BT Business Direct
Autumn 2013
THE FUTURE HAS
ARRIVED
Join the wearable technology revolution and take your business to the next level... The tablet for business Learn how you can transform the way you work with iPad and thousands of business apps
Firewalls Find out why a hardware firewall could be an essential investment for business security
BT Business Direct Articles 10
Wearable technology: The future of communications
Welcome to BT Business Direct’s Autumn edition of TechKnow magazine With cyber-attacks and viruses becoming ever more virulent, we’ve been looking at business security and in particular, at the ways in which organisations use their router as part of their defences. Check out our article on page 21 and consider whether a purpose-built, separate
15
iPad for business
21
Why you should invest in a hardware firewall
hardware firewall could help you sure up your overall security strategy. On page 15 we take a look at the iPad and consider whether it really can deliver productivity and efficiency gains in a business context. With so many apps now available that are explicitly targeted at businesses, we look at a handful of
Regulars
specific industry types and think about the ways in which the iPad could truly deliver value. Speaking of efficiency gains, our ‘Wearable
3
Latest Products
Technology’ article on page 10 looks at the huge
Our roundup of the latest technology
potential for smarter working in the Unified
Product comparison: Wired vs Wireless Headsets
Sensor-enabled headsets with Smart Apps that
6
Find out the reasons to consider both varieties
8
Range focus: Mobile computing
This month we’re helping you choose the right mobile device for your business
Communications space. By combining Smart are contextually aware, the opportunities for improved productivity are massive.
Website
Buy online at bt.com/businessdirect
Telephone
Call our sales team 0870 429 3941
Terms and Conditions All prices are valid between 05.08.13 and 31.08.13, after this date prices may fluctuate without notice, please see www.bt.com/businessdirect for the latest prices. If you do not use the advertised URL or search for codes, you may find prices are more expensive than those advertised. All offers are while stocks last unless otherwise indicated. All prices exclude carriage. All prices exclusive of VAT are for businesses only. A full copy of our conditions of sale are available on request or can be downloaded from www. bt.com/businessdirect/conditions. Calls may be monitored to ensure levels of service and for training purposes. Calls cost 8p per minute from a BT landline. Charges from other networks and mobiles may vary. Errors and ommisions excepted. Nothing in this publication forms part of any contract. BT Business Direct Ltd, National Logistics Centre, Wingates Industrial Estate, Westhoughton, Bolton BL5 3XU.
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FUSE THE BLAZING SPEED OF SSD WITH THE HIGH CAPACITY OF A HARD DRIVE
Sony and Panasonic provide a boost to optical storage As today’s businesses grapple to keep pace with ever increasing storage demands, the days of backing up to DVD are long gone for most businesses. But there could be new hope on the horizon for discs, with Sony and Panasonic teaming up to create a new optical disc format capable of storing a huge 300GB of data. Targeting professional users who require long-term storage, with broadcasters and the video production industry as potential targets, rumours speculate that the new format could be launched as early as 2015.
Seagate Laptop and Laptop Thin SSHDs SSHDs utilise Seagate flash management technology to deliver SSD-like performance without sacrificing capacity. With Seagate Adaptive Memory™ technology, SSHDs dramatically improve boot times and application speeds, unleashing your system’s performance. SSHD is also a more affordable solution, so you don’t have to compromise capacity or performance for price. It’s the latest and one of the most affordable ways to maximise every penny you invest in your PC or Mac.
Nvidia continues pushing the boundaries of mobile processors
KEY FEATURES.
Nvidia has been giving a sneak peek at the GPU powering Project Logan, its next generation mobile processors.
• Installs and works like a typical hard drive • Easy, low-cost laptop upgrade to boost performance and capacity
Based on the revolutionary Kepler architecture, these new chips promise to bring the graphical power of desktops and workstations to mobile devices, thanks to low power, ultra-small chips.
• Unmatched data integrity and reliability by maximizing the strengths of both NAND flash and hard drive storage • Performance optimized by Seagate Adaptive Memory™ technology
Prices from just
£47.99
Find out more
LAPTOP
THIN
Ex VAT
LAPTOP
With power usage as low as 2 to 3 watts which leads to cooler devices, the days of burning laps will soon be over.
bt.com/businessdirect/seagatesshd
TechKnow 3
BT Business Direct
ADVANCED NETWORKABLE PROJECTOR COMPATIBLE WITH SMARTPHONES AND OFFERING OPTIONAL WIRELESS CONNECTIVITY ViewSonic PJD6544W WXGA Projector The PJD6544w from ViewSonic is an advanced 3500 lumens projector that offers smart network projection for effective and interactive presentations. Through a WiFi connection, this projector can access images and files stored in Android, iOS and Windows devices. You can install a projection application onto your device, which allows you to easily adjust projector settings, retrieve files and share your presentation, by simply touching the display on your smart device. Meanwhile, the Live Cam function allows you to activate the camera on your device for live image sharing.
