Management and Practice

Ar c hi t ec t s LLC.

P30028 18006602 Yen J u HO

Content

Critical Thinking Model Value Proposition Profile Client Services Work Force Relationship Work Process Assets Profitability/Satisfaction Bibliography Linkedin

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Company Profile

Financial Management

Limited Liability Company

HOKAN

Vision

- Limit liability of members - Employee involvement through share scheme - Greater protection for the assets of the member - more flexible management structure - Tax advantage

PROFILE L.01 + L.06

12 Staffs

- Transform the site and create spaces people love - Enrich people's lives by producing visually rich, sustainable and quality spaces - Reduce carbon emission enhance work process - Satisfy the clients and control the budget

Budgeting

Holistic full design package and rich experience

Integrity service and good reputation

Sustainable and resilient design as an ethos

Multi-discipline expertise

I work as a project manager in the studio, leading one or two assistants in the studio to do the residential or commercial retrofit design and in charge of the renovation construction work.

Strengths

Role: Explorer

Imaginative Passionate Curious Artistic

Strategy: Constant Improvement

Satisfaction

Economic feasibility of design proposals

L.01 + L.02

Global, regional and Feng Shui knowledge base

Global network of industry based clients & colleagues

Consistent client feedback

Fiercely independent Easily stressed Fluctuating self-esteem

Staffs have skill of multi-language

Members are considered equal

Monitoring success

Potential Frustration

Policy reform

Being trustworthy and taking care of our clients? investment are the priorities. We work closely with the clients in a consultative way to ensure that we construct the buildings that our clients want.

Fluctuated Exchange rate

Lack of balance in project returns

Miscommunication

Tangible

Private Client 2 HR L.01 +L.03 +L.07 Geographic Focus

CLIENT Enhance face-to-face interaction between the workforce and the clients:

L.02 + L.04 +L.07

Projects are majority in London or other cities is within two hours travel distances

=

L.01 + L.06

PROFILE

CLIENT

from the Noun

Developer

Regular meeting and internal review

- Specialist in IARD - Global network - Language skill

Weakness

P30028 MPL

VALUE

Job Position

Adventurer (ISFP, -A/-T)

Local Government

Profitability & Satisfaction

Strong relationships with contractors

Based in London

16 Personalities Profile

L.02 + L.04 + L.07

Timesheet Management

L.01 + L.03 + L.07

Personal Profile

Critical Thinking Model

Financial Forecasting

Workforce

Profitability/ Satisfaction

Stationary equipment

Design Software

ASSETS

Webcam & Live on-site

In HOKAN, we offer tangible and intangible assets. The studio is located in the multicultural and capital city of London, with with convenient transportation systems. Our location within the city is the central of business and creative industry hence HOKAN has connections with the network of valuable people across disciplines. It has links to an extensive network of collaboration experts .

Employees have a specialised architectural knowledge, allowing the team members to communicate through this collective background. Moreover, to consider the foreign investor would not stay long in the UK, although we are prefer face-to-face interaction, facetime is available. Webcom also allows 24 hours live of construction process on site.

current living or working conditions

Appointment

Copyright

L. 04 + L .06

Projectinvestors but also Individual clients are not only end users. Clients requires to revamp their

Homeowner

Office in London

New Client Intangible Foreign investors, it can be

Site Evaluation

a golden opportunity for the company to develop

Collaboration

international connection

Mutual agreement

To expand new clients Specialised Knowledge

L. 04 + L .06

Delivery Ideas Competition

Publication

Property Agent

Positive Cash-flow

Chartered membership valid (RIBA/ARB)

Liabilities insurances all up to date

The practice undertakes tasks aligned with the 2013 RIBA Plan of work stage.

We can ensure that our initial conceptual ideas are passed forward to the final design.

SERVICES

Pr obl em s ol v i ng r epor t

Tec hni c al dev el opment

Service 2

New Service

Service 1

SERVICES

Network

L.01 +L.02 +L.04

Provide services in Three distinct categories

Ful l des i gn pac k age

Multiple Skills

L.01 + L.02

VALUE

ASSETS

At the end of each stage, a review will be carried out to identify the success and failure of the project at that stage in order to use the experience for future projects.

WORK PROCESS

our service stem from our knowledge in regeneration architectural design to improve the quality of the buildings which have heritage value, inefficient used and poor energy performance.

