HFC Tech Insurance Cover Update

TECH INSURANCE COVER

POLICY TERMS AND CONDITIONS

1. GENERAL INFORMATION 1.1. Abacus Insurance Limited (“Abacus”) (registration number 2007/035136/06): A duly registered non-life Insurer and the underwriter of Tech Insurance Cover (the “Cover”). Abacus is an authorised Financial Services Provider: FSP no. 47063; 1.2. JD Consumer Electronics and Appliances Proprietary Limited trading as HiFi Corporation is a duly authorised Juristic Representative of Abacus and authorised to sell Tech Insurance cover and collect its premiums on behalf of Abacus; and 1.3. Individual Policyholder: the owner or purchaser of the Electronic Equipment covered for loss, theft and damage in terms of this Tech Insurance Cover.

2. EXPLANATION OF IMPORTANT WORDS 2.1. “Cover Option and Value” means Mobile Device or TV or Computer cover. Values as set out in the Premium tables; 2.2. “Coverable Electronic Equipment” means the Electronic Equipment for which there is a Tech Insurance Cover option available in the store where You purchased the Electronic Equipment; 2.3. “Electronic Equipment” means any laptop, desktop, tablet, TV or Mobile Device identifiable by a unique product, serial or MSISDN number as indicated on the Tax Invoice and linked to this Policy; 2.4. “Excess” means the amount payable by You prior to Abacus settling the claim. It is the part of Your loss that is not covered by Abacus; 2.5. “MSISDN” means the Mobile Station International Subscriber Directory Number allocated to Your Mobile Device by Your Network Provider; 2.6. “Mobile Device” means the cellular phone, tablet or handheld device identified by an International Mobile Equipment Identity (“IMEI”) number or valid proof of purchase and covered in terms of this Policy; 2.7. “Network Provider” means the seller of the cellular contract linked to the Mobile Device covered in terms of this Policy; 2.8. “Original Purchase Value” means the purchase price that You paid for Your Electronic Equipment; 2.9. “Period of Cover” means either 12 months or 24 months applicable to the Cover Option You selected upon the purchase of Your Electronic Equipment;

2.10. “Premium Table” means the table on the back of the Insurance Cover Policy pack; 2.11. “Policy” means this Tech Insurance Cover with all necessary disclosures as included in the pack including the Tax Invoice that was issued by the seller to You when You purchased Your Electronic Equipment; 2.12. “Tax Invoice” means the receipt or till slip, which You must obtain from the seller of the Electronic Equipment as proof of purchase, containing the purchase price, date, full details of the Electronic Equipment, and the premium paid for the Cover Option You have selected. The Tax Invoice forms part of this Policy and You must attach the Tax Invoice to this pack and keep it in a safe place; 2.13. “Uneconomical to Repair” means the cost to repair the Electronic Equipment is in the sole discretion or opinion of Abacus not financially feasible; 2.14. “Us/Our/We” means Abacus; 2.15. “Valid Claim” means a claim for the replacement or repair of Your Electronic Equipment linked to this Policy, that complied with all the requirements as set out in paragraph 7 of this Policy; and 2.16. “You/Your/Yours” means the person whose Electronic Equipment is insured in terms of this Policy.

3. THE POLICY The Cover Conditions, Period and Terms of this Policy are: 3.1. This Policy can only be bought simultaneously with the purchase of Coverable Electronic Equipment; 3.2. Upon payment of the premium applicable to the Cover Option available for the Electronic Equipment that You have purchased, this Policy will be linked to that specific Electronic Equipment; 3.3. Only 1 (one) Electronic Equipment can be linked to this Policy; 3.4. If Your Electronic Equipment linked to this Policy is lost or stolen or if it is damaged to such an extent that it is Uneconomical to Repair, Abacus will, in its sole discretion, either replace the Electronic Equipment with the same or similar Electronic Equipment.

In the event that the same or a similar product cannot be sourced, Abacus will pay the Original Purchase Value to You.

