August jobs

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Industrial Electrician Technician Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We serve a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. We're not just lifting things, but entire businesses. TM Perform maintenance and repairs on electric overhead traveling cranes at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after‐hours service, as required. Conduct extensive on‐site electrical, mechanical and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general safety audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. Document findings and make corrective recommendations to the customer including a written "Safety Summary" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Requirements: ‐1 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Experience troubleshooting 480vac 3 phase motor control systems ‐HS Diploma or GED ‐Valid driver's license with a good driving record ‐Strong mechanical aptitude ‐Good communication skills ‐Respect of heights Preferred: ‐ 3 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Associate's degree in Industrial Electrical/Mechanical Technology or related field, or equivalent vocational/technical training and experience ‐Prior experience with cranes ‐Previous experience working in a heavy industrial setting. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category For more information contact haley.leaks@adp.com or dial me directly at 419‐420‐1830 X 4432


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Sallyport is a global provider of a full spectrum of security and mission support solutions tailored to enable global security and stability operations. With over 3,000 employees, Sallyport offers a comprehensive range of global protective, security and mission support solutions to US Government, foreign allied governments, and a wide range of private and commercial clients. Sallyport’s mission is to enable global security and stability operations by offering the highest level of expertise, professionals and innovative solutions with unmatched quality and dedication to preserving safety, security and freedom in support of national and international security and nationbuilding objectives worldwide.

Industrial HVAC Systems Technician / Trainer Note this is a short term two month assignment in Al Udeid Qatar

Roles: The Industrial HVAC Systems Technician / Trainer will provide training services to U.S. military personnel in support of operation and maintenance of industrial chilled water systems and industrial control systems (ICS). The Industrial HVAC Systems Technician / Trainer will provide on-the-job training using hands-on training supported by classroom training in HVAC and ICS to military personnel to ensure they are fully capable of operating and maintaining industrial chilled water systems and ICS. The Industrial HVAC Systems Technician / Trainer will monitor the military personnel during the performance of service calls of high complexity.

Requirements:   

Minimum of eight (8) years of experience specializing in industrial chilled water systems. Must be able to communicate clearly and effectively during course of instruction. Must be highly proficient in troubleshooting, maintaining and repairing the following equipment:

1. 2. 3. 4. 5. 6. 7. 8. 9.

50-400 ton chillers Compressors Chilled water pumps Two and three way valve actuators Electronic damper actuators Water and air temperature sensors Water flow switches Air differential pressure switches Closed loop chilled water system water treatment

Must have a minimum of 8 years of experience specializing in ICS and have received Master Operator training in building automation systems. Must have comprehensive knowledge and skills with the following tasks:


1. Comprehensive knowledge of the operations, capabilities, and limitations of complex electronic systems complicated by a variety of multi-component assemblies and devices. 2. Knowledge of electrical and electronic block diagrams, wiring diagrams, and schematics to understand the construction and operation of the industrial controls and troubleshoot malfunctions. 3. Thorough knowledge of logic circuits, electronic amplification and control circuits, and of complex electrical, mechanical, hydraulic, and/or pneumatic systems. 4. Knowledge of electronic theories and circuits which are applicable to power, timing, motion control, indicating devices, and pulse and counting mechanisms, including special purpose digital computers (microprocessors) dedicated to control functions. 5. Knowledge of the characteristic voltage, current, and signal shape of the input and output of a wide variety of microprocessors, integrated and discreet solid state circuits, and high power vacuum tube or transistor applications to recognize indications of improper operation and differentiate them from temporary anomalies introduced by the testing itself. 6. Knowledge of safety regulations and procedures. 7. Knowledge of Boolean algebra to construct truth tables and logic equations for analysis of logic circuits. Skill in interpreting engineering drawings which combine electrical and electronic schematics, logic diagrams, and mechanical drawings to trace signal flow throughout the system while troubleshooting malfunctions of complex systems. 8. Skill in interpreting installation and repair instructions which frequently only describe general applications for various components rather than their interface with other components of the specific system. 9. Ability to program simple test instructions in the tape language or on an input console to check out particular circuits or functions. 10. Ability to use a variety of hand and power tools, electronic, electrical, or electromechanical test and measurement equipment      

Must provide documentation (certificate, diploma, etc.) proving attendance of inresidence training from Carrier, York, Trane and/or McQuay for chillers and Siemens, Johnson Controls, or other recognized industrial training centers for ICS. Must have an EPA Universal Refrigerant Handling certification. Must have valid US or local driver’s license. Must have valid US passport. Must be able to fluently read, write, speak, and understand English. Must be able to obtain and maintain a Secret clearance.