£459.99
Ex VAT
Quicklinx
8N53TK00
KEY FEATURES. • BrilliantColor™ technology for stunningly vivid images • Crestron RoomView® for detailed projector information sent directly to your PC • Versatile connectivity with HDMI, Composite, S-video, and VGA input • Plug in the optional WiFi adaptor to enable connection to Windows 8/ Android/iOS devices
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ACCEPTS CONTENT FROM MULTIPLE DEVICES AT THE SAME TIME
BUSINESS PRODUCTIVITY AND MANAGEABILITY IN ONE Google eyes up iPad mini with retinaquality Nexus 7 Google has announced the latest version of their Nexus 7 android tablet, bumping up the resolution to a staggering 1920 x 1200 pixel display which makes it the sharpest 7” tablet around.
HP ProDesk 600 G1 Small Form Factor Give busy workers the edge they need to stay ahead. With powerful business-class security and management software you’ll be able to free up the time of IT staff, plus you’ll get the latest in processing technology with a powerful 4th generation Intel® Core™ i5 processor, ideal for handling all business tasks.
£599.99
Featuring a powerful quad-core Snapdragon processor and 2GB RAM, the new model is making short work of benchmark tests throughout the tech sites, making the Nexus 7 a serious contender if you’re in the market for a small tablet.
Ex VAT
Quicklinx
8W4BTK00
BRING YOUR PRESENTATIONS TO LIFE WITH A VISUALISER
Toughened glass clearly better for touch screen laptops
Epson ELPDC11 Desktop Visualiser This flexible presentation tool enables users to turn their existing projector into a fully interactive education or business creativity tool. Teachers can use the ELP-DC11 to demonstrate the view from a microscope, how to execute a dissection in biology class or display a historical artifact projected in beautiful detail onto the big screen.
£259.99
Ex VAT
Quicklinx
7BK8TK00
5 YEAR WARRANTY
The question now is, how long until Apple respond with an iPad Mini with Retina Display?
See this produc t in ac tion online
Just 5 years ago the mention of Gorilla Glass would have been met a with blank stare. These days though, you’d be hard pressed to find a smartphone or tablet that doesn’t use this ground-breaking material. The good news is that Corning have developed a new type of glass made exclusively to protect laptop screens. As anyone with a touch-screen laptop knows, this is a big deal and should help keep your laptop screen looking as good as the day you bought it. All you need to worry about now is the fingerprints.
TechKnow 5
BUYING A HEADSET...
E R I W S V D E WIR HEADSETS OFFER BENEFITS FOR ALL BUSINESSES, NOT JUST CALL CENTRES...
With the rise of Unified Communications, the humble telephone headset has come a long way of late. No longer merely favoured by call centre workers, today’s intelligent, contextually aware headsets are taking centre stage in the communications strategy of all kinds of organisations. Check out our article on page 10 for more details.
HERE’S JUST A FEW REASONS TO DEPLOY HEADSETS IN YOUR BUSINESS: • Improved ergonomics: Better user posture compared to desk-phones for reduced neck-pain • Hands-free calling: Allows on-call multitasking for improved productivity • Better sound quality: Crystal clear conversations with reduced background noise makes for shorter calls and an improved customer experience
Be more productive for less with Jabra Up to £35 cash back on selected Jabra headsets*
• Contextual Intelligence: Headsets equipped with Smart Sensors can ‘inform’ a whole host of apps about the availability of the user (‘presence’). This supports better collaboration and improved efficiency in the workplace • Improved conferencing: Ideal to get more from your video and conference calls
Jabra GN2000 Mono Wired Headset + Smart Cord Built to last, the GN 2000 series is Jabra’s toughest contact centre headset yet. Experience crystal clear communications as the noise-canceling microphone reduces unwanted background noise - even in noisy offices.
£69.99
Ex VAT
Quicklinx
UP TO
*
£15
CASH BACK
6JKRTK00
*Cash back available from Jabra on purchases made before 30th September 2013, terms and conditions apply, see www.jabra.co.uk/campaigns/cashback for full details.
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bt.com/businessdirect
ELESS
GO FOR A WIRED (CORDED) HEADSET IF... • Your budget is tight: Wired models can still harness all the benefits of headset working, but are typically cheaper than wireless variants. • You want a robust solution: A wired headset is typically more robust because it contains less technology than a wireless model. It’ll stand up better against knocks and drops.
SO THERE’S PLENTY OF REASONS TO CONSIDER HEADSETS, BUT IS A WIRED OR WIRELESS MODEL RIGHT FOR YOUR BUSINESS?
• You use multiple devices: Wireless models are suitable for use with soft-phones, desk-phones, mobiles or all three! This makes them ideal for people who work in different environments such as home, office, customer sites and even the car!
Jabra BIZ™ 2400 Duo Wired Headset + Smart Cord Features a cascade of improvements that pushes the envelope for the levels of audio quality, comfort and durability necessary for dealing with the special requirements in contact centre and office environments.
Ex VAT
Quicklinx
UP TO
*
£25 CASH BACK
6JKTTK00
• A ‘roaming’ workforce isn’t for you: Wireless freedom doesn’t suit all organisations. For a variety of reasons, you may prefer to know exactly where your people are. • You want Plug & Play: With a wired headset there’s no ‘pairing’ of devices or configuration involved. You just plug it in and start talking.
GO FOR A WIRELESS (NON-CORDED) HEADSET IF... • You want freedom to roam: Jabra’s wireless headsets offer a range of up to 120m giving your people freedom to move around the office whilst on calls – great for collaboration.
Given a choice between the two, you’d perhaps assume that wireless must be the best option. But that’s not necessarily the case for all organisations.
