October/November 2017
Vol. 15 No. 5
The Latest on the Opioid Crisis The Future of Courtroom A/V
Go With the Flow
Case Flow & CMS Solutions
with alternative & diversion programs
Publisher & Executive Editor Thomas S. Kapinos Assistant Publisher Jennifer Kapinos
O C T O B E R / N O V E M B E R 2 017
Editor Donna Rogers
VOLU M E 15 N U M B E R 5
Contributing Editors Michael Grohs, Bill Schiffner G.F. Guercio, Kelly Mason
F EATU R E S
Art Director Jamie Stroud
8 CTC 2017—Best of Show 16 Progressive Drug Treatment Courts
Marketing Representatives Bonnie Dodson (828) 479-7472 Art Sylvie (480) 816-3448 Peggy Virgadamo (718) 456-7329
20 The Opioid Crisis: How Can We TackleI it Head-on?
24 A/V in the Courtroom 24 Go with the Flow: Case Flow & CMS solutions
with alternative & diversion programs
is published bi-monthly by: Criminal Justice Media, Inc PO Box 213 Hermosa Beach, CA 90254 310.374.2700 Send address changes to: COURTS TODAY 69 Lyme Road Hanover, NH 03755 or fax (603) 643-6551
DE PARTM E NTS
32 Ad Index
To receive a FREE subscription to COURTS TODAY submit, on court letterhead, your request with qualifying title; date, sign and mail to COURTS TODAY 69 Lyme Road Hanover, NH 03755 or you may fax your subscription request to (603) 643-6551 Subscriptions: Annual subscriptions for non-qualified personnel, United States only, is $60.00. Single copy or back issues-$10.00 All Canada and Foreign subscriptions are $90.00 per year. Printed in the United States of America, Copyright © 2017 Criminal Justice Media, Inc.
BY G. F. G U ERC I O, C O N T R I B U T I N G E D IT O R
COURT
!
SuperPOW er
UNLEASHING THE POWER OF TECHNOLOGY IS A REAL GAME CHANGER FOR THE COURTS.
P
owerful new technologies and processes abound for the courts this fall. Tracking them down, many shown at the CTC2017, reveal improved pathways to a more efficient and effective court. These innovative ideas can be game changers and provide transformative answers to issues. The technology touches and improves nearly every area in a court from CMS deployment in multiple courts, to resolving cases without going face to face, to paying citations online. Technology transforms the court with robotic document processing, interpreters and evidence accessed from afar, supervision and community service checked and handled by handheld devices, communications continually updated in the courthouse as well as to users and jurors, and automatic triggering of business processes.
Technology and the firms that provide it to the courts almost need to wear a cape as the Wikipedia definition of a superhero is “someone who possesses superhuman power and is dedicated to fighting crime, protecting the public…” Superheroes in the courthouse, armed not with the ability to leap In Computing System Innovations’ CTC2017 session the crowd overflows to hear about AI and document processing from Henry Sal, Jr.
tall buildings but with powerful technology, are changing the game and transforming the court system.
AI Document Processing HE NR Y S AL, JR . P R E S I DE NT, C OM P U TI NG S YS TE M I NNOVATI ONS
Tesla makes self-driving cars, Amazon can predict what you are interested in purchasing, Starbucks now even knows what your coffee
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order will be when you walk into their store—all possible due to artificial intelligence (AI) technology in use today. So why are we spending millions of hours each year reviewing scanned and e-filed court documents and updating data in case management systems? AI software can automate court document workflows, review and validate filings, and perform automatic data entry. AI software bots can perform as virtual employees, providing 24x7x365 “lights-out” document processing. AI software and bots can even automate the exchange of data between disparate systems where the only current methodology is tedious, errorprone, and time-consuming manual data entry. AI addresses four areas of automating court document workflows—automatic document classification, document separation, data extraction and advanced redaction. Practical applications of AI for court document processing follow: Errorfree e-filed documents, unattended document intake for case management systems, refinement of docket coding, automated secondary data entry, ad-hoc information extraction and data mining. AI is upon us and is a beneficial disruptive technology. AI will continue to grow and provide a strategic advantage to those that embrace its superhuman capabilities.
Multi-Tenant CMS JIM M ORT E N SE N , CH IE F TECH NI C A L O FFI C E R , JU S T IC E SYST EMS , I NC .
Increasingly, courts must reduce the cost of acquiring and maintaining technology while continuing to efficiently operate. To assist, Justice Systems, Inc. has announced the release of the FullCourt Enterprise 7.1 Court Case Management System (CMS), which now supports efficient and secure deployments in a cen-
Justice System Inc.’s multi-tenant architecture allows a single instance of the CMS to support multiple courts.
trally-hosted, cloud, or SaaS (Software as a Service) model. The innovative multi-tenant architecture of FullCourt Enterprise allows a single instance of the CMS to support multiple courts, with each court being a tenant with clear data isolation between courts. Justice Systems’ solution deployed in a centralized statewide implementation provides the ability to standardize and centrally manage common statewide configuration such as case types, chart of accounts, fine and fee schedules, statutes, etc., while allowing courtspecific configuration to be set up and managed by each tenant court. In addition to simplifying configuration setup and management, this centralized deployment replaces numerous distributed database servers. The centralized deployment, multi-tenancy, and global configuration options of FullCourt Enterprise make it ideally suited to ease the burden of infrastructure, management, and maintenance costs of a case management system.
Video Interpreter Solution M E LI NDA P AR AS , P R E S I DE NT AN D C E O, P AR AS AND AS S OC I ATES
U.S. courts are challenged to provide qualified interpreters for the hundreds of thousands of proceedings involving individuals with limited English proficiency. Courts
Paras and Associates provides a hosted video package that offers a turnkey interpreter solution.
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administrators looking for solutions have turned to remote interpreting to make efficient use of time and resources and to reach qualified interpreters from other locations. But setting up and managing an audioor video-remote-interpreting system can be difficult and expensive. Paras and Associates (PAA) interpreter systems has teamed with NWN to provide a hosted video package that offers a true turnkey video interpreter solution. This unique bundle of services built on the Cisco Unified Communications platform eliminates technical headaches and offers maximum flexibility to use certified staff interpreters and contractors as appropriate in a particular setting. The PAA system supports simultaneous interpreting of court proceedings, private sidebar communication with counsel, integration with existing court PA systems, and all of the features demanded by court interpreters and administrators alike.
