IC Support & Service Boklet

SUPPORT & SERVICES

Experience hassle-free tech setup and total peace of mind with our TechXpert services and solutions.

THE BENEFITS

As a leading tech retailer in South Africa, our offering includes our retail stores such as Incredible Connection, Incredible Cellular and the new Incredible format with a wide range of appliances for your home or office. When you buy from many other retailers the relationship ends at check out, but with Incredible, we offer a comprehensive range of after-sales support and services from Insurance and data backup and recovery, to free health checks for your devices and free 3-Year warranties on all computers.

With a customer-centric approach, these services are one of the ways we give you peace of mind for your purchases from Incredible. We take pride in building strong relationships with our customers, enabling them to thrive in their lives through reliable and forwardthinking retail and expert solutions.

Our technical departments offer support and after sales service to you, our valued customer. As our TechXperts are Comptia A+ certified, therefore you can count on the quality of services offered to give you solutions and peace of mind to your tech problems.

Free warranties

Get complete peace of mind with a range of warranties on tech

All electronic devices come standard with a minimum of a 12-month or more warranty. If you have purchased a computer (Notebook/Laptop or a PC Tower), your device’s warranty can be extended up to 3-Years FREE upon registration on our website incredible. co.za within the first 30 calendar days from the date of purchase in order to qualify. This extended warranty agreement will come into effect as soon as the online registration has been completed.

All new iPhone, Apple Watch & iPad devices carry a FREE 2-Year warranty upon registration. You merely need to go online within 30 days of purchase, complete the registration form accurately and submit.

Extended warranties

Get more peace of mind for the tech & appliances you purchase

An extended warranty is an optional warranty which is added to the purchase price of a specific product and covers any supplier or manufacturer defects after the supplier or manufacturer warranty has expired. The retailer, not the manufacturer, is responsible for executing the extended warranty on behalf of the customer when this comes into effect.

Further warranty extensions can also be purchased in store for additional peace of mind, depending on the device you have purchased. For example, your electronic device has the minimum of a 12-month warranty but the extended warranty allows you to be covered for an additional 4 years, depending on the extended warranty length/period you take. You can extend from 12 months up to 5 years.

You purchase your extended warranty at the point of your product purchase by any means of payment. Alternatively, you have 30 days from the original purchase date/receipt of the item to purchase an extended warranty.

If your product is damaged while under warranty, the product will be professionally assessed or repaired at our certified service providers. Depending on your location, this repair can take up to 21 working days to complete.

Should the product be defective and cannot be repaired (not financially viable to repair), the item will be replaced with a model of similar specifications.

The Benefits

• It’s cost effective. Adding your new electronic equipment to your home or household insurance policy can push up the monthly premiums significantly.

• Insuring new electronic equipment with this policy means that if you do need to claim, it won’t affect the no-claim bonus pay out of any home household insurance policies you may have.

• Quick claims turnaround within 10 working days for repairs and 5 working days for replacements.

• Convenience - no need to wait for a quote to get cover.

• Payment is once-off. There are no monthly installments to worry about.

• You can choose either a 12- or 24-month policy.

In the case of a claim, your goods will, at the sole discretion of Abacus, be repaired if financially feasible or replaced if not. If replaced, your insured product will be replaced with the same or a similar product.

We know your electronic equipment is an indispensable item. Claims submitted with all claim documentation will be processed by Abacus within 5 working days from the upon which all claim documentation is received.

In the case of repairs, this turnaround time excludes the actual repair by the appointed agent.

Walk-Out-Working

Get your tech set up before you leave the store

We provide the following services:

Cellular Devices (cellphones & tablets)

• Unpack the box, ensure that all parts are in the box.

• Insert SIM card (and Micro SD storage card if necessary) into the phone.

• Switch the phone on and assist with initial setup of the unit.

• Ensure that the SIM card is registered and that the unit can receive calls.

• Set up any email accounts on the phone you want to have linked to the device.

• Update the software and Apps already on the phone, including Google Maps App.

• Install essential Apps (WhatsApp; Facebook; Twitter; EskomSePush).

• This will allow you to walk out of our store with your phone working, with your social media connected and maps ready for your journey.

Laptops Standard

• Unpack the box, ensure that all accessories and parts are included.

