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December/January 2016
CHANGE SERVICE REQUESTED
Courts Today 69 Lyme Road, Hanover, NH 03755
The Software Automation Revolution
Vol. 13 No. 6
COURT SECURITY SYSTEMS
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with alternative & diversion programs
Publisher & Executive Editor Thomas S. Kapinos Assistant Publisher Jennifer Kapinos
D E C E M B E R / J A N U A R Y 2 016
Editor Donna Rogers
VOLU M E 13 N U M B E R 6
Contributing Editors Michael Grohs, Bill Schiffner G.F. Guercio, Kelly Mason
F EATU R E S
Art Director Jamie Stroud
4 Scanning & Detection— Security Systems
11 The Automation Revolution: Software Innovations
Marketing Representatives Bonnie Dodson (828) 479-7472 Art Sylvie (480) 816-3448 Peggy Virgadamo (718) 456-7329
18 Drug Testing
Challenges & Solutions
24 Digital Signage—
Navigation Made Easy
DE PARTM E NTS
30 Ad Index
with alternative & diversion programs
is published bi-monthly by: Criminal Justice Media, Inc PO Box 213 Hermosa Beach, CA 90254 310.374.2700 Send address changes to: COURTS TODAY 69 Lyme Road Hanover, NH 03755 or fax (603) 643-6551 To receive a FREE subscription to COURTS TODAY submit, on court letterhead, your request with qualifying title; date, sign and mail to COURTS TODAY 69 Lyme Road Hanover, NH 03755 or you may fax your subscription request to (603) 643-6551 Subscriptions: Annual subscriptions for non-qualified personnel, United States only, is $60.00. Single copy or back issues-$10.00 All Canada and Foreign subscriptions are $90.00 per year. Printed in the United States of America, Copyright © 2016 Criminal Justice Media, Inc.
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B Y B I L L S C H I F F N E R , C O N T R I B U T I N G E D I T OR
deTecTion
scanning &
Technologies
These mailroom, cell phone and walk-Through devices play a huge role in courT securiTy. Since all courthouses must be accessible to the public from centralized locations, they are vulnerable to acts of random violence. While terrorist attacks and violent incidents are on the rise in public places across the county, available funding from state and local governments for security staffing and equipment to protect courts is becoming increasingly limited, which means that court administrators are trying to do more with less. Based on recent security assessments that National Center for State Courts conducted in approximately 225 courthouses throughout the
country, there is ample evidence suggesting that critical needs for security resources are being left unmet. In one state, the NCSC security team assessed over 40 court locations and identified more than $1.5 million in costs needed for additional security equipment. While there is no one solution to issues concerning court security, proper planning must involve collaboration with law enforcement offices, emergency agencies, and governing bodies. Sound perimeter screening and detection technologies as well as proper and effective security design
of courthouses are all helping contribute substantially to the safety of people within the courthouse.
screening solutions “Security screening at courthouses has become as common as it is at airports. The concept of operations is pretty much the same as are the products deployed. Just like the aviation industry is focusing on the customer experience, courts too should address this issue together with the security aspect,� says Petri Ikonen, managing director at Rapiscan Systems.
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“When it comes to customer experience, the expectation is a hassle-free, smooth, and fairly speedy process without any surprises,” he says. To that end, he continues, “we have found the use of location displays that pinpoint the alarmed items to be useful in speeding up the screening process. This obviously improves the customer experience, as do traffic lights designed to optimize the traffic flow.” Additionally, remote functions such as a control unit to manage the unit, and the display unit to monitor the operation, have proven to assist the screening staff, he concludes.
multi-layered approach “We continually work to advance its technology to meet customer needs, preparing them to stop the widest range of threats. With a multi-layered approach to court security, every area of the courthouse can be secured, including the front entrance and mailroom, to improve safety and maximize efficiency,” reports DeMeakey Williams, director of sales, Smiths Detection Inc. “Solutions include dual-view X-ray inspection systems for screening baggage, personal belongings, and mail; transmission X-ray and metal detection people screening systems for detecting concealed threats; and trace detection systems for non-invasive searches,” he adds.
detection and scanning systems New breakthroughs in detection and scanning technologies are creating products that are helping ease the burden in courtrooms across the country. One company, Metrasens Inc. recently introduced the Cellsense Plus system that has been endorsed by the National Sheriffs’ Association
as the leading search and detection product used to target cell phones, small blades, other weapons and concealed contraband. “As courts are responding to the growing threat of mass shootings,” says Jim Viscardi, vice president of Security for Metrasens Inc. “We’re seeing an increased need to detect larger threat items without the disruption of divestment associated with traditional screening technologies. All too often, facilities are overwhelmed with the high volume of visitors or mail items to be screened and they resort to superficial and ineffective screenings to speed up throughput. The balance between security and throughput is a tough one to maintain,” he points out. Viscardi reports that for this reason, Cellsense Plus is an effective system for screening courthouse visitors. Serving as a critical tool in any layered security approach, Cellsense Plus dramatically mitigates nuisance alarm rates, increases throughput and provides enhanced protection from mass shooting attempts.” Over the past few years there have been many new developments in this area from a number of suppliers, from walk-through metal detectors to sophisticated package and people screening units. Here is a sampling of some of the latest products on the market:
with the electric and built-in NiMH rechargeable battery power supply allows for independent operation in a variety of locations. An optional embedded radioactive detector is also available for radioactive material threat detection. www.ceia-usa.com, 1.888.532.CEIA
HIGH PROFILE SECURITY SCREENING
Rapiscan’s Metor 6E is a state-ofthe-art WTMD developed for the most demanding high profile security screening applications. Powerful enough to screen large crowds, the unit combines the strictest regulato-
LETTER AND PARCEL INSPECTION
The EMIS-MAIL is designed to detect a wide variety of metal threat items including detonators, batteries, trigger circuits and other metal components of parcel bombs without false alarms for non-threat items such as metal staples, paper clips and metal binding spirals. The EMIS-MAIL is very easy to use and provides a fast and automatic alarm/no alarm signal confirmation per each inspected package. Its compact, ergonomic design along
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ry level detection performance with the most accurate location function in the market. Some additional features include superior immunity in the presence of electrical instruments and alarm distribution information to optimize the divesting procedure and throughput. www.rapiscansystems.com, 1.888.258.6684
X-RAY INSPECTION SYSTEM
HI-SCAN 6040C, Smiths Detection’s compact X-ray inspection system, is designed specifically to detect prohibited and dangerous items inside baggage, parcels, and personal belongings for secure buildings such as courthouses and correctional facilities. Its electronics and software can be easily upgraded to meet future security requirements. The system yields high
quality X-ray images to make detection of potential threats simple, while minimizing false alarms. www.smithsdetection.com, 1.800.297.0955
CELLPHONE DETECTION