Client-facing Supervision App JAM ES N EW SMA N , V IC E PRE SI D ENT OF S A LE S A N D MA R K E T I NG , C FI V E
Mobile technology can provide courts unparalleled client access with the benefits of automation, scalability, and personalization. cFive Catalyst bridges the clientsupervisor relationship with intelligent supervision management and a client-facing mobile app that automates interactions and information gathering, and improves communication and monitoring, client accountability, and client behavior. Catalyst enables courts to engage with all clients and configure automated interactions that fit their individual needs. Automated updates, verification of client information and triggered notifications for non-compliance enable case managers to focus on clients with the greatest needs. In addition, Catalyst makes
facing courts today is communicating the most up-to-date information to patrons. Without the tools to update case or facility information in real time, courts run the risk of patrons receiving inaccurate information. This can lead to missed appointments or interrupting court staff to ask for help, which creates a slower environment. Being unable to update outdated information on the fly is a burden on court staff, too. If an edit is made to the day’s case information, the docket must be reprinted and reposted as quickly as possible.
cFive Catalyst bridges the client-supervisor relationship through smartphone technology…such as an appointment acknowledgement screen.
courts more efficient through the ability to reallocate cases and reduce case-management workloads. One of the most daunting challenges courts face today is a high number of technical violations. Catalyst ensures clients have the information they need when they need it. The convenience of 24/7 access to appointments and directions, and automated notifications and required verifications help clients stay abreast of obligations. Pew Research reported 72-percent of U.S. adults owned a smartphone in 2016; as that number continues to increase, courts effectively incorporate supervision empowered by smartphone-enabled technology.
CMS-Integrated Docket Updates K R IS T EN ZE C K , M AR K E TI NG C O M M UNI C ATI ONS M ANAG E R , INFAX
One of the biggest challenges
The Infax DocketCall solution integrates with CMS to update information in real time.
Infax’s DocketCall solution was created with this problem in mind. DocketCall integrates with the court’s case management system to display case information in an organized fashion on monitors in the courthouse. Using DocketCall’s intuitive user interface, court staff can quickly make changes to case information from any device and update the docket displays in real time. The user interface is compatible with smart phones, tablets, laptops and desktop computers.
Community Service Verifier/Tracker BE N R E NO-W E BE R , C E O, M OBI LE S E R VE
With dockets backed up, jails overflowing, many judges are looking for ways to better utilize community service and probation programs. But court administrators
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MobileServe helps courts track, verify and manage all aspects of courtordered community service on any mobile device, and verify and capture signatures on-site.
often struggle with the difficulty and expense of not only tracking down paperwork but verifying if and when service was actually performed. Lower completion rates lead to offenders back in court and fewer good works performed within communities. Advances in mobile technology have made it increasingly possible to
allow clients and nonprofits to track and verify service completion, reducing the burden on probation officers and court partners. MobileServe allows probation officers to verify when and where someone performed community service in four different ways, including one-touch approval by approved partner agencies, online kiosk check-ins for direct supervision, e-signatures, and geo-tagging. With an app available on mobile devices and a cloud-based system accessible to courts and partner agencies, it is easy to prove service was completed. Automatic reminders and regular prompts increase completion rates. MobileServe’s communications tools allow probation officers or court administrators to communicate with individuals or with groups in real time to inform them of cancellations, location changes, or
status changes. Court administrators can accept or reject service hours based on information in the database, pushing reporting requirements back to the client.
Court Docket/ Emergency Alert System M I K E K I LI AN, S E NI OR DI R E CTO R OF BU S I NE S S DE VE LOP M E NT , M VI X
The trend with courts now is to be more user- and public-friendly. Going digital is the new norm. Technology is a great enabler and there is tremendous opportunity to use it to transform how courts interact with the public. It allows courts to improve the public’s accessibility and convenience, and provide more court information. The goal is to do this as
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Mike Kilian, senior director of Business Development, Mvix, which pulls double duty as a docket display and an emergency alert system.
simply and effectively as possible. Our digital signage solutions enable justice facilities to provide important court and wayfinding information to visitors. The digital signage screens provide a platform for courts to display important announcements, court guidelines and rules, news, staff or building directory, wayfinding maps, security instructions, traffic, news, check-in procedures, and even tips such as how to file a claim. Our solution pulls double duty as a court docket display system and an emergency alert system. In addition to the automated court docket, add content such as news tickers, weather, traffic, Uber, and any other custom content. During an emergency, custom and Common Alerting Protocol, or CAP, alerts from local and national sources override the content on the screens to provide information about the emergency and instructions.
Online Dispute Resolution COLIN RU L E , V I C E P R E S I D E N T O F ONLI NE D I S P U T E R E S O LU T IO N A T TYLER T E C H NOL O G I E S
Many courts struggle with not only backlogs of cases but the continued onslaught of new cases being filed. Compounding the problem—
Modria was acquired by Tyler Technologies in May 2017, and is now part of Tyler’s suite of solutions.
with the advent of the Internet and mobile communications—citizens not only expect but demand faster outcomes to all manner of disputes. The Modria platform uses technology to help parties resolve their own disputes, without having to involve court staff. Modria handles all manner and volume of case types, from simple debt cases to more complex child custody cases. The platform accelerates time-todisposition through a straight-forward process: Diagnose the issue through technology, enable an online negotiation between the parties, provide access to a mediator if needed, refer the case for an evaluative outcome. The Modria platform has managed the resolution of more than 1 million medical insurance reimbursement cases related to motor vehicle accidents which used to go through traditional court hearings, and took between three and five years on average to resolve. The Modriamanaged process resolves most of those cases within six months. As a SaaS (cloud) platform, Modria can be launched as a standalone or can integrate seamlessly with Tyler’s Odyssey case management system.