• Plug in the device and switch it on to boot into Windows.

• Assist with the setup of device (username & passwords).

If you do not have a Microsoft account, we will assist in linking a current account or creating a new account for you.

• Run updates on the machine to ensure the device is up to date.

• Install essential Apps (WhatsApp Desktop; Internet Browser; VLC Media Player; CCleaner Free).

• Personalise the Windows Desktop, choosing background picture, colours, etc.

• Set up email Accounts on the Windows Mail App or Outlook.

• Install any software that you have purchased from Incredible, download the latest updates and activate the software (Anti-virus software, Office Software).

• Install hardware upgrades (RAM installations).

• Set up StorVault.

Laptops Advanced

• Unpack the box, ensure that all accessories and parts are included.

• Plug in the device and switch it on to boot into Windows.

• Assist with the setup of device (username & passwords). If you do not have a Microsoft account, we will assist in linking a current account or creating a new account for you.

• Set up PIN or picture password.

• Run updates on the machine to ensure the device is up to date.

• Install essential Apps (WhatsApp Desktop, Internet Browser, VLC Media Player, CCleaner Free).

• Personalise the Windows Desktop, choosing background picture, colours, etc.

• Set up email accounts on the Windows Mail App or Outlook.

• Install any software that you have purchased from Incredible, download the latest updates.

• Activate the software (Anti-virus software, Office Software).

• Install hardware upgrades (RAM installations).

• 30-minute one-on-one tutorial with the technician on Basics of Using Windows.

• Set up StorVault.

Apple Standard

• Update your computer with the latest OS release.

• Set up your apple account.

• Install essential Apps.

• Create the recover Media.

• Setup your email accounts.

• Personalise your desktop.

• One-on-one 30-minute tutorial session.

• Ensure that you have registered for your 2-Year Apple warranty online (Watches, iPhone and iPads).

• Ensure that you have registered for your 3-Year warranty online (Apple Macs).

PlayStation & Xbox Standard

• Download latest updates.

• Set up user accounts.

• Personalise your settings.

• Help download crucial apps.

• Install any additional features and up to 2 purchased games.

Free health checks

Improve your device’s performance

Most modern devices like computers, tablets and cellphones need regular maintenance to keep them running efficiently and safely. Our health checks are a great way to make sure that your device stays healthy and safe. Our TechXperts are able to identify potential issues that can be addressed immediately and prevent damage at a later stage on if unattended.

We offer free multi-point diagnostic maintenance checks that include:

• Hard discs

• System health checks

• Virus checks

• Backups

• Performance optimisation

We’ll also provide a detailed health report with recommendations to optimise your device’s performance, such as upgrades, changing the hard drive or installing more memory. If an additional fee is applicable, Our TechXperts will provide a quotation and confirm costs before commencing any work on your device.

Computer upgrades

Upgrade your computer and enjoy a more efficient and secure computer experience

If your computer is no functioning optimally our TechXperts can assess your device and recommend affordable upgrades compared to a replacement. Here are various services we provide:

• Software upgrades: This introduces new functionalities and tools, improving user experience.

• Memory (RAM): Upgrading or adding more RAM can help your computer handle more tasks simultaneously.

• Storage drive: Switching from a hard disk drive (HDD) to a solid-state drive (SSD) can significantly improve speed and reliability.

• Graphics card: For better gaming or graphic-intensive tasks, upgrading your graphics card can enhance performance!

• Processor (CPU): A more powerful CPU can improve the overall speed and efficiency of your computer.

Diagnostic services

Let us test your device to diagnose faulty issues, and repair or upgrade

Our in-store TechXperts will test your device to diagnose faulty issues. Our TechXperts will check the device and try to identity the problem. This is a chargeable fee and required upfront.

Once the problem has been diagnosed, you can have the device booked in for a repair (if required). The diagnostic fee (quotation fee) will be deducted from the charge of the actual repair. This means that you will not have a double payment.

You also have an option to upgrade to a new device with better performance.

Data backup & recovery

Let us help you back up your data to avoid losing critical information

Not only is losing your personal data damaging, it also exposes you to significant security risks. Our TechXperts will give you peace of mind by:

• Backing up your phone and other devices.

• Transferring your data to your new device.

