VERVE – helpdesk and office manager Introduction Verve is an innovative marketing services company that combines research, marketing, technology and panel management to help brands engage with their customers in an entirely new way.
We specialise in creating,
managing and maintaining online environments – customer advisory panels and communities - where brands can talk to their customers about whatever they want, whenever they want. We help our clients build a more informed picture of their customers.
We help our clients make better decisions about products, services, positioning,
advertising… and pretty much anything else.
We put the voice of the customer on their desktops.
We help
understand and amplify positive customer experiences. We’re called VERVE for a reason, so if you’re the sort of person who loves a challenge, won’t stop until they’ve succeeded and loves working out how to make things better we’d love to hear from you. Office and helpdesk manager: ref 0030 This is a fantastic opportunity to work with one of the best teams around – a really fun and entrepreneurial team who have a giggle while also working hard. We expect you to… Manage the helpdesks for our communities and panels. The office manager role isn’t full time, so you’ll also be managing our helpdesks. This involves answering member queries relating to the communities – everything from what to do if they’ve forgotten their password through to flagging customer services issues that our clients need to deal with. This aspect of the role would take up 80-90% of your time. Act as office manager and keep us all organised: everything from answering the phone, to recording when people are on holiday and ordering stationery. Working with a number of different team members to constantly improve the work that we do. You are the type of person who… Is incredibly organised – you have fantastic time management skills and juggle and prioritise many tasks Has fantastic communication and people skills Is fanatical about doing a good job Is fluent in English and enjoys writing Is IT literate, comfortable picking up new software systems, and a speedy typist Practicalities Location: Central London office (see www.addverve.com/get-in-touch.htm) with some travel to client offices Contract type: Full-time
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Remuneration: Up to £18k depending on experience Next steps Interested in joining the VERVE team? Please send the following to: Joinverve@addverve.com Your CV + a short outline of why you’d like to join the team and what you’d bring to the party Details of your current notice period and your current basic salary and any additional benefits, bonuses or commissions (please note that if we were to appoint you, we will check on your previous salary, so no porkies, please) Please note that due to the number of applications we receive you will not receive a response unless you are selected for interview The VERVE Philosophy As mentioned earlier, we are not called “VERVE” accidentally. The name itself captures our approach and attitude to the way we live life and the way in which we do business. VERVE is different to other agencies in that we are raising the game in terms of service, people and innovation.
We
believe in structuring our business around our clients’ needs, whilst ensuring that projects are delivered consistently end-to-end. We believe strongly in accountability, a client’s experience with Verve will always be with a person rather than a process. We believe strongly in partnership – not just with our clients, but right across our whole team. Our partnership beliefs are supported by a very strong, positive and inspiring culture. Working at Verve is all about doing amazing things for clients and challenging ourselves to continually improve how we do things. And, importantly, having fun while doing it! In terms of innovation, we want to make sure that we’re always bringing added “verve” to clients in the future, as well as today. Continuous improvement, innovation and invention are at the heart of our organisation.
We’re
constantly challenging ourselves to become better. We take inspiration from our work with clients to innovate and develop new products and services to save our client’s money. This combination of partnership and inspiring culture means that our team really is revved up and raring to deliver more for our clients.
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