Cellsense Plus provides unmatched detection and deployment options for cell phones, weapons and contraband, says the company. It detects concealed contraband including small blades and cell phones, or large items like explosives and suicide vests. Cellsense is ver-
satile, converting between portable or wall-mounted for screening objects, mail, or searching people in a fast walk-by. www.metrasens.com, 630.541.6509
PORTABLE WALKTHROUGH SOLUTION
Garrett’s new Walkthrough Caster Set is ideal for court and correctional facilities. The casters, which can be permanently attached, allow full mobility of a Garrett PD-6500i walkthrough metal detector by one person. Detectors can be moved to a secure location when they are not in use and provide an unimpeded exit. www.garrett.com, 1.800.234.6151
METAL DETECTOR
The Cell-Scan II (CS II) is a portable multifunctional metal detector. The new thinner, lighter CS II features a 90% larger opening than the original Cell-Scan. It features a digital counter, ultra bright detection LED and mutable alarm. The CS II has an integrated PVC base with large casters for ease of portability. Regardless of metal composition of the weapon, cell phone, or contraDecember/January 2016 8
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TECHNOLOGIES
Web-based case management that grows with your needs.
Journal Technologies has been providing case management systems for government agencies for more than 25 years. We serve over 500 justice agencies in 41 states and internationally. eCourt is for courts, eDefender is for public defenders and eProsecutor is for the district attorneys, each sharing a common core architecture but configured to meet the unique needs of each court and agency.
Learn more sales@journaltech.com | journaltech.com | (877) 587-8927
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area of detection, allowing for quick searches for suspected contraband. www.bvsystems.com, 1.732.548.3737
FULL BODY SCREENING SYSTEM
band, passing items through the Cell-Scan Detector determines if the inmate, visitor, or worker is attempting to conceal any metals. Cell-Scan offers a full line of portable metal detectors. www.cell-scan.com, 517.803.2652
CELL PHONE DETECTION PORTAL
SentryHound cell phone detection security portal is triggered when any cell phone (ON or OFF) passes by its array of 12 sensors. The LED lined poles light up at precisely the
The RadPRO SECURPASS Full Body Security Screening System is capable of handling the high level security needs at prisons, county and municipal jails, border crossings and government buildings. It is a low dose X-ray scanning system that detects many types of dangerous or illegal substances such as liquid explosives, drugs, copper wires, and plastics. http://virtualimaging-fl.com, 1.866.288.9729
ALARM WARNING SYSTEM
The WAVE system from SecureTech Systems, Inc. instantly transmits a detailed alarm message over the court security channel of the radios that are carried by law enforcement officers. The alarm message provides the precise location and nature of the incident. It also supports mobile panic buttons,
which can be carried around by courthouse personnel. This intelligent button can locate a person in distress at the push of a button and transmit that information to officers over their radios. The WAVE can also be used to secure restricted areas of the courthouse after hours. www.securetechwave.com, 1.877.468.6524
SECURITY SOLUTIONS
Stanley Security can be an ideal partner for setting and maintaining high standards of security for local, state and federal government agencies. They are the product of careful planning, many years of high-level security experience, and a zest for excellence. The dedicated team of government security experts stands ready to help you with everything from securing critical facilities, ports, and utilities, to offering an extremely high level of protection for our nation’s transportation and infrastructure. http://stanleycss.com, 1.888.995.2324
MAILROOM SCREENING
The IONSCAN 600 is a portable desktop explosives and narcotics trace detector for checkpoint and mailroom screening. Its small,
portable design, combined with ease-of-use, reduces the cost and time of screening for a range of high-threat items. It features a proprietary non-radioactive Ion Mobility Spectrometry source, which eliminates the need for special licensing, handling or disposal requirements. The unit’s hot-swappable battery provides continued sampling and analysis capability and low cost, single-use test swabs dramatically reduce operator costs. www.smithsdetection.com, 1.800.297.0955
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BY DONNA ROGERS, EDITOR
R
Automation evolution J U RY O T S DG E U J ONS I R T O A F V S ARD I N NO NG. O , B G H N I S FI L DA LLI FROM G I NG AN D E COU RT RO R M ESSA KE E P YOU THAT
It’s a fact. Businesses, educational institutions, government, all organizations must get more done with fewer resources. In the next five years, artificial intelligence is expected to increasingly take over repetitive manual data entry jobs, and computers will streamline the need for entry level jobs that require searching for files and data. Algorithms in use today can make determinations about a host of business decisions. These include such tools as Facebook’s advertising algorithms that infer data about individuals’ preferences, vocation, gender and more—based on cues and clues from Facebook’s myriad
data points, according to an October post on techcrunch.com. Other algorithms are used to judge the credit scores of consumers and businesses. Andras Kornai, a Stanford PhD and professor at the Budapest Institute of Technology with experience in designing credit algorithms, states, “It is no longer a local friendly banker who makes these decisions around credit, and that trend isn’t likely to slow down.” Kornai also refers explicitly to the use of algorithms in specific medical diagnostics, or in legal proceedings, and believes that slow and steady traction in these domains is somewhat inevitable, and may invariably edge out human expertise from
tasks such as x-ray assessments or certain kinds of legal research, the web article says. Thus, with all this development and innovation, we should be expecting automation—even in the unexpected. Court software is already automating tasks that simplify unnecessary data entry and routine tasks, as well as quickly retrieve files. Electronic workflows tie all case file information together, adding efficiency to all staff roles, and web portals allow the public to tap in seamlessly. Into the future, the article furthers, speech-recognition algorithms may create a shift in the way courts do their jobs. Daniel Roth, December/January 2016x
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says the techcrunch.com piece, has been working in the domain of natural language processing for nearly 20 years. He says: “In ten years, I can see us being able to communicate with computers in a truly natural way…. I will be able to consult a machine in really thinking through a world problem… a physician will be able to consult a computer to navigate research articles.” He furthers that many millions of medical research articles will be published in the coming decade, and that having a machine that can understand natural commands to sift through this
TYLER TECHNOLOGIES
TYPE OF COURT TECHNOLOGY: Integrated, end-to-end court case management system NAME OF PRODUCT: Odyssey INTENDED COURT USER: Odyssey has separate modules designed for use by each of the courts users—judges, clerks, prosecuting attorneys, private attorneys, jury clerks, and for a variety of types of cases (appellate, criminal, civil, probate, traffic, family or juvenile). WHAT IT DOES: Whether it is in courtrooms, clerk offices or prosecuting attorneys offices, or in jails or supervision offices, Odyssey provides courts and justice agencies immediate access to critical information. Odyssey includes an integrated document management system, e-filing, a Web portal for public access, and a touchscreen interface designed by judges for judges. YEARS IN BUSINESS: 30+ years serving courts TYPE OF ARCHITECTURE SYSTEM RUNS ON: SQL-based database with a WPF user interface Browser-based option? Yes.