Triggers Automate Processes M ANOJ JAI N, VI C E P R E S I DEN T AT THOM S ON R E U TE R S
Courts are updating their case management systems to take advantage of technology advances and provide more efficient processes for their staff and faster services to their constituency. When updating the CMS, focus on insuring that the systems will remain flexible and will change and grow as process and
technologies expand. The ability to adjust the system as court processes change is one of the top requests we receive from C-Track customers. Giving the courts ownership over managing business process updates as they arise is a big focus for our development teams. One area where we are improving is offering an expanded configuration capability— beyond just the register of actions, to warrants, bonds and payment configuration and triggers. User and system actions can trigger subsequent Continued on page 32
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BY DO N N A R O G E R S, E D IT O R
TODAY
, there are over 3,100 treatment courts in the United States annually serving approximately 150,000 people, according to the National Association of Drug Court Professionals. Christopher Deutsch, director of communications, explains: “These courts are on the front lines of the opioid epidemic and have become an indispensable part of the strategy to reduce opioid addiction and death.” Treatment courts, including drug court, DWI court, and veterans treatment court, are an alternative to incarceration that provides life-saving treatment to people living with substance use and/or mental health disorders, he furthers. They represent a public health response to addiction within the criminal justice system that treats the underlying conditions that have created a revolving door of addiction, crime, broken families, and wasted resources.
use and crime. They are better than probation and treatment alone. The fact is, nationwide, 75% of drug court graduates remain arrest-free at least two years after leaving the program, compared with only 30% for people released from prison, according to the MADCE study. The MADCE also found that drug courts improve education, employment, housing, and financial stability. They also promote family reunification, reduce foster care placements, and increase the rate of addicted mothers delivering babies who are fully drug-free. Not only is the drug court approach effective and humane, but it also saves considerable money for taxpayers, notes Deutsch. The MADCE found that drug courts produce benefits of $6,208 per participant, and additional research shows that drug courts return up to $27 for every $1 invested. Greene County Treatment Court in Missouri, which is part of the 31st Judicial Circuit, is composed of several
Drug Treatment Courts Taking stock of their latest numbers and successes. Drug courts have their place in the criminal justice system, and represent an alternative to prolonged prison sentences and recurring recidivism. The current opioid epidemic is impacting a growing number of Americans. Results of the 2010 National Survey on Drug Use and Health (NSDUH) showed that an estimated 22.6 million, or 8.9% of Americans, aged 12 or older, were current or past month illicit drug users. It has also been illustrated that opioid analgesics are now responsible for more deaths than the number of deaths from both suicide and motor vehicle crashes, or deaths from cocaine and heroin combined. Unfortunately, notes Deutsch, addiction to opioids can lead to more serious criminal activity including robbery and theft, child neglect, and prescription fraud. As a result, people with serious substance use disorders may face lengthy prison sentences. Instead of incarceration, treatment courts refer people with opioid disorders to community treatment providers with the expertise to deliver evidence-based care including medicationassisted treatment. Over the past nearly 30 years, drug courts have gained a good track record. The most comprehensive study on drug courts to date, the National Institute of Justice Multi-Site Drug Court Evaluation (MADCE) confirmed that drug courts significantly reduce both drug
courts reported to have achieved strong results. These courts, which include Adult Drug Court (ADC), Family Drug Court (FDC) and Juvenile Drug Court (JDC), employ a holistic approach that goes beyond simply treating substance use disorders: they also address mental health needs and deliver services for lifelong stability. FDC has emerged as one of the most promising models for improving treatment retention and family reunification rates in the child welfare system, according to research by Green et al., 2009 and Oliveros & Kaufman, 2011. Greene County’s treatment courts serve those at both during pretrial and probation. CT spoke with Commissioner Peggy Davis, who works with the adult court, is on the faculty of the NADCP and assists drug courts across the country in conducting “operational tune-ups” in running their local treatment courts. At the Greene County ADC, the average daily population in the past year was 454 attendees, and the graduation rate was 73%, says Davis, outstanding when compared to a dropout rate of 95% for those in treatment voluntarily. As far as recidivism rates, as measured by an offender entering a new plea or a finding of guilt, Greene County beat their statewide numbers in a comparison measured in March 2017. Following ADC participation, 5.6% recidivate after one year, and 10.2% after two years (this, by the way, does include misdemeanor
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and traffic offenses if it's a state traffic offense). At the Missouri state level, she details, those numbers are 7.9% and 13.8%, respectively. Extending out three years, Greene County adults have a recidivism rate of 13.3%, compared with 17.3%
Drug Court Statistics Drug Courts Ensure Compliance • FACT: Unless substance abusing/addicted offenders are regularly supervised by a judge and held accountable, 70% drop out of treatment prematurely. • FACT: Drug Courts provide more comprehensive and closer supervision than other community-based supervision programs. • FACT: Drug Courts are six times more likely to keep offenders in treatment long enough for them to get better. Drug Courts Combat Meth Addiction • FACT: For methamphetamineaddicted people, Drug Courts increase treatment program graduation rates by nearly 80%. • FACT: When compared to eight other programs, Drug Courts quadrupled the length of abstinence from methamphetamine. • FACT: Drug Courts reduce methamphetamine use by more than 50% compared to outpatient treatment alone. Drug Courts Restore Families • FACT: Parents in Family Drug Court are twice as likely to go to treatment and complete it. • FACT: Children of Family Drug Court participants spend significantly less time in out-of-home placements such as foster care. • FACT: Family re-unification rates are 50% higher for Family Drug Court participants. SOURCE: National Institute of Justice MultiSite Drug Court Evaluation (MADCE)
statewide. Davis says the federal recidivism rates are about 18% after one year, nearly 13% higher than the Greene adult treatment court.
Background In 1999, Greene County established a traditional drug court, explains Davis, “to see if we couldn’t correct that behavior rather than eating up our prison space.” By 2001-2 they added a mental health court docket, which “really took off” as it seems they continually receive mental health clients that more severely and most persistently meet the mental health criteria. In 2003, the county established a DWI court as a standalone docket. Later a family dependency court was begun, and, finally, bringing us up to date, a veteran’s court was launched within the past month or so. Throughout all those programs, Davis says, they boast about 1,500 participants.
Biggest Obstacles to Treatment One of the difficulties facing treatment courts is the shear numbers, Davis explains. • Nationally between 65% and 75% of state prisoners have substance abuse problems, yet only about 11% receive any type of substance abuse treatment while incarcerated. • Prisoners with substance abuse problems have more extensive criminal histories. • Over half of prisoners with substance use disorders report 3 or more prior incarcerations compared to 25% of those without substance use disorders. • In Missouri, 87% of all state prisoners required substance abuse treatment upon admission in 2014. • Of these approximately 44% needed at least 6 months of treatment and 11% needed a year or more of treatment. The problem we seeing in dealing with the criminal justice system is not challenges because of dangerous offenses. Rather it is being driven by
substance abuse disorder, generational problems, and mental health. They just rotate in and out of the system. But the biggest challenge is simplest —it’s resources, Davis states. The issues offenders are presenting with are complex, and unless we address the entire constellation of issues, the outcome is not good.” Many have co-occurring disorders, like trauma and anxiety with the drug or alcohol dependence. Davis notes that their specialty courts are successful because they work so closely with the legislature and have negotiated for funding. We were spending money on these people anyway, she notes, on treatment, the mental health systems, incarceration, etc., so now they “try to come together with the resources and use them more wisely.” They are learning how to attach resources that weren’t typically connected, she furthers, such as creating a partnership with probation and parole and the Department of Corrections, for instance.
