February | Opinion 5
The customer isn’t always right bella colorado | Editor in chief As someone who has been working in customer service for a few months, I have had my fair share of rude and sassy customers. From getting yelled at because we are out of a certain product, to not letting them have a refund. Currently at the Price Chopper I work at we have a sign that says all sales are final, meaning that if you buy something you can’t return it unless it was opened or went bad. We have signs posted at the door and at customer service, yet people still say they never saw a sign.
One of the many things customers get upset about is sale prices. For example, Coke, Pepsi, or 7 Up products will go on sale and if you buy three 12 packs then it will cost $10, while normally the for three 12 packs is $17.07. Customers will then try and buy only one or two 12 packs of soda and get angry when they see that the sales price didn’t come up. This is when I then explain that you must buy three of them. It’s mentioned in the Price Chopper Ad and is printed on the sale tag which is then circled in red. I get these customers would like their sale prices because they are trying to save money, but there is a better way of addressing the situation.
I’ve had customers yell at me and tell me I’m doing my job wrong or call me names. Of course I’m not the only one having upset customers, all of my co-workers deal with the same customers. I’ve had a grown man throw a temper tantrum because he didn’t get a free case of Pepsi. The promotion was if Whit Merrifield got two hits then people enrolled in the rewards program would be able to clip a coupon to their card. The coupon was a free Pepsi 6 pack of the 24oz. bottles. The man didn’t understand that he had to clip the coupon to his card online. When I tried to tell him how the coupon worked he called me stupid and then said that
the T.V. said otherwise. After that he dropped the F-bomb and stormed out of the store. Before he could leave the store he decided to aggressively push his cart at the front doors and walked out. I just think it’s ridiculous when someone who is old enough to be my parent or even my grandparent, yell at me and call me names because they don’t know how to read a sales sign correctly. My co-workers are only around 16-18 years old and don’t deserve to be yelled at because a sale price didn’t come off. So if you are ever in a grocery store completely read the sales sign and if the sale doesn’t come off then address it calmly.
Winter Weather Advisory Alexandria Rivers| Editor in chief “A winter weather advisory has been issued for your location”, which is the notification I woke up to on January 27th after it had snowed two days in a row. I love winter, and I love when it snows, but I have never liked driving in it. I live in Kansas City on the edge of the school district on the east side. My roads never get cleared because the city never comes through and cleans them. It is quite a pain trying to get places in the snow and ice when your vehicle isn’t 4 wheel drive going up and
down slick hills. The morning that I wrote this, my brakes weren’t the best due to the snow and had almost slid onto K-32. I could see the rush hour traffic getting closer and closer and my brakes wanting to give up, but I got it under control and kept driving. In the past when we got a lot of snow, the school district checked the roads in Bonner and Edwardsville, but never my part of town. When I used to ride the bus and it was slick or there was snow on the ground, the bus drivers seemed like they didn’t care and kept driving recklessly and that made me not even want to get on the bus or even go to school.
I understand that they can’t cancel school every time it snows or ices, but at least get it plowed before you try to send your students to school in unsafe conditions. Driving is the worst part about it, but then as you get to school you are expecting an easy walk inside, well that would be the case, but the parking lot lines are covered in snow and there is ice everywhere waiting for students to slip and fall. In the winter, I wake up early just to see the snow has fallen. That meant that I had to clean my vehicle off and leave earlier than normal just to make it to school in time. My roads are
never clear and have a few tire marks from people that have driven on the street. I would drive in hoping that no one was doing the same thing on the other side of the street. As soon as you get onto K-32, you see that they have semi-cleared it and as you get to Bonner, it is almost completely clear. The city of Bonner Springs does a great job clearing the roads when they need to and so does Edwardsville, but what I am trying to say that if the school district wants to consider me an Edwardsville resident, then they should be clearing my street and seeing if it is even safe for buses to be on.
