Feedback Request SMART IVY FEED BACK REQUEST
Introduction To FeedBack Request for Smart Ivy
Smart Ivy send emails to customers through their Amazon accounts two weeks after the customers have purchased the products
They sent a confirmation email to notify them and let them know that they have a one year warranty on the product and should they have any problem with the product- they can just let us know about it.
They mainly send emails to customers in hope of receiving better product reviews
This task is scheduled to be done every Friday
Log on to SellerCentral.Amazon.com
Sellercentral.amazon.com
Username: intelligentvine3@gmail.com
Password: IntelligentRefa2020
Click on Manage Orders
• Click on Manage Orders
Amazon.com not Amazon.CA
Make certain that you are in Amazon.com and not Amazon.ca
If you are in Amazon.ca, switch to Amazon. com
• Make sure the right country is highlighted
Advance Search to Correct the Dates
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Click On Advanced Search
For future, please note that you can navigate this anyway you want…to find the selected customers… Anytime you need to find specific information, you can input the requested specific details to do this. REMEMBER THIS FOR THE FUTURE
Date back two weeks from This Friday
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• Step 1-Click on the from date cell and go 3 weeks from today….so today if is the 31st…so 3 weeks from now is the 10th •
Step 3: Click on Search to find all the items within that time frame
Step 2- Select two weeks from today which is the 17th , if today is the 31st
Enumerated List
A list of orders will be enumerated
Scroll all the way down so you can see 100 results per page, it will make it easier to copy and paste
You should now be able to see 100 results per page
Step 2: Click on go
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Step 1: We scrolled all the way down and then selected to show 100 results per page
Copy and Paste on Excel Sheet
Highlight all the results and copy and paste on an excel sheet
After you have clicked on Go from the previous page…you should see up to 100 listings on one page
Then Control + A (Select All ), Control + C (Copy All)
Open an Excel sheet and then Control +V (Paste All)
You should see something like this followed by many more
Using the Excel Sheet
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Most of the time the sku is our item no. but sometimes it is something else. At that time please use the description to find the item no. For future reference, SKU AC-P24M-OEKO is POS3045
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Click on this link to contact the buyer Once you click on that link a new screen will pop out in your Chrome in which you can copy and paste your email
Example with a correct SKU no.
• The sku no. here is correct and you can easily find this template in the folders of emails
Pasting Email • You should have a folder with a list of all the pre-written emails on which you can copy and paste for the specific SKU • If for some reason- there is an order, and your folder does not have a templateyou should create an email by copying the structure of the other emails and I NEED TO APPROVE IT, before you can use it
• Copy and paste your email here for the specific SKU- Find this email in the list of templates of emails
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Click on Order Information for subject
Email Template
Your Email template will start with “Dear..”
Make sure to put the person’s name in there
Make sure the link to the sku works correctly (just check this sometimes and make sure the item matches the link)
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Copy and paste the above name which is Anne Hall
Customer’s Name
Send Email
• Send the email, and now do this for all the other items as well.
Finish the List
You need to complete the list for all the items.
In this example, there were 86 items, so about 86 emails needs to be sent
DO NOT SEND EMAILS TO CUSTOMERS THAT HAS A REFUND APPLIED TO IT:
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Do not email customers that has Refund Applied to it Skip this
For Any questions or suggestions let me know via YM
This is it for this lesson- I am sure you have tons of other questions…
Please YM me to make this complete.