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Wor ki ngMot herMagaz i ne named usoneoft het op 100compani esf orwor ki ng mot her ’ s8year si na r ow.

OurLGBTf r i endl ypr act i ces T heAl l i ancef orWor kLi f e ned usa per f ects cor eont he Pr ogr es sgr ant ed ust he2014 ear HumanRi ght sCampai gn SealofDi s t i nct i onr ecogni z i ng Cor por at eEqual i t yI ndex. ourwor kl i f ei nt egr at i onef f or t s .

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Wer ecei ved t heCEO CancerGol d St andar d Awar df ort he4t h cons ecut i veyear .

BCBSNC wasr ecogni z ed by T r ai ni ngMagaz i neasoneof t het op 125gl obalcompani es i n2014.

Wewer enamed oneof T r i angl eBus i nesJour nal ’ s 2014Leader si nDi ver s i t y.

Car ol i na Par entl i s t ed usas oneoft hei r50Fami l y Fr i endl ycompani esi nNC.

Wer ecei ved t he2014Lear ni ng I nPr act i ceAwar dsbyChi ef Lear ni ngOf f i cermagaz i ne.

T heAMA gr ant ed ust he Gol d Achi evementAwar d f orourf i t f r i endl ywor ks i t e.

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Wewer er ecogni z ed by Wor kf or ceMagaz i neas oneoft hei rT op 100 Wor kf or cesf or2014.

T r i angl eBus i nes sJour nal ( T BJ)r ecogni z ed BCBSNC ast heNo.7Heal t hi es t Empl oyeri nt heT r i angl e.

2014wasa pi vot alyearf ort heor gani z at i onaswer evi s i t ed ourcor por at es t r at egy and embar ked ona f ut ur ef ocus ed ons t r engt heni ngourcor ecapabi l i t i es , di ver s i f yi ngourpor t f ol i oand doubl i ngouref f or t st ot r ans f or mt heheal t hcar e s ys t em i nNor t hCar ol i na.

A keypar toft henew s t r at egyi st hef ocusont al entand cul t ur e–f oundat i onal capabi l i t i eswi t houtwhi chwewoul d notbeass ucces s f ul .Wi t hf eedbackf r om manyofyou,wedevel oped a t al entand cul t ur es t r at egyt hatpl acesemphas i s onf ourmaj ori mper at i ves : • • • •

Gr owi ngt henextgener at i onofl eader s , Al i gni ngwor kf or ceexpect at i ons , Bui l di nga f l exi bl ewor kf or ce,and Cul t i vat i nga r ewar di ngenvi r onment

T hi ss t r at egywi l lgui deouref f or t sovert henext35year sand ens ur et hatwe havet heneces s ar yt al entt os ucceed i nt hemar ket ,and anenvi r onment and cul t ur ewher et hi st al entcant hr i ve.You’ ver ecei ved manyl eader s hi p conver s at i ongui dest ohel p youcommuni cat ewi t hyourt eamss owecan al lbecl earwher ewear eheaded aswel last heexpect at i onsf orourr es ul t s .

Asl eader s ,i ti sourr es pons i bi l i t yt onotonl yunder s t and t hes t r at egybutt o des cr i bet hef ut ur ei na wayt hatexci t esand ener gi z esourwor kf or ce.

Byyear end,our t ot alheadcount r eached 4, 780 empl oyees .121 mor et han2013r epr es ent i nga 2.

6 per centi ncr eas e.

187pos t sont he s oci almedi a pl at f or m Li nkedI n net t ed 1, 024, 732 i mpr es s i onsand yei l ded 2, 636new f ol l ower st hi syear .

100per centof NCT I Ot r ai ni ngwas compl et ed ont i me and wi t hi nbudget .

Ent er pr i s el ear ni ng hour st ot al l ed 213, 511i n2014.

Aswecont i nuet ot r ans f or mt hewaywedobus i nes sasa heal t h s ol ut i onscompany,NCT I O hascont i nued movi ngusFWD>NOW t hr ough t hei mpl ement at i onoft heT opazt echnol ogypl at f or m.Wer eached a maj ormi l es t oneonJul y1,2014,whenT opazwentl i vef orSmal lGr oup enr ol l i ng8gr oupsand 72member s .

