJPOBM SFWFOVF Benefits of implementing E&I for Clients : t (FU USBOTQBSFODZ PO QBZNFOUT FORVJSJFT t 4VQQPSU DFOUSBM BDDPVOUJOH USFBTVSZ NBOBHFNFOU t 3FEVDF UIF FORVJSZ DPTUT

9

BUSINESS PROCESS OUTSOURCING

Outsourcing as Part of the Bank’s Corporate Strategy Meet Dr Hendrik Van Gammeren, BPO expert at Swiss company B-Source

Outsourcing is very fashionable among banks at present. Why is the process slower when it comes to outsourcing their entire business processes ?

Checklist for a successful BPO : t 5IF CBOL NVTU IBWF

B TPVSDJOH TUSBUFHZ t

The BPO provider must EFNPOTUSBUF LOPXMFEHF PG UIF CBOLJOH JOEVTUSZ BOE FYQFSUJTF BOE FYQFSJFODF JO PVUTPVSDJOH

t 5IFSF NVTU CF BO FTUBCMJTIFE

DPNNVOJUZ XJUIJO UIF #10 provider. t $BOWBT B OVNCFS PG

providers and have these PGGFST FWBMVBUFE CZ BO JOEFQFOEFOU FYUFSOBM DPOTVMUBOU TQFDJBMJ[JOH JO PVUTPVSDJOH t

10

The provider should have B QSPWFO USBDL SFDPSE

0VUTPVSDJOH PG QBZNFOU USBOTBDUJPOT and securities administration is clearly WFSZ XFMM FTUBCMJTIFE CVU UIJT JT NVDI MFTT USVF PG PUIFS QSPDFTTFT TVDI BT DMJent master data administration and the MFOEJOH CVTJOFTT 5IBU DPVME CF B TJHO PG UIF JNNBUVSJUZ PG TPVSDJOH JO CBOL QSPDFTTFT $PNQBSFE XJUI UIF TJUVBUJPO JO NBOVGBDUVSJOH JOEVTUSZ WFSUJDBM JOUFHSBUJPO IBT USBEJUJPOBMMZ CFFO WFSZ IJHI BU CBOLT XJUI FYDFTTJWF OVNCFST PG IJHIMZ JOEJWJEVBM JO IPVTF TPMVUJPOT IJOEFSJOH CFOFýUT PG TDBMF GSPN CFJOH FYQMPJUFE BOE DPTUT GSPN CFJOH DVU *U JT UIFSFGPSF OP XPOEFS UIBU #VTJOFTT 1SPDFTT 0VUTPVSDJOH #10 JT QSPHSFTTJOH TMPXMZ .BOZ CBOLT BSF SFEFýOJOH UIFJS PQFSBUJPOBM CVTJOFTT NPEFMT UP ýU UIFJS HSPXUI TUSBUFHJFT 0VUTPVSDJOH EFDJTJPOT XJMM POMZ CF UBLFO PODF UIF OFDessary operational models are in place.

What are the essential requirements for banks with regards to BPO ?

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CBOL UP FOHBHF BO FYUFSOBM DPOTVMUBOU XIP DBO QSPWJEF FYQFSU TVQQPSU BOE BCPWF BMM XIP LOPXT UIF ASVMFT PG UIF TPVSDJOH HBNF What mistakes can banks make when opting for BPO ? *U JT OBÕWF UP CFMJFWF UIBU UIF PVUTPVSDJOH QSPWJEFS XJMM TPMWF BMM *5 QSPCMFNT " CBOL UIBU EPFT OPU IBWF JUT PXO *5 BOE CBDL PGýDF VOEFS DPOUSPM DBOOPU FYQFDU UIBU UIF QSPWJEFS DBO BDDPNplish miracles.

What processes can banks definitely not outsource ? .BOBHFNFOU TBMFT BOE DMJFOU GBDJOH QSPDFTTFT DBOOPU CF PVUTPVSDFE *O TIPSU FWFSZUIJOH UIBU TFUT B CBOL BQBSU GSPN JUT DPNQFUJUPST 5IFSF BSF BMTP MFHBM SFRVJSFNFOUT TVDI BT CBOLJOH BDUT BOE SFHVMBUPSZ QSPWJTJPOT JO each country that can prevent or BGGFDU PVUTPVSDJOH Is BPO an automatic cost cutter ?

No, not automatically and certainly OPU JO FWFSZ DBTF &WFO XIFSF DPTU SFEVDUJPO JT QPTTJCMF UISPVHI CFOFýUT PG TDBMF BOE TUBOEBSEJ[BUJPO DPTU SFEVDUJPO JT OPU B HJWFO 'PS FYBNQMF UIFSF BSF CBOLT UIBU PQU GPS PVUTPVSDJOH FWFO UIPVHI UIFJS DPTUT BSF BMSFBEZ MPX CFDBVTF UIFJS *5 JOGSB TUSVDUVSF BOE BQQMJDBUJPOT BSF OFBSJOH UIF FOE PG UIFJS MJGFDZDMF

Dr Hendrik Van Gammeren, BPO expert at Swiss company B-Source

When considering outsourcing is the size of the bank important ?

No, size as such is not important.

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Does the bank have to be in a community in order to reap cost benefits ?

There are only a handful of BPO providers in Switzerland. Where is the banking market going ?