Treatment Courts: ‘Healthy’ Overall, explains Davis, treatment courts are thriving. Through rigorous studies examining long-term outcomes of individual Drug Courts, the MADCE found that reductions in crime last at least three years and can endure for over 14 years. “I see courts that are really committed, the issues are usually with resources, but the philosophy is there, the understanding we have to treat them according to the needs that drive them there.” “It’s exciting to be on the front end of something in which you can see results,” says Davis. So much has happened research-wise in the past few years to establish best practices. “It’s amazing to me that work we were doing intuitively twenty years ago, science is bearing it out now.” After all these years of research, those that follow the evidence-based practices are achieving good results, she says. “We’re pretty healthy.” CT
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BY DO N N A R O G E R S, E D IT O R
The Opioid Crisis
HOW CAN WE TACKLE IT HEAD-ON?
WE
ALL KNOW THERE IS AN OPIOID CRISIS.
THE CENTERS FOR DISEASE CONTROL ESTIMATES THAT 91 AMERICANS DIE DAILY FROM OPIOID - INVOLVED DEATHS AND A RECENT STUDY BY DR. CHRISTOPHER RUHM SUGGESTS THAT OPIOID-RELATED DEATHS ARE SEVERELY UNDERREPORTED.
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On October 25 President Donald Trump signaled he might formally declare a national emergency over the opioid crisis in America later in the week, according to the news service UPI. The news outlet adds that some private industry stakeholders aren't waiting for government action. Retail chain CVS and the Cigna health insurance company are launching their own efforts to combat the epidemic. On October 16 the news program 60 Minutes in conjunction with the
The CDC estimates that 91 Americans die daily from opioidinvolved deaths.
Washington Post aired an investigative report regarding drug industry efforts to lobby the Drug Enforcement Administration and Congress to weaken enforcement on opioid abuse. The investigation found that a bill pushed by the drug industry helped pump more painkillers into parts of the country that were already in the middle of the opioid crisis. The bill which relates to the necessity of distributors to report suspicious-seeming opioid orders, had originally been introduced in 2014, and the DEA got it killed; and in 2015, and the DEA got it killed again, explained Bill Hingham a reporter with the Washington Post during an interview with National Public Radio (NPR) after the 60 Minutes episode. Then there was a change in leadership. Says Hingham on NPR: “And there was
also enormous amounts of pressure being placed on the DEA by Capitol Hill to pass this bill. And it was at the behest of the pharmaceutical industry. In fact, the bill was written by a pharmaceutical industry attorney who used to be a DEA attorney, one of—a senior DEA attorney.” The industry however is now making efforts to combat the problem on their own. CVS and the Cigna health insurance company are preparing to combat overdoses on potent opioid-based painkillers by restricting prescriptions of OxyContin. CVS plans to limit the size and dose of prescriptions, based on conversations with individual doctors to be sure patients receive what they need, the company told UPI. A formal declaration from the White House could spur funding for urgent treatment centers, closer
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work with healthcare providers to limit the spread of non-medical or overuse of opioid-based painkillers, and lower prices of overdose treatments like Naloxone. The problem is enormous. Overdose deaths from prescription opioids and the sales of prescription opioids have quadrupled since 1999, according to the CDC, with more than 180,000 deaths in the United States between 1999 and 2015 linked to prescription opioids. In March, Trump established a task force, the Commission on Combating Drug Addiction and the Opioid Crisis, headed by New Jersey Gov. Chris Christie. The panel has published recommendations for dealing with the crisis, though no government action had been taken as of late October.
Multi-pronged approach The declaration by the government that the epidemic of drug use is a public health emergency should free up federal money and ease laws and regulations to address the crisis. Obviously it will take a multipronged approach to help those with addictions. We know that nearly 150,000 people go through drug courts annually, according to the National Association of Drug Court Professionals. The opioid commission’s final report due to the president runs a gamut of prevention treatment and recovery, which delve into a full range of policy areas, according to sources familiar with the subject. It has three components: prevention, the increase of evidence-based treatment and helping those in recovery, stay in recovery.
Medical-assisted Treatment One of the treatment methods is
the use of medical-assisted therapy. All the major national authorities endorse the use of meds to treat addictions. According to one of the drug companies, the National Institute on Drug Abuse (NIDA), the National Association of Drug Court Professionals (NADCP) and the Substance Abuse and Mental Health Services Administration (SAMHSA) recognize it as, if not the most effective way to treat an addiction, a significant and effective component. Three medications are used to treat drug addictions—buprenorphine, methadone and naltrexone. All are FDA approved. All should be part of a comprehensive treatment plan. But it should be noted like any other medication, not every pharmaceutical preparation is effective for every individual, and every individual can experience side effects. In 2010 the U.S. Food and Drug Administration gave the go-ahead for the latest pharmaceutical, the once-monthly injection to treat opioid dependence. Vivitrol, a long-acting formulation of naltrexone had already approved as a monthly shot to treat alcohol dependence. The new indication put Vivitrol on a list of pharmacologic treatments for addiction—a list that already included methadone and buprenorphine. Vivitrol, unlike the original drugs— is considered an opioid antagonist or blocker, which blocks the opioid receptors. The issue is that judges, prosecutors and other criminal justice officials can be suspicious of the original FDA-approved addiction medications, buprenorphine and methadone, because they are themselves opioids. Vivitrol is a bit different, explains Jeff Harris, vice president, Policy and State Government Relations at Alkermes, its maker. It is considered an opioid antagonist or blocker, which blocks the opioid receptors. It requires the individual to stop
taking opioids or alcohol and go through detoxification for a minimum of 7 days and as much as 7 to 14 days, he explains. Therefore, the purpose of getting an injection is prevention after detox, either through a detox program in the court or with an incarcerated individual. they call the drug “nonaddictive.” Vivitrol can be provided as an inpatient or outpatient treatment for individuals in a range of criminal justice programs, details Harris. They can be in pretrial, diversionary programs, community corrections (probation or parole) or a reentry program with a risk for relapse, he points out. One of the biggest challenges in this crisis, says Harris, is that while a lot of treatment programs have adopted meds in their plan, it has been reported that only 10% of those who need specialty treatment are actually getting it. There are 3,000 drug courts across the country, continues Harris. Use of meds, including Vivitrol, is increasing incrementally, but there is “a lot of room for courts to adopt medications.” For instance, “only 15% nationally use Vivitrol.”
