letter from the editor: jack malki

While the past couple of years has brought with it many challenges and an upheaval with the pandemic, current war in Ukraine, inclement weather, and global supply chain issues our industry has been resilient and has faced these challenges head on.

During these challenging times Jet Technologies has continued to invest to deliver unrivalled level of customer service, which has been invaluable in supporting our customers during an incredibly challenging time – whether due to slow-downs or spikes in business. We have increased our investment primarily in increasing our inventory levels and IT systems.

Foreseeing the global supply chain turmoil, we have invested in stocking more inventory, with stock levels approximately double what they were in 2019. Whilst much of the growth has been in our Sydney and Melbourne primary warehouses, we have also employed several 3PL warehouses across the country and also made distribution agreements in WA and NZ in order to best serve clients across this very large geographical area. As we publish this edition, we are looking to expand our Melbourne facility substantially within the end of 2022.

We have also made a huge investment on our IT system. It may sound simple, however that has been to develop our own systems, for example one that constantly tracks our inward shipments by container number and delivers updated vessel tracking information to our SAP system. Whereas in the past we may have had the occasional shipping delay/change, these days it is normal for multiple delays for each shipment and having up to date information is critical in maintaining the best possible supply-chain. Clients are now also able to logon to our Jet Live system to automatically complete their consignment counts or request additional stock mid-month, with automated delivery and tracking information sent once consignments leave our warehouses.

After 40 years as a leader in the printing and packaging industry, Jet Technologies’ dedication to providing support for its customers during these challenging times is testament to its resilience. We will strive to continually improve and provide improved levels of service to our clients.

In June this year we will be participating in the PacPrint exhibition held in Melbourne. We are looking forward to having face to face interaction with so many of our customers and other industry participants/ visitors during this event.

We hope you enjoy reading this edition of Jet Life!

Jack Malki