/PU OFDFTTBSJMZ CVU CZ OBUVSF NBOZ communities are created around a CBOLJOH TPGUXBSF # 4PVSDF T #10 PGGFSJOH JT QPXFSFE CZ "WBMPR "T TVDI XF IBWF DSFBUFE B DPNNVOJUZ PG #10 DMJFOUT UIBU VTF UIF "WBMPR CBOLJOH QMBUGPSN # 4PVSDF JT BO "WBMPR #10 QBSUOFS BOE BMTP IBT B QBSUOFSTIJQ XJUI UIF $PNQFUFODF $FOUFS 4PVSDJOH PG UIF 6OJWFSTJUZ PG 4U (BMMFO

8F TFF UIF NBSLFU USFOEJOH UPXBSE B TNBMM OVNCFS PG TUBOEBSE QBDLBHFT UBJMPSFE UP QBSUJDVMBS TFHNFOUT JO UIF CBOLJOH JOEVTUSZ *U JT DSVDJBM to develop diverse communities to UBLF BEWBOUBHF PG UIFTF QBDLBHFT "T TUBOEBSEJ[BUJPO BOE USBOTQBSFODZ JNQSPWF UIF NBSLFU HSPXT NPSF NBUVSF QSJDFT GBMM BMMPXJOH NPSF competition in the industry.

11

SAAS

Clearstream Services, une plate-forme bancaire complète à votre service *M Z B QMVT E VO BO FO BOOPOÎBOU MB DS�BUJPO E VOF QMBUFGPSNF CBODBJSF JOU�HS�F $MFBSTUSFBN 4FSWJDFT B �U� MB QSFNJÒSF TPDJ�U� EF MB QMBDF EF -VYFNCPVSH Ë QSPQPTFS VOF TPMVUJPO GPODUJPOOFMMF HMPCBMF TPVT GPSNF E VO TFSWJDF Dès son avènement, cette solution visait à offrir un service avec une couverture fonctionnelle aussi large et flexible que possible et reposant sur les ressources, les compÊtences IT et l’expÊrience d’un acteur majeur de la place bancaire Luxembourgeoise. Cette approche permettait au banquier de se concentrer sur son core business sans devoir s’inquiÊter des aspects IT intÊgralement pris en charge par des partenaires leaders dans leurs domaines et disposant du statut de PSF requis par la CSSF.

%FQVJT MPST BV DPOUBDU EF EJGG�SFOUT prospects et clients, cette solution B DPOTJE�SBCMFNFOU �WPMV� &MMF se compose de tous les ÊlÊments O�DFTTBJSFT BVY BDUJWJU�T E VOF CBORVF BWFD QPVS MB QBSUJF CBDL PGýDF MF QSPHJDJFM 5IBMFS 8FBMUI .BOBHFNFOU EF $BMMBUBã 8PVUFST MB TPMVUJPO 5SJQMF " EF 0EZTTFZ QPVS MFT BTQFDUT GSPOU PGýDF EF N�NF RVF 'JOBODJBM "OBMZUJDT EF '34 QPVS MB H�O�SBUJPO EV SFQPSUJOH M�HBM " DFDJ T BKPVUFOU la suite K+ de Thomson Reuters pour MB HFTUJPO EF USBOTBDUJPOT FU EF SJTRVFT EF N�NF RVF MB TVJUF DBNBTM E *OGPSNBUJPO .PTBJD QPVS MB HFTUJPO des  corporate actions .

OpĂŠrationnellement, les partenaires BTTVSFOU FOTFNCMF MB HFTUJPO MB maintenance et le support de tous MFT NPEVMFT GPODUJPOOFMT EJTQPOJCMFT MB NJTF Ă‹ EJTQPTJUJPO FU MB HFTUJPO EF M JOGSBTUSVDUVSF UFDIOJRVF *5 MFT CBDL VQT EF NĂ?NF RVF MF %31 12

&O QMVT EF TB ĂžFYJCJMJUĂ? VO BWBOUBHF JNQPSUBOU EV TFSWJDF PGGFSU SĂ?TJEF EBOT MF GBJU RVF TPO DPĂ&#x;U E VUJMJTBtion est liĂŠ au volume d’activitĂŠ de MB CBORVF -F NBOBHFNFOU QFVU EPOD Ă‹ M BWBODF DPOOBĂ”USF MFT GSBJT EF GPODUJPOOFNFOU EF TPO JOGPSNBUJRVF FO GPODUJPO EF TFT QSĂ?WJTJPOT CVTJOFTT &O NBUJĂ’SF EF UFDIOPMPHJF MF TFSvice est transparent pour l’utilisateur. $F RVJ JNQPSUF D FTU RVF MB TPMVUJPO TPJU EJTQPOJCMF BVY IFVSFT FU TVJWBOU MFT QBSBNĂ’USFT EĂ?Ă˝OJT EBOT MF 4-" -B UFDIOPMPHJF TPVT KBDFOUF EPJU QFSNFUUSF Ă‹ MB CBORVF E Ă?WPMVFS TBOT DPOUSBJOUF -FT TZTUĂ’NFT NJT Ă‹ EJTQPTJUJPO VUJMJTFOU MFT UFDIOPMPHJFT MFT QMVT NPEFSOFT FU TPOU PQĂ?SĂ?T I TVS - FOTFNCMF EFT DPNQPTBOUT TZTUĂ’NFT FU EF UĂ?MĂ?DPNNVOJDBUJPO FTU SFEPOEBOU FU EJTUSJCVĂ? TVS des centres de calculs distants et FOUJĂ’SFNFOU TĂ?DVSJTĂ?T

