Tutor guide 2014 web (staff)

Staff guide to our Personal Tutoring System for Staff

www.anglia.ac.uk/personaltutor

We are committed to engaging with all of our undergraduate and postgraduate taught students from the start of their studies.

Our aim is to engage our students in useful and meaningful conversations which help them succeed in their studies, and subsequently realise their career aspirations. A robust personal tutoring system which works equally well in all departments in all Faculties can help ensure we realise these objectives.

This guide outlines the minimum requirements for group and individual tutorial meetings in each year of a three year undergraduate degree course and in the first two semesters of a postgraduate taught course, and advises on the kinds of issues which could be discussed in each of the meetings (be aware that some of the suggested topics – particularly the timing of surveys – may need to be adjusted for January starters).

It may be that you already exceed this provision, or that you will need to have more contact with students depending on their individual circumstances. We are aware that there will be Faculty or course specific issues (e.g. PDP) that may also form part of the discussion at these meetings.

2

Scheduling of tutorials Note the difference in scheduling personal tutorial sessions. Group meetings must be scheduled by the personal tutor (or other Faculty nominee) so that the sessions appear in their tutees’ timetables.

In contrast, it is the responsibility of students, following consultation with their personal tutor, to arrange the individual tutorial sessions.

Monitoring of tutorials A pro forma has been produced to help you monitor the attendance and achievements of your tutees. It will also inform whether the new system has a positive impact on the retention of our students.

For further information and to access the pro forma please visit the personal tutor website: www.anglia.ac.uk/personaltutor

3

Undergraduate CONTACT

UG Year 1 Semester 1 During Welcome Week

TYPE OF CONTACT

Group meeting of 1 hour

and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or Faculty nominee(s)

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

role of the Personal Tutor How your tutor can help, meeting schedule, how to contact your tutor.

Confirm personal tutor contact details Phone/email, office hours.

What to expect What is expected at university.

Student Charter Stress importance of this document to manage expectations; see www.anglia.ac.uk/studentcharter

Good Academic Practice Brief explanation of plagiarism and collusion, the referencing system used in your course, where to find help and advice; see www.anglia.ac.uk/GAP

Important documents Rules, Regulations and Procedures for Students, Academic Regulations, Student Handbook, how to access documents at www.anglia.ac.uk/ keydocuments

Highlight the importance of knowing the other key documents all accessed via the student’s My.Anglia front page or via www.anglia.ac.uk/ keydocuments

Attendance expectations How we monitor attendance and why.

Attendance Students need to ensure they have their attendance recorded – if they arrive after 10 mins they will be recorded as absent.

Non-attendees will be contacted to see if they need any support or help. i.e UKBA requirement for international students.

Teaching timetable How to access it, are you correctly enrolled?

4

Timetable Check students have correct number of credits, explain modules are made up of 15, 30, 45, 60 credits and full time students should normally have 60 credits per semester – any issues contact Timetabling at timetabling@anglia.ac.uk

Assessment feedback Summative/formative, how to obtain feedback, 20:20 system.

Explain summative and formative assessment feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty. After further 20 working days feedback from local iCentre. Use of Turnitin specific to the course.

Where to find Student Services www.anglia.ac.uk/studentservices

Student Services Referral guide outlines specialist support available; see www.anglia.ac.uk/ studentservices/referralguide

Employability Using the Employability Service and being aware of the Employability Timeline.

Briefly explain about engaging with the Employability Service from Year One. Are students aware of the Employability Timeline; see www.anglia.ac.uk/ employability/student

Engaging beyond your course Making the most of opportunities available to you to enhance your CV, participating in clubs and societies, becoming a Course Rep , volunteering, work experience, seminars.

Engaging beyond your course See the types of opportunities available at www.anglia.ac.uk/getinvolved

5

Undergraduate CONTACT

6

UG Year 1 Semester 1 Before the end of teaching week 5

TYPE OF CONTACT

Individual meeting of up to 20 mins

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Settling in How are things going?

Check student is not experiencing any problems – this time of the semester is a known “at risk” point.

