Portfolio

JESSICA CAI DESIGN PORTFOLIO

Wavenet // West Midlands Trains // Skills for Care // PHAT // Drawings

JESSICA CAI EDUCATION UNIVERSITY OF LEEDS BA GRAPHIC & COMMUNICATION DESIGN 2014 - 2017 Honour Class II Division I NOTTINGHAM TRENT UNIVERSITY 2011 - 2014 Diploma of Higher Education Approved programme in Architecture KING EDWARD VI LICHFIELD A-Levels Art (A) Design & Technology (B) Religious Studies (B) Chinese Language (C)

SKILLS

Proficient in Adobe Creative Suite including Illustrator, Photoshop, InDesign and After Effects Intermediate in 3D design software including Sketchup and Autocad.

Working knowledge of HTML and wordpress

REFERENCES

SIMI CHOPRA WEST MIDLANDS TRAINS Simi.Chopra@wmtrains.co.uk

DANIEL YATES SKILLS FOR CARE 0113 241 1980 Daniel.Yates@skillsforcare.org.uk

I’m a creative thinker who enjoys problem solving. I have experience working with corporate organisations as well an non-profit. I enjoy being a part of a wide range of projects. I’m always looking for new experiences and opportunities to showcase my skills and help organisations with their design needs.

EXPERIENCE

WEST MIDLANDS TRAINS LEARNING AND DEVELOPMENT ASSISTANT Nov 2019 - Jan 2021 eLearning Designer - Responsible for designing and creating a range of eLearning content for a new learning management system consisting of Presentation and UX design.

WAVENET MARKETING & DESIGN ASSISTANT March 2018 - Jan 2019 Creating and implementing a new set of brand guidelines to be used in all marketing activities. Building and writing case studies to attract new prospects whilst improving company’s brand awareness in the Technology sector.

SKILLS FOR CARE IN-HOUSE DESIGNER June 2017 - Sept 2017 Responsible for internal and external marketing and communications activity including corporate branding, web design, infographic brochures and pictogram creation.

TEDx UNIVERSITY OF LEEDS STAGE DESIGNER October 2016 - March 2017 Co-organised a successful TEDx event. Created and designed the physical outlook of the venue and managed the logistical arrangement of the event.

AIESEC MARKETING & COMMS ASSISTANT October 2015 - Jan 2016 Created and branded AIESEC’s summer programme through social media platforms, promoting this through union stalls at the University.

K W LAW PRINTING SERVICES LTD JUNIOR GRAPHIC DESIGNER June 2015 - Aug 2015 Prepared and designed menu layouts to the required specification to be produced and printed, translated and assisted customer orders in both English and Chinese.

INTERESTS

I am a highly creative individual that enjoys every aspect of the design process, whether it’s coming up with innovative ideas or finding ways to market. I am a forward thinker and a practical learner. In my spare time, I enjoy cycling, interior design and drawing urban landscapes.

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Projects

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1. Wavenet - Brand Guidelines 2. Skills for Care - Magazine spread and website 3. West Midlands Trains - eLearning Platform 4. PHAT - Logo design and promotional material 5. Freelance Drawings - jsc.sketch

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Wavenet

A trusted leading provider of voice, data and cloud solutions. Wavenet provides business communications services to businesses throughout the UK. Following work consists of social media promotions, graphic design, brochure collateral and a new set of brand guidelines.

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Wavenet

Marketing / Social Media

Wavenet Wholesale banners

Comms Business banners

Wavenet Wholesale social media ads

Trade show set up

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using 7 or more channels to interact with customers

Wavenet

Graphic Design Chat

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Wavenet marketing campaigns including a range of brochures, whitesheets and infographics.

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Flexibility

Disasters

Wavenet provides and What’s included in the minutes bundle? Are there any exit clauses in the service contact? Do you have to rent phones longer than the service contract?

Can you add or remove users within the service contract?

Do you have to pay extra for devices or users?

Can the system divert calls to tablets or mobile phones when the access network is down? Are there any restrictions in features when people are remote?

Consistency

Usability

Professionalism

35% manually integrate data using spreadsheet software, and 10% say the data is not integrated at all

Let’s make your business brilliant.

Factors to Consider Before You Upgrade Your Phone System

Costs

suppliers, giving your business a reliable point business communication services. Whether it be Voice, Data,

57%

Our Services Five reasons to use cross-system customer journey analytics to improve your:

Hosted

Internet

Recovery, Wavenet

With Data services including Broadband, Ethernet & EFM, MPLS Networks, Colocation and IP Transit, we cover all business connectivity needs. Whether you have 1 site or 100 sites, we will work with you to build a solution that matches your individual requirements.

provides them all.

Are all the features available to remote workers? Is the call quality consistent?

Does the system support features such as auto attendant, music on hold, automatic call distribution, and call queuing so you never miss a call?

Productivity

Mobility

Maintenance

Competitive advantage

Customer service strategy Business outcomes of customer interactions

Source: Aberdeen Group

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The top 3 routing strategies used by xompanies do not take into account the real-life performance of agents

Cloud From full Unified Communications with BroadCloud to smart Web Filtering, the cloud is a future-ready platform that gets more powerful every day. Boost your business’s flexible working with Office 365 and Virtual Servers.

Next available

Security Our security services include a Hosted Firewall and a Cloudbased Content Filter to keep your user safe online. We also provide powerful DDoS Protection with the world’s largest ingestion capacity, no on-site equipment for you to maintain and is kept-up-to-date 24/7.

Want to Know more?

Contact us today.

Does the system support iOS and Android devices? Can it support all the productivity features when mobile?