3.5. In the event that it is economical to repair Your Electronic Equipment Abacus will repair Your Electronic Equipment; Abacus may in its sole discretion decide to replace Your Electronic Equipment with the same or similar Electronic Equipment, or pay out the Original Purchase Value, even if it is economical to repair; 3.6. In the event that Abacus decides to pay the Original Purchase Value to You, it will only be paid in South African Rand and into a verified and active South African Bank account in Your name; 3.7. This Policy allows for only 1 (one) claim in the case of loss, theft or damage where the Electronic Equipment is Uneconomical to Repair. This Policy will terminate upon the settlement of a Valid Claim in these instances; 3.8. For a repairable damage You may submit a maximum of 3 (three) Valid Claims and this Policy will terminate after the settlement of the third Valid Claim in these circumstances; 3.9. Upon the settlement of a Valid Claim by Abacus, all ownership in respect of the Electronic Equipment linked to this Policy transfers to Abacus and Abacus becomes the legal owner of the Electronic Equipment; 3.10. This Policy will lapse at the end of the Period of Cover selected by You; and 3.11. Please note the excesses payable in respect of approved claims as set out in paragraph 8 below.

4. OVER OR UNDER INSURANCE 4.1. Please ensure that the Cover Option and Value that You select corresponds with the value and type of the Electronic Equipment that You purchased; 4.2. In the event that You choose a Cover Option Value lower than the Original Purchase Value of Your Electronic Equipment the maximum pay out will be the Cover Option Value that You selected; and 4.3. In the event that You choose a Cover Option Value higher than the Original Purchase Value of Your Electronic Equipment the maximum pay out will be equal to the Original Purchase Value of Your Electronic Equipment;

5. PREMIUM 5.1. The Cover Options and Values in the Premium Table clearly indicate the premium payable for the Cover Option and Value selected by You; 5.2. The premium for the Cover Option and Value that You wish to link to Your Electronic Equipment is payable together with the purchase price of the Electronic Equipment when You purchase the Electronic Equipment.

6. EXCLUSIONS You will not be able to submit a claim in terms of this Policy in the following circumstances: 6.1. If You were negligent in safeguarding the Electronic Equipment against loss, theft or damage. The Electronic Equipment must in all circumstances be reasonably safeguarded by You against theft, loss or the incurred damage. Any negligence by You in this regard will lead to the rejection of a claim in terms of this Policy; 6.2. If the Electronic Equipment is stolen from any premises unless such theft is accompanied by unauthorised entry to or exit from such premises; 6.3. If the Electronic Equipment is stolen from any unattended vehicle unless: 6.3.1. the Electronic Equipment is contained in a completely closed and securely locked portion of the vehicle to be out of sight of any visual inspection from outside the vehicle; or 6.3.2. the vehicle is locked and housed in a securely locked building of substantial construction; 6.4. If the damage of the Electronic Equipment is as a result of inherent vice, wear and tear, gradual deterioration, depreciation, repairing or restoring; 6.5. If the damage to the Electronic Equipment is covered by the manufacturer’s warranty; 6.6. If You deliberately or negligently immerse the Electronic Equipment in any liquid, powder, or soil; 6.7. If the Electronic Equipment is confiscated, detained, or nationalised whether by customs or other similar authority; and 6.8. If the damage to the Electronic Equipment is caused by riots, war, civil war or warlike operations.

7. HOW TO CLAIM The following claims procedure must be carefully followed in order to avoid any delays in the settlement of Your claim.

