Engaged Couples Use Live Support for Website to Explore Their Options
Planning to walk down the aisle? Before exchanging vows, you can leverage technology to save big on your wedding day. Engaged couples that have a restrained budget can do anything from buying a 2 nd reception dress, sending designer invitation cards and financing their dream honeymoon. While, a number of mobile applications and e-commerce websites allow the bride and groom to-be to have a more affordable wedding ceremony, nothing gets better than asking close friends and family members to gift a honeymoon through a bridal registry. According to Wedding Republic’s ‘Wedding Registry Trends: Wedding Gifts in 2013’, electronic self-service registries aren’t what they used to be. Online registries should use live customer service chat to help customers make most of their wedding list. Wedding Republic’s information graphic exposes a downward trend of registering in big box stores and upward trend in creating a wedding list online. While, 88% of couples set up a wedding registry, they are swaying away from gift items such as electronics (7%), and decoration items (7%). They are asking for honeymoon related gifts (20%), cash (16%), and kitchen items (10%). While, the average amount a guest spends $150, a group of friends can contribute to a big-ticket item such as a honeymoon. In fact, 38% of couples say travel is on their registry wish list. In order to take advantage of this trend, wedding registries can use chat support software to persuade the engaged couple to do business with their website. Live support for website is an online CRM application which connects users to a customer service representative (CSR). While, a FAQ section may introduce the bridal registry, couples may be unsure about creating an account on the site. CSRs can diminish their uncertainty through live chat. Live support for website enables CSRs to live chat with customers around the clock and in their language preference. Customers may want to know how to create a wish list, share it with
guests, and see who has contributed. Once the engaged duo has understood the services proffered and the fee structure, customers can live chat how to register for their honeymoon instead of, or in addition to, typical wedding gift items.