Faculty Student Adviser (FSA) Who they are and what they can do for you.

Access to services Are you regularly accessing your e-Vision, email and the VLE?

Any access issues with e-Vision/email & VLE refer to IT Helpdesk.

Meeting assessment deadlines Only FSAs can authorise extensions for reasons outlined in Academic Regulations.

Explain briefly the mitigation process for sudden and unforeseen circumstances that may affect academic performance.

Signpost to FSA for in-depth advice.

University Library Have you completed the induction?

Refer to University Library website if student has not completed induction; see http://libweb.anglia.ac.uk

Surveys Stress the importance of the MES and SES in helping us understand and improve our students’ experience.

Study Skills Plus Are you aware of what’s available? Not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Feedback and Surveys Why we ask for your feedback and why it is important. See the upcoming Module Evaluation Survey (MES) for each of your modules, and Student Experience Survey (SES) for your course and university experience.

Degree classification goal and employment aspirations What do you want to achieve?

Where to find the Employability Service.

Undergraduate students to identify their own degree classification goal and their personal tutor will regularly check their progress. Advise student to make contact with Employability Service; see: www.anglia.ac.uk/employability/ student

Faculty or Support Services events Any upcoming events.

Advise of any known events coming up; see also www.anglia.ac.uk/getengaged

7

Undergraduate CONTACT

8

UG Year 1 Semester 1 Before the end of teaching week 9

TYPE OF CONTACT

Group meeting of 1 hour

and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or faculty nominee(s)

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Assessment How your assessment will be marked, the quality process, awareness of submission deadlines.

Explain the process for assessment marking – refer to module guide for specific information.

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Extension and Mitigation Processes What are these processes? Who do you need to see to discuss any issues about meeting assessment deadlines?

Re-visit summative and formative feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty. After further 20 working days feedback from local iCentre.

Module planning for Year 2 How you will choose modules for next year (if your course allows this).

Module Planning If appropriate, explain how modules for next year will be chosen. (You may have to refer to the Faculty Office for detailed information).

Feedback and surveys What is your experience so far? Did you complete the SES? Have you completed a MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES and SES in helping us understand and improve our students’ experience.

9

Undergraduate CONTACT

10

UG Year 1 Semester 2 Before the end of teaching week 5

CONTACT

UG Year 1 Semester 2 Before the end of teaching week 9

TYPE OF CONTACT

Individual meeting of up to 20 mins

TYPE OF CONTACT

Group meeting of 1 hour

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or Faculty nominee(s)

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Academic Progress Review of your progress, semester 1 results, reflecting on feedback on your assessments.

Review academic profile using e-Vision. Check student is aware of reassessment dates if appropriate. Any issues with assessment dates, please refer to Assessments; see contact list at: www.anglia.ac.uk/assessmentcontacts

Transition to Year 2 What preparation you can do during the break to prepare yourself, what to expect of year 2 study.

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Feedback and Surveys What is your experience so far?

Reminder of the MES forthcoming in teaching week 9 and 10.

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES in helping us understand and improve our students’ experience.

Engaging beyond your course Making the most of opportunities available to you to enhance your CV, including: participation in clubs and societies, becoming a Course Rep, volunteering, work experience, seminars, registering with the Employment Bureau.

Engaging beyond your course See the types of opportunities available at www.anglia.ac.uk/getinvolved

Any other issues?

Is additional support required?

Signpost to Student Services if necessary.

Student Services referral guide Outlines specialist support available; see www.anglia.ac.uk/studentservices/ referralguide

Feedback and Surveys What is your experience so far? Have you completed the MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES in helping us understand and improve our students’ experience.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

11

Undergraduate CONTACT

UG Year 2 Semester 1 Before the end of teaching week 3

TYPE OF CONTACT

Group meeting of 1 hour

and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or faculty nominee(s)

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Welcome back!

Academic Progress Review of your progress towards achieving your degree classification goal, first year results, any reassessment outstanding, importance of year 2 marks counting towards your final degree classification.