£129.99
• People move desks a lot: For hygiene reasons, users will want to keep their own headset if they move desks. Because wired models are ‘plug & play’, there’s zero re-configuration work to support a desk move.
• Charging is an issue: Today’s wireless headsets offer up to 9 hours talk time, but if you don’t replace your headset on the base overnight, it won’t charge up. Wired models are permanently powered via the cord, so this will never be an issue.
• You want the Ultimate Unified Communications experience: On a call but need to leave the office? No problem. You can seamlessly transfer the call from say, your soft-phone to your mobile, and carry on the conversation without interruption. • You can’t miss calls: With a wireless headset, you can still answer calls even if you’re away from your desk. Just listen out for the ‘ring tone’ beep in your ear and answer from wherever you are (within range).
UP TO
Jabra PRO™ 9450 Mono Wireless NC Headset
*
£35 CASH BACK
User friendly, no-frills wireless device which provides office staff with a straightforward interface to handle calls from both desk phones and UC softphones.
£169.99 Ex VAT
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Call our sales team on 0870 429 3941 TechKnow 7
RANGE FOCUS
BUYING FOR WINDOWS 8 ON THE MOVE Just a few years ago choosing a laptop for mobile business use was a simple decision. Just choose your screen size, processor and hard drive, then you’re good to go. These days thing’s aren’t so simple. With the release of Windows 8 and the huge success of tablets, there’s been an explosion in the number of different mobile device types available. It can be quite daunting to choose which path to go down and if you want to make the right decision, you need to do your homework. We know you’re struggling for time, so we’ve put together this guide to make your decision making easier… We’ve picked out three of the most popular device types around at the moment and detailed the key benefits to each. The good news is that all these devices have been developed to make your work life easier, which is no bad thing.
In association with
Toshiba recommends Windows 8 Pro.
ULTRABOOKS At BT Business Direct we’re big fans of Ultrabooks. Although quite traditional in looks they offer some serious benefits which will make you want to upgrade. The key factor for any business user is power, and with ultrabooks there’s no shortage. With models featuring Core i7 processors and up to ten hours battery life, an Ultrabook will make mincemeat of any business task on the move. Plus, you’re also getting the full Windows 8 operating system, so all your applications are available on the move too.
WHO WOULD WANT ONE?
If you’re a fan of the traditional laptop form factor and need pure power, then Ultrabooks are for you
TABLETS Tablets offer the ultimate in mobility for business users. Most models feature multi-touch screens which offer a more intuitive and convienient experience on the move than using a keyboard and touchpad. Windows 8 tablets come in 2 flavours. Entry-level models feature Windows 8 RT, a cut-down version of the OS which runs on less powerful hardware. But for any business user, it’s better to pay the premium and buy a model featuring full Windows 8, giving you access to the full library of Windows applications.
WHO WOULD WANT ONE?
Users who want ultimate business mobility
HYBRIDS Designed to be the best of both worlds, hybrids, or convertibles as they’re also known have the portability associated with a tablet, but can also double up as a laptop through folding or pivoting the screen. The main benefit of choosing a hybrid over a laptop is that all models feature a touchscreen, perfect for utilising all the touch-responsive features of Windows 8. The only downside is this leads to extra weight compared to a standalone tablet.
WHO WOULD WANT ONE?
Anyone who needs the touchscreen of a tablet with the convenience of a built-in keyboard Toshiba, Satellite Pro, Tecra, Qosmio and Portégé are trademarks of Toshiba Corporation. Microsoft and Windows are trademarks of Microsoft Corporation in the United Sates and other countries.
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THE ULTRA LIGHT ULTRABOOK The Portégé Z930 is designed to be the ultimate mobile business laptop. At just 1.12kg light and 8.3mm thin, the Z930 exudes quality and reliability, and offers a host of technology and connectivity features, as well as battery life that lasts up to 8 hours. With no moving parts and with the casing made entirely from Magnesium Alloy, the Z930 is built for a mobile life. All backed up by Toshiba’s Reliability Refund Guarantee.
From
709.57
£
Ex VAT
Find out more
Toshiba Portégé Z930 13.3” Ultrabook
www.bt.com/businessdirect/Z930
PROFESSIONAL TABLET COMPUTING A powerful touchscreen device designed for business professionals and packed with a range of features to ensure a fast and productive mobile experience. With its 29.5cm (11.6”) Full HD screen and a wide range of connectivity features, it offers users multiple ways of interacting with Windows 8 Pro. The 10-finger touchscreen puts you in complete control of your office tasks or you can use the optional Digitiser pen with handwriting recognition for more precise notes.
From
524.99
£
Toshiba WT310 11.6” Tablet
Ex VAT
Find out more
www.bt.com/businessdirect/wt310
THE CONVERTIBLE ULTRABOOK™ The Satellite U920t combines the full Windows experience, functionality and performance of an Ultrabook™ with all the benefits and portability of a tablet. The 31.8cm (12.5’’) touch screen allows you to use the U920t as a tablet but then transforms easily from tablet to laptop with a sliding motion that reveals a full size keyboard and touchpad.