% VO QPJOU EF WVF PSHBOJTBUJPOOFM M VUJMJTBUFVS SFTUF NBÔUSF EF TFT DIPJY $ FTU QPVSRVPJ JM FTU O�DFTTBJSF RV JM dispose d’une ou plusieurs personnes BZBOU BVTTJ CJFO EFT DPNQ�UFODFT CBODBJSFT RV *5 $F TPOU DFT QFSTPOOFT RVJ GPOU MF MJFO FOUSF MB CBORVF FU TFT CFTPJOT FU MFT QBSUFOBJSFT SFHSPVQ�T BVUPVS EF $MFBSTUSFBN 4FSWJDFT BTTVSBOU MB GPVSOJUVSF E VO TFSWJDF EF RVBMJU� QPVWBOU �WPMVFS FO GPODUJPO EFT FYJHFODFT EV DMJFOU /PT DMJFOUT BDUVFMT QBSUBHFOU �HBMFNFOU MFVST FYQ�SJFODFT FU QSPQPTFOU et discutent des amÊliorations ou des BEBQUBUJPOT SFMBUJWFT BV TFSWJDF PV Ë MB DPVWFSUVSF GPODUJPOOFMMF 6O 6TFST (SPVQ EFWSBJU E BJMMFVST CJFOUÙU WPJS MF KPVS BýO EF NVUVBMJTFS MFVST JE�FT FU les Êvolutions proposÊes. C’est ainsi RVF M BSDIJWBHF �MFDUSPOJRVF PV M ".- sont venus ou viendront complÊter M PGGSF JOJUJBMF

ª 1IPUPHSBQIZ 3BPVM 4PNFST

SAAS

Michel Rodriguez, Head of IT External Business of Clearstream Services

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#FMHJRVF FU MFT 1BZT #BT $JOR EFT ýMJBMFT TPOU EÏKË PQÏSBUJPOOFMMFT - FOUJUÏ EF HFTUJPO EF GPOET BMUFSOBUJGT EF $SFEJU &VSPQF #BOL 4VJTTF B ÏUÏ MB QSFNJÒSF Ë VUJMJTFS MF NPEVMF , &MMF a été suivie par Société Générale 4FDVSJUJFT 4FSWJDFT Ë 1BSJT $MFBSTUSFBN FTU M VO EFT QMVT HSBOET VUJMJTBUFVST NPOEJBVY EV SÏTFBV 48*'5 *M FTU BQQBSV USÒT SBQJEFNFOU RVF M PGGSF 4BB4 EFWBJU TF EPUFS E VOF JOUFSGBDF WFST MF NPOEF 48*'5 $ FTU EFWFOV SÏBMJUÏ FO et depuis lors plusieurs institutions ýOBODJÒSFT QSPýUFOU EF M JOGSBTUSVDUVSF 48*'5 EF $MFBSTUSFBN BV USBWFST EF TPO PGGSF 4XJGU 4FSWJDF #VSFBV 1BSNJ DFMMFT DJ PO DPNQUF /BUJYJT /&1# $PNQBHOJF EF #BORVF 1SJWÏF FU 1FUFSDBN Ë -VYFNCPVSH EF NÐNF RVF EFT VUJMJTBUFVST JOUFSOBUJPOBVY UFMT RVF 1FUFSDBN Ë #SVYFMMFT MB #BODB 3FHJPOBMF &VSPQFB 4 1 " Ë /JDF PV MB #BORVF EF %ÏQÙU FU EF

$SÏEJU EF %KJCPVUJ $FUUF TPMVUJPO JOUÏSFTTF ÏHBMFNFOU MFT BTTVSBODFT RVJ CJFOUÙU WJFOESPOU T BKPVUFS BVY DMJFOUT FYJTUBOUT &O DSÏBOU DFUUF PGGSF 4BBT FU FO MB GBJTBOU ÏWPMVFS FO GPODUJPO EFT CFTPJOT de ses clients, Clearstream Services FU TFT QBSUFOBJSFT POU QSPVWÏ RV JM FTU QPTTJCMF EF DBQJUBMJTFS TVS EFT SFTTPVSDFT MPDBMFT QPVS DSÏFS VO IVC CBODBJSF EJTQPOJCMF QPVS MFT CBORVFT TJUVÏFT BV -VYFNCPVSH DPNNF Ë M FYUÏSJFVS EF OPT GSPOUJÒSFT FO QBSGBJUF IBSNPOJF BWFD MF TPVIBJU EV HPVWFSOFNFOU MVYFNCPVSHFPJT MPSTRVhJM BWBJU DSÏÏ MB MPJ SFMBUJWF BVY 14'

13

CUSTOMER CENTRICITY

Have a holistic view of your clients… to support your strategy Three aspects about «customer centricity» must first be highlighted : "MM UIJOL JU JT B HPPE JEFB *U JT DPOTJEFSFE UP CF BO FMFNFOUBSZ QBSU PG EPJOH CVTJOFTT XFMM POF PG UIF NBKPS GBDUPST GPS TVDDFTT &WFSZCPEZ DMBJNT UIFZ BSF )BT anyone ever heard a company TBZ iXF JHOPSF UIF XJTIFT PG PVS DVTUPNFSTw PS iDVTUPNFST DPNF TFDPOEw /PCPEZ SFBMMZ JT TVSF XIBU JU JT "MUIPVHI BMM DMBJN UP BHSFF BOE QFSGPSN BDDPSEJOHMZ UIFSF JT OP DPNNPO BOE DMFBS EFýOJUJPO PG XIBU JU BDUVBMMZ NFBOT (PPHMJOH UIF UFSN i$VTUPNFS $FOUSJDJUZw SFTVMUT JO IJUT 0CWJPVTMZ UIF UPQJD JT XJEFMZ EJTcussed and opinions are many.