Review academic profile using e-Vision. Check student is aware of reassessment dates if appropriate. Any issues with assessment dates, please refer to Assessments; see contact list at www.anglia.ac.uk/assessmentcontacts

Study Skills Plus Are you aware of what’s available? Not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Employability Use the Employability Service to help you to refine your CV and start to think about applying for graduate placements, work experience, applying for internships etc.

Feedback and Surveys What is your experience so far? Why we ask for your feedback and why it is important. Reminder of upcoming Module Evaluation Survey (MES) for each of your modules, and Student Experience Survey (SES) for your course and university experience.

12

Advise student to make contact with Employability Service, see also www.anglia.ac.uk/employability/ student Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES and SES in helping us understand and improve our students’ experience.

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Faculty or Student Services events Any upcoming events.

Advise of any known events coming up such as external speakers. See www.anglia.ac.uk/getengaged

Any other issues?

Signpost to specialist support services if necessary.

Student Services Referral guide outlines specialist support available; see www.anglia.ac.uk/ studentservices/referralguide

13

Undergraduate CONTACT

14

UG Year 2 Semester 1 Before the end of teaching week 9

CONTACT

UG Year 2 Semester 2 Before the end of teaching week 9

TYPE OF CONTACT

Individual meeting of up to 20 mins

TYPE OF CONTACT

Individual meeting of up to 20 mins

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Assessment How your assessment will be marked, the quality process, awareness of submission deadlines.

Re-visit the process for marking and moderation – refer to module guide for specific information.

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Transition to Year 3 What you can do during the break to prepare yourself, what to expect of final year study, preparation for major project.

Academic Progress Review of your progress towards achieving your degree classification goal.

Review academic profile using e-Vision. Check student is aware of reassessment dates if appropriate. Any issues with assessment dates refer to Assessments (contact list at www.anglia.ac.uk/assessmentcontacts) Determine progress on planning/ researching for Major Project.

Extension and Mitigation Processes What are these processes? Who do you need to see to discuss any issues about meeting assessment deadlines?

Re-visit summative and formative feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty.

After further 20 working days feedback from local iCentre.

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Advise student to maximise contact with Employability Service, see also www.anglia.ac.uk/employability/ student

Feedback and Surveys What is your experience so far?

Did you complete the SES? Have you completed the MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES and SES in helping us understand and improve our students’ experience.

Employability Have you got a summer work placement? Have you researched graduate application deadlines for September onwards?

Engaging beyond your course See the types of opportunities available at www.anglia.ac.uk/getinvolved

Module planning for Year 3 How you will choose modules for next year (if your course allows this).

Module Planning If appropriate explain how modules for next year will be chosen. You may have to refer to the Faculty Office for detailed information.

Engaging beyond your course Making the most of opportunities available to you to enhance your CV, participating in clubs and societies, becoming a Course Rep, volunteering, work experience, seminars, registering with the Employment Bureau.

Feedback and Surveys What is your experience so far? Did you complete the MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES in helping us understand and improve our students’ experience.

15

Undergraduate CONTACT

UG Year 3 Semester 1 Before the end of teaching week 3

Group meeting of 1 hour TYPE OF CONTACT and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or faculty nominee(s) (Where a Year 3 Personal Tutor also serves as a student’s project supervisor, care should be taken to address personal tutorial topics as well as project details.)

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Feedback and Surveys What is your experience so far?

Reminder about the upcoming MES in semester 1 and National Student Survey (NSS) in semester 2.

Ask for feedback Highlight any “early warning issues” with course management. Remind students about MES. Explain student will be asked to complete the NSS from January, and its importance as a national benchmark of student satisfaction. Stress the importance of the MES in helping us understand and improve our students’ experience.

Faculty or Student Services events Any upcoming events.

Advise of any known events coming up such as external speakers. See www.anglia.ac.uk/getengaged

Any other issues?

Signpost to Student Services if necessary.

Specialist support Student Services referral guide outlines specialist support available; see www.anglia.ac.uk/ studentservices/ referralguide

Welcome back!

16

Academic Progress Review of your progress towards achieving your degree classification goal, year 2 results, any re-assessment outstanding, importance of final year marks counting towards your final degree classification.

