4
prezola.com email: hello@prezola.com call: 01373 865 661
Welcome to Prezola! Welcome to Prezola! Congratulations on your engagement and thank you for choosing Prezola to host your wedding gift list. We are the UK’s leading independent wedding gift list service, designed for modern style-savvy couples who want the widest choice. We’ve managed gift lists for thousands of happy couples since we launched in 2010 and we look forward to helping you create your perfect gift list and your guests commemorate your special day. Unlike traditional department store lists, with a Prezola list you’ll be able to choose from over 30,000 gorgeous gifts from all the top high street brands including favourites like Selfridges, Heals and The White Company, together with specialist lifestyle boutique brands like Cox & Cox and OKA. You can browse everything the high street has to offer; all in one place. Compiling your online list from over 300 top brands like Wedgewood, Le Creuset and KitchenAid is really easy and if there’s something we don’t have from one of our Brand Partners we stock, you can simply add it to your gift list in the Create-a-gift section of My Account and we’ll add it for you! Plus, if you’ve opted for our Premier Plus account you’ll be able to add honeymoon funds, cash contributions, charity donations and up to 10 Bespoke Gifts to your list. Your guests can view your list and buy gifts quickly and easily with our express onestop check out. They can even choose to have your items beautifully gift-wrapped by us and leave you a personal gift message too. Once your list is complete, we combine all of your gifts, check, pack and deliver everything to you after the wedding! Prezola has been named “The Ultimate Wedding Gift List” by market leading Condé Nast Brides magazine and we were crowned “Wedding Gift List of The Year” at the prestigious Wedding Ideas Magazine Awards in 2014. We are a husband and wife team supported by a team of over 30 staff who pride ourselves on providing you with a truly personal service for your special day.
Ali Beaven Creative Director
5
Photograph: The White Company
6
prezola.com email: hello@prezola.com call: 01373 865 661
Adding items to your list Creating a gift list is fun! To get started it is worth having a good look around the site – we’ve organised it to make it as easy as possible for you to find what you are looking for. We have 9 departments – kitchen, tableware, bed & bath, home décor, electricals, outdoors, travel, honeymoon fund, cash & charity where you can find everything from dinner services and barbeques to spa days and cocktail glasses. You can also browse by brand. Once you are in a department, filtering by brand, colour and price will help you narrow down the selection process further. Whenever you see an item that you’d like to add to your list, you simply click ‘add to list’. Use the quantity drop–down box to choose how many you want. We have Inspiration Lists and a Tips & Advice section to help you if you need guidance and of course you can contact our Client Services Team anytime – we’re here to help every step of the way!
Adding items from Brand Partners We list over 30,000 items from 300 major UK retailers and brands on site, giving you the widest possible choice for your gift list! These are our Brand Partners and we work closely with them, know their products well and can source anything they make or sell easily. We don’t show everything our Brand Partners stock on site, just the most popular items our buying team have chosen. If you want to add something from a Brand Partner that you can’t find on site, just drop the product URL into the Create-a-gift section of My Account and we’ll add it for you! You can see a full list of Brand Partners on site.
prezola.com email: hello@prezola.com call: 01373 865 661
7
Photograph: Cox & Cox
8
prezola.com email: hello@prezola.com call: 01373 865 661
Adding Bespoke Gifts If you have a Premier Plus account you can add up to 10 Bespoke Gifts to your list. Although we work with over 300 Brand Partners, there are some (big and small) that we don’t work with. It might be that they’re small and local to you, or huge but not-quite-right for the wedding gift list market. For instance, some major High Street retailers are very fashion-led and change their entire product ranges very frequently - not good if you end up with half a trendy dinner service! Just add up to 10 Bespoke Gifts to your list yourself, quickly and easily using the Create-a-gift section in My Account. We’ll then add them to your list as quickly as possible. However, remember we don’t buy or deliver these gifts to you. Once Bespoke Gifts have been purchased for you, we transfer the cash amount of the purchased product into your bank account, so you can buy it from the external site whenever you’re ready for it!