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PCWJPVT DPODMVTJPO TFFNT UP CF UIF BJN PG DVTUPNFS DFOUSJDJUZ JT UP NPWF UIF GPDVT GSPN TIPSU UP MPOH UFSN QSPýUBCJMJUZ )PXFWFS UIF QSPCMFN TFFNT UP MJF OPU JO UIF PCKFDUJWF XIP XPVME NJOE FOIBODFE QSPGJUBCJMJUZ CVU JO UIF JEFOUJýDBUJPO PG UIF iOFFET BOE CFIBWJPVSTw PG DVTUPNFST 5IJT SFRVJSFT B IPMJTUJD WJFX PG UIF DVTUPNFS BOE OP TZTUFN XJMM FWFS CF BCMF UP QSPWJEF UIJT WJFX XJUIPVU B DVTUPNFS T XJMMJOH OFTT GPS JO EFQUI QBSUJDJQBUJPO t $VTUPNFST OFFET EFQFOE PO UIFJS TUBUVT MJGF DZDMF NPCJMJUZ SFRVJSFNFOUT EJWFSTJUZ BOE MJGFTUZMF t $VTUPNFST CFIBWJPVS EFQFOET PO LOPXMFEHF SJTL XJMMJOHOFTT QFSsonality and relationship type.

"OE UIFZ JOGMVFODF FBDI PUIFS JU IBT CFFO LOPXO UIBU NBSSJBHF BOE FTQFDJBMMZ UIF CJSUI PG B DIJME

IBT BO JNQBDU PO OFFET BT XFMM BT PO CFIBWJPVS 4JNJMBSMZ QFSTPOBMJUZ DFSUBJOMZ JNQBDUT CFIBWJPVS BT XFMM BT OFFET BO JOEFQFOEFOU QFSTPO BDUT BOE FYQSFTTFT IJT IFS XJMM EJGGFSFOUMZ DPNQBSFE UP B USVTUGVM QBTTJWF QFSTPO

0OF NPSF JNQPSUBOU RVFTUJPO NVTU CF BTLFE BSF UIF DMJFOU T OFFET BOE CFIBWJPVST BMXBZT SJHIU BOE SFQSFTFOU UIF CFODINBSL PG XIBU B CBOL NVTU PGGFS $FSUBJOMZ OPU 5IF CBOL NVTU EFDJEF XIJDI OFFET BOE CFIBWJPVST JU JT XJMMJOH UP TBUJTGZ 4BZJOH iOPw UP DVTUPNFST PVUTJEF UIF EFGJOFE scope is a must.

In conclusion, customer centricity means : t %FýOJOH XIBU ZPV DBO BSF XJMMJOH UP EP UIF CBOL T CVTJOFTT TUSBUFHZ

t ,OPXJOH ZPVS DVTUPNFS BOE FOTVSJOH UIF DVTUPNFS T XJMMJOHOFTT UP PGGFS ZPV B IPMJTUJD WJFX t .BUDIJOH UIF PGGFSJOHT XJUI UIF OFFET &MTF EPXOHSBEJOH UP B QVSF QSPEVDU DVTUPNFS iUBLF XIBU ZPV XBOU XJUIPVU BDUJWF BEWJTPSZw

t 0GGFSJOH UIF SJHIU QSPEVDUT BOE TFSWJDFT BU UIF SJHIU UJNF PWFS UIF SJHIU DIBOOFMT UP UIF SJHIU DVTUPNFS FYFDVUF UIF SJHIU BEWJTPSZ QSPDFTT

5IVT JU BMM TUBSUT XJUI LOPXJOH POF T PXO TUSFOHUIT BOE XFBLOFTTFT BOE CFJOH BCMF UP TBZ iOPw XIFSF UIFSF JT a mismatch.

"WBMPR TVQQPSUT B IPMJTUJD DVTUPNFS WJFX CZ QSPWJEJOH B $3. TZTUFN JOUFHSBUFE JOUP UIF USBOTBDUJPO CPPLJOH FOHJOF BOE UIF QPTJUJPO LFFQJOH TZTUFN 'VSUIFS QPTJUJPOBM EBUB IFME BU PUIFS CBOLT NBZ BMTP CF NBJOUBJOFE BT XFMM BT GSFFMZ EFGJOBCMF SFMBUJPOTIJQT CFUXFFO DVTUPNFST LFZXPSE iGBNJMZ PGýDFw 5IJT XBZ BDDFTT JT TJNVMUBOFPVTMZ BWBJMBCMF UP static customer data, evaluation and QFSGPSNBODF PG UIF WBMVBCMFT PG B DVTUPNFS PS DVTUPNFS HSPVQ BT XFMM BT UP CBOLJOH CFIBWJPVS DIBOHFT

CUSTOMER CENTRICITY

Are you ready to capture and retain the HNWI’s of this world ?

1SJWBUF CBOLT JO 4XJU[FSMBOE BOE 4JOHBQPSF BSF LFFQJOH UIF NPNFOUVN CZ DVSSFOUMZ NBTTJWFMZ JOWFTUJOH JO DMJFOU DFOUSJD BQQMJDBUJPOT XJUI UIF VOJRVF BJN PG DBQUVSJOH B MBSHFS TIBSF PG UIF QSJWBUF CBOLJOH HSPXUI /FX "DDFTT QSPQPTFT B ÂĄ WJFX PG UIFTF MBUFTU JOWFTUNFOU USFOET