massive swath of information would be of extreme value. The same natural language algorithms might comb legal files or compliance documents, potentially shaving hours of tedious work from a professional’s day, but also potentially leaving some entry-level positions (such as paralegals) out of a job, says the article. The way courts do business is constantly changing and improving (just look at the technologies that follow), and we need to keep pace or be left out of date. Just a few years ago, who could have imagined
Odyssey runs with a thin client that accesses Web-based content. Modular Design? Yes SIZE OF COURT SERVED: Odyssey serves a broad range of courts across the U.S., from small jurisdictions to large, statewide court jurisdictions. HOW IT SIMPLIFIES COURT PROCESSES: Odyssey simplifies court processes in a wide variety of ways, including:
1. Workflows and queues: create an automated and electronic process for managing tasks and electronic documents. 2. Tight integration with efiling, document management, jury, attorney manager, jail and other modules to simplify information sharing. Contact Info Name/title: Michael Kleiman, Director of Marketing Phone: 972.713.3768 Web address: www.tylertech.com Email: cjsales@tylertech.com
anything as far out as self-driving cars? Well, perhaps a virtual “James” will not chauffer your new 2016 offering, but the September issue of PC magazine published the top driver-assist cars of 2015. Models from mid-level makers such Honda, Subaru, Mazda, and Kia can lend an “eye” to keep you moving safety. Assistance includes blind spot detection, lane departure warning, forward collision prevention and parking assist. Take a look at these offerings— your personal “James” may already be available for your Court.
SONANT CORPORATION
TYPE OF COURT TECHNOLOGY: Public Access Self Service Capability NAME OF PRODUCT: ClientCall CourtTalk INTENDED COURT USER: Court's public clients What the product does: Sonant products and hosted services provide courts with self-service around the clock for its public clients. Included are Interactive Voice and Web Response with integrated call center automation, electronic payment processing, and outbound message delivery. These solutions improve the efficiency and the quality of the court’s service to its public. YEARS IN BUSINESS: 22 TYPE OF ARCHITECTURE SYSTEM RUNS ON: MS Windows servers Browser-based option? Yes Modular Design? Yes SIZE OF COURT SERVED: All sizes HOW IT SIMPLIFIES COURT PROCESSES: These solutions improve the efficiency and the quality of the court’s service to its public with its automated interactive voice and web messaging. Contact Info Name/title: Charlie Smith, President/CEO Phone: 1.800.929.2920, x218 Web address: www.sonant.com Email: csmith@sonant.com
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COURTVIEW JUSTICE SOLUTIONS
TYPE OF COURT TECHNOLOGY: Case Management Systems NAME OF PRODUCT: JWorks INTENDED COURT USER: JWorks facilitates the work of all court resources, including intake clerks, case managers, case schedulers, cashiers, bookkeepers, court administrators and other court-related personnel, supervision officers, all judicial officers, and CMS administrators to name just a few. The company also implement JWorks for attorneys to handle the needs of prosecutor and public defender offices. WHAT IT DOES: JWorks efficiently moves matters and cases of all types through the court in accordance with state laws, local rules, and court policies/preferences. Its configurable dynamic caseflow management (DCM) engine adheres to your guidelines and event deadlines, while managing work assignments, flow, and resource loads from intake through final resolution/monitoring. YEARS IN BUSINESS: 28 TYPE OF ARCHITECTURE SYSTEM RUNS ON: JWorks is a is Java-based and can run on Windows, Unix, Linux, and
Mac. Its responsive framework/design allows access from virtually any device, including Android tablets and smartphones as well as Apple iPads and iPhones. B r o w s e r - b a s e d JWorks CMS automates most option? JWorks is a web court processes and automatically application and is brows- routes information, alerts, documents and reports. er-agnostic. Modular Design? Yes, JWorks screens and process flows can be personalized by court, office, role, and individual user. SIZE OF COURT SERVED: From single municipalities to statewide implementations. HOW IT SIMPLIFIES COURT PROCESSES: JWorks automates most court processes and automatically routes information, alerts, documents, reports, etc. Personalized dashboards eliminate the need to hunt things down by displaying/linking to information pertinent to each user.