47% say it takes as long to gather the data as it does to analyze it

Customers’ experience

Compliance or Disaster

say this prevents them from producing timely or accurate analysis

Agent performance

Hosted is our speciality, we have been providing hosted solutions to customers for over 20 years. Our range of services includes Hosted Telephony, VoIP, Hosted Diallers, Call Centre services, Unified Communications and more.

Hosted, Cloud, Mobile,

Are the features the same on the phone, PC, and mobile device? Do you still have to rely on a telephone?

10%

Source: Contact Center Pipeline

Wavenet is a market-leader in voice, with services including Lines & Calls, Non-Geographic & Inbound Numbers, SIP Trunking, Network IVR, FAx to Email and more. If there’s a voice service you need, we have it.

services from all leading

35%

Cross-System Customer Journey Analytics

helping to make your business brilliant

Phones

supports businesses with

of contact for all your

Does the system have features like conferencing, room based collaboration, instant messaging, and presence?

IVR

Survey

Does the system have web-based user self-administration and allows you to control powerful features from a single web page? Does the service support diagnostic so the service provider can quickly identify any issues that you may run into?

0121 695 1385 marketing@wavenetuk.com www.wavenetuk.com

of contact centers use multiple contact center systems of applications to track and measure agent performance

Mobile With reliable service, flexible working and a vast selection of tariffs, carriers and handsets, Wavenet Business Mobile Service offers a complete mobile solution for your company, giving you one dependable point of contact.

5 CLOUD BACKUP

COMMON QUESTIONS WHEN CONSIDERING

Cisco Umbrella for UK School & Further Education

Skill based

WILL MY DATA BE SECURE?

ACD

69%

QM

57%

CRM

43%

WFM

46%

Order entry

14%

Yet best-practice organizations that use analytics cite over 6 benefits, including

63%

57%

51%

9%

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You can rest assured that the lifeblood of your business, your data, is securely stored in multiple locations with encryption keys that only you have access to.

Group based learning

5

Source: Aberdeen Group

Other

Maximum threat protection on and off campus

Most idle

Survey

Voice

www

WHAT IS IT LIKE TO MANAGE?

Green screen Secure campus Parents evening Student working from home

Guest teacher

Email

Web

Easy to manage from a centralised console, even in distributed environments with efficient REPORTING, MONITORING & 24/7 TECH SUPPORT.

63% improved customer experience

57% improved customer service strategy

51% improved the outcomes of customer interactions

Source: Aberdeen Group

Staff room

WHAT ARE MY RECOVERY OPTIONS? Easily recover any data in any form you want, whenever, wherever you need it, from single files to folders and databases to physical & virtual systems. Recovered from the cloud back to its original location or physical disk.

School bus

Facilities management

of call centers are using 7 or more channels to interact with customers

Wavenet Customer Journey Platform

Chat

CAN I RECOVER MY DATA EASILY?

Cloud security and web filtering platform that protects any device, anywhere As a school, your goal is simple; to provide fast, safe, reliable internet service to pupils, and staff across your campus. But a combination of distributed networks, more roaming users, and new, constantly evolving threats, make your network increasingly vulnerable to device infections and network breaches.

So how do you secure your school and safeguard pupils and staff, while maintaining a free and open network for inquisitive minds to explore, learn and collaborate?

helping to make your business brilliant

Rapidly recover your most important or urgent files from a backup without having to recover full folders or systems, making it simple to get back on track without wasting time.

WHAT HAPPENS IF MY DATA GROWS? PREDICTABLE

Cloud backup is SCALABLE, PREDICTABLE WITH NO HIDDEN COSTS. You only pay for what you need, when you need it.

Cross-channel and cross-system analytics that predict customer need and connect each customer to the agent with the best performance record to meeth that need

IVR Survey

3 35% manually integrate data using spreadsheet software, and 10% say the data is not integrated at all

35%

10%

Learn more about the Wavenet Customer Journey Platform

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Wavenet

Brand Guidelines

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West Midlands Trains

West Midlands Trains Following work consists of UX design, logo creation, eLearning presentations and promotional material.

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West Midlands Trains - The Platform Communications

COMING SOON

All in one place. Access digital learning resources, including bitesize eLearning courses, videos, and a calendar of WMT training events for both your personal and career development:

Interview & Video Interview Skills Microsoft Teams

Communicating to Influence

Customer Service Knowledge & Attitude Equality, Diversity & Inclusion

Positive Mental Health at Work A History of WMT

Watch this space for updates on how you can access The Platform.

Available on WMT mobile phones, tablets & Tribute X machines.

Let us know what eLearning topics you’d like to see on The Platform by emailing MyDevelopment@wmtrains.co.uk

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West Midlands Trains - The Platform Dashboard

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West Midlands Trains - eLearning Presentation

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Skills for Care

Skills for Care helps create a well-led, skilled and valued adult social care workforce. A independent registered charity working with thosands of social care employers in the UK. Following work consists of logo creation, magazine spreads and website design.

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Skills for Care

Logo Creation and Website deisgn

Design of ‘Return to practice’ logo and website implementation.

to practice nurses in social care

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Skills for Care

Care Magazine

Care magazine front and inside spread.

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Skills for Care

Graphics

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PHAT

Logo Creation

PHAT is a yearly retrreat hosted by COCM. The brief was to design a logo and all collateral products to be used during the event.

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PHAT

Artwork

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Drawings

Sketches

Drawings Hobbies and Interests A selection of drawings of city landscapes www.instagram.com/jsc.sketch/

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Drawings

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Drawings

Sketches

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CONTACT HELLOJESSCAI@GMAIL.COM 07756708968 WWW.BEHANCE.NET/JESSCAI