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HRHi ghl i ght s 2014Pr oj ectUpdat es New s al esf orT opazwer e l aunched i nMay2014and Connect ur e( Bl ueQuot eand Enr ol l )becameavai l abl et o enabl ePr oducers el f s er vi ce f ornew s al es .

NCT I O al s oexpanded and mat ur ed t heT r ans i t i onal Oper at i onsT eam ( T OT )t o s uppor tan11f ol di ncr eas ei n member s hi pf r om 600 member si nDecember2014,t o over7, 000member sasof Januar y1,2015;55per cent hi ghert hanf or ecas t ed.

Di s t r i but ed t he ‘ Pul s eSur vey’t oa cr os s s ect i onof empl oyees gaugi ngt hel evel ofunder s t andi ng aboutT opaz t r ans i t i on.

Sur veyr es ul t s s howed:l eader s hi p and i ndi vi dual sar e commi t t ed t oT opaz , and t hatt r ans i t i oni s neces s ar yf orour s ucces s .

Si nce2013,t he s ur veys howsa 13 per centi ncr eas ei n empl oyeeswho f el tt her ei scl ear s t r at egyt odel i ver t heT opazs ol ut i on.

Devel oped j ob des cr i pt i onsf or T OTand al i gned per f or mance management , compens at i onand r ecogni t i ons ys t ems

Lever aged di gi t al and i nper s on communi cat i onst o i nf or m empl oyees ofpr ogr es sand changesbr ought aboutbyT opaz .

Engaged wi t h empl oyeesvi a 29 ent er pr i s ewi de bl ogs ,di gi t als i gns , and Zonepos t s .

Conduct ed 42i n per s onmeet i ngs .

Bl ueUpr ovi ded over14, 460hour soft r ai ni ngonnew T opaz t echnol ogys ys t emst oover770empl oyeesi n2014.

T heT r i angl ear ea hasbecomes at ur at ed wi t ht hedemand f orCus t omer Ser vi cePr of es s i onal s( CSPs ) ,dr i vi ngup wagesand depl et i ngavai l abl e t al ent .I nor dert omoveusf or war d and cont i nuei mpr ovi ngours er vi ce and ef f i ci ency,weopened a r egi onals er vi cecent eri nFayet t evi l l e -anar ea wi t hacces st oanunt apped t al entpoolofvet er ans and r ecentcol l egegr aduat es .

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HRHi ghl i ght s 2014Pr oj ectUpdat es T hepr oj ectbr okegr ound i n May2014,and bydevel opi ng par t ner s hi pswi t hFayet t evi l l e T echni calCommuni t yCol l ege, wewer eabl et ohol d i nt er vi ewsand conductons i t e t r ai ni ngspr i ort ot hebui l di ng’ s gr and openi ng.

T hecus t omers er vi cecent er opened November2014and i s expect ed t obef ul l ys t af f ed wi t hmor et han100empl oyees byFebr uar y2015.

Pr oj ectr equi r ed col l abor at i onamong T al entAcqui s i t i on, Benef i t s ,Bl ueU, Compens at i on,and Communi cat i ons t eamsf orexecut i on.

Managed onboar di ngand t r ai ni ngf ornew s er vi cecent er empl oyeesi n3 waves .

T hes er vi cecent er opened wi t h: -38CSPs -1s i t emanager -1manager -5t eam l eads

Eachwave ofonboar di ng i ncl uded 1, 400hour s oft r ai ni ngwi t hBl ue Uf ora t ot alof4, 200 t r ai ni nghour s .

I nt egr at ed new qual i t yt r ai ni ngi n Fayet t evi l l eyei l di ng out per f or mancei n s of ts ki l l scompar ed t oot herBCBSNC CSPcount er par t s .

T hef i r s tFayet t evi l l ej ob f ai rwashel di nJuneatt heDepar t mentof Soci alSer vi ceswi t hover1, 200j ob candi dat esi nat t endance.

Aswes eekt omoveourcompanyf or war d byi mpr ovi ngs er vi ce, devel opi ngourwor kf or ce,r educi ngoper at i ngcos t s ,meet i ngt heneedsof heal t hr ef or m,and t aki ngadvant ageofmember s hi p gr owt hoppor t uni t i es , wemadet hedeci s i ont oout s our cemos tcl ai ms r el at ed f unct i onsovert he nexts ever alyear s .T hi sal s or ef l ect sa gr owi ngneed t of ocusourwor kf or ce onhi gher l evelwor k.

