presentation document

a proposal for

REAL ESTATE TRANSACTION MANAGEMENT SERVICES

prepared for Accenture March 7, 2008

Executive Summary To assist Accenture’s U.S. portfolio manager and the internal leasing organization, Workplace Service Group (“WSG”); in developing and implementing real estate solutions that reduce portfolio occupancy costs and maximize operational efficiency, while maintaining a high level of quality service delivery, Cushman & Wakefield, Inc. (“C&W”) will leverage the fundamentals of effective real estate transaction management, including talented local market specialists incentivized for responsiveness regardless of transaction size, to supplement the services currently provided by WSG. C&W will apply the best practices of the professional services/consulting industry, including location rationalization at the local, regional, and national level, to streamline the acquisition and disposition processes and realize optimal real estate solutions. By aligning expert transaction services professionals with an extensive knowledge of trends and a keen ability for market forecasting, C&W will effectively create and leverage opportunities in local markets to secure the most advantageous transaction structures. C&W is committed to working with Accenture and WSG to enhance partnership value and ensure the success of business objectives.

Basis of Understanding To realize additional value in local markets where Accenture USA maintains a corporate presence, Accenture and WSG are evaluating the expanded use of third-party real estate service providers to augment transaction management efforts and to leverage leading industry practices. Accenture intends to procure lease transaction management assistance, in a Preferred Provider capacity, for a portion of its portfolio consisting of approximately 150 leases governing business environments comprising less than 50,000 sf.

In addition to providing transaction services, Accenture may require consultative services regarding various real estate activities outside the size and geographic scope of the portfolio defined by the Request for Proposal (“RFP”) and may leverage the expertise of its services provider for strategic planning, portfolio management, and financial analysis, as appropriate.

Unique qualifications C&W recognizes the key factors that drive the realization of value throughout a national portfolio to be founded in basic transaction management principles. C&W offers the following unique qualifications that are the fundamental components of success in managing the local assignments of national portfolios.

Expert Account and Local resources.

Accenture and WSG will be able to focus on the strategic development of the national portfolio plan, while C&W real estate practitioners drive informed real estate decisions locally that align with Accenture’s corporate business plan.

C&W is committed to Accenture’s success and will dedicate expert, senior-level resources responsible for managing and implementing the corporate real estate plan and ensuring the appropriate level of expertise is present at every critical phase of the transaction process.

A. Mitti Liebersohn, a 25-year industry veteran who has been serving national corporate clients in a strategic transaction management capacity for more than 15 years, has been designated as the Account Executive and single point of contact for the Accenture USA account.

In this capacity, Mr. Liebersohn will

provide strategic guidance and oversight to the local and national account team. He will be responsible for the delivery of consistent and objective-driven transaction management services and for identifying the local, corporate, or field broker market specialists most qualified to service specific requirements. Mr. Liebersohn will work with WSG in defining marketspecific negotiation strategies and will participate in the closing process.

Strategic Multi-market Approach.

Accenture and WSG will service the partnership with greater consistency and efficiency by working with C&W to adapt our standard approach to

transaction management strategy and process to fit the needs of the firm.

C&W will assess Accenture USA’s portfolio and business objectives and review relevant real estate metrics for industry competitors (e.g., cost of real estate per employee, density, space usage, real estate cost, and cost to revenue targets) to validate the projected portfolio activity in the context of local market dynamics and to set the framework for competitive, market-driven occupancy strategies that limit partnership liability.

Service Provider Responsiveness.

Accenture and WSG will realize expedited transaction cycle times leveraging C&W’s status as a local market leader.

More than 200 national corporate clients!

With more than 200 national corporate clients, C&W generates significant revenue for our local corporate, alliance, and field broker offices in major and tertiary markets that align with Accenture USA’s domestic portfolio. The volume of transactions in these markets positions C&W as a revenue driver and ensures a superior level of responsiveness and attention to detail, regardless of transaction size.

Competitive Compensation Structure. Accenture and WSG will receive dedicated, senior-level, expert brokerage resources that are atypical of standard market practice for national account management, under C&W’s competitive compensation structure.

C&W is prepared to honor a feeshare arrangement based upon commission value and has also

proposed a cost per sf structure with a portion of earned commission subject to Accenture and WSG’s assessment of performance in accordance with defined Service Level Agreement (SLAs) and Key Performance Indicators (KPIs).

Competitive Local Market Position.

