HAVE YOU MET
JAMES PENDLETON? EMPLOYER OF THE YEAR 2015
INTRODUCTION James Pendleton is an independent Estate Agent specialising in residential property for sale and to rent in London. We have ten offices in London covering Balham, Battersea (Northcote Road), Battersea Park, Brixton, Chelsea, Clapham Common, Clapham North, Clapham South, Earlsfield, Fulham, Lambeth, Nine Elms, Parsons Green, Putney, Southfields, Stockwell, Streatham, Tooting, Victoria, Wandsworth Common, Wandsworth Town and The Tonsleys as well as specialist Property Management, New Homes and Riverside offices. We also run distinct specialist, International, Land, New Homes and Investment departments from our offices.
All of our prime offices are situated in attractive, accessible locations and we pride ourselves on our welcoming, customer focused and informative neighbourhood presence. Our multi-office marketing approach means that our clients benefit from increased exposure and convenience and our buyers and tenants are introduced to an extended property portfolio by a single point of contact, simplifying their search process. 2014/15 has seen the expansion of our Commercial, International, Land, New Homes and Investments departments, the opening of a Battersea and Riverside office and the development of a specialised Short Lets department. Our website, rebuilt and redesigned last year, has flourished and developed over 2014/15.
JAMESPENDLETON.CO.UK
CONTENTS 01 COMPANY GROWTH 02 INDUCTION & INITIAL TRAINING 03 STAFF DEVELOPMENT 04 NLP & BUSINESS COACHING 05 CAREER PROGRESSION 06 INCENTIVES 07 WHAT OUR TEAM THINK
WE LIVE HERE
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01 COMPANY GROWTH
Number of Offices Total Number of Staff Turnover Net Profit (before partners drawing) JAMESPENDLETON.CO.UK
2012 - 2013 2013 - 2 8 9 59 64 £4,357,000.00 £4,952,0 £498,000.00 £545,00
2014
000.00 00.00
2014 - 2015 10 70 £5,950,000 target for year - £2,677,500 as of June 2015 £785,000 for 2015 - £330,000 as of June 2015 JAMES PENDLETON WEBSITE
02 INDUCTION & INITIAL TRAINING It is vital that a new member of staff is fully supported and integrated into the James Pendleton team to help them settle and feel confident as quickly as possible. During the employee’s first months they are mentored by a senior member of staff and we have the following procedures in place:
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Introduction to the office, team and an office tour
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The James Pendleton Induction – this is an in-house brief which the new member of the team is guided through by either their Manager or a Director. It provides the employee with an insight into the company’s systems, procedures, service standards, marketing and ethos
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Company tour, accompanied by a senior member of the team introducing them to the whole company and all of the offices
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Reapit software training externally and in-house
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All new employees (regardless of experience) are trained by a senior member of staff in the correct procedure for registering and servicing an applicant
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They will spend most of their first week visiting/ viewing the portfolio so that they are familiar with the properties and their locations
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If they are employed as a Consultant they will accompany a senior member of staff on a number of viewings prior to working with their own database
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At the end of each day the new employee will have a review with either their Manager or a Director to check their progress
JAMESPENDLETON.CO.UK
JAMESPENDLETON.CO.UK
03 STAFF DEVELOPMENT In-House •
Mentoring with a senior member of staff
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Weekly departmental training seminars including Pipeline Management, Brainstorming for Better Business, Rapport Building and Time Management, with guidance from senior Managers and Directors
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Each department has a Best Practice Guide, which is used for staff training and development by outlining service standards and procedures
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Viewing shadowing
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Role play scenarios with a senior member of staff to improve approach, techniques and performance
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Weekly goal setting – all staff submit their weekly objectives to their Managers every Monday morning identifying their goals for the week and how they intend to achieve them
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Daily office and departmental meetings
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Weekly Managers and Consultants strategy meetings to report on weekly and quarterly progress, objectives and targets
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Quarterly appraisals and reviews for all staff with a Director
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Team building events and exercises to encourage staff to work together as one connected team including social events for example Treasure Hunts, Pool Tournaments, Go Karting and trips to the races
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Target Management Scheme – if an employee has not achieved 80% of their quarterly target they are placed on this in-house programme. They have weekly one to one training and review sessions with a Director to guide them and improve their performance
Externally •
Reapit software training