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COURTVIEW JUSTICE SOLUTIONS
Browser-based option? JTools is a web application and is browser-agnostic. TYPE OF COURT TECHNOLOGY: Judicial (Tools) Case Modular Design? JTools screens and process flows Management can be personalized by a judicial officer. Components NAME OF PRODUCT: JTools can be turned on or off through configuration and INTENDED COURT USER: JTools expedites the work of security settings, making it completely modular based judicial officers. on the needs of the court. WHAT THE PRODUCT DOES: JTools provides judicial SIZE OF COURT SERVED: From single municipalities to officers with a way to better manage cases and workstatewide implementations. load whether in chambers, on the bench, or remotely. HOW IT SIMPLIFIES COURT PROCESSES: The JTools It’s designed to complement an existing case managedashboard includes quick searches, ment system by allowing judges informational grids and snapshots, to configure their own views, folreports and statistical displays, doclow-on rules, and actions for data ument queues, electronic note pads, that already exists in the court’s and links to other systems, sites, CMS. files, and tools. YEARS IN BUSINESS: 28 TYPE OF ARCHITECTURE SYSTEM Contact Info RUNS ON: JTools is Java-based and Name/title: Gary Egner, Director of can run on Windows, Unix, Linux, Business Development and Mac. It allows access on virJTools expedites the work of judicial offiPhone: 1.800.406.4333 tually any device, including cers with this dashboard that permits quick Web address: www.courtview.com Android tablets and smartphones searches, informational grids and snapEmail: info@courtview.com as well as Apple iPads and shots, document queues, and links to other iPhones. systems.
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THOMSON REUTERS
TYPE OF COURT TECHNOLOGY: Case management, efiling, document management, public access portal NAME OF PRODUCT: C-Track product suite INTENDED COURT USER: Front-end users: Judges, Court Clerks, Attorneys and Pro Se Litigants. Back-end users include the technology/IT staff WHAT THE PRODUCT DOES: C-Track, an innovative court case management system, delivers a total court solution with integrated e-filing, full-fledged case management functionality, public access portal and open integration framework for justice partner information sharing. Embedded document management, forms generation, and a configuration manager allow the solution to evolve with the court’s needs. YEARS IN BUSINESS: Thomson Reuters Court Management Solutions was founded in 1999 (as Verilaw Technologies). Original company Thomson Reuters was founded in London in 1799 as Sweet and Maxwell legal publishing. TYPE OF ARCHITECTURE SYSTEM RUNS ON: C-Track is a Java/J2EE, browser based suite of applications built on open source technologies. It is a flexible solution that runs in a number of OS (Windows, Linux) and database (Oracle, SQL Server) configurations, and can inte-
grate with many third party products through web services. Browser-based option? Yes Modular Design? Yes SIZE OF COURT SERVED: the current Case view of the fields C-Track C-Track customer CMS provides court size ranges from Supreme Courts than manage a smaller number of cases, to Trial Courts than manage millions of cases. HOW IT SIMPLIFIES COURT PROCESSES: C-Track delivers an integrated set of court process functionality from case intake, e-filing, scheduling, case processing, document management through disposition with deep configurability allowing courts to manage/adapt the product to their specific needs. Contact Info: Name/title: Manoj Jain, Vice President, Global Head of Business Development & Sales Phone: 651.687.2088 Web address: www.legalsolutions.thomsonreuters.com/courtmanagement
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Jury+ Web is a browser-based application
TYBERA JUSTICE SYSTEMS, INC.
TYPE OF COURT TECHNOLOGY: Courtroom Automation NAME OF PRODUCT: Courtroom Processing in FullCourt Enterprise case management system INTENDED COURT USER: High-Volume Courts WHAT THE PRODUCT DOES: The Courtroom Processing functionality in FullCourt Enterprise provides quick access to all disposition information for multiple cases and streamlines data entry for accurate real-time access of dispositions to all courtroom participants. The Courtroom Processing functionality, along with pre-defined disposition macros, allows the court to quickly capture data real-time in the courtroom. YEARS IN BUSINESS: 33 TYPE OF ARCHITECTURE SYSTEM RUNS ON: The FullCourt Enterprise case management system is an N-tiered, browser-based system implemented with J2EE technologies. The system may be deployed on Microsoft Windows or Linux commodity servers and can work with any of the major relational database engines (e.g., Microsoft SQL). Browser-based option? Yes, FullCourt Enterprise was designed as browser-based, user-friendly case management system. Modular Design? Table-driven setup and process automation features enable the Court to enhance and adapt their system year after year to meet everchanging needs. SIZE OF COURT SERVED: 5-150 users HOW IT SIMPLIFIES COURT PROCESSES: When a Courtroom Session is created, multiple end-users may view the same session simultaneously. All cases and charges for a defendant may be disposed at one time.
TYPE OF COURT TECHNOLOGY: eFiling NAME OF PRODUCT: eFlex INTENDED COURT USER: Attorneys, Clerks, and Judges WHAT IT DOES: eFlex facilitates the sending of data and documents to the court for review. Once there, the clerk can review documents for acceptance or rejection, or re-route submissions to various queues for further action by a judge. eFlex supports case initiation and filing to existing cases, for all case types and jurisdictions. YEARS IN BUSINESS: 15 TYPE OF ARCHITECTURE SYSTEM RUNS ON: J2EE/Enterprise Java Beans Browser-based option? Yes, it is browser-based Modular Design? Yes SIZE OF COURT SERVED: From small counties to statewide implementations HOW IT SIMPLIFIES COURT PROCESSES: Courts using the eFlex efiling solution report increased efficiency and volume of submissions received per clerk, while manual data input and scanning of document is drastically reduced—saving time and resources. Contact Info Name: Norm Anderson Phone: 801-226-2746 Web address: www.tybera.com
Contact Info Name: Jason Sego Phone: 505.883.3987 Email: jsego@justicesystems.com Web address: www.justicesystems.com Continues on page 28
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B Y M I C H A E L G R O H S , C O N T R I B U T I N G E D I TOR
Drug TesTing: Challenges and solutions
The whopping spending on addiction issues, begs the question: What if the U.S. ended the war on drugs and declared a war on addiction?