Accenture and WSG will extract more value out of local markets and effectively negotiate competitive transaction structures by allowing C&W to identify opportunities and create market leverage.

An established presence in Accenture’s geographic markets affords C&W insight into local market dynamics that serve as the foundation of market leverage.

As opposed to reacting to market conditions, C&W will analyze data and serve as a catalyst to market shifts that will benefit Accenture USA.

Conclusion To assist Accenture USA in maximizing the value of its real estate, C&W is committed to developing the Accenture USA/C&W partnership and to working with Accenture and WSG to standardize processes and provide expert resources that will ensure efficient and seamless transaction management. Our extensive experience in servicing client portfolios similar in size and scope to that of Accenture USA affords our team the local market insight, the vast negotiating techniques, and the proven approach to secure competitive transaction structures in reduced cycle times that enhances portfolio and partnership value

Proposal Response Business Requirements 2.1.3 a) If during the term of the agreement, Service Provider’s pricing for services similar to those covered under the agreement are reduced, Service Provider agrees to adjust Accenture Services pricing for the same services proportionately, effective from the date of reduction of such similar products and services.

C&W prices its services on the basis of anticipated revenue and expected cost of servicing each account. As a result, certain C&W clients may receive pricing that is lower than that offered Accenture.

2.1.3. b) If during the term of the agreement, standardization and simplification opportunities are identified that will produce significant cost saving opportunities to Accenture Services, Accenture Services reserves the right to renegotiate the agreement to reflect such cost saving opportunities.

In the event that C&W and Accenture can not agree upon a renegotiated pricing structure, then C&W would have the option to cancel the contract.

2.1.7 a) Service Provider will provide

a copy of its latest annual financial report with the RFP submission C&W’s annual financial report shall be considered confidential and used only to evaluate our financial stability. It will not be shared outside of those evaluating our response to this RFP. 2.1.9) If Service Provider anticipates subcontracting any portion of the work, identify in your proposal the portion of the work to be so subcontracted and the names and addresses of the subcontractors.

C&W does not anticipate

subcontracting any portion of the work outlined in the scope of this RFP. We may work with a local cooperating broker to provide local market insights, but we will not have a subcontract relationship with such firms.
 2.1.11 Service Provider shall

demonstrate its methods for ensuring and measuring customer satisfaction for the services it provides and provide historical data.

C&W has received ISO 9001:2000 in the UK. We have implemented a modified Six Sigma program

featuring the DMAIC (Define, Measure, Analyze, Improve, Control) process. Currently 12 members of our Client Solutions team are undergoing Six Sigma Greenbelt training, to be completed by March, 2006.

Pricing Requirements 2.2.6 (a) Please provide detailed examples of alternative pricing structures you have implemented with other clients and recommend to Accenture Services for consideration (E.g. fixed fees, rebate structures, etc.). This to be entered into LTM SERVICE PROVIDER pricing matrix.xls Under strict confidentiality, C&W

does not disclose the specifics of compensation structures we honor with our clients. However, the pricing models proposed reflect similar analyses applied to the development of compensation structures for our clients. 
 2.2.6 (b) Please complete the worksheets located with the LTM SERVICE PROVIDER pricing

matrix.xls.

C&W does not price Transaction Management services at an hourly or flat annual rate. The majority of our transaction management professionals are commission based and by contract we have no provision for compensating brokerage staff on an hourly rate.

Individual Project Requirements 2.3.5 Assign a dedicated person to work with Accenture Services.

C&W will assign a single point of contact to coordinate all transactions. Based upon the projected portfolio volume, C&W is not prepared to provide a resource dedicated 100% to the Accenture USA account.

2.3.40 Provide a draft lease to Accenture & its law firm for further review and edits.

C&W is precluded from providing legal services under real estate license law and therefore assumes that Accenture USA’s legal

department or counsel will draft lease documents.

accounting audits that discover inaccuracies in the invoices.

C&W will also make recommendations, based upon our experience with similar accounts, that will contribute to efficient and seamless account management.

Billing and Administration Requirements

2.4.11 The Service Provider shall extend the payment period for any charges associated with a disputed amount, without interest or other penalty until the problem is resolved to Accenture Service’s satisfaction C&W shall extend the payment period for any charges associated with disputed amounts provided said disputes do not result in litigation, arbitration, or an order of collection.

2.4.9 The Service Provider will reimburse Accenture Services for any audits that discover inaccuracies in the invoices C&W is prepared to reimburse any reasonable costs incurred for