Review academic profile using e-Vision. Review of progress towards academic goal – indicative degree classification? Determine progress on planning/researching for Major Project.

Study Skills Plus Are you aware of what’s available? Not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Employability Using the Employability Service to refine your CV, review your answers on application forms and help prepare you for interview.

Refer to Employability Timeline. www.anglia.ac.uk/employability/ student

Importance of securing good references From your Personal Tutor or other academic staff.

Reference Discuss that you are likely to be one of their referees for any job/education applications.

17

Undergraduate CONTACT

18

UG Year 3 Semester 1 Before the end of teaching week 9

CONTACT

UG Year 3 Semester 2 Before the end of teaching week 9

TYPE OF CONTACT

Individual meeting of up to 20 mins

TYPE OF CONTACT

Individual meeting of up to 20 mins

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Assessment How your assessment will be marked, the quality process, awareness of submission deadlines.

Re-visit summative and formative feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty. After further 20 working days feedback from local iCentre.

Academic Progress Review of progress towards degree classification goal, results, consider feedback, re-assessment.

Review academic profile using e-Vision.

Review of progress towards academic goal – indicative degree classification?

Study Skills Plus A reminder of what’s available, not just for remedial support but also to ‘raise your game’.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Extension and Mitigation Processes What are these processes? Who do you need to see to discuss any issues about meeting assessment deadlines?

Re-visit the process for marking, moderation and second marking.

Refer to module guide for specific information.

Feedback and Surveys What is your experience so far?

Did you complete the SES? Have you completed the MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES in helping us understand and improve our students’ experience. Re-visit importance of the NSS as a national benchmark of student satisfaction which will be open to students from January.

Check student is aware of reassessment dates if appropriate.

Any issues with assessment dates refer to Assessments; see contact list at www.anglia.ac.uk/assessmentcontacts Employability/Further study What are your future employment plans or postgraduate /research aspirations?

Further study Is the student interested in postgraduate or research opportunities with us?

Importance of securing good references A reminder to speak to your Personal Tutor or other academic staff.

Reference Has the student discussed this with you or another colleague(s)?

Feedback and Surveys What is your experience so far?

Did you complete the MES for each of your modules? Did you complete the NSS?

Ask for feedback Would the student recommend their course and/or Anglia Ruskin to a friend?

Alumni The importance of keeping in touch.

Look out for the Destination of Leavers from Higher Education (DLHE) Survey in six months’ time.

Alumni Importance of keeping in touch, keeping us informed of progress. Students will be contacted to complete the DLHE Survey.

19

Postgraduate CONTACT

PG Year 1 Semester 1 During Welcome Week

TYPE OF CONTACT

Group meeting of 1 hour

and responsibility for meeting

To be scheduled into the students’ formal timetable by the personal tutor or faculty nominee(s)

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

role of the Personal Tutor How your tutor can help, meeting schedule, how to contact your tutor.

Confirm personal tutor contact details Phone/email, office hours.

What to expect What is expected at postgraduate level study: our Student Charter, www.anglia.ac.uk/studentcharter

Student Charter Stress importance of this document to manage expectations. Highlight the importance of knowing the other key documents all accessed via the student’s My.Anglia front page or via: www.anglia.ac.uk/keydocuments

Important documents Rules, Regulations and Procedures for Students, Academic Regulations, Student Handbook, how to access documents at: www.anglia.ac.uk/keydocuments Attendance expectations How we monitor attendance and why.

Teaching timetable Any issues? Are you correctly enrolled?

20

Attendance Students need to ensure their attendance is recorded – if they arrive after 10 mins they will be recorded as absent. Nonattendees will be contacted to see if they need any support or help. ie. UKBA requirement for international students.

Timetable Check students have correct number of credits, explain modules are made up of 15, 30, 45, 60 credits and full time students should normally have 60 credits per semester – any issues contact Timetabling at timetabling@anglia.ac.uk

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Good Academic Practice Brief explanation of plagiarism and collusion, the referencing system used in your course, where to find help and advice.

