Web outreach manual

DRAFT ONLY

Web Outreach Manual Draft 9/6/2005

Declaration: We are your sons. We are still getting infected. We are chained to your fears. We are still getting sick. We are still having sex. We are tired of your excuses. We are still dying. How many more infections do we have to count before you listen to us? Are 5,000 enough? Are 50,000 too many? We are demanding that you help us. We are hoping that you will help us. PLEASE ACT ON WHAT YOU READ...

Outreach Protocols for AAYMSM 9/6/2005

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This manual will help you effectively and appropriately outreach to AAYMSM’s while in internet chat rooms, walk through creating an online screen name, training web-based outreach workers on how to use web technology, outline policies and procedures and how to engage AAYMSM’s in dialogue that will inform them about available services

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• All screen names must be non-descriptive /suggestive screen names.

Screen names can not contain profanity, sexual innuendo or personal information. Screen names must approved by outreach supervisor prior to being set up.

• Profiles can only contain preapproved prevention related material.

Profile can not be alter by anyone except outreach supervisor.

• Profile are assigned to each outreach worker and can not be changed or used outside of schedule hours of business.

Profiles can only be used during scheduled work hours and can not be changed.

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Setting up your yahoo name and account and basic yahoo function.

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Go to: http://messenger.yahoo.com/messenger/ download/dinstructions.html. The install process should happen automatically.

Once installation and set up is complete, input screen name and password.

Yahoo icon will appear on your desk top and in your program menu. Double click on the yahoo icon. It will opening up a window where screen name and password can be entered. After entering screen name and password, you may enter any chat room.

Message Archive must be activated. To engage, go to “login” and choose “preference”. Another window will open up and in the choices, you will see “archive”. Once there you need to check all the boxes ACCEPT “automatically delete”. Once you are done, click “apply” then ok. Message Archive allows a record of every chat window to be recorded for review.

Entering Chat rooms: Go to “tools” and go to “yahoo! Chat” and click “join chat room”. From the “join chat room” screen, scroll down to and click “romance”. Sub folders will open up. Choose the folder “Gay Males”. To the right of that window, choose tab “User Rooms”. From there, scroll through the list of rooms looking for room “Black males for black males” Double clicking allows you to enter the room.

Web cam broadcast is also available. To operate, click “tools” in the menu bar and select “start web cam”. Your web cam will activate automatically.

How do I add new friends to my list?

You can only add valid Yahoo! IDs to your Friend List. To add a friend, please follow the directions below: Click on the Add button on the toolbar.

You will be asked how you would like to add a friend. You can add a friend using their Yahoo! ID or email address, or you can use the Search feature to find your friend. Select an option and click Next.

Follow the step-by-step instructions.

Remember to use your friend's Yahoo! ID when you add them. Once you've added someone, you should see their name in your Friend List.

If you are having trouble adding a friend, please make sure that you are using the friend's exact Yahoo! ID. If you continue to experience a problem, please let us know. Please include the Yahoo! ID in question.

Note: When you add a friend to your list, the friend is automatically notified and given the option to block you or add you in return. The friend can chose either of these options, or neither of them.

Important: If your friend doesn't have Yahoo! Messenger yet, send them an invitation and download instructions.

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How do I block or ignore an individual?

To ignore a specific person: Click Login from the menu bar and then select Privacy Settings....

Click the Add button located to the right of window.

A new window called Ignore a User will open. Please enter the Yahoo! ID of the person you wish to ignore. Make sure that you type their ID exactly as it appears on your screen.

Click the Ignore button.

Click OK at the bottom of the window. You will now always appear offline to this person.

To ignore everyone who is not on your Friend List: Click Login from the menu bar and then select Privacy Settings....

Select the option labeled Ignore anyone who is not on my Friend List.

Click OK at the bottom of the window. You will now always appear offline to anyone who is not on your Friend List.

Starting a Conference If you'd like to talk to multiple friends at the same time (up to 10 friends simultaneously), you can initiate a conference in Messenger. This allows you to invite friends that are online, and, unlike inviting friends to chat, your friends don't have to be in a chat room to receive the invitation.

There are a few ways you can start a conference: Click the Tools menu at the top of your Messenger screen and select Invite to Conference.

Click the Friend menu in any instant message box and select Invite to Conference.

In any instant message window, click the toolbar button that shows three people talking.

In each of these methods, a new window called "Invite Friends to Conference" will open. On the left, you'll see a list of your Messenger friends who are currently online. Double-click on any of these names to add the friend(s) to your Conference Invitation List on the right.

You can also invite anyone who has a valid Yahoo! ID to the conference by pressing the Invite Other button and typing in their Yahoo! ID. When you're finished selecting friends, click the Invite button at the bottom of the window.

A new conference window will open up. Your friends will arrive as soon as they accept your 9/6/2005 invitation.

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Status Icons/Messages When your friends are online, you'll notice a online when:

next to their names. Your friends appear

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they are connected to the Internet their Yahoo! Messenger software is running or they are online in Yahoo! Chat or Yahoo!

Games • they logged in as the Yahoo! ID or profile name in your Friend List.

Important: Your friends will not show up unless they have a Yahoo! Account and use Yahoo! Messenger, Yahoo! Chat, or Yahoo! Games. Make sure to invite your friends to sign up if they don't have an account.

Your status informs your friends whether you're available or busy. You can change it by clicking on Status at the bottom of the Messenger window.

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The familiar yellow smiley face icon means that your friend is online and ready to chat.