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Mechanical Project Manager Location: San Jose, CA

Job Summary:

We are seeking a Project Manager experienced in Mechanical HVAC to oversee project timing, coordination, budgets, staffing, material purchasing, project meetings, contract scope, price and plans for Apartment podium complexes. The overall budget goals for profit are managed by the Project Manager and directed through the Foreman and field personnel. The ideal candidate will fit within the company's Critical Business Outcomes (Customer Delight, Deadline Driven, Productive, Quality Always and Safety First) for success! Essential Duties and Responsibilities:

* Will be assigned key customers for business development. * Provide direct support to the Field Foremen. * Provide all aspects of Contractor support while controlling overall company liabilities. * Participate in required meetings with Estimators to facilitate project turnover. * Assist the Field Foremen in planning, organizing, projecting, order processing and shop orders, and overall coordination. * Maintain required contact with the General Contractor's Project Manager and Contractor office to ensure project requirements are met. * Ensure timely production of all project correspondence such as submittals, specs, plans, vendor quotes, contracts, and schedules for use by the field staff. * Provide timely reports including change orders, requests for information, billings, and project status, billing labor reports, and feedback to Foremen and Estimation. * Ensure Field Foreman develops all required job documentation and maintains proper labor force levels (cost cards, daily job reports, as-built, conversation confirmers). * Development of plans for projects including labor and costing budgets and schedules of values. Visit jobs on a regular basis and at least at month-end billing. * Assist Estimating Department in conceptual budgeting brought in from your contacts with General Contractors on your jobs. * Work closely with Service Departments on control systems and start-up to assure competitive scope, pricing, and timing. * Promote a positive relationship with General Contractor and maintain close tabs on their future work. Specific items of focus include: * Requisition material in cooperation with the division purchaser for assigned projects * Provide required documentation to facilitate turning the project over to the Project Foreman. * Ensure accurate job take-offs and estimates. * Ensure timely follow-up with all bids and contractors. * For key accounts develop and implement sales strategy for each.


* Ensure timely production of all project correspondence such as estimates, proposals, follow-up information, etc. * Provide timely and accurate month end reports including updates to all bid, billings, and project status forms. * Assist in developing the strategies for bidding projects using the project control system. * Communicate, in a timely manner, all required information for the project set up. * Recognize potentials for value engineering and other strategies that may improve opportunity for advantages over the competition. * Keep all bidding strategies confidential.

Qualifications: * At least 5 years of installation experience * Previous Project Management experience in HVAC is a must * Excellent oral/written communication skills * Excellent customer service skills * Attention to detail * Problem solving skills * Proficient with Microsoft Applications (Excel, Word, Outlook) * Organization skills required (will be able to set up a job from start to finish) * Clean DMV record We offer a competitive salary and medical, dental, vision, life insurance, 401 K, Paid Holidays, Paid Time Off.

About TrueBlue, Inc. We have been named to the Forbes 2014 list of 100 “Most Trustworthy Companies”, our third time to be on this prestigious list. For more than 25 years we have been dedicated to putting people to work and changing lives. Our Direct Placement Team is devoted to placing candidates in permanent positions throughout the USA. We are passionate about connecting you with the right position for your skills, experience and goals. Our team has built its expertise in the fields of Construction, Hospitality, Manufacturing, Retail, Logistics, and Waste. For additional information please contact: Lisa Bradley | Direct Placement Recruiter | True Blue Recruiting Team lmbradley@trueblue.com

TrueBlue is a Veteran friendly company!