RIBA Plan of Work

L.01 + L.02 + L.04

L.01 + L.02 + L.06 St age 0

St age 1

St age 2

St age 3

St age 4

St age 6

St age 5

St age 7

Ser v i c e 1

1 - Initial meeting and project brief outlined Ser v i c e 2

2 - Economic feasibility and site evaluation New Ser v i c e

3 - Site research and analysis with concept ideas 4 - Design Development toward mutual agreement

Professional Duties and Responsibilities 5 - Tender procurement and construction information - User experience design

L.02 + L.06

- Expert knowledge of design trends, listed and heritage buildings

L.05 +L.07

Holistic Approach

WORK FORCE

- Provide various languages services - Completing governmental documents - 5 years guarantee after services

RELATION -SHIP

6 - Handover the practical completion and self-reflections

L.01 + L.02 + L.06

7 - Client works with one team throughout the project

WORK PROCESS

Connections between Critical Thinking Areas.

Internal Chartered Architects Design Team

L.03 Financial principle and cost control L.04 Architectural Professional Duties and Responsibilities

Administrative Environmental Technologist

Global Issue

HOKAN consists of highly skilled individuals from multi-disciplinary and often international backgrounds. We pride ourselves in having a passionate, creative and enthusiastic team.

Also, the studio has from strong working relationship with external practitioners,

L.02 + L.06

Urbanisation

Land shortage in the central of cities

Readapted or regenerate the existing buildings

Specialist in Regeneration Design and Development

providing valuable skills, obtainging experience and achieving operational excellence.

L.01 Macro/Micro business principles and schematic business model.

L.02 Formal relationship with the client and stakeholders

Building Surveyor

Team

WORK FORCE LEARNING OUTCOME

Client

External

Climate Change Structural

Landscape

Engineers

Architect

Contract Lawyer

Accountant

Increasing voice on sustainable development

More people want to Improve the energy efficiency of buildings

New Service

Time + Cost + Quality

Demonstrates areas of added value within the businessmodel.

Consultant

Contractor

Supplier

National Issue Team A

L.05 Concepts of contract that govern relations

Arhiectural Assistant

L.06 Work as a team with professionalism Project Manager

towards society, clients, other stakeholders.

Site supervisor

Team B

L.07 Appropriate contract and forms of

Manage expectations and needs Competent and supportive communications Shared views and mutual agreements Professional and authentic consultative service Transparency and integrity RIBA & ARB practice management and codes of conduct adhered to throughout.

-

Adoption of a collaborative practice model early on Referral from clients Manageable and realistic timelines and expectations Effective and cohesive communications Updated information

-

Competent and supportive communications Cohesive and intelligent delivery of drawing packages Up to date and cohesive contractual agreements Team working and collaboration ethic on all projects.

Follow the project and construction timeline Report any situation on site

IT support Technologist

Leadership Structure

-

Oversea investors interested in the property market in significant cities in England

Brexit brings uncertainty

Asian people could be the biggest force of investor

New Client

KEY APPROACHES

- Actively pursue current product bases and cutting edge building materials - Undertake relevant CPD seminars in line with RIBA codes of conduct - Seek local and recycled material suppliers where possible - Actively engage through emails, phone-calls and trade events.

PERSONAL . TRANSPARENCY & INTEGRITY .

COLLABORATIVE . REFLECTIVES RIBA/ ARB

The company aims to create and retain relationships between clients and workforce through Directors Arhiectural Assistant

appointment, roles and responsibility

contractual basis. Comply with all professional standards and codes of conduct at all stages/ Standardised forms of practice against the RIBA work stages/ Forms of agreement in line with current traditional construction contracts (RIBA, JCT, NEC, ICC, FIDIC)

Project Manager Site supervisor

RELATIONSHIP L.05 + L.07

Value Proposition

In order to achieve the management, practice and law Learning Outcomes, this business model responses to each learning outcome according to the diagram below. Overall, values in our company consist of services and target new clients so that the company would offer the extra profit. Members of the workforce is the most important asset within the practice, and assets and work process can offer and create the value proposition.

Also, it goes without saying that maintaining the relationships with the clients via workforce is the best key to planning the values which can be ascertained again through providing proper services. Thus, we are able to earn revenue via profitability. HOKAN Architects LLC. hopes that our business model promotes the team members and clients?satisfaction in a way that they can utilise it according to their needs.