Jean-François Bequevort, Directeur de New Access Luxembourg

.BOZ MPDBM ýOBODJBM JOTUJUVUJPOT NBTTJWFMZ JOWFTUFE JO UIF TP DBMMFE iCBDL PGýDFw JO UIF MBTU GPVS ZFBST 5IFTF JOWFTUNFOUT XIFSF ESJWFO CZ TPNF SBUJPOBMJ[BUJPO BU HSPVQ MFWFM NBKPS SFHVMBUPSZ SFGPSNT TVDI BT $P3&1 'J/3&1 BOE .J'*% PS CZ B TUSBUFHZ EFTJHOFE UP FOIBODF TPNF QSPDFTTFT SVOOJOH CFIJOE UIF TDFOF 5IF VOGPSUVOBUF DPOTFRVFODF JT UIF MBDL PG GPDVT UIBU XBT PGUFO HJWFO PO UIF CVTJOFTT TJEF PG UIF JOGSBTUSVDUVSF OBNFMZ UIF GSPOU PGýDF BOE UIF SFMBUJPOTIJQ NBOBHFNFOU BU MBSHF .BOZ CBOLT JO 4XJU[FSMBOE BOE "TJB BMSFBEZ VOEFSTUPPE UIF GVOEBNFOUBM need to re-invest in customer centric TPMVUJPOT BOE BQQMJDBUJPOT *O EPJOH TP FWFO JO EJGýDVMU UJNFT UIFZ QSFQBSF UIFNTFMWFT UP HFU UIF NPTU PVU PG UIF )/8* BOE 6)/8* OFX XBWFT QPQQJOH VQ JO PGGTIPSF DPVOUSJFT

Private Banking has always been a traditional key activity in Luxembourg.

Even if the local private banking sector has experienced a substantial growth in recent years, market conditions are moving and impose some drastic changes in the way business is done. A failure to adapt might cause serious issues when facing a stronger and growing competition originating from multiple Private Banking Centers. Private banking customer population is shifting from old traditional regional clientele and family wealth to new entrepreneurs, executives and offshore HNWI.

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CZ HFOFSBUJOH JOEJWJEVBM IJHI RVBMJUZ EZOBNJD TUBUFNFOUT CZ QFSTPOBMJ[JOH FBDI LFZ SFMBUJPO y

*OWFTUNFOUT BSF UBSHFUJOH UISFF NBJO CVTJOFTT PCKFDUJWFT

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/FX "DDFTT JT B 4XJTT IFBERVBSUFSFE QSJWBUF CBOLJOH TPGUXBSF DPNQBOZ

TFSWJOH ýOBODJBM JOTUJUVUJPOT JO NPSF UIBO DPVOUSJFT 5IF /FX "DDFTT BQQSPBDI JT CBTFE PO UIF QIJMPTPQIZ that it is essential to understand, and UP CF BCMF UP TBUJTGZ DMJFOUT OFFET 5IBU T XIZ B HSFBU EFBM PG FGGPSU JT QVU JOUP XPSLJOH XJUIJO DMJFOUT PXO GSBNFXPSLT BOE CVTJOFTT NPEFMT JO PSEFS UP QSPWJEF UIFN XJUI UIF CFTU customer centric products and solutions. Not only does the company DPOTUBOUMZ TUSJWF UP CF BU UIF DVUUJOH FEHF PG UFDIOPMPHZ JU BMTP SFNBJOT ÞFYJCMF BOE UIJOLT PVUTJEF UIF CPY *O UPEBZ T DPNQMFY CBOLJOH JOEVTUSZ /FX "DDFTT 4" XJMM BMXBZT CF POF TUFQ BIFBE QSPWJEJOH BEBQUBCMF TPMVUJPOT TP UIBU TRVBSF QFHT BDUVBMMZ ýU JOUP SPVOE IPMFT

15

REGULATION & RISK

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Regulatory demands aside, internal demands for better risk and return management are bound to increase at a rapid pace.

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Dr Willi Brammertz, Senior Advisor at FRSGlobal

fiches entreprise

Avaloq 18 Business Software Consulting 20 Callata每 & Wouters 22 Clearstream Services 24 Deloitte 26 ERI Bancaire 28 FRS Global 30 IBM 32 Ineum Consulting 34 KPMG 36 New Access 38 Orbium 40 PricewaterhouseCoopers 42 Siemens IT Solutions and Services 44 Temenos 46

"What is thinkable is also possible", -VEXJH 8JUUHFOTUFJO

COMPANY PROFILE & COMMERCIAL OFFERS

AVALOQ : essential for banking

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Frédéric Kemp Country Manager Tel

e-mail : GSFEFSJD LFNQ!BWBMPR DPN

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Avaloq Luxembourg S.à r.l. 20, rue Eugène Ruppert t L-2453 Luxembourg 5ÏM t 'BY t XXX BWBMPR DPN t JOGP!BWBMPR DPN 18

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COMPANY PROFILE & COMMERCIAL OFFERS

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COMPANY PROFILE & COMMERCIAL OFFERS

$BMMBUBã 8PVUFST JT B HMPCBM CFTU JO DMBTT QSPWJEFS PG TPMVUJPOT BOE QSPGFTTJPOBM TFSWJDFT GPS UIF #BOLJOH TFDUPS XJUI IFBERVBSUFST JO #SVTTFMT BOE TVCTJEJBSJFT JO TFWFSBM &.&" BOE "TJBO DPVOUSJFT *UT TPMVUJPOT GPS NVMUJ DIBOOFM BOE DPSF CBOLJOH o 5IBMFS #BOLJOH 4PMVUJPOT BSF JOTUBMMFE JO PWFS CBOLT JO DPVOUSJFT *O $BMMBUBã 8PVUFST DMPTFE B TUSBUFHJD QBSUOFSTIJQ XJUI 4"1 5IBMFS JT OPX EFQMPZFE PO UIF UFDIOPMPHZ QMBUGPSN GSPN 4"1 BOE JOUFHSBUFE XJUI 4"1 TPMVUJPOT GPS "DDPVOUJOH BOE 3JTL .BOBHFNFOU 5IF 5IBMFS QSPEVDU MJOF PGGFST NVMUJ DIBOOFM BOE DPSF CBOLJOH DBQBCJMJUJFT GPS SFUBJM CBOLT DPSQPSBUF CBOLT BOE XFBMUI NBOBHFNFOU ýSNT 5IF 5IBMFS 8FBMUI .BOBHFNFOU TPMVUJPO JT B NPEVMBS BOE GVMMZ JOUFHSBUFE FOE UP FOE QBDLBHF UIBU IFMQT XFBMUI JOWFTUNFOU BOE BTTFU NBOBHFNFOU ýSNT o BMPOH XJUI ýOBODJBM BEWJTPST o TFSWF BMM MFWFMT PG BGþVFOU DMJFOUT 4PNF MJHIUIPVTF DVTUPNFS SFGFSFODFT GPS 5IBMFS $PNNPOXFBMUI #BOL "VTUSBMJB 3BCPCBOL 4BSBTJO #/1 1BSJCBT /BUJPOBM 4BWJOHT *OWFTUNFOUT %SFTEOFS #BOL 'PS GVSUIFS JOGPSNBUJPO www.cw-thaler.com

