VERVE – Operations Director Introduction Verve is an innovative marketing services company that combines research, marketing, technology and panel management to help brands engage with their customers in an entirely new way. We specialise in creating, managing and maintaining online environments – customer advisory panels and communities - where brands can talk to their customers about whatever they want, whenever they want. We help our clients build a more informed picture of their customers. We help our clients make better decisions about products, services, positioning, advertising… and pretty much anything else. We put the voice of the customer on their desktops. We help understand and amplify positive customer experiences. This is a fantastic opportunity to work with one of the best teams around - some of the best project managers, insight researchers, marketing consultants, web design and service delivery professionals in the industry – facilitating the dialogue between brands and their customers on a long-term basis to clients across a variety of sectors. As our business grows we will offer a whole host of opportunities for growing your career. We’re called VERVE for a reason, so if you’re the sort of person who loves a challenge, won’t stop until they’ve succeeded and loves working out how to make things better we’d love to hear from you.
Operations Director: ref 0033 We expect you to… Take ultimate responsible for all projects managed by direct and indirect reports with a strong focus on maximising both quality and productivity. Projects will vary in scope and length and will cover the initial design and build of communities, the on-going management of communities and the provision of fieldwork services through our communities. Leading, inspiring, managing and developing three separate teams (Design, Development, Fieldwork and Project Mgt) focusing on operational excellence, building relationships and facilitating a delivery environment where client expectations are consistently met or exceeded. Ensure the highest levels of delivery and data integrity to clients, establishing and maintaining appropriate systems for the measurement of client satisfaction, operational quality, monitoring/measuring/reporting on effective use of operational resources, opportunities and development opportunities. Taking ownership for continually improving all operational processes and reporting on this to the UK Management team. Maintain and support all operational activities as well as the IT solutions that provide the infrastructure for such operational tasks. Overtime, this many include the selection and management of outsourced partners. You are the type of person who… Has a proven track record of leadership and team management – ideally you will have previously held a management position where you can demonstrate leadership, management and development of team members. Has a proven track record in establishing and improving operational processes – ideally within an agency environment. You will have demonstrable experience of establishing and improving key operational metrics. Has a strong aptitude for technology and a strong interest in how technologies enable our clients to improve the dialogue with their customers. Has management experience of a technology based operational environment – including knowledge and exposure to managing the installation of third party software. Is looking for an opportunity to take a high degree of responsibility and ownership core operations. Sees a fast growing entrepreneurial environment as an exciting challenge
1
Practicalities Location: Central London office (see http://www.addverve.com/Contactus/tabid/309/Default.aspx ) Contract type: Full-time Remuneration: Up to £50-60k depending on experience
Next steps Interested in joining the Verve team? Please send the following to: Joinverve@addverve.com Your CV + A short outline of why you’d like to join the team and what you’d bring to the party Details of your current notice period and your current basic salary and any additional benefits, bonuses or commissions (please note that if we were to appoint you, we will check on your previous salary, so no porkies, please) Please note that due to the number of applications we receive you will not receive a response unless you are selected for interview
The Verve Philosophy As mentioned earlier, we are not called “Verve” accidentally. The name itself captures our approach and attitude to the way we live life and the way in which we do business. Verve is different to other agencies in that we are raising the game in terms of service, people and innovation. We believe in structuring our business around our clients’ needs, whilst ensuring that projects are delivered consistently end-to-end. We believe strongly in accountability, a client’s experience with Verve will always be with a person rather than a process. We believe strongly in partnership – not just with our clients, but right across our whole team. Our partnership beliefs are supported by a very strong, positive and inspiring culture. Working at Verve is all about doing amazing things for clients and challenging ourselves to continually improve how we do things. And, importantly, having fun while doing it! In terms of innovation, we want to make sure that we’re always bringing added “verve” to clients in the future, as well as today. Continuous improvement, innovation and invention are at the heart of our organisation. We’re constantly challenging ourselves to become better. We take inspiration from our work with clients to innovate and develop new products and services to save our client’s money. This combination of partnership and inspiring culture means that our team really is revved up and raring to deliver more for our clients.
2