A
ccording to the National Institute on Drug Abuse, when considering health care, crime, lost productivity, and other factors, addiction costs the U.S. a whopping
$700 billion a year. That is roughly the same amount the nation spent on defense and international security assistance in 2011. A figure that high might have some asking, What if the U.S. ended the war on drugs and declared a war on addiction? If the first shot of that war has been fired, it was in MiamiDade in 1989 when the first drug court was founded. The success of drug courts and the reasons for that success are well documented. Among the most important weapons in a drug December/January 2016 18
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counties and facilities that test less might not realize the same cost effectiveness. Another broad challenge is one of education and training. Many employees involved in bench testing, such as employees of a court, do not have a medical background, and the sophistication and technology of the drug testing protocol is rapidly advancing. (As Miller points out, while there is a system of checks and balances, when there is an issue, it is usually human error.) When someone hears the term “drug test,” what often comes to mind is a pre-employment screening in which a sample is taken and analyzed, and if the subject fails, he or she will not get the job. It is, though, a much more complicated beast than that. The technology has advanced so much in recent years, and someone who does not have a clear understanding of the industry might be unaware of many of the pitfalls and know what sort of testing to utilize.
court’s arsenal is substance testing. There are three primary methods of testing: field testing, lab testing, and bench top testing, in which a small lab that, when closed, looks similar to an Easy-Bake oven. The devices, such as Immunalysis’s ImmTox and Thermo Fisher Scientific’s MGC 240 Benchtop Analyzer, are set up in a treatment center, drug court, or other venue and are capable of running 240 dual reagent tests per hour. Lisa Thomas, senior director of clinical/toxicology at Thermo Fisher Scientific points out that the units offer an indicator-based solution that is simple to use. Addiction is a cunning and insidious disease that affects millions, and testing to ensure sobriety and compliance is a tricky and complicated process with numerous challenges, issues, and solutions.
Inhouse or Outsource Testing?
Among those challenges, says Kathy Miller, VP of Sales and Marketing at Immunalysis Corp., is lack of funding. Depending on timing and the amount of testing, it can get costly. While the court pays for the initial test, participants might have to pay for subsequent ones and might not be able to afford it. There is also the matter of challenges if the results come back positive, fees that will also need to be paid. Cindy Costello of Whitman Health Services points out that if someone using their own lab tests 100 samples at a time, perhaps 10 will come back positive. Those 10 will then need to be confirmed and, she furthers, only about 25% will not challenge the results, which might mean that while a court or treatment center’s intention in developing their own system might have been to save money, they might still end up contracting out to a third party anyway, and they might not have the
The Immunalysis Quantisal Oral Fluid Collection Device is used for collection and transportation of specimen to the laboratory for confirmatory analysis.
resources. One thing to consider when determining if the cost is worthwhile, says Costello, is how much testing will be conducted. Costello, who has been in the industry for 30 years and been involved in consulting organizations on such matters, says, “The bigger the volume, the smaller the cost.” One example of such an evaluation was in a Florida rehab center that had several satellites. They were spending nearly $1,000,000 a year on testing. When Costello went in to evaluate the process and procedure, it soon became clear that the center would save money by instituting their own lab. By doing so, they saved nearly $500,000. She furthers that smaller
Oral Vs. Urine
As Miller notes, “The science that goes into a test is incredible.” For example, a court or county might use an oral test, which is quick, easy, gender neutral and accurate; however, says Costello, they can only detect substances used within the past one or two days. A urine test will detect compounds tomorrow but not one that was used today because the compound has not yet entered the bloodstream, so if a forklift operator causes an accident and is given a drug test, the tester will need to know to use an oral sample because, as Costello notes, he or she could have smoked a joint on the way into work, and that substance would not show on a urinalysis—not until the next day. When considering starting a bench lab, knowing details about the time window is crucial. “A posi-
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tive is not always a positive.” For example, at the height of allergy season, says Costello, there is a spike of false-positives for THC. There is also the matter of opiates. A client may be tested for opiates and return a positive and insist that he or she has a prescription for something such as Tylenol 4 with codeine, so it is important to consider that the tester know not only the there are opiates present but which opiates. The confirmation of the positive could find the Tylenol as well as another substance such as heroin and be able to distinguish the two and detect what is called multiple positive samples. It is important to be able to do this, says Costello, because it can tell the story of someone’s addiction. (In one case, she says, a sample tested positive for a record-breaking 12 substances in what was at first assumed to be a coroner’s case. It
wasn’t.) One challenge, says Costello, is that some organizations rely on rapid testing and are taking action based on immediate results. (She furthers that does not mean that rapid testing does not have distinct advantages. Some states, such as Arizona, have counties that are 200 or 300 miles wide and will require a rapid test. If the sample needs to go to the lab, that gives time for the client to flee, “And they do.”) There is also the challenge of a layperson running a lab, getting the results, and not knowing what to do with them. For example, if a return on a sample comes back reading 10,000 ng/ML, there is the possibility that someone might consider the participant a chronic user when in fact the test was taken at the time the window was open at its widest. There is also, says Costello, the need to know what tests to adminis-
ter. Hair traces back 90 days. The compounds get into hair the same way they do in blood, so Child Protective Services (CPS) would want to use that to see the long term use. A challenge in the drug testing world is with those who use the cheapest and fastest method, and subjects often know how and when they will be tested. If a child is in a household with a father who has a history of substance abuse is being monitored by the court, and he knows that on Monday he will be tested with an oral swab, all he will need to do is abstain on Saturday and Sunday, and he could pass the test. (A subject should never be given notice.) Those laypersons involved in testing are adjusting to the times. Thomas notes that the technology has gotten better, and people are asking more questions, which Costello agrees is crucial. The technology has advanced
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Immunalysis’s ImmTox bench top analyzer.