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HRHi ghl i ght s Ent er pr i s eLear ni ng and Devel opment ( EL&D)pr ovi ded Wave1t r ai ni ng whi chi ncl uded ons hor eT r ai nt he T r ai ners es s i ons .

2014Pr oj ectUpdat es I nMayweannounced we woul d out s our cemos tofour cl ai msf unct i onst oAccent ur e.

Wecommuni cat ed t hei mpact oft hi sdeci s i ont oour empl oyeesand s har ed t hat t hi spr oj ectwoul d be compl et ed i ns i xcons ecut i ve wavesovert henexts ever al year s .Eachwavewi l lhavea t r ai ni ngcomponentand by mi d2018,weexpectt ohave 80per centofourcl ai mswor k out s our ced.

T r ai nt heT r ai ner s es s i onsf orASO and I ns ur ed cl ai mswer e compl et ed i n7 weeks .T r ai ner s r et ur ed t oI ndi at o t r ai n16endus er sby Augus t2014.

Wave1t r ai ni ngwas compl et ed Augus t8.

AsofAugus t16,t he Accent ur et eam becamer es pons i bl e f orpr oces s i ngal l ASO and I ns ur ed cl ai ms .

T hel aunchdat ef or Wave2t r ai ni ngi ss et f orFebr uar y2015.

Accent ur es t af fwi l l bet r ai ned onI PP Homeand Hos t cl ai mspr oces s i ng.

T het r ai ni ngpi l ots aved anes t i mat ed $7, 000i nt r avelexpens esby l ever agi ngexi s t i ngt echnol ogys uchasT el epr es ence,WebExand i ns t antmes s agi ngf or100per centvi r t ualt r ai ni ng.

T al entand Cul t ur ear ees s ent i alcomponent sofournew FWD>NOW di r ect i onand ar epar toft hef oundat i ont hats uppor t sournew cor por at es t r at egy.T ocont i nuet obes ucces s f ul ,wemus tevol veour t al entand cul t ur et obeonet hatwi lbes tenabl et heor gani z at i on’ s s t r at egyt obes ucces s f ult oday,and i nt hef ut ur e.

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HRHi ghl i ght s 2014Pr oj ectUpdat es T her el eas eofournew t al ent and cul t ur es t r at egys et st he di r ect i onf orourwor kf or cet o evol veand bes ucces s f ulwhi l e al s opr ovi di ngs t r at egi c di r ect i on.I taddscons i s t ency f orl eader s hi p and al s o enabl esi nf or med deci s i on maki ngt hr ought heus eof wor kf or ceanal yt i csand dat a.

Ourcul t ur alval ues-t heFour C’ s-di d notchangeasa par t oft hes t r at egyr ef r es h,but wer er ef i ned askeyat t r i but es t ohel p usachei veourvi s i on.

T oexecut et he T al entand Cul t ur e St r at egy, wei dent i f i ed a s t r at egi cdi r ect i on and f ourkey component st o achi eveourgoal s .

T hei mpl ement at i on oft hi ss t r at egi c i mper at i vewi l lbea pr i mar yf ocusar ea f orHRovert henext 3t o5year s .

I n2012wedi s t r i but ed t heEmpl oyeeEngagementand Cul t ur eSur veyas at oolt ohel p usdet er mi negapsbet weenwher ewear eand wher ewe wantt obe.Wei nvi t ed empl oyeest ot aket hes ur veyagai ni n2014t o gaugeourpr ogr es sand i dent i f ywhats t epsweneed t ot aket o cont i nuemovi ngourcul t ur ef or war d.

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HRHi ghl i ght s 2014Pr oj ectUpdat es T hankst ot hi syear ’ s s ucces s f ul l yexecut ed Empl oyeeEngagementand Cul t ur eSur vey,whi chgar ner ed near l y4, 000r es pons es ,wenow havea det ai l ed pi ct ur eof empl oyees ’per cept i onofour wor kpl acecul t ur e.

Res ul t ss howed wear edoi ng bet t ert hanbenchmar k compani esi nt he12mai n cat egor i esmeas ur ed,and t hat empl oyeesf eela s t r onger connect i ont oourdi r ect i on becaus eournew s t r at egyi s mor ecl earand s peci f i c.

HRwaspr i mar i l y r es pons i bl ef or admi ni s t er i ng, di s t r i but i ngand s ol i ci t i ngt heal mos t 4, 000s ur vey r es pons es .