439.99
£
Quicklinx
Ex VAT
Toshiba Satellite U920T-108 12.5” Hybrid
8DF4TK00
Call our sales team on 0870 429 3941 TechKnow 9
In association with
WEARABLE TECHNOLOGY THE FUTURE OF UNIFIED COMMUNICATIONS...TODAY Forget Nicole Scherzinger’s tweeting cyber-dress, or Terminator 2-esque Google Glass specs. When it comes to wearable technology that fulfills a really useful role for today’s multi-tasking, nomadic business-people, then headsets enabled with Smart Sensors are the future. But there’s no need to wait for technology to catch up. Smart Sensor™ - enabled headsets are already here and proving their worth in real organisational environments every day.
So, what are Smart Sensors™ and what can they do for your business?
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SMART SENSORS – WHAT ARE THEY? Set to revolutionise how we interact with our communications devices, Smart Sensor™ - enabled headsets herald a new era in design that’s proving a powerful tool for business right now. Whether you’re already shifting towards a Unified Communications (UC) platform, or simply starting to encourage employees to work remotely, this technology opens up a world of possibilities for smarter working.
SPECIAL SENSORS IN THE HEADSET ARE CAPABLE OF DETECTING THE CONTEXT OF USE... THEY’RE CONTEXTUALLY INTELLIGENT The basic premise of this smarter working approach hinges around an intelligent headset – a fairly inexpensive piece of ‘wearable technology’ that can inform a host
of other applications. The headset contains special sensors capable of detecting when it’s in use, as well as the context of that use. These headsets are contextually intelligent.
CONTEXTUAL INTELLIGENCE CAN HELP IMPROVE THE OPERATIONAL EFFICIENCY OF YOUR WHOLE ORGANISATION In their simplest form then, Smart Sensor™ can detect when you’re ready and available to collaborate with colleagues or customers and crucially, when you’re not. And by providing information about a wearer’s ‘presence’, headsets with Contextual Intelligence can help to improve the quality of your collaboration and the operational efficiency of your whole organisation.
Plantronics Voyager Legend™ Intelligent Noise Cancellation Senses when you’re moving between noisy, bustling buildings and more serene, quieter environments, adjusting accordingly.
*£15 cash back offer available from Plantronics, ends 31st August 2013, terms and conditions apply, see website for full details.
PRESENCE AWARENESS. When linked to other devices and used in conjunction with applications like Microsoft Lync, Smart Sensors™ allows you to instantly see where your remote workers and other colleagues are, along with whether they’re available. Known as ‘presence’, this powerful technology can serve up detailed information about their working day and similarly, allow other team members to instantly see their availability, even if they’re working remotely.
SMART SENSORS KNOW WHEN THE HEADSET IS BEING WORN. THIS AWARENESS OF ‘PRESENCE’ CAN INFORM A HOST OF POWERFUL APPS For example they may be available and at their desk, on a call, busy, available for instant messaging only or away from their computer altogether. Such awareness of presence provides valuable insight so you won’t waste precious time leaving voicemails and chasing your colleagues around when they’re busy. But it doesn’t end there.
Smart Sensor Ready ™
£94.99 Ex VAT
+£15
*
CASH BACK
SMARTER WORKING WITH UNIFIED COMMUNICATIONS As part of your Unified Communications solution, presence awareness can help your business to handle calls more efficiently and improve the overall customer experience. If you’re a sales agent for example and taking a call on your mobile phone, incoming calls to your desk-phone could automatically be routed to other agents who could cover until your presence is once again detected as available.
Similarly, if you’re using your UC headset on a soft-phone call, but find you need to leave the office half way through, you can seamlessly transfer the soft-phone call to your mobile and continue the conversation without interruption. It’s about empowering the user to take greater control of the way they work whilst simplifying and streamlining communications.
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WORK SMARTER WITH SMART APPS The key to unlocking the real power of Smart Sensor™ - enabled headsets is the ‘Smart App’ – a piece of software that interacts with your Unified Communications solution to provide a specific business benefit. And because it’s the apps that get developed rather than the headset technology itself, once you’ve invested in Smart Sensor™ - enabled headsets you’re future proofed.
IT’S APPS THAT GET DEVELOPED, NOT THE HEADSET, WHICH MEANS YOU’RE FUTURE PROOFED Plantronics Blackwire™ 700 Series Headset Prices from £90.45 Ex VAT
Plantronics are actively encouraging app builders to develop software which maximises the headset user’s experience
through their dedicated developer community, the “Plantronics Developer Connection”. Via this community, app builders can share knowledge and experiences with other developers and get access to the opensource Spokes™ SDK (Software Development Kit). And here’s the best bit… because the technology is open source, the possibilities for future applications are limited only by a developer’s imagination. This means organisations are completely in control of their own destiny when it comes to developing apps that meet their bespoke needs and enhance their very own individual ways of working.
Plantronics Savi™ 700 Series
SMART APPS IN ACTION In addition to Microsoft Lync, a whole host of other Smart Apps are already available to make doing business easier.