An ‘Urgency’ To Solve It To attack this challenge head-on, resources, time and the effort of many health care and criminal justice professionals are needed. Unfortunately at present there is a fragmentation in the community to provide funding, coordination, etc., Harris acknowledges. Yet, finally we can sense some movement in the right direction. “We have an epidemic so there is an urgency to solve it. It takes effort, collaboration across a lot of different groups,” he concludes. CT Editor’s note: as we went to press, President Trump declared the opioid crisis a public health emergency. October/November 2017x
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BY MI C H A E L G R O H S , CO N T R I B U T I N G E D IT O R
Visionality has installed document cameras in numerous courtrooms, which allow evidence such as documents and other objects to be shown to the court with annotator devices that allow counsel, the judge, or the witness to electronically write on the displayed evidence.
Audio Visual Technology Past, Present and Future Considering how far technology has advanced in the past 25 years, the next 20 might seem nearly incalculable.
C
ourt technology and audio/visual presentation has reached nearly sci-fi standards. Inmates can be arraigned from jail. Witnesses can testify from almost anywhere with an Internet connection. Evidence can be displayed not only on high definition screens but in 3D holograms. Even in 1992’s My Cousin Vinnie, which was a mere 25 years ago, Joe Pesci’s character has to walk out of the courtroom to use a payphone to access evidence crucial to the case. Now the entire caseload would be in his phone. Most likely, few people at the time predicted that evolution.
In July 2017, information powerhouse Thomson Reuters released a White Paper called The Future of the Courts in which they examined what courts will look like in 20 years. Considering how far technology has advanced in the past 25 years, the next 20 might seem nearly incalculable. After seeking insight from in the U.S. and abroad, “We were struck both by the variety of progress we saw in modernization, and by the commonality of themes. Across this broad geographic spread, the same questions concern the judge, the court clerk and the legal professional.” They forecast converging trends and opportunities in “digitization,
virtualization, and the challenges of a data-driven world.” Most of all, they see “increasing demands on people: tomorrow’s judges and their colleagues in the administration of justice will need a new approach to strategy, more empowered decisionmaking in the new digital world, and most of all the adaptability and agility to lead a court system that keeps pace with the rapidly changing demands of society.” The opportunities seem endless. There are also concerns. Potential challenges in the evolving technological ecosystem include budget constraints, performance expectations, the need for expediency, the fact
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that one size does not fit all, and an evolving society and legislature.
Where AV Fits Into the Picture of the Future Part of that future will involve AV technology. This field alone comes with it considerations such as compatibility, technological evolution, and even placement in the courtroom. As Ted Brooks of LitigationTech, LLC, a San Francisco- and Los Angeles-based company that assists courts in upgrading and adopting technology points out, “A 60-inch screen may look massive in a living room, but in a courtroom it’s a postage stamp.” James R. Holland, II, Esquire told Mike Smith, Court Technology Officer 4th Judicial Circuit, Florida, "You cannot turn on a television or computer without being fully aware that we are squarely in the digital
terms that will accommodate even the most technologically impaired." More technology means more things to consider. Says Smith, their AV system incorporates 24-inch monitors located throughout the courtrooms. Several are located in the jury rail, and they are also present on the attorney tables, witness stand, for the court reporter and on the bench. The carts and Smart boards are options for the attorneys. The same technology used to hear the evidence is also used for the ADA headsets. “Budget savings can be realized by using one system to accommodate several needs.” Transcripts remain a mainstay in most courtrooms, but as courts evolve, so do the methods of capturing proceedings. The Kentucky Court of Justice does not. Since 1999, their court records have been recorded using AV. Utah followed suit in 2009. Among those compa-
The JAVS P412 audio processor features 12 input and 12 output channels that are fully configurable and can be routed to suit the individual’s room or recording needs.
age. Audiences require information conveyed quickly, clearly and vividly. Today's jurors have the same expectations. The current and evolving SMART boards and supporting systems in the Duval County Courthouse meet these modern expectations. Whether it’s computer animations, DVD, or going full on whiteboard and annotating on a high definition screen, a lawyer has at his or her disposal every conceivable communication tool. Best of all the courthouse staff is willing to pre-train in the technology in simple
nies that provide such AV solutions is Louisville, Ky.-based JAVS. The JAVS P412 audio processor features 12 input and output channels that are fully configurable and can be routed to suit a court’s space requirements or recording needs. The dual USB connections allow courts to have a controlling computer and a hardware recorder hooked up simultaneously, so they will have full control over the system and never miss a minute of recording time. This versatile audio processor can be utilized with any ASIO-
based recording software, but when paired with the NoteWise software, each input channel is visualized and tracked, so users can see exactly which microphones are active and recording at any time. For courts that utilize teleconferencing, the P412 is equipped with capabilities that eliminate participants hearing their own voices as feedback through the system. Now courts can have a professional quality sound and recording system with the ability to integrate programs such as Skype, WebEx, and Google Hangouts. Naturally evidence presentation is evolving as well. JAVS also offers the Evidence Presentation System, which houses all the tools necessary to present physical and digital media throughout the courtroom from one centralized station. Digital evidence is easily displayed via a laptop or desktop connection making it a true plug-and-play experience. A highresolution camera allows users to zoom in on the finest details and project what they are seeing to the entire courtroom. Users can display to projectors, flat screen monitors, and more from a variety of thirdparty devices, including portable media devices, DVD players, body cams, etc. Users can then annotate those images on-screen with the system’s touchscreen capabilities. Everything displayed on the system can be routed to digital recording hardware to preserve a record. Texas-based Visionality is an integrator of AV products and skilled in designing new technology in courtroom settings. They have installed document cameras in numerous courtrooms, which allow evidence such as documents and other objects to be shown to the court with annotator devices that allow counsel, the judge, or the witness to electronically write on the displayed evidence. This can all be displayed on flat panels or even lamOctober/November 2017x
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The WolfVision Cynap enables attorneys to display evidence in full screen or side-byside, as well as annotation over that evidence, if allowed.