SUCCESS IS IN YOUR HANDS NOW

YOUR CAREER STARTS HERE! HERE’S HOW TO JOIN: To learn more about job opportunities at Sallyport, please visit us online: 1

Go to http://www.sallyportglobal.com/ careers

2 Click on “Join Sallyport” 3 Create login and password 4 Apply online

WE’VE BEEN SEARCHING FOR YOU! We are looking for mission focused professionals in the following areas: 1

Global Protective Services

2 Security and Global Risk Management 3 Base Operations Support 4 Operations & Maintenance 5 Airfield Operations 6 Intelligence Support

12+ 1,200+ PERSONNEL IN SECURITY OPERATIONS

CURRENTLY OPERATING IN 20 COUNTRIES

12+ YEARS EXPERIENCE IN MIDDLE EAST

1,300+ PERSONNEL IN MISSION SUPPORT


WHY SALLYPORT? For over a decade, our experienced and qualified personnel have provided Sallyport’s clients with top quality services to enable mission success worldwide. Our people are our key asset. They enrich Sallyport with extensive real-world experience, agility, and innovative thinking. Join some of the security industry’s most recognized experts at a global company that plays an integral role in bringing post-conflict stability and making communities safe. Work for a trusted provider of protective and mission support services whose leaders are proud veterans and recognize the value of a military background. Shape and deliver tailored solutions on challenging and dynamic projects globally.

CONTACT US! 11921 Freedom Drive, Suite 1000 Reston, VA 20190 703.640.3000 www.sallyportglobal.com

Create a road map for your career by exploring advancement opportunities within Sallyport. Give back by participating in community outreach programs.

EXCEPTIONAL PEOPLE EXCEPTIONAL OPPORTUNITIES


Service Manager

• Maintain the service and inspection schedule for all sold work. • Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. • Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. • Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed. Process purchase orders through the system using established guidelines. • Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. Analyze and report to management any significant deviations from original job plans or scope of work changes. • Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management. • Perform service work to assist with overflow and emergencies, as needed. • Provide technical guidance to customers and technicians via telephone support or facilitate contact with appropriate resources to support the need. • Track and follow up on leads brought in by field operatives (technicians and inspectors). Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required. • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution. • Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines. • Provide leadership in safe work practices by functioning as the Branch Safety Officer. Organize, document and report monthly safety meetings. Maintain and provide all safety‐related documentation, per company guidelines. • Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all field operatives in the branch. • Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. • Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service


technicians’ equipment and vehicles and record the results. • Perform invoicing weekly to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work. • Ensure 24‐hour response is available or negotiate other agreeable actions with customers. • Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. • Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. • Maintain company vehicle and uniforms in a clean a presentable manner, if appropriate. • Other duties as assigned by supervisor.

EDUCATION: Technical Associate’s degree or equivalent required. Bachelor’s degree preferred.

EXPERIENCE: 2‐3 years’ experience in a technical/support role. Familiarity with overhead cranes and their component parts desired. Prior supervisory and/or leadership experience preferred.

OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver’s license. Must be customer‐oriented, have well‐developed interpersonal, communication and PC skills and be able to prioritize tasks.

For more information contact mail:haley.leaks@adp.com or call me direct ay 419‐420‐1830 X4432


Service Planner The Service Planner is responsible for all planning and scheduling of the branch service and inspection activities. PRIMARY RESPONSIBILITIES: * Maintain the service and inspection schedule for all sold work. * Plan/assign field labor hours to maximize productivity (direct labor average) at or above 95%. Maintain open orders on the dispatch board. * Procure and coordinate required materials, parts, equipment and subcontractors for work assignments. Process purchase orders through established procedures. Process all related paperwork upon completion of work assignments and within the accounting month that the work was performed. * Follow up on new sales leads brought in by field operatives (technicians and inspectors). Forward leads to Service Sales for estimation and quotation. * Quote and sell maintenance contract renewals. * Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be promptly elevated to the next level of management for resolution. * Monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. * Review technicians' time tickets as submitted daily for completeness, accuracy and allocation to the correct job numbers. * Monitor and coordinate the maintenance of company equipment and assets in proper condition and good working order. * Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles. Report findings to Manager. * Provide information and assistance to the Branch Service Manager/Branch Manager for any supervision and managerial support required by the technicians. * Perform invoicing weekly and immediately update the open orders report. The open orders report must reflect the current status of active service work and must be updated weekly. * Ensure proper margin levels on service work. Monitor quotes for accurate labor hour, travel costs, rental costs and procured items. * Enter data into WennSoft database as necessary to fulfill all assigned requirements. * Ensure 24‐hour response is available or negotiate other agreeable actions with customers. * Monitor the credit control list and assist in collection efforts. Accounts over 60 days must be discussed with the district administrative staff prior to delivery of services or materials. Obtain management approval prior to making an exception or extending credit outside the guidelines. * Check new accounts for D&B rating. Ensure credit application is processed if company is not rated or is outside established guidelines. * Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. * Other duties as assigned by manager.