It is important to backup any data when your laptop is booked in for a repair or an assessment. If data is not backed up when a laptop or similar device is repaired, hard drive changed or memory upgraded, you run the risk of losing your data and wiping information forever. The same applies when your laptop cannot be repaired and is in fact replaced by the supplier under the manufacturer’s warranty.

If your device has crashed and data has been deleted or gone missing, we will also do our best to recover it for you. As much as we provide a Data recovery service in the case of a PC or laptop crash and every effort will be made to safe your date, there is no guarantee.

Virus removals

Diagnostic tests to ensure your device works as it should

A computer virus is often malicious software that is designed to either self-replicate or copy itself onto any device that you connect to the infected laptop or PC. Unless removed correctly, it will continue to spread and infect the device and other connected devices.

If your computer is infected, you will probably experience the following:

• Slow performance with your device taking a long time to start up.

• Problems shutting down at the end of your session or restarting.

• Missing files that you suddenly can’t find.

• Error messages and various pop-up windows.

• Overworked hard drive (sounds of increased activity and a whirring noise even though you aren’t doing much).

• Spam emails.

• Browser redirects or slowness.

• Your antivirus programmes start to malfunction or firewalls become problematic.

For a small diagnostic fee, our TechXperts will identity any problems on your device. Once the problem has been diagnosed, you can have the device booked in for a repair (if required). Your diagnostic fee can then be deducted from the charge of the actual repair.

We will also transfer your data when your device is in for repair, so you don’t lose any information. We provide a data recovery service in case your computer or laptop crashes, and every effort will be made to save your data. However, in some cases, it’s simply not possible to save all your data, and this can only be determined upon assessment.

Repairs & installations

Our TechXperts can assess and repair your tech

Repairs

At Incredible, we can assess and repair almost any device at store level. If the unit cannot be repaired at one of our stores, the device will be booked in and shipped to our Incredible Repair Centre in Fourways, Johannesburg.

Installations

Professional installations at your home. Whether you need help setting up your new device or installing it in your home, our professional installers can help you install various smart devices.

Benefits of using a professional installation service

You may know how to install your new appliance on your own, even connect your notebook to the printer, to the monitor and your router. You may also be wary about letting strangers into your home and using a professional company to do the job may appear to be far too expensive. As much as it is often about saving a buck here and there and doing it on your own, this option can actually impact the warranty of your “electronic goods” if you install the item poorly, which may require repairs, maintenance or replacement later on.

Attempting to install large appliances by yourself can also pose a large safety risk for yourself and damage your appliance and sometimes not always be that simple.

Opting for a professional installation for your “electronic goods” is the smart way to go. We guarantee the best service available at the most competitive rates possible.

When making a booking

1. Now that you have selected your “electronic goods” and decided that the correct way forward is an installation based on your products, you need to provide some important information to the cashier.

2. The correct installation voucher (article code & description) is selected and processed by the cashier on our POS system as per your selection.

3. The cashier will ask for your full name, telephone number and physical address where the installation needs to take place.

4. No other information is required and must not be supplied.

5. The cashier then finalises the sale by your payment, allowing the system to generate a “purchase order” that is sent automatically through to the installer.

6. The “purchase order” submitted will include only the information you have provided. It is important that you check the details on the till slip presented to you. It should be the same as that of the “purchase order”.

7. The installer will then contact you telephonically within 24 hours and confirm a date and time agreed upon by both parties.

8. Note that this will exclude weekends and public holidays.

What will we do?

We’re as serious about your entertainment as you are.

• TV setup

See everything clearly. Let our experts mount and install your TV, connect the cable wires, test all the functions and show you how to use them, so you can have clear view of everything you love to watch.

• Audio and Soundbar setup

Our experts are professionals when it comes to mounting and connecting your audio or soundbar, as well as performing basic audio levelling. We’ll connect cables, test all the functions and show you how to use them so that your sound will always be crisp and clean.

• Wireless audio setup

Hear absolutely everything without needing any cables. We will set up your wireless audio system, configure up to 6 zones of audio and up to 2 smart devices with a media streaming app. We will also test all the functions and show you how to use them, so you can move about while still being connected to all your favourite sounds.