Gifts we don’t handle Sadly there are a few items that we can’t accept on your behalf. Non–perishable foodstuffs such as wine and champagne are fine, but we are unable to accept perishables such as food hampers, chocolates or cheese as these tend to expire before your delivery date. We’re also unable to accept live products such as plants, trees and ponies as we’d hate those to expire before your delivery too! All of the above can be added to your list – they’ll just be treated as Bespoke Gifts where the cash is transferred to you to complete the purchase. We list smaller ‘occasional’ pieces of furniture such as chairs and lamp tables, but we’re unable to accept large furniture items such as beds, sofas and dining tables as our delivery to you is not geared up for heavy items. The same applies to large white goods such as fridges, cookers and washing machines. For all of these items we recommend adding them as a Bespoke Gift, which allows you to organise the ordering and delivery when convenient for you. Finally, we’re very reluctant to add large mirrors to your list. Experience has taught us that these are very difficult to deliver successfully; and no one wants a broken mirror as a wedding present! Again, we recommend adding these as a Bespoke Gift so you can buy it whenever you’re ready!
prezola.com email: hello@prezola.com call: 01373 865 661
9
10
prezola.com email: hello@prezola.com call: 01373 865 661
Honeymoon fund If you have a Premier Plus account you can also add honeymoon funds to your gift list. Our honeymoon fund is designed to be different from the rest, and a little more discreet! We’ve created hundreds of exciting ‘gifts’ that your guests can contribute towards, from a romantic dinner through to flight upgrades, champagne in your room or breakfast in bed! And if you can’t find exactly what you’re after in our honeymoon fund department you can add a gift in the Create-a-gift section of My Account. Your guests will feel that they’ve bought you something truly personal and memorable and not just given you cash. The money is held in a secure client account until after the wedding when we will transfer it all to you in one go. We always recommend adding physical gifts as well as honeymoon fund contributions to give guests plenty of choice (and cater for anyone of a more traditional nature!)
prezola.com email: hello@prezola.com call: 01373 865 661
11
Photograph: The White Company
12
prezola.com email: hello@prezola.com call: 01373 865 661
Charity donations If you have a Premier Plus account you can also add charity donations to your gift list. We list over 100 of the UK’s leading charities and you can add these to your list just like physical gifts. We guarantee 100% of your guest’s donation goes to the charity, with no hidden fees! The money is held in a secure client account until after the wedding when we will then transfer it all to you in one go. You’ll then be able to make the donation yourselves and (if you’re a UK taxpayer) the charity will benefit from Gift Aid, making your donations go even further!
Cash contributions If you have a Premier Plus account you can also add cash contributions to your gift list which allows guests to contribute towards larger items such as the deposit on your first home, a new sofa, home improvements or anything else you’re saving up for! We’ve created hundreds of exciting ‘gifts’ that your guests can contribute toward but if you can’t find exactly what you’re after in our cash gifts department you can add a gift in the Create-a-gift section of My Account. The money is held in a secure client account until after the wedding when we will then transfer it all to you in one go, to spend as you wish. We always recommend adding physical gifts as well as cash gift contributions to give guests plenty of choice (and cater for anyone of a more traditional nature!)
prezola.com email: hello@prezola.com call: 01373 865 661
13
Photographs: Cox & Cox
14
prezola.com email: hello@prezola.com call: 01373 865 661
Managing your gift list Once you have registered, you can manage your account through the My Account dashboard. Please always use the same e-mail address and password to log into My Account and, if you have created a special email just for your wedding, please remember to keep checking your inbox! You don’t need separate accounts for different devices or computers. You can:
• Update all your personal details • Personalise your list by picking an image from our library of pictures, choosing a favourite photo of you as a couple and adding a personal message for your guests to see.
• Open and close your list • Manage your gifts and track gift orders • Add Brand Partner and Bespoke Gifts to your list • Manage your cash gifts, honeymoon funds and charity donations • Arrange gift delivery • Buy gifts remaining on your list after closure at 10% discount Creating your list
Creating a wedding gift list is great fun, but with so much choice you need to leave yourself plenty of time. Start browsing fairly early but bear in mind that product ranges change quite often, so if you create your list too early you may find that lots of items are not available when your list goes live. We recommend getting your list ready just before you send your invitations out, which is usually 10-12 weeks before the wedding date.
How many gifts should I list? At least one per guest (not per couple) to give plenty of choice! 100 guests = 100 gifts on the list!
When should I open and close my list? Your Prezola list is open as soon as you register with us but if you’d like to keep it hidden while you’re getting it ready, you can select your own open date in the List Preferences section of My Account. Your guests will only find your list once you have set an open date and shared your unique gift list number or unique URL with them. We recommend that you open your list 8 weeks before your wedding and we’ll close your list automatically two weeks after your wedding. These are the default settings in the List Preferences tab in My Account. If you’d like to keep it open any longer, please just let us know. We’re able to store your gifts for up to 60 days after the wedding, a little longer by request.