In the case of Mobile Devices: 7.1. If Your Mobile Device is lost or stolen, You must immediately notify Your Network Provider if applicable, request them to blacklist the Mobile Device and to deactivate Your Mobile Device’s MSISDN number and to issue You with an ITC number; 7.2. Once an ITC Reference Number has been allocated, You must report the loss or theft of the Mobile Device to Your nearest police station and obtain a police affidavit detailing what, when, where and how the incident happened together with a police case number. No claim will be considered by Abacus without a police case number. Please note that no police case number will be provided without an ITC number in case of a Mobile Device; In the case of any other Electronic Equipment: 7.3. You must report the loss or theft of the Electronic Equipment to Your nearest police station and obtain a police affidavit detailing what, when, where and how the incident happened together with a police case number. No claim will be considered by Abacus without a police case number; 7.4. You must complete the steps in 7.1., 7.2. and 7.3., and notify Abacus of Your claim within 14 (fourteen) days of the theft, loss or incident that caused the damage to the Electronic Equipment by phoning Abacus on 0800 777 444; 7.5. Abacus will provide You with a claim form which You must complete correctly and in full; 7.6. On the claim form You will find a list of the additional documents that must be submitted to Abacus together with the claim form; 7.7. The claim form together with the additional documentation may be submitted to Abacus at one of the following addresses: 7.7.1.

Email: jdtechclaims@abacus-insurance.co.za ;

7.7.2.

Facsimile: 086 674 1495;

7.7.3.

Call: 0800 777 444;

7.7.4. The nearest store where You purchased Your Electronic Equipment; or 7.7.5. Hand deliver at: 171 Katherine Street, Building 3, Sandown, Sandton, 2031

7.8. Claims will be processed provided that all required documentation has been submitted to Abacus; 7.9. You will always be kept informed of the progress of Your claim by SMS to the phone number that You provided on the claim form; 7.11. In the event of a claim, Abacus will within 2 (two) business days after all required documents in respect of the claim have been received, inform the claimant if the claim is valid, rejected or disputed; 7.12. Abacus reserves the right to cancel the Policy if there is any evidence of, or attempted submission of a fictitious claim, fraud or misrepresentation; 7.13. Claims must be submitted to Abacus within 6 (six) months of the Incident. Failure to do so will result in the benefit being lost; 7.14. In the event that Your claim is rejected, Abacus will furnish You with reasons for the rejection; and 7.15. In the event of a claim being rejected and legal action not being commenced within 6 (six) months after the expiry of the 90 (ninety) day representation period, all benefits afforded under this Policy in respect of any such claim shall be forfeited.

8. EXCESSES 8.1. The first amount payable, otherwise referred to as “excess”, is the amount You must pay to Abacus prior to the settling of an approved claim. Payment can be made at the store when collecting Your replacement or repaired Electronic Equipment, whichever is applicable.

8.2. The following excesses will apply: Claim

Excess Payable Replacement

Repair

10% (not exceeding R1500)

No excess

2nd Claim

N/a

30%

3rd Claim

N/a

50%

1st Claim

Excesses are calculated based on the value of Your claim.

8.3 The replacement or repaired Electronic Equipment will not be delivered to You prior to the Excess being paid.

8.4 The excess must be paid at the applicable store where the claim was submitted and a replacement unit is to be issued.

9. REINSTATEMENT RULE This Policy is a fixed-term Policy and cannot be reinstated after the expiry of the Period of Cover or termination as per section 3.7. and 3.8. or if cancelled as per section 10.2.

10. COOLING-OFF PERIOD/CANCELLATION 10.1. The Policyholder can cancel this Policy within the first 31 (thirty-one) days of inception of the Policy if no claim has been received prior to the cancellation; 10.2. The Policyholder must submit this instruction in writing to Abacus within 31 (thirty-one) days of inception of the Policy; and 10.3. All premium payments made in respect of the Policy so cancelled will be refunded in full provided there has been no claim submitted and paid before receipt of the cancellation notice.

11. NO RIGHTS TO OTHER PERSONS Nothing in this Policy shall give rights to any person other than the Policyholder and the Policyholder may not cede or assign his rights in terms of this Policy to any person without the written consent of Abacus.

12. OTHER INSURANCE If the Policyholder has other insurance providing the same cover as per this Policy, then in the event of a claim in terms of this Policy, Abacus shall not be liable to pay or contribute more than their rateable proportion of the total claim.