• Projector setup

Everything is better on the big screen. Let our experts mount and connect your projector to necessary cables and your home theatre system. We will also cable-tie or fully conceal the wires, test all the functions, and show you how to use them, so that you can make every night a movie night.

Making your house not just a home, but a smart home

Home networking

We know that a connected home is a happy home, when it has the right router and a fast, reliable wireless network. Our experts can set up your Wi-Fi and optimise your connection so that your smart home products work together seamlessly.

Home automation

Make your safety and comfort automatic. Our experts can hardwire your new smart thermostat, configure your smart door lock and connect your devices to your smartphone so that you are in control of your home, wherever you are.

Home surveillance and security

Need to sleep soundly? Keeping an eye on your home has never been so easy. We’ll mount your cameras, connect the system to your existing Wi-Fi network, and integrate your mobile device.

*Terms and conditions apply.

What to consider before choosing an installation?

• Is the installer able to easily access your property?

• Is the route free of obstructions and lengthy staircases?

• Is the entrance a single door (standard) or a double door? In the event of anything other than a ground floor delivery, is a lift available?

• There should be enough space to park the van (including any required parking permits) for the installation period without obstruction for the delivery crew.

• Is the item a straightforward installation? Our installers can only install to existing suitable connections. We cannot modify power supplies or make structural changes to walls or cabinets.

• If you have any pets, it’s helpful to have them kept away while your product is being installed.

• If you have chosen to have your electronic goods delivered, please take into account that timescales may increase - please allow for an extra 3-5 days depending on your location when booking your installation.

• Our Installation team will give you a call to confirm the delivery and run through this with you again.

Exclusions

• The customer shall be obliged to use any and all “electronic goods” purchased from Incredible strictly in accordance with the specifications, instructions and directions laid out by the manufacturer of such “electronic goods”.

• All “electronic goods” will be delivered or installed or both and done so in good working order.

• It is the customer’s responsibility thereafter to ensure the “electronic goods” purchased, delivered and installed, are taken care of and at all times, prevent any damage to the equipment (particularly plugs and electrical cables) that could cause harm, serious injury or death.

• Power extensions, multi plugs and other power devices are not supplied and are not part of the installation.

• Data cabling, data connection cables, routers, modems, SIM cards, Wi-Fi access points & extenders, adaptors and switches are not supplied. It is important to assess them prior to the installation.

The limitations of Wi-Fi must be taken into consideration when requesting such an installation:

a) Distance.

b) Multi-storey buildings.

c) Walls and infrastructure.

d) All Wi-Fi installations are tabletop only and do not include wall or ceiling mounted equipment.

e) If required, this will be quoted separately. Ensure that this is discussed when purchasing your installation voucher.

Have you purchased “surge protectors”?

a) Load shedding, power surges and lightning strikes

b) Abuse, negligence and tampering

c) Water damage, excessive heat and Insect infestation

Installation Terms & Conditions

Definitions

a) Normal working hours are between 8:30 and 17:00 Monday to Friday, excluding Sunday, Public Holidays and Seasonal Holidays.

b) ‘WE / US’ – Incredible.

c) ‘You’ – the customer named in all correspondence.

Prior to Commencement

a) You must specify the height of any fixed wall shelving and opening where the appliance will be fitted.

b) You must confirm that the Installation area is in a safe condition for us to proceed and that adequate lighting is provided.

Access

a) Our pricing does not include removal or alteration of building fabric (doors, etc.) in order to gain access.

b) Our pricing does not include stripping down of any appliances in order to gain access.

c) Our pricing is for an installation to a floor with direct access. Any return visits or extra time on site due to restricted access will incur an extra cost.

Services

a) Unless we are made aware prior to installation, all services such as electric fittings, etc. should be live, tested and certified. Incredible will not be held liable for any dysfunctional services listed.

b) Client is to check load shedding schedule as Incredible will not be held responsible for load shedding. The onus will be on the customer if delivery takes place during load shedding to test the product as soon as the power is restored and inform the store of any defects or out of box failures within 24 hours of receipt and installation.

c) Electrical services are to be installed and terminated into appropriate isolators or outlets, any commando socket outlets are to be supplied complete with the plug by a qualified Electrician.

d) Our pricing is for an installation to be live, tested and certified services within 500mm of equipment position.