Marc De Groote CEO Callataÿ & Wouters

&.1-0:&&4 */ -69&.#063( 50 803-%8*%& &.1-0:&&4 515 SECTOR ICT Service Provider "$5*7*5*&4 - Banking & Finance Solutions - Business Intelligence Solutions - Finance Regulatory Solutions - Outsourcing Solutions $0..&3$*"- $0/5"$5

Frédéric Stiernon Country Sales Manager Tel

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Callataÿ & Wouters 89 E, Pafebruch – Parc d’Activités Mamer-Capellen t L-8308 Capellen 5ÏM t 'BY t XXX DX UIBMFS DPN t DPNQBOZ!DX UIBMFS DPN 22

SCALABLE, END-TO-END BANKING SOLUTION ‡ Retail, private and corporate banking capabilities ‡ Agility to serve growth and innovation ‡ Operational excellence ‡ Total risk management ‡ Run on SAP state-of-the-art technology www.cw-thaler.com

PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES Yves Baguet Managing Director

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Michel Rodriguez Head of IT External Business Tél

e-mail : NJDIFM SPESJHVF[!DMFBSTUSFBN DPN

BANKING SOFTWARE AS A SERVICE Clearstream Services, en partenariat avec deux spécialistes de l'informatique bancaire et financière, propose une offre «SaaS» aux institutions financières. &O QBSUFOBSJBU BWFD $BMMBUBã 8PVUFST 0EZTTFZ "TTFU .BOBHFNFOU 4ZTUFNT $MFBSTUSFBN 4FSWJDFT QSPQPTF VOF TPMVUJPO 4BB4 BVY JOTUJUVUJPOT ýOBODJÒSFT RVJ SFQSFOE MFT TFSWJDFT CBDL PGýDF EF 5IBMFS $BMMBUBã 8PVUFST BJOTJ RVF MFT TFSWJDFT GSPOU PGýDF EF 5SJQMF " 0EZTTFZ FU DPVWSF VOF DIBÔOF GPODUJPOOFMMF DPNQMÒUF FO UPUBMF BEÏRVBUJPO BWFD MFT CFTPJOT EV NPOEF ýOBODJFS -hPGGSF WB EF MhJNQMÏNFOUBUJPO BV TVJWJ EF QSPEVDUJPO FO QBTTBOU QBS MF TVQQPSU BVY VUJMJTBUFVST FU MF Disaster Recovery Plan. %hBVUSFT QBSUFOBSJBUT TUSBUÏHJRVFT WJFOOFOU DPNQMÏUFS DFUUF PGGSF 4BB4 BWFD *OGPSNBUJPO .PTBJD FU TPO PGGSF DBNB $PSQPSBUF "DUJPOT .BOBHFNFOU FU BWFD 5IPNTPO 3FVUFST FU TB TVJUF BQQMJDBUJWF ,POEPS

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Clearstream Services S.A. 42, Avenue J. F. Kennedy t - -VYFNCPVSH t 5ÏM

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Here

Flexible solutions, tailored to your needs. Relationship management, built on deeper understanding. Service excellence - that you can take for granted. Clearstream Services. Right here, where you need us.

IT Hosting and Managed Services - SaaS Solutions

get more

PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES

ÂŞ 1IPUPHSBQIZ 3BPVM 4PNFST

Thierry Hoeltgen Partner

JoĂŤl Vanoverschelde Partner

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Au Luxembourg, avec plus de 1100 collaborateurs, Deloitte est l’un des premiers prestataires de services professionnels de la place. Depuis plus de 50 ans, Deloitte dÊlivre à une clientèle nationale et internationale des services à haute valeur ajoutÊe, dans les domaines suivants : audit, fiscalitÊ, gestion des risques, advisory, business & IT consulting.

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Deloitte S.A. 560, rue de Neudorf t L-2220 Luxembourg 5Ă?M t 'BY t XXX EFMPJUUF MV t DPOUBDUMV!EFMPJUUF MV 26

IT investments need appropriate decisions

Can you improve your Return On Investment?

Businesses today face a definite need to optimise each IT decision and every IT investment. With IT becoming, more than ever, a strong competitive asset, companies cannot afford to have only a limited understanding of IT Returns on Investment (ROI).

At Deloitte, we have specialist IT consultants backed up by specialist business consultants. Our mission is to enhance your organisation’s performance, productivity and profitability through pertinent IT choices, then to implement these choices with you. By being a unique partner who can both advise on and implement solutions, we enable our clients to: n Build a comprehensive IT plan in alignment with your overall business strategy n Measure at any time the relevance of your IT choices and their conformity to your company’s IT strategy n Achieve optimal IT solutions to meet the organisation’s ongoing needs.

Deloitte S.A. 560, rue de Neudorf L-2220 Luxembourg www.deloitte.lu © 2008 s Deloitte S.A. s All rights reserved.

PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES Riccardo Ricci Sales Manager

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Built to suit your business.

