May Newsletter

MAY 2017

In this issue: 2. 2017 National Convention 3. Words of Wisdom 4. Personal Best Volume Month 4. Top Ten Volume Leaders 5. Chart Toppers 6. Work Orders Can Be Emailed 7. Kudos

SUN

THE

SERVPRO® of Southern New England and New York

2 - SERVPRO® SUN

SERVPRO 2017 NATIONAL CONVENTION ®

By R. Willis with many thanks!

The SERVPRO® National Convention is almost here!

Seattle, WA is a long flight from the Northeast, but in addition to the opportunities available at the convention, the city offers abundant activities for the whole family.

Go to Pioneer Square for a walk around the oldest neighborhood, or to Chinatown for a visit to the vibrant and diverse international community calling Seattle home.

While you are there consider a tour of Boeing, and see See the ballet, or rent a car and drive out to Woodinville the production of aircraft that will fly millions of miles over wine country. the next 30-40 years.

Of course, as responsible SERVPRO® Associates you will The Mariners play the Astros on Saturday the 24th (7:10 attend the seminars and the trade show, and otherwise pm) & Sunday (1:10 pm), and the Phillies on Tuesday take full advantage of the incentives offered with (7:10 pm) and Wednesday (12:40 pm). attendance.

The Pike Place market is a Seattle Classic and a must-do Whatever you do with your time in Seattle, be safe, have for first-time tourists. fun, and represent your SERVPRO® well.

Visit Kerry Park or the Space Needle and Chihuly greenhouse and glass.

Smith Tower was once the tallest building west of the Mississippi and offers fantastic views of the city.

The aquarium and the great wheel are great family activities, as is a stroll around the waterfront, or ride in a seaplane.

Ride the monorail and visit the museum of pop culture, the museum of flight, or the museum of history and industry.

MAY 2017 - 3

Words of Wisdom Plans are only good intentions unless they immediately degenerate into hard work. ~ Peter Drucker Someone’s sitting in the shade today because someone planted a tree a long time ago. ~ Warren Buffett Good business planning is 9 parts execution for every 1 part strategy. ~ Tim Berry Planning is bringing the future into the present so that you can do something about it now. ~ Alan Lakein Good intentions might sound nice, but it’s positive actions that matter. ~ Tim Fargo Unless commitment is made, there are only promises and hopes; but no plans. ~ Peter F. Drucker Thinking well to be wise: planning well, wiser: doing well wisest and best of all. ~ Malcolm Forbes Let our advance worrying become advance thinking and planning. ~ Winston Churchill A goal without a plan is just a wish. ~ Antoine de Saint-Exupery Productivity is never an accident.

It is always the result of a commitment to excellence, intelligent planning, and focused effort. ~ Paul J. Meyer Plans are nothing; planning is everything. ~ Dwight D. Eisenhower By failing to prepare, you are preparing to fail. ~ Benjamin Franklin If you have a dream, you can spend a lifetime studying, planning, and getting ready for it.

What you should be doing is getting started. ~ Drew Houston Never look back unless you are planning to go that way. ~ Henry David Thoreau Plan for what is difficult while it is easy, do what is great while it is small. ~ Sun Tzu If you don’t know where you are going, you’ll end up someplace else. ~ Yogi Berra

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Personal Best Volume Month April 2017

Top Ten Volume Leaders PER LICENSE AVERAGE VOLUME LEADERS April 2017

GROSS VOLUME LEADERS April 2017 2,383,147

1

John Majeski

485,345

Lou & Michelle Sepe, J. Sepe and D. Yurka, N. Travis

757,536

2

Dave & Gina Kluger

397,191

3

Ralph & Noemi DiCristofaro

658,239

3

Ralph & Noemi DiCristofaro

329,119

4

John Majeski

485,345

4

Lisa & Doug Jameson

307,236

5

Allen Randolph

442,276

5

Kathryn Cohn

306,507

6

John & Shayna Luciani

425,858

6

Scott & Lisa Smith

305,496

7

Dion Luzzi

401,890

7

Mitch Kaikow & Stuart Cleary

304,328

8

Greg Geaski

372,484

8

Antonio Senese

292,577

9

Frank Mattos

364,963

9

1

Dave & Gina Kluger

2

10 Michael Keating

345,943

Lou & Michelle Sepe, J. Sepe and D. Yurka, N. Travis Bregman & 10 Alan James Marinello