CONTEXTUAL INTELLIGENCE CAN BOOST YOUR OVERALL BUSINESS SECURITY STRATEGY When it comes to security for example, contextually intelligent headsets can help to bolster your overall strategy. When used in conjunction with a Smart App such as Plantronics’ own SmartLock application, Smart
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Sensor™ - enabled headsets can trigger your PC screen to respond in a variety of ways such as lock, activate screensaver, sleep or hibernate. Triggers could include taking the headset off, docking it, walking out of range of your PC, or even when your mobile is out of range of the headset. It’s perfect for ensuring sensitive data remains private, with minimum effort from the user. This is particularly useful in environments where employees handle sensitive information. For physical building security, apps could be developed which authenticate headset wearers on entry and in conjunction with passcodes, could add an extra
Prices from £162.49 Ex VAT level of security which activates or denies access to secure buildings. Another great Smart App is Plantronics’ InstantMeeting™, which automatically identifies conference calls in your calendar and recognises the notable details (time, phone number, dial-in code, etc). As the name suggests, InstantMeeting™ connects you to your conference call or notifies attendees that you’ll join shortly - all at the touch of a single button. You can even choose your alert time and frequency so you’ll never be late.
bt.com/businessdirect
SO WHAT DOES THE FUTURE HOLD? At present, developers are just scratching the surface in terms of the possibilities for Contextual Intelligence and SmartSensor™ enabled headsets. You could, for example, develop an app which measures the tone and volume of a caller’s voice to help manage tricky customer service situations. If a customer became annoyed, a supervisor could be automatically alerted so they could intervene and help turn a potential complaint into a satisfactory outcome. Similarly,
you could link sensors to heart rate monitors which would allow supervisor intervention if a call centre agent became stressed on a call. This approach could also be used by the emergency services to help them manage high risk situations, allowing the automatic dispatch of back-up.
Just think of all the situations where voicecontrolled keyword triggers could be beneficial… the sky really is the limit!
HOWEVER YOU CHOOSE TO WORK, THERE’S A PLANTRONICS DEVICE FOR YOU Offering the industry’s most comprehensive family of corded and wireless products for Unified Communications, Plantronics places a strong emphasis on creating innovative products that allow ‘simply smarter communications’. Widely recognised for sound quality, reliability and comfort, and utilised by all of the Fortune 100 companies, Plantronics audio solutions help companies extend the benefits of IP communications for better business communication and efficiency, regardless of where professionals are working.
Plantronics provides a world class, comprehensive two year warranty on all of its products, plus global telephone support in 10 languages. In the unlikely event that your headset fails, Plantronics will send an advanced replacement (the very next day in most cases) to ensure minimum disruption and keep your business talking!
MOBILE WORKER The Plantronics Voyager Legend UC connects to a PC/laptop, mobile phone or tablet. Its Smart Sensor™ technology answers a call by simply putting on the headset, while precision-tuned triple mics help to cancel noise and wind distortion when travelling or outdoors. ™
Find out more, visit
OFFICE WORKER
CONTACT CENTRE WORKER
For the office-based occasional conference caller, or for those taking calls in busy environments like airport terminals or cafés, the Blackwire™ 500 and 700 ranges help block out background noise and maintain maximum productivity. The 700 Series also allows for the seamless transferring of calls between PC with USB, and mobile phone via Bluetooth.
Offering triple connectivity, the Savi™ 700 series is the ultimate headset for a contact centre worker. While simultaneously connected to desk-phone, softphone/PC and mobile, a call from any of the three devices can be answered with the same single headset. As well as excellent voice fidelity, the wireless Savi™ 700 series also allows the user to roam up to 350 feet from the base.
bt.com/businessdirect/wearable
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PRINT BIGGER UP TO
A3
ee th a fr i w w No layer M P3 p ded en or ext us nt y p l * a r r a w per a p 3 A g l o s sy
>>
SUPER COMPACT, A4 INKJET WITH OCCASIONAL A3 CAPABILITIES If you’re one of the growing number of home-office or small office workers, you’ll understand the need for a professional, future proofed document printer that performs just as well those you’d find in a much larger office. The new Brother J4000 Series printer range allows you to think – and print – bigger and is perfect for both home and home-office use. Compact in size but big on productivity, the collection’s next generation technology enables you to work faster, print on the go and save space… all essential for staying one step ahead.
Landscape printing We’re about to take printing in a whole new direction.
High yield ink cartridges They give you a lot more. Just like you.
Mobile connectivity It doesn’t just talk to your mobile. It holds an intelligent conversation with it.
Our fastest printer yet Making a printer this fast doesn’t happen quickly.
Cloud printing Print at home, even when you’re not.
Print. Scan. Copy. Fax. Cloud. Mobile Printer just doesn’t cover it anymore.
With one in twelve people in the UK now working in a home office/small office environment and with these numbers ever increasing, now’s the time to lead the game and get ahead of your competition with an all in one printer that gives you the professional edge and offers you valuable space for all your other office necessities.
Don’t miss out on this great offer, for more details visit
www.bt.com/businessdirect/j4000 *Offer ends 30th September 2013, terms and conditions apply, see website for details.
MADE FOR BUSINESS
With thousands of business apps available, iPad transforms the way you work.. In the past, the iPad was perhaps considered just for home users. Today though, businesses of all sizes are increasingly finding that the iPad can help their organisation become more productive and efficient.
Direct. A business can either allow users to set up and configure their own iPad, or centralise deployment with a Mobile Device Management (MDM) server which allows IT staff to update settings.
Running on iOS, iPad has an abundance of apps made specifically for business. These apps can help businesses overcome day-to-day problems as well as enable them to work in new and more innovative ways.