pless projectors, while allowing the judge to maintain the ultimate control over what is seen by the jury. “There is a lot of new technology out there, and our job is to integrate that technology into the courtroom.” WolfVision’s Cynap system is an excellent evidence presentation system for today’s high-tech courtroom.
or record introduced and approved evidence, Cynap can easily fulfill that requirement. In the modern world of today’s trials, court systems need a solution that can readily adapt to the ever-changing demands of implementing and accessing technology. Cynap gives users that capability, and makes for a great future-proof solution for judges, attorneys, and court staff alike. It is not just the electronics that is crucial to successful AV implementation. Spectrum offers a number of AV-ready lecterns and podiums perfect for the technology rich court-
room. Spectrum has taken their top lectern, the Media Manager Lectern, and created a complete line that offers optimal AV equipment handling space, 15 standard cutouts that support the most popular technology from major suppliers, and a variety of sizes to meet a courtroom’s needs. Technology is an unpredictable arena. The Thomson Reuter’s paper “is unreservedly focused on technology and information.” They are aware, though, that predicting the future is rare, especially when it comes to technology, which is unpredictable in evolution and impact. “Courts must develop the infrastructure to store, retrieve and display both these and emerging data formats among the deluge of structured and unstructured information that forms an ever greater adjunct to their activities.” There will be challenges, though; for example, the eternal consideration of cost as well as a tradition of underfunding has left many courts lacking the technological infrastructure to support the possibilities. What seems certain though is an attorney will not soon likely leave the courtroom to use a payphone. CT
Spectrum has taken their top lectern, the Media Manager Lectern, and created a complete line that offers optimal AV equipment handling space, with 15 standard cutouts that support the most popular technology from major suppliers.
With multi-tiered display options, court technologists can better tailor designs to their specific courtroom setups and infrastructures. Displaying evidence from any device is seamless with comprehensive support for Chromecast, Miracast, and Airplay. The user-friendly interface enables attorneys to display evidence in full screen or side-by-side, as well as annotation over that evidence, if allowed. If there is a need to capture
Texas-based Visionality is an integrator of AV products and skilled in designing new technology in courtroom settings.
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BY DONNA ROG ERS , E D IT O R
A workflow provides a clear path to efficiently get the task done.
WORKFLOW
,
IN ADDITION TO CASE MANAGEMENT DATA, PROVIDES A FRAMEWORK AND DIRECTION THAT WILL STREAM THE CASE TO A DESIRED OU T CO M E .
HERE
AR E S OME
OPTIONS FOR YOUR COURT.
Orchestrating Business Processes In current times, courts empower community corrections agencies with the task of improving public safety and positively impacting clients, along with measuring their progress with achieving case plan objectives and desired outcomes. To be most effective, judges and case
administrators need data that can quickly tell them what is working, and what is not, explains James Newman, vice president of Sales and Marketing, with cFive. The workflow program cFive Supervisor employs a "Business Process" foundation for orchestrating business processes as well as a business discipline for continuously optimizing the way a community
supervision agency operates. Business Process takes a more structured approach in which workflow automation is only a piece of the puzzle. cFive Supervisor provides the framework to collect needed data effectively, and set and manage events and deadlines using configurable workflows that mirror operational processes, workflows, deadlines and policies. The pro-
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gram permits a deeper level of data collection and assessment, the company states. Offenders are tracked relative to the services they receive and outcomes related to those services can be measured.
Routing Tasks & Deadlines JWorks from equivant is centered around a dynamic case and workflow manager (DCWM) that uses
considering complexity and certain case and party factors (which may vary by the type of case, matters involved, representation, etc.). The JWorks’ DCWM is exposed for every case and can be configured to notify
Queue It Up FullCourt Enterprise from Justice Systems provides courts with a comprehensive, highly configurable, and automated workflow toolset that includes Work Queues. For 35 years, Justice Systems has persistently researched and developed new technologies and practices to improve court performance and efficiency. FullCourt Enterprise provides courts with a comprehensive, highly configurable, and automated workflow toolset that includes Work Queues. Work Queues allow users to organize tasks and create workflows that process numerous functions automatically or holds cases for manual processing by authorized users. For workflow processes requiring multiple steps, Work Queues may be linked in a chain of Queues. Courts who employ Work Queues achieve more accurate, efficient, and timely data entry, and they greatly reduce conventional manual processes and paper use.
JWorks case flow and workflow manager tags cases with the most appropriate path forward.
the court’s case management guidelines to schedule appropriate milestones, events, and activities and to assign and route tasks and deadlines. The DCWM tags cases with the most appropriate path forward
or alert judges and administrators about potential bottlenecks or resource issues. At the moment, says Sue Humphreys, director of industry relations for equivant, a case is created in JWorks, its case flow track is automatically set with milestones, deadlines, and the resources needed to move the case to conclusion. Initially, it’s like applying a “perfect world” scenario—for this case to conclude on time, these things need to happen in this timeframe. Then, JWorks compares that against actual capacity and starts assigning events, including specific tasks and responsibilities, to the case flow calendar. All of that initial assignment is based on what’s known about the case early on and it’s impacted by what does or doesn’t happen on the case as it proceeds. For instance, a October/November 2017x
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simple traffic track may have a milestone for “successful completion of a driver’s course” and whether the individual shows proof or not may result in different next steps. The job of workflow is to ensure that the right work is getting to the right people at the right time so that cases progress along their track as smoothly and timely as possible. If a task is assigned to a team, your configuration determines whether other team members are alerted, can continue work on the same task, or are no longer responsible for task completion. If the team member who ‘owns’ the task is unable to complete it timely, other members may be notified and the task re-assigned for their contribution. Humphreys furthers, “We decided to use an open source case flow/workflow engine integrated with JWorks rather than build a proprietary component ourselves. It was one of the foundational decisions the company made in the JWorks design,” she points out, because they wanted this engine to be central to the CMS, to listen for all case activities and to dynamically adjust when activities did or did not occur as anticipated. “Coupling case flow and workflow just made sense because it marries the ‘what’ and the ‘how’— you know, these are the things that need to happen and this is who or what is responsible for getting it done.”