Qualifications: A College Diploma in business or electro/mechanical field, with leadership and management ability. Must have computer, organizational, customer relation skills. Two to three years' experience in a technical support role. Related experience will be considered. Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer‐oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highly competitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure‐based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training. Our People and Commitment Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique. For more info contact me at Mail:haley.leaks@adp.com or dial me direct at 419‐420‐1830 X 4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category


Service Sales * Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. * Prepare or assist in preparing price estimates for service work using established worksheets, guidelines and input from the service department. * Maintain personal contact with all existing accounts in sales area. Prepare related monthly reports. * Maintain monthly contact with assigned "key accounts" and develop relationship. Document activity with key accounts. Prepare quarterly "key account record" and forward to District Manager. Schedule and conduct contract analysis presentation to all key accounts on an annual basis. * Prepare and maintain a log in CRM software of all quotations submitted to customers and provide report to manager once per month or as requested. * Monitor workload of service department and ensure all open time slots are filled with sold work. * Qualify all new prospects for credit worthiness. Check D&B ratings and obtain credit application, if appropriate. Obtain tax‐exempt certificate, if required. * Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. * Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Assume responsibility for contacting accounts that do not renew their contract. Prepare and submit monthly report of activity. Establish and maintain on‐going communications with the service department to address issues related to the customer base. * Return MainMan reports to customers within company guidelines outlined in the Contract Retention policy. Ensure strict compliance with all requirements of the Contract Retention policy. Review reports, in detail, and work orders with customer. * Maintain customer and contact information in CRM software, as required. * Follow all established safety rules and procedures, including those established by the customer. * Other duties as assigned by supervisor. EDUCATION: Bachelor's degree or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree. EXPERIENCE: Two (2) years' experience in industrial service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. OTHER REQUIREMENTS: Must have basic understanding of mechanical and electrical principles and be willing to work hands on with the service personnel occasionally. Good verbal, written, typing and computer skills are required. Must possess a hunter mentality. Must be persistent with a high tolerance for rejection. For more information contact mail:haley.leaks@adp.com for more information. 419‐420‐1830 X4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category


Industrial Electrician Technician Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We serve a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. We're not just lifting things, but entire businesses. TM Perform maintenance and repairs on electric overhead traveling cranes at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after‐hours service, as required. Conduct extensive on‐site electrical, mechanical and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general safety audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. Document findings and make corrective recommendations to the customer including a written "Safety Summary" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Requirements: ‐1 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Experience troubleshooting 480vac 3 phase motor control systems ‐HS Diploma or GED ‐Valid driver's license with a good driving record ‐Strong mechanical aptitude ‐Good communication skills ‐Respect of heights Preferred: ‐ 3 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Associate's degree in Industrial Electrical/Mechanical Technology or related field, or equivalent vocational/technical training and experience ‐Prior experience with cranes ‐Previous experience working in a heavy industrial setting. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category For more information contact haley.leaks@adp.com or dial me directly at 419‐420‐1830 X 4432


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Service Manager

• Maintain the service and inspection schedule for all sold work. • Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. • Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. • Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed. Process purchase orders through the system using established guidelines. • Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. Analyze and report to management any significant deviations from original job plans or scope of work changes. • Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management. • Perform service work to assist with overflow and emergencies, as needed. • Provide technical guidance to customers and technicians via telephone support or facilitate contact with appropriate resources to support the need. • Track and follow up on leads brought in by field operatives (technicians and inspectors). Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required. • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution. • Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines. • Provide leadership in safe work practices by functioning as the Branch Safety Officer. Organize, document and report monthly safety meetings. Maintain and provide all safety‐related documentation, per company guidelines. • Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all field operatives in the branch. • Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. • Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service


technicians’ equipment and vehicles and record the results. • Perform invoicing weekly to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work. • Ensure 24‐hour response is available or negotiate other agreeable actions with customers. • Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. • Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. • Maintain company vehicle and uniforms in a clean a presentable manner, if appropriate. • Other duties as assigned by supervisor.

