Industrial Electrician Technician Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We serve a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. We're not just lifting things, but entire businesses. TM Perform maintenance and repairs on electric overhead traveling cranes at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after‐hours service, as required. Conduct extensive on‐site electrical, mechanical and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general safety audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. Document findings and make corrective recommendations to the customer including a written "Safety Summary" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Requirements: ‐1 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Experience troubleshooting 480vac 3 phase motor control systems ‐HS Diploma or GED ‐Valid driver's license with a good driving record ‐Strong mechanical aptitude ‐Good communication skills ‐Respect of heights Preferred: ‐ 3 or more years of experience in an industrial maintenance environment or equivalent military experience ‐Associate's degree in Industrial Electrical/Mechanical Technology or related field, or equivalent vocational/technical training and experience ‐Prior experience with cranes ‐Previous experience working in a heavy industrial setting. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category For more information contact haley.leaks@adp.com or dial me directly at 866‐203‐8227 X809‐2674
Inspector Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We serve a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. We're not just lifting things, but entire businesses. TM PRINCIPAL RESPONSIBILITIES:
Complete the schedule of monthly inspections and preventative maintenance, ensuring the schedule is completed or alternative arrangements are made. Understand sold work hours and perform inspections within the allowed hours without compromising safety or quality. Communicate exceptions to supervisor, as soon as possible. Perform inspection of equipment in accordance with established guidelines. Document findings and make corrective recommendations to the customer for inspected equipment including a written "Safety Summary" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Determine estimates of labor and any special tools or other requirements or hazards. Complete and provide proper checklist and required forms for each service, obtaining the customer's signature on appropriate forms to document acceptance. Provide quotation and perform quick repairs required by inspection and approved by customer. Document and track quotations provided to customers (either verbal or written) and submit to service office for follow up and tracking. Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically. Maintain copy of "Inspector's Course" to be available for report completion at customer site. Complete inspection reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. Review job with Service Manager, discussing repair issues and customer feedback received during the inspection review. Maintain regular communication with the service office and Service Supervisor, in accordance with established practices. Coordinate work schedule with Service Supervisor. Perform service/repair work, as required and as scheduling permits. Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required.
Follow all established safety rules and procedures, including those established by the customer. Maintain company vehicle and uniforms in a clean and presentable manner. Participate in monthly safety meetings. Other duties as assigned by supervisor.
EDUCATION: Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred. EXPERIENCE: Minimum one (1) year experience in crane service or related and equivalent experience. Six (6) months experience as a Service Technician preferred. 2,000 documented maintenance/inspection field hours on overhead cranes. OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be willing and able to work off the ground. Must possess good written and verbal communication skills. Must be able to work varied overtime, as required by customer and be available for "on call" as part of the service office rotation (if required in specific location). Must be able to travel and work out of town, on occasion. We offer a competitive compensation package, including a variety of employee benefits and base pay that is commensurate with experience. Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer‐oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highly competitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure‐based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training. Our People and Commitment Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique. For more information contact haley.leaks@adp.com or dial me directly at 419‐420‐1830 X 4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
Inspector Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We serve a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. We're not just lifting things, but entire businesses. TM PRINCIPAL RESPONSIBILITIES:
Complete the schedule of monthly inspections and preventative maintenance, ensuring the schedule is completed or alternative arrangements are made. Understand sold work hours and perform inspections within the allowed hours without compromising safety or quality. Communicate exceptions to supervisor, as soon as possible. Perform inspection of equipment in accordance with established guidelines. Document findings and make corrective recommendations to the customer for inspected equipment including a written "Safety Summary" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Determine estimates of labor and any special tools or other requirements or hazards. Complete and provide proper checklist and required forms for each service, obtaining the customer's signature on appropriate forms to document acceptance. Provide quotation and perform quick repairs required by inspection and approved by customer. Document and track quotations provided to customers (either verbal or written) and submit to service office for follow up and tracking. Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically. Maintain copy of "Inspector's Course" to be available for report completion at customer site. Complete inspection reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. Review job with Service Manager, discussing repair issues and customer feedback received during the inspection review. Maintain regular communication with the service office and Service Supervisor, in accordance with established practices. Coordinate work schedule with Service Supervisor. Perform service/repair work, as required and as scheduling permits. Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required.
Follow all established safety rules and procedures, including those established by the customer. Maintain company vehicle and uniforms in a clean and presentable manner. Participate in monthly safety meetings. Other duties as assigned by supervisor.
EDUCATION: Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred. EXPERIENCE: Minimum one (1) year experience in crane service or related and equivalent experience. Six (6) months experience as a Service Technician preferred. 2,000 documented maintenance/inspection field hours on overhead cranes. OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be willing and able to work off the ground. Must possess good written and verbal communication skills. Must be able to work varied overtime, as required by customer and be available for "on call" as part of the service office rotation (if required in specific location). Must be able to travel and work out of town, on occasion. We offer a competitive compensation package, including a variety of employee benefits and base pay that is commensurate with experience. Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer‐oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highly competitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure‐based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training. Our People and Commitment Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique. For more information contact haley.leaks@adp.com or dial me directly at 419‐420‐1830 X 4432 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
Service Manager
• Maintain the service and inspection schedule for all sold work. • Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. • Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. • Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed. Process purchase orders through the system using established guidelines. • Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. Analyze and report to management any significant deviations from original job plans or scope of work changes. • Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management. • Perform service work to assist with overflow and emergencies, as needed. • Provide technical guidance to customers and technicians via telephone support or facilitate contact with appropriate resources to support the need. • Track and follow up on leads brought in by field operatives (technicians and inspectors). Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required. • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution. • Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines. • Provide leadership in safe work practices by functioning as the Branch Safety Officer. Organize, document and report monthly safety meetings. Maintain and provide all safety‐related documentation, per company guidelines. • Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all field operatives in the branch. • Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. • Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service
technicians’ equipment and vehicles and record the results. • Perform invoicing weekly to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work. • Ensure 24‐hour response is available or negotiate other agreeable actions with customers. • Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. • Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. • Maintain company vehicle and uniforms in a clean a presentable manner, if appropriate. • Other duties as assigned by supervisor.