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Gian Marco Magrini Advisory, Banking, PricewaterhouseCoopers Luxembourg

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PricewaterhouseCoopers S.à r.l. 400, route d’Esch t L-1014 Luxembourg 5FM t 'BY t XXX QXD DPN MV t JOGP!MV QXD DPN 42

The question isn’t “Where am I going?”, it’s “How do I get there?”.*

In the financial services industry, due to increasing complexity and fundamental change, choosing the right strategy is important. But it’s only the start.

Implementation linked to constant innovation will be the true key to success. At PricewaterhouseCoopers we offer thought leadership to companies through our multidisciplinary, global approach, helping them to identify the drivers of change and to leverage the opportunities that these present. To find out more about how we can help you maximise shareholder value visit www.pwc.com/lu

For more information, please contact: Gian Marco Magrini +352 49 48 48-2509 gian-marco.magrini@lu.pwc.com www.pwc.com/lu

© 2009 PricewaterhouseCoopers S.à r.l. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. *connectedthinking is a trademark of PricewaterhouseCoopers LLP.

PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES

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Siemens IT Solutions and Services Finance S.A. Rue des Peupliers 20 t L-2328 Luxembourg - Hamm 5ÏM t 'BY t XXX TJFNFOT MV JU TPMVUJPOT t JOGP MV!TJFNFOT DPN 44

Answers all along your value chain

PUB SITS

Siemens IT Solutions and Services Finance IT Solutions for the Financial Sector

www.siemens.lu/it-solutions-finance

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Yves Compan Business Development Manager

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Annuaire des entreprises TĂŠl. : +352 46 10 50-1 Fax : +352 22 42 22

Avaloq Luxembourg S.Ă r.l.

CallataĂż & Wouters

20, rue Eugène Ruppert L-2453 Luxembourg TÊl. : +352 26 49 34 90 Fax : +352 26 49 33 34

89e, Pafebruch Parc dâ&#x20AC;&#x2122;ActivitĂŠs Mamer-Capellen L-8308 Capellen TĂŠl. : +352 46 65 48 Fax : +352 46 65 49

www.avaloq.com JOGP!BWBMPR DPN

www.cw-thaler.com DPNQBOZ!DX UIBMFS DPN

Bravura Solutions 6d, route de Trèves L-2633 Senningerberg TÊl. : 26 10 62-1 Fax : 26 10 62-20

www.bravurasolutions.com JOGP!CSBWVSBTPMVUJPOT DPN

BSB Luxembourg 7, rue des MĂŠrovingiens z.a. Bourmicht L-8070 Bertrange TĂŠl. : 47 57 39 Fax : 47 03 61

www.bsb.com NBSLFUJOH!CTC DPm

CETREL 10, Parc dâ&#x20AC;&#x2122;ActivitĂŠ Syrdall L-5365 Munsbach TĂŠl. : 3 55 66-1

JOGP!DFUSFM Mu www.cetrel.lu

Clearstream Services S.A.

www.eri.ch www.olympic.ch MVYNLU!MVY FSJ DI

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www.ey.com / lu JOGP!FZ DPN

Exigo 11, rue de Bitbourg L-1273 Luxembourg TĂŠl. : 2 70 43 11 Fax : 26 43 26 07

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Fernbach - Software

42, Avenue J. F. Kennedy L-1855 Luxembourg TĂŠl. : +352 24 33 24 34 Fax : +352 243 63 24 34

1a, parc dâ&#x20AC;&#x2122;activitĂŠ Syrdall L-5365 Munsbach TĂŠl. : 40 22 44-1 Fax : 40 22 44-310

www.clearstream.com JU TFSWJDFT!DMFBSTUSFBN DPN

www.fernbach.com MVYFNCPVSH!GFSOCBDI DPN

Financial Objects Deloitte S.A. Business Software Consulting (BSC) Park Atrium 11, rue des Colonies B-1000 Brussels Belgium TĂŠl. : +32 2 517 61 08 Fax : +32 2 517 65 08

www.businessoftware.biz TBMFT!CVTJOFTTPGUXBSF CJ[

48

560, rue de Neudorf L-2220 Luxembourg TĂŠl. : +352 45 14 51 Fax : +352 45 14 52 40-1

www.deloitte.lu DPOUBDUMV!EFMPJUUF MV

ERI Bancaire Luxembourg S.A. 3b, boulevard du Prince Henri L-1724 Luxembourg

73 Avenue de la Gare L-1450 Luxembourg TĂŠl. : 26 52 16 97

www.finobj.com

FRSGlobal Luxembourg S.A. 89f, rue Pafebruch L-8308 Capellen TĂŠl. : +352 26 19 10 45 Fax : +352 26 19 10 30

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lu.fujitsu.com JOGP!MV GVKJUTV DPN

Hewlett Packard 51-53, Avenue Colonel Picquart B- 1030 Schaerbeek Belgique Tel : +32 2 242 72 20 Fax : +32 2 242 01 70

www.hp.com / be

1, Ceinture Um Schlass L-5880 Hesperange TĂŠl. : +352 36 03 85-1 Fax : + 352 36 04 16

www.ibm.com / be / en

www.logica.com / luxembourg JOGP!MPHJDB DPN

41, zone dâ&#x20AC;&#x2122;activitĂŠ Am Bann L-3372 Leudelange TĂŠl. : +352 26 37 74 1 Fax : +352 26 37 74 982

Midas Asset Management

www.ineumconsulting.com JOGPMVYFNCVSH!JOFVN DPN

Information Mosaic 241, route dâ&#x20AC;&#x2122;Arlon L-1150 Luxembourg TĂŠl. : 26 25 7770 Fax. : 26 25 7771