Setting and Achieving Milestones Thomson Reuters has noted that courts have started to understand that recreating paper processes in electronic form isn’t necessarily the best path to achieving the electronic court model. Its C-Track program provides efficiencies for case flow management using case milestone
and workflow functionality. Court administrators are able to set specific milestones for each individual case
type based on the court’s rules and procedures. Further, when a milestone is hit the application can be configured to perform tasks and fire rules as needed. As each milestone is achieved, it is tracked and reported on within the C-Track application allowing the courts to monitor, measure and/or adjust workflows as desired.
Triggering Events to Process Cases Alpine is a browser-based case management system from Tybera that manages parties, events and calendaring through the complete lifecycle of a case. The success of courts in the future will depend on how they manage and improve access to court data, the company emphasizes. Alpine's Full Text Search improves access to court data by allowing simple, natural language queries against the system to find target data, details the company. Rather than relying on pre-configured queries, often coded in SQL by a programmer, now court users can enter natural language queries to find data that is needed, and get the results back quickly as they do on the Internet—without having to learn a nerdy language. Alpine provides a customizable workflow and event triggers capability that can be configured to a court’s specific needs. Court data, as it moves through Alpine, can trigger events that provide notifications or further workflow processes that are required. In Alpine, for each case that is created, a case section is established with participants and Record of Actions (ROAs). A clerk reviews ROAs to determine case disposition status, identifies missed or upcoming events, and notifies the judge accordingly. This allows judges to focus on adjudication of the case rather than evaluating conditions of the case. As caseloads increase, Alpine allows for the editing of case information as well as the ability to identify which cases need attention. Queries that generate lists or reports are key in finding cases needing immediate attention. These queries will search across all cases in Alpine and find those that have not
had any activity for a given period of time. The query can then present the information as a list within Alpine or as a formal report. Finally, Alpine CMS can be integrated to Tybera’s CEDAR DMS for document storage and retrieval.
Capture, Report on, & Analyze—In Real Time DXC Technology demonstrated its Justice Case Management Solution (JCMS) during the Court Technology Conference (CTC) 2017 at a seminar called “High-Tech and Low Risk with a Microsoft Dynamics Solution for Courts.” JCMS is an integrated court services framework designed to move court systems from older platforms that cannot provide the functionality needed in today’s environment to a system that provides an easy-to-use, configurable, efficient and cost-effective case management alternative. Built on the Microsoft Dynamics platform, the solution is extremely scalable and can adapt quickly to the current and future needs of courts. The JCMS framework is preconfigured with core court case management features and functions. During implementation, the framework can be configured further to meet the unique requirements of each client. JCMS offers solution flexibility and reduced time to market, and DXC’s application framework approach combines the benefits of traditional custom development—in terms of flexibility and adaptability to support client-specific needs—with the reduced deployment timelines and lower total cost of ownership offered by off-the-shelf software. DXC’s demonstration of JCMS displayed how easily users of the system can configure and create their own dashboards, unique to their roles in the court system. Users are able to configure a report using data and analytics being entered or captured at that moment. The ability to capture data, report on it and analyze it in a real-time, individualized manner is unique to DXC’s case management capabilities. CT
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Continued from page 14 actions that then automate complex business processes, freeing up staff and streamlining operations. Our goal at Thomson Reuters Court Management Solutions is to develop components of the CMS that can be configured to reflect how the court wants to work, where the configurability of the system lies in the hands of the court. Not only then are courts able to meet their case processing needs, but can also greatly reduce the implementation time of the entire system.
Evidence Share CLAI RA J A C K SON, N E W B U S I N E S S , CASE L I N ES
Courts across America struggle to go paperless and deal with a torrent of video evidence. CaseLines conquers these challenges for pre-trial motions, bench trials and in court. CaseLines is a dynamic evidence
streaming multi-media evidence directly from the digital case file, where it can be seen by the defense or played in court to the jury. At CTC2017 we showed our video conference service, the next step in digital working, with live video conferencing at any time during the trial, with options for transcription and recording. Our recent successes include eliminating paper from every criminal courthouse in England in the last two years. This continues to show results through saving costs, removing backlog of current cases and increasing efficiency of justice.
Cloud-based Communication System M CK A Y BI R D, C HI E F M AR K E TI NG O F F I CE R , TC N, I NC .
TCN, Inc. is a leading provider of cloud-based call center technology for contact centers, collection agencies, court systems and municipalities worldwide. TCN’s Platform 3.0 offers seamless integration between its solution and a court’s case man-
plaintiffs and defendants of court appearances or past-due court fees, proactively notify defendants of warrants being issued, provide notices and instructions to jurors on when/how to report for jury duty, and disseminate internal communication amongst court employees for day-to-day tasks and emergencies. The system has 24/7 client-driven support, the ability to send out messages in different languages, track results in real-time with customized reporting, has a fully-automated platform, eliminating “cold calling” from court employees, and complies with state and federal call regulations.
AD INDEX Page No.
Alkermes ..........................4 Art Signworks ................35 AUTOCLEAR/Control Screening ...................13 Coalition of American Court Collectors ...........9 Computing System Innovations ................31 Equivant.........................15
CaseLines’ evidence-sharing solution permits judges and attorneys to share video and paper information.
Infax .................................2 MHS Assessments ..........21
sharing solution that allows quick and easy sharing of paper and video for judges and attorneys. Parties can review the evidence both in and out of the courtroom. It removes duplication of process by ensuring all parties have immediate access to the latest version of the evidence book, ensuring consistency throughout the life of the case, and allows parties to review evidence securely without the costs of USPS, thumb drives or secure email. CaseLines is the pioneer in
Mvix ...............................27 Ontario Systems ............11 TCN, a provider of cloud-based call center technology, enables courts to connect and engage defendants, jurors, and employees.
agement system, enabling courts to instantly connect and engage with defendants, jurors and court employees in an efficient but noninvasive manner. TCN can help courts remind
ShadowTrack Technologies ..............19 StunCuff Enterprises, Inc...........13 Tyler Technologies.........40 This advertisers index is provided as a service to our readers only. The publisher does not assume liability for errors or omissions.