For Good Academic Practice information, see www.anglia.ac.uk/GAP

Study Skills Plus Are you aware of what’s available?

How to ‘raise your game’ by calling on additional support.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Assessment feedback Summative/formative, how to obtain feedback, 20:20 system.

Explain summative and formative assessment feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty. After further 20 working days feedback from local iCentre.

Use of Turnitin specific to the course.

Where to find specialist Support Services; see www.anglia.ac.uk/studentservices

Student Services Student Services referral guide outlines specialist support available; see www.anglia.ac.uk/ studentservices/referralguide

Employability How can our Employability Service help you? Register with the Employment Bureau. See www.anglia.ac.uk/employability/eb

Signpost students to their Faculty Employability Adviser and www.anglia.ac.uk/employability/ student Students may be working but we can help enhance their job prospects.

Surveys The importance of the forthcoming Module Evaluation Survey (MES) in teaching week 9 and 10 for each module.

Surveys Stress the importance of the MES in helping us understand and improve our students’ experience.

Engaging beyond your course Making the most of opportunities available to you to enhance your CV, participating in clubs and societies, becoming a Course Rep, volunteering, work experience, seminars.

Engaging beyond your course See the types of opportunities available at www.anglia.ac.uk/getinvolved

21

Postgraduate CONTACT

PG Year 1 Semester 1 Before the end of teaching week 9

PG Year 1 Semester 2 Before the end of teaching week 9

TYPE OF CONTACT

Individual meeting of up to 20 mins

TYPE OF CONTACT

Individual meeting of up to 20 mins

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

and responsibility for meeting

To be arranged by the student after consulting their personal tutor

TOPICS TO BE COVERED

ADDITIONAL NOTES

TOPICS TO BE COVERED

ADDITIONAL NOTES

Taken from Student Guide

For Personal Tutors

Taken from Student Guide

For Personal Tutors

Assessment How your assessment will be marked, the quality process, awareness of submission deadlines.

Re-visit summative and formative feedback. 20:20 system for return of assessment work – feedback within 20 working days from Faculty. After further 20 working days feedback from local iCentre.

Academic Progress Review of your progress towards achieving your degree classification goal, first semester results.

Review academic profile using e-Vision.

Check student is aware of reassessment dates if appropriate. Any issues with assessment dates refer to Assessments.

See contact list at www.anglia.ac.uk/ assessmentcontacts

Study Skills Plus A reminder of what’s available to ‘raise your game’ by calling on additional support.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Extension and Mitigation Processes What are these processes? Who do you need to see to discuss any issues about meeting assessment deadlines?

Explain the process for marking, moderation and second marking – refer to module guide for specific information.

Feedback and Surveys Did you complete the MES (in teaching week 9 or 10) for each of your modules? The importance of the Postgraduate Taught Experience Survey (PTES) later in the year.

Ask for feedback Highlight any “early warning issues” with course management. Stress the importance of the MES in helping us understand and improve our students’ experience. Explain the importance of the PTES as a national benchmark of satisfaction which will be open to PGT students later in the year (further information to follow). Note this only occurs every two years.

Note: The PTES only occurs every two years

22

CONTACT

Transition to your Major Project Are you prepared, and have you made suitable arrangements for access to resources and project supervision?

Determine progress on planning/ researching for Major Project.

Study Skills Plus A reminder of what’s available to ‘raise your game’ by calling on additional support.

Study Skills Plus See www.anglia.ac.uk/studyskillsplus

Employability/Further study What are your future employment plans or research aspirations?

Is the student interested in research opportunities with us? www.anglia.ac.uk/employability/ student

Feedback and Surveys What is your experience so far? Have you completed the MES (in teaching week 9 or 10) for each of your modules?

Ask for feedback Would the student recommend their course and/or Anglia Ruskin to a friend?

Alumni The importance of keeping in touch.

Look out for the Destination of Leavers from Higher Education (DLHE) Survey in six months’ time.

Alumni Importance of keeping in touch, keeping us informed of progress. Students will be contacted to complete the DLHE Survey.

23

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