Global network of industry based Global, clients & regional and colleagues Feng Shui Sustainable knowledge and resilient base design as an ethos L.02 + L.04 +L.07

L.01 + PROFILE L.06

Economic feasibility of design proposals

Profitability/ Satisfaction

CLIENT

Holistic full design package and rich experience

Integrity service and good reputation

L. 04 + L .06

L.01 +L.02 +L.04 SERVICES VALUE

Multi-discipline expertise

L.05 +L.07

L.02 + L.06 WORK FORCE

Staffs have skill of multi-language

L.01 + L.02

RELATION -SHIP

ASSETS

L.01 + L.02 + WORK L.06 PROCESS

COMPANY PROFILE PROFILE - Overview

HOKAN is led by David Riches & Amy Lee and started from 2001. Our talented team live and breathe each project, deliver outstanding design and have fun doing it. The studio has rich experiences in regeneration design and renovation construction on the existing building. We?re known for unlocking the potential of any site. Our work ranges from exceptional individual homes to inspirational large scale retail-led scheme.

Profile - Limited Liability Company

Established as a Limited Company, as studio has a total of 12 employees and is based and works within the city of London. The Limited Company structure enables flexibility within management, whilst reducing financial risks for investors, to ensure that liability of work is limited , and ensure the steady growth of the company with tax benefit. A company share scheme enables employees to be invested within the company promoting productivity and care. (Larson, 2016)

Profile - Vision

HOKAN aims to create buildings and spaces people love. We think inspirational architecture is possible in every project; it has the power to enrich all our lives. The studio transform land and buildings into somewhere remarkable and produce visually rich, sustainable and quality spaces within your budget. Our commercial acumen, creativity and strong focus towards a low carbon emission enhance each stage of the process. We aim to continually produce value for our clients, and we ensure this through post occupancy research and continuing use experience design.

-

Transform the site and create spaces people love Enrich people's lives by producing visually rich, sustainable and quality spaces Reduce carbon emission enhance work process Satisfy the clients and control the budget

PERSONAL PROFILE

Profile - 16 Personalities

ISFP PERSONALITY (?THE ADVENTURER?) Adventures are the true artists. They use aesthetics, design and even their choices and actions to push the limits of social convention.

ISFPs enjoy upsetting traditional expectations with experiments in beauty and behavior. This personality has strengths in imaginative, passionate, curious and artistic but the weakness are fiercely independent, easily stressed and fluctuating self-esteem.

Profile - Job Position

I work as a project manager in the studio, leading one or two assistants in the studio to do the residential or commercial retrofit design and in charge of the renovation construction work. I am a specialist in International architectural regeneration and development. I hold 3 years+ architectural experience in different countries where have different culture, my personal project portfolio includes contemporary residential new builds, public community alterations as well as various internal renovation to both listed and non-listed buildings.

I hold a global network of colleagues, peers and clients, also I speaks mandarin, cantonese, hokkien and English that could add the opportunity of serving the clients who only speak chinese.

CLIENT Client - Overview

Clients have a crucial role in the profitability of the company in order to manage the business competently. So, being trustworthy and expand new clients are our priorities. We have many tutorials with the clients in a consultative way to ensure that we construct the buildings that our clients want. Therefore, face-to-face interaction between the workforce and the clients will increase in order to satisfy the requirements of the clients and to design what they actually need in the building according to what they have. Our clients comprise local government, developers, and mostly individual client which are not only investors but also end users.

Private Client

Procedure

HOKAN work with a variety of private clients from homeowners to businesses and equity. We have the geographic focus on the site of projects which majority in London or other cities is within two hours travel distances such as East Anglia, Bath and Birmingham.

We are pride of ourselves on the ability to provide a professional and personal service and at all times we adhere to having both composure and valor in all of the work we do. We have helped clients to revamp their current living or working conditions, and we provide our services at the base economic level.

Appointment

Site Evaluation Collaboration Mutual agreement

Delivery Ideas

New Client

As HOKAN would grow due to proposing new services to foreign investors, it can be a golden opportunity for the company to develop international connection. Therefore, it can be extended to attract an international client.

Furthermore, we try our best to expand our clients through involving in competitions, publications and in specific collaborate with the property agents. By means of this, we can depend on word of mouth and positive reviews through upholding constructive relations with the clients and the workforce during different regeneration projects in order to attain more clients.