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CO U RT T E C H N O LO G Y D I R E C TO RY & R E F E R E N C E G U I D E ADA Requirements Appligent Document Solutions Computing Systems Innovations Courtsmart Digital Marshall Furniture
Architectural & Construction HDR Marshall Furniture
Audio Recording Systems Justice AV Solutions
Audio/Video Systems Courtsmart Digital Infax Justice AV Solutions Marshall Furniture Mvix Revolabs, Inc.
Collections; Receivables Management Ontario Systems
Consultants HDR Integrated Software Specialists Integration Architects, Inc. Judicial Systems National Sheriff’s Association
Court Automation Computing Systems Innovations Courtsmart Digital equivant Extract Systems Gottlieb & Wertz, Inc. ImageSoft Integrated Software Specialists Judicial Systems Jury Systems Justice Systems Sonant Tybera Tyler Technologies
Court Reporting/Recording Justice AV Solutions
Data Integration Computing Systems Innovations Courtsmart Digital ImageSoft Integrated Software Specialists Integration Architects, Inc. Shadowtrack Technologies Tyler Technologies
Detectors; Weapons and Explosives Autoclear Courtsmart Digital Garrett Metal Detectors
Document Management Computing Systems Innovations Extract Systems ImageSoft Integrated Software Specialists Real Auction Relational Semantics Tybera Tyler Technologies
Digital Signage/ Electronic Dockets Infax Education/Training Advent eLearning Judicial Systems MHS Assessments National Sheriff’s Association
Electronic Monitoring Shadowtrack Technologies
Facility Management Judicial Systems Mvix National Sheriff’s Association
Jury Services & Systems Judicial Systems Jury Systems Sonant Tyler Technologies Kiosks Infax Interactive Touchscreen Solutions Judicial Systems Marshall Furniture Mvix TouchPay
Presentation Equipment Courtsmart Digital Marshall Furniture Security-Electronic Extract Systems Garrett Metal Detectors Security-Physical Autoclear Garrett Metal Detectors Software Advent eLearning Appligent Document Solutions Computing Systems Innovations equivant Extract Systems Gottlieb & Wertz, Inc. Imagesoft Infax Integrated Software Specialists Integration Architects, Inc. Judicial Systems Jury Systems Justice Systems nCourt Ontario Systems Real Auction Relational Semantics Shadowtrack Technologies Tybera Tyler Technologies System Integrators Computing Systems Innovations Courtsmart Digital Infax Integrated Software Specialists Judicial Systems Relational Semantics Tyler Technologies Web Based Services, Electronic Access, Online Access Advent eLearning Appligent Document Solutions Computing Systems Innovations equivant ImageSoft Integrated Software Specialists Jury Systems Justice Systems nCourt Real Auction Relational Semantics Tybera Tyler Technologies
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D I R E C TO R Y
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Custom & personalized 3-D bronze, brass, silver, gold, carved wood & artist-painted wall & podium plaques for Federal, State & County Courts - Other Courthouse & Attorney signs 700 designs, all sizes, lightweight, low prices
Bronze dark Patina
'$#00E!D=CE,,E B;DE A>92E(:BCDE,00 (A:C73BD;92E EE+&0"+ tel: '+&-#+&-&,00E E'," contact: B?<DE >?=A?2E B@D<CA@EA3E :=B?D==E D.D;A46D?C email: .7>?=A? B6>5D=A3CB?<8<A6 website: 1118B6>5D=A3CB?<8<A6 888!DE7D;4E<A:@C=E><7BD.DE>E6A@DED33B<BD?C D;D<C@A?B<E1A@*3;A1E1BC7A:CE@D4;><B?5 C7DB@E<>=DE6>?>5D6D?CE=/=CD68E!DEC>*D C7DE;D>9E1BC7EB?CD5@>CB?5E>?/EA?DEA3EA:@ :=CB<D D<7E=A;:CBA?=EC7>CEB?<;:9D= @:D B;B?5 E3A@ED B;B?52E ? >=D !A@*3;A1E>?9E ;D<C@A?B<E >=DE B;D=E>?9 >B(6>@C D?<7 EB?CAE/A:@ED?.B@A?6D?C8 :=CB<D D<7E%/E 6>5D(A3C8E 7DE >4D@;D== A:@CE DA4;D8
Antique Brass
Maple
Mahogany
Artistpainted
24K Gold & Silver Leaf
German Silver
Bronze
Brass
Cedar
Artist-painted
Silver
Email us at info@artsignworks.com or call us at 951-698-8484 Ask for our Court & Attorney Catalog Visit our website www.artsignworks.com Galleries 10, 30, 32 & 33 October/November 2017
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D I R E C TO RY Integration Architects, Inc. 9779U$OA OSOU K?J@U:IRSTU7>> -RPPTODQKRN@U- U995;0 tel: 0;6=66>=9>85 fax: 888=887=1786 contact: RHU*OET@U*MRPLRDOKU2MLFRSTLSU email: RPBQ'RPSTEMOSRQPOMLFRSTLSNGLQH website: CCCGRPSTEMOSRQPOMLFRSTLSNGLQH GGGT/QIMS-TNNTPETMU UST.SUHTNNOETUOPJ THORKUMTHRPJTMNG
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MARSHALL Integration-Friendly Furniture®
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Relational Semantics, Inc. ;;89U$ONFRPESQPU:SGU TCSQP@U-2U>6509 tel: 0;7U109=;7>> contact: Q<U QMHOP@U*MTNRJTPS email: <Q<'MNRGLQH website: CCCGMNRGLQH GGG%TKOSRQPOKU:THOPSRLN@U)PLGU %:) NDTLROKR TNURPUJTKR?TMRPEUOBBQMJO<KT <INRPTNNUNQKISRQPNUSQUHTTSUSFTUPTTJNUQB NSOSTULQIMSUNANSTHNUOLMQNNU TCU"PEKOPJG OL3TJU<AUQIMUNSMQPEUSTLFPQKQEAUTJET OPJUQ?TMUSFRMSAUATOMNUQBU+IJRLROK T.DTMRTPLTURNUSFTUHQ<RKTUBMRTPJKA #&%"/& %( U IJRLROKU/ONT -OPOETHTPSU:ANSTH@UOPJUSFT *2%2 & U)PBQMHOSRQPU(TLFPQKQEA NIRSTUCRSFU"/#@U,ONF<QOMJ@U,-:UOPJ NANSTHNURPSTEMOSRQPG
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