Call center services Call center services are performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Virtually any business process you can do by phone, web or email can be outsourced to AnswerNet. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the
Build Effective Customer Service Strategy
Call center services fall in 4 basic categories:
Inbound call center services
Outbound call center services
Automated call center services
BPO services
Inbound call center services (We take the calls for you)
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Inbound call center services focus on taking the incoming phone calls to your business or a organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.
Outbound call center services (We make the calls for you)
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Outbound call center services focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include: telesales, telemarketing and market research.
Automated call center services (We automate processes for you)
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Electronic call center services are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.
BPO services
(You delegate the business process to us)
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Business Process Outsourcing (BPO) call center services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfillment, email management and faxing.
Call center services used for business growth Agents make an important contribution to customer satisfaction by providing a quick, valuable and affable service to callers.Like:
Skills of Customer Care Representative
Qualifications
Call Handling
Outbound Calls
Essential Duties and Responsibilities
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