And with BT installation services, the headache and stress of asset tagging a fleet of iPads can be eliminated.
Integrating a fleet of iPads into an organisation of any size couldn’t be easier either with the scalable deployment option and asset tagging from BT Business
No matter what happens to an iPad, whether it’s lost or stolen, an organisation can be secure in the knowledge that their business critical data is safe and will be replaced, thanks to the iPad’s layered approach to security and BT Business Direct’s business-strength iPad insurance.
To learn more about must-have apps for any business, and how iPad can benefit a wide variety of industries, turn over >>>
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THE TABLET FOR PROFESSIONALS
Businesses of all sizes, in a wide variety of sectors and industries have found that the iPad can improve both few productivity and customer experience. Below are just a help. examples of how iPad and BT Business Direct services can
Construction
Healthcare
Building apps, building business
iPad makes the rounds with doctors
Historically, construction engineers would be slowed down by the mandatory reporting requirements that accompanied every task, as well as juggling all their gear and blueprints. But with the iPad, they need to carry just one tool.
In the past, healthcare professionals relied on a cumbersome paper-based system which reduced their time with patients. But with the iPad, they can access a patient’s entire medical history whilst screening, diagnosing or discharging a patient… and all without having to leave the patient’s side.
Engineers can save time with the iPad by collecting pictures, audio commentary, videos and the exact location of a specific job or incident on their iPad, to be consolidated later into a report. Thanks to BT’s 3G mobile connectivity, engineers can even complete their reporting whilst travelling back to the office, making the most of their passenger time and maximising use of on-site time to best effect. And the next time an engineer visits, they can head straight to the exact job or incident spot and easily assess progress by comparing with the photographic or video evidence collected previously.
The iPad also helps patients who may be struggling to understand their diagnosis. With easy internet access and the help of apps, healthcare professionals can explain a health issue to their patients using 3D diagrams and by sharing scans and x-rays. iPad can also help to cut down on paper-work by eliminating scanning, copying and legibility issues, and allow on-the-job, secure data entry. All-in-all, there’s more time for patient care and less time spent documenting.
Benefits of iPad to Construction
Benefits of iPad to Healthcare
• Complete reports anywhere • Include photos, videos and location • Cut down on man hours
Protect your iPad even on a construction site with Griffin’s Survivor Extreme-Duty Case
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• Reduces data loss • Reduces legibility issues • Explain diagnoses to patient
• Reduces paperwork
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Education
Law
iPad is top of the class
Making the case with iPad
iPad has helped to transform teaching and has revolutionised the way that students of all ages and abilities learn.
For each case they fight, legal professionals accumulate boxes and binders full of paperwork, causing a headache when it comes to organisation and transport. With iPad though, these notes can be organised and stored in one easy to carry, accessible place. When a specific piece of information is needed, it can be viewed almost instantly. Once the case is over, content can be digitally archived quickly instead of having to store it physically.
Schools have found that the iPad provides students with a really engaging learning experience by leveraging innovative apps, digital books and learning games, all of which are available to meet the needs of varying student learning styles. And with iOS, students of all ages and abilities can interact with intuitive software, even those with special learning needs.
Benefits of iPad to Education • Simple and intuitive • An engaging experience • Every student can use it
In arbitration cases, iPad can help lawyers create compelling arguments leveraging video and photographic evidence, witness statements and exhibits for submission to opposing lawyers to help secure a resolve. iPads can even be loaned out to help clients keep up-to-date with the progress of their case. Documents can be shared electronically whilst video conferencing saves time on face-to-face visits and keeps progress pacey. With asset tagging from BT Business Direct, it’s easy for the legal firm to organise and keep track of their iPad fleet whilst with client.
Benefits of iPad to Law • Help reduces paper usage • Archive paperwork instead of physically storing • Paint the whole picture • Give clients access
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Call our sales team on 0870 429 3941 TechKnow 17
APPROVED FOR BUSINESS The key feature that helps the iPad stand out is the abundance of apps designed specifically for business. These apps allow business workers to become more productive and efficient with their time. Here are just some of the many great apps available, including one from us... Analyse Reports
Give Presentations
Making informed business decisions doesn’t always happen at your desk. Download, manipulate, graph and view vital business data on your device, wherever you are.
Giving a good presentation can make or break a business deal. Apps can help create and deliver professional presentations in or away from the office.
Analytics – View your website’s stats and reports on the go with Google Analytics.
ProPrompter - Don’t forget your script with a professional teleprompter.
Roambi Analytics – Take data from anywhere and transform it into a simple, intuitive experience that helps you understand your numbers.
Keynote – Keynote makes it easy to create, deliver and share stunning Keynote and PowerPoint presentations on your iPad.
Edit Office Docs
Manage Customers
Office applications are at the heart of every business but you shouldn’t be limited to access these just at your desktop. With these apps you can edit word processing files and spreadsheets away from the office.
Having all the business critical information you need to help close a sale is easy even if you’re away from your desk with these mobile access apps.
Pages – Apple’s word processing app. Create word processing files, letters, reports and flyers. Numbers – Create spreadsheets with great-looking templates, easy-to-create formulas, and dynamic tables.
Access Files When you’re on the go, accessing critical business documents is easy via a number of different file sharing apps .