Can I add to my list at any time? You can add to your gift list it until it closes! However, please keep in mind that once an item has been purchased, you cannot remove or hide it.
prezola.com email: hello@prezola.com call: 01373 865 661
15
Photograph: The White Company
16
prezola.com email: hello@prezola.com call: 01373 865 661
How do my guests access my gift list? Friends and family access your wedding gift list with your unique gift list number. They can add any item from any retailer to a single basket as well as cash contributions and charity donations before checking out using our one-stop express check out. They can leave a personal gift message and we even offer to gift wrap their purchases for a small fee.
Gift list cards We produce very discreet free printed gift cards for you to share your list number with guests. Simply insert your list number in the space on the back. That’s all your guest will need to access your list. If you’ve asked for these in My Account they will be enclosed with this Welcome Pack. If you’ve forgotten simply email hello@prezola.com with your preferred delivery address and quantity required and we’ll get them out to you as soon as possible
Buying a gift All of your gifts will be provided by our Brand Partners, but your guests don’t need to leave Prezola to buy you the perfect gift. With our one-stop express check out guests can buy any item from any retailer as well as make cash contributions or charity donations quickly and easily on site at Prezola! There are no delivery charges for your guests. And if any of your guests don’t like shopping online, they are welcome to call us or email us to chat. Someone from our friendly Guest Services Team can answer their questions. They will still need your unique wedding gift list number though!
How do we know what gifts have been bought? We make it easy for you to keep track of everything that has been bought from your gift list. All you need to do is sign in to Prezola and go to the Our Gifts tab in My Account. You’ll see the status of all your gifts and can also download a PDF of your list at any time.
What about thank you notes? Each gift is delivered to you with a gift card attached, telling you who has bought it. You will also be sent a final checklist of your gifts, which we will email to you the day before. If you’d like to keep it a surprise we’d suggest that you don’t open the attachment until you’ve finished the unpacking as this does include all personal messages from your friends and family! You can use this to keep track of everything you’ve received and help you write those all-important thank you notes! Modern wedding etiquette is that you don’t need to thank your guests for their gifts until after your wedding even if you know what they’ve bought you long before that!
Completing your gift list – 10% discount Our gift to you for hosting your wedding gift list at Prezola is a 10% discount on all purchases you make yourself at Prezola with our Brand Partners at the end of the process! If you’re looking to complete a dinner service, snap up some unpurchased items or just spend any money you were given as a gift, you can make your money go further. After the wedding, simply buy anything you’d like from your own list on site at Prezola at 10% discount and we’ll aim to deliver everything along with the rest of your gifts!
prezola.com email: hello@prezola.com call: 01373 865 661
17
Photograph: Nkuku
18
prezola.com email: hello@prezola.com call: 01373 865 661
Delivering your gifts As gifts are purchased by your guests they’ll be delivered to our Delivery Centre where they’re checked, packed and stored for you ready for delivery after the wedding. If anything arrives with us damaged we’ll automatically arrange for it to be replaced without needing to bother you or your guests. And don’t worry, while your gifts are at Prezola they’re always your property, not ours. Plus everything is fully insured while in storage with us, and again while in transit to you. Our courier delivers from Monday to Friday on a ‘By Noon’ service, but we can arrange a Saturday delivery for a supplement of £24 if required. We’ll keep your list open for two weeks after your wedding and then we’ll ask for four weeks before your delivery in order to ensure that everything has arrived from our Brand Partners and been fully prepared for you. You can choose your preferred delivery date and upgrade to a Saturday delivery in My Account. Our delivery service is completely free of charge within the UK mainland. European, Channel Island and Isle of Man deliveries are available by arrangement with an estimated delivery charge of £99. Regrettably we are unable to deliver outside of Europe. Our full delivery policy is online.
Accessing cash contributions When one of your guests buys a cash gift, honeymoon fund, charity donation or Bespoke Gift from your gift list we hold those funds for you until you’re ready for them. To receive funds you need to make sure you have entered your banking information in the Cash Gifts tab of My Account. Your funds will automatically be transferred to you 3 working days after we’ve closed your list.
