Integrated 24Ă—7 Retail Environment Provides Seamless Customer Experience for a Large Asian Duty Free Retailer CASE SUMMARY Need Provide seamless customer experience and integrated operations across complex airport retail environment via a single IT platform Solution Next-gen ERP package implementation and customization
Benefits Improved customer relationship and operational efficiency
BUSINESS CHALLENGE • Needed to enhance customer experience and provide a single seamless shopping environment • Required scalable ERP that fit the unique needs of Airport Retail – 24×7 operation, multiple formats, multiple payment modes and currencies, shopping locations • Needed to be Omni-Channel operation ready
SONATA’S TECHNOLOGY SOLUTION • MS Dynamics AX 2012 implementation, including AX for Retail, Finance, Procurement, Inventory, Fixed Assets and Bank Management modules • Integrated to WMS, Q Miles, Credit Card system • Integration Technologies used: BizTalk, SQL Server Integration services, XML • Features include: POS customization, online/offline PO, Boarding pass scanning, multi-currency, promotions, gift voucher redemptions
BUSINESS BENEFITS • Ensured seamless customer experience across all stores • Improved operation efficiency • Enhanced customer relationship as a result of deeper insights and action on consumer behaviour across stores in different geographies • Provided highly scalable and robust solution on a single IT platform with lower implementation and operating costs
ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted longterm service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.
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