e) Any return visits to test or commission equipment where prior to installation we were told services were live will incur an extra cost.

f) Material Specification.

g) Electrical connections will not be conducted. Only a plug and play into a wall socket with electrical power will be conducted.

h) All countering is to be positioned, fixed and levelled by others.

i) Our pricing does include the provision of suitable means of disposal of packaging and other waste, where selected upon booking your installation.

j) Our pricing does not include making good to any decoration.

k) We reserve the right to charge for abortive visits where installation cannot take place due to reasons beyond our control.

l) Should an equipment order be cancelled any costs incurred will be recharged in full.

m) Should the customer not honour the time of delivery and installation, a new date will be set and charges will apply in full.

Liability

a) We shall not be liable for death or personal injury, except for any attributable to our negligence.

b) We do not accept liability for any damage or loss caused by a variation to the services which are connected to the equipment.

c) We do not accept liability for any damage or loss caused by the use of defective materials.

d) Force Majeure: We shall not be liable for any default due to any circumstance beyond our reasonable control including, but not limited to, acts of God, war, civil unrest, riot, strike, and lockout, acts of civil or military authorities, fire, flood, earthquake or shortage of supply or failure to deliver by our suppliers.

General

a) The headings in these conditions are for ease of reference only and shall not affect the interpretation of any of the conditions.

b) Each of the parties agrees that save in respect of statements made fraudulently, it shall have no remedy in respect of any untrue statement upon which it relied in entering this agreement and that its’ only remedies shall be for breach of contract.

c) We have the right to change these terms and conditions at any time without prior notice.

Trade in

Save towards your purchase when you trade in your old tech

Are you looking to upgrade your tech but don’t want to break the bank? Trading in your old devices is a great way to get the latest and greatest whilst avoiding high costs. Trade in is available on the following tech:

By trading in your old devices, you will enjoy a variety of benefits that come with a new device such as improved speed, improved security and access to the latest technology.

Trade in value is based on the following grading criteria:

• 100% : Working (general wear and tear is acceptable).

• 90% : No power, does not switch on and water damaged.

• 75% : Broken screen, broken LCD, frozen touch screen, pixel damage, yellow discolouration on screen and dead pixels.

• 35% : Physical damaged, cracked plastic and glass screens, large scratches, swollen battery, dents and cracked casing.

• Value of trade-in to be loaded on an Incredible Connection or Incredible gift card.

• Standard Incredible terms and conditions on the gift card.

• No charger is required for a trade in.

The device being traded in needs to be at least 20% charged. Consumers to give consent to have IMEI numbers of the device to be checked via TransUnion and Checkmend for blacklisting.

Cellphones Tablets Laptops & computers

Unlimited Cloud Backup

Secure your critical data in the cloud

What is with unlimited cloud backup?

combines state-of-the-art technology with the power of Microsoft Azure, providing a dependable solution for safeguarding your data. Receive protection, compliance, and recoverability of your data in the face of modern threats.

After registering your profile you will receive:

• Unlimited cloud backup, including default protection for desktop and documents folders.

• 12-month retention for long-term storage needs.

• Anomaly detection to identify and address potential threats.

• Access to a user-friendly, self-service portal for easy management.

• Robust security with advanced encryption protocols.

• Seamless recovery for swift data restoration.

• Comprehensive reporting for insights into backup and recovery activities.

How to qualify?

Every Computer purchase qualifies for a 3-month free unlimited cloud backup.

• In-store customers will receive an activation pack with promo code and installation details.

• Online customers can follow the installation instructions below or the introduction email that will be shared post purchase.

After your 3-month free access you can continue with the service at R99 per month or cancel at any time.

How to install and activate your profile?

• Activate your StorVault Account by visiting: www.storvault.co.za/personal-backup/

• Select the laptop offering and enter the promotion code: ICSVML03100

• Click the “Apply” button to receive the discount and proceed by clicking “Buy”.

• Follow the steps to sign up and create your account.

• Once your profile is created, you will receive an email with the installation steps.

• Download the operating system package onto your laptop and initiate the installation process.

• Register your laptop by entering your credentials.

• Your laptop will then be activated, and the backup process will commence.

Click & collect

Order online and collect from your nearest store

What is Click & collect

Click & collect lets you buy online, and collect in store. This means you can get your goods quicker, without any delivery charge!