Returns and exchanges Prezola enables you to add any item from any retailer to your gift list, giving you endless choice and ensuring that gifts purchased by friends and family will be truly treasured. While we are not a retailer or manufacturer ourselves, we do work with most of the UK’s leading homeware brands and can assist in dealing with any post-purchase issues that you may have with the supplier. Our full returns and exchanges policy is online.
prezola.com email: hello@prezola.com call: 01373 865 661
19
Our full terms and conditions This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we supply the gift list services (Services) described on our website (our site) to you. These Terms will apply to any contract between us for the supply of the Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before registering to use the Services. Please click on the button marked “I Accept” when registering your gift list with Prezola. If you refuse to accept these Terms, you will not be able to make use of the Services. We amend these Terms from time to time as set out in clause 7. If you register another gift list for another event please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 22nd December 2014. These Terms, and any Contract between us, are only in the English language. 1. Information about us 1.1 We operate the website prezola.com. We are Prezola Limited, a company registered in England and Wales under company number 07630238 and with our registered office at Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS. Our main trading address is Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS. Our VAT number is 112400680. 1.2 To contact us, please see our Contact Us page. 2. Products 2.1 The images of the products on our site (Gifts) are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. The Gifts ordered by those to whom you make the list available (Guests) may vary slightly from those images. 2.2 The packaging of the Gifts may vary from that shown on images on our site. 2.3 All Gifts shown on our site and added to your gift list are subject to availability. In the event of a Gift becoming unavailable after purchase, your account will be credited with the equivalent cash amount and you will be contacted to choose an alternative Gift. 3. Use of our site Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you. 4. How we use your personal information We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you. 5. About you 5.1 You may only purchase the Services if you are at least 18 years old. 5.2 The Service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. 6. How the contract is formed between you and us 6.1 For the steps you need to take to create your gift list on our site, please see our Register Your Gift List page 6.2 After you have created your account you will receive an e-mail from us acknowledging that your account has been set up at which stage a contract will have been formed between you and us. 7. Our right to vary these terms 7.1 We may revise these Terms from time to time in the following circumstances: (a) changes in how we accept payment from you; or (b) changes in relevant laws and regulatory requirements. 7.2 Every time you create a new account with us, the Terms in force at that time will apply to the Contract between you and us. 7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of the page online. 8. Your consumer right of Cancellation 8.1 You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want us to provide the Services, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. 8.2 Your legal right to cancel a Contract starts from the date of the acknowledgement email sent in accordance with clause 6.1, which is when the Contract between us is formed. You have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the acknowledgement email. Working days means that Saturdays, Sundays or public holidays are not included in this period. 8.3 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to hello@prezola.com or by sending a letter to Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS or contact our Customer Services telephone line on 01373 865 661. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. 8.4 You will receive a full refund of the price you paid for the Services. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.3. 8.5 We refund you on the credit card or debit card used by you to pay. 8.6 Details of your legal right to cancel and an explanation of how to exercise it are provided in the acknowledgement email.
20
prezola.com email: hello@prezola.com call: 01373 865 661
8.7 Once you have added your first Gift to your gift list, we make the Service available to you. You are not able to cancel your purchase of the Service after the Service is made available. 8.8 Your access to the Service may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these Terms affects our lawful operation of the Service or third party customers we may suspend your access to the Service at any time. 8.9 As a consumer, you will always have legal rights in relation to services that are unsatisfactory or not as described. These legal rights are not affected by these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 9. Prices and payment 9.1 The creation of your account is an offer to purchase Services from us. A contract for the provision of these Services will be formed once your payment has been authorised or, if you are making use of any of our free gift list services, when we send you an email acknowledging the creation of your account. There will be no contract of any kind between you and us until then. At any point up until then, we may decline to supply the Service to you without giving any reason. 9.2 The applicable fees for the Service (Service Fees) are payable when you create your account and are those set out here. The Company shall be under no obligation to provide a Service for which a fee is payable until such fee has been paid. 9.3 All prices are expressed inclusive of any VAT payable unless otherwise stated. 9.4 Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. 10. Using the service 10.1 The Service allows you to create a gift list which will be published online and which may be accessed by those Guests to whom you make available the appropriate access information to enable them to purchase Gifts. 10.2 Gifts may only be ordered by Guests while a gift list is active. 