VERVE – the specialist in customer advisory panels and online communities London Vacancies - Client Services Managers and Directors Introduction Verve is an innovative marketing services company that combines research, marketing, technology and panel management to help brands engage with their customers in an entirely new way. We specialise in creating, managing and maintaining online environments – customer advisory panels and communities - where brands can talk to their customers about whatever they want, whenever they want. We help our clients build a more informed picture of their customers.
We help our clients make better decisions about products, services,
positioning, advertising… and pretty much anything else. We put the voice of the customer on their desktops. We help understand and amplify positive customer experiences. We’re called VERVE for a reason, so if you’re the sort of person who loves a challenge, won’t stop until they’ve succeeded and loves working out how to make things better we’d love to hear from you. Client service managers and directors: ref 0026 This is a unique opportunity to work with one of the best teams around – industry leading co-founders and a buzzing team of some of the best consultants, researchers and analysts in the industry. Your role will be to create and manage strategic relationships with new and existing clients. As our business grows, we will offer a whole host of opportunities for growing your career. We expect you to do… New business development – to include networking, conference attendance, follow-up from marketing campaigns and cold calling activities Account development – building relationships with existing clients and expanding our networks within their organisations Consultancy, account support and delivery – providing consultancy input into projects and working closely with delivery team members You are the type of person who… Has a wide range and proven track-record selling and delivering in a consultative manner – e.g. at an IT or management consultancy, marketing services provider, research agency, advertising agency, etc. Is passionate about business and who wants to make a real difference to the clients we work with Has an ability to convert relationships into revenue Has strong problem solving abilities
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Is a fantastic communicator and relationship builder – you will be able to have conversations with senior people from across an organisation - research/insight, marketing, CRM, customer services functions Have a broad understanding of core market research techniques – ideally across both qualitative and quantitative disciplines. Practicalities Location: Central London office (see www.haveverve.com/get-in-touch.htm) with travel to clients Contract type: Full-time Remuneration: Depending on experience. Up to £60k+ uncapped commission. OTE 100k+. Next steps Interested in joining the Verve team? Please send the following to: Joinverve@addverve.com Your CV A short outline of why you’d like to join the team and what you’d bring to the party A note of your current notice period, your current salary and expectations going forward The Verve Philosophy As mentioned earlier, we are not called “Verve” accidentally. The name itself captures our approach and attitude to the way we live life and the way in which we do business. Verve is different to other agencies in that we are raising the game in terms of service, people and innovation. We believe in structuring our business around our clients’ needs, whilst ensuring that projects are delivered consistently end-to-end. We believe strongly in accountability, a client’s experience with Verve will always be with a person rather than a process. We believe strongly in partnership – not just with our clients, but right across our whole team. Our partnership beliefs are supported by a very strong, positive and inspiring culture. Working at Verve is all about doing amazing things for clients and challenging ourselves to continually improve how we do things. And, importantly, having fun while doing it! In terms of innovation, we want to make sure that we’re always bringing added “verve” to clients in the future, as well as today. Continuous improvement, innovation and invention are at the heart of our organisation. We’re constantly challenging ourselves to become better. We take inspiration from our work with clients to innovate and develop new products and services to save our clients money. This combination of partnership and inspiring culture means that our team really is revved up and raring to deliver more for our clients.
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