HOW TO
Add Positive Cultural Impacts to Your Business JASON WALKER, PSYD, PHD
WWW.EUSS.EDU
CREATING A POSITIVE WORK ENVIRONMENT AMONG YOUR EMPLOYEES WILL AFFECT THE EXPERIENCE YOUR CUSTOMERS HAVE WITH YOUR BUSINESS. CHANGING A TOXIC WORK ENVIRONMENT MAY SEEM LIKE A DAUNTING TASK, BUT YOU'LL BE SURPRISED TO SEE THE EFFECTS OF A FEW SMALL CHANGES.
START WITH RECRUITMENT As difficult as it may be, you will likely have to start by identifying and eliminating the toxic influences on your staff. These are the types of individuals who won't accept change and promote negative attitudes among the others on your payroll. Once you remove the bad influences, you don't want to replace them with more toxic workers. By setting up a more thorough recruitment process, you can identify candidates with the most to offer and those with the best attitudes.
Improve the Lines of Communication If you don't regularly meet with your employees, it's time to make that change as well. Your first meeting should involve informing your employees of the company's mission, goals, and philosophies. From there, you should encourage your employees to contribute and participate in any initiatives you undertake. By promoting projects and goals among your workforce, they will feel more involved in the business and that will help them share in its successes.
Promote a Team Atmosphere You can bring a little fun into the workplace by promoting the idea that your employees form teams instead of shifts. You might consider arranging competitions that encourage work teams to meet their goals, or arrange for social activities that are designed to help your employees get to know each other. Even annual team building retreats can have positive effects that will improve performance and efficiency throughout the year.
As you begin making changes that will positively affect your workforce, you'll see noticeable changes in your employers. They will be happier to come to work, reach their goals more often, and show pride in the company. Over time, you'll see these changes reflected in how customers respond to your business. They will return more frequently and compliment you on the higher standard of customer service they experience. Promoting a healthier and happier work environment will improve the experience for your employees, customers, and your managers.
FOR MORE INFORMATION, PLEASE VISIT JASONWALKERRESEARCH.COM
Thanks for reading!