EDUCATION: Technical Associate’s degree or equivalent required. Bachelor’s degree preferred.

EXPERIENCE: 2‐3 years’ experience in a technical/support role. Familiarity with overhead cranes and their component parts desired. Prior supervisory and/or leadership experience preferred.

OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver’s license. Must be customer‐oriented, have well‐developed interpersonal, communication and PC skills and be able to prioritize tasks.

For more information contact mail:haley.leaks@adp.com or call me direct ay 419‐420‐1830 X4432


Service Planner The Service Planner is responsible for all planning and scheduling of the branch service and inspection activities. PRIMARY RESPONSIBILITIES: * Maintain the service and inspection schedule for all sold work. * Plan/assign field labor hours to maximize productivity (direct labor average) at or above 95%. Maintain open orders on the dispatch board. * Procure and coordinate required materials, parts, equipment and subcontractors for work assignments. Process purchase orders through established procedures. Process all related paperwork upon completion of work assignments and within the accounting month that the work was performed. * Follow up on new sales leads brought in by field operatives (technicians and inspectors). Forward leads to Service Sales for estimation and quotation. * Quote and sell maintenance contract renewals. * Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be promptly elevated to the next level of management for resolution. * Monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. * Review technicians' time tickets as submitted daily for completeness, accuracy and allocation to the correct job numbers. * Monitor and coordinate the maintenance of company equipment and assets in proper condition and good working order. * Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles. Report findings to Manager. * Provide information and assistance to the Branch Service Manager/Branch Manager for any supervision and managerial support required by the technicians. * Perform invoicing weekly and immediately update the open orders report. The open orders report must reflect the current status of active service work and must be updated weekly. * Ensure proper margin levels on service work. Monitor quotes for accurate labor hour, travel costs, rental costs and procured items. * Enter data into WennSoft database as necessary to fulfill all assigned requirements. * Ensure 24‐hour response is available or negotiate other agreeable actions with customers. * Monitor the credit control list and assist in collection efforts. Accounts over 60 days must be discussed with the district administrative staff prior to delivery of services or materials. Obtain management approval prior to making an exception or extending credit outside the guidelines. * Check new accounts for D&B rating. Ensure credit application is processed if company is not rated or is outside established guidelines. * Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. * Other duties as assigned by manager.


Qualifications: A College Diploma in business or electro/mechanical field, with leadership and management ability. Must have computer, organizational, customer relation skills. Two to three years' experience in a technical support role. Related experience will be considered. Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer‐oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highly competitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure‐based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training. Our People and Commitment Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique. For more info contact me at Mail:haley.leaks@adp.com or dial me direct at 419‐420‐1830 X 4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category


Service Sales * Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. * Prepare or assist in preparing price estimates for service work using established worksheets, guidelines and input from the service department. * Maintain personal contact with all existing accounts in sales area. Prepare related monthly reports. * Maintain monthly contact with assigned "key accounts" and develop relationship. Document activity with key accounts. Prepare quarterly "key account record" and forward to District Manager. Schedule and conduct contract analysis presentation to all key accounts on an annual basis. * Prepare and maintain a log in CRM software of all quotations submitted to customers and provide report to manager once per month or as requested. * Monitor workload of service department and ensure all open time slots are filled with sold work. * Qualify all new prospects for credit worthiness. Check D&B ratings and obtain credit application, if appropriate. Obtain tax‐exempt certificate, if required. * Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. * Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Assume responsibility for contacting accounts that do not renew their contract. Prepare and submit monthly report of activity. Establish and maintain on‐going communications with the service department to address issues related to the customer base. * Return MainMan reports to customers within company guidelines outlined in the Contract Retention policy. Ensure strict compliance with all requirements of the Contract Retention policy. Review reports, in detail, and work orders with customer. * Maintain customer and contact information in CRM software, as required. * Follow all established safety rules and procedures, including those established by the customer. * Other duties as assigned by supervisor. EDUCATION: Bachelor's degree or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree. EXPERIENCE: Two (2) years' experience in industrial service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. OTHER REQUIREMENTS: Must have basic understanding of mechanical and electrical principles and be willing to work hands on with the service personnel occasionally. Good verbal, written, typing and computer skills are required. Must possess a hunter mentality. Must be persistent with a high tolerance for rejection. For more information contact mail:haley.leaks@adp.com for more information. 419‐420‐1830 X4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category