IGEFI 7, rue des Primeurs L-2361 Luxembourg TĂŠl. : 26 44 21-1 Fax : 26 44 21-44

KPMG 9, AllĂŠe Scheffer L-2520 Luxembourg TĂŠl. : +352 22 51 51-1 Fax : +352 22 51 71

www.iflexsolutions.com DPOUBDUVT!JĂžFYTPMVUJPOT DPN

www.kpmg.lu

IDS Scheer Luxembourg

10, rue C.-M. Spoo L-2546 Luxembourg TĂŠl. : 29 56 65-1 Fax : 29 56 65-250

89d, Parc dâ&#x20AC;&#x2122;Activites Capellen L-8308 Capellen TĂŠl. : 31 94 31-1 Fax : 31 94 46

37, val St AndrĂŠ L-1128 Luxembourg TĂŠl. : 25 07 50-214 Fax : 25 07 50-216

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Misys International Banking Systems 287-289, route dâ&#x20AC;&#x2122;Arlon L-1150 Luxembourg TĂŠl. : 45 33 99-1 Fax : 45 33 99-201

www.misys.com / luxembourg JOGP!NJTZT DPN

www.igefi.lu NBSLFUJOH!JHFĂ˝ DPN

i-flex solutions Oracle Financial Services Software 17, Square Edouard VII F- 75009 Paris France TĂŠl. : +33 1 53 43 91 86 Fax. : +33 1 53 43 94 94

7, zone dâ&#x20AC;&#x2122;activitĂŠs Bourmicht L-8070 Bertrange TĂŠl. : 26 51 47 1 Fax : 26 51 47 40

Ineum Consulting Luxembourg S.A.

www.informationmosaic.com JOGP!JOGPSNBUJPONPTBJD DPN

IBM Belgium S.A. Luxembourg Branch

Logica Luxembourg SA

Linedata Services

www.linedata.lu JOGP!MJOFEBUB DPN

New Access Luxembourg S.A. 46a, avenue J.F. Kennedy L-1855 Luxembourg TĂŠl. : + 352 26 00 57 26 Fax : +352 26 00 58 23

www.newaccess.ch JOGP!OFXBDDFTT MV

Norkom Europe 329, Geldenaaksebaan B-3001 Heverlee Belgique TĂŠl. : + 32 16 38 78 80

www.norkom.com

49

Annuaire des entreprises Odyssey Asset Management Systems 26-28, rue Edward Steichen esp. Kirchberg Eolis L-2540 Luxembourg TĂŠl. : 42 60 80-1 Fax : 42 91 92

www.odyssey-group.com JOGP!PEZTTFZ HSPVQ DPN

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Siemens IT Solutions and Services Finance S.A. 20, rue des Peupliers L-2328 Luxembourg - Hamm TĂŠl. : +352 43 84 38 03 Fax : +352 43 84 38 75

www.siemens.lu / it-solutions / JOGP MV!TJFNFOT DPN

ORBIUM Sà rl 2, route de Trèves L-2633 Senningerberg TÊl. : +352 27 12 09 01 Fax : +352 27 12 09 50

www.orbiumgroup.com JOGP!PSCJVNHSPVQ DPN

Pricewaterhouse Coopers S.Ă r.l.

400, route dâ&#x20AC;&#x2122;Esch L-1014 Luxembourg Tel. : +352 49 48 48-1 Fax : +352 49 48 48-2900

www.pwc.com / lu JOGP!MV QXD DPN

Profidata Services 1b parc dâ&#x20AC;&#x2122;activitĂŠ Syrdall L-5365 Munsbach TĂŠl. : 27 07 37

www.profidatagroup.com JOGP!QSPýEBUBHSPVQ DPN

Real Solutions 33, route dâ&#x20AC;&#x2122;Eich L-1461 Luxembourg TĂŠl. : 43 65 22-1 Fax : 42 26 38

36, route de Longwy L-8080 Bertrange TĂŠl. : 31 44 01 Fax : 26 31 12 92

www.sogeti.lu JOGP!TPHFUJ MV

Sopra Group 326, Avenue Louise - BoĂŽte 29 B-1050 Ixelles Belgique TĂŠl. : +32 2 641 96 96 Fax. : +32 2 641 96 97

www.sopragroup.com CSVYFMMFT!TPQSBHSPVQ DPm

77-79, parc dâ&#x20AC;&#x2122;activ. Capellen L-8308 Capellen TĂŠl. : 49 11 33-1 Fax : 49 11 33-33

lu.sun.com JOGP@CFMHJVN!TVO DPm

7, route de Trèves L-2632 Luxembourg TÊl. : 43 61 81-1 Fax : 43 61 81-216

224, rue I. Meyskens B-1780 Wemmel Tel : +32 2 531 11 40 Fax : +32 2 713 17 00

www.symantec.be #SVTTFMT@SFDFQUJPO!TZNBOtec.com

Tata Consultancy Services 89d, parc dâ&#x20AC;&#x2122;activitĂŠ Capellen L-8308 Capellen TĂŠl. : 26 10 11 Fax : 26 10 19 50

www.tcs.com / lu FVSPQF NBSLFUJOH!UDT DPN

Telovia 9, rue des Trois Cantons L-8399 Windhof TĂŠl. : 26 10 88 16

www.telovia.com JOGP!UFMPWJB DPN

Sun Microsystems Financial Sector

SunGard Systems Luxembourg

www.real.lu JOGP!SFBM MV

50

Sogeti

Symantec

TEMENOS West Side Village, 89d, rue Pafebruch L-8308 Capellen TĂŠl. : +352 22 03 51 Fax : +352 22 05 23

www.temenos.com

Transformez vos données d’entreprise en un nouveau type d’énergie.

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