After a few years, when the capital of the company is enough we could buy abandoned or bad condition properties with under market value then use our knowledge to regenerate the buildings and sell it with suitable market price or rent it out.

Foreign investor

Finding property with property agents

Introduce HOKAN to buyers

Binging holistic design scheme to clients

Word of mouth to other investors

SERVICE Service - Overview The business undertakes projects, especially associated with regeneration and development. Therefore, our service stem from our knowledge in regeneration architectural design to improve the quality of the buildings which have heritage value, inefficient used and poor energy performance. Our Services have been broken down into three distinct categories, enabling flexibility within client relationships. These are shown below:

Other Services

Service 1 - Full Design Package: The most influential parts of this service are survey, design development and technical design and on-site supervise. This service is the most profitable one among all other services we offer. Therefore, HOKAN has responsibility to pursue building regulation, according to RIBA 2013 work stages.

Holistic Approach

Service 2 - Problem Solving Report:

The studio focuses on the regeneration of existing building, one of the most vital services the company propose is housing survey and to report the problems and solutions for existing buildings in order to implement our ideas for retrofiting of buildings with value.

Service 3 - Technical Development:

One of the imperative factors in our design is proposing FABRIC FIRST which are able to reduce the heat loss of the building. Thus, we offer and develop some technical consultation with enviornmental techniologist and passivhaus designer.

- User experience design - Expert knowledge of design trends, listed and heritage buildings - Provide various languages services - Completing governmental documents - 5 years guarantee after services

RIBA 2013 Plan of Work

St age 0

St age 1

St age 2

St age 3

Ser v i c e 1

Ser v i c e 2

New Ser v i c e

St age 4

St age 5

St age 6

St age 7

WORK FORCE

Internal Workfore

Chartered Architects

Design Team

Building Surveyor

Administrative Environmental Team

Technologist

Our Internal workforce is comprised of both male and females who are highly skilled individuals from varied specialisms and interests and often international backgrounds. We pride ourselves in having a passionate, creative and enthusiastic team, and we really invest our time, energy and focus into creating an encouraging and delightful workplace.

The directors which are architects responsible as a lead consultant for all team members in order to make sure the final delivery of sustainable and economical projects without the financial burden of external consultants.We behave with our workforce with the highest respect and offer them bonus and flexible holiday throughout the year in order to increase their motivation.

Enternal Workfore

Structural Engineers

Landscape Architect

Contract Lawyer

Accountant

IT support Technologist

Whilst our specialists should have all the required knowledge to complete a project, some external consultants are always necessary. Lawyer and accountants are necessary to help running the company. Membership of professional bodies enables liaison, staff training and consultant with specialist practitioners and the professional development of members of staff, helping to reduce the necessity of external consultants.

Leadership Structure

Team A Arhiectural Assistant

Project Manager

Site supervisor

Team B Directors Arhiectural Assistant

Project Manager Site supervisor

RELATIONSHIP Service - Overview

Our internal and external relationships are essential for the positive growth and success of the company as they help to reduce risk and ensure repeat streams of revenue. A relationship strategy has been developed with our clients, collaborators, consultants and end users in mind. This strategy can be broken down into four key approaches and ideals; Personal : A close working relationship demonstrates both personal and professional investment within the services provided, helping to instil loyalty and trust within our Clients and external connections.

Transparency & Integrity: Transparency & Integrity is incredibly important within our internal and all of our external relationships, and helps to make plain the balance between cost, quality and time within a project.

-Collaborative: Collaboration as a method of working has been widely shown to be advantageous for projects and the industry as whole(RIBA Working with Architects survey).We have therefore strived for collaborative relationships within our projects,with clients, project teams and end users all having input within our services.

Reflection: Open communication between our existing and previous clients develops meaningful connections leading the clients to refer again and helping to promote the business and its networks for further projects.

Client

Consultant

Contractor

Supplier

-

Manage expectations and needs Competent and supportive communications Shared views and mutual agreements Professional and authentic consultative service Transparency and integrity RIBA & ARB practice management and codes of conduct adhered to throughout.

-

Adoption of a collaborative practice model early on Referral from clients Manageable and realistic timelines and expectations Effective and cohesive communications Updated information

-

Competent and supportive communications Cohesive and intelligent delivery of drawing packages Up to date and cohesive contractual agreements Team working and collaboration ethic on all projects.