dramatically, and Thomas has noticed that the shift is moving away from the two-step approach, which is amino acid based screening, and if the result is positive, they would move to mass spec, but that takes a high level of expertise. Furthermore, there is also a new chapter in mass spec testing that had been used for special cases, but the technology is more affordable now, and Thermo Fisher Scientific is reported to be at the forefront. In the older version, the compounds are broken down into ions, and the system is told what substances to look for. The newer chapter, though, says Thomas, does not need to be told. It is high resolution mass spec and finds everything and allows for a retrospective analysis, so a toxicologist can go in and look for individual traces. Thus, if a heroin user is later suspected of using a synthetic, the toxicologist can go in and check on the hard drive. With the high res system, says Thomas, it is also easy to add a substance, too, so if someone is using generation 29 of bath salts before the test is developed, they can return later once the test is ready to check. There is also is a Cloud-based solution where users can go online and pull down a new
compound, and it can then be uploaded. “Some drugs are very regional. Some take a while to show in the U.S.” There is also the challenge of staying on top of trends in the area in which the testing is being done. Says Miller, “In the drug court world, it’s a matter of staying a step ahead and knowing what’s out there.” Those trends are determined, says Costello, by data extracted from schools, rehab clinics, etc. Once identified, they will then be added to the list of tested substances. Drugs trend in different places, and someone conducting their own tests will need to know for what drugs to screen. PCP has not been a common part of the American vernacular for some time. It has not shown in Indiana in two-and-a-half years, says Costello, but its use is particularly prevalent in the San Francisco Bay Area, so a court might be paying for a PCP test that is not necessary and overlooking something that is being used such as fentanyl, which used in combination with heroin, has become a significant problem in Indiana. Fentanyl is a synthetic opiate, so someone preparing to develop a testing lab will need to know
that not only is the drug prevalent in the community in which the test is being conducted, it will not show up on a traditional opiate screening. The problem in Indiana, says Costello, is the overprescribing of fentanyl. It works well with chronic diseases as well as severe cases of PTSD. It is used instead of a morphine drip and is not closely monitored. Someone testing in their own lab in a region that has been identified as trending should be aware that there are many out there who steal them, dig used patches out of garbage cans, or buy used ones to obtain the residual fentanyl and use it in a variety of ways. They should ensure that they are testing for that substance rather the one that has not been seen in more than two years.
Proliferation of Synthetics
Among the biggest challenges of drug testing is the worldwide proliferation of synthetics, and not just drugs. Thomas points out that among the issues faced are products such as synthetic urine. These products are responsible for an enormous amount of challenges to all types of drug testing. Suparna Mundodi,
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marketing manager, clinical/toxicology, Thermo Fisher Scientific, points out that “Synthetics are a problem everywhere in the world.” She furthers that there were more than 100 synthetics reported coming into Europe last year alone, a figure that is sure to cause even more challenges. (Thomas furthers that Europe has advanced more quickly than the U.S. when it comes to synthetic detection technology and remains about five years in the forefront. The rules and regulations are a bit different and have fewer restrictions than in the U.S.). Among those challenges is that they walk the line between legal and illegal, and when one drug compound becomes illegal, the composition is changed by a manufacturer so the next generation is not. As Costello points out, there is also the
if ever there is an example of the insidiousness of addiction, krok might be it. matter of developing the test, which can take six months, and by the time it reaches market, the next generation has already arrived. In the relatively short period of time synthetics have been mainstream, their growth has been exponential. There are now 18 generations of Spice out there, and 38 generations of bath salts. One product, krokodil, a derivative of codeine but reportedly 10 times stronger and developed in Russia, has become known as “the zombie drug” because of its history of flesh eating and for causing gangrene. If ever there is an example of
the insidiousness of addiction, krok might be it. The drug, which is known to be so addictive a user can become dependent after a single use, and despite experiencing enormous pain (which can be caused by the residual hydrochloric acid used in manufacturing eating away the flesh), users still continue to abuse. It is those synthetic products that are making drug courts more and more nervous. And krok does not stand alone. If she could single out an insidious synthetic says Costello, “It’s bath salts that I’m worried about.”
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SolutionS
BY DONNA ROGERS, EDITOR
Navigation It seems everyone depends on their Google Maps or GPS device to get from Point A to Point B these days, but unfortunately courthouse layouts can’t be viewed on a public navigation map accessed by a visitor’s smartphone. Fortunately, however, the following companies offer a choice of directional solutions to help remedy that and keep your court’s patrons on track.
Image Courtes
y of Infax
Courts Today asked leading solution providers some of the challenges they encounter. Here are their comments with examples of their signage.
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Infax
Image Courtesy of Infax
CT: What are key issues that courts face in providing proper directional/informational signage? Kristen Zeck, Marketing Associate: One issue that we often see courts facing is the allocation of tax dollars for their budget. Courts are competing with other local departments for money, and due to the current climate surrounding public safety, the majority of budget dollars is going to police and fire departments. However, courts can frame this to obtain additional funding for digital signage. An increase in the police department’s budget often means more officers on the street, which results in more citations and arrests. This increases the amount of people coming to the courthouse, validating the need for a digital signage system to manage traffic. Another issue is that the majority of older facilities were not constructed with future population growth and modern day security measures in mind, thus leading us to another unique challenge—facility integration. We constantly encounter courts that want new technology but tend to struggle with space for monitors to be installed in either existing or historic facilities. In both of these instances, the building’s architecture often limits potential monitor locations. To accommodate these spatial issues, monitors can be oriented in portrait or landscape, mounted on the floor or hung from the ceiling, or even
mounted in custom enclosures, a popular alternative for historic courthouses. CT: What do you see as trends in wayfinding technology? Zeck: One trend that we are seeing in the judicial industry is the adoption of touchscreen technology. With all of the interactive devices people use on a daily basis, navigating a touchscreen to find pertinent information comes as second nature. This is especially important because ease-of-use on the patron’s end is becoming more and more prevalent as the demand for immediate information increases. Another trend we are seeing is reporting tools for courts. Interactive technology provides valuable data about court patrons, such as the different languages they use, high usage times, and if they are properly checking in. CT: What is a top benefit for a court in
using your product? Zeck: The top benefit for courts is efficiency. When patrons can’t quickly find where they are supposed to go, traffic tends to build up in the lobby areas. Not only is a congested lobby confusing to patrons, but it’s also a security hazard that puts unnecessary stress on court staff and security personnel. Digital signage prevents this by drawing the eye and informing patrons, keeping them moving. Also adding to efficiency is eliminating printing and posting the daily docket. Court dockets can be dynamic at times, and digital signage allows court staff to address these changes and quickly convey them to the visiting public. For further info: Maddie Alexander malexander@infax.com 678.533.4025 www.infax.com Dockets can easily be updated with this bank of monitors from Infax.