10.3 Any gift list you create will remain active until either the date which is 28 days from the date of your event (as specified when you created your account) (Event Date) or, where we have agreed a delivery date, 14 days prior to the delivery date (whichever is first to occur) (Closing Date). 10.4 You have elected to delay dispatch of Products until your elected Delivery Date. All gifts will be delivered directly to you at the delivery address given when registering your Gift List. Delivery will be made within 28 days of your elected Closing Date. 10.5 Ownership of Products passes directly to you upon completion of a Purchase by a guest, from which point The Company is storing these products on your behalf. 10.6 A gift list shall automatically activate when you create your account save that, where you create the list earlier than 120 days prior to your Event Date, the list shall not activate until 120 days prior to your Event Date. 10.7 The Company warrants that it has the right to provide the Service and will use all reasonable skill and care in making the Service available to you and in ensuring its availability. Because of the number of sources from which we obtain the content for the Service and because of the nature of the internet, errors and omissions do occur and we do not give any other warranties in respect of the Service. 10.8 The Company is continually seeking to improve the Service. The Company reserves the right, at its discretion, to make changes to any part of the Service provided that it does not materially reduce its content or functionality. 11. Delivery 11.1 Subject to clause 11.7, where you have selected the Premier Service or Premier Plus Service, any Gifts which are ordered by your Guests will be delivered on the agreed delivery date which shall be within the period of 28 days from the Closing Date. We will contact you approximately 14 days prior to your Event Date to agree your delivery date. If we are unable to meet the agreed delivery date because of an event outside our control, we will contact you to agree a new delivery date. 11.2 Deliveries are made by insured courier service and are available from Monday to Friday, 9am to 12 noon. You will be provided with delivery tracking information and must be available to accept delivery of your gifts at the agreed time. Subsequent delivery attempts may incur an additional charge. 11.3 If you fail to take delivery of the Gifts or if you fail to give us adequate delivery instructions (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without limiting any other right or remedy which may be available to us, we may store the Gifts until actual delivery and charge you for the reasonable costs (including insurance) of storage. 11.4 Delivery will be completed when we deliver the Products to the address you gave us. 11.5 If no one is available at your address to take delivery, we will leave you a note that the Gifts have been returned to our premises, in which case, please contact us to rearrange delivery. 11.6 The Gifts will be your responsibility from the completion of delivery. 11.7 Any large items included in your gift list will be identified as such and will be delivered to you direct from the supplier(s) from whom we order them notwithstanding that you may have selected the Premier Service. Such supplier(s) will contact you direct to arrange separate delivery dates. 12. International delivery 12.1 Unfortunately, we do not deliver to addresses outside the UK without prior arrangement. 13. Price of gifts 13.1 The prices of the Gifts will be as quoted on our site and may change from time to time, but changes will not affect any order which has already been placed by a Guest where that Guest has been provided with a dispatch confirmation. 14. How to pay 14.1 Where you choose a Service for which a fee is payable, you can only pay for the Service using a debit card or credit card. We accept the following cards: Visa Credit, Visa Debit, Mastercard, Maestro. 14.2 Where you choose our Premier Service and do not include cash contributions, there is no charge to you for the creation of your gift list. 14.3 Payment for the Services and all applicable delivery charges is in advance.
prezola.com email: hello@prezola.com call: 01373 865 661
21
15. Returns and Manufacturer guarantees 15.1 Some of your Gifts come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the relevant Gift. 15.2 A manufacturer’s guarantee is in addition to your legal rights in relation to Gifts that are faulty or not as described. Please contact us if any of the Gifts are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 15.3 You are not entitled to return a Gift because you have changed your mind, this does not affect your statutory rights. You are not able to exchange a Gift which has been ordered for one which was not ordered. 16. Our liability 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. 16.2 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987. 17. Events outside our control 17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2. 17.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 18. Communications between us 18.1 When we refer, in these Terms, to “in writing”, this will include e-mail. 18.2 To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an e-mail to hello@prezola.com by sending a letter to Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS or please contact our Customer Services telephone line on 01373 865 661. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. 18.3 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS or hello@prezola.com. You can also contact us using our Customer Services telephone line 01373 865 661. 18.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your registration. 19. Other important terms 19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens. 19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 19.6 Please note that these Terms are governed by English law. This means a Contract for the supply of services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 19.7 We will not file a copy of the Contract between us.
22
prezola.com email: hello@prezola.com call: 01373 865 661
Thank you for choosing Prezola!
If you have any questions our Client Services Team are here to help Contact us: hello@prezola.com Call 01373 865 661 Monday to Friday, 9.30am to 5.00pm
Your Gifts.Your Way.
Prezola.com Contact us: hello@prezola.com Call 01373 865 661 Monday to Friday, 9.30am to 5.00pm Prezola House Eden Vale Road Westbury Wilts BA13 3QS