Salesforce – Gives you instant access to your Salesforce data from the field. SAP CRM Sales – Have the ability to go from lead to quote to order, all from your iPad.
Take Notes Change the way you take notes forever. Add audio, video, web clips and photos to your typed notes to create dynamic, interactive notes.
Dropbox – Cloud based service to sync and store files across multiple devices.
Evernote – Record meeting details with notes, audio or photos and sync to your Mac or PC.
BT MobileXpress – Give all your people secure access to your business’ files from virtually anywhere.
Dragon Dictation – Dictate and instantly create notes, text messages or email with just your voice.
Create Forms Designed to help your business minimise paper usage, these apps give you the ability to create and fill out forms all on your iPad. FormConnect – Design and fill out business database forms all from your iPad. Sign-N-Send - Sign any PDFs and Microsoft Office documents then send them via email.
Collaborate Work effectively and seamlessly with colleagues and customers anywhere and anytime. GoToMeeting – Attend GoToMeeting sessions, view presentation content and even collaborate face to face. Microsoft Lync – Access your Lync account to view others’ availability, send IMs, connect to Lync conferences, and make phone calls.
For more information on iPad and any of the BT services mentioned in this article call your account manager, the sales team on 0870 429 3941 or visit bt.com/businessdirect/apple
18 TechKnow
bt.com/businessdirect
ARE YOU A BUSINESS
HOT SHOT?
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s important than ever to spread the new In today’s connected world it’s more ds. goes, a picture speaks a thousand wor about your business, and as the saying e rtphone shot. Take along one of thes Don’t get caught shor t with a blurry sma e. sens s dres and get pictures as sharp as your compact, WiFi enabled cameras instead
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SAVE TIME & MONEY WITH
EPROCUREMENT
It just works!
smart way for eProcurement Punchout from BT is the ations hardware organisations to buy IT and communic
WHAT IS EPROCUREMENT PUNCHOUT? A Punchout facility is an eCommerce website provided by a supplier which delivers the ability to communicate directly and securely with the customer’s own procurement system.
NO CHARGES FOR STANDARD SETUP OR SERVICE *
eProcurement Punchout from BT Business Direct allows organisations to harness all the benefits of buying online, yet ensures complete compliance with your existing processes for procurement governance.
• Enjoy all the advantages of buying online from the BT Business Direct website... • Without having to double enter data to create a separate purchase order • Plus, by consolidating your orders to fewer suppliers, you could save money through improved buying terms
As you’d expect, orders are only ever placed on us once you’ve officially approved a purchase order. But with eProcurement Punchout from BT Business Direct, that PO is automatically raised for authorisation, meaning your buyer doesn’t need to enter the same information twice. It’s quick, seamless and saves huge amounts of time.
HOW LONG DOES IT TAKE TO IMPLEMENT? We build in test environment
We create web interface
Both parties test thoroughly
Roll out to live
5 days
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Find out more
KEY BENEFITS.
• BT Business Direct’s eProcurement Punchout service gives you complete control over who in your organisation can buy what... • Whilst our clever marketing tools let you promote the products you’d prefer your buyers to consider as they move through our website
www.bt.com/businessdirect/punchout
* BT Business Direct will make no charges to implement or service our standard eProcurement solution which should be suitable for most customers. There is a minimal amount of configuration work for you to do in order to make the system work, however this should not be resource intensive and we’ll guide you through what needs to be done. If you require a bespoke solution there may
20 TechKnow be charges, but if this is the case we’ll be totally transparent so you could make an informed decision before you decided to go ahead.
HARDWARE FIREWALLS
IF YOUR NAME’S NOT DOWN...
YOU’RE NOT COMING IN! Has your business got its security policy right?
Sorry, not tonight
Nobody would let a gang of riotous troublemakers through the front door of their premises then let them run amok amongst their staff and equipment. Of course they wouldn’t. But when it comes to protecting our IT network and systems from threats caused by gate-crashers of the cyber variety, are we quite as strict with our door policy?
As viruses, trojans and malicious attacks become ever more virulent, relying on software-based protection no longer cuts the mustard.
Instead, it’s time to call in the heavy hardware...
Call our sales team on 0870 429 3941 TechKnow 21
HARDWARE FIREWALLS
W
ith the frequency of attacks on IT networks continuing to grow, and more Trojans and viruses buzzing around in cyberspace than ever before, how your business connects to the Internet and vitally, protects itself, is now more crucial than ever before. Is your router up to the job?
It’s easy to presume that your network is secure, but often this is far from the case. Yet getting it wrong in this day and age could be the difference between success and failure for your business.
In basic terms, organisations typically take one of three approaches to connecting to the outside world…
1. BASIC
WHAT WOULD HAPPEN IF YOUR IT NETWORK WAS BREACHED AND SENSITIVE INFORMATION BECAME VISIBLE TO THE OUTSIDE WORLD?
A router & software-based firewall All businesses connect to the Internet using a router. But using a standard model means your defence against cyber nasties is left to a software-based firewall such as an anti-virus package, typically installed on individual client devices like laptops and PCs, or on a server.
If your IT network was breached and sensitive information such as legal, financial or customer data became visible to the outside world, what would happen? If your critical information systems failed, how long could you continue to operate before your customers lose faith? Today’s organisations rely on technology to do business, which makes security not just a strategic issue, but a basic operational requirement.
