Jackson EMC Surge Protection Program

SURGE PROTECTION PROGRAM Never worry about expensive electrical surge damage again.

Protection for your valuable investments If your home appliances are damaged by a power surge or lightning strike, your investment will be protected. Each year there are about 25 million lightning strikes in the U.S. Georgia ranks 8th among other states in terms of density of lightning strikes per square mile. Keep your investments safe with plans starting at $5.75 per month.

No hassles Why file a claim with your homeowner’s insurance and risk higher premiums? What about your deductible? With optional Surge HELP® you pay the same amount, regardless of claims, and there is never a deductible. Surge HELP® will even pay up to $125 in diagnostic/ service fees for a valid claim and there’s no equipment to install.

More coverage Most surge protection programs exclude items such as stoves and ovens or the outside portion of your heat pump/AC and well pumps. Surge HELP® covers all of those items, giving you more protection.

Simple claims process If you experience a power surge, filing a claim is easy –

Call 1-833-521-4825 to request a claim form

Have a repair technician diagnose your damaged item(s)

Surge HELP® will pay to repair or replace damaged items

Surge HELP® Program Terms & Conditions Eligibility: An owner/renter of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes and apartments.

Recreational vehicles and properties used for commercial purposes are not eligible.

Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your electrical products prior to enrollment. If your electrical products are entirely shared with any third party or covered by a homeowners’, condominium or like association, then you are not eligible.

Benefits: Coverage provides reimbursement, up to the benefit amount, for the covered cost to repair or replace the following residential electrical products, for which you have sole responsibility, that fail due to an electrical surge (a short-term burst of excessive, unwanted energy (transient over-voltage) on a circuit, which if not suppressed, can accelerate wear and tear of attached electrical equipment, increasing repair frequency, repair costs and product failure): appliances, electronics, and electromechanical equipment including, but not limited to, refrigerators, clothes washers, clothes dryers, dishwashers, blenders, mixers, toasters, microwaves, televisions, window air conditioning units, thermostats, lamps, computers, DVD players, game consoles, printers, scanners and handheld devices such as tablets. Reimbursement up to $125 for standard service call and/or diagnostic fees for a covered repair or replacement is available.

Not Covered: Reimbursement for expenses recoverable under any electrical product or add-on home warranty; power tools; electrical products that cannot be replaced with like kind and quality (e.g. antiques); or damage from negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

Arranging for Repair/Reimbursement: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can request reimbursement, providing 11 months of coverage during the first year. You are responsible for arranging and paying the service technician for your covered repair or replacement. You must call HomeServe within 7 business days of an electrical surge event to request a claim form, and return the completed form (including an invoice from a qualified service technician) within 30 days. Upon renewal/reactivation (if applicable), there is no waiting period.

Cancellation: Cancel any time by calling HomeServe at 1-800-462-3691. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable.)

Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your Jackson EMC bill.

To see full Terms and Conditions with complete coverage and exclusion details before enrolling call 1-833-521-4825 or go to https://www.jacksonemc.com/surge-help-terms.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Jackson Electric Membership Corporation and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. If you prefer not to receive HomeServe solicitations, please call 1-833-521-4825.

Coverage includes electric heat pumps, ovens & stoves, and well pumps.

Frequently Asked Questions Why should I purchase Surge HELP®? Can’t I just buy surge protectors?

High quality surge protectors are a good idea, in fact Jackson EMC offers them (see the order form in this brochure.) However, surge protection for motor-driven appliances, such as HVAC units, refrigerators, garage door openers and water heaters can be more challenging. Often these electrical outlets are difficult to access. Surge HELP® offers protection for these appliances.

How do I know the repair cost will be paid to me?

You can call once you receive a repair estimate; however, as long as the claim form for a covered repair or replacement is completed in full per the instructions and accompanied by the proper documentation, you will receive payment. (See Terms & Conditions for complete claim process.)

How do you determine replacement cost for items that cannot be repaired?

Replacement cost is based on the typical purchase price of a similar, standard product available on the market today, taking into consideration the make, model and features of the item being replaced.

To order Surge HELP®, complete the enclosed order form.

For more information, call Jackson EMC customer service at 1-800-462-3691.

Jackson EMC Surge Protection

SERVICE REQUEST Member Cost Jackson EMC Acct #

Date

Name

Phone #

Address City

Zip

SERVICES REQUESTED: Surge HELPÂŽ warranty program for coverage on motor driven appliances.

m $2,000 annual coverage

$5.75 per month

m $3,000 annual coverage

$6.95 per month

Monthly Cost

= $

= $

=$

m YES, please sign me up for the SurgeHELPÂŽ plan from

HomeServe I have selected above and include the monthly charge, plus any applicable taxes, on my Jackson EMC bill.

I understand that this optional plan is billed on a monthly basis and based on an annual contract that will be automatically renewed annually at the then-current renewal price. I have the option to cancel this contract at any time without additional cost to me by calling 1-800-462-3691. I confirm that I am the homeowner and have read the information in this package, understand there are limitations and exclusions, and meet the eligibility requirements for this coverage.

Member Signature (Authorizing monthly charge on electric bill)

Complete form and mail to:

Jackson EMC | P.O. Box 38 | Jefferson, GA 30549

ORDER FORM Plug-in Protector Devices For Electronics Price

Total

1-SOPPS

Model #

Qty.

$17 ea.

$

2-SOPPT

$17 ea.

$

3-1500DRJ

$88 ea.

$

Subtotal $

Sales Tax*

$

TOTAL COST

$

Single Outlet

Single Outlet with Modem 8-Outlet w/Modem and Coaxial

*Based on county of residence.

Ordering Information Ship To Address City/State/Zip Daytime Phone Account #

Method of Payment

m Cash

(*Subject to approval)

m Check (Check Enclosed)

m Charge total amount on next bill (Jackson EMC customers/members only)* m Charge total amount over 3 months (Jackson EMC customers/members only)* Discover/VISA/MasterCard m

For payment by credit card, please provide the information below.

m Discover

m VISA

m MasterCard

Credit Card Number

Expiration Date MONTH

YEAR

Signature

Complete form and mail to:

Jackson EMC | P.O. Box 38 | Jefferson, GA 30549

Model 1 To protect most electronics, choose the single plug (Model 1).

It is perfect for stereo systems, CD players, microwave ovens, or other devices without additional telephone or cable TV connections.

Model 2 To protect electronics with phone connections and DSL, choose Model 2. This single-plug model is great for phones, answering machines, computers and fax machines.

Model 3 For protection of multiple electronics, including satellite dish protection, use the 8-plug surge protection model with modem and coaxial (Model 3).

This model protects phones, computers, cable TV receivers and satellite TV receivers.

PROTECT Your Electronics from Power Surges!

With Jackson EMC’s Surge Protection for Electronics, your valuable electronics are protected against damage due to lightning or power surges. These devices are designed to keep lightning from reaching your computer, TV, DVD and Blu-ray players, or any electronic device plugged in. If they don’t, your electronics will be replaced or repaired, free of charge! ** **Warranty Coverage (residential only, not commercial) PSP TVSS are warrantied for life. If a surge should pass through a PSP TVSS and the TVSS fails, causing consequential damage to the equipment correctly connected to it, PSP will pay up to $25,000 per occurrence for repair or replacement with a $6 million limit per location.

PSP Products, Inc., handles claims.

For more information, visit jacksonemc.com/surge or call Jackson EMC customer service at 1-800-462-3691.

10/19