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Home

DD / MM / YYYY Required in case of cell phone being stolen / lost

Cell

☐ Other (Specify)

☐ Laptop

☐ Loss

☐ Cell phone

Date of incident:

☐ TV

Type of Product / Device:

ELECTRONIC DEVICE / GADGET / CELL PHONE CLAIM

Invoice / Receipt Date

Invoice / Receipt No.

Residential address

Postal address

Contact details

Full name

Policy / Account No.

/ DD / MM / YYYY

☐ Damage

☐ Theft

CUSTOMER DETAILS

Type of Claim:

Store where product was purchased:

Date event reported:

INSURANCE CLAIM FORM

Store Stamp

HiFiCorp

Postal code

Postal code

Work

/

/

DD / MM / YYYY

No ☐ No ☐ No ☐ No ☐

Yes ☐ Yes ☐ Yes ☐ Yes ☐

• Sworn Affidavit Theft / Loss: Stating detail of incident - How, Where, When What, note product

• Sworn Affidavit Damage: Stating detail of incident - How, Where, When What, note product

• Photos of damaged goods when damaged caused by fire or flood

• Quotation for repair of device obtained from the Store or Repair Agents

No ☐ No ☐ No ☐

Yes ☐ Yes ☐ Yes ☐

• Blacklisting Handset Confirmation from Service Provider: MTN / Cell C / Vodacom / Telkom etc

• ID Copy

• Current Selling Price R _____________ (Store)

Claimant Signature

0

Store E-mail address Abacus Insurance Claim Form CEAD (IN-058-F) | Version: 2021, Issue 06 | Effective Date: 2021-06-23

Date

Email address for notification purposes during the claim process:

Contact telephone numer for SMS purposes

NOTIFICATION DURING CLAIM PROCESS

Completed signed claim form and required documentation must be mailed to: jdtechclaims@abacus-insurance.co.za Abacus Claims Department will assess the claim when all required documentation has been received. (See above tick list).

Outcome of the claim will be communicated to the Claimant, provided the contact detail is captured below.

Submit claim to Abacus within 14 days of incident date.

Abacus reserves the right to require any other additional documents at its sole discretion which it deems necessary to accurately assess the claim. The claimant will be notified of the required documentation.

NOTIFICATION

Please note: Should the repair agent not have parts available for repairs, you will receive a replacement device, however an excess amount would be required. As stipulated in the terms and conditions, the policy will be cancelled after replacement of the device.

Replacement stock available in store?

No ☐

o

Yes ☐

Quotation for repair – are there parts available for the device to be repaired

No ☐

Yes ☐

• Invoice of Purchase (original OR reprinted copy)

Tick Relevant box !

ITC No. _________________________ Service Provider: ________________ Police Case No.: ______________ (Theft/Loss)

Confirmation of blacklisting regarding your stolen/lost device must be obtained by you from your service provider

13. CLAIM RECOVERY 13.1. If, after the payment of a claim for stolen or lost Electronic Equipment, the whereabouts of the Electronic Equipment is identified, You shall render all reasonable assistance to Abacus to recover the Electronic Equipment; and 13.2. In the event of a claim for Electronic Equipment that is Uneconomical to Repair, You will after receipt of the Original Purchase Value, hand the damaged Electronic Equipment to Abacus.

14. COMPLAINTS PROCEDURE 14.1. Should You have any complaints regarding this Policy, please contact Abacus (contact details below) and have the following information ready: 14.1.1. Your Insurance Cover Policy with Your Tax Invoice (till slip) 14.1.2. Identity Number; and 14.1.3. Nature of Enquiry.

14.2. If Your complaint is not resolved within 30 (thirty) days, You may refer it to the Ombudsman for Short-term Insurance or the Financial Sector Conduct Authority.