Touchscreens are one of the latest trends, Infax says.
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AdGators Digital Signage Company Courts Today: What are key issues that courts face in providing proper directional/informational signage? Josh Budd, CEO: From what we are discovering from many of our onsite installations and speaking to judges, administrators, and court clerks is that traditional paper-based or plastic mapping signs are typically overlooked 1) because of the size of the display which typically is surrounded by other paper notices and 2) because printed black-and-white versus a color representation doesn’t get noticed. This immediately causes visitors to be passive and to seek an employee for directions. The other key issue with traditional signage is that it is inaccurate or outdated due to structural changes or lack of architectural drawing updates. With digital signage, courts and justice centers quickly realize the return because the content is dynamic with full animated messaging and easily kept up to date. Like airport displays, visitors now know that digital signage typically refers to the most important information.
Adgators designed this full docket with wayfinding sign for Lake County, Ohio, Courthouse.
Budd: We believe it’s the flexibility in that we bring not only display wayfinding and directional mapping but also the relevant docket information. Wayfinding coupled with case information allows the visitor to be quickly engaged visually and effectively informed to
reduce staff interruptions and ease their experience. For further info: Coleen Hammond chammond@adgators.com 1.866-610-5554 ext. 2 www.adgators.com
CT: What do you see as trends in wayfinding technology? Budd: Getting people where they need to go is always a difficult challenge. It is important to understand the specific goals and business requirements of the court to build an effective wayfinding initiative. Industry trends and spending are being seen within the retail and hospitality space, however we believe courts to still be an emerging market for this type of technology, and are monitoring use cases and the ROI they bring. CT: What is a top benefit for a court in using your product?
An example of a wayfinding diagram designed by Adgators for Champaign County Circuit Court Clerk.
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Touch screen directory at the San Diego Federal Courthouse allows visitors to search by judge, courtroom, personnel, and more.
TouchSource, Inc. CT: What are key issues that courts face in providing proper directional/informational signage? Dave Robinson, Sales & Marketing: The courts face a significant challenge meeting the needs of visitors. Each court building must provide a large amount of information in a format that is easy to understand by a wide range of the visiting public. The system must be easy to update to keep pace with fast-changing information.
information, and optional features such as wayfinding and multi-lingual displays.
the critical ability to update the information easily and quickly by staff.
CT: What is a top benefit for a court in using your product?
For further info: Dave Robinson info@touchsource.com 866.476.1872 www.touchsource.com
Robinson: The top benefit to the court building is the range of information that can be displayed and
CT: What do you see as trends in wayfinding technology? Robinson: Court buildings are increasingly asking for displays that are both touch screen and noninteractive, depending on the information that needs to be shown. Common features include court calendar displays, digital signage announcements or educational
Display at San Diego Federal Courthouse shows the court calendar so visitors can find their courtroom. December/January 2016x
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Continued from page 16
MENTIS TECHNOLOGY SOLUTIONS
TYPE OF COURT TECHNOLOGY: Judicial Dashboard and eBench NAME OF PRODUCT: aiSmartBench INTENDED COURT USER: Judge and the Judge’s judicial support staff WHAT THE PRODUCT DOES: aiSMARTBENCH empowers judges and judicial staff to work more efficiently and effectively by leveraging the electronic case file. On the bench, in chambers or away from the courthouse, judges can securely access their calendars and their copy of case documents, make notes, annotate documents, create and sign orders, and collaborate with their staff. YEARS IN BUSINESS: 15 years TYPE OF ARCHITECTURE SYSTEM RUNS ON: .net application / SQL server backend Browser-based option? Web-enabled application (accessed via a URL) and works with all standard browsers Modular Design? Underlying framework supports
COURTHOUSE TECHNOLOGIES, LTD.