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Rightmove and Zoopla advanced training
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Specialist training sessions from SPF Mortgage Advisors and from partner Solicitors
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Training sessions in all relevant softwares and digital marketing practices
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Visits to Property Expos and Property Shows
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Attendance of property conferences
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NFoPP training and qualifications
JAMESPENDLETON.CO.UK
04 NEURO LINGUISTIC TRAINING & BUSINESS COACHING •
Our team participate in an ongoing training program designed and run by Joy Gower who is a specialist in Neuro Linguistic Training and Business Coaching
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Neuro Linguistic Training is the study of excellence; the cutting edge skills and techniques it provides, through thorough training, can give us the edge over our competitors
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Management and staff are able increase their confidence both professionally and personally through the sessions, gaining instant rapport with clients and customers
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The course is a hands-on introduction to the psychology of buying and selling. to persuasive selling and to overcoming objections
05 CAREER PROGRESSION
HAVE YOU MET BROCHURES
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Clearly outlined and standardised packages and commission rates for all members of staff
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High performing team members are rewarded with incentives
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Clear outlines of, and guidelines for, every team position and role. If a Consultant consistently achieves targets over a number of months they are promoted to a Senior Consultant role
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Fast Track Management training scheme for employees who have achieved target in their department and have indicated that they would like to be considered for a management role either immediately or in the future
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We always look for the best performance within our team. So if an opportunity becomes available in a different department which we feel would suit a certain individual and build their career then we discuss this with them
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One to one quarterly appraisal and review sessions with a Director to discuss ability, performance, objectives and potential for improvement
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All members of the senior team are long term employees of James Pendleton
JAMESPENDLETON.CO.UK
CAR REBRANDING
06 INCENTIVES •
On target bonuses and commission increases
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Additional holiday awarded for high achievers
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Promotion and career progression
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Annual banked business targets split over 12 months with a roling average commission structure increasing month by month from 10% up to 25%
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Monthly presentation of ‘Big Hitters Award’, a prize presented to the highest achiever in each department
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Weekly sales and lettings office and Consultant performance tables
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Company car/car allowance upgrade
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Regular team events organised by Managers including table tennis, pool nights and quiz nights
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Quarterly team building events for Managers and Directors
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Internal awards ceremony with prizes
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Annual ski and sun trips for the top achieving staff
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External incentives (such as hot air balloon trips) provided by SPF for converting a high level of mortgage referrals
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Quarterly staff events – Summer BBQ, pool tournaments, race evenings, Go Karting, winter ball and prize giving
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Charity fun day events - Bake off, Go Karting, Cycle rides, Christmas jumper day
HAVE YOU MET BROCHURES
JAMESPENDLETON.CO.UK
I have worked for James Pendleton for three years and it has flown by. It is great to know that success and ability is not only recognised immediately by the Directors but you are rewarded for it too. I would never have been able to progress my career as quickly as I have in a larger organisation. Working with a very knowledgeable and ambitious team of Senior Managers and Directors has certainly helped with my individual development. Sarah Legge – Lettings Area Manager
No day is ever the same and that is what I love the most about my job. Working closely with the team in your office gives you confidence and you feel supported, but knowing that there is also encouragement and competition from the whole company drives you to be successful. Tom Harvey – Assistant Sales Manager
It is without a doubt motivational when you calculate how much you can earn from the commission structure. Will Yates – Senior Lettings Consultant
I can honestly say that changing my career last year to come and join James Pendleton has made a huge difference to my life. I am smiling more, earning more and actually feel like I am running my own little business. Katherine Freeman – Sales Consultant
JAMESPENDLETON.CO.UK