What is Onlive Communication On Live Communications is a Multichannel Customer Contact Outsourcing Company. Activities range from service/support and sales through inbound/outbound phone, email, chat and social monitoring and response mediums.
Onlive Communications Companies serves?
On Live Communications serves its customers with reliable, highquality managed contact center services. We seamlessly maximize our customer’s web presence building brand loyalty in a cost effective way. By offering phone support, answering services, and managed web chat we expand the reach of our customers. We provide the best technology in the industry, feature rich and reliable. Our agents are extraordinary and committed to achieving business results for our customers. We strive to offer world class support, nothing less Don’t settle for less.
Our Purpose
Serve our customers well at all times. With years of experience and professional knowledge in contact center management, we operate with our client’s interest first and foremost. Serve our employees. Our support agents are the critical
We Believe:
In treating people the way we want to be treated
In integrity
In transparency
In helping people
In being flexible and easy to work with
Managed Channels
Phone
Chat
social
PHONE Phone Support/ Telephone Answering Service ď Ź
Technology- As part of our managed telephone support service we utilize a state of the art cloud based phone system, providing exceptional voice clarity and reliability. The same technology used by many Fortune 500 companies. Our software provides a customizable IVR with customizable greetings and messages. All calls are recorded for quality assurance and
CHAT
“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” Live Chat Support is convenient and preferred by customers Live Chat Support is a lower cost
EMAIL ď Ź
ď Ź
Timely email response is critical to customer acquisition and delivering on your brand promise. By providing an organized customer engagement platform with qualified agents, On Live Communications helps to capitalize on opportunity. All company inbox receipts are tracked with response in minutes. Through data transparency and ongoing consultation your business will have real time insight to your customer base. Working
Social ď Ź
Social platforms such as Facebook, Twitter, and others provide an additional layer for customer engagement. A recent Social Engagement Index showed 15% of companies say 25%+ of customer service inquiries are initiated over social channels. As these platforms continue to evolve and drive consumer conversation, keeping up can be a daunting task. On Live Communications consolidates all contact channels so you can provide access and
Thank you !!!
http://onlivecommunications.com/