TYPE OF COURT TECHNOLOGY: Jury Management NAME OF PRODUCT: The core product is called Courthouse JMS INTENDED COURT USER: Jury Staff What the product does: Courthouse Technologies develops software and services for jury management bringing what jurors have come to expect elsewhere in their lives to the court’s fingertips. Online access, juror communication via text, email, and telephone, along with address verification make sure courts utilize the publics’ time with the utmost efficiency. YEARS IN BUSINESS: 10 years TYPE OF ARCHITECTURE SYSTEM RUNS ON: WebBased, .Net Browser-based option? Yes Modular Design? It is a fully integrated set of products and services that tie into the core jury management system SIZE OF COURT SERVED: All sizes of court in all jurisdic-
plug-in applications via its state-of-the-art glances SIZE OF COURT SERVED: All court types, all court sizes from statewide, to large jurisdiction, to rural jurisdiction HOW IT SIMPLIFIES COURT PROCESSES: aiSMARTBENCH simplifies court processes by providing fast access to case documents, intuitive tools to work with documents and calendars dynamically and a focus on simple, direct collaboration with established work groups. Contact Info Name/title: Ben Martin, VP of Sales and Marketing Phone: 303.649.5112 Web address: www.aiSmartBench.com Email: BenMartin@MentisTechnology.com
tions that have jury trials HOW IT SIMPLIFIES COURT PROCESSES: We use our expertise to provide your court with automation and technology for juror communication and accurate data. We streamline your jury operation, adding convenience and save you money! Contact Info Name/title: John Arntsen, VP of Client Services Phone: 1-877-685-2199 x.222 Web address: www.betterjurymanagement.com Email: jarntsen@courthouse-technologies.com
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JURY SYSTEMS INCORPORATED
TYPE OF COURT TECHNOLOGY: Jury management software, browser-based application NAME OF PRODUCT: JURY+ Web Generation INTENDED COURT USER: Jury office, court IT, or anyone working with jury WHAT THE PRODUCT DOES: JURY+ Web Generation is one of the most comprehensive, configurable, and user-friendly JMS on the market. It takes the same business rules, functionality, and elements applied in previous DOS and Windows packages and applies them in today’s technological landscape. Additionally, clients can add supplemental modules to meet their business needs. YEARS IN BUSINESS: Company formed in 1997, however its products have been in use since 1988. TYPE OF ARCHITECTURE SYSTEM RUNS ON: Multi-tier architecture Browser-based option? Yes Modular Design? Yes, clients can add modules such as an online juror response, IVR system, kiosks, etc. SIZE OF COURT SERVED: Any municipal, county, district, or statewide HOW IT SIMPLIFIES COURT PROCESSES: JURY+ Web Generation helps any one or two-step court automate each part of the jury process, beginning with the questionnaire/ summons all the way through payroll processing. Contact Info Name/title: Benjamin Myers, Account Executive Phone: 805.285.5831 Web address: www.jurysystems.com Email: benjamin@jurysystems.com
For the Record and Tyler Technologies Partner Near live playback of digital AV and cloud computing now possible In a move designed to simplify access to court recordings, For the Record (FTR) and Tyler Technologies have integrated their systems to make FTR’s recordings of court proceedings easily accessible from within Tyler Technology’s Odyssey® case management system (CMS) and the Internet. FTR’s Falcon is an integrated software solution that “leverages cloud computing for high-quality, distributed digital recording and court record management.” It is a scalable solution. This allows clients on-demand distribution of AV recordings, the ability to monitor recordings from a remote location, and near-live playback of digital AV recordings. The Odyssey case manager is an integrated CMS that offers functions such as document management, a public access Web portal, workflow, efiling, touch-screen technology for the bench, as well as modules for jail management, supervision, and the prosecutors’ office. The partnership was formed in an effort to enhance clients’ access to justice and improve courts’ efficiency. It will make it easy to share information between Tyler’s and FTR’s systems and improve access to court records for interested parties. Once complete, court staff, attorneys, the public, and justice personnel will have Internet access to courtroom AV records and written transcripts as part of the case record. The two systems will connect and create one simple solution to access court recordings via the Odyssey case management system, which will thus make it easier for courts to manage those recordings. The FTR recordings of court proceedings will also be available in the Odyssey case file and the Register of Actions (ROA). Odyssey clients will be afforded immediate access to recordings of court proceedings from within the case file. There is also an automatic process for establishing links between recordings and case files, as well as quick access to court recordings from the bench (using Odyssey SessionWorks Judge Edition), the ROA, or anywhere else a client can view the case record. FTR clients will find that they will have easy access to court recordings without having to leave the CMS. They will also find that they can start and stop recordings from the CMS as well as automatically match and index recordings to case files. To prepare for use, the court should be using both Odyssey CMS as well as the latest FTR recording products. To provide near-live access to audio and video recordings of sessions in the court, it will be required to use Court.fm™. Tyler clients using Odyssey will be able to add functionality at no cost, other than storage, to integrate with FTR. —Michael Grohs Contact Info To learn more about Falcon digital recording, contact FTR at 877.650.0958 or email info@fortherecord.com. To learn more about Odyssey case management, contact Tyler at 800.431.5776 or email info@tylertech.com
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Natural language algorithms might comb legal files or compliance documents, potentially shaving hours of tedious work from a professional’s day. —from www.techcrunch.com
AD I N D E X
COMPANY
PAGE NO.
CourtView . . . . . . . . . . . . . . 17 Extract Systems . . . . . . . . . . 14 FTR Limited. . . . . . . . . . . . . . 5 Infax . . . . . . . . . . . . . . . . . . . . 2 Journal Technologies . . . . . . 9 OraSure Technologies, Inc. . . . . . . . 21 Rapid Financial Solutions . . 13 Streetime . . . . . . . . . . . . . . . 23 StunCuff Enterprises, Inc. . . . 8 Telmate. . . . . . . . . . . . . . . . . 15 Thermo Fisher Scientific . . . 19 Thomson Reuters . . . . . . . . 32 Tyler Technologies . . . . . . . . 31
JOURNAL TECHNOLOGIES
Type of Court Technology: Web-based case management that grows with your needs Name of Product: eCourt Intended Court User: All Staff What the product does: eCourt, a true browser-based eCourt case management system, was architected from the ground up as a highly configurable “business processing engine” to be the centerpiece for document management and efiling solutions and used by trial and appellate courts and prosecutor and public defender offices and other governmental agencies including probation and city and county governments. YEARS IN BUSINESS: More than 25 TYPE OF ARCHITECTURE SYSTEM RUNS ON: Web browser-based (Internet Explorer 10+, Chrome, Firefox, etc.) from desktops, laptops, smartphones (iPhone, Android) and tablet devices (iPad, Galaxy, etc.). Browser-based option? Yes SIZE OF COURT SERVED: All sizes HOW IT SIMPLIFIES COURT PROCESSES: eCourt is configurable; this is why a unique solution can be provided for each court. Using a core eCourt configuration, the company will modify it to accommodate your unique business need by simplifying unnecessary data entry and automating routine tasks. Contact Info Name/title: Bart Liechty, Sales and Marketing Manager Phone: 1.877.587.8927 x4442 Web address: journaltech.com Email: sales@journaltech.com
Xerox . . . . . . . . . . . . . . . . . . . 7 This advertisers index is provided as a service to our readers only. The publisher does not assume liability for errors or omissions.
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