15. IMPORTANT CONTACT DETAILS INSURER HEAD OFFICE Telephone

0800 777 444

Fax

011 339 1526

INSURER CUSTOMER CARE Telephone

0800 777 444 Option 3

Fax

011 339 1526

E-mail

customercare@abacus-insurance.co.za

INSURER CLAIMS Telephone

0800 777 444 Option 2

Fax

086 674 1495

E-mail

jdtechclaims@abacus-insurance.co.za

INSURER COMPLAINTS Telephone

0800 777 444 Option 4

Fax

086 249 8496

E-mail

complaints@abacus-insurance.co.za

INSURER COMPLIANCE DEPARTMENT Telephone

0800 777 444

Fax

011 339 1526

E-mail

compliance@abacus-insurance.co.za

SHORT-TERM INSURANCE OMBUDSMAN Telephone

0860 726 890

Fax

011 726 5501

E-mail

info@osti.co.za

Postal Address P.O.Box 32334, Braamfontein 2017 FINANCIAL SECTOR CONDUCT AUTHORITY Telephone

0800 203 722

Fax

012 346 6941

E-mail

info@fsca.co.za

Postal Address PO Box 35655, Menlo Park, 0102

DISCLOSURE

IMPORTANT Please read carefully. Disclosure to Policyholders in terms of the Financial Advisory and Intermediary Services Act, 2002; Short-term Policyholder Protection Rules and other legal requirements.

(This notice does not form part of your insurance Policy).

As an insurance policyholder or prospective insurance policyholder, you have the right to the following information: 1. NEVER FEEL PRESSURISED TO BUY THIS POLICY AND KEEP YOUR TAX INVOICE OR TILL SLIP AS IT FORMS PART OF THIS POLICY 2. ABOUT THE INSURER AND FINANCIAL SERVICES PROVIDER ABACUS INSURANCE LIMITED A registered non-life Insurer and an authorised Financial Services Provider, Reg. No. 2007/035136/06, FSP no. 47063.

Physical Address: 171 Katherine Street, Building 3, Sandton, 2031 Postal Address: PO Box 4208, Johannesburg 2000 Toll Free: 0800 777 444 Fax: 086 674 1495 COMPLIANCE DEPARTMENT Telephone: 0800 777 444 Email: compliance@abacus-insurance.co.za Also see sections 1 and 15 of Your Policy Terms and Conditions for other important information and contact details of: • Abacus Head Office • Abacus Customer Care • Abacus Claims Department • Abacus Compliance Department • Short-term Insurance Ombudsman • Financial Sector Conduct Authority JD Consumer Electronics and Appliances Proprietary Limited trading as HiFi Corporation is a duly authorised Juristic Representative of Abacus and authorised to sell Tech Insurance Cover and collect its premiums on behalf of Abacus.

3. OTHER MATTERS OF IMPORTANCE 3.1. You must be informed of any material change to the information referred to in this disclosure.

3.2.

Your copy of the Policy is included in the Policy Pack.

3.3.

This is a non-life insurance policy.

3.4.

Your premium is paid in cash upon purchase of Your Policy Pack.

3.5. If any complaint to Abacus is not resolved to Your satisfaction, You may submit the complaint to the Short-term Insurance Ombudsman, or the Financial Sector Conduct Authority. Their contact details are in section 15 of Your Policy Terms and Conditions.

4. IMPORTANT NOTICE REGARDING CLAIMS 4.1.

Complete all forms in ink if applicable.

4.2 Incorrect or non-disclosure by you of relevant facts may influence Abacus on any claims arising from Your contract of insurance.

4.3. A polygraph or any lie detector test is not obligatory in the event of a claim and the failing of such a test, where voluntarily undertaken, may not be the sole reason for the rejection of a claim.

Notes

Notes

Notes Customer Name:

Tax Invoice Number:

Date:

Store Stamp:

Customer Policy Number:

Contact Number:

Checklist

Please tick the below and ensure that the information and documentation is included when submitting: Claim Form (complete in BLOCK letters) Affidavit (explain what actually happened) Case Number (as supplied by the SAPS) ITC Number (plus the blacklisting letter or SMS) Identity Document (Passport or Drivers License)

Original Till Slip or Invoice Quotation (Repair or Replacement)

ATTACH YOUR TAX INVOICE OR TILL SLIP HERE FOR SAFE-KEEPING