Serviice and In nstallatioon Techn nician Job Descripttion D Description: The T Service an nd Installation n Technician (S.I.T) is respoonsible for perrforming the fi final installatioon and startup oof new pallet, lumber, and fiirewood kilns at Kiln-Direct.com's custom mer locations tthroughout the world. The S S.I.T is also rresponsible forr servicing exiisting kilns alrready in operaation. This mayy be done by pphone or in peerson. This jobb requires kknowledge of electrical conttrol systems (P PLC, motors, 3 phase electrricity, …. etc.)), and gas burnners (natural ggas, and ppropane). T The role of thee S.I.T is an in ntegral part of Kiln-Direct.co om. Not only are you requirred to have exxtensive workiing knowledgee oof Kiln-Direct.com's produccts, but you aree also in many y ways the face of the comppany. In most ccases, you willl be the only eemployee of Kiln-direct.com K m that the custtomer ever meeets in person. Therefore, yoou must possesss a wide arrayy of skills bboth technical and personal. Honesty, Inteegrity, Politeness, Promptneess, and Civilitty are requiredd at all times. KilnD Direct.com can n and will teacch you the tech hnical skills th hat you will neeed to perform m in your role.. However, Kiiln-Direct.com m ccannot teach you y the personal skills that you y will need. If you do not have them byy now, you neeed not apply foor the pposition. C Compensation n for Junior S.II.T.: $41,000.0 00 annual basee pay. The Junnior S.I.T posiition is a dailyy rate pay withh two levels. O Once you havee completed th he training pro ocess, you willl be paid $1599.00 per day of work in the ooffice/shop annd $212.00 perr dday when you are working on o the road. Most M technician ns make betweeen $45,000.00 and $60,0000.00 annually, you will havee a company pro ovided servicee vehicle for work w purposes,, and an optionnal 3% employyer matching retirement plaan. B Benefits: You will be covered 50% by thee company's health h insurancce plan (25% oof family mem mbers). The plan is an H.S.A A pplan through Blue B Cross/Blu ue Shield of NC. N The compaany can withhhold pre-tax m monies and depposit these intoo an HSA aaccount for you. Y You may also choose to partticipate in the company sponsored retirem ment plan. If yyou decide to pparticipate thee company will m match up to 3% % of the amou unt that you deeposit into the plan. Y You are vested d in both of these accounts after a 3 monthss of employmeent. Y You will be prrovided with a company veh hicle for you to o use during ccompany relateed travel and aalso commutinng from your hhome to the offfice. Fuel for service and in nstallation trips is covered bby the companny; fuel for loccal travel is not. V Vacation: Yo ou will have 10 0 holidays plu us 1 week of vacation for thee first three yeears of employyment. After 3 years, the vvacation time will w increase to t 2 weeks. T Travel Expecttations: You can c expect to spend two weeks of every m month on the rroad traveling. This is a genneral gauge; thhere will be tiimes when mo ore travel time is required. T This is not a “9 9 to 5” job, wh hen customerss are in critical need for servvice it can reqquire extented hours. Please be aware that w when you are on o the road, yo ou can expect to work twelv ve to sixteen hhour days. K Kiln-Direct iss a Family Op perated, Community Focused, and Miliitary Friendlyy Employer

K Kiln-direct.com,, P.O. Box 159 9, Burgaw, NC 28425 2

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File:SIT job d description - Mililitary Friendly E Employer


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