• The yellow face with the red circle in front of it means that the person is online but has changed their status to busy, and may not be available to chat.

The yellow face with the clock in front of it means that the friend is idle, or in other • words, is still online but has not used the computer in a while.

The grey face means that your friend is offline.

• Whenever you're online, you can receive instant messages, even if you have set your status to something other than "I'm Available." Changing your status doesn't stop you from receiving instant messages. You can even receive messages when you are logged in using "Invisible Mode." For more information on Invisible Mode, please read the Invisible Mode help section.

Please Note: If you enter your own "custom status" messages, Messenger will save the last five messages you've entered. Currently, there is no way to delete these status messages.

If your Yahoo! ID always shows up as online (even when you are offline), please read the Always Online Troubleshooting help section.

If your question was not answered here, please try our Messenger Troubleshooting help section.

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Create a Screen Name and Password - It's Free! * Indicates a required field Choose Your Screen Name: *Desired Screen Name: 3-16 letters or numbers. It must start with a letter. *Password: 4-16 letters or numbers.

Help for creating a secure password. *Re-Type Password: Display Name: This is the way you are greeted each time you sign in. *Birth Date: * Gender: Female Male * Country: * ZIP Code:

ZIP Code must contain 5 digits.

In Case You Forget Your Password: *Alternate E-mail Address: e.g.,johndoe@domain_name.com Terms of Service By typing the characters shown below and clicking the Submit button, you acknowledge receipt of, and agree and consent to, the AOL Network's Terms of Service and Privacy Policy. You also agree to transact with us and receive required notices electronically. Click the Cancel button below if you do not agree to any of these terms.

Last Step: Security Check (This test prevents registration fraud) *Enter the characters in the image below without any spaces:

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Registration AOL Instant Messenger is easy to use. The topics on the page show you what you need to do to get started.

Q: How do I confirm my registration after I've registered?

A: After you register, AIM sends you an e-mail allowing you to confirm your registration request.

You must respond to this e-mail within 48 hours to complete your registration. (The confirmation e-mail provides instructions on how to respond.) If you forget to respond within 48 hours, or if you lose the confirmation e-mail, AIM can send you the confirmation e-mail again. Select Sign On A Friend in the People menu, and click Send Me Confirmation Mail in the window that appears.

If you don't receive a confirmation e-mail, it is possible that you mistyped your e-mail address when you registered for AIM. You can use the Update E-mail Address option to check your current e-mail address setting and to change that address. This takes about 72 hours. Windows: Select the My AIM menu, click Options, and click Update E-mail Address. Macintosh: From the Edit menu, select Account Options -> E-mail Address. Enter your correct e-mail address in the New address field, and click OK. Q: Why am I having problems registering?

A: There are several things to check for when you are experiencing problems registering: Q: Can I convert my AIM account to an AOL account?

A: Yes. While you are registering your AOL account, make sure you select the following option to convert your AIM account to an AOL account: You are an AOL Instant Messenger user and you want to create an AOL account. At this time there is not a way to add an AIM screen name as an additional screen name on your AOL account.

Q: Do I need to Register to use AIM? A: You need a screen name to use AIM, but you may already have one reserved. If you have a screen name at any of the following, you can use the same name with AIM: AOL, CompuServe2000, My News, AOL Hometown, or the Personal Finance Channel on AOL.com. If you are an AOL or CS2000 member, go to the AOL or CS2000 registration page to allow your existing screen name to work with Instant Messenger.

Š 2005 America Online, Inc All rights reserved.

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Before we can engage anyone from a chat room in dialogue, they have to answer a serious of qualifying question.

These questions are designed to ensure that we are talking to the target population. There will be an accompanying form that must be filed out by each web-out reach worker for each person they engage in dialog. It is best to do one person at a time until you are accustomed to chatting within various different windows at once.

Sample dialog: Hello, my name is X. Ford.

—Before we continue to talk, can I ask you a few questions? *If no: Ok, I understand… but I can not continue dialog without the answers to these questions. Enjoy your internet experience, Goodbye.

—I would like to ask you your age, name education level, zip code, city and sexual orientation. *Why do you need to know this information: —This information is needed for various reasons. The first reason is to make sure that I can provide you with the appropriate information. Should you require services, these questions can help me better locate them for you. Second, the information is used to create more positive message to help our community. Creating messages for the African American Community that will help to empower us to make more informed choices about our health.

—Now that I have the answers to these questions, what would you like to talk about…

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When online, there may be times when inappropriate questions and or comments will be made from people on the internet. Below are guidelines that should be followed should such comments be made.

Sometimes when online, chatters may make inappropriate comments or try to engage in inappropriate conversation. Inappropriate comments are but not limited to comments refereeing to sexual contact with you and the chatter, exchanging pictures, or meeting in person.

1. No personal information can be shared during an intake or chat session 2. No pictures can be exchanged while using WEB OUTREACH SCREEN NAMES and Profiles.

3. No web cam invites can be accepted while doing intake or having a chat session.

4. All conversations will be automatically archived.

5. No settings or profiles can be changed without prior supervisor approval.

Once an inappropriate comment has been made, a warning MUST be issued. “I am sorry but that comment is not acceptable, if such comments are made again I will have to discontinue our conversation.” If the comments continue the conversation is terminated. Ex; “I am sorry, but I can not continue this conversation… Goodbye” Once the conversation has been terminated, the IGNORE button must be pushed within the chat window. This will prevent the chatter from making further contact.

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