Follow the project and construction timeline Report any situation on site

- Actively pursue current product bases and cutting edge building materials - Undertake relevant CPD seminars in line with RIBA codes of conduct - Seek local and recycled material suppliers where possible - Actively engage through emails, phone-calls and trade events.

RIBA/ ARB The company aims to create and retain relationships between clients and workforce through contractual basis. Comply with all professional standards and codes of conduct at all stages/ Standardised forms of practice against the RIBA work stages/ Forms of agreement in line with current traditional construction contracts (RIBA, JCT, NEC, ICC, FIDIC) More integrated approach to partnering using Joint Agreement (JA).

Work Process The work process of HOKAN is an indispensable aspect of the company which distinguishes it from other companies. This is the process that the client finally pays for. The practice undertakes tasks aligned with the 2013 RIBA Plan of work stage. We can ensure that our initial conceptual ideas are passed forward to the final design. At the end of each stage, a review will be carried out to identify the success and failure of the project at that stage in order to use the experience for future projects. The value of the business workflow depends on consulting with the community to get their ideas, utilising the information resulting from regular client meetings, collaboration among the internal workforce and communication with the external workforce. It will result in a successful design, clients?satisfaction and management in time and costs.

1.

2.

3.

4.

5.

6.

7.

Initial meeting and project brief outlined Economic feasibility and site evaluation Site research and analysis with concept ideas Design Development toward mutual agreement Tender procurement, construction information and commencement Handover the practical completion and receive reflections Client works with one team throughout the project

ASSETS Tangible

HOKAN is located in the multicultural and capital city of London, with convenient transportation systems includes four international airports and many train stations. Our location within the city is not only a historic city but also the central of business and creative industry that is very valuable to us. London is a truly city of the world.

In the studio, every staffs has own individual desk in opened desk office and stationery office equipment.

Computers have installed the necessary legalled design softwares. We provides a meeting spaces and a collective material showroom for clients.

To consider the foreign investor would not stay long in the UK, although we are prefer face-to-face interaction, facetime is available. Webcom also allows 24 hours live of construction process on site.

Intangible

In HOKAN, we offer intangible assets in which the services we provide are delivered. Employees have a specialised architectural knowledge, allowing the team members to communicate through this collective background. This ensures a common language and respect among team members. The workforce has a strong education and in-depth knowledge in international architectural regeneration which is certified by RIBA. Hence, individual specialists advise the project via collaborative working, and multiple skills and creativity are implemented into the projects.

Moreover, HOKAN has connections with the network of useful people across disciplines. It has links to an extensive network of collaboration experts as well as partnerships with architectural companies with similar values. All of these tangible and intangible assets can facilitate the needs in order to achieve the objectives of the project for the positive cash-flow.

Profitability & Satisfaction

Financial Management

Budgeting

Financial Forecasting

Timesheet Management

Strong relationships with contractors

Satisfaction

Consistent client feedback

Regular meeting and internal review

Members are considered equal

Monitoring success

Potential Frustration

Policy reform

Fluctuated Exchange rate

Lack of balance in project returns

Miscommunication

Bibliography Sinclair, D. (2013) Guide to using the riba plan of work 2013. London: Riba Pubns.

Ostime, N. and Royal Institute of British Architects (2013) Handbook of practice management. Ninth edn. London: RIBA Publishing. Available at: http:// oxfordbrookes.idm.oclc.org/ login?url=http:// www.ihsti.com/ logon/ logon.aspx?reqcode=iplogon (Accessed: February 5, 2019).

Wevill, J. and Royal Institute of British Architects (2013) Law in practice : the riba legal handbook. 2nd edn. London: RIBA Publishing (Law in practice).

Adrian. ?Advantages and Disadvantages of a Limited Company.? Blog ! The Company Warehouse.Co.Uk (blog), February 3, 2010. https://www.thecompanywarehouse.co.uk/blog/advantages-and-disadvantages-of-a-limited-company.

https://www.scmp.com/presented/business/topics/invest-overseas-properties/article/2171662/overseas Larson, A. (2016). "What is a Limited Liability Company (LLC)". ExpertLaw. [online] Available at: https:// www.expertlaw.com/ library/ business/ limited_liability_company.html Accessed on: 06.02.2019.

Linkedin Lucidchart Hyper Link: https://www.lucidchart.com/invitations/accept/93469524-a1dd-498d-b6a7-7a60e15ed318 Linkedin Profile: www.linkedin.com/in/yen-ju-ho-89b12b134