HRBus i nes sPar t ner s havebeencoachi ng t hevar i ousbus i nes s ar easabouthow t o cr eat eact i onpl ans bas ed ont hei r ar ea’ ss ur veyr es ul t s .

Res ul t ss howed a 13 per centi ncr eas ei n empl oyees ’vi ew of our“cont i nuous i nves t menti ns ki l l s ”r ecogni z i ngourf ocus oncapabi l i t i es .

Hos t ed anAl l Peopl e LeaderSympos i um and Execut i veFor um di s cus s i nghow t he r es ul t swi l li nf l uence t heexecut i onofour new s t r at egy.

Engagementand T r us tmodul esbot h exceeded t he50t h per cent i l ef ort hef i r s t t i me,r ei nf or ci ngt hat we’ r emovi ngi nt he r i ghtdi r ect i on.

Si nceourf i r s ts ur veyi n2010,per cei ved engagementi ncr eas ed by15per cent ,t eam or i ent at i oni ncr eas ed by32per cent ,and empower menti ncr eas ed by33per cent .

2015wi l lbea pi vot alyearf orHRand t hecompanyatl ar geaswe cont i nuet opr es sf or war d wi t hmanymaj ori ni t i at i ves .T hi swi l lbet he cor ner s t oneyearf orNCT I O,we’ r ei mpl ement i nga new cl oudbas ed HR t al entmanagements ys t em,l aunchi nga new benef i t sdes i gnf ort he Heal t hyDi vi dendswel l nes spr ogr am,and wewi l lcont i nuet obet he f aci l i t at or sofourFWD>NOW T al entand Cul t ur eSt r at egy.

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Phas et wowi l l hi ghl i ghti ndi vi dual s t or i esand s how how ever yonei nt he or gani z at i onhasa r ol ei nmovi ngour companyf or war d.

I nQuar t er3,HRwi l l s pear head T opaz t echnol ogyt r ai ni ng f oral mos t1, 000 empl oyeest o execut emember mi gr at i ont ot hi s pl at f or m.

Fora choi ceof medi calpl ansi n 2016,empl oyees mus tcompl et e:a Heal t hScr eeni ng,a Ri s kAs s es s ment ,and meeta BMI r equi r ement .

Wor ki ngMot herMagaz i ne named usoneoft het op 100compani esf orwor ki ng mot her ’ s8year si na r ow.

OurLGBTf r i endl ypr act i ces T heAl l i ancef orWor kLi f e ned usa per f ects cor eont he Pr ogr es sgr ant ed ust he2014 ear HumanRi ght sCampai gn SealofDi s t i nct i onr ecogni z i ng Cor por at eEqual i t yI ndex. ourwor kl i f ei nt egr at i onef f or t s .

------------------------------------------------------------Ext er nalr ecogni t i onof ouref f or t ss er veasbot h val i dat i onofourgr eatwor k and l eader s hi p atpr ovi di ng bes t i n–cl as ss er vi cesand pr ogr amst oourempl oyees .

Awar dsal s os t r engt henour empl oymentbr and and empl oyer of choi ces t andi ng i nt het al entmar ket pl ace.We ar epr oud oft hef ol l owi ng awar dsand r ecogni t i ons r ecei ved i n2014.

Wer ecei ved t heCEO CancerGol d St andar d Awar df ort he4t h cons ecut i veyear .

BCBSNC wasr ecogni z ed by T r ai ni ngMagaz i neasoneof t het op 125gl obalcompani es i n2014.

Wewer enamed oneof T r i angl eBus i nesJour nal ’ s 2014Leader si nDi ver s i t y.

Car ol i na Par entl i s t ed usas oneoft hei r50Fami l y Fr i endl ycompani esi nNC.

Wer ecei ved t he2014Lear ni ng I nPr act i ceAwar dsbyChi ef Lear ni ngOf f i cermagaz i ne.

T heAMA gr ant ed ust he Gol d Achi evementAwar d f orourf i t f r i endl ywor ks i t e.

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Wewer er ecogni z ed by Wor kf or ceMagaz i neas oneoft hei rT op 100 Wor kf or cesf or2014.

T r i angl eBus i nes sJour nal ( T BJ)r ecogni z ed BCBSNC ast heNo.7Heal t hi es t Empl oyeri nt heT r i angl e.