252,512 236,669

MAY 2017 - 5

Chart Toppers SERVPRO® Chart Toppers February 2017 Duct Commercial

Spinner & Morrison

Fire Commercial

Luzzi

Rookie

Kilmeade

Water Commercial

Citrangola

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T U O B A ’ N I K L A T A n Y i s E R e e A s i T h A c n s WH a r r e F p R p

U o T O t F r ® Cha Only O R …

7 P 1 V 0 R 2 E , S y r a the u r ! b e e F m r ’ fo n i d id

k e b a t t o Ya g !

H C OU

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WORK ORDERS CAN BE EMAILED! What happens when a new job is received in your office after the Production Crews have already left?

Do you make a phone call and hope the Crew Chief has a clean piece of paper available to write all the information down? On the other hand, do you take advantage of the functionality within WCO to email the Work Order to the Crew Chief? Yet again another fantastic reason to have a Single Sign On set up for each and every crewmember. Once the Work Order is set up and scheduled, it can be emailed directly from the Scheduler.

• Locate the appointment in the Scheduler, right click, choose the Email Option and if an email has been identified for the User, the Work Order can then be emailed.

• The primary recipient must have an email set up within WCO; then additional employees can be cc’d, without having an email identified in WCO. It will send a complete copy of the Work Order to the Production Crew in the field. This will save time and money, as the Production Crew will not need to come back to the office.

• To set up the email, a User, with appropriate rights, can edit the User under User Management (Preferences on WCO home page) and enter the Email address.

See…Quite simple! You know me, all for working smarter-not harder, and we should all keep this in mind.

For a number of reasons, the ultimate goal is to have every Job completed through WorkCenter™ Office (WCO) and Drybook™.

• First, if used correctly, these can be tools which hold all information regarding a specific job.

• Second, these tools will serve as a resource for future preparations.

• Third, should the need ever arise to defend your work, if plans are completed via DryBook™, all your documentation is there.

Later this year we will have access to a data tool which will allow us to tie revenue to the "How did you hear about SERVPRO®?" field. With the investment Franchise Owners are making in Google marketing this year (or any other Web marketing for that matter), they will be looking for a return on this investment. We should know how our customers find us. With this addition to our toolbox, information entered into WCO will put valuable data into the hands of the Franchise Owner to evaluate whether or not the money spent is a good one! However, the other side of that is a big one. If there is minimal data in WCO, meaning only required jobs, the data we get out of WCO is going to be less than helpful; therefore, we need Franchise Owners to be sure their offices are entering ALL jobs, not just National Account Jobs.

Do you make decisions in your life based on half the information? I know I do not. Why should your business be any different?

Michelle Broggy Franchise Business Consultant QuickBooks Pro Advisor Certified Xactimate Training Specialist

MAY 2017 - 7

FUNDRAISER FOR THE UNITED STATES MILITARY TROOPS On April 1, 2017, Rich and Shannon Delfino, Franchise Owners of SERVPRO® of Patchogue, along with their staff, hosted their first fundraiser for the United States Military Troops. We collaborated with the USO in order to achieve the maximum amount of money possible, and it was a huge success!

For over 75 years, the USO has been the nation’s leading organization to serve the men and women in the U.S. military and their families throughout their time in uniform. From the moment they join the military service, throughout their assignments and deployments, and as they transition back into their communities, the USO is always by their side. The USO strengthens America’s military service members by keeping them connected to family, home and country, throughout their service to the nation. The USO is not part of the federal government. As a congressionally chartered, privately run organization, the USO relies on the generosity of individuals, organizations and corporations to support its activities, and is powered by a family of volunteers to accomplish their mission of connection.

SERVPRO® of Patchogue with the USO raised over $10,000 for the United States Military troops and their families and had a great time doing it.

Line Dancing Back Row: Tom and Melanie

They are looking forward to hosting their second fundraiser in 2018!

Front Row: Laura, Rich Jr., Mike, Jessica, Shannon, Rich

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MAKE 2017 ® SERVPRO NATIONAL CONVENTION THE BEST ONE YOU HAVE EVER EXPERIENCED!!!