How does Click & collect work?

• During checkout, choose Click & collect and select your store.

• Once you’ve confirmed your order, we’ll send you a “Ready for collection” email. (This is a separate email from your order confirmation.)

• Bring your ID and order number to the store and pick up your items.

• Look for the “Click & collect” point in store, or ask one of our friendly staff.

• You smile broadly as you walk out with your brand new items.

Why should I choose Click & collect?

• There are no extra charges for Click & collect.

• In some instances, you may even get your purchase sooner than expected!

• It gives you the freedom to buy online and collect when and how it suits you.

• You choose when to collect your items in one of our stores. No need to wait for a delivery.

• Click and collect is a very convenient, cost free way of shopping – no delivery fees will be charged.

• The item is not in your closest store? Find a store that has stock and click and collect there.

• Click and collect allows you to inspect the goods before you leave the store.

How much does Click & collect cost?

It’s totally free! Simply select ‘Click & collect’ from the delivery options at the basket.

How do I know when my parcel is ready to collect?

We’ll send you a confirmation email as soon as your parcel is ready to collect. This contains instructions and your order number, which you will need to pick up your parcel.

How do I collect my parcel?

Take your confirmation email or order number as well as any form of identification to your selected store and a member of staff at the till will retrieve your parcel.

Can I change the store I’m collecting from after I’ve purchased something?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

Can I change my delivery method to home delivery once the order has been placed?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

What if an item is lost/damaged?

Please refer to our terms and conditions.

What happens if I need to return something?

Please refer to our terms and conditions.

Deliveries

Here’s answers to frequently asked questions

When will delivery take place?

• Delivery service will commence upon payment confirmation being received unless supporting documents are requested i.e. in the case of the verification of a TV License with a valid ID.

• Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centres from Monday to Fridays.

• We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.

• No deliveries will be made on the weekend or any public holiday.

Pre-order delivery:

• Pre-orders attract extended delivery lead times as mandated by the supplier, and communicated on the product page.

• Your order will be dispatched on the advertised date, where after normal delivery lead times apply.

What will the delivery cost?

Delivery charges are determined by the value of the order placed.

What if I miss my delivery?

We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.

What if my items are damaged, faulty or incorrectly delivered?

In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on 0860 011 700 or incredible@jdg.co.za. We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days.

What if I receive the incorrect items or quantity of products?

Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on 0860 011 700 or incredible@jdg.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.

Returns

& Refunds process:

We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.

The following cannot be returned or refunded:

• Items specified as non-returnable/non-refundable items.

• Delivery and or installation costs.

• Pre-paid cards.

• Digital content.

• Any damaged or abused items.

Faulty/defective products after 14 days (excluding all plasma LCD & LED televisions larger than 32-inch as well as all large appliances).

Extended range

Can’t find what you’re looking for in your store? We offer a full service where you can purchase products available online and have these delivered for free in your store of choice. Alternatively, you can have your products delivered to an alternative address such as home or business for a fee.

Drop off your old tech for us to dispose safely for you

Together we can create a sustainable future for the next generation through the responsible use, recycling and disposal of tech products.

As a leading tech retailer, Incredible understands that one of the most significant problems with e-waste is the environmental damage it causes. Only 12.5% of e-waste is recycled globally.

In partnership with DESCO Electronic Recyclers, we promote responsible e-waste disposal through various recycling drop-off points for your old, non-functional tech to be recycled. Save the planet and drop off old devices at any Incredible store near you, and we’ll recycle it responsibly.

Drop off your recycling products at your nearest store.

Trade in used tech towards your next purchase.

Innovative products for a sustainable future.

Services menu pricing

APPLIANCES

(All fridges, chest freezers, microwave ovens, extractor fans, washing machines, tumble dryers, dishwashers, vacum cleaners, aircondition units & coffee machines)

TV & AUDIO

(All televisions, home audio, studio audio & DJ equipment)

TV PREMIUM INSURANCE

(10040723)

(10040691)

(10040690)

<20Gb (10040719)

<20Gb (10040724)

(10040718)

(10040739)

(10040727)

(10040728)

(10040731)

(10040735)

(10040729)

Home Installations

Business Installations StorVault

SUPPORT & SERVICES