Because in this instance the firewall is software-based, it’s only protecting the individual computer, not the whole infrastructure, so it certainly shouldn’t constitute your entire network defence. It’s a bit like locking your front door, but leaving all your windows open.
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22 TechKnow
PRE
Put simply, client device-based protection is no longer sufficient to guard your network from a constantly growing number of malicious threats. It’s better to have a layered defence - and the more layers the better.
2. BETTER A router with in-built firewall Back to your router. Many routers do come with a built-in firewall. Their primary function is to connect two or more networks and then filter network signals so that only desired information travels between them. While this does offer an extra degree of protection, it also has its limitations. True, it will stop some bad traffic but it doesn’t look at the finer detail of incoming or outgoing data packets. So, while it may scan an email and look at the type of file attached to it, it won’t necessarily open the email attachment and that’s where the virus could be lurking.
3. BELTS & BRACES A router and separate, purpose built firewall With hackers becoming ever more innovative, many analysts
WHAT IS A FIREWALL? Think of a firewall as a virtual wall that limits online access to those with proper authorisation. It helps to protect a trusted environment, such as a corporate network, from a potentially untrustworthy one, such as the Internet.
bt.com/businessdirect
today recommend a third level of firewall protection, which can only be achieved by installing a separate hardware-based dedicated firewall.
A HARDWARE FIREWALL IS LIKE A NIGHTCLUB BOUNCER – NOBODY GETS IN WITHOUT AN INVITATION AND NOBODY GETS AWAY WITH STEALING THE CLUB’S STUFF ON THEIR WAY OUT! There’s a simple analogy that sums up the benefits of this ‘belts and braces’ approach. Think of a hardware firewall as a burly nightclub bouncer who checks everyone coming in against a list to make sure they have an invitation. They’ll also ensure that nobody sneaks in through the backdoor and nobody leaves with any of the nightclub’s stuff in their pockets. A hardware-based firewall is the ultimate doorman!
So, if you want the best possible protection against cyber-threats for your business, consider a separate, purpose built, hardware-based firewall. With this approach, if you’re name’s not down, you’re really NOT coming in.
FREE WIRELESS SURVEY *
Our recommended solution – NETGEAR Pro-Secure UTM In terms of performance and value for money, we reckon you’d be hard pushed to match the Pro-Secure UTM firewall from NETGEAR. The term “UTM”, or Unified Threat Management applies to multi-function firewalls that combine many security technologies into one easy-to-manage appliance. NETGEAR’s UTM appliances typically consolidate firewall and VPN capabilities along with URL filtering, spam blocking, intrusion prevention, gateway antivirus, application control, and a centralised management monitoring and logging function.
OUR LICENSING EXPERTS CAN HELP ENSURE YOU’RE ADEQUATELY COVERED FOR UPDATES, EVEN IF YOU BOUGHT YOUR SOLUTION ELSEWHERE Offering a hardware-based solution with a suite of high security features you’d normally expect to see at the high-end of the price scale, the NETGEAR Pro-Secure UTM also has Dual Scan Engine Architecture, with a second industry led Sophos®, Commtouch® and Mailshell® antivirus scan engine integrated into the system to provide an additional layer of protection against malware. Whilst the scanning is done in real-time, NETGEAR UTM Pro-Secure is incredibly quick to update on malware signatures – literally on an hourly basis which often means updates are deployed hours before they’re available from other security vendors. Information Security is an on-going process, so once you’ve installed a separate hardware firewall, you’ll need to keep it updated. As more and more new and virulent viruses
emerge almost on a daily basis, it’s critical to ensure updates continue to be executed. And that means keeping your software license up to date. Just like a sat-nav would need updates to keep pace with changes to speed limits and new roads, your NETGEAR solution will need updating too. BT Business Direct’s licensing experts offer free, no obligation advice to help ensure you’re constantly covered for updates. Even if you didn’t buy your solution from us, we’re more than happy to organise your license extensions, just give us a call.
NETGEAR UTM9S Pro-Secure Firewall The NETGEAR UTM9S is an all-in-one hardware security appliance that is deployed at the internet gateway. • Web Filtering • Email Filtering INCLUD ES • Software Upgrades VDSL/ADSL2+ MODULE WORTH • IPS (Intrusion £69.60 EX VAT Prevention System) • App Firewall • 24/7 Support • Advanced Replacement • 10 x IPSec VPN Tunnels • Limited Lifetime Warranty
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*To signup for free site survey visit www.businessdirect.bt.com/forms/netgear-free-site-survey. The free site survey is provided subject to availability by NetGear and is fulfilled on a best endeavours basis. You will need to complete the online request form before survey can be scheduled. Terms and conditions apply, see website for details.
Call our sales team on 0870 429 3941 TechKnow 23
BT Business Direct recommends Windows 8 and Office 2013
Support is ending for Windows XP and Office 2003 On April 8, 2014, Microsoft will end support for the decade-old Windows XP. This means you will no longer receive updates, including security updates, for Windows XP from Microsoft. Support for Microsoft Office 2003 will also be ending on the same date.
Get modern with Windows 8 Pro and the new Office. www.bt.com/businessdirect/xpdeadline
Apps from the Windows Store; vary by market.