EDUCATION: Technical Associate’s degree or equivalent required. Bachelor’s degree preferred.
EXPERIENCE: 2‐3 years’ experience in a technical/support role. Familiarity with overhead cranes and their component parts desired. Prior supervisory and/or leadership experience preferred.
OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver’s license. Must be customer‐oriented, have well‐developed interpersonal, communication and PC skills and be able to prioritize tasks.
For more information contact mail:haley.leaks@adp.com or call me direct at 866‐203‐8227 X809‐2674
Service Planner The Service Planner is responsible for all planning and scheduling of the branch service and inspection activities. PRIMARY RESPONSIBILITIES: * Maintain the service and inspection schedule for all sold work. * Plan/assign field labor hours to maximize productivity (direct labor average) at or above 95%. Maintain open orders on the dispatch board. * Procure and coordinate required materials, parts, equipment and subcontractors for work assignments. Process purchase orders through established procedures. Process all related paperwork upon completion of work assignments and within the accounting month that the work was performed. * Follow up on new sales leads brought in by field operatives (technicians and inspectors). Forward leads to Service Sales for estimation and quotation. * Quote and sell maintenance contract renewals. * Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be promptly elevated to the next level of management for resolution. * Monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. * Review technicians' time tickets as submitted daily for completeness, accuracy and allocation to the correct job numbers. * Monitor and coordinate the maintenance of company equipment and assets in proper condition and good working order. * Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles. Report findings to Manager. * Provide information and assistance to the Branch Service Manager/Branch Manager for any supervision and managerial support required by the technicians. * Perform invoicing weekly and immediately update the open orders report. The open orders report must reflect the current status of active service work and must be updated weekly. * Ensure proper margin levels on service work. Monitor quotes for accurate labor hour, travel costs, rental costs and procured items. * Enter data into WennSoft database as necessary to fulfill all assigned requirements. * Ensure 24‐hour response is available or negotiate other agreeable actions with customers. * Monitor the credit control list and assist in collection efforts. Accounts over 60 days must be discussed with the district administrative staff prior to delivery of services or materials. Obtain management approval prior to making an exception or extending credit outside the guidelines. * Check new accounts for D&B rating. Ensure credit application is processed if company is not rated or is outside established guidelines. * Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk‐ ins for parts, equipment/building maintenance, answering phones. * Other duties as assigned by manager.
Qualifications: A College Diploma in business or electro/mechanical field, with leadership and management ability. Must have computer, organizational, customer relation skills. Two to three years' experience in a technical support role. Related experience will be considered. Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer‐oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highly competitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure‐based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training. Our People and Commitment Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique. For more info contact me at Mail:haley.leaks@adp.com or dial me direct at 866‐203‐8227 X809‐2674 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
Service Sales * Engage in various sales activities to sell service including planned repairs, components, modernization and new equipment to existing customers and develop new accounts in order to meet minimum established sales quotas. * Prepare or assist in preparing price estimates for service work using established worksheets, guidelines and input from the service department. * Maintain personal contact with all existing accounts in sales area. Prepare related monthly reports. * Maintain monthly contact with assigned "key accounts" and develop relationship. Document activity with key accounts. Prepare quarterly "key account record" and forward to District Manager. Schedule and conduct contract analysis presentation to all key accounts on an annual basis. * Prepare and maintain a log in CRM software of all quotations submitted to customers and provide report to manager once per month or as requested. * Monitor workload of service department and ensure all open time slots are filled with sold work. * Qualify all new prospects for credit worthiness. Check D&B ratings and obtain credit application, if appropriate. Obtain tax‐exempt certificate, if required. * Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. * Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Assume responsibility for contacting accounts that do not renew their contract. Prepare and submit monthly report of activity. Establish and maintain on‐going communications with the service department to address issues related to the customer base. * Return MainMan reports to customers within company guidelines outlined in the Contract Retention policy. Ensure strict compliance with all requirements of the Contract Retention policy. Review reports, in detail, and work orders with customer. * Maintain customer and contact information in CRM software, as required. * Follow all established safety rules and procedures, including those established by the customer. * Other duties as assigned by supervisor. EDUCATION: Bachelor's degree or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree. EXPERIENCE: Two (2) years' experience in industrial service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. OTHER REQUIREMENTS: Must have basic understanding of mechanical and electrical principles and be willing to work hands on with the service personnel occasionally. Good verbal, written, typing and computer skills are required. Must possess a hunter mentality. Must be persistent with a high tolerance for rejection. For more information contact mail:haley.leaks@adp.com for more information. 866‐203‐8227 X809‐2674 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category